User's Manual

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62
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Tro u b l e s h o o t in g 
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ProblemsAccessingtheManagementInterface 
Table5:TroubleshootingCha rt 
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Cannot connect using 
Telnet,webbrows er , or 
SNMPsoft ware
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BesuretheAPispoweredup.
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Checknetworkcablingbetweenthemanagementstationandthe 
AP. 
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CheckthatyouhaveavalidnetworkconnectiontotheAPand
thatintermediateswitchportshavenotbeendisabled.
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BesureyouhaveconfiguredtheAPwithavalidIPaddress,subnet 
maskanddefaultgatew a y.
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BesurethemanagementstationhasanIPaddressinthesame 
subnetastheAP’s IP. 
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Ifyou are trying toconnectto the AP using a tagged VLANgr oup, 
your management station, and the ports connecting intermediate 
switchesin the network, must be configured withtheappropriate
tag.
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If you cannot connect using Telnet, you may have exceeded the 
maximum number of concurrent Telnet/SSH sessions permitted. 
Tryconnectingagainatalatertime.
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Forgotorlostthepassword
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ResettheAPtofactorydefaultsusingitsResetbutton.
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UsingSystemLogs 
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Ifafaultdoesoccur,refertotheQuickStartGuidetoensurethattheproblemyou 
encounteredis actuallycaused bythe AP. If the problem appears to becausedby 
theAP,followthesesteps:
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1. EnableSNMPintheSystem>Servciesmenu.
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2. EnableSNMPaccessfromtheWANwhenconnectingfromaremotelocation.
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3. Repeatthesequenceofcommandsorotheractionsthatlead uptotheerror.
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4. Makealistofthecommandsorcircumstancesthatledtothefault.Alsomakea
listofanyerrormessagesdisplayed.
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5. Recordallrelevantsystemsettings .
Symptom Action 
A 