Aspire 5737Z Series Service Guide Service guide files and updates are available on the ACER/CSD web; for more information, please refer to http://csd.acer.com.
Revision History Please refer to the table below for the updates made on Aspire 5737Z Series service guide.
Copyright Copyright © 2008 by Acer Incorporated. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without the prior written permission of Acer Incorporated. Disclaimer The information in this guide is subject to change without notice.
Conventions The following conventions are used in this manual: IV SCREEN MESSAGES Denotes actual messages that appear on screen. NOTE Gives bits and pieces of additional information related to the current topic. WARNING Alerts you to any damage that might result from doing or not doing specific actions. CAUTION Gives precautionary measures to avoid possible hardware or software problems. IMPORTANT Reminds you to do specific actions relevant to the accomplishment of procedures.
Preface Before using this information and the product it supports, please read the following general information. 1. This Service Guide provides you with all technical information relating to the BASIC CONFIGURATION decided for Acer's "global" product offering. To better fit local market requirements and enhance product competitiveness, your regional office MAY have decided to extend the functionality of a machine (e.g. add-on card, modem, or extra memory capability).
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Table of Contents System Specifications 1 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 System Block Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 Your Acer Notebook tour . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5 Front View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Table of Contents Removing the LCD Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61 Removing the Upper Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66 Removing the TouchPad Bracket . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .70 Removing the Left Speaker Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .72 Removing the Right Speaker Module . . . . . . . . . . . . . . . . . . .
Table of Contents TouchPad Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .124 Internal Speaker Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .124 Internal Microphone Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .126 HDD Not Operating Correctly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .127 ODD Failure . . . . . . . . . . . . . . . . . . . .
Table of Contents X
Chapter 1 System Specifications Features Below is a brief summary of the computer’s many features: Operating System • Genuine Windows® Vista™ Platform • Intel® Core™ 2 Duo processor* • Intel® Pentium® dual-core processor* • NVIDIA® nForce® MCP79MX • Acer InviLink™ Nplify™ 802.11b/g/Draft-N* • Acer InviLink™ 802.11b/g* System Memory • Dual-channel support • Up to 2 GB of DDR3 1066 MHz memory, upgradeable to 4 GB using two soDIMM modules Display and graphics • 16:9 aspect ratio • 15.
Dimensions and Weight • 383 (W) x 250 (D) x 26/37 (H) mm (14.93 x 9.75x 1.01/1.44 inches) • 2.92kg (6.45 lbs.) with 6-cell battery Communication • • Acer Video Conference, featuring: • Integrated Acer Crystal Eye webcam* • Acer PureZone technology* • Optional Acer Xpress VoIP phone* WLAN: • Acer InviLink™ Nplify™ 802.11b/g/Draft-N* • Acer InviLink™ 802.11b/g* • WPAN: Bluetooth® 2.
Environment • • Temperature: • Operating: 5 °C to 35 °C • Non-operating: -20 °C to 65 °C Humidity (non-condensing): • Operating: 20% to 80% • Non-operating: 20% to 80% NOTE: Items marked with * denote only selected models. NOTE: The specifications listed above are for reference only. The exact configuration of your PC depends on the model purchased.
System Block Diagram Sub-board LS-4681P- SW/B Mobile Penryn Thermal Sensor ADT7421 uFCPGA-478 CPU Fan Control LS-4682P-USB/B LS-4683P- FP/B HDMI LCD Conn. CRT H_A#(3..35) H_D#(0..63) FSB 800/1066MHz DDR3 1333Mhz nVIDIA MCP79 (MX/MH) USB2.0 3.
Your Acer Notebook tour After knowing your computer features, let us show you around your new computer. Front View No. Item Description 1 Acer Crystal Eye webcam Web camera for video communication (for selected models). 2 Microphone Internal microphone for sound recording. 3 Display screen Also called Liquid-Crystal Display (LCD), displays computer output (configuration may vary by models). 4 Power button Turns the computer on and off.
No. Icon 10 Item 11 P 12 13 Description Power Indicates the computer's power status. Battery1 Indicates the computer's battery status. 1. Charging: The light shows amber when the battery is charging. 2. Fully charged: The light shows green when in AC mode. Programmable key User-programmable Mail Email application (user-programmable) Bluetooth communication button/indicator Enables/disables the Bluetooth function. Indicates the status of Bluetooth communication.
Rear View No. 1 Item Ventilation slots Description Enable the computer to stay cool, even after prolonged use. Left View No. Icon Item Description 1 DC-in jack Connects to an AC adapter 2 Ethernet (RJ-45) port Connects to an Ethernet 10/100-based network. 3 External display (VGA) port Connects to a display device (e.g. external monitor, LCD projector). HDMI port Supports high definition digital video connections (only for certain models). 5 USB 2.0 ports Connect to USB 2.0 devices (e.
Right View No. 8 Icon Item Description 1 USB 2.0 ports Connects to USB 2.0 devices (e.g., USB mouse, USB camera). 2 Optical drive Internal optical drive; accepts CDs or DVDs. 3 Optical disk access indicator Lights up when the optical drive is active. 4 Optical drive eject button Ejects the optical disk from the drive. 5 Emergency eject hole Ejects the optical drive tray when the computer is turned off.
Bottom View No. Icon Item Description 1 Battery bay Houses the computer's battery pack. 2 Battery release latch Releases the battery for removal. 3 Hard disk bay Houses the computer's hard disk (secured with screws). 4 Memory compartment Houses the computer's main memory. 5 Battery lock Locks the battery in position. 6 Ventilation slots and cooling fan Enable the computer to stay cool, even after prolonged use. Note: Do not cover or obstruct the fan opening.
Indicators The computer has several easy-to-read status indicators. The front panel indicators are visible even when the computer cover is closed. Icon Function Description Power Indicates the computer's power status. Battery Indicates the computer's battery status. HDD Indicates when the hard disk drive is active. Num Lock Lights up when Num Lock is activated. Caps Lock Lights up when Caps Lock is activated. NOTE: 1. Charging: The light shows amber when the battery is charging. 2.
TouchPad Basics (with fingerprint reader) The following items show you how to use the TouchPad with Acer Bio-Protection fingerprint reader: • Move your finger across the touchpad (1) to move the cursor. • Press the left (2) and right (4) buttons located beneath the touchpad to perform selection and execution functions. These two buttons are similar to the left and right buttons on a mouse. Tapping on the touchpad is the same as clicking the left button.
Using the Keyboard The keyboard has full-sized keys and an embedded numeric keypad, separate cursor, lock, Windows, function and special keys. Lock Keys and embedded numeric keypad The keyboard has three lock keys which you can toggle on and off. Lock key Description Caps Lock When Caps Lock is on, all alphabetic characters typed are in uppercase. Num Lock + When Num Lock is on, the embedded keypad is in numeric mode.
Windows Keys The keyboard has two keys that perform Windows-specific functions. Key Description Windows key Pressed alone, this key has the same effect as clicking on the Windows Start button; it launches the Start menu.
Hot Keys The computer employs hotkeys or key combinations to access most of the computer’s controls like screen brightness, volume output and the BIOS utility. To activate hot keys, press and hold the key before pressing the other key in the hotkey combination. Hotkey 14 Icon Function Description + Hotkey help Displays help on hotkeys. + Acer eSettings Management Launches Acer eSettings Management in Acer Empowering Technology.
Special Key You can locate the Euro symbol and the US dollar sign at the upper-center and/or bottom-right of your keyboard. The Euro symbol 1. Open a text editor or word processor. 2. Hold and then press the <5> key at the upper-center of the keyboard. NOTE: Note: Some fonts and software do not support the Euro symbol. Please refer to www.microsoft.com/ typography/faq/faq12.htm for more information. The US dollar sign 1. Open a text editor or word processor. 2.
Using the System Utilities Acer GridVista (dual-display compatible) NOTE: This feature is only available on certain models. To enable the dual monitor feature of the notebook, first ensure that the second monitor is connected, then select Start, Control Panel, Display and click on Settings. Select the secondary monitor (2) icon in the display box and then click the check box Extend my windows desktop onto this monitor. Finally, click Apply to confirm the new settings and click OK to complete the process.
Hardware Specifications and Configurations Processor Item Specification CPU type Intel Montevina C2D/PDC / Celeron-M Core Logic nVidia MCP79MX CPU Package CPU Core Voltage Processor Specifications Processor # CPU Speed PMDT3200 2.0 GHz 2 667 MHz PMDT3400 2.16 GHz 2 C2DT6400 2.0 GHz 2 Cores Bus Speed Mfg Tech Cache Size Package Acer P/N 65 nm 1 MB Socket P KC.32001.DTP 667 MHz 65 nm 1 MB Socket P KC.34001.DTP 800 MHz 65 nm KC.64001.
BIOS Item Specification BIOS vendor Phoenix BIOS Version v0.08 BIOS ROM type Flash ROM BIOS ROM size 1 MB Supported protocols • • • • • • • • • • • • • BIOS password control Support ISIPP Support Acer UI Support multi-boot Suspend to RAM (S3)/Disk (S4) Various hot-keys for system control Support SMBIOS 2.3,PCI2.
Memory Combinations Slot 1 Slot 2 Total Memory 0MB 512MB 512MB 0MB 1024MB 1024MB 0MB 2048MB 2048MB 512MB 512MB 1024MB 512MB 1024MB 1536MB 512MB 2048MB 2560MB 1024MB 0MB 1024MB 1024MB 512MB 1536MB 1024MB 1024MB 2048MB 1024MB 2048MB 3072MB 2048MB 0MB 2048MB 2048MB 512MB 2560MB 2048MB 1024MB 3072MB 2048MB 2048MB 4096MB NOTE: Above table lists some system memory configurations. You may combine DIMMs with various capacities to form other combinations.
Hard Disk Drive Interface Item Specification Vendor & Model Name Segate ST9250827AS Segate ST9160310AS Toshiba MK3252GSX Hitachi 5K350-320 5K350-250 WD WD1600BEVT Capacity (GB) 250 160 320 320, 250 160 Bytes per sector 512 512 512 512 512 Data heads 4 2 4 4, 4 or 3 2 Drive Format Disks 2 1 2 2, 2 1 Spindle speed (RPM) 5400 5400 5400 5400 5400 Performance Specifications Buffer size 8 MB 8 MB 8 MB 8 MB 8 MB Interface SATA SATA SATA SATA SATA Internal transfer
Super-Multi Drive Module Item Specification Vendor & model name HLDS GT10N Performance Specification With CD Diskette With DVD Diskette Transfer rate (MB/sec) Sustained: 3,600 KB/s (24x) max. Sustained: 11.08 Mbytes/s (8x) max. Buffer Memory 2 MB Interface SATA Applicable disc formats • DVD-ROM: • • • DVD-R: • • • • • 3.95GB (Ver. 1.0: read only) 4.7GB (Ver. 2.0 for Authoring: read only) 4.7GB (Ver. 2.1 for General: read & write) (DL) 8.5GB (Ver. 3.0) DVD-RW: • 4.7GB (Ver. 1.2/ Rev 1.
System Board Major Chips Item Controller Core logic nVidia MCP79MX LAN Broadcom 5764 WLAN Atheros AR5B91 Audio Codec Realtek Audio Codec ALC888S Keyboard LPC interface Keyboard Item Specification Keyboard controller LPC interface Total number of keypads 105/106 Windows logo key Yes Internal & external keyboard work simultaneously Plug USB keyboard to the USB port directly: Yes Battery Item Specification Vendor & model name SANYO/SONY Battery Type Li-ion Pack capacity 4400 mAh N
Chapter 2 System Utilities BIOS Setup Utility The BIOS Setup Utility is a hardware configuration program built into your computer’s BIOS (Basic Input/ Output System). Your computer is already properly configured and optimized, and you do not need to run this utility. However, if you encounter configuration problems, you may need to run Setup. Please also refer to Chapter 4 Troubleshooting when problem arises.
Information The Information screen displays a summary of your computer hardware information. Information Main Advanced PhoenixBIOS Setup Utility Security Boot Exit CPU Type CPU Speed Genuine Intel(R) CPU 2000 MHz HDD Model Name: HDD Serial Number: ATAPI Model Name: Hitachi HTS543225L9A300-(S1) 080919FB2D00LJG4TEVB Slimtype DVD A DS8A2S-(S2) System BIOS Version: VGA BIOS Version: V0.08 62.79.36.00.
Main The Main screen allows the user to set the system time and date as well as enable and disable boot option and recovery. Information Main Advanced PhoenixBIOS Setup Utility Security Boot Exit Item Specific Help System Time: System Date: [19:10:59] [12/12/2008] System Memory: Extended Memory: 634 KB 1790 MB Quiet Boot: Network Boot: F12 Boot Menu: D2D Recovery: SATA Mode Selection: [Enabled] [Enabled] [Disabled] [Enabled] [AHCI] F1 Help Esc Exit , , or selects field.
Advanced The Advanced screen allows the user to configure the various advanced BIOS options. IMPORTANT:Making incorrect settings to items on these pages may cause the system to malfunction. Unless you have experience adjusting these items, we recommend that you leave these settings at the default values. If making settings to items on these pages causes your system to malfunction or prevents the system from booting, open BIOS and choose Load Optimal Defaults in the Exit menu to boot up normally.
Security The Security screen contains parameters that help safeguard and protect your computer from unauthorized use. Information Main Advanced PhoenixBIOS Setup Utility Security Boot Exit Item Specific Help Supervisor Password Is: User Password Is: HDD0 Password Is: Clear Clear Clear Supervisor Password controls access to the setup utility. It can be used to boot up when Pawword on boot is enabled.
Setting a Password Follow these steps as you set the user or the supervisor password: 1. Use the ↑ and ↓ keys to highlight the Set Supervisor Password parameter and press the Enter key. The Set Supervisor Password box appears: Set Supervisor Password Enter New Password Confirm New Password 2. [ [ ] ] Type a password in the “Enter New Password” field. The password length can not exceeds 8 alphanumeric characters (A-Z, a-z, 0-9, not case sensitive).
Changing a Password 1. Use the ↑ and ↓ keys to highlight the Set Supervisor Password parameter and press the Enter key. The Set Password box appears. Set Supervisor Password Enter Current Password Enter New Password Confirm New Password [ [ [ ] ] ] 2. Type the current password in the Enter Current Password field and press Enter. 3. Type a password in the Enter New Password field. Retype the password in the Confirm New Password field. 4. Press Enter.
Boot This menu allows the user to decide the order of boot devices to load the operating system. Bootable devices includes the USB diskette drives, the onboard hard disk drive and the DVD drive in the module bay. Information Main Advanced PhoenixBIOS Setup Utility Security Boot Exit Item Specific Help Boot priority order: 1: IDE0: Hitachi HTS543235L9A300-(S 2: CD/DVD: Slimtype DVD A DS8A2S-(S2 3: Network boot: MBA v11.0.
Exit The Exit screen allows you to save or discard any changes you made and quit the BIOS Utility. Information Main Advanced PhoenixBIOS Setup Utility Security Boot Exit Item Specific Help Exit Sving Changes Exit Discarding Changes Load Setup Defaults Discard Changes Save Changes F1 Help Esc Exit [Enter] [Enter] [Enter] [Enter] [Enter] Select Item Select Menu Exit System Setup and save your changes to CMOS.
BIOS Flash Utilities The BIOS flash memory update is required for the following conditions: • New versions of system programs • New features or options • Restore a BIOS when it becomes corrupted. Use the Phlash utility to update the system BIOS flash ROM. NOTE: If you do not have a crisis recovery diskette at hand, then you should create a Crisis Recovery Diskette before you use the Phlash utility. NOTE: Do not install memory-related drivers (XMS, EMS, DPMI) when you use the Phlash.
DOS Flash Utility Perform the following steps to use the DOS Flash Utility: IMPORTANT:Use USB KEY, USB HDD, DVD-RW, and HDDs that can boot to DOS mode. 1. Press F2 during boot to enter the Setup Menu. 2. Select Boot Menu to modify the boot priority order, for example, if using USB HDD to Update BIOS, move USB HDD to position 1.
The Flash Image update begins as shown. 4. In flash BIOS, the message Please do not remove AC Power Source displays. Flash is complete when the message Flash programming complete displays.
WinFlash Utility IMPORTANT:Based on BIOS V1.00 to release WinFlash32.zip and WinFlash64.zip. WinFlash32.zip package for X86 system and WinFlash64.zip package for X64 system. IMPORTANT:Ensure only one *.wph file is present in the destination directory when using flash32.exe. If more than one file is present the computer will blue screen. 1. Unzip the WinFlash32.zip and WinFlash64.zip file and save as follows: KALA0100.WPH´ BIOS rom WinPhlash32.EXE´ BIOS windows flash tool 2.
A progress screen displays. 36 5. Click Flash BIOS to begin. Progress is displayed on screen. 6. When the process is complete, the system reboots automatically.
Remove HDD/BIOS Password Utilities This section provide you with removing HDD/BIOS password method: Remove HDD Password: If you key in the wrong HDD password three time, HDD password error code displays on the screen. NOTE: Record the code in [ ] for use during unlocking. To reset the HDD password, perform the following steps: 1. From a DOS prompt, key in Unlock6.exe 05149 and press . The Unlock6 program runs. 2. Select option 2, Upper case ASCII Code, and press . 3.
Removing BIOS Passwords: If you key in the wrong Supervisor Password three times, System Disabled displays on the screen. See the image below. To reset the BIOS password, run BIOS_PW.EXE as follows: 1. Key in bios_pw 14452 0 2. Select one string from the list.
3. Reboot the system and key in the selected string (qjjg9vy, 07yqmjd etc.) for the BIOS user password. Cleaning BIOS Passwords To clear the password, perform the following steps: 1. From a DOS prompt, Execute clnpwd.exe 2. Press 1, 2, or 3 to clean the desired password shown on the screen. The onscreen message determines whether the function is successful or not.
Using DMITools The DMI (Desktop Management Interface) Tool copies BIOS information to eeprom to be used in the DMI pool for hardware management. When the BIOS displays Verifying DMI pool data it is checking the table correlates with the hardware before sending to the operating system (Windows, etc.). To update the DMI Pool, perform the following steps: 1. Boot into DOS. 2. Execute dmitools.
Chapter 3 Machine Disassembly and Replacement IMPORTANT:The outside housing and color may vary from the mass produced model. This chapter contains step-by-step procedures on how to disassemble the notebook computer for maintenance and troubleshooting.
General Information Pre-disassembly Instructions Before proceeding with the disassembly procedure, make sure that you do the following: 1. Turn off the power to the system and all peripherals. 2. Unplug the AC adapter and all power and signal cables from the system. 3. Place the system on a flat, stable surface. 4. Remove the battery pack.
External Module Disassembly Process IMPORTANT:The outside housing and color may vary from the mass produced model. External Modules Disassembly Flowchart The flowchart below gives you a graphic representation on the entire disassembly sequence and instructs you on the components that need to be removed during servicing. For example, if you want to remove the main board, you must first remove the keyboard, then disassemble the inside assembly frame in that order.
Removing the Battery Pack 1. Turn the computer over. 2. Slide the battery lock to the unlocked position. 3. Slide and hold the battery release latch to the release position (1), then lift out the battery pack from the main unit (2).
Removing the SD Dummy Card 1. Push the SD dummy card all the way in to eject it. 2. Pull the card out from the slot.
Removing the Lower Covers 1. See “Removing the Battery Pack” on page 44. 2. Loosen the four captive screws from the Memory and HDD covers. Memory Cover HDD Cover 3. Carefully open the Memory cover. 4. Remove the HDD cover as shown.
Removing the Optical Drive Module 1. See “Removing the Battery Pack” on page 44. 2. Remove the screw securing the ODD module. Step ODD Module Size M2.5*8 Quantity Screw Type 1 3. Pull the ODD module out of the chassis.
4. Remove the three screws securing the ODD bracket and remove the ODD bracket from the optical disk drive module. Step ODD Bracket Size M2*3 Quantity Screw Type 2 5. Insert a pin in the eject hole of the ODD to eject the ODD tray.
6. Press down on the locking catch to release the ODD cover and remove.
Removing the Hard Disk Drive Module 1. See “Removing the Battery Pack” on page 44. 2. Remove the HDD cover, 3. Use the pull-tab to disconnect the HDD from the interface connector. 4. Lift the hard disk drive module out of the bay. NOTE: To prevent damage to device, avoid pressing down on it or placing heavy objects on top of it.
5. Remove the four screws securing the hard disk to the carrier in reverse numerical order, from 4 to 1. Step HDD Carrier Size M3*3 Quantity Screw Type 4 6. Remove the HDD from the carrier.
Removing the DIMM Modules 1. See “Removing the Battery Pack” on page 44. 2. Remove the Memory Module cover See “Removing the Lower Covers” on page 46. 3. Push out the release latches on both sides of the DIMM socket to release the DIMM module. 4. Remove the DIMM module. 5. Repeat steps for the second DIMM module if present.
Removing the WLAN Module 1. See “Removing the Battery Pack” on page 44. 2. Remove the Memory cover. See “Removing the Lower Covers” on page 46. 3. Disconnect the antenna cables from the WLAN board. IMPORTANT:The black cable attaches to the J3 terminal and the white cable attaches to the J2 terminal. The gray cable is not used on this model. Ensure it is tucked securely within the chassis to avoid trapping. 4. Move the antenna away and remove the single screw on the WLAN board.
5. Detach the WLAN board from the WLAN socket. NOTE: When reattaching the antennas, ensure the cables are tucked into the chassis to prevent damage.
Main Unit Disassembly Process Main Unit Disassembly Flowchart Remove External Modules before proceeding Remove Switch Cover Remove Keyboard Remove LCD Module Remove Launch Board Remove Upper Cover Remove TouchPad Bracket Remove Lower Cover Remove Left Speaker Module Remove USB Board Remove Right Speaker Module Remove Mainboard Remove Bluetooth Module Remove CPU Screw List Step Screw Quantity Part No. Switch Cover M2.5*3 1 86.AZ802.006 Function Board M2.5*3 1 86.AZ802.
Removing the Switch Cover CAUTION: Using tools to remove the Switch Cover may cause damage to the outer casing. It is recommended that you only use your fingers to remove the Switch Cover. 1. See “Removing the Battery Pack” on page 44. 2. Remove the single securing screw from the battery bay. NOTE: The Switch Cover securing screw is not used on some production models. Step Switch Cover Size M2.5*3 Quantity Screw Type 1 3. Lift the Switch Cover from the right side first using the indent as shown.
4. Work along the front edge of the Switch Cover, lifting gently away from the chassis. 5. Lift the Switch Cover clear of the chassis.
Removing the Keyboard 1. See “Removing the Switch Cover” on page 56. 2. Lift the keyboard as shown to clear the securing clips on the edges. 3. Move the keyboard toward the LCD screen to expose the FFC cable. 4. Open the cable retainer and disconnect the FFC cable from the mainboard. 5. Lift the keyboard clear of the chassis.
Removing the Function Board 1. See “Removing the Keyboard” on page 58. 2. Remove the single securing screw from the Function Board. Step Function Board Size M2.5*3 Quantity Screw Type 1 3. Open the cable retainer and disconnect the FFC cable from the mainboard. 4. Lift the FFC cable away from the chassis to disengage the adhesive strips.
5. Lift the Function Board using plastic tweezers and gently pry the rear edge out of the chassis. 6. Lift the Function Board clear of the chassis.
Removing the LCD Module 1. See “Removing the WLAN Module” on page 53. 2. See “Removing the Keyboard” on page 58. 3. Turn the computer over. Remove the two securing screws from the bottom of the chassis. Step LCD Module Size M2.5*8 Quantity Screw Type 2 4. Remove the Antenna Cables from the cable channel as shown. IMPORTANT:Ensure that the cables are free of all cable clips.
5. Turn the computer over and remove the adhesive tape securing the cables in place. 6. Remove the cables from the cable channel as shown. 7. Gently pull the cables through from the underside of the chassis.
8. Remove the cables from the remaining cable clips. 9. Disconnect the Microphone connector from the Mainboard and remove the cable from the channel. 10. Disconnect the LCD power connector from the Mainboard and remove the cable from the channel.
11. Once all the LCD cables are removed, the chassis appears as shown. 12. Remove the four securing screws (two each side) from the LCD module. Step 64 Size Quantity LCD Module (red callout) M2.5*8 2 LCD Module (green callout) M2.
13. Carefully remove the LCD module from the chassis.
Removing the Upper Cover 1. See “Removing the LCD Module” on page 61. 2. Turn the computer over. Remove the nine screws on the bottom panel. Step Size Upper Cover M2.5*8 Quantity Screw Type 9 3. Turn the computer over. Disconnect the following three cables from the Mainboard.
4. Disconnect A as shown. 5. Disconnect B as shown. 6. Release the locking latch and remove the FFC cable as shown. NOTE: Avoid pulling on cables directly to prevent damage to the connectors. NOTE: Use the pull-tabs on FFC cables whenever available to prevent damage.
7. Remove the twelve screws from the Upper Cover as shown. Step Size Quantity Upper Cover (red callout) M2.5*6 10 Upper Cover (green callout) M2.5*3 2 Screw Type 8. Starting on the lower right side of the casing, pry the upper and lower covers apart as shown.
9. Work along the casing toward the back and left, prying apart the casing. 10. Remove the Upper Cover as shown.
Removing the TouchPad Bracket NOTE: The TouchPad cannot removed from the Upper Cover. Replace the entire Upper Cover if the TouchPad malfunctions. 1. See “Removing the Upper Cover” on page 66. 2. Release the FFC locking latch and remove the TouchPad FFC from the chassis. 3. Remove the two screws from TouchPad bracket.
4. Lift the back edge of the TouchPad bracket first to clear the securing clips and remove it as shown.
Removing the Left Speaker Module 1. See “Removing the Upper Cover” on page 66. 2. Remove the two securing screws from the module. Step Left Speaker Module Size M2.5*3 Quantity Screw Type 2 3. Remove the adhesive tape as shown. 4. Lift the Left Speaker Module upward to remove it from the chassis.
Removing the Right Speaker Module 1. See “Removing the Upper Cover” on page 66. 2. Remove the single securing screws from the Right Speaker Module. Step Right Speaker Module Size M2.5*6 Quantity Screw Type 1 3. Remove the Right Speaker Module from the chassis as shown.
Removing the USB Board 1. See “Removing the Upper Cover” on page 66. 2. Disconnect the USB cable from the USB Board. 3. Remove the single securing screw from the board. Step USB Board Size M2.5*6 Quantity Screw Type 1 4. Remove the board from the chassis.
Removing the Bluetooth Module 1. See “Removing the Upper Cover” on page 66. 2. Disconnect the Bluetooth cable from the Bluetooth Module. 3. Lift the module clear of the chassis.
Removing the Mainboard 1. See “Removing the Upper Cover” on page 66. 2. Disconnect the USB cable from the Mainboard. 3. Disconnect the Bluetooth cable from the Bluetooth Module. 4. Remove the three securing screws from the Mainboard. Step Mainboard 76 Size M2.
5. Pivot the Mainboard upward and remove it from the chassis, right side first. Place the Mainboard on a clean, dust-free surface. 6. Turn the Mainboard over and disconnect the Bluetooth cable.
Removing the Thermal Module 1. See “Removing the Mainboard” on page 76. 2. Disconnect the fan cable from the Mainboard. 3. Remove the four securing screws (in reverse numerical order from screw 4 to screw 1) from the Thermal Module. 4 1 2 Step Thermal Module 3 Size CPU_SCREW_SPRIN Quantity Screw Type 4 4. Using both hands, lift the Thermal Module clear of the Mainboard.
Removing the CPU 1. See “Removing the Thermal Module” on page 78. 2. Turn the securing screw 180° to release the CPU from the socket. 3. Remove the CPU from the socket as shown. IMPORTANT:The pins on the underside of the CPU are very delicate. If they are damaged, the CPU may malfunction. Place the CPU on a clean, dry surface when it is not installed.
Removing the RTC Battery IMPORTANT:Follow local regulations for disposal of all batteries. The RTC Battery is soldered to the Mainboard. To replace the battery, solder the new battery to the connections shown.
LCD Module Disassembly Process LCD Module Disassembly Flowchart Remove LCD Panel from Main Unit before proceeding Remove LCD Bezel Remove Inverter Board Remove LCD FPC Cable Remove LCD Panel Remove LCD Brackets Remove Camera Module Remove Antennas Remove Microphone Screw List Step Screw Quantity Part No. LCD Bezel M2.5*6 4 86.AZ802.003 Inverter Board M2.5*6 1 86.AZ802.003 LCD Panel M2.5*6 2 86.AZ802.003 LCD Brackets M2*3 8 86.AZ802.
Removing the LCD Bezel 1. See “Removing the LCD Module” on page 61. 2. Remove the two upper and two lower bezel screw caps and screws. NOTE: The two center caps are protection only and do not cover screws. Step LCD Bezel Size M2.5*6 Quantity Screw Type 4 3. Starting from the lower right side of the bezel, pry the bezel upwards and away from the panel. Move along the top and right until all sides of the bezel are removed. NOTE: If necessary, use a pry to lift up the outside edges of the bezel.
Removing the Inverter Board 1. See “Removing the LCD Bezel” on page 82. 2. Remove the single securing screw from the Inverter Board. Step Inverter Board Size M2.5*6 Quantity Screw Type 1 3. Disconnect the right Inverter Board cable as shown. 4. Disconnect the left Inverter Board cable as shown.
5. 84 Remove the Inverter Board from the LCD module.
Removing the Camera Module 1. See “Removing the LCD Panel” on page 86. 2. Disconnect the camera cable. 3. Remove the Camera from the module.
Removing the LCD Panel 1. See “Removing the Inverter Board” on page 83. 2. Disconnect the camera cable. 3. Remove the two securing screws from the LCD Panel. Step LCD Panel Size M2.5*6 Quantity Screw Type 2 4. Remove the adhesive tapes securing the Inverter cables to the module.
5. Lift the LCD Panel clear of the module. The LCD Module appears as follows when the LCD Panel is removed.
Removing the LCD Brackets and FPC Cable 1. See “Removing the LCD Panel” on page 86. 2. Remove the eight securing screws (four on each side) from the LCD Panel brackets. Step LCD Brackets Size M2*3 Quantity Screw Type 8 3. Remove the LCD brackets by pulling away from the LCD Panel. 4. Turn the LCD panel over to expose the rear. 5. Lift the adhesive protector and disconnect the cable from the LCD Panel. 6. Lift the FPC cable from the panel.
Removing the Microphone Module 1. See “Removing the LCD Panel” on page 86. 2. Remove the strips holding the microphone cable in place. Ensure the cable is free from obstructions. 3. Lift the Microphone Module clear of the module.
Removing the Antennas 1. See “Removing the LCD Panel” on page 86. 2. Remove the strips holding the antenna cables in place. Ensure the cables are free from obstructions. 3. Remove the adhesive tape and lift the left side antenna from the LCD module as shown. 4. Remove the adhesive tape and lift the left side antenna from the LCD module as shown.
LCD Module Reassembly Procedure Replacing the MIC and Antennas 1. Place the Microphone Module in the LCD Module as shown. 2. Run the cable as shown and secure it using the adhesive tabs. 3. Replace the left and right antennas as shown. Ensure that the locating pin on each antenna is correctly seated. Press down on the adhesive pads (green callout) to secure the antennas in place. Locating Pin 4. Replace the left antenna cable (white) as shown.
6. Replace the right antenna cables (black and gray) as shown. Ensure that the cables are inserted along the cable channel and secured under each adhesive tab strip. 7. Ensure the antenna and MIC cables pass through the hinge well as shown to avoid trapping. NOTE: The LCD Module appears as shown when the MIC and Antennas are replaced correctly.
Replacing the LCD Panel 1. Insert the LCD Panel cable into the LCD Panel connector as shown. 2. Replace the adhesive strip securing the connector in place. 3. Align the LCD brackets with the screw holes on the panel. Starting with the top most screws (marked with U) replace the eight screws (four on each side) in the brackets as shown. 4. Place the LCD Panel in the back cover. 5.
Replacing the Camera 1. Place the camera in the LCD Module. 2. Connect the cable to the camera module. Replacing the Inverter 1. Place the Inverter in the LCD Module as shown. 2. 3. Connect the right side inverter cable. NOTE: Lift the Inverter slightly to connect the cable if necessary. 4. Replace the single securing screw. 94 Connect the left side inverter cable.
Replacing the LCD Bezel 1. Locate the bezel bottom edge first and press down the edges until there are no gaps between the bezel and the LCD Module. IMPORTANT: Ensure that the LCD cables pass through the hinge wells and are not trapped by the bezel. 2. Replace the four screws and the rubber screw caps provided.
Main Module Reassembly Procedure Replacing the CPU IMPORTANT:The CPU has a Pin1 locator that must be positioned corresponding to the marker on the CPU socket. 1. Carefully turn the mainboard upside down (CPU side up), and place the CPU into the CPU socket as shown, taking note of the Pin1 locator. Socket Pin1 Locator CPU Pin1 Locator 2. Gently close the socket lever and snap it into place in the securing clip.
Replacing the Thermal Module IMPORTANT:Apply a suitable thermal grease and ensure all heat pads are in place before replacing the Thermal Module. The following thermal grease types are approved for use: • • • Silmore GP50 Honeywell PCM45F-SP ShinEtsu 7762 The following thermal pads are approved for use: • Eapus XR-PE 1. Remove all traces of thermal grease from the CPU using a lint-free cloth or cotton swab and Isopropyl Alcohol, Acetone, or other approved cleaning agent. 2.
Replacing the Mainboard 1. Connect the Bluetooth cable to the Mainboard. 2. Turn the Mainboard over and place it in the chassis, left side first to insert the I/O ports correctly. 3. Rotate the Mainboard downward into position. Replacing the Bluetooth Module 1. Place the Bluetooth Module in the Mainboard bay. 98 2. Connect the Bluetooth cable to the module as shown.
Replacing the USB Board 1. Place the USB Board in the Mainboard bay. 2. Replace the single securing screw as shown. 3. Connect the USB cable to the Mainboard. 4. Ensure that the USB cable runs along the cable channel as shown. 5. Connect the USB cable to the USB Board.
Replacing the Right Speaker Module 1. Place the Right Speaker Module in the chassis as shown. 2. Replace the single securing screw. 3. Run the cable as shown along the chassis and on to the Mainboard. Replacing the Left Speaker Module 1. Place the Left Speaker Module in the Upper Cover as shown. 100 2. Replace the adhesive strip to hold the cable in place.
3. Replace the two securing screws.
Replacing the TouchPad Bracket 1. Replace the TouchPad bracket bottom edge first to 2. Rotate the bracket down on to the upper case. engage the securing clips. 3. Replace the two securing screws. 4. Insert the TouchPad FFC into the connector. 5. Close the locking latch on the connector and press down as indicated (red callout) to engage the adhesive on the FFC.
Replacing the Upper Case 1. Place the upper case on the lower case front edge first. 2. Lower the case into position, as shown, and press down around the edges to secure it in place.
3. Replace the twelve screws in the Upper Cover as shown. NOTE: The red callouts are M2.5*6 screws and green callouts are M2.5*3 screws. 4. Connect the following three cables to the Mainboard.
5. Connect A as shown. 6. Connect B as shown. 7. Insert the FFC cable and close the locking latch. 8. Turn the computer over and replace the nine screws as shown.
Replacing the LCD Module 1. Align the LCD hinges with the lower case and replace the LCD module. 2. Replace the four securing screws (two each side), starting with the left side hinge. NOTE: Two different screw sizes are used to secure the LCD module in place. The red callouts require M2.5*8 screws and the green callouts require M2.5*6 screws. 3. Run the microphone cable along the cable channel using all the available cable clips. 106 4. Connect the microphone cable to the Mainboard as shown.
5. Run the LCD power cable along the cable channel as shown using all available cable clips. 6. Connect the power cable to the Mainboard as shown. 7. Push the antenna cables through the chassis and pull them all the way through from the underside. 8. Run the right side cables along the cable channel as shown, using all available cable clips. Chapter 3 9. Run the left side cables along the cable channel as shown, using all available cable clips.
10. Ensure that the cables are securely clipped and are not trapped in the hinge wells. 11. Place the antenna cables in the cable channel as shown using all available cable clips. 12. Replace the adhesive strip to secure the cables in place. 13. Turn the computer over and Run the antenna cable along the cable channel using all the available clips as shown.
14. Ensure that the cables run along the channel and are easily accessible from the WLAN bay. 15. Replace the two securing screws as shown.
Replacing the Function Board IMPORTANT:The Function Board must be inserted right 1. Insert the Function Board right side first as shown. side first, paying particular attention to the locating pin shown. 2. Lower the board in to the chassis as shown. Ensure 3. Press down on the FFC as indicated to secure the that the locating pin is correctly inserted. cable to the chassis. 4. Connect the FFC to the Mainboard and close the locking latch. 110 5. Replace the single securing screw.
Replacing the Keyboard 1. Reconnect keyboard FFC to the mainboard, and secure the locking latch. 2. Slide the keyboard away from the LCD screen to engage the securing tabs on the keyboard. Chapter 3 3. Press down around the edges of the Keyboard to secure it in place.
Replacing the Switch Cover 1. Place the Switch Cover left side first on to the upper case as shown. 2. Press down on the sides of the cover to secure it in place. 3. Press down the centre of the cover to secure it in place. 4. Turn the computer over and secure the single securing screw. NOTE: The Switch Cover securing screw is not used on some production models. Replacing the WLAN Module 1. Insert the WLAN board into the WLAN socket. 112 2. Replace the single screw to secure the module.
3. Connect the two antenna cables to the module. 4. Tuck the gray cable down the side of the WLAN Module, as shown, to avoid trapping. NOTE: The black antenna cable connects to the upper terminal and the white antenna cable to the lower terminal.
Replacing the DIMM Modules 1. Insert the DIMM Module in place. 2. Press down to lock the DIMM module in place. Replacing the Hard Disk Drive Module 1. Place the HDD in the HDD carrier. 2. Replace the four screws to secure the carrier. 3. Insert the HDD, interface side first, and lower it into 4. Slide the HDD in the direction of the arrow to place. connect the interface.
Replacing the ODD Module 1. With the ODD tray in the eject position, replace the 2. Press the cover into the tray, bottom edge first, to ODD cover on the new ODD Module. secure. 3. Secure ODD bracket with two screws. 4. Slide the module in to the chassis and press until the module is flush with the chassis. 5. Replace the single screw to secure the Module.
Replacing the Lower Covers 1. Replace the Memory Cover back edge first as shown. 2. Press down the left side as shown. IMPORTANT:Ensure that the all the securing tabs are correctly located in the casing. 3. Secure the four captive screws.
Replacing the SD Dummy Card Push the SD Dummy into the slot until an audible click indicates that the card is correctly inserted. Replacing the Battery 1. Slide and hold the battery release latch to the release position (1), insert the battery pack and press down (2). 2. Slide the battery lock in the direction shown to secure the battery in place.
118 Chapter 3
Chapter 4 Troubleshooting Common Problems Use the following procedure as a guide for computer problems. NOTE: The diagnostic tests are intended to test only Acer products. Non-Acer products, prototype cards, or modified options can give false errors and invalid system responses. 1. Obtain the failing symptoms in as much detail as possible. 2. Verify the symptoms by attempting to re-create the failure by running the diagnostic test or by repeating the same operation. 3.
Power On Issue If the system doesn’t power on, perform the following actions one at a time to correct the problem. Do not replace a non-defective FRUs: Computer Shutsdown Intermittently If the system powers off at intervals, perform the following actions one at a time to correct the problem. 120 1. Check the power cable is properly connected to the computer and the electrical outlet. 2. Remove any extension cables between the computer and the outlet. 3.
No Display Issue If the Display doesn’t work, perform the following actions one at a time to correct the problem. Do not replace a non-defective FRUs: No POST or Video If the POST or video doesn’t display, perform the following actions one at a time to correct the problem. 1. Make sure that the internal display is selected. On this notebook model, switching between the internal display and the external display is done by pressing Fn+F5. Reference Product pages for specific model procedures. 2.
Abnormal Video Display If video displays abnormally, perform the following actions one at a time to correct the problem. 1. Reboot the computer. 2. If permanent vertical/horizontal lines or dark spots display in the same location, the LCD is faulty and should be replaced. See “Disassembly Process” on page 42. 3. If extensive pixel damage is present (different colored spots in the same locations on the screen), the LCD is faulty and should be replaced. See “Disassembly Process” on page 42. 4.
LCD Failure If the LCD fails, perform the following actions one at a time to correct the problem. Do not replace a nondefective FRUs: Built-In Keyboard Failure If the built-in Keyboard fails, perform the following actions one at a time to correct the problem.
TouchPad Failure If the TouchPad doesn’t work, perform the following actions one at a time to correct the problem. Do not replace a non-defective FRUs: Internal Speaker Failure If the internal Speakers fail, perform the following actions one at a time to correct the problem.
Sound Problems If sound problems are experienced, perform the following actions one at a time to correct the problem. 1. Reboot the computer. 2. Navigate to Start´ Control Panel´ System and Maintenance´ System´ Device Manager. Check the Device Manager to determine that: • The device is properly installed. • There are no red Xs or yellow exclamation marks. • There are no device conflicts. • No hardware is listed under Other Devices. 3.
Internal Microphone Failure If the internal Microphone fails, perform the following actions one at a time to correct the problem. Do not replace a non-defective FRUs: Microphone Problems If internal or external Microphones do no operate correctly, perform the following actions one at a time to correct the problem. 1. Check that the microphone is enabled. Navigate to Start´ Control Panel´ Hardware and Sound´ Sound and select the Recording tab. 2.
HDD Not Operating Correctly If the HDD does not operate correctly, perform the following actions one at a time to correct the problem. 1. Disconnect all external devices. 2. Run a complete virus scan using up-to-date software to ensure the computer is virus free. 3. Run the Windows Vista Startup Repair Utility: a. insert the Windows Vista Operating System DVD in the ODD and restart the computer. b. When prompted, press any key to start to the operating system DVD. c.
ODD Failure If the ODD fails, perform the following actions one at a time to correct the problem.
a. Double-click lDE ATA/ATAPI controllers. If a device displays a down arrow, right-click on the device and click Enable. b. Double-click DVD/CD-ROM drives. If the device displays a down arrow, right-click on the device and click Enable. c. Check that there are no yellow exclamation marks against the items in lDE ATA/ATAPI controllers. If a device has an exclamation mark, right-click on the device and uninstall and reinstall the driver. d.
b. Double-click IDE ATA/ATAPI controllers, then right-click ATA Device 0. c. Click Properties and select the Advanced Settings tab. Ensure that the Enable DMA box is checked and click OK. d. Repeat for the other ATA Devices shown if applicable. Drive Not Detected If Windows cannot detect the drive, perform the following actions one at a time to correct the problem. 1. Restart the computer and press F2 to enter the BIOS Utility. 2.
Modem Function Failure If the internal Modem fails, perform the following actions one at a time to correct the problem. Do not replace a non-defective FRUs: START RJ-11 well connected? No Connect it well Modem wire well connected? No Connect it well Modem card well connected? No Seat it well Modem card OK? No Replace Modem card Replace Mainboard Wireless Function Failure If the WLAN fails, perform the following actions one at a time to correct the problem.
Thermal Unit Failure If the Thermal Unit fails, perform the following actions one at a time to correct the problem. Do not replace a non-defective FRUs: START Fan cable well connected? No Connect it well Fan OK? No Replace fan CPU heat sink well seated? No Seat it well CPU OK? No Replace CPU Replace Mainboard External Mouse Failure If an external Mouse fails, perform the following actions one at a time to correct the problem. 1. Try an alternative mouse. 2.
• No hardware is listed under Other Devices. 13. If the Issue is still not resolved, see “Online Support Information” on page 175. Other Failures If the CRT Switch, Dock, LAN Port, external MIC or Speakers, PCI Express Card, 5-in-1 Card Reader or Volume Wheel fail, perform the following general steps to correct the problem. Do not replace a non-defective FRUs: 1. Check Drive whether is OK. 2. Check Test Fixture is ok. 3. Swap M/B to Try.
Intermittent Problems Intermittent system hang problems can be caused by a variety of reasons that have nothing to do with a hardware defect, such as: cosmic radiation, electrostatic discharge, or software errors. FRU replacement should be considered only when a recurring problem exists. When analyzing an intermittent problem, do the following: 1. Run the advanced diagnostic test for the system board in loop mode at least 10 times. 2. If no error is detected, do not replace any FRU. 3.
Post Codes These tables describe the POST codes and descriptions during the POST. Chipset POST Codes The following table details the chipset POST codes and functions used in the POST.
Code Beeps POST Routine Description 3Ch Advanced configuration of chipset registers 3Dh Load alternate registers with CMOS values 42h Initialize interrupt vectors 45h POST device initialization 46h 2-1-2-3 Check ROM copyright notice 48h Check video configuration against CMOS 49h Initialize PCI bus and devices 4Ah Initialize all video adapters in system 4Bh QuietBoot start (optional) 4Ch Shadow video BIOS ROM 4Eh Display BIOS copyright notice 50h Display CPU type and speed 51h In
Code Beeps POST Routine Description 87h Configure Motherboard Configurable Devices (optional) 88h Initialize BIOS Data Area 89h Enable Non-Maskable Interrupts (NMIs) 8Ah Initialize Extended BIOS Data Area 8Bh Test and initialize PS/2 mouse 8Ch Initialize floppy controller 8Fh Determine number of ATA drives (optional) 90h Initialize hard-disk controllers 91h Initialize local-bus hard-disk controllers 92h Jump to UserPatch2 93h Build MPTABLE for multi-processor boards 95h Install CD
Code Beeps POST Routine Description C3h Initialize error display function C4h Initialize system error handler C5h PnPnd dual CMOS (optional) C6h Initialize notebook docking (optional) C7h Initialize notebook docking late C8h Force check (optional) C9h Extended checksum (optional) D2h Unknown interrupt Code Beeps For Boot Block in Flash ROM E0h Initialize the chipset E1h Initialize the bridge E2h Initialize the CPU E3h Initialize system timer E4h Initialize system I/O E5h Che
Chapter 5 Jumper and Connector Locations Top View Item Description Item Description JLVDS1 LVDS Conn. JFP1 Finger Printer Board Conn. PJP1 DC-in Cable Conn. JMIC2 Internal digital Mic. Conn. JRJ45 RJ45 Conn. JP16 Function Board Conn. JSPK1 Internal Speaker Conn. (Left) JSATA1 SATA ODD Conn. JSKP2 Internal Speaker Conn. (Right) JP1 USB board connector JCRT1 CRT Conn. SW1 Power button switch JHDMI1 HDMI Conn. SW2 Volume down switch JUSB2 USB Conn.
Bottom View Item 140 Description JFAN1 FAN Conn. JDDR2 DDR3 SO-DIMM Slot JSATA2 SATA HDD Conn. JDIMM1 SO-DIMM Slot (WLAN) JCPU1 CPU Socket JBT1 Bluetooth Conn. JREAD1 Card Reader Conn.
Clearing Password Check and BIOS Recovery This section provide you the standard operating procedures of clearing password and BIOS recovery for Aspire 5737Z Series. Aspire 5737Z Series provides one Hardware Open Gap on main board for clearing password check, and one Hotkey for enabling BIOS Recovery.
BIOS Recovery by Crisis Disk BIOS Recovery Boot Block: BIOS Recovery Boot Block is a special block of BIOS. It is used to boot up the system with minimum BIOS initialization. Users can enable this feature to restore the BIOS firmware to a successful one once the previous BIOS flashing process failed. BIOS Recovery Hotkey: The system provides a function hotkey: Fn+Esc, for enable BIOS Recovery process when system is powered on during BIOS POST.
Steps for BIOS Recovery by Crisis Disk: Before doing this, a Crisis Diskette should be prepared ready in hand. The Crisis Diskette could be made by executing the Crisis Disk program in another system with Windows XP OS. Follow the steps below: 1. Power Off failed system. 2. Attach a USB floppy drive to the failed system. 3. Copy xxxxx.wph to tool's folder and rename it as BIOS.wph. 4. Execute wincris.exe to start the Crisis Disk Build. 5. Select Removable and click Start. A confirmation screen displays.
7. Click the (N) button when prompted to complete the process. 8. Insert the Crisis Disk in to the USB floppy drive attached to the BIOS flash failed system. 9. In the power-off state, unplug the AC power and hold Fn+Esc then plug the AC power in. 10. Press the Power button. The system powers on and the Crisis BIOS Recovery process begins. BIOS Boot Block begins restoring the BIOS code from the Crisis floppy disk to BIOS ROM on the failed systems.
Chapter 6 FRU (Field Replaceable Unit) List This chapter gives you the FRU (Field Replaceable Unit) listing in global configurations of Aspire 5737Z Series. Refer to this chapter whenever ordering for parts to repair or for RMA (Return Merchandise Authorization). Please note that WHEN ORDERING FRU PARTS, you should check the most up-to-date information available on your regional web or channel. For whatever reasons a part number change is made, it will not be noted on the printed Service Guide.
Aspire 5737Z Series Exploded Diagrams Main Assembly 1 2 8 3 9 4 7 5 6 7 No. 146 Description Acer P/N No. Description Acer P/N 6 Thermal Module 60.AZ802.006 1 Strip Cover 60.AZ802.001 2 Keyboard KB.I1700.004 7 Lower Case 60.AZ802.003 3 Upper Case 60.AZ802.002 8 HDD Cover 42.AZ802.001 4 F/P Reader 55.AZA02.001 9 42.AZ802.002 5 Mainboard MB.AZ702.
LCD Panel 1 2 3 8 4 9 5 10 6 11 7 No. Chapter 6 Description Acer P/N No. Description Acer P/N 1 LCD Bezel 60.AZA02.002 7 LCD Cover 60.AZ802.004 2 LCD Panel 6M.AZA02.001 8 LCD Bracket_R 33.AZ802.004 3 LCD Cable 50.AZ802.004 9 Antenna_R 50.AZ802.005 4 LCD Bracket_L 33.AZ802.004 10 MIC Cable 23.AZ802.002 5 Antenna_L 50.AZ802.006 11 Inverter 19.AZ802.001 6 Camera Board 57.AZA02.
Aspire 5737Z Series FRU List Category Description Acer P/N Adapter ADAPTER 65W 3PIN DFJ DELTA AP.06501.022 ADAPTER 65W 3PIN AC-OK065B13 LFFLICKER HIPRO AP.0650A.011 ADAPTER 65W 3PIN BFJG OBL DELTA AP.06501.023 BATTERY LI-ION 6CELLS 4.4MAH SM-SIMPLO BT.00607.034 BATTERY LI-ION 6CELLS 4.4MAH SANYO BT.00603.041 BATTERY LI-ION 6CELLS 4.4MAH SONY BT.00604.024 BATTERY LI-ION 6CELLS 4.4MAH PANASONIC BT.00605.020 FINGER PRINT BOARD 55.AZA02.001 SWITCH BOARD 55.AZ802.001 USB BOARD 55.AZ802.
Category Description Acer P/N POWER CORD US 3 PIN 27.TAVV5.001 POWER CORD EU 3 PIN 27.TAVV5.002 POWER CORD AUS 3 PIN 27.TAVV5.003 POWER CORD UK 3 PIN 27.TAVV5.004 POWER CORD CHINA 3 PIN 27.TAVV5.005 POWER CORD SWISS 3 PIN 27.TAVV5.006 POWER CORD ITALIAN 3 PIN 27.TAVV5.007 POWER CORD DENMARK 3 PIN 27.TAVV5.008 POWER CORD JP 3 PIN 27.TAVV5.009 POWER CORD SOUTH AFRICA 3 PIN 27.TAVV5.010 POWER CORD KOERA 3 PIN 27.TAVV5.011 POWER CORD ISRAEL 3 PIN 27.TAVV5.
Category Description Acer P/N CPU/Processor CPU INTEL CELERON CM585 2.16G LF80537NF0481M SLB6L M0 KC.N0001.585 CPU INTEL CELERON CM575 2G LF80537NF0411M SLB6M M0 KC.N0001.575 CPU INTEL PMDT3400 2.16G LF80537GF0481M SLB3P M0 KC.34001.DTP CPU INTEL CELERON CMT1700 1.83G LF80537NF0341MN SLB6H M0 KC.17001.CMT CPU INTEL CELERON CMT1600 1.66G LF80537NF0281MN SLB6J M0 KC.16001.CMT CPU INTEL PMDT3200 2.0G LF80537GF0411M SLAVG M0 KC.32001.DTP CPU INTEL T6400 2G AW80577GG0412MA SLGJ4 R0 KC.64001.
Category Description Acer P/N HDD HDD SATA 160G 5400RPM TOSHIBA MK1652GSX KH.16004.003 HDD SATA 160G 5400RPM WD WD1200BEVT-22ZCT0 KH.12008.020 HDD SATA 160G 5400RPM HGST HTS543216L9A300 KH.16007.019 HDD SATA 250G 5400RPM SEAGATE ST9250827AS KH.25001.011 HDD SATA 250G 5400RPM HGST HTS543225L9A300 KH.25007.013 HDD SATA 250G 5400RPM WD WD2500BEVT-22ZCT0 KH.25008.021 HDD SATA 320G 5400RPM TOSHIBA MK3252GSX KH.32004.001 HDD SATA 320G 5400RPM WD WD3200BEVT-22ZCT0 KH.32008.013 HDD BRACKET 33.
Category Description Acer P/N Keyboard (cont.) KEYBOARD ARABIC/FRENCH KB.I1700.037 KEYBOARD SCANDINAVIAN KB.I1700.038 KEYBOARD CZ-SLOVAK KB.I1700.041 KEYBOARD JAPANESE KB.I1700.040 ASSY LCD MODULE 15.6 IN. WXGA GLARE CCD W/ ANTENNA 6M.AZA02.001 LCD PANEL G 15.6" WXGA HD B156XW01-V0 0A LF AUO LK.15605.001 LCD LCD PANEL G 15.6" WXGA HD B156XW01 V0 1A LF AUO 152 LCD PANEL G 15.6" WXGA HD LTN156AT01-A01 LF SAMSUNG LK.15606.001 LCD COVER-IMR 60.AZ802.004 LCD BEZEL FOR W/ CCD 60.AZA02.
Category Chapter 6 Description Acer P/N ASSY LCD MODULE 15.6 IN. WXGA GLARE W/ ANTENNA 6M.AZ802.003 LCD PANEL G 15.6" WXGA HD B156XW01-V0 0A LF AUO LK.15605.001 LCD PANEL G 15.6" WXGA HD B156XW01 V0 1A LF AUO TBD LCD PANEL G 15.6" WXGA HD LTN156AT01-A01 LF SAMSUNG LK.15606.001 LCD COVER-IMR 60.AZ802.004 LCD BEZEL FOR W/O CCD 60.AZ802.005 LCD BRACKET SET R&L FOR LCD 33.AZ802.004 INVERTER 19.AZ802.001 LCD CABLE FOR LCD W/O CCD FUNCTION 50.AZ802.008 ANTENNA R-MAIN/MINO(3X3) 50.AZ802.
Category 154 Description Acer P/N LCD BEZEL FOR W/ CCD 60.AZA02.002 LCD BRACKET SET R&L FOR LED 33.AZ802.005 LCD CABLE FOR LED W/CCD FUNCTION 50.AZ802.007 ANTENNA R-MAIN/MINO(3X3) 50.AZ802.005 ANTENNA R-MAIN(1X2) 50.AZ802.009 ANTENNA L-AUX 50.AZ802.006 CAMERA 0.3M 57.AZA02.001 SCREW RUBBER 47.AZ802.001 ASSY LED MODULE 15.6 IN. WXGA GLARE W/ ANTENNA 6M.AZ802.004 LED PANEL 15.6" WXGA HD B156XW02 AUO LK.15605.003 LED PANEL 15.6" WXGA HD LP156WH2-TLE1 LF LPL LK.15608.002 LED PANEL 15.
Category Description Acer P/N ANTENNA R-MAIN/MINO(3X3) 50.AZ802.005 ANTENNA R-MAIN(1X2) 50.AZ802.009 ANTENNA L-AUX 50.AZ802.006 SCREW RUBBER 47.AZ802.001 MAINBOARD ASPIRE 5737Z NVIDIA MCP79 ACER LOGO W/O 1394 V1.0 LF MB.AZ702.001 RAM 1G DDRIII 1066 M471B2874DZ1-CF8 SAMSUNG KN.1GB0B.018 RAM 1G DDRIII 1066 HMT112S6AFP6C-G7N0 HYNIX KN.1GB0G.019 RAM 1G DDRIII 1066 EBJ11UE6BAU0-AE-E ELPIDA KN.1GB09.009 Mainboard Memory RAM 2G DDRIII 1066 M471B5673DZ1-CF8 SAMSUNG KN.2GB0B.
Category Description Acer P/N MIC 23.AZ802.002 MISCELLANEOUS NAME PLATE-AS5737 40.AZ802.001 MISCELLANEOUS LENS RUBBER 47.AZ802.003 Miscellaneous Screw List Category Description Acer P/N Screw 156 SCREW M3.0 D 3L K 5.0 D ZK NL 86.AZ802.001 SCREW M1.98 D 3.0L K4.6 D 0.8T ZK NL 86.AZ802.002 SCREW M2.48 D 6.0L K5.5 D 0.8T ZK NL 86.AZ802.003 SCREW M2.46 D 3.0L K5.5 D 0.8T ZK NL 86.AZ802.006 SCREW M2.45 D 8.0L K5 5D 0.8T ZK NL 86.AZ802.
Chapter 6 157
Appendix A Model Definition and Configuration Aspire 5737Z Series Model RO Country Acer P/N Description CPU AS5737Z644G32Mn EMEA Spain LX.AZ70X.062 AS5737Z-644G32Mn VHP32ATES1 MC UMACE 2*2G/320/6L/5R/ CB_bgn_0.3D_HG_ES22 C2DT6400 AS5737Z344G25Mn EMEA Switzerland LX.AZ70X.061 AS5737Z-344G25Mn VHP32ATCH1 MC UMACE 2*2G/250/6L/5R/ CB_bgn_0.3D_HG_IT42 PMDT3400 AS5737Z344G32Mn EMEA Switzerland LX.AZ70X.060 AS5737Z-344G32Mn VHP32ATCH1 MC UMACE 2*2G/320/6L/5R/ CB_bgn_0.
Model RO Country Acer P/N Description CPU AS5737Z343G25Mn EMEA Belgium LX.AZ70X.053 AS5737Z-343G25Mn VHP32ATBE1 MC UMACE 2G+1G/250/6L/5R/ CB_bgn_0.3D_HG_NL13 PMDT3400 AS5737Z343G25Mn EMEA Germany LX.AZ70X.054 AS5737Z-343G25Mn VHP32ATDE1 MC UMACE 2G+1G/250/6L/5R/ CB_bgn_0.3D_HG_DE13 PMDT3400 AS5737Z343G25Mn EMEA Eastern Europe LX.AZ70X.044 AS5737Z-343G25Mn VHP32ATEU5 MC UMACE 2G+1G/250/6L/5R/ CB_bgn_0.3D_HG_PL12 PMDT3400 AS5737Z343G25Mn EMEA Eastern Europe LX.AZ70X.
Model RO Country Acer P/N Description CPU AS5737Z343G25Mn EMEA Spain LX.AZ70X.034 AS5737Z-343G25Mn VHP32ATES1 MC UMACE 2G+1G/250/6L/5R/ CB_bgn_0.3D_HG_ES22 PMDT3400 AS5737Z343G25Mn EMEA Greece LX.AZ70X.036 AS5737Z-343G25Mn VHP32ATGR1 MC UMACE 2G+1G/250/6L/5R/ CB_bgn_0.3D_HG_EL22 PMDT3400 AS5737Z343G25Mn EMEA Italy LX.AZ70X.032 AS5737Z-343G25Mn VHP32ATIT1 MC UMACE 2G+1G/250/6L/5R/ CB_bgn_0.3D_HG_IT12 PMDT3400 AS5737Z343G25Mn EMEA Turkey LX.AZ70X.
Model RO Country Acer P/N Description CPU AS5737Z343G25Mn EMEA Switzerland LX.AZ70X.023 AS5737Z-343G25Mn VHP32ATCH1 MC UMACE 2G+1G/250/6L/5R/ CB_bgn_0.3D_HG_IT42 PMDT3400 AS5737Z343G25Mn EMEA Middle East LX.AZ70X.025 AS5737Z-343G25Mn EM VHP32ATME6 MC UMACE 2G+1G/250/6L/5R/ CB_bgn_0.3D_HG_EN15 PMDT3400 AS5737Z343G25Mn EMEA Middle East LX.AZ70X.028 AS5737Z-343G25Mn EM VHP32ATME4 MC UMACE 2G+1G/250/6L/5R/ CB_bgn_0.3D_HG_EN11 PMDT3400 AS5737Z343G25Mn EMEA Middle East LX.AZ70X.
Model RO Country Acer P/N Description CPU AS5737Z343G32Mn PA USA LX.AZ70X.008 AS5737Z-343G32Mn VHP32ATUS1 MC UMACE 2G+1G/320/6L/5R/ CB_bgn_0.3D_EN34 PMDT3400 AS5737Z343G32Mn PA USA LX.AZ70X.009 AS5737Z-343G32Mn VHP32ATUS1 MC UMACE 2G+1G/320/6L/5R/ CB_bgn_0.3D_EN35 PMDT3400 AS5737Z343G32Mn PA USA LX.AZ70X.010 AS5737Z-343G32Mn VHP32ATUS1 MC UMACE 2G+1G/320/6L/5R/ CB_bgn_0.3D_EN33 PMDT3400 AS5737Z343G32Mn PA ACLAPortuguese LX.AZ70X.
Model RO Country Acer P/N Description CPU AS5737Z342G25Mn CHINA China LX.AZA0Y.001 AS5737Z-342G25Mn VHB32ATCN1 MC UMACEF 1*2G/250/6L/5R/ CB_bgn_FP_0.3D_HG_SC11 PMDT3400 AS5737Z344G32Mn WW WW S2.AZA0C.001 AS5737Z-344G32Mn LINPUSAWW1 UMACEF 2*2G/320/BT/6L/5R/ CB_bgn_FP_1.0D_EN11 PMDT3400 AS5737Z343G32Mn PA Canada LX.AZ80X.017 AS5737Z-343G32Mn VHP32ATCA2 MC UMAE 2G+1G/320/6L/5R/ CB_bgn_FR32 PMDT3400 AS5737Z343G32Mn PA Canada LX.AZ80X.
Model RO Country Acer P/N Description CPU AS5737Z343G32Mn PA ACLAPortuguese LX.AZ80X.005 AS5737Z-343G32Mn VHP32ATXC2 MC UMAE 2G+1G/320/6L/5R/ CB_bgn_XC22 PMDT3400 AS5737Z343G32Mn PA ACLASpanish LX.AZ80X.006 AS5737Z-343G32Mn EM VHP32ATEA1 MC UMAE 2G+1G/320/6L/5R/ CB_bgn_ES22 PMDT3400 AS5737Z343G32Mn PA ACLASpanish LX.AZ80X.003 AS5737Z-343G32Mn VHP32ATEA3 MC UMAE 2G+1G/320/6L/5R/ CB_bgn_ES21 PMDT3400 AS5737Z343G32Mn PA ACLASpanish LX.AZ80X.
Model LCD Memory 1 Memory 2 HDD 1(GB) ODD AS5737Z343G25Mn N15.6WXGAG SO2GBIII10 SO1GBIII10 N250GB5.4KS NSM8XS AS5737Z343G25Mn N15.6WXGAG SO2GBIII10 SO1GBIII10 N250GB5.4KS NSM8XS AS5737Z343G25Mn N15.6WXGAG SO2GBIII10 SO1GBIII10 N250GB5.4KS NSM8XS AS5737Z343G25Mn N15.6WXGAG SO2GBIII10 SO1GBIII10 N250GB5.4KS NSM8XS AS5737Z343G25Mn N15.6WXGAG SO2GBIII10 SO1GBIII10 N250GB5.4KS NSM8XS AS5737Z343G25Mn N15.6WXGAG SO2GBIII10 SO1GBIII10 N250GB5.
Model LCD Memory 1 Memory 2 HDD 1(GB) ODD AS5737Z343G25Mn N15.6WXGAG SO2GBIII10 SO1GBIII10 N250GB5.4KS NSM8XS AS5737Z343G25Mn N15.6WXGAG SO2GBIII10 SO1GBIII10 N250GB5.4KS NSM8XS AS5737Z343G25Mn N15.6WXGAG SO2GBIII10 SO1GBIII10 N250GB5.4KS NSM8XS AS5737Z343G25Mn N15.6WXGAG SO2GBIII10 SO1GBIII10 N250GB5.4KS NSM8XS AS5737Z322G25Mn N15.6WXGAG SO2GBIII10 N N250GB5.4KS NSM8XS AS5737Z344G32Mn N15.6WXGAG SO2GBIII10 SO2GBIII10 N320GB5.4KS NSM8XS AS5737Z343G32Mn N15.
Model LCD Memory 1 Memory 2 HDD 1(GB) ODD AS5737Z344G32Mn N15.6WXGAG SO2GBIII10 SO2GBIII10 N320GB5.4KS NSM8XS AS5737Z343G32Mn N15.6WXGAG SO2GBIII10 SO1GBIII10 N320GB5.4KS NSM8XS AS5737Z343G32Mn N15.6WXGAG SO2GBIII10 SO1GBIII10 N320GB5.4KS NSM8XS AS5737Z343G32Mn N15.6WXGAG SO2GBIII10 SO1GBIII10 N320GB5.4KS NSM8XS AS5737Z343G32Mn N15.6WXGAG SO2GBIII10 SO1GBIII10 N320GB5.4KS NSM8XS AS5737Z343G32Mn N15.6WXGAG SO2GBIII10 SO1GBIII10 N320GB5.
Model Card Reader Wireless LAN Wireless LAN1 Bluetooth Finger Print AS5737Z343G25Mn 5 in 1-Build in 3rd WiFi 1x2 BGN 3rd WiFi 1x2 BGN N N AS5737Z343G25Mn 5 in 1-Build in 3rd WiFi 1x2 BGN 3rd WiFi 1x2 BGN N N AS5737Z343G25Mn 5 in 1-Build in 3rd WiFi 1x2 BGN 3rd WiFi 1x2 BGN N N AS5737Z343G25Mi 5 in 1-Build in 3rd WiFi 1x2 BGN 3rd WiFi BG N N AS5737Z343G25Mn 5 in 1-Build in 3rd WiFi 1x2 BGN 3rd WiFi 1x2 BGN N N AS5737Z343G25Mn 5 in 1-Build in 3rd WiFi 1x2 BGN 3rd WiFi 1x
Model Card Reader Wireless LAN Wireless LAN1 Bluetooth Finger Print AS5737Z343G25Mn 5 in 1-Build in 3rd WiFi 1x2 BGN 3rd WiFi 1x2 BGN N N AS5737Z343G25Mn 5 in 1-Build in 3rd WiFi 1x2 BGN 3rd WiFi 1x2 BGN N N AS5737Z343G25Mn 5 in 1-Build in 3rd WiFi 1x2 BGN 3rd WiFi 1x2 BGN N N AS5737Z343G25Mi 5 in 1-Build in 3rd WiFi 1x2 BGN 3rd WiFi BG N N AS5737Z343G25Mn 5 in 1-Build in 3rd WiFi 1x2 BGN 3rd WiFi 1x2 BGN N N AS5737Z343G25Mn 5 in 1-Build in 3rd WiFi 1x2 BGN 3rd WiFi 1x
Model Card Reader Wireless LAN Wireless LAN1 Bluetooth Finger Print AS5737Z343G32Mn 5 in 1-Build in 3rd WiFi 1x2 BGN 3rd WiFi 1x2 BGN N N AS5737Z343G32Mn 5 in 1-Build in 3rd WiFi 1x2 BGN 3rd WiFi 1x2 BGN N N AS5737Z343G32Mn 5 in 1-Build in 3rd WiFi 1x2 BGN 3rd WiFi 1x2 BGN N N AS5737Z343G32Mn 5 in 1-Build in 3rd WiFi 1x2 BGN 3rd WiFi 1x2 BGN N N AS5737Z342G25Mn 5 in 1-Build in 3rd WiFi 1x2 BGN 3rd WiFi 1x2 BGN BT 2.
Appendix B Test Compatible Components This computer’s compatibility is tested and verified by Acer’s internal testing department. All of its system functions are tested under Windows® XP Home, Windows® XP Pro environment. Refer to the following lists for components, adapter cards, and peripherals which have passed these tests. Regarding configuration, combination and test procedures, please refer to the Aspire 5737Z Series Compatibility Test Report released by the Acer Mobile System Testing Department.
Microsoft® Windows® Vista Environment Test Vendor Type Description Adapter DELTA 65W Adapter DELTA 65W 19V 1.7x5.5x11 Yellow SADP-65KB DFJ LED LF DELTA 65W Adapter DELTA 65W 19V 1.7x5.5x11 Yellow SADP-65KB DFJ LED LF DELTA 65W Adapter DELTA 65W 19V 1.7x5.5x11 Yellow SADP-65KB DFJ LED LF Realtek ALC888S ALC888S Realtek ALC888S ALC888S Realtek ALC888S ALC888S SANYO 6CELL2.2 Battery SANYO AS-2007A Li-Ion 3S2P SANYO 6 cell 4400mAh Main COMMON Normal Type SANYO 6CELL2.
Vendor Type Description HDD WD N160GB5.4KS HDD WD 2.5" 5400rpm 160GB WD1600BEVT-22ZCTO ML160 SATA LF F/W:11.01A11 HGST N250GB5.4KS HDD HGST 2.5" 5400rpm 250GB HTS543225L9A300 Falcon-B SATA LF F/W:C40C HGST N320GB5.4KS HDD HGST 2.5" 5400rpm 320GB HTS543232L9A300 Falcon-B SATA LF F/W:C40C WD N160GB5.4KS HDD WD 2.5" 5400rpm 160GB WD1600BEVT-22ZCTO ML160 SATA LF F/W:11.01A11 HGST N250GB5.4KS HDD HGST 2.5" 5400rpm 250GB HTS543225L9A300 Falcon-B SATA LF F/W:C40C HGST N320GB5.4KS HDD HGST 2.
Vendor Type Description ODD HLDS NSM8XS ODD HLDS Super-Multi DRIVE 12.7mm Tray DL 8X GT10N LF W/O bezel SATA HLDS NSM8XS ODD HLDS Super-Multi DRIVE 12.7mm Tray DL 8X GT10N LF W/O bezel SATA HLDS NSM8XS ODD HLDS Super-Multi DRIVE 12.
Appendix C Online Support Information This section describes online technical support services available to help you repair your Acer Systems. If you are a distributor, dealer, ASP or TPM, please refer your technical queries to your local Acer branch office. Acer Branch Offices and Regional Business Units may access our website. However some information sources will require a user i.d. and password. These can be obtained directly from Acer CSD Taiwan.
176 Appendix C
Index A EasyTouch Failure AFLASH Utility Antennas Euro 32 15 External Module Disassembly 90 43 Flowchart B F Battery Pack 44 Features 1 BIOS password control ROM size 18 ROM type 18 vendor 18 Version 18 32 FPC Cable 88 Flash Utility 18 BIOS Supports protocol FRU (Field Replaceable Unit) List 18 50 HDTV Switch Failure 132 Hard Disk Drive Module 23–32 Advanced 26 Boot 30 Exit 31 Navigating 23 Onboard Device Configuration 28 Save and Exit 31 Security 27 System Security 31 Hibernation mode
TouchPad lower cover 46 hotkey M 14 70 TouchPad Failure 124 TouchPad Bracket Main Unit Disassembly Flowchart Mainboard 55 Troubleshooting 76 Built-in KB Failure 123 EasyTouch Buttons 132 HDTV Switch 132 Internal Microphone 126 Internal Speakers 124 LCD Failure 123 Modem 131 No Display 121 ODD 128 Other Failures 133 Power On 120 Thermal Unit 132 TouchPad 124 WLAN 131 media access 6, 10 Memory Check 120 Model Definition 158 Modem Failure 131 on indicator N 121 No Display Issue Notebook Manager