User's Manual

47
Troubleshooting
This chapter shows y ou how to deal with com m on sys t em pro b lem s .
Read it befo r e calling a technician if a pro b lem occu rs. So lution s to m o re
serious p r obl ems require opening up the c o mp uter. Do no t attempt to ope n
the computer yourself; co ntact you r dealer o r autho r ized service center
for assist a n ce.
T r oubl eshooting t i ps
This no tebook PC inc o rpo r ates an advan c ed design that d e livers on screen er ro r
message reports to help you solve problems.
If the sys t em report s an error message or an erro r sy mptom oc curs, see "Error
messag e s " belo w. If the p r ob lem can not b e resolved, c ontact you r deale r . See
"R equ e stin g service" on p a ge 46.
Error messages
If yo u recei ve an error me ss ag e, no te the m e ss ag e an d take the corrective
action . The f o llowin g tab l e lists t h e error me ss ag es in alph ab etical o r d e r
toge t h er with the r e commended cour se of action.
Error messages Correc t ive ac tion
CMOS b a tt er y bad C on t a c t yo ur d e ale r or an aut h or i ze d s e r v i c e ce n t er .
CMOS checks um er r o r C on t a c t yo ur d e ale r or an aut h or i ze d s e r v i c e ce n t er .
Di sk boo t f a il ur e I nsert a sy stem (bootabl e) dis k int o th e flo ppy driv e (A:),
th en pre ss < Enter > t o rebo ot.
Equi pment confi gurati on
er ror
Pr es s <F 2> (du r ing P O ST ) t o en te r the BIO S ut ili ty, t h e n pre ss
Exit in the B IO S ut ili ty to reboot .
Ha rd dis k 0 e rro r C on ta ct yo ur d ea l er or a n a u th oriz ed se rv ice c e n t e r .
Ha rd di sk 0 ex te nd ed t y pe
er ror
Co nt ac t yo ur d e ale r or an aut h or i ze d s e r v i c e ce n t er .
I/O pa ri ty e r ror C on ta ct yo ur d ea l er or a n a u th oriz ed se rv ice c e n t e r .
Keyboard error or no
keyboar d connected
Co nt ac t yo ur d e ale r or an aut h or i ze d s e r v i c e ce n t er .
Keyboar d i n te rf ace e rr o r C on t a c t yo ur d e ale r or an aut h or i ze d s e r v i c e ce n t er .
M e m o r y size mi sma tc h P re ss <F 2> (du r ing P O ST ) t o en te r the BIO S ut ili ty, t h e n pre ss
Exit in the B IO S ut ili ty to reboot .
If y ou sti ll encount e r probl e m s aft e r go ing t h r ough t h e c o rr ective m e asu r es, pl ea se contact
your dealer or an aut hori z ed s e r vice cent e r for a ssi sta nc e. Som e prob le ms ma y be so lve d
usi ng t h e BI OS uti lit y.