Aspire 4740/4740G Series Service Guide Service guide files and updates are available on the ACER/CSD web; for more information, please refer to http://csd.acer.com.
Revision History Please refer to the table below for the updates made to this service guide.
Copyright Copyright © 2009 by Acer Incorporated. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without the prior written permission of Acer Incorporated. Disclaimer The information in this guide is subject to change without notice.
Conventions The following conventions are used in this manual: IV SCREEN MESSAGES Denotes actual messages that appear on screen. NOTE Gives bits and pieces of additional information related to the current topic. WARNING Alerts you to any damage that might result from doing or not doing specific actions. CAUTION Gives precautionary measures to avoid possible hardware or software problems. IMPORTANT Reminds you to do specific actions relevant to the accomplishment of procedures.
Preface Before using this information and the product it supports, please read the following general information. 1. This Service Guide provides you with all technical information relating to the BASIC CONFIGURATION decided for Acer's global product offering. To better fit local market requirements and enhance product competitiveness, your regional office MAY have decided to extend the functionality of a machine (e.g. add-on card, modem, or extra memory capability).
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Table of Contents System Specifications 1 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 System Block Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 Your Acer Notebook tour . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5 Front View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Table of Contents Removing the Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66 Removing the Speaker Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67 Removing the LCD Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69 Removing the Upper Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .74 Removing the Finger Print Reader . . . . . . . . . . . . . . .
Table of Contents Power On Issue . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .138 No Display Issue . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .139 Random Loss of BIOS Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .140 LCD Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .141 Built-In Keyboard Failure . . . . . . . .
Table of Contents X
Chapter 1 System Specifications Features Below is a brief summary of the computer’s many features: Operating System • Genuine Windows® 7™ Platform • Intel® Core™ i7 processor* • Intel® Core™ i5 processor* • Intel® Core™ i3 processor* • Mobile Intel® HM55 Express Chipset System Memory • Dual-Channel SDRAM support • Up to 4 GB of DDR3 1066 MHz memory, upgradeable to 8 GB using two soDIMM modules Display and graphics • 16:9 aspect ratio • 14" HD 1366 x 768 • NVIDIA® GeForce® 310M (Aspire 4
Communication • • Acer Video Conference, featuring: • Integrated Acer Crystal Eye webcam* • Acer PureZone technology WLAN: • Intel® Centrino® Advanced-N 6200 802.11a/g/n* • Acer InviLink™ Nplify™ 802.11b/g/n* • Acer InviLink™ 802.11b/g* • WPAN: Bluetooth® 2.1+Enhanced Data Rate (EDR)* • LAN: Gigabit Ethernet; Wake-on-LAN ready • Modem: 56K ITU V.92; Wake-on-Ring ready Dimensions and Weight • 342 (W) x 239 (D) x 23/38.6 (H) mm (13.4 x 9.4 x 0.9/1.5 inches) • 2.3Kg (5.
• DC-in jack for AC adapter Environment • • Temperature: • Operating: 5 °C to 35 °C • Non-operating: -20 °C to 65 °C Humidity (non-condensing): • Operating: 20% to 80% • Non-operating: 20% to 80% NOTE: Items marked with * denote only selected models. The specifications listed above are for reference only. The exact configuration of your PC depends on the model purchased.
System Block Diagram Clock Generator IDT: 9LRS3199AKLFT SILEGO: SLG8SP587 133/120/100/96/14.318MHZ to PCH Fan Control 48MHZ to CardReader page 41 PEG(DIS) HDMI(DIS) 100MHz PCI-E 2.0x16 5GT/s PER LANE 133MHz Nvidia N11MGE1 LVDS(DIS) CRT(DIS) page 22,23,24,25,26,27 page 12 Memory BUS(DDRIII) Intel 204pin DDRIII-SO-DIMM X2 Dual Channel page 10,11 Auburndale / Clarksfield BANK 0, 1, 2, 3 1.5V DDRIII 800/1066/1333 (UMA/DIS) (DIS) 6.4G/8.5G/10.
Your Acer Notebook tour Front View No. Item Description 1 Acer Crystal Eye webcam Web camera for video communication (only for certain models). 2 Microphone Internal microphone for sound recording. 3 Display screen Also called Liquid-Crystal Display (LCD), displays computer output (Configuration may vary by models). 4 Power button Turns the computer on and off. 5 Status indicators Light-Emitting Diodes (LEDs) that light up to show the status of the computer's functions and components.
No. Item Description 7 Palmrest Comfortable support area for your hands when you use the computer. 8 Status indicators Light-Emitting Diodes (LEDs) that light up to show the status of the computer's functions and components. 9 Click buttons (left, center* and right) The left and right buttons function like the left and right mouse buttons. *The center button serves as Acer BioProtection fingerprint reader supporting Acer FingerNav 4-way control function (only for certain models).
Closed Front View No. 1 Chapter 1 Icon Item Description Power Indicates the computer’s power status. Battery Indicates the computer’s battery status. 1. Charging: The light shows amber when the battery is charging. 2. Fully charged: The light shows blue when in AC mode.
Left View No. Item Description 1 DC in jack Connects to an AC adapter 2 Ethernet (RJ-45) port Connects to an Ethernet 10/100/1000-based network. 3 External display (VGA) port Connects to a display device (e.g. external monitor, LCD projector). 4 USB 2.0 Connects to USB 2.0 devices. HDMI port Supports high definition digital video connections. Line-in jack Accepts audio line-in devices (e.g., audio CD player, stereo walkman, mp3 player).
Right View No. Icon Item Description 1 USB 2.0 port Connect to USB 2.0 devices (e.g. USB mouse, USB camera). 2 Optical drive Internal optical drive; accepts CDs or DVDs. 3 Optical disk access indicator Lights up when the optical drive is active. 4 Optical drive eject button Ejects the optical disk from the drive. 5 Emergency eject hole Ejects the optical drive tray when the computer is turned off.
Bottom View No. 10 Icon Item Description 1 Battery bay Houses the computer's battery pack. 2 Battery release latch Releases the battery for removal. 3 Hard disk bay Houses the computer's hard disk (secured with screws). 4 Memory compartment Houses the computer's main memory. 5 Battery lock Locks the battery in position. 6 Ventilation slots and cooling fan Enables the computer to stay cool, even after prolonged use. Note: Do not cover or obstruct the opening of the fan.
Indicators The computer has several easy-to-read status indicators: The front panel indicators are visible even when the computer cover is closed. Icon Function Description Power Indicates the computer's power status. Battery Indicates the computer's battery status. NOTE: 1. Charging: The battery light shows amber when the battery is charging. 2. Fully charged: The light shows green when in AC mode. Easy-Launch Buttons Located beside the keyboard are application buttons.
Touchpad Basics (with fingerprint reader) The following items show you how to use the touchpad with Acer Bio-Protection fingerprint reader: • Move your finger across the touchpad (1) to move the cursor. • Press the left (2) and right (4) buttons located beneath the touchpad to perform selection and execution functions. These two buttons are similar to the left and right buttons on a mouse. Tapping on the touchpad is the same as clicking the left button.
Using the Keyboard The keyboard has full-sized keys and an embedded numeric keypad, separate cursor, lock, Windows, function and special keys. Lock Keys and embedded numeric keypad The keyboard has three lock keys which you can toggle on and off. Lock key Description Caps Lock When Caps Lock is on, all alphabetic characters typed are in uppercase. Num Lock + When Num Lock is on, the embedded keypad is in numeric mode.
Windows Keys The keyboard has two keys that perform Windows-specific functions. Key Description Windows key Pressed alone, this key has the same effect as clicking on the Windows Start button; it launches the Start menu.
Hot Keys The computer employs hotkeys or key combinations to access most of the computer’s controls like screen brightness, volume output and the BIOS utility. To activate hot keys, press and hold the key before pressing the other key in the hotkey combination. Hotkey Icon Function Description + Hotkey help Displays help on hotkeys. + Acer eSettings Management Launches Acer eSettings Management in Acer Empowering Technology.
Special Key You can locate the Euro symbol and the US dollar sign at the upper-center and/or bottom-right of your keyboard. The Euro symbol 1. Open a text editor or word processor. 2. Hold and then press the <5> key at the upper-center of the keyboard. NOTE: Note: Some fonts and software do not support the Euro symbol. Please refer to www.microsoft.com/ typography/faq/faq12.htm for more information. The US dollar sign 1. Open a text editor or word processor. 2.
Using the System Utilities Acer Bio-Protection (only for certain models) Acer Bio-Protection Fingerprint Solution is a multi-purpose fingerprint software package integrated with the Microsoft Windows operating system.
Hardware Specifications and Configurations Processor Item Specification CPU Type Intel® Mobile Calpella Arrandale CPU Core Logic • Two execution cores • A 32-KB instruction and 32-KB data first-level cache (L1) for each core • A 256-KB shared instruction/data second-level cache (L2) for each core • Up to 4-MB shared instruction/data third-level cache (L3), shared among all cores CPU Package mPGA-989 CPU Core Voltage Refer to table below Processor Specifications Processor # CPU Speed Bus S
CPU Fan True Value Table (UMA) CPU Temperature (°C) Core 0 Core 1 Core 2 Fan Speed (rpm) Core 3 SPL Spec (dBA) 40 40 40 40 2900 28 45 45 45 45 3200 31 50 50 50 50 3500 34 60 60 60 60 3900 37 80 80 80 80 4200 40 99 99 99 99 4200 40 • Throttling 50%: On =99°C; Off=89°C • OS Shut down: 104°C • H/W Shut down: 92°C BIOS ROM Item BIOS Vendor Specification Insyde H20 BIOS Version V0.
System Memory Item Specifications Memory Controller Onboard Memory Size 0MB (No on-board Memory) DIMM socket number 2 sockets Supports Memory size per socket 4 GB Support maximum memory size 8 GB for 64bit OS (with two 2GB SO-DIMM) Support DIMM type DDR III Synchronous DRAM Support DIMM Speed 800/1066 MHz Support DIMM voltage 1.
Hard Disk Drive Interface Item Specifications Vendor & Model Name Seagate ST9250827AS Seagate ST9320320AS ST9160310AS Seagate ST9500325AS Toshiba MK3252GSX MK2552GSX MK1652GSX WD WD5000BEVT WD3200BEVT WD2500BEVT WD1600BEVT Capacity (MB) 250 320, 160 500 320, 250, 160 500, 320, 250, 160 Bytes per sector 512 512 512 512 512 Data heads 4 4, 2 4 4, 4, 2 4, 3, 2, 2 Disks 2 2 or 1, 1 2 2, 2, 1 2, 2, 1, 1 Spindle speed (RPM) 5400 5400 5400 5400 5400 Drive Format Performance S
Super-Multi Combo Module Item Specification Vendor & model name Philips DS-8A2S, Toshiba Digi/TS-L633A Performance Specification With CD Diskette With DVD Diskette Transfer rate (MB/sec) Sustained: Max 3.5 Mbytes/sec Sustained: Max 10 Mbytes/sec Buffer Memory 2MB Interface SATA Applicable disc format Applicable media types: Writing: Confirms to DVD+R Version 1.2 and DVD+RW Version 1.3 / DVD+R DL Version 1.0 /DVD-R Version 2.0 / DVD-RW Version 1.2 / DVD-R DL Version 3.0.
Super-Multi Combo Module (continued) Item Specification Vendor & model name HLDS GT10N Performance Specification With CD Diskette With DVD Diskette With CD Diskette Sony AD7580S With DVD Diskette Transfer rate (MB/sec) Sustained: 3,600 KB/s (24x) max. Sustained: 11.08 Mbytes/s (8x) max. Sustained: 1,571 (typical) Sustained: 10,993 (typical) Buffer Memory 2 MB Interface Applicable disc formats SATA • DVD-ROM: • • • DVD-R: • 3.95GB (Ver. 1.0: read only) 4.7GB (Ver. 2.
Blueray Combo Drive Item Specification Manufacturer and Model Sony NEC Optiarc BC-5500S-AR Type Drawer loading Interface SATA Data Transfer Modes • PIO mode • DMA • Ultra DMA33 Buffer Memory Size 4.
LCD 14” Item Specification Vendor/model name Screen Diagonal (mm) • Samsung LTN140AT01-G01 • AUO B140XW01 • LG LP140WH1 • CMO N140B6 - L02 355.6 (14.0”) Display Area (mm) 309.399(H) X 173.952(V) Display resolution (pixels) 1366 x 768 Pixel Pitch 0.2265(H) x 0.2265(V) Display Mode Normally white 2 Typical White Luminance (cd/m ) (also called Brightness) 220 (typ.) Contrast Ratio (typical) 500 Response Time (Optical Rise Time/Fall Time) msec 8 (typ.) Input Voltage 3.3V ±0.
VGA Graphic Controller Item Specification Type Intel built in VGA chip (Aspire 4740) Nvidia (Aspire 4740G) Processor Cores 128 Graphics Clock 1836 MHz Texture Fill Rate 47.
Item Features Specification • Compliant with Universal Serial Bus Specification Revision 2.0 • Compliant with USB Mass Storage Class Bulk only Transport Specification Rev. 1.
LAN Item Specification Type Broadcom BCM57780A1KMLG for Giga LAN Features • Integrated 10/100/10000BASE-T transceiver • Automatic MDI crossover function • PCIe V1.1 compliant • 10/100/10000BASE-T full -duplex/half -duplex MAC • Receive side scaling(RSS) for multicore processors • Complies with IEEE 802.3, 802.3u, 802.3ab, and 802.1p • Wake on LAN (WOL) support meeting the ACPI requirements • Statistics for SNMP MIB II, Ethernet-like MIB, and Ethernet MIB (IEEE 802.
Chapter 2 System Utilities BIOS Setup Utility The BIOS Setup Utility is a hardware configuration program built into your computer’s BIOS (Basic Input/ Output System). Your computer is already properly configured and optimized, and you do not need to run this utility. However, if you encounter configuration problems, you may need to run Setup. Please also refer to Chapter 4 Troubleshooting when problem arises.
Information The Information screen displays a summary of your computer hardware information. Information Main InsydeH20 Setup Utility Security Boot Exit CPU Type: CPU Speed: Intel(R) Core(TM) i7 CPU M620 2.67GHz HDD Model Name: HDD Serial Number: ATAPI Model Name: Hitachi HTS545050B9A300 090730PB4400Q7HJ00LJG TSSTcorp CDDVDW TSL633C System BIOS Version: KBC BIOS Version: VGA BIOS Version: Serial Number: Asset Tag Number: Product Name: Manufacturer Name: UUID: V0.09T6 V0.
Main The Main screen allows the user to set the system time and date as well as enable and disable boot option and recovery. Information Main InsydeH20 Setup Utility Security Boot Exit R e v. 3 .
Security The Security screen contains parameters that help safeguard and protect your computer from unauthorized use. Information Main Security InsydeH20 Setup Utility Boot Exit Rev. 3.5 Item Specific Help Supervisor Password Is: User Password Is: HDD Password Is: Clear Clear Clear Set Supervisor Password Set User Password Set HDD Password Password on Boot F1 Help ESC Exit Install or Change the password and the length of password must be greater than one word.
Setting a Password Follow these steps as you set the user or the supervisor password: 1. Use the ↑ and ↓ keys to highlight the Set Supervisor Password parameter and press the Enter key. The Set Supervisor Password box appears: Set Supervisor Password Enter New Password Confirm New Password 2. [ [ ] ] Type a password in the “Enter New Password” field. The password length can not exceeds 8 alphanumeric characters (A-Z, a-z, 0-9, not case sensitive).
Changing a Password 1. Use the ↑ and ↓ keys to highlight the Set Supervisor Password parameter and press the Enter key. The Set Password box appears. Set Supervisor Password Enter Current Password Enter New Password Confirm New Password [ [ [ ] ] ] 2. Type the current password in the Enter Current Password field and press Enter. 3. Type a password in the Enter New Password field. Retype the password in the Confirm New Password field. 4. Press Enter.
Boot This menu allows the user to decide the order of boot devices to load the operating system. Bootable devices includes the USB diskette drives, the onboard hard disk drive and the DVD drive in the module bay. Information Main Security Boot InsydeH20 Setup Utility Exit Rev. 3.5 Item Specific Help Boot priority order: 1. 2. 3. 4. 5. 6. F1 Help ESC Exit Chapter 2 Use < > or < > to select a device, then press to move it down the list, or to move it up the list.
Exit The Exit screen allows you to save or discard any changes you made and quit the BIOS Utility. Information Main Security Boot InsydeH20 Setup Utility Exit R e v. 3 . 5 Item Specific Help Exit Saving Changes Exit Discarding Changes Load Setup Defaults Discard Changes Save Changes F1 Help ESC Exit Select Item Select Menu Exit System Setup and save your changes to CMOS.
BIOS Flash Utility The BIOS flash memory update is required for the following conditions: • New versions of system programs • New features or options • Restore a BIOS when it becomes corrupted. Use the Phlash utility to update the system BIOS flash ROM. NOTE: If you do not have a crisis recovery diskette at hand, then you should create a Crisis Recovery Diskette before you use the Phlash utility. NOTE: Do not install memory-related drivers (XMS, EMS, DPMI) when you use the Phlash.
DOS Flash Utility Perform the following steps to use the DOS Flash Utility: 1. Press F2 during boot to enter the Setup Menu. 2. Select Boot Menu to modify the boot priority order, for example, if using USB HDD to Update BIOS, move USB HDD to position 1. Information Main Security Boot InsydeH20 Setup Utility Exit Rev. 3.5 Item Specific Help Boot priority order: 1. 2. 3. 4. 5. 6. F1 Help ESC Exit 3.
Plug in the AC power to continue. 5. Flash is complete when the message Flash programming complete displays.
WinFlash Utility Perform the following steps to use the WinFlash Utility: 40 1. Double click the WinFlash executable. 2. Click OK to begin the update. A progress screen displays. 3. When the process is complete, close all programs and applications and reboot the system.
Remove HDD/BIOS Password Utilities This section provide you with removing HDD/BIOS method: Remove HDD Password: When the user keys in the wrong password three times, the system reports the following error code to user. To unlock the HDD password, perform the following steps: 1. Press Enter to display the Select Item screen. 2. Select Enter Unlock Password and press Enter. An Unlock Password displays. 3. Make a note of the key, 76943488 in the example. 4.
Removing BIOS Passwords: If you key in the wrong Supervisor Password three times, System Disabled displays on the screen. See the image below. To reset the BIOS password, run BIOS_PW.EXE as follows: 42 1. Key in bios_pw 14452 0 2. Select one string from the list. 3. Reboot the system and key in the selected string (qjjg9vy, 07yqmjd etc.) for the BIOS user password.
Cleaning BIOS Passwords To clear the password, perform the following steps: 1. From a DOS prompt, Execute clnpwd.exe 2. Press 1 or 2 to clean the desired password shown on the screen. The onscreen message determines whether the function is successful or not.
Miscellaneous Utilities Using Boot Sequence Selector Boot Sequence Selector allows the boot order to be changes without accessing the BIOS. To use Boot Sequence Selector, perform the following steps: 1. Enter into DOS. 2. Execute BS.exe to display the usage screen. 3. Select the desired boot sequence by entering the corresponding sequence, for example, enter BS2 to change the boot sequence to HDD|CD ROM|LAN|Floppy.
Example 2: Write Product Name to EEPROM Input: dmitools /wp Acer Example 3: Write Serial Number to EEPROM Input: dmitools /ws 01234567890123456789 Example 4: Write UUID to EEPROM Input: dmitools /wu Example 5: Write Asset Tag to EEPROM Input: dmitools /wa Acer Asstag Chapter 2 45
46 Chapter 2
Chapter 3 Machine Disassembly and Replacement This chapter contains step-by-step procedures on how to disassemble the notebook computer for maintenance and troubleshooting.
General Information Pre-disassembly Instructions Before proceeding with the disassembly procedure, make sure that you do the following: 1. Turn off the power to the system and all peripherals. 2. Unplug the AC adapter and all power and signal cables from the system. 3. Place the system on a flat, stable surface. 4. Remove the battery pack.
External Module Disassembly Process External Modules Disassembly Flowchart The flowchart below gives you a graphic representation on the entire disassembly sequence and instructs you on the components that need to be removed during servicing. For example, if you want to remove the main board, you must first remove the keyboard, then disassemble the inside assembly frame in that order.
Removing the Battery Pack 1. Turn the computer over. 2. Slide the battery locking latch to the unlock position. 3. Slide and hold the battery release latch to the release position (1), then lift out the battery pack from the main unit (2).
Removing the SD Dummy Card 1. Push the SD dummy card all the way in to eject it. 2. Pull the dummy card out from the slot.
Removing the Lower Covers 1. See “Removing the Battery Pack” on page 50. 2. Loosen the five (5) captive screws in the covers as shown. HDD Cover WLAN Cover DIMM Cover 3. Remove the DIMM Cover. 4. Remove the WLAN Cover as shown.
5. Carefully open the HDD Cover.
Removing the WLAN Module 1. See “Removing the Lower Covers” on page 52. 2. Disconnect the two (2) antenna cables as shown. 3. Remove the two (2) securing screws. Step WLAN Module Size M2*3 Quantity Screw Type 2 4. Pull the WLAN module out of the slot.
5. Remove two (2) screws from the WLAN bracket and lift it clear of the device.
Removing the DIMM Modules 1. See “Removing the Lower Covers” on page 52. 2. Push out the release latches on both sides of the DIMM socket to release the DIMM module. 3. Remove the DIMM module. 4. Repeat steps 2 and 3 for any remaining DIMM modules.
Removing the Hard Disk Drive Module 1. See “Removing the Lower Covers” on page 52. 2. Grasp the Pull Tab and slide the HDD away from the connector. 3. Pull the HDD up as shown to remove. NOTE: To prevent damage to HDD, avoid pressing down on it or placing heavy objects on top of it.
4. Remove the four (4) screws (two each side) securing the HDD to the carrier. Step HDD Carrier Size M3*3 Quantity Screw Type 4 5. Lift the HDD out to remove.
Removing the Optical Disk Drive Module 1. See “Removing the Lower Covers” on page 52. 2. Remove the screw securing the ODD module. Step ODD Module Size M2.5*5 Quantity Screw Type 1 3. Insert an implement to push the ODD Module out of the bay.
4. Remove the two (2) screws securing the ODD bracket and remove the ODD bracket from the optical disk drive module. Step ODD Bracket Size M2*3 Quantity Screw Type 2 5. Insert a pin in the manual eject hole of the ODD bezel to eject the ODD tray. 6. Press down on the locking latch to release and remove the ODD bezel.
Main Unit Disassembly Process Main Unit Disassembly Flowchart Remove External Modules before proceeding Remove Hinge Covers Remove Switch Cover Remove Keyboard Remove Function Board Remove Speaker Module Remove LCD Module Upper Cover Remove Fingerprint Reader Remove Upper Cover Remove Media Board Lower Cover Remove USB Board Remove Modem Module Remove TouchPad Bracket Remove Bluetooth Module Remove Mainboard Remove RJ-11 Port Remove Thermal Module Remove CPU Screw List Step Screw Quant
Step 62 Screw Quantity Part No. TouchPad Bracket M2*3 2 86.PAA02.001 USB Board M2.5*3 1 86.PAA02.002 Modem Module M2*3 2 86.PAA02.001 BT Module M2.5*3 1 86.PAA02.002 Mainboard M2.5*3 1 86.PAA02.002 Thermal Module M2.5*3.2 4 86.PAA02.007 Media Board M2.5*3 2 86.PAA02.
Removing the Hinge Covers 1. See “Removing the Battery Pack” on page 50. 2. Remove the two (2) screws from the Hinge Covers. Step Hinge Covers Size M2*3 Quantity Screw Type 2 3. Slide the covers off the hinges in the direction of the arrows. IMPORTANT:The left and right Hinge Covers are shaped differently and marked L and R on the inside. Ensure that the correct cover is used during reassembly.
Removing the Switch Cover CAUTION: Using tools to remove the Switch Cover may cause damage to the outer casing. It is recommended that only fingers are used to remove the Switch Cover. 1. See “Removing the Battery Pack” on page 50. 2. See “Removing the Hinge Covers” on page 63. 3. Locate and remove the six (6) securing screws on the bottom of the computer. Step Size Quantity Switch Cover (red callout) M2.5*3 4 Switch Cover (green callout) M2.5*10 2 Screw Type 4.
5. Push the Switch Cover downward (1) and lift the leftside of the cover upward (2) to release the securing pins. 1 2 6. Lift the left side of the Switch Cover first and gently rotate it from left to right while lifting the right side clear of the casing. 7. Lift the Switch Cover clear of the chassis.
Removing the Keyboard 1. See “Removing the Switch Cover” on page 64. 2. Lift the keyboard from both sides to clear the securing tabs underneath. 3. Push the Keyboard toward the LCD screen to expose the Keyboard FFC cable. 4. Unlock the connector and pull the FFC to remove it from the Mainboard. 5. Remove the keyboard from the chassis.
Removing the Speaker Module 1. See “Removing the Keyboard” on page 66. 2. Remove the two (2) securing screws from the Speaker Module. Step Speaker Module Size M2.5*3 Quantity Screw Type 2 3. Remove the adhesive tape securing the LCD cables to the Speaker Module. 4. Disconnect the speaker cable as shown.
5. Rotate the Speaker Module upward, rear edge first to clear the LCD cables, and remove it from the chassis.
Removing the LCD Module 1. See “Removing the WLAN Module” on page 54. 2. See “Removing the Keyboard” on page 66. 3. Turn the computer over. Remove the two (2) securing screws as shown. Step LCD Module Size M2.5*5 Quantity Screw Type 2 4. Pull the Antenna cables through the casing.
5. Completely remove the Antenna cable from the cable channel. 6. Turn the computer over. Remove two (2) pieces of adhesive tape from the Antenna cables. 7. Rest the computer on the LCD Module and push the Antenna cable through the chassis as shown.
8. Completely remove the Antenna from the cable channel. 9. Disconnect the LCD cables from the Mainboard as shown.
10. Remove the two (2) securing screws from the left LCD hinge. Step LCD Module Size M2.5*5 Quantity Screw Type 2 11. Remove the two (2) securing screws from the right LCD hinge. Step LCD Module 72 Size M2.
12. Peel back the foil tab from the LCD Hinge as shown. 13. Carefully remove the LCD Module from the chassis.
Removing the Upper Cover 1. See “Removing the LCD Module” on page 69. 2. Turn the computer over. Remove the fifteen screws on the bottom panel. Step 74 Size Quantity Upper Cover (red call out) M2.5*10 10 Upper Cover (green callout) M2.
3. Turn the computer over and disconnect the three (3) FFC cables from the mainboard. A Unlock the connector and disconnect A as shown. B C Unlock the connector and disconnect B as shown. Unlock the connector and disconnect C as shown.
WARNING:Care must be taken when removing the Upper Cover from the Lower Cover to prevent damage or stress to the surface. 4. Pry apart the left side of the Lower Cover as shown, and lift the rear edge of the Upper Cover upward. 5. Ease the lower casing outward to clear the securing clips and pry apart the right side as shown. Lift the rear edge of the Upper Cover upward. 6. Completely remove the Upper Cover from the Lower Cover.
Removing the Finger Print Reader NOTE: Only the Discrete SKU supports Finger Print Reader technology. 1. See “Removing the Upper Cover” on page 74. 2. Remove the one (1) securing screw on the bracket. Step Finger Print Reader Size M2*3 Quantity Screw Type 1 3. Remove the adhesive tape from the FFC cable as shown.
4. Remove the finger print bracket by angling the bracket upward as shown. 5. Detach the FFC from the Touchpad Bracket cable as shown. 6. Remove the finger print board from the casing.
Removing the TouchPad Bracket 1. See “Removing the Upper Cover” on page 74. 2. Lift the FFC to disengage the adhesive. 3. Open the FFC locking latch as shown and remove the FFC. 4. Remove the two (2) screws from the TouchPad Bracket.
5. Remove the TouchPad Bracket from the Upper Cover.
Removing the Media Board WARNING:Care must be taken when removing the Media Board Cover from the Upper Cover to prevent damage or stress to the surface. 1. See “Removing the Upper Cover” on page 74. 2. Detach the media board FFC from the upper case. 3. Remove the two (2) securing screws as shown. 4. Lift the media board clear of the upper case.
Step Media Board 82 Size M2.
Removing the USB Board 1. See “Removing the Upper Cover” on page 74. 2. Remove the one (1) securing screw from the USB board. Step USB Board Size M2.5*3 Quantity Screw Type 1 3. Remove the adhesive tape as shown. 4. Open the FFC locking latch and remove the FFC from the Mainboard.
5. Lift the FFC to detach the adhesive from the casing. 6. Lift the USB Board clear of the casing.
Removing the Modem Module 1. Remove the Upper Cover. See “Removing the Upper Cover” on page 74. 2. Remove the adhesive tape securing the cable to the Modem and remove the two (2) securing screws. Step Modem Module Size M2*3 Quantity Screw Type 2 3. Lift the Modem Module clear of the Mainboard as shown. 4. Turn the module over and disconnect the Modem cable. Remove the module from the casing.
Removing the Bluetooth Module 1. See “Removing the Upper Cover” on page 74. 2. Remove the adhesive tape. 3. Grasp the cable as shown and pull to disconnect from the Bluetooth module. 4. Disconnect the cable from the Mainboard and remove it from the cable channel as shown. 5. Remove the one (1) securing screw and remove the module from the chassis.
Step Bluetooth Module Chapter 3 Size M2.
Removing the Mainboard 1. See “Removing the Upper Cover” on page 74. 2. See “Removing the USB Board” on page 83. 3. See “Removing the Modem Module” on page 85. 4. See “Removing the Bluetooth Module” on page 86. 5. Grasp the RJ-11 cable and remove it from the Mainboard as shown. 6. Remove the one (1) securing screw. Step Mainboard 88 Size M2.
7. Lift one edge of the mainboard as shown to remove it from the base.
Removing the RJ-11 Port 1. See “Removing the Mainboard” on page 88. 2. Turn the Lower Cover over and pull the Modem cable through the casing as shown. 3. Completely remove the Modem cable from the cable channels. 4. Turn the computer over. Pull the Modem cable completely through the casing as shown.
5. Remove the adhesive tape and lift the cable out of the cable channels as shown. 6. Detach the adhesive and lift the cable bundle out of the casing. 7. Remove the RJ-11 Port from the casing.
Removing the Thermal Module 1. See “Removing the Mainboard” on page 88. 2. Turn the Mainboard over and place on a clean surface. 3. Hold the fan cable connector and lift to disconnect from the mainboard. 4. Remove the four (4) screws from the Thermal Module in numerical order, from 4 to 1. Step CPU Thermal Module 92 3 1 2 4 Size M2.5*3.
WARNING:To prevent damage to the Thermal Module or the CPU, hold and lift the Thermal Module by lifting both ends up and away at the same time. 5. Hold the module on both sides and lift it clear of the Mainboard. IMPORTANT:If the replacement Thermal Module does not include a thermal protection pad, reuse the original thermal protection pad with the new Thermal Module.
Removing the CPU 1. See “Removing the Thermal Module” on page 92. 2. Using a flat screwdriver, turn the CPU socket latch counter-clockwise 180° to release the CPU. 3. Lift the CPU clear of the Mainboard.
LCD Module Disassembly Process LCD Module Disassembly Flowchart Remove LED Panel from Main Unit before proceeding Remove LED Bezel Remove Camera Module Remove LED Panel Remove LED FPC Cable Remove LED Brackets Remove Antenna Remove MIC Module Screw List Step Screw Quantity Part No. LCD Bezel M2.5*5 6 86.PAA02.003 Camera Module M2.5*3 1 86.PAA02.002 LCD Panel M2.5*5 2 86.PAA02.003 M2.5*3 1 86.PAA02.002 M2*3 6 86.PAA02.
Removing the LCD Bezel 1. See “Removing the LCD Module” on page 69. 2. Remove the six (6) screw caps and screws as shown. Step LCD Bezel Size M2.5*5 Quantity Screw Type 6 3. Starting at the center of the top edge, pry the inside of the bezel away from the screen. Work round the edges to pry the bezel away from the screen as shown.
4. Lift the bezel away from the panel.
Removing the Camera Module 1. See “Removing the LCD Bezel” on page 96. 2. Remove the one (1) screw from the Camera Bracket as shown. Step Camera Module Size M2.5*3 Quantity Screw Type 1 3. Lift the Camera Bracket, right side first, clear of the casing. 4. Lift the Camera Module clear of the casing and disconnect the cable from the Module. 5. Remove the Camera Module.
Removing the LCD Panel 1. See “Removing the Camera Module” on page 98. 2. Remove the two (2) securing screws from the LCD hinges and the one (1) LCD grounding screw. Step Size Quantity LCD Panel (red callout) M2.5*5 2 LCD Panel (green callout) M2.5*3 1 Screw Type 3. Remove the Camera cable bundle from the top of the casing as shown.
4. Lift the LCD Panel out of the casing as shown.
Removing the LCD Brackets and Cable 1. See “Removing the LCD Panel” on page 99. 2. Turn the LCD Panel over on a clean surface, and lift the cable as shown to detach the adhesive. 3. Grip the clear protective covering on the LCD cable and pull it back (1). 4. Remove the cable from the panel as shown (2). 1 2 5. Remove the six (6) securing screws (three on each side) from the LCD Panel brackets in numeric order, from 3 to 1. 3 1 2 2 1 3 Step LCD Brackets Size M2*3 Quantity Screw Type 6 6.
Removing the Antennas 1. See “Removing the LCD Panel” on page 99. 2. Remove the foil tabs holding the antenna cables in place. Ensure the cables are free from obstructions. 3. Remove the foil tabs securing the left and right antennas to the LCD module and lift the antennas clear. 4. Remove the antenna cables and assembly from the LCD module.
Removing the MIC Module 1. See “Removing the Antennas” on page 102. 2. Remove the foil tabs and tape holding the MIC Module cable in place. Ensure the cable is free from obstructions. 3. Remove the MIC cable and Module from the LCD module.
LCD Module Reassembly Procedure Replacing the MIC Module 1. Replace the MIC Module in the LCD casing. 2. Run the cable as shown and replace the adhesive tape to hold it in place. IMPORTANT:Ensure that the cable runs as shown in the hinge well area.
Replacing the Antennas 1. Run the right side Antenna cable as shown in the hinge well to avoid trapping. 2. Run the cable as shown and replace the foil tab. 3. Run the cable along the edge of the casing using all available cable clips. 4. Run the cable as shown and replace the foil tab. 5. Replace the Antenna in the casing as shown and secure it in place with the tape. 6. Ensure that the securing pin is properly located.
7. Run the left side Antenna cable as shown in the hinge well to avoid trapping. 8. Run the cable along the edge of the casing using all available cable clips. 9. Run the cable as shown and replace the foil tab. 10. Run the cable as shown and replace the foil tab. 11. Run the cable along the edge of the casing using all available cable clips. 12. Replace the Antenna in the casing as shown and secure it in place with the foil tab.
13. Ensure that the securing pin is properly located.
Replacing the LCD Panel 1. Align the LCD brackets with the six (6) screw holes (three on each side) on the LCD Panel as shown. 2. Replace the six (6) securing screws. On each side replace the screws in numeric order, from 1 to 3. 3 1 2 2 1 3 3. Turn the panel over. Insert the LCD Panel cable into the LCD Panel as shown (1). Replace the securing strip (2). 4. Run the LCD cable as shown and press down along the length of the cable to secure it in place. 2 1 5.
7. Replace the Camera Module cable bundle in the casing as shown. 8. Replace the three (3) screws to secure the panel and grounding within the LCD module. IMPORTANT:When replacing the screws in the LCD brackets (red callout) do not use the screw holes marked with ‘X’. These slots are reserved for the Bezel securing screws.
Replacing the Camera Module 1. Reconnect the LCD cable to the Camera Module. 2. Place the Camera Module in the casing as shown. 3. Ensure that the locating pins are correctly seated. 4. Insert the Camera Bracket left side first to engage the securing clip. 5. Lower the bracket into place as shown 6. Replace the one (1) securing screw.
Replacing the LCD Bezel 1. Place the Bezel on the casing bottom edge first 2. Press down the sides of the bezel, working toward and press in the areas marked to snap it into place. the top edge. 3. Press down the top edge to complete the process. IMPORTANT:Ensure there are no gaps between the casing and the Bezel. 4. Replace the six (6) securing screws and screw caps on the LCD bezel.
Main Module Reassembly Procedure Replacing the CPU IMPORTANT:The CPU has a Pin1 locator that must be positioned corresponding to the marker on the CPU socket. 1. Place the CPU into the CPU socket as shown, taking note of the Pin1 locator. CPU Pin1 Locator 2. Using a flat-bladed screw driver, rotate the CPU locking screw 180° clockwise to secure the CPU in place.
Replacing the Thermal Module WARNING:To prevent damage to the Thermal Module or the CPU, hold the Thermal Module by both ends at the same time. IMPORTANT:If the replacement Thermal Module does not include the thermal protection pad shown below, reuse the original thermal protection pad with the new Thermal Module. 1. Align and place the Thermal Module in the on the mainboard as shown. 2. Replace the four (4) screws from the Thermal Module numerically, from 1 to 4. 3 1 2 4 3.
Replacing the RJ-11 Port 1. Replace the RJ-11 Port in the casing as shown. 2. Place the cable bundle in the casing and apply pressure to secure the adhesive in place. 3. Run the cable along the cable channels using all available cable clips. 4. Insert the cable through the casing as shown. 5. Turn the computer over and run the cable along the 6. Insert the cable through the casing as shown. cable channels using all available cable clips.
Replacing the Mainboard 1. Ensure that the Mainboard is face up. Place the Mainboard in the chassis, left hand edge first to allow the I/O Ports through the casing, then lower it into place. 2. Ensure the screw socket is aligned. Replace the one (1) securing screw as shown. NOTE: Make sure the I/O ports are positioned correctly through the lower cover, and the screw sockets are visible through the mainboard. 3. Replace the RJ-11 cable in the retaining clip on the Mainboard.
Replacing the Bluetooth Module 1. Insert the Bluetooth Module left side first and lower 2. Replace the one (1) securing screw. it into place. 3. Reconnect the Bluetooth cable to the Mainboard. 4. Run the cable through the channel as shown. 5. Reattach the tape and reconnect the Bluetooth cable to the Bluetooth Module.
Replacing the Modem Module 1. Connect the modem cable as shown. 2. Replace the Modem Module on the Mainboard. 3. Align the screw sockets and replace the two (2) screws. 4. Secure the Modem cable in place with the adhesive tape. Replacing the USB Board 1. Insert the USB Board into the casing, ensuring that 2. Run the cable along the casing and insert it into the the USB Port is accessible through the case. FFC connector.
3. Lock the connector and press down on the FFC cable to secure it on the casing. Replacing the Media Board WARNING:Care must be taken when replacing the Media Board Cover to prevent damage or stress to the surface. 1. Place the media board in the upper case. 2. Replace the two (2) securing screws as shown. 3. Adhere the FFC to the upper case as shown.
Chapter 3 119
Replacing the TouchPad Bracket 1. Place the TouchPad in the casing. 2. Replace the two securing screws. 3. Replace the FFC and close the locking latch. 4. Run the cable along the Bracket and press down to secure it in place. Replacing the Finger Print Reader 1. Replace the Finger Print Reader in the Upper Cover in the direction of the arrow. 120 2. Run the FFC along the TouchPad bracket and replace the adhesive tape.
3. Replace the Finger Print Reader Bracket rear edge 4. Replace the one (1) securing screw. first and lower it into place.
Replacing the Upper Cover WARNING:Care must be taken when replacing the Upper Cover to prevent damage or stress to the surface. 1. Place the Upper Cover on the Lower Cover, front edge first, and lower it into place. 2. Starting with the sides, press down all around the perimeter of the cover to secure it in place.
3. Reconnect the three (3) FFC cables to the mainboard. A B Connect and lock connector A as shown. C Connect and lock connector B as shown. Connect and lock connector C as shown.
4. Turn the computer over. Replace the fifteen screws on the bottom panel.
Replacing the LCD Module 1. Carefully align the LCD module over the hinge sockets and lower the module into the chassis, taking care not to trap the LCD cables. 2. Replace the two (2) securing screws on the right hinge as shown. 3. Replace the foil tab on the left hinge. 4. Replace the two (2) securing screws on the left hinge as shown. 5. Reconnect the LCD cable to the Mainboard.
IMPORTANT:Run the cables as shown to avoid trapping when the Switch Cover is replaced. 6. Insert the Antenna cables through the casing, as shown, and pull through from the underside. 7. Ensure the cable is pulled completely through the casing. 126 8. Run the Antenna cables along the cable channel as shown, using all available cable clips.
IMPORTANT: Run the cables as shown to avoid trapping when the Switch Cover is replaced. 9. Replace the two (2) pieces of adhesive tape to secure the cables in place. 10. Run the Antenna cables along the cable channel as shown, using all the available cable clips. 11. .Pull the Antenna through the casing into the WLAN bay as shown. 12. Replace the two (2) securing screws.
Replacing the Speaker Module 1. Align and replace the Speaker Module in the lower IMPORTANT: Run the LCD cables over the Speaker case. Module as shown to avoid trapping when the Switch Cover is replaced. 2. Reconnect the Speaker cable. 3. Replace the adhesive tape to secure the LCD cables in place. 4. Replace the two (2) securing screws as shown.
Replacing the Keyboard 1. Place the Keyboard on the Upper Cover, face up and reconnect the FFC cable to the Mainboard. 2. Insert the Keyboard, front edge first, into the Upper Cover as shown. Ensure that the five (5) tabs are correctly seated. 3. Press down both sides of the keyboard to locate it correctly.
Replacing the Switch Cover 1. Place the Switch Cover on the Upper Case as shown. 2. Press down both sides of the Switch Cover to snap it into place. 3. Continue to press down as shown to correctly seat the Switch Cover on the Upper Cover.
4. Turn the computer over and replace the six (6) securing screws as shown.
Replacing the Hinge Covers IMPORTANT:The left and right Hinge Covers are shaped differently and marked L and R on the inside. Ensure that the correct cover is used during reassembly. 1. Align the Hinge Covers screw hole side up and slide them on to the hinge assemblies. 2. Replace the two (2) securing screws and caps.
Replacing the ODD Module 1. Align the ODD Bezel as shown and press it into place. Close the ODD drawer. 2. Align the ODD Bracket as shown and replace the securing screws. 3. Push the ODD Module into the chassis as shown until the bezel is flush with the casing. Chapter 3 4. Replace the securing screw.
Replacing the Hard Disk Drive Module 1. Place the HDD carrier on the HDD. 2. Replace the four (4) securing screws (two each side). 3. Place the HDD Module in the HDD bay as shown and slide it in the direction of the arrow to connect the interface. Replacing the DIMM Modules 1. Insert the DIMM Module flush with the connector and press down to lock in place.
Replacing the WLAN Module 1. Insert the WLAN board into the WLAN socket. 2. Replace the two (2) screws to secure the module. 3. Connect the two (2) antenna cables to the module. IMPORTANT: Ensure that the cabling is replaced as NOTE: The White cable goes to the upper terminal shown to avoid trapping when the covers are and the black cable to the lower terminal. replaced. Replacing the Lower Covers 1. Replace the Lower Covers and secure the captive screws.
Replacing the SD Card Dummy Card 1. Push the SD dummy card into the slot until it is flush with the chassis cover. Replacing the Battery 1. Slide and hold the battery release latch to the release position (1), then insert the battery and press down (2). 2. Slide the battery lock/unlock latch to the lock position.
Chapter 4 Troubleshooting Common Problems Use the following procedure as a guide for computer problems. NOTE: The diagnostic tests are intended to test only Acer products. Non-Acer products, prototype cards, or modified options can give false errors and invalid system responses. 1. Obtain the failing symptoms in as much detail as possible. 2. Verify the symptoms by attempting to re-create the failure by running the diagnostic test or by repeating the same operation. 3.
Power On Issue If the system doesn’t power on, perform the following actions one at a time to correct the problem. Do not replace a non-defective FRUs: Computer Shutsdown Intermittently If the system powers off at intervals, perform the following actions one at a time to correct the problem. 138 1. Check the power cable is properly connected to the computer and the electrical outlet. 2. Remove any extension cables between the computer and the outlet. 3.
No Display Issue If the Display doesn’t work, perform the following actions one at a time to correct the problem. Do not replace a non-defective FRUs: No POST or Video If the POST or video doesn’t display, perform the following actions one at a time to correct the problem. 1. Make sure that the internal display is selected. On this notebook model, switching between the internal display and the external display is done by pressing Fn+F5. Reference Product pages for specific model procedures. 2.
Abnormal Video Display If video displays abnormally, perform the following actions one at a time to correct the problem. 1. Reboot the computer. 2. If permanent vertical/horizontal lines or dark spots display in the same location, the LCD is faulty and should be replaced. See “Disassembly Process” on page 48. 3. If extensive pixel damage is present (different colored spots in the same locations on the screen), the LCD is faulty and should be replaced. See “Disassembly Process” on page 48. 4.
LCD Failure If the LCD fails, perform the following actions one at a time to correct the problem. Do not replace a nondefective FRUs: Built-In Keyboard Failure If the built-in Keyboard fails, perform the following actions one at a time to correct the problem.
Touchpad Failure If the Touchpad doesn’t work, perform the following actions one at a time to correct the problem. Do not replace a non-defective FRUs: Internal Speaker Failure If the internal Speakers fail, perform the following actions one at a time to correct the problem.
Sound Problems If sound problems are experienced, perform the following actions one at a time to correct the problem. 1. Reboot the computer. 2. Navigate to Start´ Control Panel´ System and Maintenance´ System´ Device Manager. Check the Device Manager to determine that: • The device is properly installed. • There are no red Xs or yellow exclamation marks. • There are no device conflicts. • No hardware is listed under Other Devices. 3.
Internal Microphone Failure If the internal Microphone fails, perform the following actions one at a time to correct the problem. Do not replace a non-defective FRUs: Microphone Problems If internal or external Microphones do no operate correctly, perform the following actions one at a time to correct the problem. 1. Check that the microphone is enabled. Navigate to Start´ Control Panel´ Hardware and Sound´ Sound and select the Recording tab. 2.
HDD Not Operating Correctly If the HDD does not operate correctly, perform the following actions one at a time to correct the problem. 1. Disconnect all external devices. 2. Run a complete virus scan using up-to-date software to ensure the computer is virus free. 3. Run the Windows 7 Startup Repair Utility: a. insert the Windows 7 Operating System DVD in the ODD and restart the computer. b. When prompted, press any key to start to the operating system DVD. c. The Install Windows screen displays.
ODD Failure If the ODD fails, perform the following actions one at a time to correct the problem.
a. Double-click lDE ATA/ATAPI controllers. If a device displays a down arrow, right-click on the device and click Enable. b. Double-click DVD/CD-ROM drives. If the device displays a down arrow, right-click on the device and click Enable. c. Check that there are no yellow exclamation marks against the items in lDE ATA/ATAPI controllers. If a device has an exclamation mark, right-click on the device and uninstall and reinstall the driver. d.
b. Double-click IDE ATA/ATAPI controllers, then right-click ATA Device 0. c. Click Properties and select the Advanced Settings tab. Ensure that the Enable DMA box is checked and click OK. d. Repeat for the other ATA Devices shown if applicable. Drive Not Detected If Windows cannot detect the drive, perform the following actions one at a time to correct the problem. 1. Restart the computer and press F2 to enter the BIOS Utility. 2.
USB Failure (Rightside) If the rightside USB port fails, perform the following actions one at a time to correct the problem. Do not replace a non-defective FRUs: Modem Function Failure If the internal Modem fails, perform the following actions one at a time to correct the problem.
Wireless Function Failure If the WLAN/WiMAX fails, perform the following actions one at a time to correct the problem.
EasyTouch Button Failure If the Acer EasyTouch buttons fail, perform the following actions one at a time to correct the problem. Do not replace a non-defective FRUs: Start OK Check Function/B to MB connection NG Reconnect the Function/B to MB FFC cable OK Check Function/B and FFC NG Swap the Function Board Swap Mainboard Media Board Failure If the Media Board fails, perform the following actions one at a time to correct the problem.
Fingerprint Reader Failure If the Fingerprint Reader fails, perform the following actions one at a time to correct the problem. Do not replace a non-defective FRUs: Thermal Unit Failure If the Thermal Unit fails, perform the following actions one at a time to correct the problem.
External Mouse Failure If an external Mouse fails, perform the following actions one at a time to correct the problem. 1. Try an alternative mouse. 2. If the mouse uses a wireless connection, insert new batteries and confirm there is a good connection. See the mouse user manual. 3. If the mouse uses a USB connection, try an alternate USB port. 4. Try an alternative program to verify mouse operation. Reinstall the program experiencing mouse failure. 5. Restart the computer. 6.
Intermittent Problems Intermittent system hang problems can be caused by a variety of reasons that have nothing to do with a hardware defect, such as: cosmic radiation, electrostatic discharge, or software errors. FRU replacement should be considered only when a recurring problem exists. When analyzing an intermittent problem, do the following: 1. Run the advanced diagnostic test for the system board in loop mode at least 10 times. 2. If no error is detected, do not replace any FRU. 3.
Post Codes These tables describe the POST codes and descriptions during the POST. Post Code Range Phase POST Code Range SEC 0x01 - 0x0F PEI 0x70 - 0x9F DXE 0x40 - 0x6F BDS 0x10 - 0x3F SMM 0xA0 - 0xBF S3 0xC0 - 0xCF ASL 0x51 – 0x55 0xE1 – 0xE4 PostBDS 0xF9 – 0xFE InsydeH2ODDT™ Reserve 0xD0 – 0xD7 OEM Reserve 0xE8 – 0xEB Reserved 0xD8 – 0xE0 0xE5 – 0xE7 0xEC – 0xF8 SEC Phase POST Code Table Functionality Name (Include\ PostCode.
PEI Phase POST Code Table: Functionality Name (Include\ PostCode.
DXE Phase POST Code Table: Functionality Name (Include\ PostCode.
BDS Phase POST Code Table: Functionality Name (Include\ PostCode.
NOTE: The color bar items indicate 3rd party related functions that are platorm dependent. PostBDS POST Code Table Functionality Name (Include\ PostCode.h) Post Code Phase Description POST_BDS_NO_BOOT_DEVICE POST _BDS F9 No Boot Device POST_BDS_START_IMAGE POST _BDS FB UEFI Boot Start Image POST_BDS_ENTER_INT19 POST _BDS FD Legacy 16 boot entry POST_BDS_JUMP_BOOT_SECTOR POST _BDS FE Try to Boot with INT 19 S3 Functions POST Code Table Post Code Functionality Name (Include\ PostCode.
Functionality Name (Include\ PostCode.h) Phase Post Code SMM_S4_SLEEP_CALLBACK SMM 0xA4 Enter S4 SMM_S5_SLEEP_CALLBACK SMM 0xA5 Enter S5 SMM_ACPI_DISABLE_START SMM 0xA8 OS call ACPI disable function SMM_ACPI_DISABLE_END SMM 0xA9 ACPI disable function complete Description InsydeH2ODDT Debugger POST Code Table Functionality Name (Include\ PostCode.
Chapter 5 Jumper and Connector Locations Top View Item Chapter 5 Pin Description 1 JMIC2 Internal Mic 2 JLVDS1 LVDS Connector 3 JSPK1 Internal Speaker 4 JREAD1 Card Reader Connector 5 JKB1 Keyboard Connector 6 JFP1 Finger Print Connector 7 JTP1 Touch Pad Connector 8 JMEDI1 Fun/B Connector 9 JMDC1 Modem Connector 10 JUSB3 USB/B Connector 11 JBT1 Bluetooth Connector 161
Bottom View Item 162 Pin Description 1 PJP1 DC IN Connector 2 JRJ1 Lan Connector 3 JCRT1 CRT Connector 4 JFAN1 Fan Connector 5 JUSB1 USB Connector 6 JUSB2 USB Connector 7 JHDMI1 HDMI Connector 8 JLINE1 Line In Connector 9 JMIC1 External Mic Connector 10 JHP1 Head Phone Connector 11 JCPU1 Cpu Socket Connector 12 JDIMM1 DRAM Socket Connector 13 JDIMM2 DRAM Socket Connector 14 PJP2 Battery Charger Connector 15 JSATA1 HDD Connector 16 JSATA2 ODD Connector 17
Clearing Password Check and BIOS Recovery This section provide you the standard operating procedures of clearing password and BIOS recovery for Aspire 4740 Series. Aspire 4740 Series provides one Hardware Open Gap on main board for clearing password check, and one Hotkey for enabling BIOS Recovery.
BIOS Recovery by Crisis Disk BIOS Recovery Boot Block: BIOS Recovery Boot Block is a special block of BIOS. It is used to boot up the system with minimum BIOS initialization. Users can enable this feature to restore the BIOS firmware to a successful one once the previous BIOS flashing process failed. BIOS Recovery Hotkey: The system provides a function hotkey: Fn+Esc, for enable BIOS Recovery process when system is powered on during BIOS POST.
Chapter 6 FRU (Field Replaceable Unit) List This chapter gives you the FRU (Field Replaceable Unit) listing in global configurations of Aspire 4740/4740G. Refer to this chapter whenever ordering for parts to repair or for RMA (Return Merchandise Authorization). Please note that WHEN ORDERING FRU PARTS, you should check the most up-to-date information available on your regional web or channel. For whatever reasons a part number change is made, it will not be noted on the printed Service Guide.
Aspire 4740/4740G Exploded Diagrams Main Module 1 2 3 10 4 3 11 12 5 13 6 8 14 7 9 Item 166 Description Part No. Item Description Part No. 1 Middle Cover 60.PAA02.004 8 Mini Door 42.PAA02.001 2 Speaker 23.PAA02.002 9 Lower Case 60.PLR02.002 3 Hinge Cap Left 42.PAA02.004 10 Mainboard MB.PMJ02.001 Hinge Cap Right 42.PAA02.005 11 CPU KC.52001.DMP 4 Upper Case 60.PLQ02.001 12 Thermal Module UMA 60.PLR02.003 5 Finger Print Reader 55.PLQ02.
Aspire 4740/4740G FRU List Category Description Acer P/N ADAPTER ADAPTER DELTA 65W 19V 1.7X5.5X11 YELLOW ADP65JH DB A, LV5 LED LF AP.06501.026 ADAPTER LITE-ON 65W 19V 1.7X5.5X11 YELLOW PA1650-22AC LV5 LED LF AP.06503.024 ADAPTER HIPRO 65W 19V 1.7X5.5X11 YELLOW HPA0652R3B 1LF, LV5 LED LF AP.0650A.012 Adapter DELTA 90W 19V 1.7x5.5x11 Blue ADP-90CD DB A, LV5 LED LF AP.09001.027 Adapter LITE-ON 90W 19V 1.7x5.5x11 Blue PA-190034AR, LV5 LED LF AP.09003.021 Adapter HIPRO 90W 19V 1.7x5.
Category Description Acer P/N HDD TOSHIBA 2.5" 5400RPM 250GB MK2555GSX LIBRA SATA LF F/W:FG001J KH.25004.003 HDD HGST 2.5" 5400RPM 250GB HTS545025B9A300 PANTHER B SATA LF F/W:C60F KH.25007.015 HDD WD 2.5" 5400RPM 250GB WD2500BEVT-22ZCT0 ML160 SATA LF F/W:11.01A11 KH.25008.021 HDD SEAGATE 2.5" 5400rpm 320GB ST9320325AS Wyatt SATA LF F/W:0001SDM1 KH.32001.017 HDD TOSHIBA 2.5" 5400rpm 320GB MK3263GSX SATA 8MB 68P LF F/W:FG020J KH.32004.003 HDD HGST 2.
Category Description Acer P/N BOARD Foxconn Bluetooth BRM 2046 BT2.1 (T60H928.33) f/ w:861 BH.21100.004 FOXCONN CONEXANT -UNIZION 1.5_3.3V AUS T60M955.0X FX.22500.025 FUNCTION BOARD W/FFC, INCL MYLAR*2 55.PLR02.001 FINGER PRINT BOARD W/FFC 55.PLQ02.001 USB BOARD W/FFC 55.PLR02.002 LAN INTEL WLAN 112BN.HMWG MM#903341 KI.CPH01.001 LAN INTEL WLAN INT1000HBG KI.CPH01.002 LAN INTEL WLAN 622AN.HMWG KI.PPH01.002 LAN INTEL WLAN 633AN.HMWG KI.PPH01.
Category Description Acer P/N POWER CORD US 3 PIN 27.TAVV5.001 POWER CORD EU 3 PIN 27.TAVV5.002 POWER CORD AUS 3 PIN 27.TAVV5.003 POWER CORD UK 3 PIN 27.TAVV5.004 POWER CORD CHINA 3 PIN 27.TAVV5.005 POWER CORD SWISS 3 PIN 27.TAVV5.006 POWER CORD ITALIAN 3 PIN 27.TAVV5.007 POWER CORD DENMARK 3 PIN 27.TAVV5.008 POWER CORD JP 3 PIN 27.TAVV5.009 POWER CORD SOUTH AFRICA 3 PIN 27.TAVV5.010 POWER CORD KOREA 3 PIN 27.TAVV5.011 POWER CORD ISRAEL 3 PIN 27.TAVV5.
Category Description Acer P/N MIDDLE COVER 60.PAA02.004 TOUCHPAD BRACKET 33.PAA02.004 FINGER PRINT BRACKET 33.PAA02.005 HDD BRACKET - FOR 6 LAYERS MB 33.PG502.001 KEYBOARD ACER AC4T JV40 INTERNAL 14 STANDARD 86KS BLACK US INTERNATIONAL TEXTURE KB.I140A.058 KEYBOARD ACER AC4T JV40 INTERNAL 14 STANDARD 86KS BLACK GREEK TEXTURE KB.I140A.043 KEYBOARD ACER AC4T JV40 INTERNAL 14 STANDARD 86KS BLACK ARABIC TEXTURE KB.I140A.
Category Description Acer P/N KEYBOARD ACER AC4T JV40 INTERNAL 14 STANDARD 87KS BLACK FRENCH TEXTURE KB.I140A.041 KEYBOARD ACER AC4T JV40 INTERNAL 14 STANDARD 87KS BLACK HUNGARIAN TEXTURE KB.I140A.044 KEYBOARD ACER AC4T JV40 INTERNAL 14 STANDARD 87KS BLACK NORWEGIAN TEXTURE KB.I140A.048 KEYBOARD ACER AC4T JV40 INTERNAL 14 STANDARD 87KS BLACK PORTUGUESE TEXTURE KB.I140A.049 KEYBOARD ACER AC4T JV40 INTERNAL 14 STANDARD 87KS BLACK SPANISH TEXTURE KB.I140A.
Category Description Acer P/N BD COMBO DRIVE ODD BD COMBO MODULE 6M.PLR02.00 2 ODD HLDS BD COMBO 12.7mm Tray DL 4X CT21N LF W/O bezel 1.00 SATA (HF + Windows 7) KO.0040D.00 4 ODD SONY BD COMBO 12.7mm Tray DL 4X BC-5500S LF W/O bezel FW 1.E1 SATA (Windows 7) KO.0040E.00 2 ODD SONY BD COMBO 12.7mm Tray DL 4X BC-5500H LF W/O bezel SATA (HF + Windows 7) KO.0040E.00 3 ODD PLDS BD COMBO 12.7mm Tray DL 4X DS-4E1S LF W/O bezel SATA (Windows 7) KO.0040F.003 ODD BEZEL-BD COMBO 42.PAA02.
Category Description Acer P/N LCD BEZEL W/CMOS 60.PAA02.006 LCD BEZEL W/O CMOS 60.PAA02.007 LVDS CABLE W/O CMOS 50.PBC02.00 1 LVDS CABLE 50.PAA02.007 LCD BRACKET R&L 33.PAA02.007 CAMERA 0.3M 57.PAA02.001 CAMERA BRACKET 33.PAA02.006 MAINBOARD AS4740 INTEL HM55 V1.0 LF MB.PMJ02.00 1 MAINBOARD AS4740G INTEL HM55 512M-GD3 V1.0 LF N11M-GE1 MB.PML02.00 1 CPU THERMAL MODULE-UMA 60.PLR02.003 CPU THERMAL MODULE-DIS 60.PLR02.004 MIC SET W/CABLE 23.PAA02.001 SPEAKER 23.PAA02.
Screw List Category Description Acer P/N Screw Chapter 6 SCREW M1.98D 3.0L K 4.6D 0.8T ZK 86.PAA02.001 SCREW M2.46D 3.0L K 5.5D 0.8T ZK 86.PAA02.002 SCREW M2.5D 5L K 5.5D ZK NL CR3 86.PAA02.003 SCREW M2.5D 10.0L K 5.5D ZK NL CR3 86.PAA02.004 SCREW M2.5 3.9 ZK 86.PAA02.005 SCREW M3.0D 3.0L K 4.9D NI 86.PAA02.006 SCREW M2.5D 3.2L K 6D NI 86.PAA02.007 SCREW M2.5D 5.0L K 5.5D NI NL 86.PLR02.
176 Chapter 6
Chapter 6 177
Appendix A Model Definition and Configuration Aspire 4740 RO Country Acer Part No Description AAP Thailand LX.PMH0C.037 AS4740-622G32Mi LINPUSATH3 UMACFbs 1*2G/320/ BT/6L2.2/5R/CB_GN_FP_0.3D_HG_EN11 AAP Thailand LX.PMH0C.036 AS4740-622G32Mi LINPUSATH1 UMACFbs 1*2G/320/ BT/6L2.2/5R/CB_GN_FP_0.3D_HG_TH51 AAP Thailand LX.PMH0C.035 AS4740-542G32Mi LINPUSATH3 UMACFbs 1*2G/320/ BT/6L2.2/5R/CB_GN_FP_0.3D_HG_EN11 AAP Thailand LX.PMH0C.033 AS4740-522G32Mi LINPUSATH3 UMACFbs 1*2G/320/ BT/6L2.
RO 179 Country Acer Part No Description AAP Thailand LX.PMH0C.017 AS4740-432G32Mi LINPUSATH3 UMACFbs 1*2G/320/ BT/6L2.2/5R/CB_GN_FP_0.3D_HG_EN11 AAP Thailand LX.PMH0C.016 AS4740-432G32Mi LINPUSATH1 UMACFbs 1*2G/320/ BT/6L2.2/5R/CB_GN_FP_0.3D_HG_TH51 AAP Thailand LX.PMH0C.015 AS4740-332G32Mi LINPUSATH3 UMACFbs 1*2G/320/ BT/6L2.2/5R/CB_GN_FP_0.3D_HG_EN11 AAP Thailand LX.PMH0C.014 AS4740-332G32Mi LINPUSATH1 UMACFbs 1*2G/320/ BT/6L2.2/5R/CB_GN_FP_0.3D_HG_TH51 AAP Philippines LX.PMH02.
RO Country Acer Part No AAP Philippines LX.PMJ01.002 AS4740-332G32Mi EM W7HB64EMATPH1 MC UMACbs 1*2G/320/BT/6L2.2/5R/ CB_GN_0.3D_HG_ES61 AAP Philippines LX.PMJ0C.008 AS4740-332G32Mi LINPUSAPH1 UMACbs 1*2G/320/ BT/6L2.2/5R/CB_GN_0.3D_HG_EN11 AAP Philippines LX.PMJ01.001 AS4740-333G32Mi EM W7HB64EMATPH1 MC UMACbs 2G+1G/320/BT/6L2.2/5R/ CB_GN_0.3D_HG_ES61 AAP Malaysia LX.PMJ02.001 AS4740-332G32Mi EM W7HP64EMATMY1 MC UMACbs 1*2G/320/BT/6L2.2/5R/ CB_abgn_0.3D_HG_ES61 AAP Vietnam LX.PMJ0C.
181 VGA Chip CPU LCD VRAM 1 Memory 1 Memory 2 HDD 1(GB) Ci3350M NLED14WXGAG UMA N SO2GBIII10 N N320GB5.4KS Ci3350M NLED14WXGAG UMA N SO2GBIII10 N N320GB5.4KS Ci7620M NLED14WXGAG UMA N SO2GBIII10 N N500GB5.4KS Ci7620M NLED14WXGAG UMA N SO2GBIII10 N N500GB5.4KS Ci5540M NLED14WXGAG UMA N SO2GBIII10 N N500GB5.4KS Ci5540M NLED14WXGAG UMA N SO2GBIII10 N N500GB5.4KS Ci5520M NLED14WXGAG UMA N SO2GBIII10 N N500GB5.
VGA Chip CPU LCD Ci3350M NLED14WXGAG UMA Ci5520M NLED14WXGAG Ci3330M Memory 1 Memory 2 HDD 1(GB) N SO2GBIII10 SO1GBIII10 N320GB5.4KS UMA N SO1GBIII10 SO1GBIII10 N500GB5.4KS NLED14WXGAG UMA N SO2GBIII10 N N320GB5.4KS Ci5520M NLED14WXGAG UMA N SO1GBIII10 SO1GBIII10 N250GB5.4KS Ci5520M NLED14WXGAG UMA N SO1GBIII10 SO1GBIII10 N250GB5.
HDD 2(GB) 183 ODD Media Processor Extra SW1 Card Reader Wireless LAN1 Bluetooth N NSM8XS N N 5 in 1-Build in INT6200H BT 2.1 N NSM8XS N N 5 in 1-Build in INT6200H BT 2.1 N NSM8XS N N 5 in 1-Build in INT6200H BT 2.1 N NSM8XS N N 5 in 1-Build in INT6200H BT 2.1 N NSM8XS N McAfee 5 in 1-Build in INT6200H BT 2.1 N NSM8XS N N 5 in 1-Build in INT6200H BT 2.1 N NSM8XS N N 5 in 1-Build in INT6200H BT 2.1 N NSM8XS N N 5 in 1-Build in INT6200H BT 2.
Aspire 4740G RO Country Acer Part No Description CPU AAP Thailand LX.PMK0C.042 AS4740G-624G32Mi LINPUSATH1 N11MGE1512CFbs_V3 2*2G/320/BT/6L2.2/ 5R/CB_GN_FP_0.3D_HG_TH51 Ci7620M AAP Thailand LX.PMK0C.041 AS4740G-544G32Mi LINPUSATH1 N11MGE1512CFbs_V3 2*2G/320/BT/6L2.2/ 5R/CB_GN_FP_0.3D_HG_TH51 Ci5540M AAP Thailand LX.PMK0C.040 AS4740G-524G32Mi LINPUSATH1 N11MGE1512CFbs_V3 2*2G/320/BT/6L2.2/ 5R/CB_GN_FP_0.3D_HG_TH51 Ci5520M AAP Thailand LX.PMK02.
RO Country Acer Part No Description CPU AAP Thailand LX.PMK02.038 AS4740G-524G64Bi EM W7HP64EMATTH3 MC N11MGE1512CFbs_V3 2*2G/640/BT/ 6L2.2/5R/CB_GN_FP_0.3D_HG_ES61 Ci5520M AAP Thailand LX.PMK02.036 AS4740G-544G64Bi EM W7HP64EMATTH1 MC N11MGE1512CFbs_V3 2*2G/640/BT/ 6L2.2/5R/CB_GN_FP_0.3D_HG_TH41 Ci5540M AAP Thailand LX.PMK02.035 AS4740G-544G64Bi EM W7HP64EMATTH3 MC N11MGE1512CFbs_V3 2*2G/640/BT/ 6L2.2/5R/CB_GN_FP_0.3D_HG_ES61 Ci5540M AAP Thailand LX.PMK0C.
RO Country Acer Part No Description CPU AAP Thailand LX.PMK0C.017 AS4740G-334G32Mi LINPUSATH1 N11MGE1512CFbs_V3 2*2G/320/BT/6L2.2/ 5R/CB_GN_FP_0.3D_HG_TH51 Ci3330M AAP Thailand LX.PMK02.034 AS4740G-432G64Bi EM W7HP64EMATTH1 MC N11MGE1512CFbs_V3 1*2G/640/BT/ 6L2.2/5R/CB_GN_FP_0.3D_HG_TH41 Ci5430M AAP Thailand LX.PMK0C.016 AS4740G-622G50Mi LINPUSATH3 N11MGE1512CFbs_V3 1*2G/500_L/BT/ 6L2.2/5R/CB_GN_FP_0.3D_HG_EN11 Ci7620M AAP Thailand LX.PMK02.
RO Country Acer Part No Description CPU AAP Thailand LX.PMK0C.002 AS4740G-352G32Mi LINPUSATH3 N11MGE1512CFbs_V3 1*2G/320/BT/6L2.2/ 5R/CB_GN_FP_0.3D_HG_EN11 Ci3350M AAP Thailand LX.PMK0C.001 AS4740G-352G32Mi LINPUSATH1 N11MGE1512CFbs_V3 1*2G/320/BT/6L2.2/ 5R/CB_GN_FP_0.3D_HG_TH51 Ci3350M AAP Singapore LX.PMK02.010 AS4740G-544G32Mi W7HP64ATSG1 MC N11MGE1512CFbs_V3 2*2G/320/BT/6L2.2/ 5R/CB_GN_FP_0.3D_HG_ES61 Ci5540M AAP Singapore LX.PMK02.
RO Country Acer Part No Description CPU AAP Malaysia LX.PMK02.004 AS4740G-432G50Mi EM W7HP64EMATMY1 MC N11MGE1512CFbs_V3 1*2G/500_L/BT/ 6L2.2/5R/CB_GN_FP_0.3D_HG_ES61 Ci5430M AAP Singapore LX.PMK02.032 AS4740G-624G64Mi W7HP64ATSG1 MC N11MGE1512CFbs_V3 2*2G/640/BT/6L2.2/ 5R/CB_GN_FP_0.3D_HG_ES61 Ci7620M AAP Singapore LX.PMK02.031 AS4740G-524G50Mi W7HP64ATSG1 MC N11MGE1512CFbs_V3 2*2G/500_L/BT/ 6L2.2/5R/CB_GN_FP_0.3D_HG_ES61 Ci5520M TWN GCTWN LX.PMK02.
RO Country Acer Part No Description CPU WW WW S2.PMK02.002 AS4740G-543G32Mi W7HP64AWW1 MC N11MGE1512CFbs_V3 2G+1G/320/BT/ 6L2.2/5R/CB_abgn_FP_0.3D_HG_ES62 Ci5540M WW WW S2.PMK0C.001 AS4740G-624G64Bi LINPUSAWW1 N11MGE1512CFbs_V3 2*2G/640/BT/6L2.2/ 5R/CB_abgn_FP_0.3D_HG_EN11 Ci7620M AAP Indonesia LX.PML0C.006 AS4740G-331G16Mi LINPUSAID1 N11MGE1512Cbs_V3 1*1G/160/6L2.2/5R/ CB_GN_0.3D_HG_ID22 Ci3330M AAP Indonesia LX.PML0C.005 AS4740G-432G32Mi LINPUSAID1 N11MGE1512Cbs_V3 1*2G/320/BT/6L2.
LCD VGA Chip NLED14W XGAG N11MGE1 NLED14W XGAG Memory 1 Memory 2 512M-DDR3 (64*16*4) SO2GBIII10 SO2GBIII10 N500GB5.4KS N11MGE1 512M-DDR3 (64*16*4) SO2GBIII10 SO2GBIII10 N500GB5.4KS NLED14W XGAG N11MGE1 512M-DDR3 (64*16*4) SO2GBIII10 SO2GBIII10 N500GB5.4KS NLED14W XGAG N11MGE1 512M-DDR3 (64*16*4) SO2GBIII10 SO2GBIII10 N500GB5.4KS NLED14W XGAG N11MGE1 512M-DDR3 (64*16*4) SO2GBIII10 N N500GB5.4KS NLED14W XGAG N11MGE1 512M-DDR3 (64*16*4) SO2GBIII10 N N500GB5.
LCD VGA Chip NLED14W XGAG N11MGE1 NLED14W XGAG Memory 1 Memory 2 512M-DDR3 (64*16*4) SO2GBIII10 SO2GBIII10 N320GB5.4KS N11MGE1 512M-DDR3 (64*16*4) SO2GBIII10 SO2GBIII10 N320GB5.4KS NLED14W XGAG N11MGE1 512M-DDR3 (64*16*4) SO2GBIII10 N N640GB5.4KS NLED14W XGAG N11MGE1 512M-DDR3 (64*16*4) SO2GBIII10 N N500GB5.4KS NLED14W XGAG N11MGE1 512M-DDR3 (64*16*4) SO2GBIII10 N N640GB5.4KS NLED14W XGAG N11MGE1 512M-DDR3 (64*16*4) SO2GBIII10 N N500GB5.
LCD VGA Chip NLED14W XGAG N11MGE1 NLED14W XGAG Memory 1 Memory 2 512M-DDR3 (64*16*4) SO2GBIII10 SO1GBIII10 N640GB5.4KS N11MGE1 512M-DDR3 (64*16*4) SO2GBIII10 SO2GBIII10 N640GB5.4KS NLED14W XGAG N11MGE1 512M-DDR3 (64*16*4) SO2GBIII10 SO2GBIII10 N500GB5.4KS NLED14W XGAG N11MGE1 512M-DDR3 (64*16*4) SO2GBIII10 SO2GBIII10 N320GB5.4KS NLED14W XGAG N11MGE1 512M-DDR3 (64*16*4) SO2GBIII10 SO1GBIII10 N320GB5.4KS NLED14W XGAG N11MGE1 512M-DDR3 (64*16*4) SO2GBIII10 N N320GB5.
LCD VGA Chip NLED14W XGAG N11MGE1 NLED14W XGAG Memory 1 Memory 2 512M-DDR3 (64*16*4) SO2GBIII10 SO1GBIII10 N320GB5.4KS N11MGE1 512M-DDR3 (64*16*4) SO2GBIII10 SO1GBIII10 N320GB5.4KS NLED14W XGAG N11MGE1 512M-DDR3 (64*16*4) SO2GBIII10 SO1GBIII10 N320GB5.4KS NLED14W XGAG N11MGE1 512M-DDR3 (64*16*4) SO2GBIII10 SO2GBIII10 N640GB5.4KS NLED14W XGAG N11MGE1 512M-DDR3 (64*16*4) SO1GBIII10 N N160GB5.4KS NLED14W XGAG N11MGE1 512M-DDR3 (64*16*4) SO2GBIII10 N N320GB5.
HDD 2(GB) Media Processor ODD Extra SW1 Card Reader Wireless LAN1 Bluetooth N NSM8XS N N 5 in 1-Build in 3rd WiFi 2x2 BGN BT 2.1 N NSM8XS N N 5 in 1-Build in 3rd WiFi 2x2 BGN BT 2.1 N NSM8XS N N 5 in 1-Build in 3rd WiFi 2x2 BGN BT 2.1 N NSM8XS N N 5 in 1-Build in 3rd WiFi 2x2 BGN BT 2.1 N NSM8XS N N 5 in 1-Build in 3rd WiFi 2x2 BGN BT 2.1 N NSM8XS N N 5 in 1-Build in 3rd WiFi 2x2 BGN BT 2.1 N NBDCB4XS N McAfee 5 in 1-Build in 3rd WiFi 2x2 BGN BT 2.
HDD 2(GB) Media Processor ODD Extra SW1 Card Reader Wireless LAN1 Bluetooth N NSM8XS N N 5 in 1-Build in 3rd WiFi 2x2 BGN BT 2.1 N NBDCB4XS N McAfee 5 in 1-Build in 3rd WiFi 2x2 BGN BT 2.1 N NSM8XS N N 5 in 1-Build in 3rd WiFi 2x2 BGN BT 2.1 N NBDCB4XS N McAfee 5 in 1-Build in 3rd WiFi 2x2 BGN BT 2.1 N NSM8XS N N 5 in 1-Build in 3rd WiFi 2x2 BGN BT 2.1 N NSM8XS N N 5 in 1-Build in 3rd WiFi 2x2 BGN BT 2.
HDD 2(GB) Media Processor ODD Extra SW1 Card Reader Wireless LAN1 Bluetooth N NSM8XS N McAfee 5 in 1-Build in 3rd WiFi 2x2 BGN BT 2.1 N NSM8XS N McAfee 5 in 1-Build in 3rd WiFi 2x2 BGN BT 2.1 N NSM8XS N McAfee 5 in 1-Build in 3rd WiFi 2x2 BGN BT 2.1 N NSM8XS N McAfee 5 in 1-Build in 3rd WiFi 2x2 BGN BT 2.1 N NSM8XS N McAfee 5 in 1-Build in 3rd WiFi 2x2 BGN BT 2.1 N NSM8XS N McAfee 5 in 1-Build in 3rd WiFi 2x2 BGN BT 2.
HDD 2(GB) Media Processor ODD Extra SW1 Card Reader Wireless LAN1 Bluetooth N NSM8XS N N 5 in 1-Build in 3rd WiFi 2x2 BGN BT 2.1 N NSM8XS N N 5 in 1-Build in 3rd WiFi 2x2 BGN BT 2.1 N NSM8XS N N 5 in 1-Build in 3rd WiFi 2x2 BGN BT 2.1 N NSM8XS N N 5 in 1-Build in 3rd WiFi 2x2 BGN BT 2.1 N NSM8XS N McAfee 5 in 1-Build in INT6200H BT 2.1 N NSM8XS N N 5 in 1-Build in INT6200H BT 2.
Appendix A 198
Appendix B Test Compatible Components This computer’s compatibility is tested and verified by Acer’s internal testing department. All of its system functions are tested under Windows® 7 environment. Refer to the following lists for components, adapter cards, and peripherals which have passed these tests. Regarding configuration, combination and test procedures, please refer to the Aspire 4740/4740G Compatibility Test Report released by the Acer Mobile System Testing Department.
Microsoft® Windows® 7 Environment Test Category Vendor Type Description Adapter DELTA 65W Adapter DELTA 65W 19V 1.7x5.5x11 Yellow ADP-65JH DB A, LV5 LED LF DELTA 90W Adapter DELTA 90W 19V 1.7x5.5x11 Blue ADP-90CD DB A, LV5 LED LF HIPRO 65W Adapter HIPRO 65W 19V 1.7x5.5x11 Yellow HP-A0652R3B 1LF, LV5 LED LF HIPRO 90W Adapter HIPRO 90W 19V 1.7x5.5x11 Blue HPA0904A3 B1LF, LV5 LED LF LITE-ON 65W Adapter LITE-ON 65W 19V 1.7x5.
Category Vendor Type Description INTEL Ci3330M CPU Intel Core i3 330M PGA 2.13G 35W Arrandale, TJ90, VT, 3M L3 INTEL Ci3350M CPU Intel Core i3 350M PGA 2.26G 35W Arrandale, TJ90, VT, 3M L3 INTEL Ci5430M CPU Intel Core i5 430M PGA 2.26G ARD, up to SC 2.53G, 3M L3 INTEL Ci5520M CPU Intel Core i5 520M 2.4G 3M INTEL Ci5540M CPU Intel Core i5 540M 2.53G 3M INTEL Ci7620M CPU Intel Core i7 620M PGA 2.66G 4M Authentec AES1610 Authentec AES1610 HGST N160GB5.4KS HDD HGST 2.
Category Vendor Type Description WD N320GB5.4KS HDD WD 2.5" 5400rpm 320GB WD3200BEVT22ZCT0 ML160 SATA LF F/W:11.01A11 WD N500GB5.4KS HDD WD 2.5" 5400rpm 500GB WD5000BEVT22ZAT0 ML250 SATA LF F/W:01.01A01 WD N640GB5.4KS HDD WD 2.5" 5400rpm 640GB WD6400BEVT22A0RT0, ML320 SATA 8MB LF F/ W:01.
Category Vendor Type Description HLDS NBDCB4XS ODD HLDS BD COMBO 12.7mm Tray DL 4X CT21N LF W/O bezel 1.00 SATA (HF + Windows 7) HLDS NSM8XS ODD HLDS Super-Multi DRIVE 12.7mm Tray DL 8X GT30N LF W/O bezel SATA (HF + Windows 7) PLDS NSM8XS ODD PLDS Super-Multi DRIVE 12.7mm Tray DL 8X DS-8A4SH LF W/O bezel SATA (HF + Windows 7) SONY NBDCB4XS ODD SONY BD COMBO 12.7mm Tray DL 4X BC-5500S LF W/O bezel FW 1.E1 SATA (Windows 7) SONY NSM8XS ODD SONY Super-Multi DRIVE 12.
204 Appendix B
Appendix C Online Support Information This section describes online technical support services available to help you repair your Acer Systems. If you are a distributor, dealer, ASP or TPM, please refer your technical queries to your local Acer branch office. Acer Branch Offices and Regional Business Units may access our website. However some information sources will require a user i.d. and password. These can be obtained directly from Acer CSD Taiwan.
206 Appendix C
Index A 37 Flash Utility 37 FPC Cable 101 FLASH Utility Antennas 102 B FRU (Field Replaceable Unit) List 50 BIOS Utility 29–37 Advanced 32 Boot 35 Exit 36 Navigating 29 Power 35 Save and Exit 36 Security 32 System Security 36 Bluetooth module 86 Battery Pack H Hard Disk Drive Module hotkey 15 63 Hinge Covers Hot Keys 13 I Indicators 11 Intermittent Problems 154 161 144 Internal Speaker Failure 142 Internal Microphone Failure brightness hotkeys 57 Hibernation mode Board Layout Top View 165
Thermal Unit 152 Touchpad 142 USB 149 WLAN 150 138 MIC Module 103 Model Definition 178 Modem Module 85 Memory Check U N 154 USB Failure (Rightside) 149 Undetermined Problems No Display Issue 139 Notebook Manager hotkey utility 15 BIOS O W Online Support Information optical drive module 205 59 Panel 5 Bottom left 5 PC Card 10 11 Power On Failure 138 S speakers hotkey 15 System Block Diagram 4 T Test Compatible Components Thermal Unit Failure 152 Top 161 touchpad hotkey 15 Touchp