User Manual

43
Installing and Using the Nortel Networks Wireless LAN Mobile Adapter 2201
[Final Draft—Nortel Confidential]
Chapter 4
Troubleshooting
Check the following troubleshooting items before contacting Technical Support.
Table 5 Troubleshooting
Problems Possible Solutions
My computer cannot find the
Adapter
• Make sure the Adapter has no physical damage.
• Make sure the Adapter is properly inserted in the
Cardbus slot.
• Try the Adapter in other Cardbus slots.
• Try another Adapter in that particular Cardbus slot.
• Check whether there are conflicts caused by other
network cards in the computer. Remove all other cards
then try this Adapter separately..
Cannot access any network
resources from the
computer.
• Make sure the correct software is installed.
• Uninstall and reinstall the driver/utility (see Chapter 2
for the procedures).
• Make sure all network devices are receiving power and
working well.
• Check whether the SSID is set properly.
• Check with the network administrator to see whether
the Access Point is configured properly to accept your
signal.
• If you have trouble accessing the Internet, make sure to
check with the network administrator for further
instructions.