User's Manual Part 2

39
T ROUBLESHOOTING
Check the following items before you contact Technical Support.
1. If mobile users do not have roaming access to the
SMC2671W:
Make sure that all the SMC2671Ws and stations in the ESS
in which the WLAN mobile users can roam are configured to
the same WEP setting, SSID, and authentication algorithm.
2. If the management utility cannot connect to the SMC:
Check that your local IP address settings conform to the
SMC2671W settings.
3. If you forgot your password or your SMC2671W has locked
up, you can reset it to factory defaults by performing the
following steps:
• Start the utility program.
• On the main menu, click Command. Click Reload Default.
or
• Power off the SMC2671W.
• Use a pin to push in the reset button located on the bottom
of the SMC2671W (marked Reload. )
• While holding in the button, apply power to the AP.
• The AP will begin to load the default settings.
• Wait for about 5 seconds. Release the button.
• The AP will restart with the factory default settings.