User's Manual

A-1
Appendix A: Troubleshooting
Diagnosing LED Indicators
Network Connection Problems
If you cannot access the Internet from the PC, check the following:
• Make sure the WinemaCM software and driver is correctly installed on your
system. If necessary, try uninstalling and reinstalling the software.
• If you cannot access the Internet, be sure your WIndows system is correctly
configured for TCP/IP. The IP settings should be set to “obtain an IP address
automatically.”
• You may have moved out of the service area of the WiMAX base station. The
WinemaCM main screen should indicate that there is no connection. Call the
service provider for service coverage information.
• The service provider’s profile may not be configured correctly. Check that the
Authentication Mode settings are correct.
•
If you cannot resolve the problem, check the error logs from the WinemaCM Status
screen and contact your service provider. See “WinemaCM Error IDs” on page A-3
for more information.
Troubleshooting Chart
LED Status Probable Cause Action
Red LED is Off The PCMCIA card is
not receiving power
• Remove the PCMCIA card and reinsert it
in the slot. Be sure the card is
securely
seated in the slot
.
•
Try the card in another PCMCIA slot. If
this also fails, test your PC with another
card that is known to operate correctly.
• Check the PCMCIA card and slot
connectors for any
physical damage.
•
Try the card in another PC’s slot that is
known to operate correctly.
• If you cannot resolve the problem, contact
your local dealer for assistance.
Green LED is Off The PCMCIA card
cannot detect a
WiMAX base station
• Verify the area covered by your service
provider.
• Move to a location closer to the WiMAX
base station.