Operator`s manual

13 of 16
Display/Sympto
m/ERROR CODE
POSSIBLE SOLUTION
Meter displays
“QC Due:
Immediately”
Run controls immediately.
Patient testing cannot proceed until control tests are successfully run.
Test Result:
“LO/HI” or
“RR LO/RR HI”
Patient’s result
is Critical
.
1. Refer to (Page 7 steps 18-20 Critical Results).
2. In addition, follow your Unit/Clinic protocol.
Meter displays
(QC) “FAIL” or
“Out of Range”
1. QC result is Outside QC Range or previous QC result failed.
2. Refer to List of Corrective Action(s) for Failed QC on page 4
and QC testing - Pre-programmed/Custom Comments on page
5.
Battery Low Charge the battery by placing the meter in the base unit.
Battery Critically
Low
1. Charge the battery by placing the meter in the base unit.
2. If meter battery doesn’t seem to re-charge, put a red tag and
take the meter to Clinical Engineering.
3. CE will check if the battery pack is correctly Installed and
Connected and Replace it if defective.
The ACCU-CHEK
Inform II Meter is
unable to
communicate with
the Data
Management
System.
1. Results Not showing up in APEX / EMR.
2. Reset the meter by pressing the reset button
3. If problem persists, Call IT at [phone] or
[phone] or place an IT ticket request on-line at
https://servicenow.ucsfmedicalcenter.org
Automatic
shutdown (power
off).
The meter is configured to automatically powers off when
there’s no activity to conserve energy.
Base Unit LED is
not illuminated
Base Unit is Not connected to power supply unit or power supply
unit is defective, or power outlet is not active.
1. Disconnect the base unit power supply cord from the base unit
and electrical outlet and then, re-connect it again. Make sure all
the cords are tightly connected to the base unit.
2. If error persists, put a red tag and take the base unit to Clinical
Engineering.
LED flashes red
Communication or configuration error.
Call IT at
(415) 353
-
9000 or [phone] or
or place an IT ticket request on-line at
https://servicenow.ucsfmedicalcenter.org
Rev 1, Ver 2, 9/9/2013