Acer TravelMate 4010 Series Service Guide Service guide files and updates are available on the ACER/CSD web; for more information, please refer to http://csd.acer.com.
Revision History Please refer to the table below for the updates made on TravelMate 4010 service guide.
Copyright Copyright © 2005 by Acer Incorporated. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without the prior written permission of Acer Incorporated. Disclaimer The information in this guide is subject to change without notice.
Conventions The following conventions are used in this manual: IV SCREEN MESSAGES Denotes actual messages that appear on screen. NOTE Gives bits and pieces of additional information related to the current topic. WARNING Alerts you to any damage that might result from doing or not doing specific actions. CAUTION Gives precautionary measures to avoid possible hardware or software problems. IMPORTANT Reminds you to do specific actions relevant to the accomplishment of procedures.
Preface Before using this information and the product it supports, please read the following general information. 1. This Service Guide provides you with all technical information relating to the BASIC CONFIGURATION decided for Acer's "global" product offering. To better fit local market requirements and enhance product competitiveness, your regional office MAY have decided to extend the functionality of a machine (e.g. add-on card, modem, or extra memory capability).
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Table of Contents Chapter 1 System Specifications 1 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 System Block Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 Board Layout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 Top View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Table of Contents Disassembling the External Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67 Disassembling the HDD Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67 Disassembling the Optical Drive Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67 Chapter 4 Troubleshooting 69 System Check Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Chapter 1 System Specifications Features Below is a brief summary of the computer’s many feature: Performance T Intel® Pentium M® processor 725, 725A or higher T Intel® 855GME chipset T 256/512 MB of DDR333 SDRAM standard, upgradeable to 2048 MB with dual soDimm modules T 60/80/100GB and above high-capacity, Enhanced-IDE hard disk T Advanced Configuration Power Interface (ACPI) power management system.
T Ergonomically-centered touchpad pointing device T Acer FineTouch keyboard with a 5-degree curve T Internet 4-way scroll button Keyboard and Pointing Device T 88/89-key Windows keyboard T Ergonomically-centered touchpad pointing device with scroll function T Acer FineTouchTM keyboard with a 5-degree curve Expansion T One Type II CardBus PC Card slot T Upgradeable memory modules T One Type II PC Card slot T One RJ-11 phone jack (V.
System Block Diagram A B C D 1 5V / 3.3V / 12V Page : 10 2.5V / 1.25V / 1.8V Page : 10 1.5V / 1.2V Page : 10 CPU CORE Page : 10 VGA CORE/VRAM Page : 10 BATTERY CHARGER Page : 10 BATTERY SELECT Page : 10 1 5VPCU 3V_ALWAYS +12V +5V 3V_S5 5V_S5 3VSUS 5VSUS 2.5VSUS +2.5V +1.8V MVREF_DM SMDDR_VTERM 1.5V_S5 +1.5V AGP_VCC (+1.5V) 1.2VCCT VTT VCC_CORE VGA_CORE LINE IN 2 MIC IN Page:13 2.
Board Layout Top View 4 1 Keyboard Connector 7 No 3 in 1 Connector for TM4010 2 Bluetooth Board Connector 8 Speaker Connector 3 LCD Cable Connector 9 Internal Microphone Connector 4 LED Board Connector 10 Modem Board Connector 5 Lid Switch 11 Touchpad Board Connector 6 Modem Cable Connector Chapter 1
Bottom View 1 Power Jack 16 Audio Cable Connector 2 CRT 17 Line-in Connector 3 No docking port for TM4010 18 Headphone Out Connector 4 Audio Cable Connector 19 Microphone-in Connector 5 Main Battery Connector 20 USB Connector 6 ODD Connector 21 No IEEE 1394 Connector for TM4010 7 Media Bay Connector 22 PCMCIA 8 Mini PCI Slot 23 USB Connector 9 Second Battery Connector 24 CPU Socket 10 RTC Battery Connector 25 USB Connector 11 DDR DIMM Connector 26 No S-Video for T
13 6 No IR for TM4010 28 LAN Cable Connector 14 Bluetooth Switch 29 FAN Connector 15 Wireless Switch 30 LAN Cable Connector Chapter 1
A TravelMate tour After knowing your computer features, let us show you around your new TravelMate computer. Front Open View # Icon Item Description 1 Display screen Also called LCD (liquid-crystal display), displays computer output. 2 Microphone Internal microphone for sound recording. 3 Keyboard Inputs data into your computer. 4 Palmrest Comfortable support area for our hands when you use the computer.
9 8 Power button Turns the computer on and off.
Front Closed View # Icon Item Description 1 Speakers Left and right speakers deliver stereo audio output. 2 Power indicator Lights when the computer is on. 3 Battery indicator Lights when the battery is being charged 4 Bluetooth® communications Indicates that (optional) Bluetooth is enabled. 5 Wireless communication Indicates status of wireless LAN communication. 6 Line-in/Mic-in jack Accepts audio line-in devices (e.g., audio CD player, stereo walkman).
Left View # 10 Icon Item Description 1 Optical drive Internal optical drive; accepts CDs or DVDs depending on the optical drive type. 2 LED indicator Lights up when the optical drive is active. 3 Emergency eject hole Ejects the optical drive tray when the computer is turned off. 4 Optical drive eject button Ejects the optical drive tray from the drive. 5 AcerMedia bay (Manufacturing option) Houses an AcerMedia drive module.
Right Panel # Chapter 1 Icon Item Description 1 PC Card slot eject button Ejects the PC Card from the slot. 2 PC Card slot Connects to one Type II CardBus PC Card. 3 Two USB 2.0 ports Connects to Universal Serial Bus (USB) 2.0 devices (e.g., USB mouse, USB camera). 4 Ethernet (RJ-45) Port Connect to an Ethernet 10/100-based network. 5 Modem (RJ-11) Port Connects to a phone line. 6 Ventilation slots Enable the computer to stay cool, even after prolonged use.
Rear Panel # 12 Icon Item Description 1 Power jace Connects to an AC adapter. 2 External display port Connects a display device (e.g., external monitor, LCD projector). 3 Security keylock Connects to a Kensington-compatible computer security lock.
Bottom Panel # 1 Item Cooling fan Description Helps keep the computer cool. Note: Do not cover or obstruct the opening of the fan. Chapter 1 2 Battery lock Locks the battery in place. 3 Memory compartment Houses the computer’s main memory. 4 Hard disk bay Houses the computer’s hard disk (secured by a screw). 5 Battery release latch Unlatches the battery to remove the battery pack. 6 Battery bay Houses the computer’s battery pack.
Indicators The computer has three easy-to-read status icons on the upper-right above the keyboard, and four on the front panel. Icon 14 Function Description Caps lock Lights when Caps Lock is activated. Num lock Lights when Num Lock is activated. Media Activity Lights when the disc or AcerMedia is activated. Bluetooh Indicates the status of Bluetooth communication. Wireless LAN Indicates the status of wireless LAN communication. Power Lights up when the computer is on.
Using the Keyboard The keyboard has full-sized keys and an embedded keypad, separate cursor keys, two Windows keys and twelve function keys. Lock Keys and embedded Numeric Keypad The keyboard has three lock keys which you can toggle on and off. Lock Key Description Caps Lock When Caps Lock is on, all alphabetic characters typed are in uppercase. Num lock (Fn-F11) When Num Lock is on, the embedded keypad is in numeric mode.
Windows Keys The keyboard has two keys that perform Windows-specific functions. Key Windows key Icon Description Pressed alone, this key has the same effect as clicking on the Windows Start button; it launches the Start menu.
Hot Keys The computer employs hot keys or key combinations to access most of the computer’s controls like sreen brightness, volume output and the BIOS utility. To activate hot keys, press and hold the Fn key before pressing the other key in the hot key combination. Hot Key Icon Function Description Fn-F1 Hot key help Displays help on hot keys. Fn-F2 Acer eSetting Launches the Acer eSetting in the Acer eManager set by the Acer Empowering key.
Hot Key 18 Icon Function Description Fn-y Volume down Decreases the speaker volume. Fn-x Brightness up Increases the screen brightness.
Special Key You can locate the Euro symbol and US dollar sign at the upper-center and/or bottom-right of your keyboard. To type: The Euro symbol 1. Open a text editor or word processor. 2. Either directly press the Euro symbol at the bottom-right of the keyboard, or hold and then press the <5> at the upper-center of the keyboard. The US dollar sign 1. Open a text editor or word processor. 2.
Launch Keys Located at the upper-right above the keyboard are four buttons. These buttons are called launch keys. They are designated as the mail, Web browser, Empowering and programmable keys. Press the Acer Empowering Key to run the Acer EManager. The mail and Web browser are default for Email and Internet programs, but can be reset by users. To set the mail, Web browser and programmable keys, run the acer Launch Manager.
In addition, there are two launch keys at the front panel. Even when the cover is closed, you can easily access the features of Wireless and Bluetooth®. However, the Wireless and Bluetooth keys cannot be set by users. Description Default application communications Lights to indicate the status of Bluetooth (optional) communications. Wireless communications Lights to indicate the status of wireless LAN (optional) communications.
Touchpad The built-in touchpad is a PS/2-compatible pointing device that senses movement on its surface. This means the cursor responds as you move your finger on the surface of the touchpad. The central location on the palmrest provides optimum comfort and support. NOTE: If you are using an external USB or serial mouse, you can press Fn-F7 to disable the touchpad. Touchpad Basics The following teaches you how to use the touchpad: T Move your finger across the touchpad to move the cursor.
Function Scroll Left Button Right Button Scroll Button Tap Click and hold the button in the desired direction (up/ down/left/right) NOTE: Keep your fingers dry and clean when using the touchpad. Also keep the touchpad dry and clean. The touchpad is sensitive to finger movements. Hence, the lighter the touch, the better the response. Tapping too hard will not increase the touchpad’s responsiveness.
Hardware Specifications and Configurations Processor Item Specification CPU type Intel Pentium M 715,725 TravelMate 4010 Core logic InteI® 855GME+ICH4-M for TravelMate 4010 CPU package Intel socketable 478pin Micro-BGA CPU core voltage 1.308V (highest frequency mode) to 0.956V (low frequency mode) ® 0.
Memory Combinations Slot 1 Slot 2 Total Memory 0MB 128MB 128MB 0MB 256MB 256MB 0MB 512MB 512MB 0MB 1024MB 1024MB 128MB 128MB 256MB 128MB 256MB 384MB 128MB 512MB 640MB 1284MB 1024MB 1152MB 256MB 128MB 384MB 256MB 256MB 512MB 256MB 512MB 768MB 256MB 1024MB 1280MB 512MB 128MB 640MB 512MB 256MB 768MB 512MB 512MB 1024MB 512MB 1024MB 1536MB 1024MB 0MB 1024MB 1024MB 128MB 1125MB 1024MB 256MB 1280MB 1024MB 512MB 1536MB 1024MB 1024MB 2048MB NOTE: Abov
Modem Interface Item Specification Supports modem protocol V.90/V.92 Modem connector type RJ11 Modem connector location Right panel Bluetooth Interface Item Specification Chipset Broadcom BCM2035 Data throughput 723 bps (full speed data rate) Protocol Bluetooth 1.1 (Upgradeable to Bluetooth 1.2 when SIG specification is ratified). Interface USB 1.1 Connector type Mini-USB Wireless Module 802.
Hard Disk Drive Interface Item Specification Max. media transfer rate (disk-buffer, Mbytes/s) 372 372 350 350 Data transfer rate (host~buffer, Mbytes/s) 100 MB/Sec. Ultra DMA mode-5 100 MB/Sec. Ultra DMA mode-5 100 MB/Sec. Ultra DMA mode-5 100 MB/Sec.
DVD-Dual Interface Item Specification Applicable disc format Support disc formats 1. Reads data in each CD-ROM, CD-ROM XA, CD-1, Video CD, CD-Extra and CD-Text 2. Reads data in Photo CD (single and Multi-session) 3. Reads standard CD-DA 4. Reads and writes CD-R discs 5. Reads and writes CD-RW discs 6. Reads and writes in each dVD+R/RW (Ver. 1.1) 7. Reads data in each DVD-ROM and DVD-R (Ver. 2.0 for Authoring) 8. Reads and writes in each DVD-R (Ver. 2.0 for general), DVD-RW and DVD+R/RW (Ver1.
Video Memory Item Specification Chipset Intel 855GME intetrated for TM4010 Memory size UMA 16/32/64MB Interface DDR USB Port Item Specification Chipset ICH4-M USB Compliancy Level 2.0 OHCI USB 1.1 and USB 2.
System Board Major Chips Item Controller PCMCIA TI PC7411 Audio Conexant CX20468-31 3-in-1 card reader TI PC7411 Keyboard Item Specification Keyboard controller NS PC97551 Total number of keypads 88-/89-key Windows logo key Yes Internal & external keyboard work simultaneously 1. Plug USB keyboard to the USB port directly: Yes 2.
LCD 14.1 inch (There is no 14.1 LCD for this model) Item Specification Typical Power Consumption (watt) 5.3 4.03 (for backlight unit) N/A Weight 400g (w/o inverter) 420g 460g Physical Size(mm) 299(W)x228(H)x5.5 (D) 299(W)x228(H)x5.2 (D) 299(W)x228(H)x6.
LCD 15 inch and 15.4 inch Item Vendor & model name Specification SAMSUNG LTN150XB-L03 Hitachi 15.0 inches, 381 390.1 304.1x228.1 304.1x228.1 331.2x207.0 Screen Diagonal (mm) Active Area (mm) TX38D81VC1CAB LCD 15.4" WXGA QDI Display resolution (pixels) 1024x768 XGA 1024x768 XGA 1280x800 WXGA Pixel Pitch 0.297x0.297 0.297x0.297 0.2588x0.2588 Pixel Arrangement R.G.B. Vertical Stripe R.G.B. Vertical Stripe R.G.B.
AC Adaptor Item Specification Maximum input AC current 1.7A Inrush current 220A@115VAC 220A@230VAC Efficiency 82% min. @115VAC input full load System Power Management ACPI mode Power Management Mech. Off (G3) All devices in the system are turned off completely. Soft Off (G2/S5) OS initiated shutdown. All devices in the system are turned off completely. Working (G0/S0) Individual devices such as the CPU and hard disc may be power managed in this state.
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Chapter 2 System Utilities BIOS Setup Utility The BIOS Setup Utility is a hardware configuration program built into your computer’s BIOS (Basic Input/ Output System). Your computer is already properly configured and optimized, and you do not need to run this utility. However, if you encounter configuration problems, you may need to run Setup. Please also refer to Chapter 4 Troubleshooting when problem arises.
Navigating the BIOS Utility There are six menu options: Info., Main, System Devices, Security, Boot, and Exit. Follow these instructions: T To choose a menu, use the cursor left/right keys (zx). T To choose a parameter, use the cursor up/down keys ( wy). T To change the value of a parameter, press por q. T A plus sign (+) indicates the item has sub-items. Press e to expand this item. T Press ^ while you are in any of the menu options to go to the Exit menu.
Information PhoenixBIOS Setup Utility . Info. Main Advanced Security Boot CPU Type: CPU Speed: Intel (R) Pentium (R) M processor 1.
Main The Main screen displays a summary of your computer hardware information, and also includes basic setup parameters. It allows the user to specify standard IBM PC AT system parameters. PhoenixBIOS Setup Utility Info. Advanced Main Security Boot Exit Item Specific Help System Time: [05:34:07] System Date: [07/23/2004] System Memory: 640 KB , , or selects field.
The table below describes the parameters in this screen. Settings in boldface are the default and suggested parameter settings. Parameter Description Format/Option System Time Sets the system time. The hours are displayed with 24-hour format. Format: HH:MM:SS (hour:minute:second) System Time System Date Sets the system date. Format MM/DD/YYYY (month/day/ year) System Date System Memory This field reports the memory size of the system.
Advanced The Advanced menu screen contains parameters involving your hardware devices. It also provides advanced settings of the system. PhoenixBIOS Setup Utility Info.
Parameter Description Options Legacy USB Support Enables, disables USB interface devices support. (Enable for use with a non-USB aware Operating System such as DOS or UNIX). Option: Disabled or Enabled Hard Disk Recovery Enables or disables Hard Disk to Hard Disk system Recovery by pressing Fn+F10 key during POST.
Security The Security screen contains parameters that help safeguard and protect your computer from unauthorized use. Info.
The table below describes the parameters in this screen. Settings in boldface are the default and suggested parameter settings. Parameter Description Option User Password is Shows the setting of the user password. Clear or Set Supervisor Password is Shows the setting of the Supervisor password Clear or Set Set User Password Press Enter to set the user password. When user password is set, this password protects the BIOS Setup Utility from unauthorized access.
3. 4. Press e. After setting the password, the computer sets the User Password parameter to “Set”. If desired, you can opt to enable the Password on boot parameter. 5. When you are done, press u to save the changes and exit the BIOS Setup Utility. Removing a Password Follow these steps: 1. Use the w and y keys to highlight the Set Supervisor Password parameter and press the e key. The Set Password box appears: 2. Type the current password in the Enter Current Password field and press e. 3.
If the verification is OK, the screen will display as following. The password setting is complete after the user presses u. If the current password entered does not match the actual current password, the screen will show you the Setup Warning. If the new password and confirm new password strings do not match, the screen will display the following message.
Boot This menu allows the user to decide the order of boot devices to load the operating system. Bootable devices includes the distette drive in module bay, the onboard hard disk drive and the CD-ROM in module bay. PhoenixBIOS Setup Utility Info. Main Advanced Security Boot Exit Item Specific Help CD-ROM/DVD Drive + and - indicate device categories. Use to expand/collapses. Floppy Devices +Hard Drive Network Boot Boot order is top-down using only the top device in each category.
Exit The Exit screen contains parameters that help safeguard and protect your computer from unauthorized use. PhoenixBIOS Setup Utility Info. Main Advanced Security Exit Boot Item Specific Help Exit Saving Changes Exit System Setup and save your changes to CMOS.
BIOS Flash Utility The BIOS flash memory update is required for the following conditions: T New versions of system programs T New features or options T Restore a BIOS when it becomes corrupted. Use the Phlash utility to update the system BIOS flash ROM. NOTE: If you do not have a crisis recovery diskette at hand, then you should create a Crisis Recovery Diskette before you use the Phlash utility. NOTE: Do not install memory-related drivers (XMS, EMS, DPMI) when you use the Phlash.
4. Check HDD Master ID number. P h o e n ixB IO S S e tu p U tility In fo .
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Chapter 3 Machine Disassembly and Replacement This chapter contains step-by-step procedures on how to disassemble the notebook computer for maintenance and troubleshooting. To disassemble the computer, you need the following tools: T Wrist grounding strap and conductive mat for preventing electrostatic discharge T Small Philips screw driver T Philips screwdriver T Plastic flat head screw driver Tweezers NOTE: The screws for the different components vary in size.
General Information Before You Begin Before proceeding with the disassembly procedure, make sure that you do the following: 1. Turn off the power to the system and all peripherals. 2. Unplug the AC adapter and all power and signal cables from the system. 3. Remove the battery pack. NOTE: The screws used to secure bottom case and upper case are more than one type. Please group same type of screw together as you disassemble the system for service purpose. The image below is for your reference.
Screw Type M2.5*6 (Part number: 86.T23V7.010) M2.5*6 (Part number: 86.T23V7.010) M2.5*6 (Part number: 86.T23V7.010) M2.5*3 (Part number: 86.T25V7.012) M2.5*3 (Part number: 86.T25V7.012) Chapter 3 Location Quantity Remove the IO bezel then you will see. 2 Remove the heatsink cover then you will see. 1 Remove the HDD cover then you will see. 1 Detach the HDD module then you will see. 1 Remove the battery then you will see.
Disassembly Procedure Flowchart The flowchart on the succeeding page gives you a graphic representation on the entire disassembly sequence and instructs you on the components that need to be removed during servicing. For example, if you want to remove the system board, you must first remove the keyboard, then disassemble the inside assembly frame in that order.
LCD Module 4 screw pads M*4 LCD Bezel *6 hinges *2 brackets LCD Inverter Antenna set LCD Cover LCD Assembly *4 LCD LCD Cable LCD Brackets Screw List Item Description A SCREW M2.0X3.0-I-NI-NYLOK B SCREW I2.5*3M-BNIH(M2.5L3) C SCREW M2.5*4L-BZN-NYLOK D SCREW M2.0X5-I-NI-NYLOK E SCREW MM25060IL69 F SCREW M2.0*5-I(NI)(NYLOK) G SCREW M2.0X2.5-I-NI-NYLOK H SCREW I2*3M-NIHY (M2L3) I SCREW M1.7*3.0-I (BK) J SCREW I3*3.5M-NIH(M3L3.
Removing the Battery Pack 56 1. Unlock the battery lock. 2. Slide the battery latch as shown then remove the battery pack.
Removing the HDD Module/the Memory and the Wireless LAN Card/the Thermal Module and the CPU/ODD Module and LCD Module Removing the HDD Module 1. Remove the two screws holding the HDD cover. 2. Remove the HDD cover. 3. Detach the HDD module then remove it. Removing the Memory and the Wireless LAN Card 1. Remove the two screws that secure the RAM/Wireless cover. 2. Remove the RAM/Wireless cover. 3. Pop up the memory then remove it. 4. Disconnect the auxiliary and the main wireless antennae. 5.
4. Remove the heatsink cover from the main unit. 5. Disconnect the fan cable. 6. Remove the four screws that secure the thermal module. 7. Pull the thermal module outwards then remove it. NOTE: The edge of the thermal module as shown is very sharp. Be very careful as you remove the thermal module. 58 8. Use a flat-bladed screwdriver to release the CPU lock. 9. Remove the CPU from the socket carefully.
Removing the ODD Module 1. Remove the three screws holding the middle cover. 2. Detach the middle cover carefully. 3. Turn over the keyboard as shown. 4. Disconnect the keyboard cable from the main board then remove the keyboard. 5. Remove the screw that fastens the ODD module. 6. Turn over the notebook computer then detach the ODD module carefully. NOTE: When you reattach the ODD, please make sure you attach the ODD module completely to the main unit.
. 3. Remove the two screws that secure the keyboard as shown. 4. Turn over the keyboard as shown and disconnect the keyboard cable then remove the keyboard. 5. Pull out the antenna set with a tweezers then take out the antenna set from the main unit. 6. Disconnect the LCD coaxial cable. 7. Remove the four screws holding the right and the left hinge. Two on each side. 8. Then detach the LCD module from the main unit. . .
Disassembling the Main Unit Separate the Main Unit Into the Upper and the Lower Case Assembly 1. Remove the two screws holding the switch board. 2. Remove the switch board. 3. Disconnect the touchpad FFC from the main board. 4. Disconnect the bluetooth cable. 5. Remove the five screws that secure the upper case. 6. Remove the eighteen screws on the bottom as shown. 7. Detach the upper case assembly and place it next to the lower case assembly. 8.
4. Remove the three screws that secure the touchpad board. 5. Remove the touchpad board from the upper case. 6. Disconnect the touchpad board to touchpad FFC. 7. Remove the touchpad board to touchpad FFC from the uppwer case assembly. 8. Remove the four screws holding the touchpad bracket. 9. Detach the touchpad bracket from the upper case assembly. 10. Remove the touchpad from the upper case. 11. Remove the two screws that secure the bluetooth module. 12.
1. Disconnect the MDC cable from the modem board. 2. Detach the MDC cable from the main board. 3. Remove the two screws holding the modem board. 4. Remove the modem board from the lower case. 5. Disconnect the speaker cable from the main board. 6. Remove the two screws that secure the main board. 7. Remove the two screw nuts as shown. 8. The you can detach the main board from the upper case. 9. Remove the three screws that secure the VGA heatsink. 10.
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Disassembling the LCD Module 1. Remove the four screw caps as shown. 2. Remove the four screws holding the LCD bezel. 3. Then detach the LCD bezel from the LCD module. 4. Disconnect the inverter board then remove it. 5. Remove the three screws holding the right hinge. 6. Then remove the three screws that secure the left hinge. 7. Remove one screw that secure the LCD bracket. 8. Remove another screw holding the LCD bracket on the other side. 9.
13. Remove the left bracket as the picture shows. 14. Tear off the tape fastening the LCD cable. 15. Tear off the the LCD cable fastening the LCD cable, then remove it..
Disassembling the External Modules Disassembling the HDD Module 1. Remove the two screws holding the HDD bracket on one side. 2. Remove another two screws holding the HDD bracket on the other side. 3. Then take the hard disc drive out from the HDD bracket. Disassembling the Optical Drive Module 1. Remove the four screws as the picture shows. 2. Remove the two screws that secure the optical disc drive and the ODD holder. 3. Push the ODD holder as shown. 4. Detach the ODD holder. 5.
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Chapter 4 Troubleshooting Use the following procedure as a guide for computer problems. NOTE: The diagnostic tests are intended to test this model. Non-Acer products, prototype cards, or modified options can give false errors and invalid system responses. 1. Duplicate symptom and obtain the failing symptoms in as much detail as possible. 2. Distinguish symptom. Verify the symptoms by attempting to re-create the failure by running the diagnostic test or by repeating the same operation. 3.
System Check Procedures External Diskette Drive Check If an error occurs with the internal diskette drive, reconnect the diskette connector on the system board. If the error still remains: 1. Reconnect the external diskette drive/DVD-ROM module. 2. Replace the external diskette drive/CD-ROM module. 3. Replace the main board. External CD-ROM Drive Check Do the following to isolate the problem to a controller, drive, or CD-ROM. Make sure that the CD-ROM does not have any label attached to it.
Power System Check To verify the symptom of the problem, power on the computer using each of the following power sources: 1. Remove the battery pack. 2. Connect the power adapter and check that power is supplied. 3. Disconnect the power adapter and install the charged battery pack; then check that power is supplied by the battery pack.
Check the Battery Pack To check the battery pack, do the following: From Software: 1. Check out the Power Management in control Panel 2. In Power Meter, confirm that if the parameters shown in the screen for Current Power Source and Total Battery Power Remaining are correct. 3. Repeat the steps 1 and 2, for both battery and adapter. 4. This helps you identify first the problem is on recharging or discharging. From Hardware: 1. Power off the computer. 2.
Power-On Self-Test (POST) Error Message The POST error message index lists the error message and their possible causes. The most likely cause is listed first. NOTE: Perform the FRU replacement or actions in the sequence shown in FRU/Action column, if the FRU replacement does not solve the problem, put the original part back in the computer. Do not replace a non-defective FRU. This index can also help you determine the next possible FRU to be replaced when servicing a computer.
Index of Error Messages Error Message List Error Messages FRU/Action in Sequence Struck Key See “Keyboard or Auxiliary Input Device Check” on page 70 System CMOS checksum bad - Default configuration used RTC battery Real time clock error Run BIOS Setup Utility to reconfigure system, then reboot system. RTC battery Run BIOS Setup Utility to reconfigure system time, then reboot system. Main board Previous boot incomplete - Default configuration used “Load Default Settings” in BIOS Setup Utility.
Error Message List No beep Error Messages Power-on indicator turns off and LCD is blank. FRU/Action in Sequence Power source (battery pack and power adapter.) See “Power System Check” on page 71 Ensure every connector is connected tightly and correctly. Reconnect the DIMM. Main board. Power-on indicator turns on and LCD is blank. Power source (battery pack and power adapter.
Phoenix BIOS Beep Codes Code Beeps Verify Real Mode 03h Disable Non-Maskable Interrupt (NMI) 04h Get CPU type 06h Initialize system hardware 08h Initialize chipset with initial POST values 09h Set IN POST flag 0Ah Initialize CPU registers 0Bh Enable CPU cache 0Ch Initialize caches to initial POST values 0Eh Initialize I/O component 0Fh Initialize the local bus IDE 10h Initialize Power Management 11h Load alternate registers with initial POST values 12h Restore CPU control word du
Code Beeps POST Routine Description 48h Check video configuration against CMOS 49h Initialize PCI bus and devices 4Ah Initialize all video adapters in system 4Bh QuietBoot start (optional) 4Ch Shadow video BIOS ROM 4Eh Display BIOS copyright notice 50h Display CPU type and speed 51h Initialize EISA board 52h Test keyboard 54h Set key click if enabled 58h 59h 2-2-3-1 Test for unexpected interrupts Initialize POST display service 5Ah Display prompt “Press F2 to enter SETUP” 5Bh Di
Code Beeps 8Fh Determine number of ATA drives (optional) 90h Initialize hard-disk controllers 91h Initialize local-bus hard-disk controllers 92h Jump to UserPatch2 93h Build MPTABLE for multi-processor boards 95h Install CD ROM for boot 96h Clear huge ES segment register 97h Fixup Multi Processor table 98h 1-2 Search for option ROMs. One long, two short beeps on checksum failure.
Code Beeps POST Routine Description E0h Initialize the chipset E1h Initialize the bridge E2h Initialize the CPU E3h Initialize the system timer E4h Initialize system I/O E5h Check force recovery boot E6h Checksum BIOS ROM E7h Go to BIOS E8h Set Huge Segment E9h Initialize Multi Processor EAh Initialize OEM special code EBh Initialize PIC and DMA ECh Initialize Memory type EDh Initialize Memory size EEh Shadow Boot Block EFh System memory test F0h Initialize interrupt vect
Index of Symptom-to-FRU Error Message LCD-Related Symptoms Symptom / Error LCD backlight doesn't work Action in Sequence First, plug a monitor to CRT port. Next, enter BIOS utility to running “Load Default Settings” then reboot the system. Reconnect the LCD connectors. Keyboard (if the brightness function key doesn't work). LCD cable LCD inverter LCD Main board LCD is too dark LCD brightness cannot be adjusted Enter BIOS Utility to execute “Load Setup Default Settings”, then reboot system.
Power-Related Symptoms Symptom / Error Battery can’t be charged or discharged Action in Sequence See “Check the Battery Pack” on page 72. Battery pack Main board System hang during POST ODD/HDD/FDD/RAM module Main board PCMCIA-Related Symptoms Symptom / Error System cannot detect the PC Card (PCMCIA) Action in Sequence PCMCIA slot assembly Main board PCMCIA slot pin is damaged.
Power Management-Related Symptoms Symptom / Error The system doesn't resume from hibernation/ standby mode. Action in Sequence Connect AC adapter then check if the system resumes from Standby/Hibernation mode. Check if the battery is low. Hard disk drive Main board The system doesn't resume from standby mode after opening the lid of the portable computer. LCD cover switch Battery fuel gauge in Windows doesn’t go higher than 90%.
Modem/LAN-Related Symptoms Symptom / Error Internal modem does not work correctly. Action in Sequence Phone cable Driver Reconnect the Internal modem cable to the main board tightly. Main board Internal LAN does not work correctly Lan cable Driver Main board NOTE: If you cannot find a symptom or an error in this list and the problem remains, see “Undetermined Problems” on page 85.
Intermittent Problems Intermittent system hang problems can be caused by a variety of reasons that have nothing to do with a hardware defect, such as: cosmic radiation, electrostatic discharge, or software errors. FRU replacement should be considered only when a recurring problem exists. When analyzing an intermittent problem, do the following: 84 1. Run the diagnostic test for the system board in loop mode at least 10 times. 2. If no error is detected, do not replace any FRU. 3.
Undetermined Problems The diagnostic problems does not identify which adapter or device failed, which installed devices are incorrect, whether a short circuit is suspected, or whether the system is inoperative. Follow these procedures to isolate the failing FRU (do not isolate non-defective FRU). NOTE: Verify that all attached devices are supported by the computer. NOTE: Verify that the power supply being used at the time of the failure is operating correctly. (See “Power System Check” on page 71): 1.
86 Chapter 4
Chapter 5 FRU (Field Replaceable Unit) List This chapter gives you the FRU (Field Replaceable Unit) listing in global configurations of TravelMate 4010 series products. Refer to this chapter whenever ordering for parts to repair or for RMA (Return Merchandise Authorization). Please note that WHEN ORDERING FRU PARTS, you should check the most up-to-date information available on your regional web or channel. For whatever reasons a part number change is made, it will not be noted on the printed Service Guide.
Exploded Diagram 88 Chapter 5
TravelMate 4010 Picture No. Partname And Description Part Number Adapter N/S ADAPTER 65W 3 PIN DELTA SADP-65KB BF 19V TBD N/S ADAPTER 65W 3 PIN LITE-ON PA-1650-02 QA 19V TBD N/S ADAPTER 65W 3 PIN LI-SHIN SLS0335A 19V TBD N/S BATTERY SANYO LI-ION 4S2P 4.4A 4UR18650F-2-QC140 TBD BATTERY PANASONIC LI-ION 4S2P 4.4A CGR-B/8B5AE TBD BATTERY SIMPLO LI-ION 4S2P 4.4A 9163020 TBD 9 MODEM BOARD 54.T50V7.001 14 BLUETOOTH MODULE W/ANTENNA 54.T48V7.001 N/S WIRELESS LAN BOARD (802.
TravelMate 4010 Picture No. Partname And Description Part Number Cables N/S FFC CABLE - TP/B TO MB 50.T50V7.001 N/S MODEM CABLE 50.T50V7.002 N/S POWER CORD US (3 PIN) 27.A03V7.001 POWER CORD PRC (3 PIN) 27.A03V7.003 POWER CORD KOERA ( Pin) 27.T23V7.006 POWER CORD EU (3 PIN) 27.A03V7.002 POWER CORD UK (3 PIN) 27.A03V7.004 POWER CORD ITALIAN (3 PIN) 27.A03V7.005 POWER CORD- SWISS 27.A03V7.007 POWER CORD AU (3 PIN) 27.A03V7.008 POWER CORD DANISH (3 PIN) 27.A03V7.
TravelMate 4010 Picture No. Partname And Description Part Number 22 HEATSINK COVER 42.T50V7.003 26 HDD COVER 42.T50V7.004 36 3 IN 1 DUMMY COVER 42.T51V7.002 Note: The image on the left is 3 in 1 cover. If that is 3 in 1 dummy cover, there is no card insert space on the cover. 25 HDD BRACKET 33.T50V7.001 N/S WIRELESS LAN ANTENNA 50.T50V7.003 N/S INTEL PENTIUM M 1.5G 2M 400FSB uFCPGA2 SL6F9 B-1 STEPPING KC.N0001.715 INTEL PENTIUM M 1.6G 2M 400FSB uFCPGA2 SL7EG B-1 STEPPING KC.N0001.
TravelMate 4010 Picture No. 27 Partname And Description Part Number DVD-ROM DRIVE 8X QSI SDR-083 KV.00803.003 DVD/CDRW COMBO DRIVE 24X QSI SBW242C KO.02407.014 DVD/CDRW COMBO DRIVE 24X KME UIDA760 KO.02406.008 DVD DUAL DRIVE QSI SDW-042 KU.00403.001 DVD DUAL DRIVE PIONEER DVR-K14RA KU.00805.001 DVD DUAL DRIVE LITE-ON SOSW-852S KU.00805.001 DVD SUPER MULTI DRIVE KME UJ-830B KU.00807.003 DVD SUPER MULTI DRIVE HLDS GSA4080N TBD 29 OPTICAL DEVICE HOLDER-FIX 42.T51V7.
TravelMate 4010 Picture No. 11 Partname And Description TM4500/TM4000/TM2300 KEYBOARD DARFON US International Part Number KB.T5007.001 Note: The keyboard on the exploded diagram is non-ergo for Aspire series. Chapter 5 TM4500/TM4000/TM2300 KEYBOARD DARFON Chinese KB.T5007.002 TM4500/TM4000/TM2300 KEYBOARD DARFON Spanish KB.T5007.003 TM4500/TM4000/TM2300 KEYBOARD DARFON Thai KB.T5007.004 TM4500/TM4000/TM2300 KEYBOARD DARFON Brazilian Protugese KB.T5007.
TravelMate 4010 Picture No. Partname And Description Part Number LCD Module N/S 20 17 94 LCD MODULE 14.1 IN. XGA AU B141XG05 6M.T51V7.011 LCD MODULE 14.1 IN. XGA QDI QD141XLH12 6M.T51V7.012 LCD MODULE 14.1 IN. XGA CMO N141XBL01 6M.T51V7.013 LCD MODULE 15 IN. XGA AU B150XG01 6M.T50V7.011 LCD MODULE 15 IN. XGA QDI QDI150XL0601 6M.T50V7.012 LCD MODULE 15 IN. XGA HANNSTAR HSD150PX14-A07 6M.T50V7.013 LCD MODULE 15 IN. XGA SAMSUNG LTN150XB-L03 6M.T50V7.014 LCD MODULE 15 IN.
TravelMate 4010 Picture No. 16 Partname And Description Part Number LCD CABLE - 14.1 IN. XGA 50.T51V7.001 LCD CABLE - 15 IN. XGA 50.T50V7.004 LCD CABLE - 15.4 IN. WXGA 50.T50V7.006 LCD BRACKET W/HINGE 14 IN. - L 33.T51V7.001 LCD BRACKET W/HINGE 14 IN. - R 33.T51V7.002 19 LCD BRACKET W/HINGE 15 IN. - L 33.T50V7.002 18 LCD BRACKET W/HINGE 15 IN. - R 33.T50V7.003 38 20 LCD BRACKET W/HINGE 15.4 IN. - L 33.T50V7.004 LCD BRACKET W/HINGE 15.4 IN. - R 33.T50V7.
TravelMate 4010 Picture No. Partname And Description Part Number N/S 512M Infineon SO-DIMM DDR333 512MB HYS64D64020GBDL-6-C (.11u/B) KN.51202.013 N/S 512MB NANYA SO-DIMM DDR333 512MB NT512D64SH8A0FM-6K KN.51203.011 N/S 512MB Micron SO-DIMM DDR333 512MB MT8VDDT6464HDG-335C1 (.11u), KN.51204.013 N/S SPEAKER SET 23.T50V7.001 21 THERMAL MODULE 60.T50V7.007 4 VGA HEATSINK W/PAD 34.T50V7.001 7 NAME PLATE 47.T51V7.001 N/S RUBBER FOOT 47.T50V7.002 N/S LCD SCREW RUBBER PAD 47.T50V7.
Index A E AFLASH Utility 48 Error Symptom-to-Spare Part Index 73 Audio 28 External CD-ROM Drive Check 70 External Diskette Drive Check 70 B Battery Pack 56 F BIOS 24 package 24 password control 24 ROM size 24 ROM type 24 vendor 24 Version 24 BIOS Supports protocol 24 Features 1 Flash Utility 48 Floppy Disk removing the 65 FRU (Field Replaceable Unit) List 87 H Hard disk 26 BIOS Utility 35 Basic System Settings 40 Navigating 36 Onboard Device Configuration 43 Startup Configuration 42 System Securit
Power System Check 71 Battery Pack 72 Processor 24 S Second Level Cache 24 System Block Diagram 3 System Diagnostic Diskette 35 System Memory 24 System Utilities 35 System Utility Diskette 35 T Touchpad Check 72 Troubleshooting 69 U Undetermined Problems 85 USB 29 utility BIOS 35 V Video 28 98 Index
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