User's Guide

Accent 800 User’s Guide-Empower 247
A “Hardware Communication Failure” message appears on startup
This message indicates that the Empower software is unable to communicate with the custom PRC
hardware inside the device.
Possible causes: The background software may have crashed; there may be a hardware or firmware
problem; the Empower software has become corrupted.
Option #1: Reset the device.
1. Use a paper clip to press the recessed reset button on the back of the device.
Note: You only need press the button for 3 to 5 seconds.
2. Leave the device turned off for about 15 seconds.
3. Power up the device as you do normally.
Option #2: Contact PRC technical support by phone at 1-800-262-1990 or by email at
[e-mail].