SG_TM800.book Page I Thursday, February 27, 2003 10:21 PM Acer TravelMate 800 Series Service Guide Service guide files and updates are available on the ACER/CSD web; for more information, please refer to http://csd.acer.com.tw PART NO.: VD.T25V7.
SG_TM800.book Page II Thursday, February 27, 2003 10:21 PM Revision History Please refer to the table below for the updates made on TravelMate 800 service guide.
SG_TM800.book Page III Thursday, February 27, 2003 10:21 PM Copyright Copyright © 2003 by Acer Incorporated. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without the prior written permission of Acer Incorporated.
SG_TM800.book Page IV Thursday, February 27, 2003 10:21 PM Conventions The following conventions are used in this manual: IV SCREEN MESSAGES Denotes actual messages that appear on screen. NOTE Gives bits and pieces of additional information related to the current topic. WARNING Alerts you to any damage that might result from doing or not doing specific actions. CAUTION Gives precautionary measures to avoid possible hardware or software problems.
SG_TM800.book Page V Thursday, February 27, 2003 10:21 PM Preface Before using this information and the product it supports, please read the following general information. 1. This Service Guide provides you with all technical information relating to the BASIC CONFIGURATION decided for Acer's "global" product offering. To better fit local market requirements and enhance product competitiveness, your regional office MAY have decided to extend the functionality of a machine (e.g.
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SG_TM800.book Page VII Thursday, February 27, 2003 10:21 PM Table of Contents Chapter 1 System Specifications 1 Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Block Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Board Layout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Top View . . . .
SG_TM800.book Page VIII Thursday, February 27, 2003 10:21 PM Table of Contents Removing the CPU . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Removing the Main Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Removing the Modem / Bluetooth Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Disassembling the LCD Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
SG_TM800.book Page 1 Thursday, February 27, 2003 10:21 PM Chapter 1 System Specifications Features This computer was designed with the user in mind. Here are just a few of its many features: Performance • Intel® Pentium® M Processor, 1.3 GHz ~ 1.6GHz • Intel 885PM (ODEM) + ICH4 chipset • 2 memory slots supporting DDR266 SDRAM (PC-2100), upgradeable to 2GB • 30 GB or higher capacity Enhanced-IDE hard disk • Microsoft Windows XP operating system / Windows 2000 operating system • The 14.
SG_TM800.book Page 2 Thursday, February 27, 2003 10:21 PM Keyboard and Pointing Device • 84-/85-/88-key Windows keyboard • Ergonomically-centered touchpad pointing device • One PCMCIA slot (type II or type III) • One RJ-11 modem jack (V.90, 56K) • One RJ-45 network jack (Ethernet 10/100 mbps) • One DC-in jack • One parallel port (ECP/EPP compliant) • One VGA (external monitor) port • One headphone-out jack (3.5mm minijack) • One microphone-in jack (3.
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SG_TM800.book Page 6 Thursday, February 27, 2003 10:21 PM Outlook View A general introduction of ports allow you to connect peripheral devices, as you would with a desktop PC. Front Open View # 6 Icon Item Description 1 Display screen Also called LCD (liquid-crystal display), displays computer output. 2 Power button Turns on the computer. 3 Touchpad Touch-sensitive pointing device which functions like a computer mouse.
SG_TM800.book Page 7 Thursday, February 27, 2003 10:21 PM Front Panel # Chapter 1 Icon Item Description 1 Speaker Outputs sound. 2 Bluetooth button Starts (optional) Bluetooth functionality. 3 Bluetooth indicator Indicates that (optional) Bluetooth is enabled. 4 InviLink button Opens (optional) wireless connectivity. 5 InviLink indicator Indicates status of (optional) wireless communication. 6 Latch Latch for opening and closing the laptop.
SG_TM800.book Page 8 Thursday, February 27, 2003 10:21 PM Left Panel # 8 Icon Item Description 1 Four (4) USB 2.0 ports Connect to Universal Serial Bus devices (e.g., USB mouse, USB camera). 2 IEEE 1394 port Connects to IEEE 1394 devices. 3 Smart Card slot Slot for Smart Card interface with pre-boot authentication system. 4 Line-in jack Accepts audio line-in devices (e.g., audio CD player, stereo walkman). 5 Microphone Jack Accepts input from external microphones.
SG_TM800.book Page 9 Thursday, February 27, 2003 10:21 PM Right Panel # Chapter 1 Icon Item Description 1 AcerMedia drive Houses a removable media drive module. 2 AcerMedia indicator Lights up when the AcerMedia drive is active. 3 Eject button Ejects the drive tray. 4 Emergency eject slot Ejects the drive tray when the computer is turned off. 5 Power jack Connects to an AC adapter.
SG_TM800.book Page 10 Thursday, February 27, 2003 10:21 PM Rear Panel # 10 Icon Item Description 1 Modem jack Connects to a phone line. 2 Network jack Connect to an Ethernet 10/100-based network. 3 Expansion port Connects to I/O port replicator or EasyPort expansion devices. 4 Parallel port Connects to a parallel device (e.g., parallel printer). 5 External display port Connects to a display device (e.g., external monitor, LCD projector).
SG_TM800.book Page 11 Thursday, February 27, 2003 10:21 PM Bottom Panel Item Description 1 # Icon AcerMedia bay release latch Unlatches the AcerMedia drive for removing the optical drive. 2 AcerMedia bay Houses an AcerMedia drive module. 3 Battery bay Houses the computer’s battery pack. 4 Battery release latch Unlatches the battery to remove the battery pack. 5 Battery lock Locks the battery in place. 6 Mini-PCI slot Slot for adding mini-PCI cards.
SG_TM800.book Page 12 Thursday, February 27, 2003 10:21 PM Indicators The computer has three easy-to-read status indicators below the display screen, and two on the front of the computer. The Battery and Power status indicators are visible even when you close the display. Icon Function Description Caps lock Lights when Caps Lock is activated. Num lock Lights when Num Lock is activated. Media Activity Lights when the disc or AcerMedia is activated.
SG_TM800.book Page 13 Thursday, February 27, 2003 10:21 PM Lock Keys The keyboard has three lock keys which you can toggle on and off. Lock Key Description Caps Lock When Caps Lock is on, all alphabetic characters typed are in uppercase. Num lock (Fn-F11) When Num Lock is on, the embedded keypad is in numeric mode. The keys function as a calculator (complete with the arithmetic operators +, -, *, and /). Use this mode when you need to do a lot of numeric data entry.
SG_TM800.book Page 14 Thursday, February 27, 2003 10:21 PM Embedded Numeric Keypad The embedded numeric keypad functions like a desktop numeric keypad. It is indicated by small characters located on the upper right corner of the keycaps. To simplify the keyboard legend, cursor-control key symbols are not printed on the keys. Desired Access 14 Num Lock On Num Lock Off Number keys on embedded keypad Type numbers in a normal manner.
SG_TM800.book Page 15 Thursday, February 27, 2003 10:21 PM Windows Keys The keyboard has two keys that perform Windows-specific functions. Key Windows logo key Icon Description Start button. Combinations with this key perform shortcut functions. Below are a few examples: + Tab (Activates next taskbar button) + E (Explores My Computer) + F (Finds Document) + M (Minimizes All) Shift + + M (Undoes Minimize All) + R (Displays the Run...
SG_TM800.book Page 16 Thursday, February 27, 2003 10:21 PM Hot Keys The computer employs hot keys or key combinations to access most of the computer’s controls like screen brightness, volume output and the BIOS Utility. To activate hot keys, press and hold the Fn key before pressing the other key in the hot key combination. Hot Key Icon Function Description Fn-F1 Hot key help Displays help on hot keys. Fn-F2 Setup Accesses the computer’s configuration utility.
SG_TM800.book Page 17 Hot Key Thursday, February 27, 2003 10:21 PM Icon Function Description Fn-→ Brightness up Increases the screen brightness.
SG_TM800.book Page 18 Thursday, February 27, 2003 10:21 PM The Euro Symbol If your keyboard layout is set to United States-International or United Kingdom or if you have a keyboard with a European layout, you can type the Euro symbol on your keyboard. NOTE: For US keyboard users: The keyboard layout is set when you first set up Windows. For the Euro symbol to work, the keyboard layout has to be set to United States-International.
SG_TM800.book Page 19 Thursday, February 27, 2003 10:21 PM Launch Keys Located above the keyboard are five buttons. The left-most button is the power button. To the right of the power button are the four launch keys. They are designated as the mail button, the web browser button, and two programmable buttons (P1 and P2).
SG_TM800.book Page 20 Thursday, February 27, 2003 10:21 PM E-Mail Detection Click right button at the Launch Manager icon on the taskbar and click on E-Mail Detection. In this dialog box, you have the option to enable/disable mail checking, set the time interval for mail checking, etc. If you already have an email account, you can fill in User Name, Password and POP3 Server in the dialog box. The POP3 Server is the mail server where you get your email.
SG_TM800.book Page 21 Thursday, February 27, 2003 10:21 PM Touchpad The built-in touchpad is a pointing device that senses movement on its surface. This means the cursor responds as you move your finger on the surface of the touchpad. The central location on the palmrest provides optimal comfort and support. NOTE: If you are using an external USB mouse, you can press Fn-F7 to disable the touchpad.
SG_TM800.book Page 22 Thursday, February 27, 2003 10:21 PM Hardware Specifications and Configurations Processor Item Specification CPU type Intel Pentium M 1.3GHz ~ 1.6GHz CPU package Micro-FCPGA CPU core voltage 1.484V/0.956V BIOS Item Specification BIOS vendor Acer BIOS Version 1.0 BIOS ROM type Flash ROM BIOS ROM size 512KB BIOS package PLCC Supported protocols ACPI 1.0b, APM 1.2, PC Card 95, SM BIOS 2.3, EPP/IEE 1284, ECP/IEEE 1284 1.7 & 1.9, PCI 2.2, PnP 1.0a, DMI 2.
SG_TM800.book Page 23 Thursday, February 27, 2003 10:21 PM Memory Combinations Slot 1 Slot 2 Total Memory 0MB 128MB 128MB 0MB 256MB 256MB 0MB 512MB 512MB 0MB 1024MB 1024MB 128MB 128MB 256MB 128MB 256MB 384MB 128MB 512MB 640MB 256MB 128MB 384MB 256MB 256MB 512MB 256MB 512MB 768MB 512MB 128MB 640MB 512MB 256MB 768MB 512MB 512MB 1024MB 1024MB 1024MB 2048MB NOTE: Above table lists some system memory configurations.
SG_TM800.book Page 24 Thursday, February 27, 2003 10:21 PM Hard Disk Drive Interface Item Specification Performance Specifications Buffer size 2048KB 2048KB Interface ATA-2/ATA-3/ATA-4/ATA-5 support ATA-2/ATA-3/ATA-4/ATA-5 support Max. media transfer rate (disk-buffer, Mbytes/s) 19.2 ~ 37.25 19.4 ~ 38.1 Data transfer rate (disk-buffer, Mbytes/s) 100 MB/sec. Ultra DMA mode-5 100 MB/sec.
SG_TM800.book Page 25 Thursday, February 27, 2003 10:21 PM Audio Interface Item Specification Audio Controller Realtek ALC202A Audio onboard or optional Built-in Mono or Stereo Stereo Resolution 20 bits digital to analog converter 18 bits analog to digital converter Compatibility Microsoft PC99, AC97 2.2, WLP2.0 audio requirement Mixed sound source Line-in, CD, Video, AUX Voice channel 8/16-bit, mono/stereo Sampling rate 44.
SG_TM800.book Page 26 Thursday, February 27, 2003 10:21 PM IEEE 1394 Port Item 1394 controller Specification TI TSB43AB21 Number of 1394 port 1 Location Left panel USB Port Item USB Compliancy Level Specification 2.0 OHCI USB 2.
SG_TM800.book Page 27 Thursday, February 27, 2003 10:21 PM Battery Item Specification Vendor & model name Sinplo / Sanyo Battery Type Li-ion Pack capacity 4400mAH Cell voltage 3.7V/cell Number of battery cell 8 Package configuration 4 cells in series, 2 series in parallel Package voltage 14.8V LCD Inverter Item Specification Vendor & model name Ambit T181064.00 Input voltage (V) 8 (min.) 20 (max.) Input current (mA) 520 (max.) Output voltage (Vrms, no load) 700 (typ.
SG_TM800.book Page 28 Thursday, February 27, 2003 10:21 PM AC Adapter Item Vendor & model name Specification Delta 75W ADP-75FB A(WPFC) 3P Lite-on 75W PA 1750-02CA(WPFC) 3P Input Requirements Maximum input current (A, @90Vac, full load) <1.5A @ 90Vac <1.
SG_TM800.book Page 29 Thursday, February 27, 2003 10:21 PM Power Saving Mode Phenomenon Hibernation Mode When customized functions for power management are set to Hibernation and the corresponding action is taken. All power shuts off Display Standby Mode Keyboard, built-in touchpad, and an external PS/2 pointing device are idle for a specified period. The display shuts off Hard Disk Standby Mode Hard disk is idle within a specified period of time Hard disk drive is in standby mode.
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SG_TM800.book Page 33 Thursday, February 27, 2003 10:21 PM Chapter 2 System Utilities BIOS Setup Utility The BIOS Setup Utility is a hardware configuration program built into your computer’s BIOS (Basic Input/ Output System). Your computer is already properly configured and optimized, and you do not need to run this utility. However, if you encounter configuration problems, you may need to run Setup. Please also refer to Chapter 4 Troubleshooting when problem arises.
SG_TM800.book Page 34 Thursday, February 27, 2003 10:21 PM Navigating the BIOS Utility There are six menu options: Info., Main, System Devices, Security, Boot, and Exit. Follow these instructions: • To choose a menu, use the cursor left/right keys. • To choose a parameter, use the cursor up/down keys. • To change the value of a parameter, press F5 or F6. • A plus sign (+) indicates the item has sub-items. Press Enter to expand this item.
SG_TM800.book Page 35 Thursday, February 27, 2003 10:21 PM Info. Parameter Description IDE1 Model Name Shows the Model name of HDD installed on Primary IDE master. The hard disk model name is automatically detected by the system. If there is no hard disk present or unknown type, ²None² should be shown on this field. IDE1 Serial Number Shows the Serial number of HDD installed on Primary IDE master.
SG_TM800.book Page 36 Thursday, February 27, 2003 10:21 PM Main The Main screen displays a summary of your computer hardware information, and also includes basic setup parameters. It allows the user to specify standard IBM PC AT system parameters. NOTE: The screen above is for reference only. Actual values may differ.
SG_TM800.book Page 37 Thursday, February 27, 2003 10:21 PM The table below describes the parameters in this screen. Settings in boldface are the default and suggested parameter settings. Parameter Description Format/Option System Time Sets the system time. Format: HH:MM:SS (hour:minute:second) System Time System Date Sets the system date. Format MM/DD/YYYY (month/day/ year) System Date System Memory This field reports the memory size of the system.
SG_TM800.book Page 38 Thursday, February 27, 2003 10:21 PM System Devices The System Devices screen contains parameters involving your hardware devices. It also provides advanced settings of the system. The table below describes the parameters in the screen. Settings in boldface are the default and suggested parameter settings.
SG_TM800.book Page 39 Thursday, February 27, 2003 10:21 PM Security The Security screen contains parameters that help safeguard and protect your computer from unauthorized use. The table below describes the parameters in this screen. Settings in boldface are the default and suggested parameter settings. Parameter Description Option User Password is Shows the setting of the uer password.
SG_TM800.book Page 40 Thursday, February 27, 2003 10:21 PM 1. Move the cursor and highlight the Set Supervisor Password and press “Enter” , a window similar to the following is shown: 2. Type a password in field “Enter New Password”. The password length can not exceeds 8 alphanumeric characters (0-9 or A-Z / a-z, not case sensitive). Re-enter password in field “Confirm New Password” for verification. 3. If the verification is OK, a window similar to the following is shown, press enter to complete.
SG_TM800.book Page 41 Thursday, February 27, 2003 10:21 PM Removing a Password Follow these steps: 1. Move the cursor and highlight the Set Supervisor Password and press "Enter", a window similar to the following is shown: 2. Type the current password in the Enter Current Password filed and press "Enter". 3. Press "Enter" twice without typing anything in the Enter Password and Confirm New Password fields. The computer then sets the Supervisor Password parameter to "Clear". 4.
SG_TM800.book Page 42 Thursday, February 27, 2003 10:21 PM Boot This menu allows the user to decide the order of boot devices to load the operating system. Bootable devices includes the distette drive in module bay, the onboard hard disk drive and the CD-ROM in module bay.
SG_TM800.book Page 43 Thursday, February 27, 2003 10:21 PM Exit The Exit screen contains parameters that help safeguard and protect your computer from unauthorized use. The table below describes the parameters in this screen. Parameter Description Exit Saving Changes Exit System Setup and save your changes to CMOS. Exit Discarding Changes Exit utility without saving setup data to CMOS. Load Setup Default Load default values for all SETUP item.
SG_TM800.book Page 44 Thursday, February 27, 2003 10:21 PM BIOS Flash Utility The BIOS flash memory update is required for the following conditions: • New versions of system programs • New features or options • Restore a BIOS when it becomes corrupted. Use the Flash utility to update the system BIOS flash ROM. NOTE: If you do not have a crisis recovery diskette at hand, then you should create a Crisis Recovery Diskette before you use the Flash utility.
SG_TM800.book Page 45 Thursday, February 27, 2003 10:21 PM System Diagnostic Diskette This diagnostic diskette is for the Acer TravelMate 800 series notebook machine. You can find the utility in Service CD kit. To use the diagnostic programs, first create a bootable diskette. Extract the diagnostic utility to the bootable diskette. Then boot the system from the bootable (with diagnostic utility) diskette you create. This program contains a readme.txt file. This readme.
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SG_TM800.book Page 47 Thursday, February 27, 2003 10:21 PM Chapter 3 Machine Disassembly and Replacement This chapter contains step-by-step procedures on how to disassemble the notebook computer for maintenance and troubleshooting.
SG_TM800.book Page 48 Thursday, February 27, 2003 10:21 PM General Information Before You Begin Before proceeding with the disassembly procedure, make sure that you do the following: 1. Turn off the power to the system and all peripherals. 2. Unplug the AC adapter and all power and signal cables from the system. 3. Remove the battery pack.
SG_TM800.book Page 49 Thursday, February 27, 2003 10:21 PM Disassembly Procedure Flowchart The flowchart on the succeeding page gives you a graphic representation on the entire disassembly sequence and instructs you on the components that need to be removed during servicing. For example, if you want to remove the system board, you must first remove the keyboard, then disassemble the inside assembly frame in that order.
SG_TM800.book Page 50 Thursday, February 27, 2003 10:21 PM Screw List Item A 50 Description SCREW NUT IO B SCREW CPU NUT ZG1S(MBZG1001,REV3A) C SCREW I3*3.5M-NIH(M3L3.5) D SCREW M2.0X2.5-I-NI-NYLOK E SCREW I2*3M-NIHY (M2L3) F SCREW M2.5X5.0-I-NI-NYLOK G SCREW I2.5*2.5M-BNIH(4.5,0.8) H SCREW M2.5X3-I-NI-NYLOK I SCREW I2.5*3M-BNIH(M2.5L3) J SCREW I2.5*4M-BKAGHY(M2.5L4) K SCREW M2.5*5-I(BNI)(NYLOK) L SCREW I2.5*6M-BNIHY(M2.5L6 I) M SCREW M2.5*7-I(NI,NYLOK) N SCREW M1.7X3.
SG_TM800.book Page 51 Thursday, February 27, 2003 10:21 PM Removing the Battery Pack 1. Press the battery lock and slide the battery latch. 2. Then remove the battery pack.
SG_TM800.book Page 52 Thursday, February 27, 2003 10:21 PM Removing the ODD Module / HDD Module / Memory / Wireless LAN card Removing the ODD Module 1. Slide the optical disk drive latch and remove the optical disk drive. Removing the HDD Module 1. Unscrew the 2 screws as shown. 2. Remove the hard disk drive door. 3. Remove the hard disk drive module. Removing the Wireless LAN Card 52 1. Unscrew the 1 screw that secures the mini PCI door. 2. Remove the mini PCI door. 3.
SG_TM800.book Page 53 Thursday, February 27, 2003 10:21 PM Removing the Memory 1. Unscrew the 1 screw that secures the Dimm door. 2. Remove the Dimm door. Removing the LCD Module / Keyboard / Function Keyboard Removing the LCD Module 1. Remove the middle cover as shown. 2. Disconnect the LCD cable. 3. Unscrew the 2 screws that secure the LCD module on one side. 4. Then unscrew the other 2 screws on the other side. 5. Remove the entire LCD module.
SG_TM800.book Page 54 Thursday, February 27, 2003 10:21 PM Removing the Keyboard 54 1. Unscrew the 2 screws, marked as "K", on the bottom panel holding the keyboard. 2. Turn the main unit over and unscrew 3 screws on the front panel. 3. Disconnect the keyboard cable from the main board as shown.
SG_TM800.book Page 55 Thursday, February 27, 2003 10:21 PM Removing the Function Keyboard 1. Unscrew 2 screws that secure the function keyboard. 2. Then remove function keyboard from the main unit. Disassembling the Main Unit 1. Disconnect the long touchpad FFC from the main board. 2. Unscrew the 1 screw and detach the right wireless LAN antenna as shown. 3. Then unscrew the other screw and detach the left wireless LAN antenna.
SG_TM800.book 56 Page 56 Thursday, February 27, 2003 10:21 PM 4. Disconnect the speaker cable. 5. Unscrew 19 screws on the bottom panel as shown. 6. Turn the main unit over and remove the 1 screw on the front panel. 7. Remove the top cover lens. 8. Detach the front bezel off the main unit.
SG_TM800.book Page 57 Thursday, February 27, 2003 10:21 PM Removing the Touchpad 1. Disconnect the short touchpad cable from the touchpad board. 2. Disconnect the long touchpad FFC from touchpad board. 3. Unscrew four screws and remove the touchpad board. 4. Disconnect and remove the short touchpad cable as shown. Removing the Memory 1. Pop up and remove the memory.
SG_TM800.book Page 58 Thursday, February 27, 2003 10:21 PM Removing the Thermal Module 1. Disconnect the fan connector. 2. Unscrew five screws that secure the thermal module. 3. Remove the thermal module. Removing the CPU 1. Turn the CPU lock anti-clockwise with a flat screwdriver as shown. 2. Remove the CPU from the main board. Removing the Main Board 1. Disconnect the microphone cable. 2. Unscrew 2 screws that secure the main board. 3. Carefully remove the main board.
SG_TM800.book Page 59 Thursday, February 27, 2003 10:21 PM Disassembling the LCD Module 1. Remove 4 screw pads as shown. 2. Unscrew the 4 screws holding the LCD bezel. 3. Detach LCD bezel carefully from LCD module as shown. 4. Disconnect LCD inverter from the LCD module cautiously. 5. Unscrew 10 screws holding the LCD brackets to the LCD panel, 5 on each side. 6. Take LCD out of LCD panel.
SG_TM800.book 60 Page 60 Thursday, February 27, 2003 10:21 PM 7. Unscrew 4 screws holding the right and the left LCD brackets, 2 on each side. 8. Remove the right and the left LCD brackets as shown. 9. Tear off electric conductive tape that secures the LCD wire, and disconnect the LCD wire.
SG_TM800.book Page 61 Thursday, February 27, 2003 10:21 PM Disassembling External Modules Disassembling the ODD Module 1. Remove 6 screws that secure the ODD module as shown. 2. Slide the optical disk drive out off the ODD bracket. 3. Remove the ODD board from the ODD bracket. 4. Use a pin to press the emergency eject slot to open the ODD as shown. 5. Unscrew the 1 screw holding the ODD door. 6. Remove the ODD door. Disassembling the HDD Module 1. Remove 4 screws holding the HDD bracket. 2.
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SG_TM800.book Page 63 Thursday, February 27, 2003 10:21 PM Chapter 4 Troubleshooting Use the following procedure as a guide for computer problems. NOTE: The diagnostic tests are intended to test this model (TravelMate 800 series). Non-Acer products, prototype cards, or modified options can give false errors and invalid system responses. 1. Obtain the failed symptoms in as much detail as possible. 2.
SG_TM800.book Page 64 Thursday, February 27, 2003 10:21 PM System Check Procedures External Diskette Drive Check Do the following steps to isolate the problem to a controller, driver, or diskette. A write-enabled, diagnostic diskette is required. NOTE: Make sure that the diskette does not have more than one label attached to it. Multiple labels can cause damage to the drive or cause the drive to fail. Do the following to select the test device. See “System Diagnostic Diskette” on page 45 for details. 1.
SG_TM800.book Page 65 Thursday, February 27, 2003 10:21 PM Keyboard or Auxiliary Input Device Check Remove the external keyboard if the internal keyboard is to be tested. If the internal keyboard does not work or an unexpected character appears, make sure that the flexible cable extending from the keyboard is correctly seated in the connector on the main board. If the keyboard cable connection is correct, run the Keyboard Test. See “System Diagnostic Diskette” on page 45 for more details.
SG_TM800.book Page 66 Thursday, February 27, 2003 10:21 PM Check the Power Adapter Unplug the power adapter cable from the computer and measure the output voltage at the plug of the power adapter cable. See the following figure Pin 1: 19V Pin 2: 0V, Ground 1. If the voltage is not correct, replace the power adapter. 2. If the voltage is within the range, do the following: • Replace the main board. • If the problem is not corrected, see “Undetermined Problems” on page 76.
SG_TM800.book Page 67 Thursday, February 27, 2003 10:21 PM Check the Battery Pack To check the battery pack, do the following: From Software: 1. Check out the Power Options in control Panel 2. In Power Meter, confirm that if the parameters shown in the screen for Current Power Source and Total Battery Power Remaining are correct. 3. Repeat the steps 1 and 2, for both battery and adapter. 4. This helps you identify first the problem is on recharging or discharging. From Hardware: 1.
SG_TM800.book Page 68 Thursday, February 27, 2003 10:21 PM still occurs, continue next step. Replace the CPU with another of the same specifications. If the problems still occurs, go to next step. The main board may be damaged. Replace main board. 3. If the external monitor has the same problem as the internal monitor, the main board may be damaged. Please insert the diagnostic disk and run the display test program and go through the sub-steps under step 2.
SG_TM800.book Page 69 Thursday, February 27, 2003 10:21 PM Power-On Self-Test (POST) Error Message The POST error message index lists the error message and their possible causes. The most likely cause is listed first. NOTE: Perform the FRU replacement or actions in the sequence shown in FRU/Action column, if the FRU replacement does not solve the problem, put the original part back in the computer. Do not replace a non-defective FRU.
SG_TM800.book Page 70 Thursday, February 27, 2003 10:21 PM Index of Error Messages Error Message List Error Messages 0200 Failure Fixed Disk FRU/Action in Sequence Hard disk error detected. Check to see if fixed disk is attached properly. Enter the BIOS Setup Utility and verify the hard disk is detected. 0211 Keyboard error see “Keyboard or Auxiliary Input Device Check” on page 65. 0212 Keyboard Controller Failed see “Keyboard or Auxiliary Input Device Check” on page 65.
SG_TM800.book Page 71 Thursday, February 27, 2003 10:21 PM Error Message List Error Messages FRU/Action in Sequence 02F0 CPU ID CPU socket number for Multi-Processor error. 02F4 EISA CMOS not writeable System unable to write to EISA CMOS. Main board Main board 02F5 DMA Test Failed System unable to write to DMA (Direct Memory Access) registers. Main board 02F6 Software NMI Failed System unable to generate software NMI (Non-Maskable Interrupt).
SG_TM800.book Page 72 Thursday, February 27, 2003 10:21 PM Index of Symptom-to-FRU Error Message LCD-Related Symptoms Symptom / Error LCD backlight doesn't work Action in Sequence LCD is too dark Enter BIOS Utility to execute “Load Setup Defaults” on Exit screen, then reboot system. LCD brightness cannot be adjusted Reconnect the LCD connectors. LCD contrast cannot be adjusted Keyboard (if contrast and brightness function key doesn't work).
SG_TM800.book Page 73 Thursday, February 27, 2003 10:21 PM PCMCIA-Related Symptoms Symptom / Error System cannot detect the PC Card (PCMCIA) Action in Sequence See “System Diagnostic Diskette” on page 45. Please run Sycard 32 Bit test. PCMCIA slot assembly Main board PCMCIA slot pin is damaged. PCMCIA slot assembly Memory-Related Symptoms Symptom / Error Memory count (size) appears different from actual size.
SG_TM800.book Page 74 Thursday, February 27, 2003 10:21 PM Peripheral-Related Symptoms Symptom / Error System configuration does not match the installed devices. Action in Sequence Enter BIOS Setup Utility to execute “Load Setup defaults”, then reboot system. Reconnect hard disk/CD-ROM/diskette drives. External display does not work correctly. See “System Diagnostic Diskette” on page 45 See if there is an error beep. If there is an erro beep, then change main board. Power off.
SG_TM800.book Page 75 Thursday, February 27, 2003 10:21 PM Intermittent Problems Intermittent system hang problems can be caused by a variety of reasons that have nothing to do with a hardware defect, such as: cosmic radiation, electrostatic discharge, or software errors. FRU replacement should be considered only when a recurring problem exists. When analyzing an intermittent problem, do the following: 1. Run the diagnostic test for several times to isolate the problem. 2.
SG_TM800.book Page 76 Thursday, February 27, 2003 10:21 PM Undetermined Problems The diagnostic problems does not identify which adapter or device failed, which installed devices are incorrect, whether a short circuit is suspected, or whether the system is inoperative. Follow these procedures to isolate the failing FRU (do not isolate non-defective FRU). NOTE: Verify that all attached devices are supported by the computer.
SG_TM800.book Page 77 Thursday, February 27, 2003 10:21 PM Index of AFlash BIOS Error Message Error Message Action in Sequence Hardware Error See “System Diagnostic Diskette” on page 45 VPD Checksum Error Reboot the system and then restest with this diskette. BIOS Update Program Error Turn off the power and restart the system. System Error Make sure this AFlash BIOS diskette for this model.
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SG_TM800.book Page 79 Thursday, February 27, 2003 10:21 PM Chapter 5 FRU (Field Replaceable Unit) List This chapter gives you the FRU (Field Replaceable Unit) listing in global configurations of TravelMate 800 series products. Refer to this chapter whenever ordering for parts to repair or for RMA (Return Merchandise Authorization). Please note that WHEN ORDERING FRU PARTS, you should check the most up-to-date information available on your regional web or channel.
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SG_TM800.book Page 82 Thursday, February 27, 2003 10:21 PM DVD ASSY NOTE: The exploded diagrams for CD-ROM, DVD-ROM and DVD-RW combo module are very similar. Therefor, we put only DVD ASSY exploded diagram for your reference. Please also refer to the FRU list below for more information on different models and part numbers. This diagram only explains the relevant location of each part. The parts on the exploded diagrams may be a slightly different from its actual looks.
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SG_TM800.book Page 84 Thursday, February 27, 2003 10:21 PM CATEGORY PARTNAME PART NO. ADAPTER ADPATER DALTA 75W Delta ADP-75FBA PFC AP.T2301.001 ADPATER LITEON 75W Lite-On PA-1750-02CA PFC AP.T2303.001 BATTERY SANYO LI-ION 8CELL 4400mAH SI-QT83 BT.T2303.001 BATTERY SIMPLO LI-ION 8CELL (BATTERY PACK ZG14S2P, 4400mAH) BT.T2306.001 BATTERY SANYO LI-ION 6CELL (MODEL NAME:3UF103450P-2-QC-20,3600 Mah) BT.T2303.002 MODEM BOARD AMBIT U98M005.05 54.T23V7.
SG_TM800.book Page 85 Thursday, February 27, 2003 10:21 PM CATEGORY PARTNAME PART NO. CABLES FFC - TOUCHPAD (M/B-- T/P BOARD-- LONG) 50.T25V7.001 FFC - TOUCHPAD (T/P BOARD-- T/P---SHORT) 50.T25V7.002 MODEM CABLE 50.T23V7.002 POWER CORD US (3 pin) 27.T23V7.001 POWER CORD PRC ( 3 Pin) 27.T23V7.003 POWER CORD KOERA ( Pin) 27.T23V7.006 POWER CORD Continetal ( 3 pin ) 27.T25V7.002 POWER CORD DANISH ( 3 pin ) 27.T25V7.003 POWER CORD ITALIAN ( 3pin ) 27.T25V7.
SG_TM800.book Page 86 Thursday, February 27, 2003 10:21 PM CATEGORY PARTNAME PART NO. CASE/COVER/BRACKET ASSEMBLY MIDDLE COVER W/ NAME PLATE 42.T24V5.001 DIMM DOOR W/CAPTURED SCREW 42.T25V7.002 MINI PCI DOOR W/CAPTURED SCREW 42.T25V7.003 FRONT BEZEL 42.T25V7.004 UPPER CASE ASSY W/ TOUCHPAD 60.T25V7.001 LOWER CASE ASSY W/O SPEAKER 60.T25V7.002 IO SHIELDING 33.T25V7.
SG_TM800.book Page 87 Thursday, February 27, 2003 10:21 PM CATEGORY PARTNAME PART NO. INTEL BANIAS 1.3GHz 1M 1.35V UFCPGA2 KC.BS001.13G INTEL BANIAS 1.4GHz 1M 1.48V UFCPGA2 KC.BS001.14G INTEL BANIAS 1.5GHz 1M 1.48V UFCPGA2 KC.BS001.15G INTEL BANIAS 1.6GHz 1M 1.48V UFCPGA2 KC.BS001.16G DVD-ROM MODULE 8X QSI SDR-083 6M.T23V7.004 DVD-ROM DRIVE 8X QSI SDR-083 KV.08X03.001 DVD-ROM BEZEL FOR QSI 42.T23V7.007 DVD-ROM DRIVE CASE/COVER/BRACKET ASSEMBLY OPTICAL DEVICE HOLDER 33.T23V7.
SG_TM800.book Page 88 Thursday, February 27, 2003 10:21 PM CATEGORY PARTNAME PART NO. DVD-RW COMBO DRIVE DVD-RW COMBO MODULE 24X QSI SBW-242 DVD-RW COMBO DRIVE DVD/CDRW COMBO DRIVE 24X QSI SBW-242 KO.24X07.002 DVD-RW COMBO DRIVE DVD-RW COMBO BEZEL FOR QSI 42.T23V7.008 CASE/COVER/ BRACKET ASSEMBLY OPTICAL DEVICE HOLDER 33.T23V7.003 BOARD OPTICAL DEVICE BOARD 55.T23V7.003 DVD-RW COMBO DRIVE DVD-RW COMBO MODULE 24X KME UJDA740 6M.T23V7.
SG_TM800.book Page 89 Thursday, February 27, 2003 10:21 PM CATEGORY PARTNAME PART NO. KEYBOARD KEYBOARD DARFON US International NSK-A641D 84KEYS KB.T2507.001 KEYBOARD DARFON UK NSK-A640U 85KEYS KB.T2507.002 KEYBOARD DARFON German NSK-A640G 85KEYS KB.T2507.003 KEYBOARD DARFON Italian NSK-A640E 85KEYS KB.T2507.004 KEYBOARD DARFON Chinese NSK-A6402 84KEYS KB.T2507.005 KEYBOARD DARFON French NSK-A640F 85KEYS KB.T2507.006 KEYBOARD DARFON Swiss/G NSK-A6400 85KEYS KB.T2507.
SG_TM800.book Page 90 Thursday, February 27, 2003 10:21 PM CATEGORY PARTNAME PART NO. BOARD INVERTER BOARD W/MAYLAR E AMBIT T18I064.00 19.T23V7.001 LCD INVERTER W/MAYLAR (SUMIDA- IV12129/T) 19.T23V7.002 CASE/COVER/BRACKET ASSEMBLY MISCELLANEOUS LCD LCD BRACKET 14.1" RIGHT W/HINGE 33.T25V7.004 LCD BRACKET 14.1" LEFT W/HINGE 33.T25V7.005 LCD LATCH KIT W/SPRING 6K.T25V7.001 LCD PANEL WITH LOGO 14" 60.T25V7.003 LCD BEZEL 14" 60.T25V7.004 LCD MODULE 14.1" TFT XGA QDI QD14.11XLH12 6M.
SG_TM800.book Page 91 Thursday, February 27, 2003 10:21 PM CATEGORY PARTNAME PART NO. LCD LCD MODULE 15" TFT XGA AU B150XG01 V2 6M.T25V7.014 LCD LCD 15" TFT XGA AU B150XG01 V2 (spwg-B) LK.15005.001 CABLE LCD COAXIAL CABLE 15" FOR AU XGA 50.T25V7.014 BOARD INVERTER BOARD W/MAYLAR E AMBIT T18I064 19.T23V7.001 BOARD LCD INVERTER W/MAYLAR (SUMIDA- IV12129/T) 19.T23V7.002 CASE/COVER/ BRACKET ASSEMBLY LCD BRACKET 15" RIGHT W/HINGE 33.T25V7.
SG_TM800.book Page 92 Thursday, February 27, 2003 10:21 PM CATEGORY PARTNAME PART NO. BOARD LCD INVERTER W/MAYLAR (SUMIDA- IV12129/T) 19.T23V7.002 CASE/COVER/ BRACKET ASSEMBLY LCD BRACKET 15" RIGHT W/HINGE 33.T25V7.006 CASE/COVER/ BRACKET ASSEMBLY LCD BRACKET 15" LEFT W/HINGE 33.T25V7.007 MISCELLANEOUS LCD LATCH KIT W/SPRING 6K.T25V7.001 CASE/COVER/ BRACKET ASSEMBLY LCD PANEL WITH LOGO 15" "60.T25V7.005 CASE/COVER/ BRACKET ASSEMBLY LCD BEZEL 15" "60.T25V7.
SG_TM800.book Page 93 Thursday, February 27, 2003 10:21 PM CATEGORY PARTNAME PART NO. PCMCIA SLOT 21.T25V7.001 MEMORY SO-DIMM DDR266/256MB/0.14U /INFINEON HYS64D32020 GDL-7-B KN.25602.001 256MB MICRON MT8VDDT3264HDG-265C3(16MX16) KN.25604.004 Memory 256MB ELPIDA W30256A6EPI652A KN.25609.001 512MB MICRON MT16VDDS6464HG-265B4 KN.51204.002 512MB INFINEON HYS64D64020GBDL-7-B 64MX64 (.14U) KN.51202.003 FAN 31.T25V7.001 VGA SINK W/MYLAR 23.T25V7.001 SMART CARD READER 60.T23V7.
SG_TM800.book Page 94 Thursday, February 27, 2003 10:21 PM CATEGORY PARTNAME PART NO. SCREWS SCREW M2.0X2.5-I-NI-NYLOK 86.T23V7.003 SCREWS SCREW I2*3M-NIHY (M2L3) 86.T25V7.008 SCREWS SCREW M2.5X5.0-I-NI-NYLOK 86.T23V7.010 SCREWS SCREW I2.5*2.5M-BNIH(4.5,0.8) SCREWS SCREW M2.5X3-I-NI-NYLOK 86.T23V7.007 SCREWS SCREW I2.5*3M-BNIH(M2.5L3) 86.T25V7.012 SCREWS SCREW I2.5*4M-BKAGHY(M2.5L4) 86.T25V7.013 SCREWS SCREW M2.5*5-I(BNI)(NYLOK) 86.T25V7.014 SCREWS SCREW I2.5*6M-BNIHY(M2.
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SG_TM800.book Page 96 Thursday, February 27, 2003 10:21 PM Appendix A Model Definition and Configuration TravelMate 800 Series Model Country CPU LCD Memory HDD (GB) ODD Card Reader Wireless LAN Bluetooth PM 1.3G 15.0 SXGA+ 2x256M 40G 24x CDRW +DVD N 11b N PM 1.3G 15.0 SXGA+ 1x256M 40G 24x CDRW +DVD Y 11a/b; 11b N 800XC PM 1.3G 14.1 XGA 1x256M 30G 24x CDRW +DVD Y N N 800XC i PM 1.3G 14.
SG_TM800.book Page 97 Thursday, February 27, 2003 10:21 PM Main Features • Intel® Pentium® M Processor 1.3 GHz ~ 1.6GHz or higher; featuring Intel® Enhanced SpeedStepTM technology • Intel 885PM (ODEM) + ICH4 chipset • 256MB DDR266 SDRAM, upgradeable to 2GB on dual soDIMM sockets • 14.1" XGA TFT LCD with 1024 X 768 pixel, 16.7 million colors; 15.0" SXGA+ TFT LCD with 1400 X 1050 pixel, 16.7 million colors; 15.0" UGA TFT LCD with 1600 X 1200 pixel, 16.
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SG_TM800.book Page 99 Thursday, February 27, 2003 10:21 PM Appendix B Test Compatible Components This computer’s compatibility is tested and verified by Acer’s internal testing department. All of its system functions are tested under Windows® XP and Windows® 2000 environment. Refer to the following lists for components, adapter cards, and peripherals which have passed these tests.
SG_TM800.book Page 100 Thursday, February 27, 2003 10:21 PM Microsoft® Windows® XP Environment Test Item MONITORS Specifications Philips 109P 10 Dell Trinitron 21” ViewSonic GS773 ViewSonic GS790 ViewSonic PF775 PARALLEL PORT Printer: HP Laser Jet 5M HP Desk Jet 930C HP Desk Jet 840C IOMega ZIP (LPT Port) Cable: LL5 cable 1394 PORT 1394 WD 30GB HDD 1394 HDD /IEEE 1394 (Fire Wire)/USB 1.
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SG_TM800.book Page 102 Thursday, February 27, 2003 10:21 PM Item Specifications Canon FC-16M Apacer 128MB Pantex 128MB SunDisk 10MB USB PORT USB Mouse: Microsoft Optical USB Mouse TARGUS Wheel Mouse Logitech Wheel Mouse Acer USB Mouse M012B0 USB Keyboard: Microsoft Internet Keyboard Pro Gateway Keyboard SK-9910U Gateway Keyboard SK-9926 SILITEK K/B USB Camera: Dlink DSC 350 Dlink DSB-C300 Intel YC72 USB HDD: Argosy HDD Ennyah IEEE 1394 (Fire Wire)/USB 1.
SG_TM800.book Page 103 Thursday, February 27, 2003 10:21 PM Item Specifications USB HUB: PCI USB HUB XeXtreme USB HUB General purpose USB Hub /UH-9124 USB Gamepad: Microsoft Sidewinder Gamepad Logitech WingMan GAMEPAD EXTREME Logitech WingMan RUMBLEPAD USB CCD: Intel USB CCD /CS430 Dlink DSC 350 USB CCD Logitech QuickCam Home PC Video Camera USB Speaker Phillip DSS330 USB Modem: V.
SG_TM800.book Page 104 Thursday, February 27, 2003 10:21 PM Microsoft® Windows® 2000 Environment Test Item MONITORS Specifications Philips 109P 10 Dell Trinitron 21” ViewSonic GS773 ViewSonic GS790 ViewSonic PF775 PARALLEL PORT Printer: HP Laser Jet 5M HP Desk Jet 930C HP Desk Jet 840C IOMega ZIP (LPT Port) Cable: LL5 cable 1394 PORT 1394 WD 30GB HDD 1394 HDD /IEEE 1394 (Fire Wire)/USB 1.
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SG_TM800.book Page 106 Thursday, February 27, 2003 10:21 PM Item Specifications Canon FC-16M Apacer 128MB Pantex 128MB SunDisk 10MB USB PORT USB Mouse: Microsoft Optical USB Mouse TARGUS Wheel Mouse Logitech Wheel Mouse Acer USB Mouse M012B0 USB Keyboard: Microsoft Internet Keyboard Pro Gateway Keyboard SK-9910U Gateway Keyboard SK-9926 SILITEK K/B USB Camera: Dlink DSC 350 Dlink DSB-C300 USB HDD: Argosy HDD Ennyah IEEE 1394 (Fire Wire)/USB 1.
SG_TM800.book Page 107 Thursday, February 27, 2003 10:21 PM Item Specifications XeXtreme USB HUB General purpose USB Hub /UH-9124 USB Gamepad: Microsoft Sidewinder Gamepad Logitech WingMan GAMEPAD EXTREME USB CCD: Intel USB CCD /CS430 Dlink DSC 350 USB CCD Logitech QuickCam Home PC Video Camera USB Speaker Phillip DSS330 USB Modem: V.
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SG_TM800.book Page 109 Thursday, February 27, 2003 10:21 PM Appendix C Online Support Information This section describes online technical support services available to help you repair your Acer Systems. If you are a distributor, dealer, ASP or TPM, please refer your technical queries to your local Acer branch office. Acer Branch Offices and Regional Business Units may access our website. However some information sources will require a user i.d. and password.
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SG_TM800.book Page 111 Thursday, February 27, 2003 10:21 PM Index A D 28 ACPI 1.
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