Aspire 5500Z Series Service Guide Service guide files and updates are available on the ACER/CSD web; for more information, please refer to http://csd.acer.com.
Revision History Please refer to the table below for the updates made on Aspire 5500Z service guide.
Copyright Copyright © 2006 by Acer Incorporated. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without the prior written permission of Acer Incorporated. Disclaimer The information in this guide is subject to change without notice.
Conventions The following conventions are used in this manual: IV SCREEN MESSAGES Denotes actual messages that appear on screen. NOTE Gives bits and pieces of additional information related to the current topic. WARNING Alerts you to any damage that might result from doing or not doing specific actions. CAUTION Gives precautionary measures to avoid possible hardware or software problems. IMPORTANT Reminds you to do specific actions relevant to the accomplishment of procedures.
Preface Before using this information and the product it supports, please read the following general information. 1. This Service Guide provides you with all technical information relating to the BASIC CONFIGURATION decided for Acer's "global" product offering. To better fit local market requirements and enhance product competitiveness, your regional office MAY have decided to extend the functionality of a machine (e.g. add-on card, modem, or extra memory capability).
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Table of Contents Chapter 1 System Specifications 1 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 System Block Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 Board Layout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 Top View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Table of Contents Chapter 4 Troubleshooting 55 System Check Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56 External Diskette Drive Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56 External CD-ROM Drive Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56 Keyboard or Auxiliary Input Device Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56 Memory check . . . . . . . . . .
Chapter 1 System Specifications Features Below is a brief summary of the computer’s many feature: Platform and memroy Intel® CentrinoTM Mobile Technology, featuring: t t Intel® Pentium® M Processor 735/735A (2MB L2 cache, 1.6 GHz, 400 MHz FSB) t Intel® 915GM/PM Express chipset t T Intel® Pentium® M Processor 740/750/760/770 (2 MB L2 cache, 1.73/1.86/2/2.13 GHz, 533 MHz FSB) Wireless solution: integrated Intel® PRO/Wireless 2200BG network connection (dual-band 802.
T T Touchpad with 4-way integrated scroll button 12 function keys, four cursor keys, two Windows® keys, hotkey controls, embedded numeric keypad, international language support T Four easy-launch buttons T Two front-access LED-buttons: WLAN and Bluetooth® T Audio system with two built-in speakers T Built-in microphone T Intel AC’97 audio support T Sound Blaster ProTM MS-Sound compatible Audio Communication T Modem: 56K ITU V.
System Block Diagram Intel Pentium-M/ Celeron-M CPU Micro FC-PGA Thermal Sensor Clock Generator CRT & TV-Out Conn. DDR II SODIMM 2 Daughter Card (M26P) PCI-Express x16 Mobile Intel 915PM/ GM and 910GML Express Chipset (Alviso) DDR II SODIMM 1 LVDS Conn. USB Conn. x3 Mobile Intel 82801FB ICH6-M Min i-PCI So cket BroadCOM LAN BCM440 1KFB / BCM578 8M PCMCIA & CardRead er Controller ENE CB7 12 13 94 Con troller TSB34AB21A USB Conn. x1 for BlueTooth Audio Codec Speaker Conn.
Board Layout Top View SW2 SW4 SW5 SW6 SW3 SW1 JP1 2 2 JP5 2 JP4 2 JP7 2 2 KQ: 2 JP42 2 2 JP10 4 SW3 Power Switch SW1 Lid Swtich JP1 Bluetooth Connector JP5 Touchpad Connector SW2 E-mail Switch JP4 Keyboard Connector SW4 Internet Browser Switch JP42 Speaker Connector SW5 Emanager Switch JP7 PCMCIA Slot SW6 User Programmable Switch JP10 Microphone Connector Chapter 1
Bottom View 2 PCN1 JP13 JP12 JP14 2 JP3 2 2 PJP11 JP20 JP17 2 JP16 JP22 2 2 JP21 JP19 2 2 JP23 JP24 2 JP25 2 JP26 JP28 2 2 JP30 2 JP31 JP35 T2 2 Q2 JP29 JP36 2 JP39 2 IR1 2 U42 JP41 JP40 JP21 Fan Connector JP24 USB Port PJP11 Battery Connector JP25 USB Port JP20 CPU Socket JP30 IEEE 1394 Port (No IEEE 1394 Port for this model) JP16 LVDS Connector JP36 Card Reader Connector (No Card Reader module for this model) JP22 VGA Board Connector IR Infrared Rec
JP23 6 Modem Cable Connector JP39 ODD Connector Chapter 1
An Aspire tour After knowing your computer features, let us show you around your new TravelMate computer. Front View # 1 Chapter 1 Icon Item Display screen Description Also called LCD (liquid-crystal display), displays computer output. 2 Power button Turns the computer on and off. 3 Easy-launch buttons Buttons for launching frequently used programs. 4 Microphone Internal microphone for sound recording.
Closed Front View # 8 Icon Item Description 1 Speaker-out/line-out/ Headphone jack Connects to audio line-out devices (e.g., speakers, headphones). 2 Mic-in jack Accepts inputs from external microphone. 3 Speakers Left and right speakers deliver stereo audio output. 4 Bluetooth® communication button/ indicator Press to enable/disable Bluetooth function.
Left View # Icon Item Description 1 External display port Connects a display device (e.g., external monitor, LCD projector). 2 Network jack Connects to an Ethernet 10/100-based network. 3 Modem jack Connects to a phone line. 4 Two USB 2.0 ports Connects to USB 2.0 devices (e.g., USB mouse, USB camera). 5 PC Card slot Connects to one Type II PC Card. 6 PC Card slot eject button Ejects the PC Card from the slot.
3 Optical drive eject button Ejects the optical disk from the drive (for selected models). 4 Emergency eject hole Ejects the optical drive try when the computer is turned off (for selected models). 5 Ventilation slots Enable the computer to stay cool, even after prolonged use. 6 Kensington lock slot Connects to a Kensington-compatible computer security lock. Rear Panel # Icon Item Description 1 Battery Powers the computer. 2 DC-in jack Connects to an AC adaptor. 3 USB 2.
# Item 1 Description Battery bay Houses the computer’s battery pack. 2 Battery lock Locks the battery in place. 3 Cooling fan Helps keep the computer cool. Note: Do not cover or obstruct the opening of the fan. 4 Memory compartment Houses the computer’s main memory. 5 Hard disk bay Houses the computer’s hard disk (secured by two screws). 6 Battery release latch Releases the battery for removal.
Icon Function Description Wireless LAN Indicates the status of wireless LAN communication. Power Lights up when the computer is on. Battery Lights up when the battery is being charged. NOTE: 1. Charging: The light shows amber when the battery is charging. 2. Fully charged: The light shows green when in AC mode. Easy-launch Buttons Located at the upper-right, above the keyboard are four buttons. These buttons are called launch keys.
Touchpad The built-in touchpad is a pointing device that senses movement on its surface. This means the cursor responds as you move your finger across the surface of the touchpad. The central location on the palmrest provides optimum comfort and support. Touchpad Basics The following teaches you how to use the touchpad: T Move your finger across the touchpad (2) to move the cursor. T Press the left (1) and right (4) buttons located beneath the touchpad to perform selection and execution functions.
Function Drag Access context menu Scroll Left Button (1) Right Button (4) Click and hold, then use finger to drag the cursor on the touchpad Main touchpad (2) Center button (3) Tap twice (at the same speed as doubleclicking a mouse button) then hold finger to the touchpad on the second tap to drag the cursor. Click once Click and hold to move up/down/left/right. NOTE: Keep your fingers dry and clean when using the touchpad. Also keep the touchpad dry and clean.
Using the Keyboard The keyboard has full-sized keys and an embedded keypad, separate cursor keys, two Windows keys and twelve function keys. Lock Keys and embedded mumeric keypad The keyboard has three lock keys which you can toggle on and off. Lock Key Description Caps Lock When Caps Lock is on, all alphabetic characters typed are in uppercase. Num lock + When Num Lock is on, the embedded keypad is in numeric mode.
Key Icon Windows key Description Pressed alone, this key has the same effect as clicking on the Windows Start button; it launches the Start menu. It can also be used with other keys to provide a variety of function: + Activates next taskbar button. + Opens the My Computer window + Opens Help and Support. + Opens the Find: All Files dialog box. + Opens the Run dialog box. + Minimizes all windows. + action.
Hot Key Icon Function Description Fn-F4 Sleep Puts the computer in Sleep mode. Fn-F5 Display toggle Switches display output between the display screen, external monitor (if connected) and both. Fn-F6 Screen blank Turns the display screen backlight off to save power. Press any key to return. Fn-F7 Touchpad toggle Turns the internal touchpad on and off. Fn-F8 Speaker toggle Turns the speakers on and off. Fn-w Volume up Increases the speaker volume.
The Euro symbol 1. Open a text editor or word processor. 2. Either directly press the symbol at the bottom-right of the keyboard, or hold and then press the<5> symbol at the upper-center of the keyboard. The US dollar sign 1. Open a text editor or word processor. 2. Either directly press the key at the bottom-right of the keyboard, or hold and then press the <4> key at the upper-center of the keyboard. NOTE: This function varies by the operating system version.
Hardware Specifications and Configurations Processor Item CPU type Specification Aspire 5500 Intel® Pentium® M Processor 740/750/760/770 (2 MB L2 cache, 1.73/1.86/ 2/2.13 GHz, 533 MHz FSB) Intel® Pentium® M Processor 735/735A (2MB L2 cache, 1.60 GHz, 400 MHz FSB) Core logic Intel® 915GM/PM+Intel ICH6-M (Mobile Intel 82801FB) CPU package Intel socketable 478pin Micro-BGA CPU core voltage 1.308V (highest frequency mode) to 0.956V (low frequency mode) 0.
Memory Combinations Slot 1 Slot 2 Total Memory 0MB 128MB 128MB 0MB 256MB 256MB 0MB 512MB 512MB 0MB 1024MB 1024MB 128MB 128MB 256MB 128MB 256MB 384MB 128MB 512MB 640MB 1284MB 1024MB 1152MB 256MB 128MB 384MB 256MB 256MB 512MB 256MB 512MB 768MB 256MB 1024MB 1280MB 512MB 128MB 640MB 512MB 256MB 768MB 512MB 512MB 1024MB 512MB 1024MB 1536MB 1024MB 0MB 1024MB 1024MB 128MB 1125MB 1024MB 256MB 1280MB 1024MB 512MB 1536MB 1024MB 1024MB 2048MB NOTE: Abov
Modem Interface Item Specification Supports modem protocol V.90/V.92 Modem connector type RJ11 Modem connector location Left side Bluetooth Interface Item Specification Chipset/Vendor for Wireless LAN Card built-in Mobile Data throughput 723 bps (full speed data rate) Protocol Bluetooth 1.1 (Upgradeable to Bluetooth 1.2 when SIG specification is ratified). Interface USB 1.1 Connector type Mini-USB Intel® 82801FB (ICH6-M)/WNC Wireless Module 802.
Hard Disk Drive Interface Item Voltage tolerance Specification 5V(DC) +/- 5% 5V(DC) +/- 5% 5V(DC) +/- 5% 5V(DC) +/- 5% Combo Drive Interface Item Specification Vendor & model name Philips SCB5265+UJDA770 Performance Specification With CD Diskette With DVD Diskette Transfer rate (KB/sec) Sustained: Max 3.6Mbytes/sec Sustained: Max 10.
DVD-Dual Interface Item Specification Applicable disc format for Panasonic UJ-845 Read: DVD: DVD-5, 9,10,18, DVD-R (3.95G/4.7G), DVD-RW, DVD_RAM (4.7G), DVD+R, DVD+RW CD: CD-Audio, CD-ROM (mode1 and mode 2), CD-ROM XA (mode 2, form 1 and form 2), CD-I (mode 2, form 1 and form 2), CD-I Ready, CD-I Bridge, CD-R, CD-RW, Photo CD, Video CD, Enhanced Music CD, CD-TEXT Write: DVD: DVD-RAM, DVD-R4.
Audio Interface Item Specification Mixed sound source Line-in, CD Voice channel 8/16-bit, mono/stereo Sampling rate 44,1 KHz (48K byte for AC97 interface) Internal microphone Yes Internal speaker / Quantity Yes/2 Video Interface Item Specification Chipset ATI Mobility RADEON X1300 (for discrete models) Package MBGA 708 pin Interface PCIE x16 Supports ZV (Zoomed Video) port Yes ® Video Memory Item Specification Chipset ATI Mobility RADEON® X1300 (for discrete models) Memory size 6
PCMCIA Port Item Specification Supports ZV (Zoomed Video) port No ZV support Supports 32 bit CardBus Yes System Board Major Chips Item Controller Core logic Intel 915GM/PM+Intel ICH6-M (Mobile Intel 82801FB) VGA ATI Mobility RADEON® X1300 (for discrete models) LAN BroadCom BCM4401 ® ® IEEE 1394 TSB34AB21A (No IEEE 1394 for this model) USB 2.
Battery Item Specification Package configuration 3 cells in series, 2 series in parallel for 6-cell battery 2 cells in series, 3 series in parallel for 9-cell battery Normal voltage 11.1V Charge voltage 12.6+-0.1v LCD 14.1 inch Item Vendor & model name Specification QDI: QDI CMO QD14TL01 (Glare) QD14TL01 N141I1-L03 Surface treatment: glare+hard coating 3H CMO N141I1-L02 (nonglare) Screen Diagonal (mm) 14.1 inches 14.1 inches 14.1 inches Active Area (mm) 303.7x189.8 303.7x189.8 303.
LCD Inverter Item Specification Brightness conditions Vadj=3.3V Input voltage (V) 9~21 Input current (mA) 350 (max) Output voltage (V, rms) 1600 (starting voltage) Output current (mA, rms) 6.2~6.8 (DAC=0) Output voltage frequency (k Hz) 45~65K Hz AC Adaptor Item Specification Input rating 90V AC to 264V AC, 47Hz to 63Hz Maximum input AC current 1.7A Inrush current 240A@115VAC 240A@230VAC Efficiency 83% min.
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Chapter 2 System Utilities BIOS Setup Utility The BIOS Setup Utility is a hardware configuration program built into your computer’s BIOS (Basic Input/ Output System). Your computer is already properly configured and optimized, and you do not need to run this utility. However, if you encounter configuration problems, you may need to run Setup. Please also refer to Chapter 4 Troubleshooting when problem arises.
Navigating the BIOS Utility There are six menu options: Info., Main, System Devices, Security, Boot, and Exit. Follow these instructions: T To choose a menu, use the cursor left/right keys (zx). T To choose a parameter, use the cursor up/down keys ( wy). T To change the value of a parameter, press por q. T A plus sign (+) indicates the item has sub-items. Press e to expand this item. T Press ^ while you are in any of the menu options to go to the Exit menu.
Main Insyde Software SCU Main May 20, 2005 Advanced Security Boot ----Devices--------------------------------------------------Product Name Manufacturer Name VGA Version = 3104 Exit CPU = Intel® Pentium ® 4 CPU speed = 2.0 GHz = Acer = V1.
Parameter Description L2 Cache This field displays CPU L2 cache size. It varies in CPU type. System Memory This field reports the memory size of system base memory. The size is fixed to 640 KB. Extended Memory This field reports the memory size of the extended memory in the system.
Insyde Software SCU Main Advanced May 20, 2005 Security Boot 5:40:09 AM Exit Date and Time Power On Display ----------------Power On Display--------------- ˇ Quiet Boot (˙ ) Auto ˇ LCD Auto DIM ( ) Both ˇ _ Network Boot F12 Boot Menu OK Cancel ˇ D2D Recovery Press key to select a control. button or key accept entries. button or key reject entries. Use cursor, spacebar, and numeric keys to change values. key activates accelerators.
The table below describes the parameters in this screen. Settings in boldface are the default and suggested parameter settings. Parameter Description Date and Time The hours are displayed with 12 hour format. The values setin these two fields take effect immediately. Quiet Boot Determines if the system will display customer logo and summary screen or not. Format/Option Option: Enabled or Disabled Enable: Customer logo is displayed, and summary screen is disabled.
Advanced The Advanced menu screen contains parameters involving your hardware devices. It also provides advanced settings of the system. Insyde Software SCU Main May 20, 2005 5:40:09 AM Advanced Security Boot Exit --------------------------Infrared Port(FIR)----------------------- Infrared Port (FIR) Max.
Security The Security screen contains parameters that help safeguard and protect your computer from unauthorized use. Insyde Software SCU Main May 20, 2005 Advanced Security 5:40:09 Boot AM Exit Set User Password Set Supervisor Password _ Lock HardDisk Drive --------Set Supervisor password---------------Enter old Supervisor password: .......... Enter new Supervisor Password: . . . . . . . . . .. Verify new Supervisor Password: .......... [ ] Boot System OK Cancel Enter new password.
Boot This menu allows the user to decide the order of boot devices to load the operating system. Bootable devices includes the distette drive in module bay, the onboard hard disk drive and the CD-ROM in module bay. Insyde Software SCU Main Advanced May 20, 2005 5:40:09 Security Boot Boot Device ----- Boot Device Exit ` ---- Hard Drive CD-ROM/DVD Drive Floppy Device Network Boot Press key to select a control. button or key accept entries.
Exit The Exit screen contains parameters that help safeguard and protect your computer from unauthorized use. Insyde Software SCU Main Nov 26, 2005 5:40:09 Advanced Security Boot Exit Exit Saving Changes --------------Exit Saving Changes-----------------Press to save the current Setup parameters to CMOS RAM. Exit Discarding Changes Load Setup Defaults Discard Changes The system will reboot!!! OK for block select. Cancel for item select.
BIOS Flash Utility The BIOS flash memory update is required for the following conditions: T New versions of system programs T New features or options T Restore a BIOS when it becomes corrupted. Use the Phlash utility to update the system BIOS flash ROM. NOTE: If you do not have a crisis recovery diskette at hand, then you should create a Crisis Recovery Diskette before you use the Phlash utility. NOTE: Do not install memory-related drivers (XMS, EMS, DPMI) when you use the Phlash.
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Chapter 3 Machine Disassembly and Replacement This chapter contains step-by-step procedures on how to disassemble the notebook computer for maintenance and troubleshooting. To disassemble the computer, you need the following tools: T Wrist grounding strap and conductive mat for preventing electrostatic discharge T Small Philips screw driver T Philips screwdriver T Plastic flat head screw driver Tweezers NOTE: The screws for the different components vary in size.
General Information Before You Begin Before proceeding with the disassembly procedure, make sure that you do the following: 42 1. Turn off the power to the system and all peripherals. 2. Unplug the AC adapter and all power and signal cables from the system. 3. Remove the battery pack.
Disassembly Procedure Flowchart The flowchart on the succeeding page gives you a graphic representation on the entire disassembly sequence and instructs you on the components that need to be removed during servicing. For example, if you want to remove the system board, you must first remove the keyboard, then disassemble the inside assembly frame in that order.
LCD Module 4 screw caps *4 LCD Bezel *2 *2 LCD Inverter LCD Panel LCD Assembly *8 LCD LCD Wire Cable LCD Brackets Screw List Item 44 Description A SCW HEX NYL I#R-40/O#4-40 L5.5 B SCREW MACH WAFER M2*L4 NI C CPU SCREW M2.5*6.5 (2.7KG) D CPU SCREW M2.5*6.5 (4.5KG) E SCRW WH MS+CBZ M2.5+L4 BLACK F SCREW M2.5-6 G SCREW M2*3 NYLON 1JMCPC-420325 H SCREW M2.5X6 I SCREW M2-3 J SCRW M2.5*L3(NON NYLOK) K SCREW M2.5-5 L SCREW M3x4(86.9A524.
Removing the Battery Pack 1. Unlock the battery lock. 2. Slide the battery latch then remove the battery.
Removing the Wireless LAN Card/the HDD Module/the Memory/the CPU/the ODD Module and the LCD Module Removing the Wireless LAN Card and the HDD Module 1. Remove the two screws fastening the PCI door. 2. Detach the PCI door. 3. Disconnect the wireless antennae. 4. Pop out the wireless LAN card then remove it. 5. Remove the two screws fastening the HDD cover. 6. Remove HDD cover carefully. 7. Pull the HDD module backwards to disconnect the HDD module then remove it from the main unit.
4. Remove the two screws fastening the thermal door. 5. Detach the thermal door from the main unit. 6. Remove the four screws holding the thermal module. (Follow the order indicated by the numbers: 4, 3, 2 then1. Please reverse the order when you assemble the system). 7. Disconnect the fan cablle as shown. 8. Take out the thermal module from the main unit carefully. 9. Use a flat headed screwdriver to release the CPU lock. 10. Then remove the CPU from the CPU socket carefully.
3. Open the LCD module as shown and detach the middle cover carefully. 4. Remove the two screws fastening the keyboard. 5. Turn over the keyboard as shown. 6. Disconnect the keyboard cable then remove the keyboard. 7. Tear off the mylard festening the wireless antenna set. 8. Pull out the wireless antenna from the main unit carefully. 9. Disconnect the LCD cable from the main board. 10. Remove two screws holding the LCD module. 11.
Chapter 3 49
Disassembling the Main Unit Separate the Main Unit Into the Upper and the Lower Case Assembly 1. To separate the upper and the lower case assembly, remove six screws as shown. 2. Turn over the main unit, remove 9 screws on the other side. 3. Separate the main unit into the upper case assembly and the lower case assembly. Disassembling the Upper Case Assembly 50 1. Disconnect the touchpad FFC from the main board. 2. Disconnect the bluetooth cable. 3.
10. Detach the touchpad support from the upper case carefully. 11. Detach the touchpad from the upper case. 12. Disconnect the FFC from the touchpad. Disassembling the Lower Case Assembly 1. Remove four screws fastening the main board to the lower case. 2. Turn over the lower case assembly, then remove one screw on the other side as shown. 3. Disconnect the speaker cable. 4. Detach the main board assembly from the lower case carefully. 5. Remove the three screws fastening the VGA board. 6.
8. Detach the VGA thermal from the VGA board. 9. Disconnect the modem cable from the main board. 10. Remove the two screws fastening the modem board as shwon. 11. Disconnect the modem board from the main board. 12. Disconnect the modem cable from the modem board. 13. Remove the two screws holding the speaker set to the lower case. 14. Take out the speaker set from the lower case. This completes the main unit disassembly.
Disassembling the LCD Module 1. Remove the four screw caps as shown. 2. Remove the four screws holding the LCD bezel. 3. Then detach the LCD bezel from the LCD module. 4. Remove the screw fastening the LCD inverter. 5. Disconnect the LCD cable and disconnect the inverter cable, then remove the inverter. 6. Remove the two screws fastening the LCD assembly to the LCD panel. 7. Take out the LCD assembly from the LCD panel. 8. Remove the four screws fastening the LCD left bracket then remove it.
Disassembling the External Modules Disassembling the HDD Module 1. Remove the two screws holding the HDD bracket on one side. 2. Remove another two screws holding the HDD bracket on the other side. 3. Then take the hard disc drive out of the HDD bracket. Disassembling the ODD Module 54 1. Remove the two screws fastening the ODD bracket. 2. Remove the ODD bracket from the optical disc drive module.
Chapter 4 Troubleshooting Use the following procedure as a guide for computer problems. NOTE: The diagnostic tests are intended to test only Acer products. Non-Acer products, prototype cards, or modified options can give false errors and invalid system responses. 1. Obtain the failing symptoms in as much detail as possible. 2. Verify the symptoms by attempting to re-create the failure by running the diagnostic test or by repeating the same operation. 3.
System Check Procedures External Diskette Drive Check Do the following to isolate the problem to a controller, driver, or diskette. A write-enabled, diagnostic diskette is required. NOTE: Make sure that the diskette does not have more than one label attached to it. Multiple labels can cause damage to the drive or cause the drive to fail. Do the following to select the test device. 1. Boot from the diagnostics diskette and start the diagnostics program. 2.
If any of these devices do not work, reconnect the cable connector and repeat the failing operation. Memory check Memory errors might stop system operations, show error messages on the screen, or hang the system. 1. Boot from the diagnostics diskette and start the doagmpstotics program (please refer to main board. 2. Go to the diagnostic memory in the test items. 3. Press F2 in the test items. 4. Follow the instructions in the message window.
Check the Power Adapter Unplug the power adapter cable from the computer and measure the output voltage at the plug of the power adapter cable. See the following figure Pin 1: +19 to +20.5V Pin 2: 0V, Ground 1. If the voltage is not correct, replace the power adapter. 2. If the voltage is within the range, do the following: T Replace the System board. T If the problem is not corrected, see “Undetermined Problems” on page 70. T If the voltage is not correct, go to the next step.
Check the Battery Pack To check the battery pack, do the following: From Software: 1. Check out the Power Management in control Panel 2. In Power Meter, confirm that if the parameters shown in the screen for Current Power Source and Total Battery Power Remaining are correct. 3. Repeat the steps 1 and 2, for both battery and adapter. 4. This helps you identify first the problem is on recharging or discharging. From Hardware: 1. Power off the computer. 2.
Power-On Self-Test (POST) Error Message The POST error message index lists the error message and their possible causes. The most likely cause is listed first. NOTE: Perform the FRU replacement or actions in the sequence shown in FRU/Action column, if the FRU replacement does not solve the problem, put the original part back in the computer. Do not replace a non-defective FRU. This index can also help you determine the next possible FRU to be replaced when servicing a computer.
Index of Error Messages Error Code List Error Codes 006 Error Messages Equipment Configuration Error Causes: 1. CPU BIOS Update Code Mismatch 2. IDE Primary Channel Master Drive Error (THe causes will be shown before “Equipment Configuration Error”) 010 Memory Error at xxxx:xxxx:xxxxh (R:xxxxh, W:xxxxh) 070 Real Time Clock Error 071 CMOS Battery Bad 072 CMOS Checksum Error 110 System disabled. Incorrect password is specified.
Error Message List Error Messages Real time clock error FRU/Action in Sequence RTC battery Run BIOS Setup Utility to reconfigure system time, then reboot system. System board Previous boot incomplete - Default configuration used Run “Load Default Settings” in BIOS Setup Utility. RTC battery System board Memory size found by POST differed from CMOS Run “Load Default Settings” in BIOS Setup Utility.
Error Message List No beep Error Messages No beep, power-on indicator turns off and LCD is blank. FRU/Action in Sequence Power source (battery pack and power adapter). See “Power System Check” on page 57. Ensure every connector is connected tightly and correctly. Reconnect the DIMM. LED board. System board. No beep, power-on indicator turns on and LCD is blank. Power source (battery pack and power adapter). See “Power System Check” on page 57.
Insyde MobilePro BIOS POST Beep Code and POST Messages The POST error message index lists the error message and their possible causes. The most likely cause is listed first. NOTE: Perform the FRU replacement or actions in the sequence shown in FRU/Action column, if the FRU replacement does not solve the problem, put the original part back in the computer. Do not replace a non-defective FRU. This index can also help you determine the next possible FRU to be replaced when servicing a computer.
Beep Code Message Description N/A “NO INTERRUPTS FROM TIMER 0” Timer 0 of the clock timer controller does not generate system interrupts correctly. N/A “UNEXPECTED AMOUNT OF MEMORY - RUN SCU” The system memory size does not match with the CMOS record. N/A “CLOCK NOT TICKING CORRECTLY” The system clock does not working correctly. N/A “TIME/DATA CORRUPT - RUN SCU” The time/date information in CMOS is invalid. N/A “MACHINE IS LOCKED - TURN KEY” The keyboard operation is locked.
Index of Symptom-to-FRU Error Message LCD-Related Symptoms Symptom / Error LCD backlight doesn't work Action in Sequence LCD is too dark Enter BIOS Utility to execute “Load Setup Default Settings”, then reboot system. LCD brightness cannot be adjusted Reconnect the LCD connectors. LCD contrast cannot be adjusted Keyboard (if contrast and brightness function key doesn't work).
Power-Related Symptoms Symptom / Error Battery can’t be charged Action in Sequence See “Check the Battery Pack” on page 59. Battery pack System board PCMCIA-Related Symptoms Symptom / Error System cannot detect the PC Card (PCMCIA) Action in Sequence PCMCIA slot assembly System board PCMCIA slot pin is damaged. PCMCIA slot assembly Memory-Related Symptoms Symptom / Error Memory count (size) appears different from actual size.
Power Management-Related Symptoms Symptom / Error Battery fuel gauge in Windows doesn’t go higher than 90%. Action in Sequence Remove battery pack and let it cool for 2 hours. Refresh battery (continue use battery until power off, then charge battery). Battery pack System board System hangs intermittently. Reconnect hard disk/CD-ROM drives. Hard disk connection board System board Peripheral-Related Symptoms Symptom / Error Action in Sequence System configuration does not match the installed devices.
Intermittent Problems Intermittent system hang problems can be caused by a variety of reasons that have nothing to do with a hardware defect, such as: cosmic radiation, electrostatic discharge, or software errors. FRU replacement should be considered only when a recurring problem exists. When analyzing an intermittent problem, do the following: 1. Run the advanced diagnostic test for the system board in loop mode at least 10 times. 2. If no error is detected, do not replace any FRU. 3.
Undetermined Problems The diagnostic problems does not identify which adapter or device failed, which installed devices are incorrect, whether a short circuit is suspected, or whether the system is inoperative. Follow these procedures to isolate the failing FRU (do not isolate non-defective FRU). NOTE: Verify that all attached devices are supported by the computer. NOTE: Verify that the power supply being used at the time of the failure is operating correctly. (See “Power System Check” on page 57): 70 1.
Chapter 5 Jumper and Connector Locations Top View SW2 SW4 SW5 SW6 SW3 SW1 JP1 2 2 JP5 2 JP4 2 JP7 2 2 KQ: 2 JP42 2 2 JP10 SW3 Power Switch SW1 Lid Swtich JP1 Bluetooth Connector JP5 Touchpad Connector SW2 E-mail Switch JP4 Keyboard Connector SW4 Internet Browser Switch JP42 Speaker Connector SW5 Emanager Switch JP7 PCMCIA Slot SW6 User Programmable Switch JP10 Microphone Connector Chapter 5 71
Bottom View 2 PCN1 JP13 JP12 JP14 2 JP3 2 2 PJP11 JP20 JP17 2 JP16 JP22 2 2 JP21 JP19 2 2 JP23 JP24 2 JP25 2 JP26 JP28 2 2 JP30 2 JP31 JP35 T2 2 Q2 JP29 JP36 2 JP39 2 IR1 2 U42 72 JP41 JP40 JP21 Fan Connector JP24 USB Port PJP11 Battery Connector JP25 USB Port JP20 CPU Socket JP30 IEEE 1394 Port (No IEEE 1394 Port for this model) JP16 LVDS Connector JP36 Card Reader Connector (No Card Reader module for this model) JP22 VGA Board Connector IR Infrared
JP19 RJ11/RJ45 JP31 DDR2 Socket JP23 Modem Cable Connector JP39 ODD Connector Chapter 5 73
74 Chapter 5
Chapter 6 FRU (Field Replaceable Unit) List This chapter gives you the FRU (Field Replaceable Unit) listing in global configurations of Aspire 5500Z series products. Refer to this chapter whenever ordering for parts to repair or for RMA (Return Merchandise Authorization). Please note that WHEN ORDERING FRU PARTS, you should check the most up-to-date information available on your regional web or channel. For whatever reasons a part number change is made, it will not be noted on the printed Service Guide.
Exploded Diagram The System 011 012 013 76 Chapter 6
Upper Case Assembly Chapter 6 77
Lower Case Assembly 78 Chapter 6
LCD Module Chapter 6 79
HDD Module ODD Module 80 Chapter 6
Aspire 3600/5500 FRU List Picture No. Part Name and Description Part Number Adapter NS (Not Show) ADAPTER 3 PIN 65W DELTA SADP-65KB BEF 19V 3PIN AP.06501.006 ADAPTER 3 PIN 65W LITEON PA-1650-02CO 65W 3 PIN AP.06503.007 ADAPTER 3 PIN 65W HIPRO HPOK066B13CP 3P 65W AP.0650A.004 BATTERY LI-ION 6 CELLS-SANYO 2000mAH UR18650F BT.00603.001 BATTERY LI-ION 6 CELLS-SONY 2000mAH US18650G4 BT.00604.004 BATTERY LI-ION 6 CELLS-SANYO 2400mAH UR18650F BT.00604.
Aspire 3600/5500 FRU List Picture No. Part Name and Description Part Number The System013 VGA BOARD M26P 64MB 55.A70V5.002 Upper Case Assembly004 FFC CABLE - T/P TO T/P BOARD 50.A70V5.001 NS BLUETOOTH CABLE 50.A70V5.002 NS MODEM CABLE 50.A70V5.003 NS POWER CORD-AUS 27.A70V5.001 NS POWER CORD-CHINA 27.A70V5.002 NS POWER CORD-DENMARK 27.A70V5.003 NS POWER CORD-EC 27.A70V5.004 NS POWER CORD-INDIA 27.A70V5.005 NS POWER CORD-ISREL 27.A70V5.006 NS POWER CORD-ITALIAN 27.A70V5.
Aspire 3600/5500 FRU List Picture No. Part Name and Description Part Number The System254; Upper Case Assembly001 STRIP COVER - AS 60.A70V5.001 The System002 LOWER CASE- UMA 60.A70V5.002 NS LOWER CASE- NON UMA 60.A70V5.003 Upper Case Assembly002 4 - WAY BUTTON 42.A70V5.002 Upper Case Assembly003 TP SUPPORT 33.A70V5.001 Lower Case Assembly003 DIMM COVER 42.A70V5.003 Lower Case Assembly004 PCI DOOR 42.A70V5.005 Lower Case Assembly005 THERMAL DOOR 42.A70V5.006 NS ANTENNA ASSY 50.
Aspire 3600/5500 FRU List Picture No. Part Name and Description Part Number NS INTEL PENTIUM M DOTHAN 1.6GHZ 2M UFCBGA SL7EG B-1 STEPPING KC.N0001.725 NS INTEL PENTIUM M 1.6G 2M 533FSB uFCPGA2 SL86G C-1 STEPPING KC.N0001.730 NS INTEL PENTIUM M 1.73G 2M 533FSB uFCPGA2 SL7SA C-1 STEPPING KC.N0001.740 NS INTEL PENTIUM M 1.87G 2M 533FSB uFCPGA2 SL7S9 C-1 STEPPING KC.N0001.750 NS INTEL PENTIUM M 2.0G 2M 533FSB uFCPGA2 SL7SM C-1 STEPPING KC.N0001.
Aspire 3600/5500 FRU List Picture No. Part Name and Description Part Number ODD Module DVD DUAL MODULE 8X HLDS GWA-4082N (DL) 6M.A70V5.007 ODD Module001 DVD DUAL 8X DRIVE HLDS GWA-4082N (DL) KU.0080D.016 ODD Module002 DVD DUAL BEZEL - TRAY IN 42.A70V5.008 ODD Module003 ODD BRACKET 33.A70V5.002 ODD Module DVD DUAL MODULE PANASONIC UJ-845 (DL) SLOT IN 6M.A70V5.005 ODD Module001 DVD DUAL 8X DRIVE PANASONIC UJ-845 (DL) KU.00807.015 ODD Module002 DVD DUAL BEZEL - SLOT IN 42.A70V5.
Aspire 3600/5500 FRU List Picture No. Part Name and Description Part Number HDD Module HDD 40G 4200PRM SEAGATE ST94019A KH.04001.010 HDD Module HDD 40G 2.5 IN. 420RPM TOSHIBA PLUTO MK4025GAS KH.04004.002 HDD Module HGST 40G 2.5" 4200 MORAGA+ HTS424040M9AT00 13G1132 FW:A71A KH.04007.012 HDD Module HDD 60GB 2.5 IN. 4200RPM SEAGATE N2 ST960821A F/W: 3.01 KH.06001.002 HDD Module HDD 60G 2.5IN. 4200RPM TOSHIBA PLUTO MK6025GAS 2M F/W KA200A KH.06004.003 HDD Module HDD 60GB 2.5IN.
Aspire 3600/5500 FRU List Picture No. Part Name and Description Part Number Aspire 1670 KEYBOARD Portuguese KB.A3502.011 Aspire 1670 KEYBOARD Czech KB.A3502.012 Aspire 1670 KEYBOARD Hungarian KB.A3502.013 Aspire 1670 KEYBOARD Russian KB.A3502.014 Aspire 1670 KEYBOARD Sweden KB.A3502.015 Aspire 1670 KEYBOARD Norwegian KB.A3502.016 Aspire 1670 KEYBOARD Danish KB.A3502.017 Aspire 1670 KEYBOARD Arabic KB.A3502.018 Aspire 1670 KEYBOARD Brazilian Portuguese KB.A3502.
Aspire 3600/5500 FRU List Picture 88 No. Part Name and Description Part Number LCD Module005 LCD BEZEL 60.A70V5.006 LCD Module002, 003 LCD BRACKET SET 6K.A70V5.001 LCD Module ASSY LCD MODULE 14.1 WXGA GLARE CMO (N141l 1-L03) W/ANT-AS 6M.A70V5.010 LCD Module001 LCD 14.1 WXGA GLARE CMO (N141l 1-L03) LK.1410D.005 LCD Module007 LCD INVERTER 19.A70V5.001 LCD Module006 LCD WIRE CABLE 50.A70V5.005 LCD Module004 LCD PANEL WITH LOGO W/ANTENNA - AS 60.A70V5.
Aspire 3600/5500 FRU List Picture Chapter 6 No. Part Name and Description Part Number LCD Module005 LCD BEZEL 60.A70V5.006 LCD Module002, 003 LCD BRACKET SET 6K.A70V5.001 LCD Module ASSY LCD MODULE 14 .1 WXGA GLARE QDI (N141V2 QD14TL01 REV 01) W/O ANTAS 6M.A70V5.013 LCD Module001 LCD 14 .1 WXGA GLARE QDI N141V2 QD14TL01 REV 01 LK.14109.005 LCD Module007 LCD INVERTER 19.A70V5.001 LCD Module006 LCD WIRE CABLE 50.A70V5.005 LCD Module004 LCD PANEL WITH LOGO W/ANTENNA - AS 60.A70V5.
Aspire 3600/5500 FRU List Picture 90 No. Part Name and Description Part Number LCD Module005 LCD BEZEL 60.A70V5.006 LCD Module002, 003 LCD BRACKET SET 6K.A70V5.001 LCD Module ASSY LCD MODULE 14.1 WXGA GLARE CMO (N141l 1-L03) W/O ANT-AS 6M.A70V5.014 LCD Module001 LCD 14.1 WXGA GLARE CMO (N141l 1-L03) LK.1410D.005 LCD Module007 LCD INVERTER 19.A70V5.001 LCD Module006 LCD WIRE CABLE 50.A70V5.005 LCD Module004 LCD PANEL WITH LOGO W/ANTENNA - AS 60.A70V5.
Aspire 3600/5500 FRU List Picture No. Part Name and Description Part Number LCD Module005 LCD BEZEL 60.A70V5.006 LCD Module002, 003 LCD BRACKET SET 6K.A70V5.001 The System251 MAINBOARD 915PM FOR VGA GLAN W/ READER PCMCIA SLOT W/O CPU MEMORY LB.TAA02.002 MAINBOARD 910GML UMA GLAN W/ PCMCIA SLOT W/O READER CPU MEMORY LB.TA902.001 NS PCMCIA SLOT 22.A70V5.001 NS MEMORY IFX 256MB/ 533MHZ, HYS64T32000HDL-3.7-A KN.25602.023 MEMORY DDRII533 256MB NANYA NT256T64UH4A0FN-37B KN.25603.
Aspire 3600/5500 FRU List Picture No. Part Name and Description Part Number Upper Case Assembly005 TOUCHPAD 56.A70V5.001 NS SPEAKER SET (R&L) 23.A70V5.002 NS LCD RUBBER PAD 47.A70V5.001 NS LCD SCREW PAD 47.A70V5.002 NS LCD RUBBER 47.A70V5.003 NS NAME PLATE - AS-5500Z TBD NS RUBBER FOOT - ONE PIN 47.A70V5.004 NS RUBBER FOOT - TWO PINS 47.A70V5.005 SCREW NS SCREW M2*3(NL) 86.A70V5.001 SCREW NS SCREW M2*4 86.A70V5.002 SCREW NS SCREW M2*6 86.A70V5.
Index A Flash Utility 39 Floppy Disk AFLASH Utility 39 removing the 53 Audio 23 B FRU (Field Replaceable Unit) List 75 H Battery Pack 45 Hard disk 21 BIOS 19 package 19 password control 19 ROM size 19 ROM type 19 vendor 19 Version 19 BIOS Supports protocol 19 BIOS Utility 29 Basic System Settings 35 Navigating 30 Startup Configuration 36 System Security 38 Board Layout HDD 21 Hot Keys 15 I Indicators 11 Intermittent Problems 69 J Jumper and Connector Locations 71 Top View 71 K Bottom View 5, 7
System Block Diagram 3 System Check Procedures 56 System Memory 19 System Utilities 29 T Touchpad Check 59 Troubleshooting 55 U Undetermined Problems 70 USB 24 utility BIOS 29 V Video 24 103 Index
Index 104