AA G330_UG_EN-cop.
AA G330_UG_EN-cop.fm Page ii Friday, November 24, 2006 11:29 AM Copyright © 2006 Acer Incorporated All Rights Reserved. Acer Altos G330 Series User’s Guide Changes may be made periodically to the information in this publication without obligation to notify any person of such revision or changes. Such changes will be incorporated in new editions of this manual or supplementary documents and publications.
AA G330_UG_EN-cop.fm Page iii Friday, November 24, 2006 11:29 AM iii Notices FCC declaration of conformity This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
AA G330_UG_EN-cop.fm Page iv Friday, November 24, 2006 11:29 AM iv However, there is no guarantee that interference will not occur in a particular installation.
AA G330_UG_EN-cop.fm Page v Friday, November 24, 2006 11:29 AM v Laser compliance statement The CD or DVD drive used with this computer is a laser product. The CD or DVD drive's classification label (shown below) is located on the drive. CLASS 1 LASER PRODUCT CAUTION: INVISIBLE LASER RADIATION WHEN OPEN. AVOID EXPOSURE TO BEAM. APPAREIL A LASER DE CLASSE 1 PRODUIT LASERATTENTION: RADIATION DU FAISCEAU LASER INVISIBLE EN CAS D'OUVERTURE. EVITTER TOUTE EXPOSITION AUX RAYONS.
AA G330_UG_EN-cop.fm Page vi Friday, November 24, 2006 6:14 PM vi CE declaration of conformity We, Acer Computer (Shanghai) Limited 3F, No. 168 Xizang Medium Road, Huangpu District, Shanghai, China Contact Person: Mr. Easy Lai Tel: 886-2-8691-3089 Fax: 886-2-8691-3000 E-mail: easy_lai@acer.com.
AA G330_UG_EN-cop.fm Page vii Friday, November 24, 2006 11:29 AM vii Declaration of conformity for EU countries Hereby, Acer, declares that this PC series is in compliance with the essential requirements and other relevant provisions of Directive 1999/5/EC.
AA G330_UG_EN-cop.fm Page viii Friday, November 24, 2006 11:29 AM viii Information for your safety and comfort Safety instructions Read these instructions carefully. Keep this document for future reference. Follow all warnings and instructions marked on the product. Turning the product off before cleaning Unplug this product from the wall outlet before cleaning. Do not use liquid cleaners or aerosol cleaners. Use a damp cloth for cleaning.
AA G330_UG_EN-cop.fm Page ix Friday, November 24, 2006 11:29 AM ix • Slots and openings are provided for ventilation to ensure reliable operation of the product and to protect it from overheating. These openings must not be blocked or covered. The openings should never be blocked by placing the product on a bed, sofa, rug or other similar surface. This product should never be placed near or over a radiator or heat register, or in a built-in installation unless proper ventilation is provided.
AA G330_UG_EN-cop.fm Page x Friday, November 24, 2006 11:29 AM x Warning! The grounding pin is a safety feature. Using a power outlet that is not properly grounded may result in electric shock and/or injury. Note: The grounding pin also provides good protection from unexpected noise produced by other nearby electrical devices that may interfere with the performance of this product. • Use the product only with the supplied power supply cord set.
AA G330_UG_EN-cop.fm Page xi Friday, November 24, 2006 11:29 AM xi • the product exhibits a distinct change in performance, indicating a need for service • the product does not operate normally after following the operating instructions Note: Adjust only those controls that are covered by the operating instructions, since improper adjustment of other controls may result in damage and will often require extensive work by a qualified technician to restore the product to normal condition.
AA G330_UG_EN-cop.fm Page xii Friday, November 24, 2006 11:29 AM xii Tips and information for comfortable use Computer users may complain of eyestrain and headaches after prolonged use. Users are also at risk of physical injury after long hours of working in front of a computer. Long work periods, bad posture, poor work habits, stress, inadequate working conditions, personal health and other factors greatly increase the risk of physical injury.
AA G330_UG_EN-cop.fm Page xiii Friday, November 24, 2006 11:29 AM xiii Taking care of your vision Long viewing hours, wearing incorrect glasses or contact lenses, glare, excessive room lighting, poorly focused screens, very small typefaces and low-contrast displays could stress your eyes. The following items provide suggestions on how to reduce eyestrain. • • Eyes • Rest your eyes frequently. • Give your eyes regular breaks by looking away from the monitor and focusing on a distant point.
AA G330_UG_EN-cop.fm Page xiv Friday, November 24, 2006 11:29 AM xiv Developing good work habits Develop the following work habits to make your computer use more relaxing and productive: • Take short breaks regularly and often. • Perform some stretching exercises. • Breathe fresh air as often as possible. • Exercise regularly and maintain a healthy body. Warning! We do not recommend using the computer on a couch or bed.
System specifications Performance Mechanical External and internal structure Front panel Rear panel Internal components System boards Mainboard Backplane board System jumpers System LED indicators Front panel LED indicators Hot-plug HDD LED indicators LAN port LED indicators 2 System setup Setting up the system Pre-installation requirements Connecting peripherals Turning on the system Power-on problems Turning off the system 3 System upgrade Installation precautions ESD precautions Pre-installation instru
4 System BIOS 51 BIOS overview Entering BIOS setup BIOS setup interface BIOS setup navigation keys BIOS setup primary menus Main menu Advanced menu Security menu Server Management menu Boot Options menu Error Manager Exit menu Clearing the CMOS RAM Upgrading the BIOS 53 54 54 54 56 56 57 67 72 75 77 78 80 81 5 System troubleshooting 83 Pre-troubleshooting procedure Resetting the system Initial system startup problems Initial troubleshooting checklist Hardware diagnostic testing Checking the boot-up st
Appendix B: SATA RAID configuration 103 SATA RAID configuration utilities Onboard Intel SATA RAID configuration Onboard LSI SATA RAID configuration 105 105 107 Appendix C: SAS RAID configuration 109 SAS RAID configuration support Entering the Adaptec SAS/SATA Configuration Utility Creating the RAID 1 volume Index 111 111 111 113
1 System tour
The Acer Altos G330 server is a single processor system featuring the latest in computing technology. It hosts a range of powerful and flexible features designed to meet the needs of various network environments. From simple networking functions to computing-intensive applications, the Altos G330 delivers.
3 System specifications This section lists down the impressive computing features of the Altos G330 system.
4 1 System tour Memory • Four DIMM slots supporting DDR2 667 unbuffered ECC modules • Maximum memory capacity of 8 GB • Supports 512 MB, 1 GB, and 2 GB capacity modules • Supports dual-channel interleave operation 2 PCI interface • Four PCI bus slots with three separate bus segments • One PCI Express x8 bus slot with x4 throughput • One PCI Express x8 bus slot with x8 throughput • Two 32-bit/33 MHz/3.
5 Media storage • Three 5.25-inch device bays • • Optical disc drive (ODD) installed in the topmost bay (DVD-ROM or combo drive) • Two 5.25-inch bays support installation of optional DAT and AIT tape drives One hard disk drive (HDD) cage bay supports the following options: • • Hot-swap 3 or easy-swap HDD cages • Up to four SAS or SATA II drives Media storage options • One 3.
6 1 System tour Hardware monitoring and server management • Hardware monitoring for voltage, temperature, and fan speed detection integrated in the SMSC SCH5027 chip • Status LED indicators for constant monitoring of basic system operations • Intel Active Management Technology for out-of-band remote system management Operating system • Microsoft Windows 2000 • Microsoft Windows Server 2003 x64 Edition • Microsoft Windows Server 2003 • Red Hat® Enterprise Linux® 4.
7 External and internal structure Front panel No. Component No. Component 1 ODD mechanical eject hole 8 Power indicator 2 ODD activity indicator 9 HDD activity indicator 3 Optical disc drive 10 HDD bay bezel 4 ODD eject button 11 Security keylock 5 5.25-inch drive bays 12 FDD eject button 6 USB 2.
8 1 System tour Rear panel No. Icon Component 1 Side panel release latch 2 Expansion slot covers 3 USB 2.
9 Internal components No. Component 1 Release sliders for the 5.
10 1 System tour System boards Mainboard No. Component No.
11 No. Component No. Component 11 FDD connector 18 SATA port 0 12 IDE connector 19 External USB connector 13 SATA port 3 20 PCI slot 1 (32-bit/33 MHz/3.3 V) 14 SATA port 2 21 PCI slot 2 (32-bit/33 MHz/3.
12 1 System tour System jumpers No. Jumper Setting 1 NIC1 NVM protect mode 1-2 – The contents of the Intel 82573E NVM (nonvolatile memory) is protected and can not be updated. 2-3 – The contents of the Intel 82573E NVM can be programmed. 2 Clear CMOS 1-2 – Normal operation setting 2-3 – The CMOS RAM contents will be cleared on the next reset. 3 BIOS recovery 1-2 – Normal operation setting 2-3 – BIOS recovery setting Note: The default setting for normal operation is 1-2 for all system jumpers.
13 System LED indicators This section discusses the different status LED indicators located on the: • Front panel • Hot-plug HDD carrier • LAN port Knowing what each LED indicator signifies can aid in problem diagnosis and troubleshooting. Front panel LED indicators The LED indicators (green) mounted on the front panel allow the constant monitoring of the system’s power status and drive activity. No. Indicator Status Description 1 ODD activity Blinking There is an ongoing ODD activity.
14 1 System tour Hot-plug HDD LED indicators A drive activity LED indicator is mounted on the hot-plug HDD carrier. The table below lists the possible drive states. Status Green Amber Description HDD access Blinking — Ongoing hot-plug HDD activity HDD failure — On Hot-plug HDD failure HDD rebuild Flashing green/amber HDD is rebuilding data. LAN port LED indicators The Gigabit LAN port located on the rear panel has two LED indicators that show its status. No.
2 System setup
This chapter gives you instructions on how to prepare the system for operation. Procedures for connecting peripherals are also explained.
17 Setting up the system Pre-installation requirements Selecting a site Before unpacking and installing the system, select a suitable site for the system for maximum efficiency.
18 2 System setup Connecting peripherals The color-coded I/O ports on the rear panel support a variety of compatible peripherals. Note: Consult the operating system manual for information on how to configure the network setup. Caution: Do not route the power cord where it will be walked on or pinched by items placed against it. The server is designed to be electrically grounded (earthed). To ensure proper operation, plug the power cord into a properly grounded AC outlet only.
19 Turning on the system After making sure that you have properly set up the system, applied power, and connected all the necessary peripherals, you can now power on the system. To turn on the system, press the power button on the front panel. The system starts up and displays a welcome message on the monitor. After that, a series of power-on self-test (POST) messages appears. The POST messages indicate if the system is running well or not.
20 2 System setup Power-on problems If the system fails to boot after you have applied power, check the following factors that might have caused the boot failure. • The external power cord may be loosely connected. Check the power cord connection from the power outlet to the power cord socket on the rear panel. Make sure that the cord is properly connected to the power outlet and to the power cord socket. • No power comes from the grounded power outlet. Have an electrician check your power outlet.
21 Turning off the system There are two ways to turn off the server—via software or via hardware. The software procedure below applies to a system running on a Windows OS. For other OS shutdown procedures, refer to the related user documentation. To turn off the system via software: 1 Press Ctrl+Alt+Delete on the attached keyboard or click Start on the Windows taskbar. 2 Select Shut Down. 3 Select Shut down from the drop-down menu, then click OK.
22 2 System setup
3 System upgrade
This chapter discusses the precautionary measures and installation procedures you need to know when upgrading the system.
25 Installation precautions Before you install any server component, it is recommended that you read the following sections first. These sections contain important ESD precautions along with pre-installation and post-installation procedures. ESD precautions Electrostatic discharge (ESD) can damage static-sensitive hardware components, such as the processor, disk drives, and the system boards.
26 3 System upgrade Pre-installation instructions Perform the steps below before you open the server or before you remove or replace any component. Warning! Failure to properly turn off the server before you start perform any hardware configuration may cause serious damage and bodily harm. Do not attempt the procedures described in the following sections unless you are a qualified service technician. 1 Back up all important system and data files before performing any hardware configuration.
27 Opening the server Caution: Before you proceed, make sure that you have turned off the system and all peripherals connected to it. Read the "Pre-installation instructions" section page 26. You need to open the server before you can install upgrade components. The front bezels and (left) side panel are removable to allow access to the server’s internal components. Refer to the following sections for instructions. Removing the side panel 1 Perform the pre-installation instructions described on page 26.
28 3 System upgrade (3) Slide the side panel toward the rear of the chassis to detach it. Removing the front bezels 1 Remove the side panel. 2 Remove the front bezels. There are two front bezels protecting the 5.25-inch drive bays and the HDD bay. Remove the top bezel first. (1) Release the top bezel retention tabs from the chassis interior. (2) Pull the top bezel away from the chassis. (3) Pull the lower bezel upward to release its retention tabs from the chassis.
29 Configuring a 5-25 inch storage device The three 5.25-inch device bays support a variety of storage devices for additional storage capacity and scalability. Go to page 5 for a list of supported storage devices. By default, the system ships with a DVD-ROM drive installed on the topmost device bay. You can choose to replace this default drive, or you can install a new storage device. To install an optional storage device: 1 Perform the pre-installation instructions described on page 26.
30 4 3 System upgrade Use a flat-blade screwdriver to pry the dummy bezel off the device bay where you intend to install the new storage device. Keep this dummy bezel for future reinstallation. 5 Install the new 5.25-inch storage device. (1) Move and hold the DVD drive release slider of the unlock position . (2) Slide the new 5.25-inch drive into the drive bay. (3) Move the release slider into the lock position . (4) Connect the power and data cables of the new storage device.
31 Configuring a hard drive The Altos G330 HDD cage bay accommodates both hot-plug and easy-swap HDD cage models. The main difference between these two cage models is the presence of a backplane board on the rear side of the hot-plug HDD cage. Both cage models support up to four SATA II or SAS hard disk drives. Users have the option to purchase extra hard disks to provide the system with additional storage capacity and scalability.
32 3 System upgrade To remove an easy-swap hard drive: 1 Remove the side panel from the chassis. Go to page 27 for instructions. 2 Disconnect the data and power cables from their HDD connectors. The figure below shows the cable connections for a SAS HDD connected to an optional SAS/SAS RAID expansion card. Easy-swap HDD configuration also supports SATA HDDs connected to the onboard SATA connectors. 3 Press the hard disk carrier button to release the ejector lever.
33 To install a hot-plug hard drive: 1 If necessary, unlock the HDD bay bezel, then pull it open. 2 Pull out the dummy HDD carrier from the cage. 3 Prepare the new blank HDD carrier for installation. (1) Remove the four screws that secures the blank frame. You will use these screws to secure the hard disk later. (2) Detach the plastic frame from the HDD carrier.
34 3 System upgrade 4 Align the new hard disk with the HDD carrier, then secure it with the four screws you removed in step 3-1. 5 Install the new hard drive into the cage. (1) Slide the drive into the cage with the ejector lever still extended. (2) Make sure that the drive is properly inserted before pushing the lever back until it clicks into place. To install an easy-swap hard drive: 1 Remove the side panel from the chassis. Go to page 27 for instructions.
35 Upgrading the processor Altos G330 has one LGA775 processor socket that supports a variety of Intel processor models. Refer to page 3 to for a list of these supported processor options. This section explains the procedures for removing and installing the processor and heat sink-fan. Processor configuration precautions • Handle the processor and the HSF assembly carefully. Damage to either may prevent the system from functioning properly.
36 4 3 System upgrade Remove the HSF from the chassis. The HSF type will depend on the default processor model. The figures below show the HSF types available for the Altos G330 system. (1) Disconnect the processor HSF cable from its mainboard connector. (2) Loosen the four HSF mounting pins. (3) Twist the HSF sightly to break the thermal grease bond loose. Once the thermal grease bond is broken, lift the HSF away from the mainboard.
37 6 Remove the default processor. Warning! The processor becomes very hot when the system is on. Allow it to cool off first before handling. (1) Press down on the socket lever while pulling it towards the center of the mainboard to disengage it from the socket hook. (2) Fully open the load lever. (3) Press the rear tab with your finger tip to bring the front end of the retention plate up slightly. (4) Open the plate to expose the socket body.
38 3 System upgrade 10 Install the new processor. (1) Hold the processor by its edges, then insert it in the socket. Make sure that the alignment tabs on the socket fit the two notches located on the edge of the processor. The pins are keyed in such a way that you cannot install the processor in the wrong orientation without bending the pins. (2) Close the retention plate. (3) Press down on the socket lever while pushing it towards the center of the processor socket to engage it under the socket hook.
39 12 Reinstall the HSF assembly. The HSF type will depend on the new processor model. The figures below show the HSF types available for the Altos G330 system. (1) Align then insert the HSF on top of the retention plate. (2) Tighten the four mounting pins a few threads in, observing a diagonally opposite pattern, then tighten them completely to secure the heat sink to the processor base. (3) Reconnect the HSF cable to its mainboard connector.
40 3 System upgrade Upgrading the system memory This section explains the procedures for removing and installing a memory module. Altos G330 has four DDR2-533/667 DIMM slots. Each slot supports 512 MB, 1 GB or 2 GB memory modules. The maximum memory capacity is 8 GB. System memory interface Altos G330 has four DIMM slots divided into two memory channels.
41 • DIMMs on channel A (DIMM1A and 2A) are paired with DIMMs on channel B (DIMM1B and 2B) to enable two-way interleaving. When only two DIMMs are being used, the population order must be DIMM1A and DIMM1B to ensure dual-channel operating mode. • For best performance and dual-channel interleave operation, DIMM modules must be installed or removed in matched pairs, following the slot sequence: DIMM1A and 1B first, then DIMM2A and 2B.
42 3 System upgrade Interleave mode Dual channel Channel A DIMM1A DIMM2A Channel B DIMM1B DIMM2B Total memory 512 MB 512 MB 1 GB 1 GB 1 GB 2 GB 2 GB 2 GB 4 GB 512 MB 512 MB 512 MB 512 MB 2 GB 1 GB 1 GB 1 GB 1 GB 4 GB 2 GB 2 GB 2 GB 2 GB 8 GB To remove a memory module: 1 Perform the pre-installation instructions described on page 26. 2 Lay the server on its side (components showing). 3 If necessary, remove any cables that prevent access to the DIMM slots.
43 To install memory module: 1 Perform steps 1 through 3 of the previous section. 2 Select an empty DIMM slot. 3 If necessary, open the holding clips of the selected DIMM slot. 4 Remove the new memory module from its protective packaging, handling it by the edges. 5 Install the new memory module. (1) Align the module so that the notch on the slot fits the keyed edge of the module, then press the module at both ends until the retaining clips snap into place.
44 3 System upgrade Installing an expansion card This section explains how to install an expansion card. Altos G330 has four PCI bus slots with three separate bus segments, namely: • One PCI Express x8 bus slot with x4 throughput • One PCI Express x8 bus slot with x8 throughput • Two 32-bit/33 MHz/3.3V PCI bus slots To install an expansion card: 1 Perform the pre-installation instructions described on page 26. 2 If necessary, remove any cables that prevent access to the expansion slots.
45 Caution: Do not discard the slot cover. If the expansion card is removed in the future, the slot cover must be reinstalled to maintain proper system cooling. 5 Remove the expansion card from its protective packaging, handling it by the edges. 6 Install the new expansion card. (1) Insert the card into the selected slot. Make sure that the card is properly seated. (2) Insert the lower end of the card bracket latch to its chassis notch. (3) Secure the card bracket latch tab to the chassis.
46 3 System upgrade 7 Connect the necessary cables to the expansion card as required. 8 Observe the post-installation instructions described on page 26. When you turn on the system, the BIOS setup automatically detects and assigns resources to the new device (applicable only to Plug-and-Play expansion cards).
47 Replacing the CMOS battery Altos G330 uses a a lithium battery that powers the CMOS RAM when the system is turned off. When battery life starts to drain, it loses voltage, and the system settings stored in CMOS RAM (for example, the date and time values for the RTC—real time clock) may be wrong. Contact your local Acer service representative or dealer for a list of approved replacement battery. Warning! Danger of explosion if battery is incorrectly replaced.
48 3 System upgrade To replace the CMOS battery: 1 Perform the pre-installation instructions described on page 26. 2 Lay the server on its side (components showing). 3 If necessary, remove any cables that prevent access to the CMOS battery socket. 4 Remove the CMOS battery. Caution: Removing the CMOS battery will clear the contents of the CMOS RAM. Prior to battery replacement, use the Save as User Default Values option of the Setup Exit menu to save the current configuration settings.
49 7 Install the new CMOS battery. (1) Insert the new battery into its socket with the positive (+) side facing the processor socket. (2) Make sure the retainer tab secures the battery in place. 8 Observe the post-installation instructions described on page 26. 9 Run the BIOS setup utility. 10 Under the Exit menu you can either load the system default configuration settings, or you can restore the customized user values you’ve save in step 4.
50 3 System upgrade
4 System BIOS
This chapter gives information about the system BIOS and discusses how to configure the system by changing the settings of the BIOS parameters.
53 BIOS overview BIOS setup is a hardware configuration program built into the system's Basic Input/Output System (BIOS). Since most systems are already properly configured and optimized, there is no need to run this utility.
54 4 System BIOS Entering BIOS setup 1 Turn on the server and the monitor. If the server is already turned on, close all open applications, then restart the server. 2 During POST, press F2. If you fail to press F2 before POST is completed, you will need to restart the server. Note: If you are unable to access BIOS setup, you need to clear the CMOS RAM. Go to page 80 for instructions.
55 • • + and - keys – Select a value for the currently selected field (only if it is user-configurable). Press these keys repeatedly to display each possible entry, or the Enter key to choose from a pop-up menu. Esc – If you press this key: • On one of the primary menu screens, the Exit menu displays. • On a submenu screen, the previous screen displays. • When you are making selections from a pop-up menu, closes the pop-up without making a selection.
56 4 System BIOS BIOS setup primary menus The Setup menu bar displays the eight primary BIOS Setup menus, namely: • Main • Boot Options • Advanced • Boot Manager • Security • Error Manager • Server Management • Exit Main menu Parameter Description Option Logged in as The kind of account used to logged into the system. BIOS Version Firmware version loaded on the hardware platform. BIOS Build Date Date when the firmware loaded on the hardware platform was compiled.
57 Parameter Description Option POST Error Pause Select whether to wait for user intervention (Enabled) or proceed with boot-up (Disabled)—when possible—if a critical POST error is detected during boot-up. Enabled Disabled System Date Set the system date following the weekday-month-dayyear format. System Time Set the system time following the hour-minute-second format.
58 4 System BIOS Processor Parameter Description Option Processor Family Identifies the Intel processor line to which the system processor belongs. Core Frequency System processor frequency System Bus Frequency Front side bus frequency L2 Cache RAM System processor second-level cache size CPUID Register The CPUID register value consists of bit fields corresponding to particular processor details (e.g. architecture revision, model number).
59 Parameter Description Option Execute Disable Bit Select whether to enable the Intel Execute Disable Bit (XD) function. The XD function allows the processor to divide the system memory into areas for storage of processor instructions or for storage of data. When a malicious worm attempts to insert code in the buffer, the processor disables code execution, preventing damage or worm propagation.
60 4 System BIOS Parameter Description Option Memory Channel A/B Slot 0/1 The memory size installed on each of the DIMM slots. Memory Correction Select whether to enable the ECC (Error Correction Code) event logging function. ECC Non-ECC IDE Controller Parameter Description Option Onboard PATA Controller Select whether to enable the system to detect the onboard PATA controller. Enabled Onboard SATA Controller Select whether to enable the system to detect the onboard SATA controller.
61 Parameter Description Option Primary IDE Master Specifies the IDE device connected to the master port of the primary IDE channel. Primary IDE Slave Specifies the IDE device connected to the slave port of the primary IDE channel. SATA Port 0/1/ 2/3/ Display the drive name and capacity of the hard drives connected to the SATA ports. Serial Port Parameter Description Option COM1 Enable Select whether to enable the serial port.
62 4 System BIOS USB Configuration Parameter Description Option Module Version USB driver version loaded in the system USB Devices Enabled List of currently enabled USB devices USB Controller Select whether to enable the onboard USB ports. Enabled Disabled Legacy USB Support Legacy USB support refers to system support for USB mice/keyboards in a legacy OS like DOS. Enabled Disabled When set to Enabled, any attached USB mouse/keyboard can be used in DOS or during system boot-up.
63 PCI Parameter Description Option Intel 82573E GbE Select whether to enable the onboard Intel 10/100/1000 82573E Gigabit Ethernet Controller chipset.
64 4 System BIOS Power Parameter Description Option After Power Failure Defines the power state to resume to after a system shutdown that is due to an interruption in AC power. Last State Power Off Power On When set to Last State, the system will return to the active power state prior to shutdown. When set to Power Off, the system remains off after a power failure. When set to Power On, the system will be turned on after a power failure.
65 Boot Configuration Parameter Description Option NumLock Select the Num Lock key behavior during system boot-up.
66 4 System BIOS Hardware Health Configuration Parameter Description Option Hardware Monitor Press Enter to view the Hardware Monitor screen which displays a real-time record of the system temperature, fan speed, and voltage. The following screen is a sample hardware monitor log. Auto Fan Control Select whether to enable Auto Fan Control. In this mode, the system fan speed is automatically adjusted based on the current system temperature.
67 Security menu The Security menu allows you to safeguard and protect the system from unauthorized use by setting up access passwords. Parameter Description Option Admin Password This field indicates whether an administrator password has been assigned. Not Installed User Password This field indicates whether a user password has been assigned. Not Installed Admin Password Press Enter to configure the admin password. User Password Press Enter to configure the user password.
68 4 System BIOS There are two types of passwords that you can set. • Admin password Entering this password will allow the user to access and change all settings in the Setup utility. • User password Entering this password will restrict a user’s access to the Setup menus. To enable or disable this field, an admin password must first be set. A user can only access and modify the System Time, System Date, and User Password fields.
69 3 Retype the password to verify the first entry then press Enter again. 4 Press F10. 5 Select Yes to save the new password and close the Setup utility. To change a system password: 1 Use the up/down keys to select a password parameter, then press Enter. 2 Type the original password then press Enter.
70 4 System BIOS 3 Type a new password then press Enter. 4 Retype the password to verify the first entry then press Enter again. 5 Press F10. 6 Select Yes to save the modified password and close the Setup utility.
71 To remove a system password: 1 Use the up/down keys to select a password parameter, then press Enter. 2 Enter the current password then press Enter. 3 Press Enter twice without entering anything in the new and confirm password fields. 4 After doing this, the system automatically sets the related password parameter to Not Installed. To reset a lost password: If you forget the administrator password, you need to clear the contents of the CMOS RAM where the system passwords are stored.
72 4 System BIOS Server Management menu Parameter Description Option Clear Event Log Select whether to delete all event log entries during the next system boot-up. Enabled Event Logging Select whether to allow logging of DMI (Desktop Management Interface) system events. Enabled ECC Event Logging Select whether to allow logging of ECC events. This function requires that the Memory Correction field in the Advanced | Memory submenu be set to Enabled.
73 Parameter Description Option Enter AMTBx Setup Select whether to enable access to the Intel Management Engine BIOS Extension setup screen. This setup screen is used to enable either Intel AMT or ASF 2.0, not both. Enabled Disabled Boot to Network Select whether to enable the Preboot Execution Environment (PXE, remote system boot-up). Enabled Disabled View Event Log Press Enter to view the system event log (SEL). Console Redirection Displays the current console redirection settings.
74 4 System BIOS Console Redirection Parameter Description Option Console Redirection Select whether to enable console redirection. Console redirection enables users to manage the system from a remote location. Enabled Disabled Flow Control Assign control for the console redirection flow. None Baud Rate Select the baud rate for console redirection. 9.6K 19.2K RTS/CTS 38.4K 57.6K 115.2K Terminal Type Select a terminal type to be used for console redirection.
75 System Information The System Information submenu is a simple display page for basic system ID information. Items on this screen are non-configurable. Boot Options menu The Boot Options menu allows you to set the boot time-out value and drive priority during system boot-up.
76 4 System BIOS Parameter Description Option Boot Timeout Set the predefined time period (in seconds) before the system boots up. 10 Note: Setting the Boot Timeout to 65535 will disable the boot timer. Boot Option # 1-4 Set the boot device options to determine the sequence in which the server checks which device to boot from. Select a boot order item, then use the +/- keys to select the particular drive for that boot position.
77 Error Manager Every time the server is powered on, it performs a series of diagnostic tests that checks firmware and assemblies to ensure that the server is properly functioning. This is referred to as Power–On Self–Test or POST. If POST detects an error, it either displays an error message or emits a beeping sounds. For more information on POST beep codes, go to page 94. In instances of a non-critical POST failure, an error message describing the problem appears onscreen.
78 4 System BIOS Exit menu The Exit menu displays various options to quit from the BIOS setup. Highlight any of the exit options, then press Enter. Parameter Description Save Changes and Exit Once you have completed the system configuration changes, select this option to close Setup and reboot the server so the new system configuration settings can take effect.
79 Parameter Description Save as User Default Values After customizing the configuration settings based on your computing preferences, you can save them as user default values. If you ever clear the CMOS RAM or perform a BIOS upgrade, you have the option to reload these preferred Setup values without having to manually enter them again. Note: Make sure to select this option whenever you make any change to the Setup settings or install new hardware to keep the user default values updated.
80 4 System BIOS Clearing the CMOS RAM You may need to clear the Setup configuration values stored in the CMOS RAM if the configuration has been corrupted, or if incorrect settings made in the Setup utility have caused error messages to be unreadable. Clearing the CMOS RAM removes the administrator password. Clearing the CMOS RAM can be done either by using the CMOS clear jumper, or by removing the CMOS battery. Go to page 47 for instructions on how to remove the battery.
81 Upgrading the BIOS The BIOS upgrade utility allows you to upgrade the BIOS in flash memory. The code and data in the upgrade file include the following: • Onboard system BIOS, including the recovery code, latest version of the Setup utility, and strings. • Onboard video BIOS, and other option ROMs for devices embedded on the mainboard.
82 4 System BIOS To upgrade the BIOS: Important: Before performing a BIOS upgrade, make sure to connect the server to a reliable uninterruptible power supply (UPS) to prevent a power outage or other unexpected interruption. Such interruption can corrupt the BIOS code and damage the system. 1 Follow the instructions in the readme file that came with the BIOS upgrade utility. 2 When the update is completed, remove the bootable media from which you performed the upgrade, then reboot the server.
5 System troubleshooting
This chapter provides possible solutions for specific problems. If you cannot correct the problem, contact your local Acer representative or authorized dealer for assistance.
85 Pre-troubleshooting procedure If you encounter any problem, ensure first that the system has the latest BIOS version. In addition to the BIOS, also update any drivers used for components that you have installed in the system, such as video drivers, network drivers, and storage drivers. Resetting the system Before going through in-depth troubleshooting, attempt first to reset the system using one of the methods below.
86 5 System troubleshooting Initial system startup problems Problems that occur at initial system startup are usually caused by an incorrect installation or configuration. Hardware failure is a less possible cause. If the problem you are experiencing is with a specific application, see the "There is problem with the software program" item on page 92.
87 Initial troubleshooting checklist Use the checklist below to eliminate the possible cause for the problem you’re encountering.
88 5 System troubleshooting Hardware diagnostic testing This section provides a detailed approach to identifying a hardware problem and its cause. Checking the boot-up status Caution: Before disconnecting any peripheral cables from the server, turn off the system and any peripheral devices. Failure to do so can cause permanent damage to the system and/or the peripheral device. 1 Turn off the system and all external peripheral devices.
89 Verifying the condition of the storage devices As POST determines the system configuration, it tests for the presence of each storage device installed in the system. As each device is checked, its activity indicator should turn on green briefly. Check the activity indicators for the hard drive(s), DVD-ROM drive, floppy drive, and any other 5.25-inch device you may have installed. If any of these indicators fail to light up, refer to the related problems listed in the "Component troubleshooting" section.
90 5 System troubleshooting Component troubleshooting Listed below are specific problems that may arise during the use of your server and their possible solutions. Power indicator does not light. Do the following: • Make sure the power supply module is properly installed. • Make sure the power cord is connected correctly. • Make sure that the wall outlet has power. Test it by plugging another device. • Make sure the power indicator on the front panel is lit up green.
91 HDD activity indicator does not light. Do the following: • Make sure the HDD data and power cables are connected correctly. • Check that relevant switches and jumpers on the hard drive and on the backplane board (for hot-plugs HDD) are set correctly. DVD drive activity indicator does not light. Do the following: • Make sure the IDE and power cables are properly connected. • Check that relevant switches and jumpers on the drive are set correctly. • Check that the drive is properly configured.
92 5 System troubleshooting Network connection indicators do not light. Do the following: • Check the cabling and network equipment to make sure that they are in proper condition. • Reinstall the network drivers. • Try another port or hub on the switch. Network activity indicators do not light. Do the following: • Make sure the correct network drivers are loaded on the system. • Network might be idle. Peripheral device connected to a USB port does not work.
93 No characters appear on the monitor. Check the following: • Is the keyboard functioning? Test it by turning the Num Lock function on and off to check if the Num Lock indicator lights up.
94 5 System troubleshooting POST beep codes The table below lists the POST error beep codes. Prior to system video initialization, the BIOS uses these beep codes to inform users of error conditions. Note that not all error conditions are supported by BIOS beep codes. Number of beeps Possible cause Corrective action 1, 2, or 3 Memory error Reseat the memory or replace the DIMMs with known good modules. 4 - 7 or 9 - 11 Fatal error indicating a possible serious system problem.
Appendix A: Intel Active Management Technology
This appendix gives an overview of Intel Active Management Technology, as well as instructions for the initial IAMT BIOS configuration.
97 Intel AMT overview The onboard Intel 82573E Ethernet controller has built-in support for Intel AMT. This technology enables system administrators to monitor and protect their networked computing assets, even in situations where the client system is ordinarily inaccessible (such as a crashed hard drive or a locked operating system), reducing network downtime.
98 Appendix A: Intel Active Management Technology Intel AMT BIOS Extension menu The first step in configuring a client system requires access to the Intel AMT BIOS Extension Menu. The client system is the system that you will access using Intel AMT. This system must be equipped with an Intel PRO Network Connection which incorporates Intel AMT technology.
99 Configuring the initial IAMT BIOS settings Important: IAMT BIOS options #4 (Provisioning Server), #6 (Unprovision) and #8 (SOL/IDE-R) are only used when provisioning Intel AMT in an Enterprise environment. Do not adjust these options unless instructed to do so by your Enterprise mode software vendor. 1 In the Administrator password prompt, type the default password admin (password is case-sensitive), then press Enter. 2 Select Change Password to change the administrator password.
100 3 Appendix A: Intel Active Management Technology Set the new IAMT admin password, then press Enter. As a security precaution, the client system will not be accessible over the network until the default password is changed. Important: You must use a strong password. Strong passwords are between 8 and 32 characters long, have at least one upper case character, one lower case character, one number, and a special character (for example: !, @, #, $, %, ^, &, *).
101 6 Select TCP/IP, then press Enter. By default, DHCP is enabled. If you disable DHCP, then you must enter the following TCP/IP settings: • IP address. This address must be unique for your network; it is different from the IP address configured under the client OS.
102 Appendix A: Intel Active Management Technology 7 Select Provisioning Model, then press Enter. 8 Set the field to Small Business. 9 Select VLAN, then press Enter. 10 Enable or disable the VLAN support as necessary. This setting must match the OS adapter configuration. 11 Press Esc to close the BIOS Extension The system will continue to the load the operating system.
Appendix B: SATA RAID configuration
This appendix explains how to use the SATA RAID configuration utilities for creating a RAID volume in SATA drives.
105 SATA RAID configuration utilities Altos G330 supports onboard SATA RAID from both Intel and LSI SATA RAID functions. You need to enable either function in the BIOS Setup Utility before you can configure a SATA RAID volume. Caution: Creating a RAID volume erases all data previously saved in the hard drives. Make sure that you back up important files before starting a RAID configuration process. Note: For OS installation procedures, refer to the user documentation that came with your OS pack.
106 Appendix B: SATA RAID configuration Entering the onboard Intel SATA RAID Configuration Utility Note: There must be more than two SATA hard drives installed in the system, otherwise the Intel Matrix Storage Manager option ROM will be disabled. During POST, press Ctrl-I in the Intel Matrix Storage Manager option ROM prompt. Creating the RAID 1 volume 1 In the Onboard SATA RAID Configuration Utility, select 1. Create RAID Volume under the Main Menu, then press Enter.
107 Onboard LSI SATA RAID configuration This section briefly shows how to create a RAID 1 volume using the onboard LSI SATA RAID function. Enabling the onboard LSI SATA RAID function 1 Turn on the server and the monitor. 2 During POST, press F2 to access the BIOS Setup Utility. 3 Select the Advanced | IDE Controller submenu. 4 Change the setting of the Configure SATA as RAID field to Enabled. The SATA RAID OPROM field will appear. 5 Change the setting of the SATA RAID OPROM field to LSI.
108 Appendix B: SATA RAID configuration Creating the RAID 1 volume 1 In the onboard LSI RAID Configuration Utility, select Configuration from the Management menu. 2 Select New Configuration from the Configuration menu, then select YES to continue. An array selection window displays the devices connected to the current controller. 3 Press the arrow keys to choose the specific physical drives, then press the space bar to associate the selected drive with the current array.
Appendix C: SAS RAID configuration
This appendix explains how to use the SAS configuration utility for creating a RAID volume in SAS/SATA drives.
111 SAS RAID configuration support SAS RAID in the Altos G330 system requires the installation of the optional Adaptec 44300 SAS controller board. Contact your local Acer representative for information on how to purchase this item. Caution: Creating a RAID volume erases all data previously saved in the hard drives. Make sure that you back up important files before starting a RAID configuration process. Note: For OS installation procedures, refer to the user documentation that came with your OS pack.
112 Appendix C: SAS RAID configuration
113 Index C Numerics 5.
114 SAS RAID configuration 111 SATA RAID configuration 105 troubleshooting 91 hardware monitor specification 6 view log 66 HDD fan location 9 mainboard connector 10 HDD, see hard disk drive 5 heat sink-fan cable connector 10 install 39 remove 36 hot-plug HDD activity indicator 14 backplane board 11 install 33 remove 31 HSF, see heat sink-fan 5 I I/O port connections 18 IAMT BIOS enable 98 initial configuration 99 Intel AMT basic functions 97 BIOS settings 72 features 97 IAMT BIOS 98 overview 97 web browser
115 socket location 10 upgrade 35 upgrade precautions PS/2 keyboard port 8 PS/2 mouse port 8 35 R RAID configuration Adaptec SAS 44300 HostRAID 111 Intel SATA RAID 105 LSI SATA RAID 107 rear panel 8 remote system management console redirection 74 Intel AMT 72 PXE 73 S SATA RAID configuration Intel SATA RAID 105 LSI SATA RAID 107 security keylock 7 SEL, see system event log 72 serial port BIOS settings 61 location 8 server management Intel AMT 97 specification 6 side panel release latch 8 remove 27 specif
116 initial checklist 87 initial startup problems 86 memory problem 91 network problems 92 POST beep codes 94 power indicator problem 90 software program problem 92 system reset 85 USB device problems 92 U USB ports BIOS settings 62 front 7 rear 8 troubleshooting 92 user password 68 W Wake on LAN 64 WOL, see Wake on LAN 64
