Owner's manual

Accusys A12R/U-FS&SS / A16R/U-FS&SS / A24R/U-FS&SS

Trouble Shooting

General Guidelines

When you encounter issues, the most essential troubleshooting is to

check the event log of your RAID system. In addition, you may need to

check the system log of the operating system at your host computers.

Because there are a wide variety of hardware and software

combinations, use the following checklist for problem determination:

• Check all cables to make sure they are connected properly.

• Check all hardware units are powered on and working properly.

• Check any recent changes in hardware, software, or configurations.

• Verify that the latest version of firmware and software are used.

• Verify that the latest version of BIOS and device driver of HBA are used.

• Verify that the operating systems, HBAs, switches, transceivers, and

hard disks are in the compatibility list.

• Check how to reproduce the problems.

Before you call support, please collect the related information above to

assist the support staff in identifying the problems. It is also required to

acquire the following three log files:

(1) RAID system user-level event log in human-readable form (.csv or .txt).

(2) RAID system diagnostic-level event log (.bin).

(3) the log file at operating system.