Aspire easyStore H341/H342 Service Guide PRINTED IN TAIWAN
Revision History Please refer to the table below for the updates made on Aspire easyStore H341/342 service guide.
Copyright Copyright © 2010 by Acer Incorporated. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without the prior written permission of Acer Incorporated.
Disclaimer The information in this guide is subject to change without notice. Acer Incorporated makes no representations or warranties, either expressed or implied, with respect to the contents hereof and specifically disclaims any warranties of merchantability or fitness for any particular purpose. Any Acer Incorporated software described in this manual is sold or licensed "as is".
Conventions The following conventions are used in this manual: SCREEN MESSAGES Denotes actual messages that appear on screen. NOTE Gives additional information related to the current topic. WARNING Alerts you to any physical risk or system damage that might result from doing or not doing specific actions. CAUTION Gives precautionary measures to avoid possible hardware or software problems. IMPORTANT Reminds you to do specific actions relevant to the accomplishment of procedures.
Service Guide Coverage This Service Guide provides you with all technical information relating to the BASIC CONFIGURATION decided for Acer's "global" product offering. To better fit local market requirements and enhance product competitiveness, your regional office MAY have decided to extend the functionality of a machine (e.g. add-on card, modem, or extra memory capability). These LOCALIZED FEATURES will NOT be covered in this generic service guide.
Table of Contents System Tour Features System Tour Front Panel Rear Panel Internal Components System LED Indicators System Utilities AMI BIOS Setup Utility Entering the BIOS Setup Utility Navigating Through the Setup Utility Setup Utility Menus System Disassembly Disassembly Requirements Pre-disassembly Procedure Main Unit Disassembly Removing the Hard Disk Removing the System Cover Removing the Front Bezel Removing the Front I/O Board Removing the Backplane Board Removing the Power Supply Removing the Fa
FRU (Field Replaceable Unit) List 59 Exploded Diagram FRU List 60 62 Technical Specifications viii 65
Chapter 1 System Tour Features Below is a brief summary of the home server’s many feature: NOTE: The features listed in this section is for your reference only. The exact configuration of the server depends on the model purchased. Processor Onboard Intel Atom D410/D510 processor Chipset Intel 82801IR I/O Controller Hub (ICH 9R) (Southbridge) Memory subsystem Supports DDR2 unbuffered SDRAM Media storage Up to four 3.
System Tour This section is a virtual tour of the system’s interior and exterior components. Front Panel No. 2 Icon Component 1 Power button/power indicator 2 Network indicator 3 Hard disk drive (HDD) status indicator 4 System status indicator 5 USB backup button/USB backup indicator 6 USB 2.0 port 7 Front door Open the door to access the hot-swappable HDDs.
Rear Panel No.
Internal Components 4 No.
System LED Indicators Front panel This section describes the different system LED indicators. No. LED indicator Color LED status Description 1 Power Blue On System is connected to the power supply and turned on and ready for use.
No. LED indicator Color LED status Description 4 System status Blue Random blink • System is booting • System is shutting down On System initialize operation completed.
Rear panel No.
8 Chapter 1
Chapter 2 System Utilities AMI BIOS Setup Utility BIOS setup is a hardware configuration program built into the system's Basic Input/Output System (BIOS). Since most systems are already properly configured and optimized, there is no need to run this utility. You will need to run this utility under the following conditions.
Entering the BIOS Setup Utility Before you begin, prepare the following: Wrist grounding strap and conductive mat for preventing electrostatic discharge Philips screwdriver Debug card - Refer to page 44 for details about the debug card. Debug card cable 1. Turn off the computer and all attached devices. 2. Remove the cover. See “Removing the System Cover” on page 25. 3. Connect the debug card cable to the debug card cable connector on the mainboard. 4.
Navigating Through the Setup Utility Use the following keys to move around the Setup utility. Left and Right arrow keys – Move between selections on the menu bar. Up and Down arrow keys – Move the cursor to the field you want. Pg Up and Pg Dn keys – Move the cursor to the previous and next page of a multiple page menu. Home – Move the cursor to the first page of a multiple page menu. End – Move the cursor to the last page of a multiple page menu.
Setup Utility Menus The Setup Main menu includes the following main setup categories. Main Advanced Boot Chipset Exit In the descriptive table following each of the menu screenshots, settings in boldface are the default and suggested settings.
Main The Main menu displays basic information about the system and lets you set the system date and time. Parameter Description AMIBIOS Version number of the BIOS Setup Utility. Date when the BIOS Setup Utility was created. Build Date ID Processor Displays the processor speed in MHz. Speed System Memory Total size of system memory detected during POST. System Time Set the system time following the hour-minute-second format. System Date Set the date following the month-day-year format.
Advanced The Advanced menu display submenu options for configuring the function of various hardware components. Select a submenu item, then press to access the related submenu screen. Parameter Description IDE Configuration Press to select options for the IDE Configuration settings. Hardware Health Configuration Press to select options for the Hardware Health Configuration. ACPI Configuration Press to select options for ACPI Configuration settings.
Boot Use the Boot menu to specify the boot sequence from available devices. Select a submenu item, then press to access the related submenu screen.
Chipset Use the Chipset menu to configure the south bridge chipset. Select the submenu item, then press to access the submenu screen. Parameter Description South Bridge Configuration Press to select options for the South Bridge Configuration settings.
Exit The Exit menu lists options for quitting the Setup Utility. Highlight any of the exit options, then press . Parameter Description Save Changes and Exit Saves changes made and closes the utility. Keyboard shortcut: F10 Discard Changes and Exit Discards changes made and closes the utility. Discard Changes Discards all changes made to the utility and load previous configuration settings. Load Optimal Defaults Loads the factory default settings for all setup parameters.
18 Chapter 2
Chapter 3 System Disassembly This chapter contains step-by-step procedures on how to disassemble the desktop computer for maintenance and troubleshooting. Disassembly Requirements To disassemble the computer, you need the following tools: Wrist grounding strap and conductive mat for preventing electrostatic discharge Flat-blade screwdriver Philips screwdriver Hex screwdriver Plastic flat-blade screwdriver Plastic tweezers NOTE: The screws for the different components vary in size.
Pre-disassembly Procedure Before proceeding with the disassembly procedure, perform the steps listed below: 20 1. Turn off the system and all the peripherals connected to it. 2. Unplug the power cord from the power outlets. 3. Unplug the power cord from the system. 4. Unplug all peripheral cables from the system. 5. Place the system unit on a flat, stable surface.
Main Unit Disassembly MAIN UNIT DISASSEMBLY TURN OFF POWER DRIVE CARRIER HARD DISK DRIVE MODULE HARD DISK DRIVE Ax3 SYSTEM COVER FRONT BEZEL Bx4 Cx4 FRONT I/O BRACKET FRONT I/O BOARD BACKPLANE BOARD BRACKET BACKPLANE BOARD Cx7 Ax4 POWER SUPPLY Ax4 SYSTEM FAN MAINBOARD CARRIER MEMORY MODULE Cx4 MAINBOARD HOUSING FRAME HDD ACCESS LED CABLES Screw List Chapter 3 Code Screw Part No. A M3-0.5*4 86.1A524.4R0 B M3*6L 86.VA524.6R0 C M3*0.5*4L 86.19534.
Removing the Hard Disk 22 1. Open the front panel. 2. Press to release the hard drive carrier handle.
3. Flex the carrier handle. 4. Slide the hard drive carrier out of the HDD bay.
5. 24 Remove the carrier by gently prying open the left rail of the carrier (1) and lift the hard disk off the carrier (2) .
Removing the System Cover 1. Perform the pre-disassembly procedure described on page 20. 2. Remove the three screws (A) that secure system cover. Screw (Quantity) Color Torque Part No. M3-0.5*4 (3) Silver 5.1 to 6.9 kgf-cm 86.1A524.4R0 3. Slide the system cover toward the back of the chassis until the tabs on the cover disengage with the slots on the chassis. 4. Lift the side panel away from the server and put it aside for reinstallation later.
Removing the Front Bezel 26 1. Remove the system cover. Refer to the previous section for instructions. 2. Release the front bezel retention tabs from the chassis interior. 3. Pull the bezel slightly outward, then disconnect the front I/O board cable.
4. Pull the bezel away from the chassis.
Removing the Front I/O Board 1. See “Removing the System Cover” on page 25. 2. See “Removing the Front Bezel” on page 26. 3. Remove the four screws (B) that secures the front I/O bracket. 4. 28 Screw (Quantity) Color Torque Part No. M3*6L (4) Silver 5.1 to 6.9 kgf-cm 86.VA524.6R0 Remove the bracket.
5. 6. Remove the four screws (C) that secure the front I/O board. Screw (Quantity) Color Torque Part No. M3*0.5*4L (4) Silver 5.1 to 6.9 kgf-cm 86.19534.4R0 Remove the front I/O board.
Removing the Backplane Board 30 1. See “Removing the Hard Disk” on page 22. 2. See “Removing the System Cover” on page 25. 3. Disconnect the fan (1), LED (2), and power (3) cables from their backplane board connectors. 4. Disconnect the four HDD SATA cables from their mainboard connectors.
5. Pull the backplane board bracket out of the chassis. 6. Detach the four HDD SATA cables from their backplane board connectors. 7. Remove the seven screws (C) that secure the backplane board. Screw (Quantity) Color Torque Part No. M3*0.5*4L (7) Silver 5.1 to 6.9 kgf-cm 86.19534.
8. 32 Lift the backplane board off the bracket.
Removing the Power Supply 1. See “Removing the Hard Disk” on page 22. 2. See “Removing the System Cover” on page 25. 3. See “Removing the Backplane Board” on page 30. 4. Release the power cables from the cable ties, as shown. 5. Disconnect the 4-pin power cable from its mainboard connector.
6. 7. 34 Remove the four screws (A) that secure the power supply. Screw (Quantity) Color Torque Part No. M3-0.5*4 (4) Silver 5.1 to 6.9 kgf-cm 86.1A524.4R0 With the thumb in the thumb hole, press the tab to release the mainboard carrier from the chassis.
8. Slide the mainboard carrier out slightly, until you have access to the power cable. 9. While pressing the tab on the 24-pin power cable, pull the cable off the mainboard connector. 10. Pull the power supply out of the chassis.
Removing the Fan 1. See “Removing the Hard Disk” on page 22. 2. See “Removing the System Cover” on page 25. 3. See “Removing the Backplane Board” on page 30. 4. Remove the four screws (A) that secure the fan. 5. 36 Screw (Quantity) Color Torque Part No. M3-0.5*4 (3) Silver 5.1 to 6.9 kgf-cm 86.1A524.4R0 Remove the fan.
Removing the Memory Module 1. See “Removing the Hard Disk” on page 22. 2. See “Removing the System Cover” on page 25. 3. See “Removing the Front Bezel” on page 26. 4. See “Removing the Backplane Board” on page 30. 5. See “Removing the Power Supply” on page 33. 6. See “Removing the Fan” on page 36. 7. Disconnect the HDD access LED cable from its mainboard connector. 8. Pull the mainboard carrier out of the chassis.
9. Press the holding clips on both sides of the DIMM slot outward to release the DIMM (1). 10. Gently pull the DIMM upward to remove it from the DIMM slot (2).
Removing the Mainboard 1. See “Removing the Hard Disk” on page 22. 2. See “Removing the System Cover” on page 25. 3. See “Removing the Front Bezel” on page 26. 4. See “Removing the Backplane Board” on page 30. 5. See “Removing the Power Supply” on page 33. 6. See “Removing the Fan” on page 36. 7. Remove the four screws (C) that secure the mainboard. 8. Screw (Quantity) Color Torque Part No. M3*0.5*4L (4) Silver 5.1 to 6.9 kgf-cm 86.19534.
Removing the HDD Access LED cables 40 1. See “Removing the Hard Disk” on page 22. 2. See “Removing the System Cover” on page 25. 3. See “Removing the Front Bezel” on page 26. 4. See “Removing the Backplane Board” on page 30. 5. See “Removing the Power Supply” on page 33. 6. See “Removing the Fan” on page 36. 7. See “Removing the Mainboard” on page 39. 8. Press the release tabs on the HDD access LED cables, then detach the cables.
Chapter 4 System Troubleshooting This chapter provides instructions on how to troubleshoot system hardware problems. Hardware Diagnostic Procedure The system’s diagnostic function monitors system activity and performs IMPORTANT:The diagnostic tests described in this chapter are only intended to test Acer products. Non-Acer products, prototype cards, or modified options can give false errors and invalid system responses. 1. Obtain the failing symptoms in as much detail as possible. 2.
System Check Procedures Power system check If the system will power on, skip this section. Refer to System External Inspection. If the system will not power on, check if the power cable is properly connected to the system and AC source. System external inspection 1. Inspect the LED indicators on the front panel, which can indicate the malfunction. For the LED locations and description of their behaviour, see “System LED Indicators” on page 5. 2. Make sure that air flow is not blocked. 3.
System Diagnosis Hardware diagnostic program The purpose of the hardware diagnostic program is to check hardware problems. It executes simple tests of each hardware component to make sure the hardware is not the source of the problem. If hardware problems, such as a fan, LED board, hard disk drive, memory; are confirmed, the diagnostic program can detect the specific component causing the problem. The program needs to saved in a bootable USB device. To run the diagnostic program: 1. Turn off the system.
Test Items Boot from USB disk HDD LED status (normal) HDD 0 HDD 1 HDD 2 HDD 3 HDD LED status (failed) HDD 0 HDD 1 HDD 2 HDD 3 Backplane board temperature check PQAF system test PQAF memory test PQAF HDD test Read SN from DMI data check End test 6. After the diagnostic routine is completed, the HDD status indicator lights purple indicating the system has passed all diagnostic tests. 7. A copy of the test result will be saved as a log file (i.e., 66380AC3.LOG) and stored in the Results folder.
POST Code Checkpoints The Power-On Self Test (POST) is a BIOS procedure that boots the system, initializes and diagnoses the system components, and controls the operation of the power-on password option. If POST discovers errors in system operations at power-on, it displays error messages, generates a checkpoint code at port 80h or even halts the system if the error is fatal.
Checkpoint Description D7 Restore CPUID value back into register. The Bootblock-Runtime interface module is moved to system memory and control is given to it. Determine whether to execute serial flash. D8 The Runtime module is uncompressed into memory. CPUID information is stored in memory. D9 Store the Uncompressed pointer for future use in PMM. Copying Main BIOS into memory. Leaves all RAM below 1MB Read-Write including E000 and F000 shadow areas but closing SMRAM.
POST code checkpoints The POST code checkpoints are the largest set of checkpoints during the BIOS pre-boot process. The following table describes the type of checkpoints that may occur during the POST portion of the BIOS: Checkpoint Description 03 Disable NMI, Parity, video for EGA, and DMA controllers. Initialize BIOS, POST, Runtime data area. Also initialize BIOS modules on POST entry and GPNV area. Initialized CMOS as mentioned in the Kernel Variable "wCMOSFlags.
Checkpoint Description 50 Programming the memory hole or any kind of implementation that needs an adjustment in system RAM size if needed. 52 Updates CMOS memory size from memory found in memory test. Allocates memory for Extended BIOS Data Area from base memory. 60 Initializes NUM-LOCK status and programs the KBD typematic rate. 75 Initialize Int-13 and prepare for IPL detection. 78 Initializes IPL devices controlled by BIOS and option ROMs. 7A Initializes remaining option ROMs.
Checkpoint 38 Description Initialize different buses and perform the following functions: Boot Input Device Initialization (function 3); IPL Device Initialization (function 4); General Device Initialization (function 5). Function 3 searches for and configures PCI input devices and detects if system has standard keyboard controller. Function 4 searches for and configures all PnP and PCI boot devices.
System Status Error Codes NOTE: Perform the FRU replacement or actions in the sequence shown in FRU/Action column, if the FRU replacement does not solve the problem, put the original part back in the computer. Do not replace a non-defective FRU. The error messages in the following table indicate the error signals on the HDD access LED indicators on the front panel and the error symptoms.
BIOS Recovery Perform the BIOS recovery if the BIOS flash ROM has become corrupted. The following sections provide instructions on how to recover BIOS settings. To create a BIOS Recovery disk: 1. Prepare a USB storage device. 2. Connect the USB storage device to a USB port on your computer. 3. Copy the target BIOS ROM file to a USB storage device. 4. Rename the target BIOS to “AMIBoot.ROM”. 5. Unplug the device. To perform a BIOS recovery: 1.
Clearing CMOS To clear the BIOS configuration you need to short the JP3 Clear CMOS jumper on the mainboard. 52 1. Turn off the computer and all attached devices. 2. Remove the system cover. See “Removing the System Cover” on page 25. 3. Locate the JP3 Clear CMOS jumper on the mainboard. 4. Remove the jumper from the default position. 5. Replace the jumper to connect the 2nd and 3rd pins. 6. Access the BIOS Setup Utility by connecting a debug card, keyboard, and a monitor to the system.
Undetermined Problems The diagnostic problems does not identify which adapter or device failed, which installed devices are incorrect, whether a short circuit is suspected, or whether the system is inoperative. NOTE: Verify that all attached devices are supported by the computer. NOTE: Verify that the power supply being used at the time of the failure is operating correctly. (See “Power system check” on page 42.) Follow procedures below to isolate the failing FRU. Do not isolate non-defective FRU. 1.
54 Chapter 4
Chapter 5 System Block Diagram and Board Layout System Block Diagram Chapter 5 55
Board Layout Mainboard 56 No Description No Description 1 SATA 1 port 13 Intel Atom D410/D510 processor 2 SATA 3 port 14 HDD access LED cable connector 3 SATA 4 port 15 DDR2 DIMM slot 4 SATA 2 port 16 24-pin power cable connector 5 USB ports 17 Front I/O board cable connector 6 Gigabit Ethernet port (top) USB ports (bottom) 18 System type select jumper 7 eSATA port 19 Clear CMOS jumper 8 Recovery/reset button 20 Battery 9 Debug card cable connector 21 Debug/user mode
System Jumpers Name Location Settings Clear CMOS jumper JP3 1-2 Normal (default) 2-3 Clear CMOS System type select jumper JP2 1-2 Aspire system (default) 2-3 Other model Debug/user mode jumper JP1 Open User mode enabled (default) Closed Debug mode enabled Chapter 5 57
58 Chapter 5
Chapter 6 FRU (Field Replaceable Unit) List This chapter offers the FRU (Field Replaceable Unit) list in global configuration of the home server. Refer to this chapter whenever ordering the parts to repair or for RMA (Return Merchandise Authorization). NOTES: Chapter 6 When ordering FRU parts, check the most up-to-date information available on your regional web or channel. For whatever reasons a part number is changed, it will NOT be noted on the printed Service Guide.
Exploded Diagram 60 Chapter 6
Item Part No. Part Name QTY. 1 42.60P02.001 Handle HDD carrier HT-361 1 2 42.60P03.001 Latch HDD carrier HT-361 1 3 34.60P07.001 Axis HDD carrier HT-361 1 4 34.60P05.001 SPG HDD carrier HT-361 1 5 34.60P04.001 EMI HDD carrier HT-361 1 6 47.60M06.001 HDD ear rubber pin HT-360 4 7 42.60P01.001 HDD carrier HT-361 1 8 40.60P04.001 PLT as Icon HT-361 1 9 40.60P03.001 PLT as power HT-361 1 10 41.60P02.001 Bezel as main HT-361 1 11 42.55S13.
FRU List Component QTY Part Name Description Acer Part Number Board Front I/O board 1 FRONT I/O BOARD S15I ASPIRE FRONT I/O BD DIP 55.R3601.002 Backplane board 1 BACKPLANE BOARD S15I BACKPLANE BOARD DIP 55.R3601.001 Backplane board cable 1 BACKPLANE BOARD CABLE C.A. 2CON 10PIN HT361 50.R3601.001 HDD SATA cable 1 HDD SATA CABLE C.A. HDD SATA CABLE HT-361 50.R3601.003 Front I/O board cable 1 FRONT I/O BOARD CABLE C.A. 2CON 26PIN HT361 50.R3601.002 HDD LED CABLE C.A.
Component QTY Part Name Description Acer Part Number Front I/O bracket FRONT I/O BOARD BRACKET ASSY BRKT AS FRONT I/O HT-361 33.R3601.001 HDD carrier HDD CARRIER ASSY HDD CARRIER HT-361 42.R3601.001 Backplane bracket Backplane bracket BRKT BP HT361 N/A Mainboard carrier Mainboard carrier ASSY MB TRAY HT-361 N/A System cover System cover CAS UP HT-361 N/A Key MASTER KEY DK103-KY05 MASTER KEY HT-361 33.R3601.004 FAN W/FAN RUBBER ASSY FAN 120X120X25 S15 23.R3601.
Component QTY Part Name Description Acer Part Number Memory 1 MEMORY UNIFOSA UNB-DIMM DDRII 800 1GB GU341G0ALEPR6B2C6CE LF DIMM 1G GU341G0ALEPR6B2C6CE KN.51203.034 1 MEMORY UNIFOSA UNB-DIMM DDRII 800MHZ 1GB GU341G0ALEPR6B2C6CE LF DIMM 1G GU341G0ALEPR6B2C6CE KN.1GB0H.009 1 PSU DELTA GPS-200AB B 200W 100-240V S1 SPS 200W 1U DELTA GPS-200AB B PY.20009.001 1 SCRW TAP PAN M3*6L 2LEAD NI SCRW TAP PAN M3*6L 2LEAD NI 86.VA524.6R0 1 SCRW MACH P/WS M3*0.5*4L NI SCRW MACH P/WS M3*0.5*4L NI 86.
Appendix A Technical Specifications This section provides technical specifications for the system. Processor Item Specification Type Onboard Intel Atom series Model number D410 D510 Core 1 2 Threads 2 4 Clock speed (GHz) 1.66 1.
System Memory Item Specification Memory type DDR2-800 unbuffered DIMM Organization Unbuffered, non-ECC Pin count 240 DIMM sockets 1 DIMM size 1 GB or 2 GB Minimum memory 1 GB Maximum memory 2 GB Vendor Unifosa Model name GU341G0ALEPR6B2C6CE GU342G0ALEPR692C6CE System BIOS Item Specification BIOS vendor AMI BIOS version D05 Flash memory 256 MB PCI Interface Item Specification PCI Express controller Intel ICH9R Number of slots One PCI Express x 1 slot Network Interface Item
