Aspire 8930Q Series Service Guide Service guide files and updates are available on the ACER/CSD web; for more information, please refer to http://csd.acer.com.
Revision History Please refer to the table below for the updates made on Aspire 8930Q service guide.
Copyright Copyright © 2008 by Acer Incorporated. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without the prior written permission of Acer Incorporated. Disclaimer The information in this guide is subject to change without notice.
Conventions The following conventions are used in this manual: IV SCREEN MESSAGES Denotes actual messages that appear on screen. NOTE Gives bits and pieces of additional information related to the current topic. WARNING Alerts you to any damage that might result from doing or not doing specific actions. CAUTION Gives precautionary measures to avoid possible hardware or software problems. IMPORTANT Reminds you to do specific actions relevant to the accomplishment of procedures.
Preface Before using this information and the product it supports, please read the following general information. 1. This Service Guide provides you with all technical information relating to the BASIC CONFIGURATION decided for Acer's "global" product offering. To better fit local market requirements and enhance product competitiveness, your regional office MAY have decided to extend the functionality of a machine (e.g. add-on card, modem, or extra memory capability).
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Chapter 1 System Specifications Features Below is a brief summary of the computer’s many feature: Operating system Windows Vista™ NOTE: Windowsl® VistaTM Capable PCs come with Windows® XP installed, and can be upgraded to Windows® VistaTM. For more information on Windows® VistaTM and how to upgrade, go to: Microsoft.com/windowsvista.
Input devices 105-/106-key keyboard Touchpad pointing device Acer CineDash media console capacitive human interface device Communication Acer Video Conference, featuring: z Integrated Acer Crystal Eye webcam z Acer PureZone technology z Optional Acer Xpress VoIP phone WLAN: z Intel® Wireless WiFi Link network connection or Intel® PRO/Wireless network connection I/O Ports ExpressCard™/54 slot 6-in-1 card reader (SD™, MMC, MMCplus™, MS, MS PRO, xD) USB 2.
System Block Diagram Chapter 1 3
Board Layout Top View Aspire8930Q M/B layout and connector location TOP view 4 No.
Bottom View Bottom view Chapter 1 No.
Your Acer Notebook tour After knowing your computer features, let us show you around your new Aspire computer.
No. Chapter 1 Icon Item Description 1 Acer PureZone Two internal stereo microphones for sound recording. 2 Display screen Also called Liquid-Crystal Display (LCD), displays computer output. 3 Power button Turns the computer on and off. 4 Status indicators Light-Emitting Diodes (LEDs) that light up to show the status of the computer's functions and components. 5 CineDash media console The CineDash media console is a touch-sensitive entertainment interface.
Closed Front View No. Icon Item Description 1 Speakers Left and right speakers deliver stereo audio output. 2 6-in-1 card reader Accepts Secure Digital (SD), MultiMediaCard (MMC), MultiMediaCard Plus (MMCplus), Memory Stick (MS), Memory Stick Pro (MS PRO), xD-Picture Card (xD). 3 CIR receiver Receives signals from a remote control. Rear view No. 8 Icon Item Description 1 Tuba The dedicated Tuba CineBass subwoofer pumps out earthshaking movie-house audio.
Left View No. Chapter 1 Icon Item Description 1 DC-in jack Connects to an AC adapter. 2 Modem (RJ-11) port Connects to a phone line. 3 Ethernet (RJ-45) port Connects to an Ethernet 10/100-based network. 4 External display (VGA) port Connects to a display device (e.g., external monitor, LCD projector). 5 HDMI port Supports high definition digital video connections. 6 DISPLAY port Supports high definition digital video connections. 7 2 USB 2.0 ports Connect to USB 2.0 devices (e.g.
Right View No. 10 Icon Item Description 1 ExpressCard/54 slot Acceots one ExpressCard/54 module. 2 Optical drive Internal optical drive; accepts CDs or DVDs. 3 Optical disk access indicator Lights up when the optical drive is active. 4 Optical drive eject button Ejects the optical disk from the drive. 5 Emergency eject hole Ejects the optical drive tray when the computer is turned off. 6 2 USB 2.0 ports Connect to USB 2.0 devices (e.g., USB mouse, USB camera).
Base view No. Chapter 1 Icon Item Description 1 Hard disk bay Houses the computer's hard disk (secured with screws). 2 Memory compartment Houses the computer's main memory. 3 Ventilation slots and cooling fan Enable the computer to stay cool, even after prolonged use. Note: Do not cover or obstruct the opening of the fan. 4 Battery bay Houses the computer's battery pack. 5 Battery release latch Releases the battery for removal. 6 Battery lock Locks the battery in position.
Acer CineDash media console Acer CineDash media console is a touch-sensitive entertainment interface that features an ultra-smooth surface, inviting to the touch. Total media control - including instant access to Acer Arcade™ Deluxe - provides a new, exciting way to launch and control entertainment. Functions are activated by simply tapping the function with your finger, while you can adjust volume by sliding your finger around the volume meter.
No. Item Album Video N/A N/A Play Movie 1 Hold 2 Mute Mute/unmute audio 3 Arcade Return to Main page 4 Back Go back one step 5 Enter 1. Function button: Perform selected function 2. View image fullscreen N/A Music 2. Watch video fullscreen N/A 2. Perform movie menu function 2.
Indicators The computer has several easy-to-read status indicators. The front panel indicators are visible even when the computer cover is closed up. No. Icon Item Description 1 Power Indicates the computer’s power status. 2 Battery Indicates the computer’s battery status. 3 HDD Indicates when the hard disk drive is active. 4 Num Lock Lights up when Num Lock is activated. 5 Caps Lock Lights up when Caps Lock is activated. NOTE: 1.
Easy-Launch Buttons Located beside the keyboard are application buttons. These buttons are called easy-launch buttons. They are: WLAN, Internet, email, Bluetooth and Acer Empowering Technology. The mail and Web browser buttons are pre-set to email and Internet programs, but can be reset by users. To set the Web browser, mail and programmable buttons, run the Acer Launch Manager. No. Chapter 1 Icon Item Description 1 Empowering Technology Lanuch Acer Empowering Technology.
Touchpad Basics The following teaches you how to use the touchpad: Move your finger across the touchpad (2) to move the cursor. Press the left (1) and right (4) buttons located beneath the touchpad to perform selection and execution functions. These two buttons are similar to the left and right buttons on a mouse. Tapping on the touchpad is the same as clicking the left button. Use the 4-way scroll (3) button to scroll up or down and move left or right a page.
Using the Keyboard The keyboard has full-sized keys and an embedded keypad, separate cursor keys, two Windows keys and twelve function keys. Lock Keys and embedded numeric keypad The keyboard has three lock keys which you can toggle on and off. Lock key Chapter 1 Description Caps Lock When Caps Lock is on, all alphabetic characters typed are in uppercase. Num Lock When Num Lock is on, the separate keypad is in numeric mode.
Windows Keys The keyboard has two keys that perform Windows-specific functions. Key Windows key Description Pressed alone, this key has the same effect as clicking on the Windows Start button; it launches the Start menu.
Hot Keys The computer employs hotkeys or key combinations to access most of the computer’s controls like sreen brightness, volume output and the BIOS utility. To activate hot keys, press and hold the key before pressing the other key in the hotkey combination. Hotkey Chapter 1 Icon Function Description + Hotkey help Displays help on hotkeys. + Acer eSettings Launches Acer eSettings in Acer Empowering Technology.
Special Key You can locate the Euro symbol and US dollar sign at the upper-center and/or bottom-right of your keyboard. To type: The Euro symbol 1. Open a text editor or word processor. 2. Either directly press the < > symbol at the bottom-right of the keyboard, or hold and then press the<5> symbol at the upper-center of the keyboard. NOTE: Some fonts and software do not support the Euro symbol. Please refer to www.microsoft.com/ typography/faq/faq12.htm for more information.
Acer Empowering Technology The Empowering Technology toolbar makes it easy for you to access frequentlyused functions and manage your new Acer system. Activated by pressing theEmpowering Key, it provides access to the following utilities: NOTE: The following content is for general reference only. Actual product specifications may vary. Acer eAudio Management allows you to easily control the enhanced sound effects of Dolby Home Theater on your system.
Acer eAudio Management Acer eAudio Management allows you to easily control the enhanced sound effects of Dolby Home Theater on your system. Select Movie or Game mode to experience the awesome realism of 5.1-channel surround sound from just two speakers, via Dolby Virtual Speaker technology. Music mode lets you enjoy your favorite tunes, in vivid detail. To choose your playback device, click the icon on the upper right side ofthe Acer eAudio Management window.
Acer ePower Management Acer ePower Management features a straightforward user interface for configuring your power management options. To access this utility, select Acer ePower Management from the Empowering Technology toolbar, run the program from the Acer Empowering Technology program group in Start menu, or right-click the Windows power icon in the system tray and select Acer ePower Management.
Battery status The quick menu shows the remaining battery life based on current usage. You can also launch the Acer ePower Management application and refer to the Battery status panel located just below the power plans. Click the Battery tab to view remaining battery life, battery status, and remaining battery life in standby and hibernate modes.
Acer eDataSecurity Management (for selected models) Acer eDataSecurity Management is an encryption utility that protects your files from being accessed by unauthorized persons. It is conveniently integrated with Windows Explorer as a shell extension for quick data encryption/decryption and also supports on-the-fly file encryption for Lotus Notes and Microsoft Outlook. On first use, the Acer eDataSecurity Management setup wizard will prompt you to create the Master Pas word.
Acer eRecovery Management Acer eRecovery Management is a versatile backup utility. It allows you to create full or incremental backups, burn the factory default image to optical disc, and restore from previously created backups or reinstall applications and drivers. By default, user-created backups are stored to the D:\ drive.system’s HDD. Usercreated backups are stored on D:\ drive. Acer eRecovery Management provides you with: Password protection. Recovery of applications and drivers.
Acer eSettings Management Acer eSettings Management allows you to inspect hardware specifications and to monitor the system health status. Furthermore, Acer eSettings Management enables you to optimize your Windows operating system, so your computer runs faster, smoother and better. Acer eSettings Management also: Provides a simple graphical user interface for navigating. Displays general system status and advanced monitoring for power users.
Windows Mobility Center The Windows Mobility Center collects key mobile-related system settings in one easy-to-find place, so you can quickly configure your Acer system to fit the situation as you change locations, networks or activities. Settings include display brightness, power plan, volume, wireless networking on/off, external display settings, display orientation and synchronization status.
Using the System Utilities Acer Bio-Protection (for selected models) Acer Bio-Protection Fingerprint Solution is a multi-purpose fingerprint software package integrated with the Microsoft Windows operating system.
Acer GridVista (dual-display compatible) NOTE: This feature is only available on certain models. To enable the dual display feature of your notebook, first ensure that a second display is connected, then, open the Display Settings properties box using the Control Panel or by right-clicking the Windows desktop and selecting Personalize. Select the secondary monitor (2) icon in the display box and then click the check box Extend the desktop onto this monitor.
3. Enjoy the convenience of a well-organized desktop. NOTE: Please ensure that the resolution setting of the second monitor is set to the manufacturer's recommended value. Launch Manager Launch Manager allows you to set the four easy-launch buttons located above the keyboard. You can access the Launch Manager by clicking on Start > All Programs > Launch Manager to start the application.
Hardware Specifications and Configurations Processor Item Specification CPU type Intel CPU Penryn Core logic Intel 975PM + ICH9M CPU package uFCPGA, Socket P CPU core voltage 0.944~1.
Modem Interface Item Specification Data modem data baud rate (bps) 56K Supports modem protocol V.92 Modem connector type RJ11 Modem connector location Left side Bluetooth Interface Item Specification Chipset Built-in ICH8M Data throughput 723 bps (full speed data rate) Protocol Bluetooth 1.1 (Upgradeable to Bluetooth 1.2 when SIG specification is ratified). Interface USB 2.
DVD-Super Multi Interface Item Specification Vendor & model name TOSHIBA 8X TS-L632D PHILIPS 8X DS-8A1P HLDS 8X GSA-T20N Performance Specification With CD Diskette Transfer rate (KB/sec) Sustained:Max 3.6Mbytes/sec Sustained:Max 10.8Mbytes/sec Buffer Memory 2MB Interface Enhanced IDE(ATAPI) compatible Applicable disc format Support disc formats 1. Reads data in each CD-ROM, CD-ROM XA, CD-1, Video CD, CD-Extra and CD-Plus 2. Reads data in super Audio CD (SACD) Hybrid type 3.
Video Interface Item Chipset Specification Acer MXM compatible USB Port Item Specification Chipset Built-in ICH8M USB Compliancy Level 2 OHCI USB 1.1 and USB 2.
Keyboard Item Specification Keyboard controller ITE 8512E Total number of keypads 88-/89-key Windows logo key Yes Internal & external keyboard work simultaneously Plug USB keyboard to the USB port directly: Yes Battery Item Specification Vendor & Model Name BATTERY PACK SANYO LI-ION 8 CELL2.4, 4800MAH BATTRY PACK SONY LI-ION 8CELL2.
Item Temperature Range(°C) Operating Storage (shipping) Specification 0 to +50 -20 to +60 LCD Inverter Item Specification Vendor & model name TDK Brightness conditions N/A Input voltage (V) 9~20V Input current (mA) 360mA (max) Output voltage (V, rms) 710V (1800V for kick off) Output current (mA, rms) 6.5mA (max) Output voltage frequency (k Hz) 58 KHz (max) AC Adaptor Item Input rating Specification 100V AC to 240V AC, 47Hz to 63Hz Maximum input AC current 1.
38 Chapter 1
Chapter 2 System Utilities BIOS Setup Utility The BIOS Setup Utility is a hardware configuration program built into your computer’s BIOS (Basic Input/ Output System). Your computer is already properly configured and optimized, and you do not need to run this utility. However, if you encounter configuration problems, you may need to run Setup. Please also refer to Chapter 4 Troubleshooting when problem arises. To activate the BIOS Utility, press F2 to enter Setup Menu.
Invoking BIOS Setup The setup function can only be invoked by pressing F2 when Press to enter Setup message is prompted on the bottom of screen during POST. The setup uses a menu driven interface to allow the user to configure their system. The features are divided into 5 parts as follows: Information Display the system informations. Main allows the user to specify standard IBM PC AT system parameters. Security Provides security settings of the system.
Information NOTE: The system information is subject to different models. Parameter Chapter 2 Description CPU Type This field shows the CPU type and speed of the system. IDE1 Model Name This field shows the model name of HDD installed on primary IDE master. IDE1 Serial Number This field displays the serial number of HDD installed on primary IDE master. IDE2I Model Name This field displays the mofel name of devices installed on secondary IDE master.
Main The Main screen displays a summary of your computer hardware information, and also includes basic setup parameters. It allows the user to specify standard IBM PC AT system parameters. NOTE: The screen above is for your reference only. Actual values may differ.
The table below describes the parameters in this screen. Settings in boldface are the default and suggested parameter settings. Parameter Description Format/Option System Time Sets the system time. The hours are displayed with 24-hour format. Format: HH:MM:SS (hour:minute:second) System Time System Date Sets the system date. Format MM/DD/YYYY (month/day/year) System Date Total Memory This field reports the memory size of the total memory in the system. VGA Memory Shows the VGA memory size.
Security The Security screen contains parameters that help safeguard and protect your computer from unauthorized use. The table below describes the parameters in this screen. Settings in boldface are the default and suggested parameter settings. Parameter Description Option User Password is Shows the setting of the user password. Clear or Set Supervisor Password is Shows the setting of the Supervisor password Clear or Set Set User Password Press Enter to set the user password.
Setting a Password Follow these steps as you set the user or the supervisor password: 1. Use the w andy keys to highlight the Set Supervisor Password parameter and press the e key. The Set Supervisor Password box appears: 2. Type a password in the “Enter New Password” field. The password length can not exceeds 8 alphanumeric characters (A-Z, a-z, 0-9, not case sensitive). Retype the password in the “Confirm New Password” field.
Changing a Password 1. Use the w and y keys to highlight the Set Supervisor Password parameter and press the e key. The Set Password box appears: 2. Type the current password in the Enter Current Password field and press e. 3. Type a password in the Enter New Password field. Retype the password in the Confirm New Password field. 4. Press e. After setting the password, the computer sets the User Password parameter to “Set”. 5. If desired, you can enable the Password on boot parameter. 6.
Boot This menu allows the user to decide the order of boot devices to load the operating system. Bootable devices includes the distette drive in module bay, the onboard hard disk drive and the CD-ROM in module bay.
Exit The Exit screen contains parameters that help safeguard and protect your computer from unauthorized use. The table below describes the parameters in this screen. Parameter 48 Description Exit Saving Changes Exit System Setup and save your changes to CMOS. Exit Discarding Changes Exit utility without saving setup data to CMOS. Load Setup Default Load default values for all SETUP item. Discard Changes Load previous values from CMOS for all SETUP items. Save Changes Save Setup Data to CMOS.
BIOS Flash Utility The BIOS flash memory update is required for the following conditions: New versions of system programs New features or options Restore a BIOS when it becomes corrupted. Use the Phlash utility to update the system BIOS flash ROM. NOTE: Do not install memory-related drivers (XMS, EMS, DPMI) when you use the Phlash. NOTE: Please use the AC adaptor power supply when you run the Phlash utility.
Unlock HDD password Utility If you key in wrong HDD password for three times, error code would display on the screen. See the image below. If you need to solve HDD password locked problem, you can run UNLOCKHD.EXE to generate unlock password. Key in generate unlock password.
Chapter 3 Machine Disassembly and Replacement This chapter contains step-by-step procedures on how to disassemble the notebook computer Aspire 8930Q for maintenance and troubleshooting. To disassemble the computer, you need the following tools: Wrist grounding strap and conductive mat for preventing electrostatic discharge Small Philips screw driver hilips screwdriver Plastic flat head screw driver Tweezers NOTE: The screws for the different components vary in size.
General Information Before You Begin Before proceeding with the disassembly procedure, make sure that you do the following: 1. Turn off the power to the system and all peripherals. 2. Unplug the AC adapter and all power and signal cables from the system. 3. Remove the battery pack.
Disassembly Procedure Flowchard The flowchart on the succeeding page gives you a graphic representation on the entire disassembly sequence and instructs you on the components that need to be removed during servicing. For example, if you want to remove the system board, you must first remove the keyboard, then disassemble the inside assembly frame in that order.
LCM module disassembly flow chart 54 Chapter 3
Removing the Battery Pack 1. Release the battery. 2. Slide the battery latch then remove the battery.
Removing the HDD/Memory Module/Wireless LAN Card/TV Tuner Card/System Fan/Thermal Modules/CPU Removing the HDD 1. Remove the 7 screws fastening the CTO cover 2. Detach the CTO cover from the notebook. Removing the Wireless Cover & RAM Module 3. Remove the wireless antenna and remove the wireless screws then remove the wireless card. 4. Pop out the memory module from the DIMM socket then remove it (If the notebook has two memory modules, then repeat this step).
Removing the Wireless LAN Card/TV Tunder Card and System Fan 5. Disconnect the main and auxiliary antennae from the TV card. 6. Loose two screws from the TV card. 7. Remove the TV card from the machine. 8. Remove HDD module as shown. 9. Remove FAN cable from the machine. 10. Loose the FAN screw.
11. Take out the system fan from the main unit as shown. Removing the Thermal Modules and the CPU 12. Remove the two screws holding the finger heatsink. 13. Detach the finger heatsink from the main board. 14. Then take out the CPU heatsink from the main board. 15. Use a flat screwdriver to release the CPU lock (Turn counter clock-wise) then remove the CPU carefully. 16. Remove the Express dummy card.
17. Remove the card reader dummy. Removing the ODD 18. Remove the screw fastening the optical disk drive module on the bottom. 19. Use a tool to push the optical disk drive module outwards and remove the ODD module. Removing the Hinge cover 20. Remove two hinge cover screws. 21. Then detach the Hinge cover from both side.
Removing the BTCB screws 22. Loose 31 screws from BTCB. 23. Detach Switch cover. 24. Disconnect Media board FFC from the Switch cover.
25. Then remove the switch cover from the machine.
Disassembling the Main Unit 1. Turn over the keyboard as the image shows. 2. Disconnect the Keyboard FFC from the main board 3. Then remove the keyboard from the main unit. 4. Disconnect the FFC from the main board. 5. Loose One screws from the TPCB. 6. Disconnect the LCM cable. 7. Pull out the Power cable. 8. Pull out the Wireless antenna. 9. Release four TPCB locker then remove the TCB from machine. 10. Disassembling the LED boards.
11. Loose the LED boards four screws. 12. Loose four LCM hinge screws. 13. Then remove LCM module from the machine.
Remove I/O baord and Main Board. 14. Remove the daughter board from the machine. 15. Loose two Modem card screws. 16. Disconnect Modem card cable. 17. Remove Modem card from the M/B. 18. Disconnect Speaker cable from the MB and loose the MB screw. 19. Remove M/B from the BTCB. 20. Remove RJ11 from the BTCB.
21. Remove the USB board from BTCB.
Disassembly LCM module 1. Remove six LCM bezel mylar. 2. Loose 10 LCM bezel screws. 3. Remove LCM bezel. 4. Disconnect Inverter cable and Back LED board cable. 5. Remove Inverter from BTCB. 6. Loose four LCD scrws from the hinge. 7. Disconnect CCD cable. 8. Remove the LCD panel.
9. Loose four LCD hinge screws, then remove two hinges from LCD panel. Disassembling the External Modules Disassembling the HDD Module 1. Remove the four screws holding the HDD (hard disk drive) foil; two on each side. 2. Carefully take out the hard disk drive from the HDD foil.
Disassembling the ODD Module 1. Remove the two screws holding the optical bracket. 2. Then remove the optical bracket from the optical disk drive.
Chapter 4 Troubleshooting Use the following procedure as a guide for computer problems. NOTE: The diagnostic tests are intended to test only Acer products. Non-Acer products, prototype cards, or modified options can give false errors and invalid system responses. 1. Obtain the failing symptoms in as much detail as possible. 2. Verify the symptoms by attempting to re-create the failure by running the diagnostic test or by repeating the same operation. 3.
System Check Procedures External Diskette Drive Check Do the following to isolate the problem to a controller, driver, or diskette. A write-enabled, diagnostic diskette is required. NOTE: Make sure that the diskette does not have more than one label attached to it. Multiple labels can cause damage to the drive or cause the drive to fail. Do the following to select the test device. 1. Boot from the diagnostics diskette and start the diagnostics program. 2.
Memory check Memory errors might stop system operations, show error messages on the screen, or hang the system. 1. Boot from the diagnostics diskette and start the doagmpstotics program (please refer to main board. 2. Go to the diagnostic memory in the test items. 3. Press F2 in the test items. 4. Follow the instructions in the message window. NOTE: Make sure that the DIMM is fully installed into the connector. A loose connection can cause an error.
From Hardware: 1. Power off the computer. 2. Remove the battery pack and measure the voltage between battery terminals 1(+) and 6(ground). See the following figure 3. If the voltage is still less than 7.5 Vdc after recharging, replace the battery. To check the battery charge operation, use a discharged battery pack or a battery pack that has less than 50% of the total power remaining when installed in the computer.
Power-On Self-Test (POST) Error Message The POST error message index lists the error message and their possible causes. The most likely cause is listed first. NOTE: Perform the FRU replacement or actions in the sequence shown in FRU/Action column, if the FRU replacement does not solve the problem, put the original part back in the computer. Do not replace a non-defective FRU. This index can also help you determine the next possible FRU to be replaced when servicing a computer.
Index of Error Messages Error Code List Error Codes Error Messages 006 Equipment Configuration Error Causes: 1. CPU BIOS Update Code Mismatch 2. IDE Primary Channel Master Drive Error (THe causes will be shown before “Equipment Configuration Error”) 010 Memory Error at xxxx:xxxx:xxxxh (R:xxxxh, W:xxxxh) 070 Real Time Clock Error 071 CMOS Battery Bad 072 CMOS Checksum Error 110 System disabled. Incorrect password is specified.
Error Messages Chapter 4 FRU/Action in Sequence System CMOS checksum bad - Default configuration used RTC battery Run BIOS Setup Utility to reconfigure system time, then reboot system. System timer error RTC battery Run BIOS Setup Utility to reconfigure system time, then reboot system. System board Real time clock error RTC battery Run BIOS Setup Utility to reconfigure system time, then reboot system.
Error Messages FRU/Action in Sequence I/O device IRQ conflict Run “Load Default Settings” in BIOS Setup Utility. RTC battery System board Operating system not found Enter Setup and see if fixed disk and drive A: are properly identified. Diskette drive Hard disk drive System board Error Message List 76 No beep Error Messages FRU/Action in Sequence No beep, power-on indicator turns off and LCD is blank. Power source (battery pack and power adapter). See “Power System Check” on page 71.
InsydeH2O Post Codes Sec: NO_EVICTION_MODE_DEBUG EQU 1 (CommonPlatform\sec\Ia32\SecCore.inc) Code POST Routine Description 0xC2 MTRR setup 0xC3 Enable cache 0xC4 Establish cache tags 0xC5 Enter NEM, Place the BSP in No Fill mode, set CR0.CD = 1, CR0.NW = 0 0xCF Cache Init Finished Memory: DEBUG_BIOS EQU 1 (Chipset\Alviso\MemoryInitAsm\IA32\IMEMORY.
Code 0x28 POST Routine Description Enable all clocks on populated rows 0x29 Perform JEDEC memory initialization for all memory rows 0x30 0x31 Perform steps required after memory init Program DRAM throttling and throttling event registers 0x32 Setup DRAM control register for normal operation and enable 0x33 Enable RCOMP 0x34 Clear DRAM initialization bit in the SB 0x35 Initialization Sequence Completed, program graphic clocks 0xAF Disable access to the XMM registers BDS & Specific action: C
Code 0xF9 POST Routine Description Runtime driver set virtual address map Each PEIM entry point used in 80_PORT: Code POST Routine Description 0x00 0x01 PEI_EVENT_LOG 0x02 PEI_OEM_SERVICE 0x03 PEI_SIO_INIT 0x04 PEI_MONO_STATUS_CODE 0x05 PEI_CPU_IO_PCI_CFG 0x06 PEI_CPU_IO 0x07 PEI_PCI_CFG 0x08 PEI_CPU_PEIM 0x09 PEI_PLATFORM_STAGE1 0x0A PEI_VARIABLE 0x0B 0x0C PEI_SB_INIT PEI_CAPSULE 0x0D PEI_PLATFORM_STAGE2 0x0E PEI_SB_SMBUS_ARP_DISABLED 0x0F PEI_HOST_TO_SYSTEM 0x10 PEI_MEMO
Code 80 POST Routine Description 0x38 LEGACY_METRONOME 0x39 FTWLITE 0x3A RUN_RIME 0x3B MONOTONIC_COUNTER 0x3C WATCH_DOG_TIMER 0x3D SECURITY_STUB 0x3E DXE_CPU_IO 0x3F CF9_RESET 0x40 PC_RTC 0x41 STATUS_CODE 0x42 VARIABLE 0x43 EMU_VARIABLE 0x44 DXE_CHIPSET_INIT 0x45 DXE_ALERT_FORMAT 0x46 PCI_HOST_BRIDGE 0x47 PCI_EXPRESS 0x48 DXE_SB_INIT 0x49 IDE_CONTROLLER 0x4A 0x4B SATA_CONTROLLER SB_SM_BUS 0x4C ISA_ACPI_DRIVER 0x4D ISA_BUS 0x4E ISA_SERIAL 0x4F IDE_BUS 0x50 PC
Code 0x63 Chapter 4 POST Routine Description LEGACY_8259 0x64 LEGACY_REGION 0x65 LEGACY_INTERRUPT 0x66 BIOS_KEYBOARD 0x67 BIOS_VEDIO 0x68 MONITER_KEY 0x69 LEGACY_BIOS 0x6A LEGACY_BIOS_PLATFORM 0x6B PCI_PLATFORM 0x6C ISA_FLOOPY 0x6D PS2_MOUSE 0x6E USB_BOT 0x6F USB_CBI0 0x70 USB_CBI1 0x71 USB_KB 0x72 USB_MASS_STORAGE 0x73 BUS_PCI_UHCI 0x74 USB_MOUSE 0x75 USB_BUS 0x76 SETUP_UTILITY 0x77 FW_BLOCK_SERVICE 0x78 0x79 USB_LEGACY_PLATFORM GRAPHICS_CONSOLE 0x7A TERMINAL
Code POST Routine Description 0x8E TPM_S3_Resume 0x8F 0x90 USB_EHCI SNP_32_64 0x91 PXE_BC 0x92 PXE_DHCP4 0x93 EBC 0x94~0x9F RESERVED 0xA0 DXE_H2O_DEBUG_IO 0xA1 DXE_H2O_DEBUG_IO 0xA2 DXE_TPM_TCG 0xA3 DXE_TPM_PHYSICAL_PRESENCE 0xA4 DXE_OEM_SERVICE 0xA5 DXE_EVENT_LOG 0xA6 0xA7 DXE_ SECURITY_HDD_PASSWORD_SERVICE DXE_LAN_ASF_INIT 0xA8 DXE_BUS_PCI_SERIAL 0xA9 DXE_LAN_IDER_CONTROLLER 0xAA DXE_LAN_AMT 0xAB DXE_ SECURITY_SYSTEM_PASSWORD_SERVICE 0xAC DXE_ SECURITY_ PASSWORD_CONSOL
Code Chapter 4 POST Routine Description 0xCF SMM_VARIABLE 0xD0 SMM_IHISI 0xD1 SMM_INT15_MICROCODE 0xD2 SMM_PNP 0xD3 SMM_USB_LEGACY 0xD4 SMM_INT13_HDD 0xD5 SMM_INIT_PPM 0xD6 SMM_OHCI1394 0xD7 SMM_ SECURITY_HDD_PASSWORD_SERVICE 0xD8 SMM_OEM_SERVICE 0xD9 SMM_PPM 0xDA SMM_DIGITAL_THERMAL_SENSOR 83
Index of Symptom-to-FRU Error Message LCD-Related Symptoms Symptom / Error Action in Sequence LCD backlight doesn't work LCD is too dark LCD brightness cannot be adjusted LCD contrast cannot be adjusted Enter BIOS Utility to execute “Load Setup Default Settings”, then reboot system. Reconnect the LCD connectors. Keyboard (if contrast and brightness function key doesn't work).
Symptom / Error Action in Sequence The system doesn’t power-off. Power source (battery pack and power adapter). See “Power System Check” on page 71. Hold and press the power switch for more than 4 seconds. System board Battery can’t be charged See “Check the Battery Pack” on page 71. Battery pack System board PCMCIA-Related Symptoms Symptom / Error Action in Sequence System cannot detect the PC Card (PCMCIA) PCMCIA slot assembly System board PCMCIA slot pin is damaged.
Symptom / Error Action in Sequence The system doesn’t enter standby mode after closing the LCD See “Save to Disk (S4)” on page 37. LCD cover switch System board The system doesn't resume from hibernation mode. See “Save to Disk (S4)” on page 37. Hard disk connection board Hard disk drive System board The system doesn't resume from standby mode after opening the LCD. See “Save to Disk (S4)” on page 37. LCD cover switch System board Battery fuel gauge in Windows doesn’t go higher than 90%.
Keyboard/Touchpad-Related Symptoms Symptom / Error Action in Sequence Keyboard (one or more keys) does not work. Reconnect the keyboard cable. Keyboard System board Touchpad does not work. Reconnect touchpad cable. Touchpad board System board Modem-Related Symptoms Symptom / Error Internal modem does not work correctly.
Undetermined Problems The diagnostic problems does not identify which adapter or device failed, which installed devices are incorrect, whether a short circuit is suspected, or whether the system is inoperative. Follow these procedures to isolate the failing FRU (do not isolate non-defective FRU). NOTE: Verify that all attached devices are supported by the computer. NOTE: Verify that the power supply being used at the time of the failure is operating correctly. (See “Power System Check” on page 71): 1.
Chapter 5 Jumper and Connector Locations Top View Aspire8930Q M/B layout and connector location TOP view Chapter 5 No.
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Chapter 6 FRU (Field Replaceable Unit) List This chapter gives you the FRU (Field Replaceable Unit) listing in global configurations of Aspire 8930Q. Refer to this chapter whenever ordering for parts to repair or for RMA (Return Merchandise Authorization). Please note that WHEN ORDERING FRU PARTS, you should check the most up-to-date information available on your regional web or channel. For whatever reasons a part number change is made, it will not be noted on the printed Service Guide.
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Aspire 8930Q FRU List Accessory Category Part Name and Description Acer Part No. REMOTE CONTROLLER FOMOSA21 RC804V-B EU RT.22700.008 REMOTE CONTROLLER FOMOSA21 RC804V-B TC RT.22700.009 REMOTE CONTROLLER FOMOSA21 RC804V-B SC RT.22700.010 REMOTE CONTROLLER FOMOSA21 RC804V-B EN RT.22700.011 WISTRON ACER XPRESS CARD PHONE KIT REV 2.0 LC.VIP00.014 EXTERNAL ANTENNA SET 25.AAMVN.004 Part Name and Description Acer Part No. ADAPTER 90W 3PINS DELTA ADP-90SB BBEA 1.7X5.5X11 LF LEVEL4 AP.09001.
Category Chapter 6 Part Name and Description Acer Part No. BLUETOOTH BOARD FOXCONN BCM2045 V2 T60H928.11 BT.21100.005 MODEM BOARD MDC 1.5 FOXCONN T60M951.36 (AGERE 1.5_ 3.3V) AUSTRALIA APPROVED FX.22500.023 TOUCHPAD SYNAPTICS TM-00372-012 56.APQ0N.001 POWER BUTTON BOARD 55.ASY0N.002 HOTKEY BOARD 55.AP50N.001 TOUCHPAD BUTTON BAORD 55.ASY0N.001 I/O BOARD 55.ASY0N.003 USB BOARD W/O TV CABLE 55.AP50N.005 LED BOARD RIGHT 55.AP50N.006 LED BOARD LEFT 55.AP50N.007 FINGER PRINT BOARD 55.
Category Part Name and Description Acer Part No. MEDIA BOARD MODULE 55.APQ0N.005 USB BOARD WITH TV CABLE 55.AP30N.001 TV TUNER MINI CARD AVERMEDIA DVBT A309 REV 1.0 TU.23100.014 TV TUNER MINI CARD AVERMEDIA DVBT A310 REV 1.0 TU.23100.010 FLASH MODULE 4GB INTEL NVCPEMWR004G2 LF KF.4GB0N.002 FLASH MODULE 2GB INTEL NVCPEMWR002G2 LF KF.2GB0N.002 MSI VGA Card nVidia NB9P-GS GDDRIII 512M 800MHz 32*32 MXM II w/ HDCP w/ Intersil PowerIC w/DP support Ver. A3 VG.9PG06.
Category Chapter 6 Part Name and Description Acer Part No. HOTKEY BOARD CABLE 50.AP50N.001 POWER BUTTON BOARD CABLE 50.AP50N.002 TOUCH BUTTON BOARD CABLE 50.ASY0N.001 MEDIA BOARD CABLE 50.AP50N.004 USB BOARD CABLE 50.ASY0N.002 TOUCHPAD CABLE 50.AP50N.006 DC-IN CABLE 50.AP50N.007 DC-IN CABLE 120W 50.AFC0N.001 BLUETOOTH BOARD CABLE 50.AP50N.008 MODEM CABLE 50.AP50N.009 MODEM CABLE WITH RJ11 50.AP50N.010 FINGER PRINT BOARD CABLE 50.APQ0N.
Category Part Name and Description Acer Part No. LCD/CAMERA CABLE 18.4" WUXGA/ WXGA+ 50.AP50N.011 LCD/CAMERA CABLE 18.4" WUXGA/ WXGA+ 50.AP50N.011 LCD/CAMERA CABLE 18.4" WXGA+ 50.AP50N.012 Part Name and Description Acer Part No. Camra Category CAMERA 0.3M SUYIN 57.APQ0N.001 CAMERA 0.3M BISON BN30V4O7-010 57.ASY0N.001 CAMERA 1.0M SUYIN CN1014-S36BOV01 57.ASY0N.002 CASE/COVER/BRACKET ASSEMBLY Category 110 Part Name and Description Acer Part No. TOUCHPAD BRACKET 33.ASY0N.
Category Chapter 6 Part Name and Description Acer Part No. SUPER-MULTI BEZEL 42.APQ0N.004 BD COMBO BEZEL 42.APQ0N.005 OPTICAL BRACKET 33.AAMVN.002 VGA BRACKET BOTTOM 33.AP70N.001 VGA BRACKET TOP 33.APQ0N.003 VGA BRACKET BOTTOM 33.AKE0N.005 LCD COVER 18.4" 60.AP50N.005 LCD BEZEL 18.4" 60.ASY0N.003 LCD BRACKET RIGHT 33.AP50N.001 LCD BRACKET LEFT 33.AP50N.002 HINGE COVER ASSEMBLY LEFT 42.APQ0N.007 HINGE COVER ASSEMBLY RIGHT 42.APQ0N.006 KENSINGTON BRACKET 33.APQ0N.
Category Part Name and Description Acer Part No. HALF MINI-CARD BRACKET 33.TQP0N.002 Part Name and Description Acer Part No. CPU INTEL CORE2DUAL P7350 PGA 2.0G 3M 1066 25W KC.73501.DPP CPU INTEL CORE2DUAL P8400 PGA 2.26G 3M 1066 25W KC.84001.DPP CPU INTEL CORE2DUAL P8600 PGA 2.4G 1066 25W 3M KC.86001.DPP CPU INTEL CORE2DUAL P9500 PGA 2.53G 6M 1066 25W KC.95001.DPP CPU INTEL CORE2DUAL T9400 PGA 2.53G 6M 1066 35W KC.94001.DTP CPU INTEL CORE2DUAL T9600 PGA 2.8G 6M 1066 35W KC.96001.
HDD/HARD DISK DRIVER Category Part Name and Description Acer Part No. HDD 120GB SATA 5400RPM SEAGATE ST9120817AS CORSAIR LF F/W:3.AAA KH.12001.032 HDD 120GB 5400RPM SATA TOSHIBA MK1252GSX LF F/W:LV010J KH.12004.008 HDD 120GB 5400RPM SATA HGST HTS543212L9A300 LF F/W:C40C KH.12007.016 HDD 120GB 5400RPM SATA WD WD1200BEVS-22UST0 ML125 LF F/ W:01.01A01 KH.12008.019 HDD 160GB 5400RPM SATA SEAGATE ST9160310AS CORSAIR LF F/W:30303 KH.16001.
Category Part Name and Description Acer Part No. VGA HEATSINK FINGER 33.APQ0N.002 CPU HEATSINK 60.AP50N.003 CPU HEATSINK FINGER 33.AP50N.003 Part Name and Description Acer Part No. INVERTER BOARD TDK-TBD489NR 19.AP50N.001 INVERTER BOARD TDK-TBD489NR 19.AP50N.001 INVERTER Category KEYBOARD Category 114 Part Name and Description Acer Part No. KEYBOARD 17_18KB-FV1 88KS BLACK US INTERNATIONAL (GLOSSY) KB.INT00.297 KEYBOARD 17_18KB-FV1 88KS BLACK US INTERNATIONAL HEBREW (GLOSSY) KB.INT00.
Category Chapter 6 Part Name and Description Acer Part No. KEYBOARD 17_18KB-FV1 89KS BLACK NORWEGIAN (GLOSSY) KB.INT00.310 KEYBOARD 17_18KB-FV1 89KS BLACK LUXEMBOURGISH (GLOSSY) KB.INT00.311 KEYBOARD 17_18KB-FV1 88KS BLACK KOREAN (GLOSSY) KB.INT00.312 KEYBOARD 17_18KB-FV1 88KS BLACK JAPANESE (GLOSSY) KB.INT00.313 KEYBOARD 17_18KB-FV1 89KS BLACK ITALIAN (GLOSSY) KB.INT00.314 KEYBOARD 17_18KB-FV1 88KS BLACK ISRAEL (GLOSSY) KB.INT00.315 KEYBOARD 17_18KB-FV1 89KS BLACK IRISH (GLOSSY) KB.INT00.
LCM Category Part Name and Description Acer Part No. LCD MODULE 18.4" WUXGA GLARE W/ ANTENNA &CCD 0.3M 6M.AP50N.002 LCD MODULE 18.4" WXGA+ GLARE W/ ANTENNA &CCD 0.3M 6M.AP50N.001 LCD 18.4" WXGA+ SAMSUNG LTN184KT01-A01 GLARE LF 220NIT 8MS 800:1 LK.18406.002 Part Name and Description Acer Part No. MAINBOARD AS8930Q INTEL PM45 ICH9 LF MB.ASZ0B.001 MAINBOARD TETON_2.5 INTEL PM45 ICH9 LF QC DISCRETE MB.ASZ0B.004 Part Name and Description Acer Part No.
Category Part Name and Description Acer Part No. VGA BOARD INSULATOR 47.AKE0N.002 LCD CHUSION 47.APQ0N.001 ANTENNA LEFT 50.ASY0N.003 ANTENNA RIGHT 50.ASY0N.004 MICROPHONE 23.ASY0N.001 LCD RUBBER 47.ASY0N.003 Part Name and Description Acer Part No. SCREW I M2 6MM M 4.5MM 0.8MM PHIL BK PATCH 86.APQ0N.004 SCREW M2.5X0.45 86.APQ0N.001 SCREW I M2.5 3MM M 4.5MM 0.8MM NI PATCH 86.AP50N.001 SCREW BNI PAT 86.TLT0N.002 SCREW PAN M2*0.4 6.0MM MACH 3.0MM 0.7MM CROSS NI 86.AP50N.002 SCREW 86.
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