Aspire 6935G Series Service Guide Service guide files and updates are available on the ACER/CSD web; for more information, please refer to http://csd.acer.com.
Revision History Please refer to the table below for the updates made on Aspire 6935G service guide.
Copyright Copyright © 2008 by Acer Incorporated. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without the prior written permission of Acer Incorporated. Disclaimer The information in this guide is subject to change without notice.
Conventions The following conventions are used in this manual: IV SCREEN MESSAGES Denotes actual messages that appear on screen. NOTE Gives bits and pieces of additional information related to the current topic. WARNING Alerts you to any damage that might result from doing or not doing specific actions. CAUTION Gives precautionary measures to avoid possible hardware or software problems. IMPORTANT Reminds you to do specific actions relevant to the accomplishment of procedures.
Preface Before using this information and the product it supports, please read the following general information. 1. This Service Guide provides you with all technical information relating to the BASIC CONFIGURATION decided for Acer's "global" product offering. To better fit local market requirements and enhance product competitiveness, your regional office MAY have decided to extend the functionality of a machine (e.g. add-on card, modem, or extra memory capability).
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Table of Contents System Specifications 1 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 System Block Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 Board Layort . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5 Top View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Table of Contents Troubleshooting 69 System Check Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .70 External Diskette Drive Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .70 External CD-ROM Drive Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .70 Keyboard or Auxiliary Input Device Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . .70 Memory check . . . . . . . . . . . . . . . .
Chapter 1 System Specifications Features Below is a brief summary of the computer’s many feature: Operating system Windows Vista™ NOTE: Windowsl® VistaTM Capable PCs come with Windows® XP installed, and can be upgraded to Windows® VistaTM. For more information on Windows® VistaTM and how to upgrade, go to: Microsoft.
Storage subsystem 2.
Environment Temperature: z operating: 5°C to 35°C z Non-operating: -20°C to 65°C Humidity (non-condensing): z operating: 20%~80% NOTE: Non-operating: 20%~80% Chapter 1 3
System Block Diagram 4 Chapter 1
Board Layort Top View Aspire6935 M/B layout and connector location TOP view Chapter 1 No.
Bottom view Bottom view 6 No.
Your Acer Notebook tour After knowing your computer features, let us show you around your new Aspire computer.
No. 8 Icon Item Description 1 Acer Crystal Eye Web camera for video communication. 2 Acer PureZone Two internal stereo microphones for sound recording. 3 Display screen Also called Liquid-Crystal Display (LCD), displays computer output. 4 Status indicators Light-Emitting Diodes (LEDs) that light up to show the status of the computer's functions and components. 5 Power button Turns the computer on and off.
Closed Front View No. Icon Item Description 1 CIR receiver Receives signals from a remote control. 2 6-in-1 card reader Accepts Secure Digital (SD), MultiMediaCard (MMC), MultiMediaCard Plus (MMCplus), Memory Stick (MS), Memory Stick Pro (MS PRO), xD-Picture Card. Left View No. Chapter 1 Icon Item Description 1 DC-in jack Connects to an AC adapter. 2 Modem (RJ-11) port Connects to a phone line. 3 External display (VGA) port Connects to a display device (e.g.
Right View No. Icon Item Description 1 Optical drive Internal optical drive; accepts CDs or DVDs. 2 Optical disk access indicator Lights up when the optical drive is active. 3 Optical drive eject button Ejects the optical disk from the drive. 4 Emergency eject hole Ejects the optical drive tray when the computer is turned off. 5 3 USB 2.0 ports Connect to USB 2.0 devices (e.g., USB mouse, USB camera).
Base View No. Chapter 1 Icon Item Description 1 Memory compartment Houses the computer's main memory. 2 Hard disk bay Houses the computer's hard disk (secured with screws). 3 Ventilation slots and cooling fan Enable the computer to stay cool, even after prolonged use. Note: Do not cover or obstruct the opening of the fan. 4 Battery bay Houses the computer's battery pack. 5 Battery release latch Releases the battery for removal. 6 Battery lock Locks the battery in position.
Indicators The computer has several easy-to-read status indicators. The front panel indicators are visible even when the computer cover is closed up. No. Icon Item Description 1 HDD Indicates when the hard disk drive is active. 2 Num Lock Lights up when Num Lock is activated. 3 Caps Lock Lights up when Caps Lock is activated. 4 Power Indicates the computer’s power status. 5 Battery Indicates the computer’s battery status. NOTE: 1.
Easy-Launch Buttons Located beside the keyboard are application buttons. These buttons are called easy-launch buttons. They are: WLAN, Internet, email, Bluetooth and Acer Empowering Technology. The mail and Web browser buttons are pre-set to email and Internet programs, but can be reset by users. To set the Web browser, mail and programmable buttons, run the Acer Launch Manager. No. Chapter 1 Icon Item Description 1 Empowering Technology Lanuch Acer Empowering Technology.
Touchpad Basics The following teaches you how to use the touchpad: Move your finger across the touchpad (2) to move the cursor. Press the left (1) and right (4) buttons located beneath the touchpad to perform selection and execution functions. These two buttons are similar to the left and right buttons on a mouse. Tapping on the touchpad is the same as clicking the left button. Use the 4-way scroll (3) button to scroll up or down and move left or right a page.
Using the Keyboard The keyboard has full-sized keys and an embedded keypad, separate cursor keys, two Windows keys and twelve function keys. Lock Keys and embedded numeric keypad The keyboard has three lock keys which you can toggle on and off. Lock key Description Caps Lock When Caps Lock is on, all alphabetic characters typed are in uppercase. Num Lock + When Num Lock is on, the embedded keypad is in numeric mode.
Windows Keys The keyboard has two keys that perform Windows-specific functions. Key Windows key Description Pressed alone, this key has the same effect as clicking on the Windows Start button; it launches the Start menu.
Hot Keys The computer employs hotkeys or key combinations to access most of the computer’s controls like sreen brightness, volume output and the BIOS utility. To activate hotkeys, press and hold the key before pressing the other key in the hotkey combination. Hotkey Chapter 1 Icon Function Description + Hotkey help Displays help on hotkeys. + Acer eSettings Launches Acer eSettings in Acer Empowering Technology.
Special Key You can locate the Euro symbol and US dollar sign at the upper-center and/or bottom-right of your keyboard. To type: The Euro symbol 1. Open a text editor or word processor. 2. Either directly press the < > symbol at the bottom-right of the keyboard, or hold and then press the<5> symbol at the upper-center of the keyboard. NOTE: Some fonts and software do not support the Euro symbol. Please refer to www.microsoft.com/ typography/faq/faq12.htm for more information.
Acer Empowering Technology Acer’s innovative Empowering Technology makes it easy for you to access frequently used functions and manage your new Acer notebook. It features the following handy utilities: Acer eAudio Management allows you to easily control the enhanced sound effects of Dolby Home Theater on your system. Acer ePower Management optimizes battery usage via customizable power plans. Acer eDataSecurity Management protects data with passwords and encryption (for selected models).
Empowering Technology password You must set the Empowering Technology password to use the password protection feature of Acer eRecovery Management to protect your data. To set the Empowering Technology password: 1. Launch Acer eRecovery Management. 2. Click the Restore tab. 3. Click Password settings. The Empowering Technology Password Center dialog box pops up. 4. Click Create a new password. 5. In the Create a New Password dialog box, key in and confirm your password in the appropriate boxes.
Acer eAudio Management Acer eAudio Management allows you to easily control the enhanced sound effects of Dolby Home Theater on your system. Select Movie or Game mode to experience the awesome realism of 5.1-channel audio output from the speakers fitted to your system via Dolby Surround sound technology. Music mode lets you enjoy your favorite tunes, in vivid detail. To choose your playback device, click the icon on the upper right side of the Acer eAudio Management window.
Acer ePower Management Acer ePower Management features a straightforward user interface for configuring your power management options. To access this utility, select Acer ePower Management from the Empowering Technology toolbar, run the program from the Acer Empowering Technology program group in Start menu, or right-click the Windows power icon in the system tray and select Acer ePower Management. AC Mode (Adapter mode) The default setting is “Maximum Performance.
Battery status For real-time battery life estimates based on current usage, referto the panel on the lower left-hand side of the window. For additional options, click “Settings” to: Set alarms. Re-load factory defaults. Select what actions will be taken when the cover is closed or the power button is pressed. View information about Acer ePower Management.
Acer eDataSecurity Management (for selected models) Acer eDataSecurity Management is an encryption utility that protects your files from being accessed by unauthorized persons. It is conveniently integrated with Windows Explorer as a shell extension for quick data encryption/decryption and also supports on-the-fly file encryption for Lotus Notes and Microsoft Outlook. On first use, the Acer eDataSecurity Management setup wizard will prompt you to create the Master Password.
Chapter 1 25
Acer eRecovery Management Acer eRecovery Management is a versatile backup utility. It allows you to create full or incremental backups, burn the factory default image to optical disc, and restore from previously created backups or reinstall applications and drivers. By default, user-created backups are stored to the D:\ drive.
Chapter 1 27
Acer eSettings Management Acer eSettings Management allows you to inspect hardware specifications, set BIOS passwords and modify boot options. Acer eSettings Management also: 28 Provides a simple graphical user interface for navigation. Prints and saves hardware specifications. Lets you set an asset tag for your system.
Windows Mobility Center The Windows Mobility Center collects key mobile-related system settings in one easy-to-find place, so you can quickly configure your Acer system to fit the situation as you change locations, networks or activities. Settings include display brightness, volume, power plan, wireless networking on/off, external display settings, synchronization status and presentation settings.
Using the System Utilities NOTE: The system utilities work under Microsoft Windows XP only. Acer GridVista (dual-display compatible) NOTE: This feature is only available on certain models. To enable the dual monitor feature of the notebook, first ensure that the second monitor is connected, then select Start, Control Panel, Display and click on Settings. Select the secondary monitor (2) icon in the display box and then click the check box Extend my windows desktop onto this monitor.
Acer GridVista is a handy utility that offers four pre-defined display settings so you can view multiple windows on the same screen. To access this function, please go to Start>All Programs and click on Acer GridVista. You may choose any one of the four display settings indicated below: Double (verticle), Triple (primary at left), Triple (primary at right), or Quad Acer Gridvista is dual-display compatible, allowing two displays to be partitioned indepently.
Launch Manager Launch Manager allows you to set the four easy-launch buttons located above the keyboard. You can access the Launch Manager by clicking on Start > All Programs > Launch Manager to start the application.
Hardware Specification and Configurations Processor Item Specification CPU type Intel® Centrino® Duo mobile processor P7450/P8600/ P8700/T6400/T6600/T9550 (Intel Penryn CPU) Note: you can also refer to AVLC for more details. Clock Speeds 2.0GHz-2.66GHz Front Side Bus 800MHz (for T6400/T6600)-1033MHz (for T9550/P7450/ P8600/P8700/P9500) Core logic Intel 975PM/975GM + ICH8M CPU package uFCPGA, Socket P CPU core voltage 0.944~1.
Item Specification DIMM socket number 2 sockets Supports memory size per socket 2GB Supports maximum memory size 4GB Supports DIMM type DDR3 Synchronous DRAM Supports DIMM Speed 1066 MHz Supports DIMM voltage 1.8V and 0.
Hard Disk Drive Interface Specification Specification Specification Vendor & Model Name Item • HGST HTS541680J9SA00 • WD WD800BEVS22RST0 • Seagate ST9120822AS • Toshiba MK1237GSX • HGST HTS541612J9SA00 • WD WD1200BEVS22RST0 • TOSHIBA MK1637GSX • Seagate ST9120822AS • HGST HTS541616J9SA00 • WD WD1600BEVS22RST0 Capacity (MB) 80000 Bytes per sector 512 Data heads 2 4 for Toshiba and HGST 4 Drive Format Disks 1 Spindle speed (RPM) 5400 RPM Performance Specifications Buffer size 8M Interfac
Item Specification Support disc formats 1. Reads data in each CD-ROM, CD-ROM XA, CD-1, Video CD, CD-Extra and CD-Plus 2. Reads data in super Audio CD (SACD) Hybrid type 3. Reads standard CD-DA 4. Reads and writes CD-R discs 5. Reads and writes CD-RW andHSRW discs 6. Reads and writes US & US+RW 7. Reads data in each DVD-ROM and DVD-Dual 8. Reads and writes in each DVD-R (Ver. 2.0 for general), DVD-RW and DVD+R/RW (Ver1.1) 9.Reads and writes DVD+-R Dual 10.
USB Port Item Specification Chipset Built-in ICH8M USB Compliancy Level 2 OHCI USB 1.1 and USB 2.
Keyboard Item Specification Keyboard controller ITE 8512E Total number of keypads 88-/89-key Windows logo key Yes Internal & external keyboard work simultaneously Plug USB keyboard to the USB port directly: Yes Battery Item Specification Vendor & Model Name BATTERY PACK SANYO LI-ION 8 CELL2.4, 4800MAH BATTRY PACK SONY LIION 8CELL2.
Item Specification Viewing Angle (degree) Horizontal: Right/Left 65/65 Vertial: Upper/Lower 50/50 Temperature Range(°C) Operating 0 to +50 Storage (shipping) -20 to +60 LCD Inverter Item Specification Vendor & model name TDK Brightness conditions N/A Input voltage (V) 9~20V Input current (mA) 360mA (max) Output voltage (V, rms) 710V (1800V for kick off) Output current (mA, rms) 6.
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Chapter 2 System Utilities BIOS Setup Utility The BIOS Setup Utility is a hardware configuration program built into your computer’s BIOS (Basic Input/ Output System). Your computer is already properly configured and optimized, and you do not need to run this utility. However, if you encounter configuration problems, you may need to run Setup. Please also refer to Chapter 4 Troubleshooting when problem arises.
Invoking BIOS Setup The setup function can only be invoked by pressing F2 when Press to enter Setup message is prompted on the bottom of screen during POST. The setup uses a menu driven interface to allow the user to configure their system. The features are divided into 6 parts as follows: Information Display the system informations. Main Allows the user to specify standard IBM PC AT system parameters. Advanced Provides advanced settings of the system.
Information NOTE: The system information is subject to different models. ParameterItem Description CPU Type This field shows the CPU type and speed of the system. IDE1 Model Name This field shows the model name of HDD installed on primary IDE master. IDE1 Serial Number This field displays the serial number of HDD installed on primary IDE master. IDE2I Model Name This field displays the mofel name of devices installed on secondary IDE master.
Main The Main screen displays a summary of your computer hardware information, and also includes basic setup parameters. It allows the user to specify standard IBM PC AT system parameters. InsydeH2O Setup Utility Information Main Advanced Rev. 3.
The table below describes the parameters in this screen. Settings in boldface are the default and suggested parameter settings. Parameter Description Format/Option System Time Sets the system time. The hours are displayed with 24-hour format. Format: HH:MM:SS (hour:minute:second) System Time System Date Sets the system date. Format MM/DD/YYYY (month/day/ year) System Date System Memory This field reports the memory size of the system. Memory size is fixed to 640MB.
Advanced The Advanced screen displays advanced settings in BIOS. The table below describes the parameters in this screen. Settings in boldface are the default and suggested parameter settings.
Security The Security screen contains parameters that help safeguard and protect your computer from unauthorized use. InsydeH2O Setup Utility Information. Main Advanced Rev. 3.0 Security Boot Exit Item specific Help Supervisor Password Is Clear User Password Is Clear Supervisor Password controls HDD Password Clear access to the whole setup utility. It can be used to boot Set Supervisor Password [Enter] up when Password on boot is Set User Password [Enter] enabled.
The table below describes the parameters in this screen. Settings in boldface are the default and suggested parameter settings. Parameter Description Format/Option User Password is Shows the setting of the user password. Clear or Set Supervisor Password is Shows the setting of the Supervisor password. Clear or Set Set User Password Press Enter to set the user password. When user password is set, this password protects the BIOS Setup Utility from unauthorized access.
Setting a Password Follow these steps as you set the user or the supervisor password: 1. Use the w andy keys to highlight the Set Supervisor Password parameter and press the e key. The Set Supervisor Password box appears: 2. Type a password in the “Enter New Password” field. The password length can not exceeds 8 alphanumeric characters (A-Z, a-z, 0-9, not case sensitive). Retype the password in the “Confirm New Password” field.
Changing a Password 1. Use the w and y keys to highlight the Set Supervisor Password parameter and press the e key. The Set Password box appears: 2. Type the current password in the Enter Current Password field and press e. 3. Type a password in the Enter New Password field. Retype the password in the Confirm New Password field. 4. Press e. After setting the password, the computer sets the User Password parameter to “Set”. 5. If desired, you can enable the Password on boot parameter. 6.
Boot This menu allows the user to decide the order of boot devices to load the operating system. Bootable devices includes the distette drive in module bay, the onboard hard disk drive and the CD-ROM in module bay. InsydeH2O Setup Utility Information Main Advanced Rev. 3.0 Security Boot Exit Item specific Help Boot priority order: Use <↑> or <↓> to select a device, then press to 1. IDE 0: ST960821A 2: IDE 1: MATSHITADVD move it up the List, or to move it down the list.
Exit The Exit screen contains parameters that help safeguard and protect your computer from unauthorized use. InsydeH2O Setup Utility Information Main Advanced Security Rev. 3.0 Boot Exit Item specific Help Exit Saving Changes Exit System Setup and save your Exit Discarding Changes Changes Load Setup Defaults Exit utility without saving Setup Discard changes Data Save changes Load default values for all SETUP item.
BIOS Flash Utility The BIOS flash memory update is required for the following conditions: New versions of system programs New features or options Restore a BIOS when it becomes corrupted Use the Phlash utility to update the system BIOS flash ROM. NOTE: If you do not have a crisis recovery diskette at hand, then you should create a Crisis Recovery Diskette before you use the Phlash utility. NOTE: Do not install memory-related drivers (XMS, EMS, DPMI) when you use the Phlash.
HDD unlock Utility This section provide you with removing HDD password method. Remove HDD Password: If you key in wrong HDD password for three time, “HDD password error code” would display on the screen. See the image below. If you need to solve HDD password locked problem, you can run unlock6.EXE 1. Key in “unlock6 error code 205” 2. Select “2” 3. Choose one HDD password Reboot system and key in “R6PI11X” or “MI8N4KK” to HDD user password.
Chapter 3 Machine Disassembly and Replacement This chapter contains step-by-step procedures on how to disassemble the notebook computer Aspire 6935G for maintenance and troubleshooting. To disassemble the computer, you need the following tools: Wrist grounding strap and conductive mat for preventing electrostatic discharge Small Philips screw driver hilips screwdriver Plastic flat head screw driver Tweezers NOTE: The screws for the different components vary in size.
General Information Before You Begin Before proceeding with the disassembly procedure, make sure that you do the following: 1. Turn off the power to the system and all peripherals. 2. Unplug the AC adapter and all power and signal cables from the system. 3. Remove the battery pack.
Disassembly Procedure Flowchard The flowchart on the succeeding page gives you a graphic representation on the entire disassembly sequence and instructs you on the components that need to be removed during servicing. For example, if you want to remove the system board, you must first remove the keyboard, then disassemble the inside assembly frame in that order.
LCM module disassembly flow chart 56 Chapter 3
Removing the Battery Pack 1. Release the battery. 2. Slide the battery latch then remove the battery. Removing the HDD/Memory Module/Wireless LAN Card/TV Tuner Card/System Fan/Thermal Modules/CPU Removing the HDD 1. 1. Remove the six screws fastening the CTO cover 2. 2. Detach the CTO cover from the notebook.. Removing the Wireless Cover & RAM Module 3. Remove one screw to release the Wireless cover 4. Remove the Wireless cover from the notebook.
5. Pop out the memory module from the DIMM socket then remove it (If the notebook has two memory modules, then repeat this step). Removing the Wireless LAN Card/TV Tunder Card and System Fan 6. Pull out the Wireless antenna. 7. Remove the two screws fastening the wireless LAN card.t. 8. Disconnect the main and auxiliary antennae from the wireless LAN card. 9. Then take out the wireless LAN card from the main unit. 10. Loose two screws from the TV card. 11. Remove the TV card from the machine. 12.
15. Unplug power cable from the machine. 16. Remove FAN cable from the machine. 17. Loose the FAN screw. 18. Take out the system fan from the main unit as shown. Removing the Thermal Modules and the CPU 19. Remove the two screws holding the finger heatsink. 20. Detach the finger heatsink from the main board. 21. Then take out the CPU heatsink from the main board. 22. Use a flat screwdriver to release the CPU lock (Turn counter clock-wise) then remove the CPU carefully. 23. Remove the Express dummy card.
24. Remove the card reader dummy. Removing the ODD and Dummy cards 25. Remove the screw fastening the optical disk drive module on the bottom. 26. Use a tool to push the optical disk drive module outwards and remove the ODD module Removing the Hinge cover 27. Remove two hinge cover screws. 28. Then detach the Hinge cover from both side.
Removing the BTCB screws 29. Loose 21 screws from BTCB. 30. Detach Switch cover. 31.
Disassembling the Main Unit 1. Turn over the keyboard as the image shows. 2. Disconnect the Keyboard FFC from the main board 3. Then remove the keyboard from the main unit. 4. Remove the 18 screws fastening the upper case and the lower case assembly as shown. 5. Disconnect the FFC from the main board. 6. Loose two screws from the TPCB. 7. Disconnect the LCM cable. 8. Pull out the Power cable. 9. Pull out the Wireless antenna. 10. Release four TPCB locker then remove the TCB from machine.
Disassembling the LED boards 11. Loose the LED boards four screws. 12. Remove two LED boards from the machine. 13. Loose four LCM hinge screws. 14. Then remove LCM module from the machine. Remove I/O baord and Main Board. 15. Loose the daughter board screw then remove the daughter board from the machine. 16. Disconnect four cables on the M/B as shown. 17. Loose the M/B screw, remove RJ11 connector from the BTCB. 18. Remove M/B from the BTCB.. 19. Disconnect LED/B cable and USB/B FFC.
20. Remove the USB board from BTCB. 21. Loose two Modem card screws. 22. Disconnect Modem card cable. 23. Remove Modem card from the M/B. Disassembly LCM module 1. Remove six LCM bezel mylar. 2. Loose 11 LCM bezel screws. 3. Remove LCM bezel. 4. Disconnect Inverter cable and Back LED board cable. 5. Disconnect CCD cable. 6. Loose four LCD scrws from the hinge.
7. Remove the LCD panel. 8. Remove the Inverter board. 9. Loose four LCD hinge screws, then remove two hinges from LCD panel.
Disassembling the External Modules Disassembling the HDD Module 1. Remove the four screws holding the HDD (hard disk drive) foil; two on each side. 2. Carefully take out the hard disk drive from the HDD foil. Disassembling the ODD Module 1. Remove the two screws holding the optical bracket. 2. Then remove the optical bracket from the optical disk drive.
Chapter 4 Troubleshooting Use the following procedure as a guide for computer problems. NOTE: The diagnostic tests are intended to test only Acer products. Non-Acer products, prototype cards, or modified options can give false errors and invalid system responses. 1. Obtain the failing symptoms in as much detail as possible. 2. Verify the symptoms by attempting to re-create the failure by running the diagnostic test or by repeating the same operation. 3.
System Check Procedures External Diskette Drive Check Do the following to isolate the problem to a controller, driver, or diskette. A write-enabled, diagnostic diskette is required. NOTE: Make sure that the diskette does not have more than one label attached to it. Multiple labels can cause damage to the drive or cause the drive to fail. Do the following to select the test device. 1. Boot from the diagnostics diskette and start the diagnostics program. 2.
Memory check Memory errors might stop system operations, show error messages on the screen, or hang the system. 1. Boot from the diagnostics diskette and start the doagmpstotics program (please refer to main board. 2. Go to the diagnostic memory in the test items. 3. Press F2 in the test items. 4. Follow the instructions in the message window. NOTE: Make sure that the DIMM is fully installed into the connector. A loose connection can cause an error.
Check the Battery Pack To check the battery pack, do the following: From Software: 1. Check out the Power Management in control Panel. 2. In Power Meter, confirm that if the parameters shown in the screen for Current Power Source and Total Battery Power Remaining are correct. 3. Repeat the steps 1 and 2, for both battery and adapter. 4. This helps you identify first the problem is on recharging or discharging. From Hardware: 1. Power off the computer. 2.
Power-On Self-Test (POST) Error Message The POST error message index lists the error message and their possible causes. The most likely cause is listed first. NOTE: Perform the FRU replacement or actions in the sequence shown in FRU/Action column, if the FRU replacement does not solve the problem, put the original part back in the computer. Do not replace a non-defective FRU. This index can also help you determine the next possible FRU to be replaced when servicing a computer.
Index of Error Messages Error Code List Error Codes Error Messages 006 Equipment Configuration Error causes: 1. CPU BIOS Update Code Mismatch. 2. IDE Primary Channel Master Drive Error. (THe causes will be shown before “Equipment Configuration Error”) 010 Memory Error at xxxx:xxxx:xxxxh (R:xxxxh, W:xxxxh). 070 Real Time Clock Error 071 CMOS Battery Bad 072 CMOS Checksum Error 110 System disabled Incorrect password is specified.
Error Messages FRU/Action in Sequence Real time clock error RTC battery Run BIOS Setup Utility to reconfigure system time, then reboot system. System board Previous boot incomplete - Default configuration used. Run “Load Default Settings” in BIOS Setup Utility. RTC battery System board Memory size found by POST differed from CMOS. Run “Load Default Settings” in BIOS Setup Utility.
No beep Error Messages 76 FRU/Action in Sequence No beep, power-on indicator turns on and LCD is blank. Power source (battery pack and power adapter). See “Power System Check” on page 71. Reconnect the LCD connector Hard disk drive LCD inverter ID LCD cable LCD Inverter LCD System board No beep, power-on indicator turns on and LCD is blank. But you can see POST on an external CRT.
Phoenix BIOS Beep Codes Code Beeps Verify Real Mode 03h Disable Non-Maskable Interrupt (NMI) 04h Get CPU type 06h Initialize system hardware 08h Initialize chipset with initial POST values 09h Set IN POST flag 0Ah Initialize CPU registers 0Bh Enable CPU cache 0Ch Initialize caches to initial POST values 0Eh Initialize I/O component 0Fh Initialize the local bus IDE 10h Initialize Power Management 11h Load alternate registers with initial POST values 12h Restore CPU control word du
Code Beeps 45h 46h POST device initialization 2-1-2-3 Check ROM copyright notice 48h Check video configuration against CMOS 49h Initialize PCI bus and devices 4Ah Initialize all video adapters in system 4Bh QuietBoot start (optional) 4Ch Shadow video BIOS ROM 4Eh Display BIOS copyright notice 50h Display CPU type and speed 51h Initialize EISA board 52h Test keyboard 54h Set key click if enabled 58h 59h 78 POST Routine Description 2-2-3-1 Test for unexpected interrupts Initialize
Code Beeps 8Fh Determine number of ATA drives (optional) 90h Initialize hard-disk controllers 91h Initialize local-bus hard-disk controllers 92h Jump to UserPatch2 93h Build MPTABLE for multi-processor boards 95h Install CD ROM for boot 96h Clear huge ES segment register 97h Fixup Multi Processor table 98h 1-2 Search for option ROMs. One long, two short beeps on checksum failure.
Code 80 Beeps POST Routine Description E1h Initialize the bridge E2h Initialize the CPU E3h Initialize the system timer E4h Initialize system I/O E5h Check force recovery boot E6h Checksum BIOS ROM E7h Go to BIOS E8h Set Huge Segment E9h Initialize Multi Processor EAh Initialize OEM special code EBh Initialize PIC and DMA ECh Initialize Memory type EDh Initialize Memory size EEh Shadow Boot Block EFh System memory test F0h Initialize interrupt vectors F1h Initialize Run
Index of Symptom-to-FRU Error Message LCD-Related Symptoms Symptom / Error Action in Sequence LCD backlight doesn't work LCD is too dark LCD brightness cannot be adjusted LCD contrast cannot be adjusted Enter BIOS Utility to execute “Load Setup Default Settings”, then reboot system.
Power-Related Symptoms Symptom / Error Action in Sequence Power shuts down during operation. Power source (battery pack and power adapter). See “Power System Check” on page 71. Battery pack Power adapter Hard drive & battery connection board System board The system doesn’t power-on. Power source (battery pack and power adapter). See “Power System Check” on page 71. Battery pack Power adapter Hard drive & battery connection board System board The system doesn’t power-off.
Power Management-Related Symptoms Symptom / Error Chapter 4 Action in Sequence The system will not enter hibernation. Keyboard (if control is from the keyboard) Hard disk drive System board The system doesn't enter hibernation mode and four short beeps every minute. Press Fn+o and see if the computer enters hibernation mode. Touchpad Keyboard Hard disk connection board Hard disk drive System board The system doesn’t enter standby mode after closing the LCD.
Peripheral-Related Symptoms Symptom / Error Action in Sequence System configuration does not match the installed devices. Enter BIOS Setup Utility to execute “Load Default Settings”, then reboot system. Reconnect hard disk/CD-ROM/diskette drives. External display does not work correctly. Press Fn+F5, LCD/CRT/Both display switching. System board USB does not work correctly. System board Print problems.
Intermittent Problems Intermittent system hang problems can be caused by a variety of reasons that have nothing to do with a hardware defect, such as: cosmic radiation, electrostatic discharge, or software errors. FRU replacement should be considered only when a recurring problem exists. When analyzing an intermittent problem, do the following: 1. Run the advanced diagnostic test for the system board in loop mode at least 10 times. 2. If no error is detected, do not replace any FRU. 3.
Undetermined Problems The diagnostic problems does not identify which adapter or device failed, which installed devices are incorrect, whether a short circuit is suspected, or whether the system is inoperative. Follow these procedures to isolate the failing FRU (do not isolate non-defective FRU). NOTE: Verify that all attached devices are supported by the computer. NOTE: Verify that the power supply being used at the time of the failure is operating correctly. (See “Power System Check” on page 71): 86 1.
Chapter 5 Jumper and Connector Locations Top View Aspire6935 M/B layout and connector location TOP view Chapter 5 No.
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Chapter 6 FRU (Field Replaceable Unit) List This chapter gives you the FRU (Field Replaceable Unit) listing in global configurations of Aspire 6935G. Refer to this chapter whenever ordering for parts to repair or for RMA (Return Merchandise Authorization). Please note that WHEN ORDERING FRU PARTS, you should check the most up-to-date information available on your regional web or channel. For whatever reasons a part number change is made, it will not be noted on the printed Service Guide.
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Aspire 6935G FRU List Accessory Category Part Name and Description Acer Part No. REMOTE CONTROLLER FOMOSA21 RC804V-B EU RT.22700.008 REMOTE CONTROLLER FOMOSA21 RC804V-B TC RT.22700.009 REMOTE CONTROLLER FOMOSA21 RC804V-B SC RT.22700.010 REMOTE CONTROLLER FOMOSA21 RC804V-B EN RT.22700.011 WISTRON ACER XPRESS CARD PHONE KIT REV 2.0 LC.VIP00.014 EXTERNAL ANTENNA SET 25.AAMVN.004 Part Name and Description Acer Part No. ADAPTER 65W 3PINS DELTA SADP-65KB DFA YELLOW 1.7X5.5X11 LF LEVEL4 AP.06501.
Battery Category Part Name and Description Acer Part No. BATTERY LI-ION 6CELL SANYO AS2007B 3S2P 4400MAH BT.00603.042 BATTERY LI-ION 6CELL SONY AS-2007B 3S2P 4400MAH BT.00604.025 BATTERY LI-ION 6CELL PANASONIC AS2007B 3S2P 4400MAH BT.00605.021 BATTERY LI-ION 6CELL SIMPLO AS2007B 3S2P 4400MAH BT.00607.016 BATTERY LI-ION 8CELL SANYO AS2007B 4S2P 4800MAH BT.00803.024 BATTERY LI-ION 8CELL SONY AS-2007B 4S2P 4800MAH BT.00804.020 BATTERY LI-ION 8CELL PANASONIC AS2007B 4S2P 4800MAH BT.00805.
Category Part Name and Description Acer Part No. POWER BUTTON BOARD 55.ATP0N.003 E-KEY BOARD 55.ATP0N.001 USB BOARD W/O TV CABLE 55.APQ0N.008 USB BOARD WITH TV CABLE 55.AP40N.001 I/O BOARD 55.APQ0N.007 VGA CARD nVidia NB8P-GS DDRII 512MB 400MHz 32*16 MXM II W/ HDCP (IEC VBIOS) 55.AKE0N.004 Yuan VGA Card nVidia NB9P-GS GDDRIII 512M 800MHz 32*32 MXM II w/ HDCP w/ MPS PowerIC w/DP support Ver. A3 VG.9PG0Y.
Category Part Name and Description Acer Part No. FLASH MODULE 2GB INTEL NVCPEMWR002G2 LF KF.2GB0N.002 FLASH MODULE 4GB INTEL NVCPEMWR004G2 LF KF.4GB0N.002 FINGER PRINT BOARD 55.APQ0N.001 TOUCHPAD SYNAPTICS TM-00372-012 56.APQ0N.001 MODEM BOARD MDC 1.5 FOXCONN T60M951.36 (AGERE 1.5_ 3.3V) AUSTRALIA APPROVED FX.22500.023 Part Name and Description Acer Part No. POWER CORD 3PIN USA 27.AAMVN.001 POWER CORD 3PIN EUR 27.AAMVN.002 Cable Category Chapter 6 POWER CORD 3PIN SOUTH AFRICA 27.AAMVN.
Category Part Name and Description Acer Part No. MODEM CABLE WITH RJ11 50.APQ0N.010 BLUETOOTH BOARD CABLE 50.APQ0N.009 FINGER PRINT BOARD CABLE 50.APQ0N.001 HOTKEY BOARD CABLE 50.APQ0N.002 POWER BUTTON BOARD CABLE 50.APQ0N.003 TOUCH BUTTON BOARD CABLE 50.APQ0N.004 MEDIA BOARD CABLE 50.APQ0N.005 E-KEY BOARD CABLE 50.APQ0N.006 USB BOARD CABLE 50.APQ0N.007 TOUCHPAD CABLE 50.APQ0N.008 Part Name and Description Acer Part No. Camra Category 112 CAMERA 0.3M SUYIN 57.APQ0N.001 CAMERA 0.
CASE/COVER/BRACKET ASSEMBLY Category Chapter 6 Part Name and Description Acer Part No. MINI DUMMY CARD 42.APQ0N.008 SD DUMMY CARD 42.APQ0N.009 BD COMBO BEZEL 42.APQ0N.005 SUPER-MULTI BEZEL 42.APQ0N.004 LCD COVER 16" 60.ATP0N.003 LCD BEZEL 16" 60.APQ0N.004 LCD BRACKET RIGHT 33.APQ0N.004 LCD BRACKET LEFT 33.APQ0N.005 UPPER CASE WITH FINGERPRINT HOLE 60.ATP0N.002 TOUCHPAD BRACKET 33.ASY0N.001 LOWER CASE WITH TV PORT 60.ATQ0N.001 LOWER CASE W/O TV PORT 60.ATP0N.001 MIDDLE COVER 42.
Category 114 Part Name and Description Acer Part No. UNILOAD COVER 42.ATP0N.002 MPCI COVER 42.APQ0N.003 OPTICAL BRACKET 33.AAMVN.002 KENSINGTON BRACKET 33.APQ0N.006 HINGE COVER ASSEMBLY LEFT 42.APQ0N.007 HINGE COVER ASSEMBLY RIGHT 42.APQ0N.006 VGA BRACKET TOP 33.APQ0N.003 VGA BRACKET BOTTOM 33.AKE0N.005 HALF MINI-CARD BRACKET 33.TQP0N.
CPU/PROCESSOR Category Part Name and Description Acer Part No. CPU INTEL CORE2DUAL P8400 PGA 2.26G 3M 1066 25W KC.84001.DPP CPU INTEL CORE2DUAL P8600 PGA 2.4G 1066 25W 3M KC.86001.DPP CPU INTEL CORE2DUAL P9500 PGA 2.53G 6M 1066 25W KC.95001.DPP CPU INTEL CORE2DUAL T9400 PGA 2.53G 6M 1066 35W KC.94001.DTP CPU INTEL CORE2DUAL T9600 PGA 2.8G 6M 1066 35W KC.96001.DTP CPU INTEL CORE2DUAL P7350 PGA 2.0G 3M 1066 25W KC.73501.DPP Part Name and Description Acer Part No. ODD SONY BD COMBO 12.
HEATSINK Category Part Name and Description Acer Part No. CPU HEATSINK FOR 965GM 60.APD0N.002 CPU HEATSINK FOR 965PM 60.APQ0N.003 CPU HEATSINK FINGER 33.APD0N.001 CPU HEATSINK FINGER 33.APQ0N.002 Part Name and Description Acer Part No. "LCD 16" "WXGA SAMSUNG LTN160AT01-A01 GLARE LF 220NIT 8MS 600:1 16:9" LK.16006.001 "LCD 16" "WXGA SAMSUNG LTN160AT01-A02 GLARE LF 220NIT 8MS" LK.16006.003 "LCD 16" "WUXGA SAMSUNG LTN160HT01-A02 GLARE LF 220NIT 8MS 600:1 60%, 16:9" LK.16006.
HDD/HARD DISK DRIVER Category Part Name and Description Acer Part No. HDD 120GB SATA 5400RPM SEAGATE ST9120817AS CORSAIR LF F/W:3.AAA KH.12001.032 HDD 120GB 5400RPM SATA TOSHIBA MK1252GSX LF F/W:LV010J KH.12004.008 HDD 120GB 5400RPM SATA HGST HTS543212L9A300 LF F/W:C40C KH.12007.016 HDD 120GB 5400RPM SATA WD WD1200BEVS-22UST0 ML125 LF F/ W:01.01A01 KH.12008.019 HDD 160GB 5400RPM SATA SEAGATE ST9160310AS CORSAIR LF F/W:30303 KH.16001.
KEYBOARD Category 118 Part Name and Description Acer Part No. KEYBOARD 15_16KB-FV1 88KS BLACK US INTERNATIONAL (GLOSSY) KB.INT00.261 KEYBOARD 15_16KB-FV1 89KS BLACK TURKISH (GLOSSY) KB.INT00.264 KEYBOARD 15_16KB-FV1 88KS BLACK THAILAND (GLOSSY) KB.INT00.265 KEYBOARD 15_16KB-FV1 89KS BLACK SWISS/G (GLOSSY) KB.INT00.266 KEYBOARD 15_16KB-FV1 89KS BLACK SWEDISH (GLOSSY) KB.INT00.267 KEYBOARD 15_16KB-FV1 89KS BLACK SPANISH (GLOSSY) KB.INT00.268 KEYBOARD 15_16KB-FV1 89KS BLACK SLOVAK (GLOSSY) KB.
Category Part Name and Description Acer Part No. KEYBOARD 15_16KB-FV1 88KS BLACK ARABIC/ENGLISH (GLOSSY) KB.INT00.293 KEYBOARD 15_16KB-FV1 89KS BLACK ARABIC/FRENCH (GLOSSY) KB.INT00.294 KEYBOARD 15_16KB-FV1 89KS BLACK NORDIC (GLOSSY) KB.INT00.295 KEYBOARD 15_16KB-FV1 89KS BLACK ENGLISH/CANADIAN FRENCH (GLOSSY) KB.INT00.296 Part Name and Description Acer Part No. SO-DIMM 1GB DDRIII1066 MICRON MT8JSF12864HY-1G1D1 LF KN.1GB04.003 SO-DIMM 1GB DDRIII1066 ELPIDA EBJ11UE6BAU0-AE-E LF KN.1GB09.
MISCELLANEOUS Category Part Name and Description Acer Part No. LCD CHUSION 47.APQ0N.001 VGA BOARD INSULATOR 47.AKE0N.002 HDD INSULATOR 47.ASY0N.001 ANTENNA,DUAL,2.4/5.2G,810mm,1.37mm 50.ATP0N.001 ANTENNA,DUAL,2.4/5.2G,910mm,1.37mm 50.ATP0N.002 MICROPHONE 23.ATP0N.001 Part Name and Description Acer Part No. SCREW M2.5X0.45 86.APQ0N.001 SCREW-I25030M (4.0DX0.8T)-BK-PATCH 86.APQ0N.002 SCREW 86.AAMVN.001 SCREW BNI PAT 86.TLT0N.002 SCREW I M2 6MM M 4.5MM 0.8MM PHIL BK PATCH 86.APQ0N.
