User Manual

23
T ROUBLESHOOTING
Check the following troubleshooting items before contacting SMC
Technical Support.
Adapter Installation Problems
If your computer cannot find the SMC2602W 11 Mbps Wireless PCI Card
or the network driver does not install correctly, check the following:
• Make sure the adapter is securely seated in the PCI slot. When you
insert the wireless adapter into the device’s slot, a beep should be heard
if the adapter is properly inserted. Check for any hardware problems,
such as physical damage to the card’s connector.
• Try the card in another PCI slot. If this also fails, test your computer
with another SMC2602W 11 Mbps Wireless PCI Card that is known to
operate correctly.
• Make sure your computer is using the latest BIOS.
• If there are other network adapters in the computer, they may be
causing conflicts. Remove all other adapters from the computer and
test the wireless adapter separately.
• Check for a defective computer or PC connection by trying the adapter
in another computer that is known to operate correctly.
• If it still does not work, take out the wireless adapter. Delete CW10.sys
from C:\windows\system. Then go to “Control Panel” and delete the
adapter from your network configuration menu. Restart your computer
and reinstall the card.