` Aspire 5710/5710G/5310/5310G Series Service Guide Service guide files and updates are available on the ACER/CSD web; for more information, please refer to http://csd.acer.com.
Revision History Please refer to the table below for the updates made on Aspire 5710/5710G/5310/5310G Series service guide.
Copyright Copyright © 2007 by Acer Incorporated. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without the prior written permission of Acer Incorporated. Disclaimer The information in this guide is subject to change without notice.
Conventions The following conventions are used in this manual: IV SCREEN MESSAGES Denotes actual messages that appear on screen. NOTE Gives bits and pieces of additional information related to the current topic. WARNING Alerts you to any damage that might result from doing or not doing specific actions. CAUTION Gives precautionary measures to avoid possible hardware or software problems. IMPORTANT Reminds you to do specific actions relevant to the accomplishment of procedures.
Preface Before using this information and the product it supports, please read the following general information. 1. This Service Guide provides you with all technical information relating to the BASIC CONFIGURATION decided for Acer's "global" product offering. To better fit local market requirements and enhance product competitiveness, your regional office MAY have decided to extend the functionality of a machine (e.g. add-on card, modem, or extra memory capability).
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Chapter 1 System Specifications Features Operating system • • Windows Vista™ Home Premium Windows Vista™ Home Basic Platform • Intel Centrino Duo mobile technology, featuring: • Intel Core™2 Duo processor T7200/T7400/T7600 (4 MB L2 cache, 2/2.16/2.33 GHz, 667 MHz FSB); or T5500/T5600 (2 MB L2 cache, 1.66GHz/1.83 GHz, 667 MHz FSB), supporting Intel Extended Memory 64 Technology (Intel EM64T) (AS5710) • Intel PRO/Wireless 3945ABG network connection (dual band tri-mode 802.
• • Optical drive options: • HD-DVD drive (for selected models) • DVD-Super Multi double-layer drive (for selected models) 5-in-1 card reader, supporting Secure Digital (SD), MultiMediaCard (MMC), Memory Stick® (MS), Memory Stick PROTM (MS PRO), xD-Picture CardTM (xD) Audio • • • • • • Dolby-certified surround sound system with two built-in stereo speakers (2W) Dolby Home Theater audio enhancement featuring Dolby Digital, Dolby Digital Live, Dolby PRO LOGIC II, Dolby Digital Stereo Creator, Dolby He
• 2-hour rapid charge system-off • 3-hour charge-in-use I/O Ports • • • • • • • • • • • • • ExpressCard™/54 slot 5-in-1 card reader (SD™/MMC/MS/MS PRO/xD) Four USB 2.
• Operating: 20%~80% • Non-operating: 20%~80% System compliance • • • • Wi-Fi ACPI Mobile PC 2002 DMI 2.0 NOTE: The specifications listed above are for reference only. The exact configuration of your PC depends on the model purchased.
System Block Diagram Chapter 1 5
Board Layout Top View 1 2 3 4 8 9 7 5 6 13 10 14 11 12 6 1 JP1 LCD Connector 8 JP2 Mainboard to Button Board Connector 2 JP3 Speaker (Left) Connector 9 JP36 Mainboard to LED Board Connector 3 JP34 Speaker (Right) Connector 10 JP9 PCI Express Card Socket 4 JP4 Internal MIC Connector 11 LED1 Power/Suspend LED 5 U5 South Bridge (ICH7M) 12 LED2 Battery Charge/Discharge LED 6 JP6 Internal Track-Pad Connector 13 JP11 Mainboard to USB Board Connector 7 JP5 Internal
Bottom View 1 3 2 7 8 6 9 5 4 10 13 11 12 14 15 17 18 16 19 20 21 1 PJP1 DC-in Power Jack 12 JP27 SATA HDD Connector 2 PJP2 Battery Connector 13 U23 North Bridge (945GM/PM / 943GML) 3 JP14 CRT Connector 14 U29 Volume Control 4 JP25 ODD Connector 15 JP28 DDRII Memory Socket 5 JP19‘ Mini Card (TV-Tuner) Socket 16 JP29 DDRII Memory Socket 6 JP17 MDC Connector 17 U33 Audio Codec Controller 7 JP22 CPU Socket 18 JP30 5-in-1 Card Reader Socket 8 JP16 Internal Fa
Your Acer Notebook Tour After knowing your computer features, let us show you around your new Aspire computer. Front View # 8 Icon Item Description 1 Acer Crystal Eye Web camera for video communication (for selected models). 2 Power button Turns the computer on and off. 3 Acer Arcade Launches the Acer Arcade application. 4 Wireless communication button/indicator Enables/disables the wireless function. Indicates the status of wireless LAN communication.
7 Touchpad Touch-sensitive pointing device which functions like a computer mouse. 8 Click buttons (left, center, and right) Description Microphone Description Display screen The left and right buttons function like the left and right mouse buttons. # Item # Item 9 10 Internal microphone for sound recording. Also called Liquid-Crystal Display (LCD), displays computer output.
# Icon Item Description 1 Kensington lock slot Connects to a Kensington-compatible computer security lock. 2 External display (VGA) port Description Connects to a display device (e.g., external monitor, LCD projector). 3 Ethernet (RJ-45) Connects to an Ethernet 10/100/1000based network (for selected models). 4 2 USB 2.0 port Connect to USB 2.0 devices (e.g., USB mouse, USB camera). 5 S-video/TV-out (NTSC/ PAL) port Connects to a television or display device with S-video input.
2 Optical drive Internal optical drive; accepts CDs or DVDs (slot-load or tray-load depending on model). 3 Optical disk access indicator Lights up when the optical drive is active. 4 Optical drive eject button Ejects the optical disk from the drive. 5 Emergency eject hole Ejects the optical drive tray when the computer is turned off. 6 Modem (RJ-11) port Connects to a phone line. Rear view # Icon Item Description 1 DC-in jack Connects to an AC adapter.
3 Battery lock Locks the battery in position. 4 Hard disk bay Houses the computer’s hard disk (secured with screws) 5 Ventilation slots and cooling fan Enable the computer to stay cool, even after prolonged use. Note: Do not cover or obstruct the opening of the fan. Indicators The computer has several easy-to-read status indicators. The front panel indicators are visible even when the computer cover is closed up. Icon Icon Function Description Power Lights up when the computer is on.
Easy-Launch Buttons To the top of the keyboard there are four easy-launch buttons: Web browser, mail, arcade buttons and an Empowering Key “ . Press “ “ to run the Acer Empowering Technology. The mail and Web browser buttons are pre-set to email and Internet programs, but can be reset by users. To set the Web browser and mail buttons, run the Launch Manager.
Function Left Button (1) Right Button (4) Main touchpad (2) Execute Click twice quickly Tap twice (at the same speed as double-clicking the mouse button) Select Click once Tap once Drag Click and hold, then use finger on the touchpad to drag the cursor. Tap twice (at the same speed as double-clicking a mouse button); rest your finger on the touchpad on the second tap and drag the cursor. Access context menu Scroll Center button (3) Click once Click and hold to move up/down/left/ right.
Using the Keyboard The keyboard has full-sized keys and an embedded keypad, separate cursor keys, one Windows key and twelve function keys. Lock Keys and embedded numeric keypad The keyboard has three lock keys which you can toggle on and off. Lock Key Caps Lock Description When Caps Lock is on, all alphabetic characters typed are in uppercase. Num lock + When Num Lock is on, the embedded keypad is in numeric mode.
Windows Keys The keyboard has one key that performs Windows-specific functions. Key Icon Description Windows key Pressed alone, this key has the same effect as clicking on the Windows Start button; it launches the Start menu. It can also be used with other keys to provide a variety of function: + Activates next taskbar button. + Opens the My Computer window + Opens Help and Support. + Opens the Search: All Files dialog box. + Opens the Run dialog box. + Minimizes all windows.
Hot Key Icon Function Description + Display toggle Switches display output between the display screen, external monitor (if connected) and both. + Screen blank Turns the display screen backlight off to save power. Press any key to return. + Touchpad toggle Turns the internal touchpad on and off. + Speaker toggle Turns the speakers on and off. + Brightness up Increases the screen brightness.
The US dollar sign 1. Open a text editor or word processor. 2. Either directly press the < > key at the bottom-right of the keyboard, or hold and then press the <4> key at the upper-center of the keyboard. NOTE: This function varies by the operating system version.
Acer Empowering Technology Acer’s innovative Empowering Technology makes it easy for you to access frequently used functions and manage your new Acer notebook. It features the following handy utilities: T T T T T T T T Acer eNet Management hooks up to location-based networks intelligently. Acer ePower Management extends battery power via versatile usage profiles. Acer eAudio Management allows you to easily control the enhanced sound effects of Dolby® Home Theater™ on your system.
Acer eNet Management Acer eNet Management helps you to quickly and easily connect to both wired and wireless networks in a variety of locations. To access this utility, either click on the “Acer eNet Management” icon on your notebook, or start the program from the Start menu. You also have the option to set Acer eNet Management to start automatically when you boot up your PC.
Acer ePower Management Acer ePower Management features a straightforward user interface. To launch it, select Acer ePower Management from the Empowering Technology interface. AC Mode (Adapter mode) The default setting is “Maximum Performance.” You can adjust CPU speed, LCD brightness and other settings, or click on buttons to turn the following functions on/off: Wireless LAN, Bluetooth, CardBus, FireWire (1394), Wired LAN and Optical Device if supported.
Battery status For real-time battery life estimates based on current usage, refer to the time shown in the “Remaining Battery Life” field. For additional power options, click “More Power Options”.
Acer eAudio Management Acer eAudio Management allows you to easily control the enhanced sound effects of Dolby® Home Theater™ on your system. Select "Movie" or "Game" mode to experience the awesome realism of 5.1-channel surround sound from just 2 speakers, via Dolby Virtual Speaker technology. "Music" mode lets you enjoy your favorite tunes, in vivid detail.
Acer ePresentation Management Acer ePresentation Management lets you project your computer’s display to an external device or project using the hot key: Fn + F5. If auto-detection hardware is implemented in the system, your system display will be automatically switched out when an external display is connected to the system. Acer eDataSecurity Management Acer eDataSecurity Management is handy file encryption utility that protects your files from being accessed by unauthorized persons.
Chapter 1 25
Acer eLock Management Acer eLock Management is a security utility that allows you to lock your removable data, optical and floppy drives to ensure that data cannot be stolen while your notebook is unattended. T T T T Removable data devices - includes USB disk drives, USB pen drives, USB flash drives, USB MP3 drives, USB memory card readers, IEEE 1394 disk drives and any other removable disk drives that can be mounted as a file system when plugged into the system.
Acer eRecovery Management Acer eRecovery Management is a powerful utility that does away with the need for recovery disks provided by the manufacturer. The Acer eRecovery Management utility occupies space in a hidden partition on your system’s HDD. User-created backups are stored on D:\ drive. Acer eRecovery Management provides you with: T T T T Password protection. Recovery of applications and drivers. Image/data backup: • Back up to HDD (set recovery point). • Back up to CD/DVD.
Acer eSettings Management Acer eSettings Management allows you to inspect hardware specifications and to monitor the system health status. Furthermore, Acer eSettings Management enables you to optimize your Windows operating system, so your computer runs faster, smoother and better. Acer eSettings Management also: T T Provides a simple graphical user interface for navigating. Displays general system status and advanced monitoring for power users.
No. 1 Item Lens 2 Power indicator 3 Rubber grip (selected models only) Launching the Acer Crystal Eye To launch the Acer Crystal Eye, double click on the Acer Crystal Eye icon on the screen. OR Click Start > All programs > Acer > Acer Crystal Eye. The Acer Crystal Eye capture window appears. Changing the Acer Crystal Eye resolution To change the capture resolution, click the displayed resolution button to select the desired resolution.
Note: Using the System Utilities NOTE: The system utilities work under Microsoft Windows XP only. Acer GridVista (dual-display compatible) NOTE: This feature is only available on certain models. To enable the dual monitor feature of the notebook, firstStart ensureControl that the second is connected, then Panelmonitor Display Note: select Start, Control Panel, Display and click on Settings.
NOTE: Please ensure that the resolution setting of the second monitor is set to the manufacturer's recommended value. Note: Launch Manager Launch Manager allows you to set the four easy-launch buttons (see their locations mentioned in “EasyLaunch Buttons”). You can access the Launch Manager by clicking Start > All Programs > Launch Manager to start the application.
Hardware Specifications and Configurations Processor Item Specification CPU type Intel® CoreTM2 Duo processor T7200/T7400/T7600 (4MB, L2 cache 2.0/ 2.16/2.33, 667 MHz FSB) or higher Intel® CoreTM2 Duo processor T5500/T5600 (2MB, L2 cache 1.66/1.83 GHz, 667 MHz FSB) Core logic Intel® 945PM/ 945GM + ICH7M CPU package Intel socket 1466pin FCBGA CPU core voltage +0.8~+1.
System Memory Item Specification Memory controller Built-in Intel 945GM/PM /943GML Memory size 0MB (no on-board memory) DIMM socket number 2 sockets Supports memory size per socket 2GB ® Supports maximum memory size 4GB (by two 1024MB SO-DIMM module) Supports DIMM type DDR 2 Synchronous DRAM Supports DIMM Speed 667 MHz Supports DIMM voltage 1.8V and 0.
Wireless Module 802.11a/b/g/n Item Specification Data throughput 11~54 Mbps Protocol 802.11a+b+g+Draft-n/802.11a+b+g/802.
DVD-Dual Interface Item Specification Applicable disc format Support disc formats 1. Reads data in each CD-ROM, CD-ROM XA, CD-1, Video CD, CD-Extra and CD-Text 2. Reads data in Photo CD (single and Multi-session) 3. Reads standard CD-DA 4. Reads and writes CD-R discs 5. Reads and writes CD-RW discs 6. Reads and writes in each DVD+R/RW (Ver. 1.1) 7. Reads data in each DVD-ROM and DVD-R (Ver. 2.0 for Authoring) 8. Reads and writes in each DVD-R (Ver. 2.0 for general), DVD-RW and DVD+R/RW (Ver1.
PCMCIA Port Item Specification Supports ZV (Zoomed Video) port No ZV support Supports 32 bit CardBus Yes System Board Major Chips Item Core logic Controller Intel® PM945/ GM945/ GML943+ICH7M (north bridge) LAN Broadcom 5787 USB 2.0 Built in ICH7M Super I/O controller NS 87383 MODEM Foxconn Delphi-AM3 3.3v Foxconn Delphi 3.3v Bluetooth Foxconn Bluetooth® 2.
LCD 15.4” inch Item Specification LPL LP154WX4TLB2 (G) CMO N154I2L05 GLARE AUO B154EW02 V7(G) SAMSUNG LTN154AT01001(G) Screen Diagonal (mm) 15.4 inches 15.4 inches 15.4 inches 15.4 inches Active Area (mm) 304.1x228.1 304.1x228.1 304.1x228.1 Display resolution (pixels) 1280x800 WXGA 1280x800 WXGA 1280x800 WXGA Pixel Pitch 0.297x0.297 0.099x0.297 0.297x0.297 Pixel Arrangement R.G.B. Vertical Stripe R.G.B. Vertical Stripe R.G.B. Vertical Stripe R.G.B.
AC Adapter Item Specification Maximum input AC current 1.7A at 100V AC Inrush current 220A max peak at 240V AC and no damage Efficiency 82% min. @115V AC input full load System Power Management ACPI mode 38 Power Management Mech. Off (G3) All devices in the system are turned off completely. Soft Off (G2/S5) OS initiated shutdown. All devices in the system are turned off completely. Working (G0/S0) Individual devices such as the CPU and hard disc may be power managed in this state.
Chapter 2 System Utilities BIOS Setup Utility The BIOS Setup Utility is a hardware configuration program built into your computer’s BIOS (Basic Input/ Output System). Your computer is already properly configured and optimized, and you do not need to run this utility. However, if you encounter configuration problems, you may need to run Setup. Please also refer to Chapter 4 Troubleshooting when problem arises.
Navigating the BIOS Utility There are five menu options: Information, Main, Security, Boot, and Exit. Follow these instructions: q To choose a menu, use the cursor left/right keys (zx). q To choose a parameter, use the cursor up/down keys (wy). q To change the value of a parameter, press por q. q A plus sign (+) indicates the item has sub-items. Press e to expand this item. q Press ^ while you are in any of the menu options to go to the Exit menu.
Information PhoenixBIOS Setup Utility Information Main CPU Type : CPU Speed : Security Boot Exit Intel(R) Core(TM) 2 CPU T5500 1.66 GHz IDE0 Model Name : HitachiHTS541616J9S-(PM) IDE0 Serial Number : SB2451SJKA7H7E ATAPI Model Name : OptiarcDVDRWAD-75-(SM) BIOS Version : VGA BIOS Version : V1.
Main The Main screen displays a summary of your computer hardware information, and also includes basic setup parameters. It allows the user to specify standard IBM PC AT system parameters.
The table below describes the parameters in this screen. Settings in boldface are the default and suggested parameter settings. Parameter Description Format/Option System Time Sets the system time. The hours are displayed with 24-hour format. Format: HH:MM:SS (hour:minute:second) System Time System Date Sets the system date. Format MM/DD/YYYY (month/day/year) System Date System Memory Displays the system memory size.
Security The Security screen contains parameters that help safeguard and protect your computer from unauthorized use. PhoenixBIOS Setup Utility Information Main Security Boot Exit Item Specific Help 44 Supervisor Password Is : User Password Is : HDD Password Is: Clear Clear Clear Set Supervisor Password Set User Password Set HDD Password [Enter] [Enter] [Enter] Password on boot : [Disabled] Supervisor Password controls access to the setup utility.
The table below describes the parameters in this screen. Settings in boldface are the default and suggested parameter settings. Parameter Description Option Supervisor Password Is Shows whether the Supervisor Password is set or not Clear or Set User Password is Is Shows whether the User Password is set or not. Clear or Set HDD Password Is Shows whether the HDD Password is set or not. Clear or Set Set Supervisor Password Press Enter to set the supervisor password.
Removing a Password Follow these steps: 1. Use the w and y keys to highlight the Set Supervisor Password parameter and press the e key. The Set Supervisor Password box appears: 2. Type the current password in the Enter Current Password field and press e. 3. Press e twice without typing anything in the Enter New Password and Confirm New Password fields. The computer then sets the Supervisor Password parameter to “Clear”. 4.
If the current password entered does not match the actual current password, the screen will show you the Setup Warning. If the new password and confirm new password strings do not match, the screen will display the following message.
Boot The Boot screen allows the user to decide the order of boot devices to load the operating system. Bootable devices includes the diskette drive in module bay, the onboard hard disk drive, and the CD-ROM in module bay. PhoenixBIOS Setup Utility Information Main Security Boot Exit Item Specific Help Boot priority order: 1: 2: 3: 4: 5: 6: 7: 48 IDE 0 : Hitachi HTS541616J9SA00-( CD/DVD: Optiarc DVD RW AD-7560A-( USB FDD : PCI LAN : MBA v9.0.
Exit The Exit screen contains parameters that help safeguard and protect your computer from unauthorized use. PhoenixBIOS Setup Utility Information Main Security Boot Exit Item Specific Help Exit Saving Changes Exit Discarding Changes Load Setup Defaults Discard Changes Save Changes Exit System Setup and save your changes to CMOS.
BIOS Flash Utility The BIOS flash memory update is required for the following conditions: q New versions of system programs q New features or options q Restore a BIOS when it becomes corrupted. Use the Phlash utility to update the system BIOS flash ROM. NOTE: If you do not have a crisis recovery diskette at hand, then you should create a Crisis Recovery Diskette before you use the Phlash utility. NOTE: Do not install memory-related drivers (XMS, EMS, DPMI) when you use the Phlash.
Chapter 3 Machine Disassembly and Replacement This chapter contains step-by-step procedures on how to disassemble the notebook computer for maintenance and troubleshooting. To disassemble the computer, you need the following tools: q Wrist grounding strap and conductive mat for preventing electrostatic discharge q Small Philips screw driver q Philips screwdriver q Plastic flat head screw driver q Tweezers NOTE: The screws for the different components vary in size.
General Information Before You Begin Before proceeding with the disassembly procedure, make sure that you do the following: 54 1. Turn off the power to the system and all peripherals. 2. Unplug the AC adapter and all power and signal cables from the system. 3. Remove the battery pack.
Disassembly Procedure Flowchart The flowchart on the succeeding page gives you a graphic representation on the entire disassembly sequence and instructs you on the components that need to be removed during servicing. For example, if you want to remove the system board, you must first remove the keyboard, then disassemble the inside assembly frame in that order.
LCD Module B*4 LCD Bezel G*1 for 15" G*2 for 15.4" LCD Inverter B*2 LCD Assembly LCD Panel G*2 for 15.4" Wireless Antenna Set F*8 (4 on left; 4 on right) LCD Bracket Sets LCD Cable LCD Screw List Item A 56 Description Part Number SCREW M2.5*3(NL) 86.TAVV5.001 B SCREW M2.5*6(NL) 86.TAVV5.002 C SCREW M2.5*10(NL) 86.TAVV5.003 D SCREW M2.5*15(NL) 86.TAVV5.004 E SCREW M2*2.2 86.TAVV5.005 F SCREW M2*3(NL) 86.TAVV5.006 G SCREW M2*4 86.TAVV5.007 H SCREW M3*4(NL) 86.TAVV5.
Removing the Battery Pack 1. Unlock the battery lock (move the battery lock to the unlock position as shown). 2. Slide the battery release latch then remove the battery.
Removing the HDD Module/Memory/Wireless LAN Card/Modem Card/TV Tuner Card/System Fan/Thermal Modules/VGA Board/CPU/Keyboard and the LCD Module Removing the HDD Module 1. Remove the two screws fastening the HDD cover. 2. Detach the HDD cover from the main unit. 3. Pull the tab to remove the HDD module in the direction of the arrow. Removing the Memory 58 1. Remove the four screws holding the thermal cover. 2. Detach the thermal cover from the main unit. 3.
Removing the Wireless LAN Card & Modem Card 1. Disconnect the two antennae from the wireless LAN card. 2. Remove the two screws fastening the wireless LAN card. 3. Then take out the wireless LAN card from the main unit. 4. Remove the two screws fastening the modem card and detach the modem card from the main board. 5. Disconnect the RJ-11 cable and remove the modem card. Removing the System Fan/Thermal Module and CPU 1. Disconnect the fan cable from the main board. 2.
3. Remove the four spring screws holding the CPU thermal module. 4. Then detach the CPU thermal module as shown. 5. Use a flat screwdriver to release the CPU lock (Turn counter clock-wire). 6. Remove the CPU from the CPU socket carefully. Removing the Keyboard and LCD Module 60 1. Turn the notebook over. 2. Remove the four screws securing the lower assembly to the upper assembly. 3. Turn the notebook over and detach the strip cover from the front side and remove it. 4.
8. Pull the wireless LAN antennas free from the main unit as shown. 9. Remove the four screws securing the hinges. 10. Detach the LCD module from the main unit.
Disassembling the Main Unit Separate the Main Unit Into the Upper and the Lower Case Assembly 62 1. Remove the screw fastening the ODD from the bottom of the notebook. 2. Push the ODD module outwards and gently pull it out as shown. 3. Press and release the PC dummy card from the PC slot as shown. 4. Then press the release the memory dummy card from the 5-in-1 card reader slot as shown. 5. Remove the eight screws fastening the upper case and the lower case assembly on the bottom. 6.
7. Disconnect the touchpad FFC, left speaker cable, button board FFC, and LED board FFC from the main board. 8. Carefully detach the upper case assembly from the lower case assembly. Disassembling the Lower Case Assembly 1. Disconnect the USB cable from the main board. 2. Remove the screw fastening the USB board and take out the board and its cable from the lower case. 3. Then detach the USB cable from the USB board. 4. Disconnect the Bluetooth cable from the main board. 5.
9. Disconnect the RJ-11 cable from the main board. 10. Remove the RJ-11 jack from the lower case. 11. Remove the two screws fastening the main board to the lower case. 12. Detach the main board from the lower case as shown. 13. Turn the main board over, then remove the DC-in connector from the board as shown.
Disassembling the Upper Case Assembly 1. Turn the upper case over. 2. Remove the two screws fastening the button board. 3. Detach the button board with FFC from the upper case as shown. 4. Remove the two screws fastening the LED board. 5. Detach the LED board with FFC from the upper case as shown. 6. Remove the two screws fastening the left speaker. 7. Remove the left speaker from the upper case as shown.
Disassembling the LCD Module 66 1. Remove the four screw rubbers as shown. 2. Then remove the four screws fastening the LCD bezel. 3. Detach the LCD bezel from the LCD module carefully. 4. Remove the four screws holding the LCD to the LCD panel. 5. Detach the CCD cable connector from the CCD board. 6. Take out the CCD module from the LCD panel. 7. Remove the screw fastening the CCD board to the CCD bracket. 8. Lift out the LCD from the LCD panel as shown. 9.
10. Remove the four screws fastening the left LCD bracket and detach it. 11. Remove the four screws fastening the right LCD bracket and detach it. 12. Disconnect the LCD cable from the rear side of the LCD.
Disassembling the External Modules Disassembling the HDD Module 1. Remove the four screws holding the HDD (hard disk drive) case; two on each side. 2. Carefully slide out the hard disk drive from the HDD case. Disassembling the ODD Module 68 1. Remove the three screws holding the optical bracket. 2. Then remove the optical bracket from the optical disk drive.
Chapter 4 Troubleshooting Use the following procedure as a guide for computer problems. NOTE: The diagnostic tests are intended to test only Acer products. Non-Acer products, prototype cards, or modified options can give false errors and invalid system responses. 1. Obtain the failing symptoms in as much detail as possible. 2. Verify the symptoms by attempting to re-create the failure by running the diagnostic test or by repeating the same operation. 3.
System Check Procedures External Diskette Drive Check Do the following to isolate the problem to a controller, driver, or diskette. A write-enabled, diagnostic diskette is required. NOTE: Make sure that the diskette does not have more than one label attached to it. Multiple labels can cause damage to the drive or cause the drive to fail. Do the following to select the test device: 1. Boot from the diagnostics diskette and start the diagnostics program. 2.
If any of these devices do not work, reconnect the cable connector and repeat the failing operation. Memory check Memory errors might stop system operations, show error messages on the screen, or hang the system. 1. Boot from the diagnostics diskette and start the doagmpstotics program (please refer to main board). 2. Go to the diagnostic memory in the test items. 3. Press F2 in the test items. 4. Follow the instructions in the message window.
Check the Power Adapter Unplug the power adapter cable from the computer and measure the output voltage at the plug of the power adapter cable. See the following figure: Pin 1: +19 to +20.5V Pin 2: 0V, Ground 1. If the voltage is not correct, replace the power adapter. 2. If the voltage is within the range, do the following: q Replace the System board. q If the problem is not corrected, see “Undetermined Problems” on page 87. If the voltage is not correct, go to the next step.
Check the Battery Pack To check the battery pack, do the following: From Software: 1. Check out the Power Management in Control Panel 2. In Power Meter, confirm that if the parameters shown in the screen for Current Power Source and Total Battery Power Remaining are correct. 3. Repeat the steps 1 and 2, for both battery and adapter. 4. This helps you identify first the problem is on recharging or discharging. From Hardware: 1. Power off the computer. 2.
Forgotten Hard Disk Password When the user keys in the wrong password three times, an error message appears. The user must now reset the password. 1. Make a note of the error code that is displayed with the error message. 2. Run unlock6.exe from the DOS prompt in the following format: unlock6 XXXXX 00 (XXXXX = HDD password error code, 00 = CRC base - default is 00) 3. Select Upper case ACSII Code from the screen that appears. The HDD master password is displayed. Make a note of this password. 4.
Power-On Self-Test (POST) Error Message The POST error message index lists the error message and their possible causes. The most likely cause is listed first. NOTE: Perform the FRU replacement or actions in the sequence shown in FRU/Action column, if the FRU replacement does not solve the problem, put the original part back in the computer. Do not replace a non-defective FRU. This index can also help you determine the next possible FRU to be replaced when servicing a computer.
Index of Error Messages Error Code List Error Codes 006 Error Messages Equipment Configuration Error Causes: 1. CPU BIOS Update Code Mismatch 2. IDE Primary Channel Master Drive Error (THe causes will be shown before “Equipment Configuration Error”) 010 Memory Error at xxxx:xxxx:xxxxh (R:xxxxh, W:xxxxh) 070 Real Time Clock Error 071 CMOS Battery Bad 072 CMOS Checksum Error 110 System disabled. Incorrect password is specified.
Error Message List Error Messages Real time clock error FRU/Action in Sequence RTC battery Run BIOS Setup Utility to reconfigure system time, then reboot system. System board Previous boot incomplete - Default configuration used Run “Load Default Settings” in BIOS Setup Utility. RTC battery System board Memory size found by POST differed from CMOS Run “Load Default Settings” in BIOS Setup Utility.
Error Message List No beep Error Messages No beep, power-on indicator turns off and LCD is blank. FRU/Action in Sequence Power source (battery pack and power adapter). See “Power System Check” on page 71.. Ensure every connector is connected tightly and correctly. Reconnect the DIMM. LED board. System board. No beep, power-on indicator turns on and LCD is blank. Power source (battery pack and power adapter). See “Power System Check” on page 71..
Phoenix BIOS Beep Codes Code Beeps POST Routine Description 02h Verify Real Mode 03h Disable Non-Maskable Interrupt (NMI) 04h Get CPU type 06h Initialize system hardware 08h Initialize chipset with initial POST values 09h Set IN POST flag 0Ah Initialize CPU registers 0Bh Enable CPU cache 0Ch Initialize caches to initial POST values 0Eh Initialize I/O component 0Fh Initialize the local bus IDE 10h Initialize Power Management 11h Load alternate registers with initial POST values 1
Code 46h Beeps 2-1-2-3 48h Check ROM copyright notice Check video configuration against CMOS 49h Initialize PCI bus and devices 4Ah Initialize all video adapters in system 4Bh QuietBoot start (optional) 4Ch Shadow video BIOS ROM 4Eh Display BIOS copyright notice 50h Display CPU type and speed 51h Initialize EISA board 52h Test keyboard 54h 58h 80 POST Routine Description Set key click if enabled 2-2-3-1 Test for unexpected interrupts 59h Initialize POST display service 5Ah Displa
Code Beeps POST Routine Description 8Ch Initialize floppy controller 8Fh Determine number of ATA drives (optional) 90h Initialize hard-disk controllers 91h Initialize local-bus hard-disk controllers 92h Jump to UserPatch2 93h Build MPTABLE for multi-processor boards 95h Install CD ROM for boot 96h Clear huge ES segment register 97h 98h Fixup Multi Processor table 1-2 Search for option ROMs. One long, two short beeps on checksum failure.
Code Beeps D2h Unknown interrupt Code Beeps E0h Initialize the chipset E1h Initialize the bridge E2h Initialize the CPU E3h Initialize the system timer E4h Initialize system I/O E5h Check force recovery boot E6h Checksum BIOS ROM E7h Go to BIOS E8h Set Huge Segment E9h Initialize Multi Processor EAh Initialize OEM special code EBh Initialize PIC and DMA ECh Initialize Memory type EDh Initialize Memory size EEh Shadow Boot Block EFh System memory test F0h Initialize int
Index of Symptom-to-FRU Error Message LCD-Related Symptoms Symptom / Error LCD backlight doesn't work Action in Sequence LCD is too dark Enter BIOS Utility to execute “Load Setup Default Settings”, then reboot system. LCD brightness cannot be adjusted Reconnect the LCD connectors. LCD contrast cannot be adjusted Keyboard (if contrast and brightness function key doesn't work).
Power-Related Symptoms Symptom / Error Battery can’t be charged Action in Sequence See “Check the Battery Pack” on page 73. Battery pack System board PCMCIA-Related Symptoms Symptom / Error System cannot detect the PC Card (PCMCIA) Action in Sequence PCMCIA slot assembly System board PCMCIA slot pin is damaged. PCMCIA slot assembly Memory-Related Symptoms Symptom / Error Memory count (size) appears different from actual size.
Power Management-Related Symptoms Symptom / Error Battery fuel gauge in Windows doesn’t go higher than 90%. Action in Sequence Remove battery pack and let it cool for 2 hours. Refresh battery (continue use battery until power off, then charge battery). Battery pack System board System hangs intermittently. Reconnect hard disk/CD-ROM drives. Hard disk connection board System board Peripheral-Related Symptoms Symptom / Error Action in Sequence System configuration does not match the installed devices.
Intermittent Problems Intermittent system hang problems can be caused by a variety of reasons that have nothing to do with a hardware defect, such as: cosmic radiation, electrostatic discharge, or software errors. FRU replacement should be considered only when a recurring problem exists. When analyzing an intermittent problem, do the following: 86 1. Run the advanced diagnostic test for the system board in loop mode at least 10 times. 2. If no error is detected, do not replace any FRU. 3.
Undetermined Problems The diagnostic problems does not identify which adapter or device failed, which installed devices are incorrect, whether a short circuit is suspected, or whether the system is inoperative. Follow these procedures to isolate the failing FRU (do not isolate non-defective FRU). NOTE: Verify that all attached devices are supported by the computer. NOTE: Verify that the power supply being used at the time of the failure is operating correctly. (See “Power System Check” on page 71.): 1.
88 Chapter 4
Chapter 5 Jumper and Connector Locations Top View 1 2 3 4 8 9 7 5 6 13 10 14 11 12 1 JP1 LCD Connector 8 JP2 Mainboard to Button Board Connector 2 JP3 Speaker (Left) Connector 9 JP36 Mainboard to LED Board Connector 3 JP34 Speaker (Right) Connector 10 JP9 PCI Express Card Socket 4 JP4 Internal MIC Connector 11 LED1 Power/Suspend LED 5 U5 South Bridge (ICH7M) 12 LED2 Battery Charge/Discharge LED 6 JP6 Internal Track-Pad Connector 13 JP11 Mainboard to USB Board Co
Bottom View 1 3 2 7 8 6 9 5 4 10 13 11 12 14 15 17 18 16 19 20 21 88 1 PJP1 DC-in Power Jack 12 JP27 SATA HDD Connector 2 PJP2 Battery Connector 13 U23 North Bridge (945GM/PM / 943GML) 3 JP14 CRT Connector 14 U29 Volume Control 4 JP25 ODD Connector 15 JP28 DDRII Memory Socket 5 JP19‘ Mini Card (TV-Tuner) Socket 16 JP29 DDRII Memory Socket 6 JP17 MDC Connector 17 U33 Audio Codec Controller 7 JP22 CPU Socket 18 JP30 5-in-1 Card Reader Socket 8 JP16 Intern
Chapter 6 FRU (Field Replaceable Unit) List This chapter gives you the FRU (Field Replaceable Unit) listing in global configurations of Aspire 5710/5710G/5310/5310G Series. Refer to this chapter whenever ordering for parts to repair or for RMA (Return Merchandise Authorization). Please note that WHEN ORDERING FRU PARTS, you should check the most up-to-date information available on your regional web or channel.
Aspire 5710/5710G/5310/5310G Series Exploded Diagram Category No. Part Name and Description Acer Part No. ADAPTER ADAPTER 65W 3PIN DELTA SADP65KB DFA , MP:Apr/12; Level IIII AP.06501.013 ADAPTER 65W 3PIN LITEON PA-165002AC, Level IIII AP.06503.016 ADAPTER 90W 3PIN DELTA ADP-90SB BBEA AP.09001.013 ADAPTER 90W 3PIN LITEON PA-190024AR AP.09003.011 BATTERY BATTERY LI-ION 6CELLS 4KMAH BT.00605.015 PANASONIC PA 3S2P 4.0AH 7 01K 0FA BATTERY LI-ION 6CELLS 4KMAH SANYO SA 3S2P 4AH 7 01K 0FA BT.00603.
Category No. Part Name and Description Acer Part No. MINI WLAN/B INTEL 802.11 B/G KI.GLN01.005 MINI WLAN/B INTEL 802.11 A/B/G MOW1 (MM#872612) KI.GLN01.001 MINI WLAN/B INTEL 802.11 A/B/G MOW2 (MM#872612) KI.GLN01.002 MINI WLAN/B INTEL 802.11 A/B/G ROW (MM#872612) KI.GLN01.003 MINI WLAN/B INTEL 802.11 A/B/G JPN (MM#875652) KI.GLN01.004 MINI WLAN/B INTEL 802.11 4965ANG MOW1 (MM#886224) KI.KDN01.001 MINI WLAN/B INTEL 802.11 4965ANG MOW2 (MM#886220) KI.KDN01.002 MINI WLAN/B INTEL 802.
Category No. Part Name and Description Acer Part No. BLUE TOOTH CABLE 15.4 50.AHE02.003 USB CABLE 15.4 50.AHC02.001 POWER CORD US 3 PIN 27.TAVV5.001 POWER CORD EU 3 PIN 27.TAVV5.002 POWER CORD AUS 3 PIN 27.TAVV5.003 POWER CORD UK 3 PIN 27.TAVV5.004 POWER CORD CHINA 3 PIN 27.TAVV5.005 POWER CORD SWISS 3 PIN 27.TAVV5.006 POWER CORD ITALIAN 3 PIN 27.TAVV5.007 POWER CORD DENMARK 3 PIN 27.TAVV5.008 POWER CORD JP 3 PIN 27.TAVV5.009 POWER CORD SOUTH AFRICA 3 PIN 27.TAVV5.
Category No. Part Name and Description Acer Part No. CPU INTEL CELERON M530 1.73G LF80537NE0301M QVGX A1 KC.N0001.530 CPU INTEL P-M DUAL CORE T2060 1.6G LF80539GE0251MSL9VX D0 KC.20601.DTP CPU INTEL P-M DUAL CORE T2080 1.73G LF80539GE0301M SL9VY D0 KC.20801.DTP CPU INTEL MEROM CORE 2 DUE T5300 1.73G 2M 533FSB SL9WE L-2 Tj85 KC.53001.DTP CPU INTEL MEROM CORE 2 DUE T5500 1.66G LF80537GF0282M SL9SH B2 KC.55001.DTP CPU INTEL MEROM CORE 2 DUE T5600 1.83G L-2 2M 667FSB SL9U3 KC.56L01.
Category No. Part Name and Description Acer Part No. ODD BEZEL-SUPER MULTI 42.AHE02.004 ODD BRACKET 15.4 33.AHE02.001 HD-DVD MODULE 6M.AHC02.003 HD-DVD DRIVE TOSHIBA TS-L802A VISTA 0FA AC05 KV.00101.002 ODD BEZEL-HD DVD 42.AHE02.005 ODD BRACKET 15.4 33.AHE02.001 HDD SATA 80G 5400RPM HGST HTS541680J9SA00 SURUGA-B LF F/ W: C70P KH.08007.021 HDD SATA 80G 5400RPM SEAGATE ST980811AS SATA 8MB LF 3.ALD KH.08001.030 HDD SATA 80G 5400RPM TOSHIBA MK8037GSX Gemini BS SATA LF F/ W:DL230J KH.08004.
Category No. Part Name and Description Acer Part No. KEYBOARD Chapter 6 KEYBOARD 14_15KB-FV2 88KS WHITE US INTERNATIONAL KB.INT00.036 KEYBOARD 14_15KB-FV2 88KS WHITE US INTERNATIONAL HEBREW KB.INT00.037 KEYBOARD 14_15KB-FV2 89KS WHITE UK KB.INT00.038 KEYBOARD 14_15KB-FV2 89KS WHITE TURKISH KB.INT00.039 KEYBOARD 14_15KB-FV2 88KS WHITE THAILAND KB.INT00.040 KEYBOARD 14_15KB-FV2 89KS WHITE SWISS/G KB.INT00.041 KEYBOARD 14_15KB-FV2 89KS WHITE SWEDISH KB.INT00.
Category No. Part Name and Description Acer Part No. KEYBOARD 14_15KB-FV2 88KS WHITE ARABIC/ENGLISH KB.INT00.069 ASSY LCD MODULE 15.4 IN. WXGA GLARE FOR CCD W/ANTENNA 6M.AHC02.004 LCD 15.4 WXGAG LPL LP154WX4TLB2 (G) 8ms 220nits Nanking LK.15408.025 LCD 15.4 WXGAG CMO N154I2-L05 Glare :220nits, 8ms 0.6mm/Asahi LK.1540D.017 LCD 15.4 WXGAG AUO B154EW02 V7(G) 8ms 220nits HW0A LK.15405.021 LCD LCD 15.4 WXGAG AUO B154EW02 V7- LK.15405.023 HW1A 154 WX G 0FA 96 LCD 15.4 WXGAG AUO B154EW08 V1 LK.
Category No. Part Name and Description Acer Part No. ASSY LCD MODULE 15.4 IN. WXGA GLARE W/ANTENNA 6M.AH902.001 LCD 15.4 WXGAG LPL LP154WX4TLB2 (G) 8ms 220nits Nanking LK.15408.025 LCD 15.4 WXGAG CMO N154I2-L05 Glare :220nits, 8ms 0.6mm/Asahi LK.1540D.017 LCD 15.4 WXGAG AUO B154EW02 V7(G) 8ms 220nits HW0A LK.15405.021 LCD 15.4 WXGAG AUO B154EW02 V7- LK.15405.023 HW1A 154 WX G 0FA LCD 15.4 WXGAG AUO B154EW08 V1 LK.15405.025 LCD 15.4 WXGAG SAMSUNG LTN154AT01-001(G) 220nits 8ms LK.15406.
Category No. Part Name and Description Acer Part No. HEATSINKS CPU THERMAL MODULE 60.AHE02.009 VGA THERMAL (M71M)-DIS 60.AHE02.010 VGA THERMAL (M74M/M76M)-DIS TBD SPEAKER R 15.4 23.AHE02.002 SPEAKER L 15.4 23.AHE02.003 ANTENNA R 15.4 50.AHE02.007 ANTENNA L 15.4 50.AHE02.008 MIC SET 15.4 23.AHE02.004 THERMAL DOOR FRONT RUBBER 15.4 47.AHE02.005 THERMAL DOOR RUBBER 15.4 47.AHE02.006 LOWER CASE RUBBER 15.4 47.AHE02.007 THERMAL PAD 47.AHE02.008 NAMEPLATE - AS5710 40.AHC02.