Technical information

Chapter 4 151
Troubleshooting
Common Problems
Use the following procedure as a guide for computer problems.
NOTE: The diagnostic tests are intended to test only Acer products. Non-Acer products, prototype cards, or
modified options can give false errors and invalid system responses.
1. Obtain the failing symptoms in as much detail as possible.
2. Verify the symptoms by attempting to re-create the failure by running the diagnostic test or by repeating
the same operation.
3. Use the following table with the verified symptom to determine which page to go to.
4. If the Issue is still not resolved, see “Online Support Information” on page 247.
Symptoms (Verified) Go To
Power On Issue Page 152
No Display Issue Page 153
LCD Failure Page 155
Internal Keyboard Failure Page 155
TouchPad Failure Page 156
Internal Speaker Failure Page 156
ODD Failure Page 159
WLAN Failure Page 162
Thermal Unit Failure Page 162
Other Functions Failure Page 163
Intermittent Failures Page 164
Undermined Failures Page 164
Chapter 4