Aspire M3800 Service Guide Service guide files and updates are available on the AIPG/CSD web; for more information please refer to http://csd.acer.com.
Revision History Please refer to the table below for the updates made on Aspire M3800 Service Guide.
Copyright Copyright © 2007 by Acer Incorporated. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without the prior written permission of Acer Incorporated. Disclaimer The information in this guide is subject to change without notice.
Conventions The following conventions are used in this manual: SCREEN Denotes actual messages that appear on screen. MESSAGES NOTE Gives bits and pieces of additional information related to the current topic. WARNING Alerts you to any damage that might result from doing or not doing specific actions. CAUTION Gives precautionary measures to avoid possible hardware or software problems. IMPORTANT Remind you to do specific actions relevant to the accomplishment of procedures.
Preface Before using this information and the product it supports, please read the following general information. 1. This Service Guide provides you with all technical information relating to the BASIC CONFIGURATION decided for Acer's "global" product offering. To better fit local market requirements and enhance product competitiveness, your regional office MAY have decided to extend the functionality of a machine (e.g. add-on card, modem, or extra memory capability).
Chapter 1 System Specifications 1 Features……………………………………………………………………………………………... 1 Block Diagram…………………………………………………………..………………...………..6 Aspire M3800 Front Panel…….....................................................…………..…….……………………….…..……....7 Aspire M3800 Rear Panel……....................................................……………………………………..…….………8 Hardware Specifications and Configurations………………….…….……..9 Power Management Function (ACPI support function)…………………………..…...
Chapter 1 System Specifications Features Operating System Microsoft Windows Vista Premium SP1 Microsoft Windows XP Home Basic SP1 Linpus Linux X-Windows mode Free Dos Processor Socket Type: Intel® Socket T LGA 775 pin Processor Type: CPUs which compliant with Intel FSB 800/1066/1333 MHz CPUs Chipset Intel G43+ ICH10R PCB Form Factor: Micro ATX Dimension/Layer: 244mm x244mm Memory 1GB / 2GB DDR3 1333/1066/800 Un-buffered Non-ECC DIMM support Support single channel 64 bit mode with maximum memory size up
PCI Slot Type: PCI Slot Quantity: 2 SATA Slot Type: SATA slot Slot Quantity: 6 Storage Type support: HDD/CD-ROM/CD-RW/DVD-ROM/DVD-RW/DVD+RW/DVD Dual/DVD SuperMulti Plus/Blu-Ray ODD Audio Audio Type: HD audio codec Audio Channel: 7.1 channel Audio Controller /Codec: ALC888S HD codec 7.
LAN MAC Controller: ICH10R 10M/100M/1000M LAN PHY: Intel Boazman 82567V PCI-E Giga LAN USB Controller Type: Intel ICH10R Ports Quantity: 12 4 back panel ports On-board: 3 2*5 headers 4 ports for front daughter board Connector Pin: standard Intel FPIO pin definition Data transfer rate support: USB 2.0/1.
1 1394 port 1 D-Sub VGA port 1 HDMI VGA port 1 RJ45 LAN port 4 USB ports 7.1 channel phone jack (6 audio jacks) On-board connectors 1 LGA 775 CPU socket 4 DDR3 memory sockets 1 PCI Express x16 slot 1 PCI Express x 1 slot 2 PCI slot 6 SATAII connectors 4 2*5 pin Intel FPIO specification USB pin connectors (follow Intel FPIO standard Specification) 1 2*5 pin Intel FPIO spec.
1 2x5pin Front Audio header 1 2*5pin 1394 header Power Supply Power Supply Mounting Features Chassis accepts ATX-style power supply Chasses accepts PS2, PS3 style power supply Features for internal mounting tab Location of 4 external mounting holes Power Supply Electrical Design Feature 300W/500W/250W in stable mode (Acer Assign System Power Unit) Design for Intel G43 series chipset compatible system Voltage design should be covered +5V, +3.
Block Diagram 6
Aspire M3800 M Front Panel The computer’s front panel consists of the following: 1 2 3 4 Label Description 1 Acer LOGO 2 Optical drive 3 Card reader 4 Aspire Logo 7
Aspire M3800 Rear Panel 1 7 2 8 3 9 4 5 4 10 6 11 Label Label Description Description 1 Voltage selector switch 7 Fan aperture 2 PS/2 keyboard connecter 8 PS/2 mouse connecter 3 D-Sub port 9 System FAN 4 HDMI port 10 1394 connector 5 USB 2.
Hardware Specifications and Configurations Processor Item Specification Type Processor Type: Intel Conroe /Kensfield /Wolfdale /Yorkfield processor FSB 1333/1066/800 MHz CPUs Socket LGA 775 pin FSB 800/1066/1333 MHz CPUs Minimum operating speed 0 MHz (If Stop CPU Clock in Sleep State in BIOS Setup is set to Enabled.) BIOS Item Specification BIOS code programmer AMI Kernel with Acer skin BIOS version D02 BIOS ROM type SPI Flash BIOS ROM size 4Mb/2MB Support protocol SMBIOS (DMI) 2.
Main Board Major Chips Item Specification North Bridge Intel G43 South Bridge Intel ICH10R APG controller Intel G43 Super I/O controller ITE 8720 Audio controller Realtek HD audio codec ALC888S-HD codec 7.
Audio Interface Item Specification Audio controller Intel ICH10R Audio controller type ALC888S Audio channel codec 7.
Floppy disk drive Interface Item Floppy disk drive controller Specification Super I/O ITE 8720 Floppy disk drive controller resident bus ISA bus Support FDD format 360KB, 720KB, 1.2MB, 1.44MB, 2.88MB USB Port Item Specification Universal HCI USB 2.0/1.1 USB Class Support legacy keyboard for legacy mode USB Connectors Quantity 4 ports for back panel 4 ports for front daughter board 4 2*5 headers.
Power Management Devices S1 S3 S4 S5 Power Button V V V V USB Keyboard/Mouse V V N/A N/A PME Disabled Disabled Disabled Disabled RCT Disabled Disabled Disabled Disabled WOR Disabled Disabled Disabled Disabled Devices wake up from S3 should be less than Devices wake up from S5 should be less than 10 seconds 13
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Chapter 2 System Utilities The manufacturer or the dealer already configures most systems. There is no need to run Setup when starting the computer unless you get a Run Setup message. The Setup program loads configuration values into the battery-backed nonvolatile memory called CMOS RAM. This memory area is not part of the system RAM. NOTE: If you repeatedly receive Run Setup messages, the battery may be bad/flat. In this case, the system cannot retain configuration values in CMOS.
Entering Setup Power on the computer and the system will start POST (Power On Self Test) process. When the message of “Press DEL to enter SETUP” appears on the screen, press the key of [Delete] to enter the setup menu. NOTE: If the message disappears before you respond and you still wish to enter Setup, restart the system by turning it OFF and On. You may also restart the system by simultaneously pressing [Ctrl+ Alt+ Delete].
The items in the main menu are explained below: Parameter Description Production Information This page shows the relevant information of the main board Standard CMOS Features This setup page includes all the items in standard compatible BIOS Advance BIOS Features This setup page includes all the items of Award special enhanced features Advance Chipset Features This setup page includes all advanced chipset features Integrated Peripherals This setup page includes all onboard peripherals Power Mana
Product Information The screen below appears if you select Product Information from the main menu: The Product Information menu contains general data about the system, such as the product name, serial number, BIOS version, etc. This information is necessary for troubleshooting (maybe required when asking for technical support). CMOS Setup Utility– Copyright (c) 1985-2008,American Megatrends, Inc. Product Information Processor Type : Intel(R) Core(TM)2 CPU Q9400 ﹫ 2.66GHz Processor Speed : 2.
Standard CMOS Setup Select standard CMOS features from the main menu to configure some basic parameters in your system the following screen shows the standard CMOS features menu: CMOS Setup Utility – Copyright (c) 1985-2005,American Megatrends, Inc. Standard CMOS Features System Date [Thu 02/26/2009] System Time [16:11:21] Item Help Use [ENTER], [TAB] or Halt on [All, But Keyboard] [SHIFT-TAB] to select A field . Use [+] or [-] to configure system Time.
The following table describes the parameters found in this menu. Parameter Description Options System Date To set the date following Week: From [Sun.] to [Sat.]. determined the by BIOS and is display only weekday-month-date-year Day: from [1] to [31] (or the maximum format allowed in the month. Year: from 1999 to 2099 System Time To set the time following the hour-minute-second format The items format is [hour] [minute][second]. The time is calculated base on the 24-hour timer clock.
Advanced Setup The following screen shows the Advanced Setup: CMOS Setup Utility Copyright (c) 1985-2008,American Megatrends, Inc.
Advanced Chipset Setup CMOS Setup Utility Copyright (c) 1985-2008,American Megatrends, Inc Advanced Chipset Features Intel EIST Intel XD Bit Intel VT Intel VT-d Memory Hole Remapping Primary Video Enabled Enabled Enabled Enabled Enabled Auto KLIJ: Move Enter: Select Item Help Disable: Disable EIST Enable: Enable EIST +/-/: Value F1: General Help F10: Save ESC: Exit F9: Load Default Settings The following table describes the parameters found in this menu.
Integrated Peripherals CMOS Setup Utility – Copyright (c) 1985-2008, American Megatrends, Inc.
The following table describes the parameters found in this menu. Parameter Description Options Onboard SATA Mode This item is only available when onboard SATA controller is AHCI AHCI Disabled / AHCI Onboard ESATA Mode This item is only available when onboard ESATA controller is AHCI Mode.
Power Management The Power Management menu lets you configure your system to most effectively save energy while operating in a manner consistent with your own style of computer use.
PC Health Status CMOS Setup Utility– Copyright (c) 1985-2008,American Megatrends, Inc. PC Health Status CPU Temperature (PECI Mode) System Temperature CPU Fan Speed System Fan Speed CPU Core +1.1V +3.30V +5.00V +12.0V 5VSB : : : : : : : : : : 44 35℃/95℉ 1744RPM N/A 1.184V 1.1362V 3.36V 4.999V 11.968V 4.999V VBAT : 3.
Frequency/Voltage Control CMOS Setup Utility– Copyright (c) 1985-2008,American Megatrends, Inc Frequency/Voltage Control Enable Clock to All DIMM/PCI Spread Spectrum Enabled Enabled Item Help Options Disabled Enabled KLIJ: Move Enter: Select F1: General Help +/-/: Value F10: Save ESC: Exit F9: Optimized Defaults The following table describes the parameters found in this menu: Parameter Spread Spectrum Description Always auto detect Spread Spectrum Options Disabled/Enabled 27
BIOS Security Features CMOS Setup Utiliyt – Copyright (c) 1985-2008,American Megatrends, Inc.
Load Default Settings This option opens a dialog box that lets you install defaults for all appropriate items in the Setup Utility. CMOS Setup Utiliyt – Copyright (c) 1985-2008,American Megatrends, Inc.
Save & Exit Setup Highlight this item and press to save the changes that you have made in the Setup Utility and exit the Setup Utility. CMOS Setup Utiliyt – Copyright (c) 1985-2008,American Megatrends, Inc.
Exit Without Saving Highlight this item and press to discard any changes that you have made in the Setup Utility and exit the Setup Utility. CMOS Setup Utiliyt – Copyright (c) 1985-2008,American Megatrends, Inc.
Chapter 3 Machine Disassembly and Replacement To disassemble the computer, you need the following tools: Wrist grounding strap and conductive mat for preventing electrostatic discharge. Wire cutter. Phillips screwdriver (may require different size). NOTE: The screws for the different components vary in size. During the disassembly process, group the screws with the corresponding components to avoid mismatches when putting back the components.
General Information Before You Begin Before proceeding with the disassembly procedure, make sure that you do the following: 1. Turn off the power to the system and all peripherals. 2. 2.
Disassembly Procedure This section tells you how to disassemble the system when you need to perform system service. Please also refer to the disassembly video, if available. CAUTION: Before you proceed, make sure you have turned off the system and all peripherals connected to it.
Aspire M3800 Disassembly Process Bezel Process: 1. According to the requirement, paste ATI, OS, CPU, HDMI and marketing label by SKU.
Remove side cover Process: 1. Put the Computer on the worktable lightly. 2. Release left side cover with 2 screws then remove left side cover.
Remove CPU fan pipe Process: 1. Release the CPU fan pipe. 4 3 4 3 1 2 Remove Cards Process: 1. Release the slot cover tooless 2. Remove VGA ､TV､Modem Card,the following list is for your reference about the mutual location relation (Optional by SKU).
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Remove HDD Data Cables Process: 1. Remove master HDD data cable from M/B SATA1/SATA3(Optional by SKU). 2.
Remove ODD DATA cable Process: 1. Remove master ODD data/power cable from Master ODD. Remove HDD power cable Process: 1. Remove master HDD data cable from master HDD. 2. Remove slave HDD data cable from slave HDD.
Remove Cables Process: 1. 2. 3. 4. 5. Remove Power SW cable cable from M/B. Remove FI/O USB cable from M/B. Remove MCR USB cable from M/B. Remove Card reader cable from M/B. Remove audio cable from the “AUDIO＂ port on M/B.
Remove HDD Process: 1. Remove the screws and take out HDD bracket . 2. Remove two sides with 2 screws for each and then remove the master HDD and Slave HDD. 3. Remove Slave HDD from the second HDD location.
Remove card reader Process: 1. Remove card reader from chassis. Remove ODD Process: 1. Remove bezel of chassis. 2. Remove Master ODD from the location. 3. Remove slave ODD from the location.
Remove Cables Process: 1. Remove M/B power cable from M/B “ATX1”. 2. Remove 12 V power cable from M/B” JPW1” 3. Remove System Fan cable from M/B”SYS-F2”.
Remove System FAN Process: 1. Release four screws according to the following picture. 2. Remove Sys FAN (Optional by SKU) 4 1 2 3 Remove mother board Process: 1. Release 8 pcs screws form the corresponding hole. 2. Release screws according to the following picture in turn.
3. Remove the Mother board from chassis. Remove CPU cooler Process: 1. Remove cooler power cable from M/B “CPU-F2”. 2. Release screw 1 first, then fixes screw 2, screw 3 & screw 4 (As Picture). Remove Cooler from the Retention module.
Remove memory Process: 1. Remove the first Memory from DIMM. 2. Remove the second Memory from DIMM2 (Optional by SKU). Remove CPU Process: 1. Remove CPU according following the pictures.
Lock the Handle Remove I/O shielding Process: 1. Remove I/O Shielding.
Chapter 4 Troubleshooting Please refer to generic troubleshooting guide for troubleshooting information relating to following topics: Power-On Self-Test (POST) POST Check Points POST Error Messages List Error Symptoms List 49
Chapter 5 50
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ATX_POWER: ATX 24-pin Power Connector 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 Pin Signal Name Pin Signal Name 1 +3.3 13 +3.3V 2 +3.3 14 -12V 3 COM 15 COM 4 +5V 16 PS_ON 5 COM 17 COM 6 +5V 18 COM 7 COM 19 COM 8 PWR OK 20 -5V 9 5VSB 21 +5V 10 +12V 22 +5V 11 +12V 23 +5V 12 +3.
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Chapter 6 FRU (Field Replaceable Unit) List This chapter gives you the FRU (Field Replaceable Unit) listing in global configurations of Aspire M3800. Refer to this chapter whenever ordering for parts to repair or for RMA (Return Merchandise Authorization). NOTE: Please note WHEN ORDERING FRU PARTS, that you should check the most up-to-date information available on your regional web or channel. For whatever reasons a part number change is made, it will not be noted in the printed Service Guide.
Exploded Diagram 56
