Acer TravelMate C300 Series Service Guide Service guide files and updates are available on the ACER/CSD web; for more information, please refer to http://csd.acer.com.tw SERVICE CD PART NO.: VD.T28V1.
Revision History Please refer to the table below for the updates made on TravelMate C300 service guide. Date 2003/10/28 II Chapter Chapter 1 Updates Delete introduction to front panel on page 8. 2003/11/17 Chapter 4 Add POST codes 2003/12/18 Chapter 3 p. 54 and p. 64 Add hinge caps disassembling and reassembling SOP 2003/12/24 Chapter 3 p.56 Add a note 2004/01/09 Chapter 6 Revise spare part description. LCD bezel and LCD panel are without wireless antenna. 2004/03/12 Chapter 2 p.
Copyright Copyright © 2003 by Acer Incorporated. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without the prior written permission of Acer Incorporated. Disclaimer The information in this guide is subject to change without notice.
Conventions The following conventions are used in this manual: IV SCREEN MESSAGES Denotes actual messages that appear on screen. NOTE Gives bits and pieces of additional information related to the current topic. WARNING Alerts you to any damage that might result from doing or not doing specific actions. CAUTION Gives precautionary measures to avoid possible hardware or software problems. IMPORTANT Reminds you to do specific actions relevant to the accomplishment of procedures.
Preface Before using this information and the product it supports, please read the following general information. 1. This Service Guide provides you with all technical information relating to the BASIC CONFIGURATION decided for Acer's "global" product offering. To better fit local market requirements and enhance product competitiveness, your regional office MAY have decided to extend the functionality of a machine (e.g. add-on card, modem, or extra memory capability).
VI
Table of Contents Chapter 1 System Specifications 1 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 System Block Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 Board Layout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 Outlook View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Table of Contents VIII
Chapter 1 System Specifications Features This computer was designed with the user in mind. Here are just a few of its many features: Performance T Intel® Pentium® M processor with 1MB L2 cache T Intel® 855GM chipset T CD ROM, DVD, DVD/CD-RW combo, DVD or DVD-dual drive T High-capacity Enhanced-IDE hard disk T Advanced Configuration Power Interface (ACPI) power management system T 14.
Expansion T One Type II CardBus PC Card slot T Upgradeable memory T AcerMedia bay T Acer EasyPort II T One Card bus type II card slot T One smart-card slot T One RJ-11 phone jack (V.90/92, 56Kbps modem) T One RJ-45 jack (Gigabit Ethernet) T One DC-in jack for AC adapter T One external monitor (VGA) port T One S-video TV out port T One 100-pin port replicator connector T One line-out (headphone) jack (3.5mm mini jack) T One line-in (microphone) jack (3.
Chapter 1 1 2 3 4 AC IN RJ45 INT.SPKR Line Out (SPDIF) Line In/Mic In A 27 3 AC-Link 100MHz 4, 5 2PORT USB 66MHz 19 B C 22 C 31 20,21 FIR PC87392 NS SIO 21/D/4 LAN BCM5705 19/F/0 TSB43AB22 TI1394 23 OZ 711CE1 CARDBUS 17/B/1 TV OUT LPC BUS PCI BUS 11 802.11 4MB TOUCH PAD 30 D 29 30 VCC_CORE DCBATOUT 1D8V_S0 Date: VCC_IO Document Number E 1D35V_S0 2D5V_S3 1D25V_S0 LP2996 1D5V_S0 35 35 37 14.8V 3.
Board Layout Top View 4 1 DC-In Jack 12 IEEE 1394 Port 2 USB Port 13 Line-Out Jack 3 USB Port 14 Mic-In Jack 4 S-Vedio Port 15 Smart Card Reader Slot 5 External Display Port 16 RTC Battery Connector 6 LCD Coaxial Cable Connector 17 Smart Card Connector 7 South Bridge 18 SW2 8 Inverter Cable Connector 19 Touchpad Connector 9 Modem Jack/LAN Jack 20 MDC Board Connector 10 Expansion Port 21 Keyboard Connector 11 PCMCIA Slot 22 DIMM Socket 2 Chapter 1
Bottom View 1 CPU Socket 4 Mini PCI Connector 2 DIMM Socket 1 5 HDD Connector 3 FAN Connector Chapter 1 5
Outlook View A general introduction of ports allow you to connect peripheral devices, as you would with a desktop PC. Front View # 6 Icon Item Description 1 EMR stylus Electromagnetic resonate (EMR) stylus is used to input data in tablet mode. Use only an EMR-compatible stylus to input data on the screeen. 2 Display screen Also called LCD (liquid-crystal display), displays computer output. 3 Tablet Keys Add enhanced functionality when operating in Tablet mode.
9 Chapter 1 Status indicator LEDs (light-emitting diodes) that turn on and off to show the status of the computer, its functions and component.
Left view # 8 Icon Item Description 1 Security keylock Connects to a Kensington-compatible computer security lock. 2 Power switch Turns on the computer power. 3 Ventilation slot Allows air to circulate through the computer chassis. 4 AcerMedia Bay For hot-swappable modules including DVDROM, DVD/CD-RW combo or DVD dual drive. 5 LED indicator Lights up when the optical drive is active. 6 Eject button Ejects the optical drive tray from the drive.
Right view # Chapter 1 Icon Item Description 1 Smart Card slot Slot for Smart Card interface with pre-boot authentication system. 2 Infrared port Interfaces with infrared devices (e.g., infrared printer, IR-aware computer). 3 PC Card eject button Ejects the PC Card from the slot. 4 PC Card slot Accepts one Type II 16-bit PC Card or 32bit CardBus PC Card.
Rear Panel # 10 Icon Item Description 1 Line-in/Mic-in jack Accepts audio line-in devices (e.g., audio CD player, stereo walkman). 2 Speaker/Line-out Headphone jack Connects to audio line-out devices (e.g., speakers, headphones). 3 IEEE 1394 port Connects to IEEE 1394 devices. 4 Expansion port Connects to an I/O port replicator or Acer EasyPort port expansion device. 5 Network jack Connects to a 10/100/1000 t-based Gigabit Ethernet network. 6 Modem jack Connects to phone line.
Bottom Panel # Icon Item Description 1 AcerMedia Bay release latch Unlatches the AcerMedia drive for removing or swapping. 2 AcerMedia Bay Houses an AcerMedia drive module. 3 Cooling fans Help keep the computer cool. Note: Don’t cover or obstruct the opening of the fans. Chapter 1 4 Memory compartment Houses the computer’s main memory. 5 Hard disk protector Protects the hard disk from accidental dumps and vibration. 6 Hard disk bay Houses the computers Hard disk drive.
Indicators The computer has seven easy-to-read status icons below the display screen. The status LCD displays icons that show the status of the computer and its components. Icon 12 Function Description Wireless communication Lights orange when the Wireless LAN capabilities are enabled. Bluetooth Lights when the Bluetooth is enabled or a Bluetooth enabled device is within range. Power Lights when the computer is on.
Icon Function Num loc Chapter 1 Description Lights when Num Lock is activated.
Lock Keys The keyboard has three lock keys which you can toggle on and off. 14 Lock Key Description Caps Lock When Caps Lock is on, all alphabetic characters typed are in uppercase. Num lock (Fn-F11) When Num Lock is on, the embedded keypad is in numeric mode. The keys function as a calculator (complete with the arithmetic operators +, -, *, and /). Use this mode when you need to do a lot of numeric data entry. A better solution would be to connect an external keypad.
Embedded Numeric Keypad The embedded numeric keypad functions like a desktop numeric keypad. It is indicated by small characters located on the upper right corner of the keycaps. To simplify the keyboard legend, cursor-control key symbols are not printed on the keys. y y Desired Access Number keys on embedded keypad Cursor-control keys on embedded keypad Main keyboard keys y Num Lock On Num Lock Off Type numbers in a normal manner. Hold j while using cursor-control keys.
Windows Keys The keyboard has two keys that perform Windows-specific functions. Key Windows logo key Icon Description Start button. Combinations with this key perform shortcut functions. Below are a few examples: + Tab (Activates next taskbar button) + E (Explores My Computer) + F (Finds Document) + M (Minimizes All) Shift + + M (Undoes Minimize All) + R (Displays the Run... dialog box) Application key 16 Opens a context menu (same as a right-click).
Hot Keys The computer uses hotkey or key combinations to access most of the computer’s controls like sreen brightness, volume output. To activate hot keys, press and hold the Fn key before pressing the other key in the hot key combination. Hot Key Icon Function Description Fn-F1 Hot key help Displays help on hot keys. Fn-F2 System Property Displays the System Property.
Hot Key 18 Icon Function Description Fn-y Volume down Decreases the speaker volume. Fn-x Brightness up Increases the screen brightness. Fn-z Brightness down Decreases the screen brightness Fn-PgUp Home Functions as the “Home” key. Fn-PgDn End Functions as the “End” key. Alt Gr-Euro Euro Types the Euro symbol.
The Euro Symbol If your keyboard layout is set to United States-International or United Kingdom or if you have a keyboard with a European layout, you can type the Euro symbol on your keyboard. NOTE: For US keyboard users: The keyboard layout is set when you first set up Windows. For the Euro symbol to work, the keyboard layout has to be set to United States-International. To verify the keyboard type: 1. Click on Start, Control Panel. 2. Double-click on Regional and Language Options. 3.
Launch Keys Located at the top of keyboard are five buttons. These buttons are called launch keys. They are designated as the mail button, the web browser button and two programmable buttons (P1 and P2). No. Launch Key Default application Activate wirelss LAN for wireless communication 1 Wireless LAN (optional) 2 Activate Bluetooth for wireless communication.
Touchpad The built-in touchpad is a pointing device that senses movement on its surface. This means the cursor responds as you move your finger on the surface of the touchpad. The central location on the palmrest provides optimal comfort and support. NOTE: If you are using an external USB mouse, you can press Fn-F7 to disable the touchpad. Touchpad Basics The following teaches you how to use the touchpad: T Move your finger across the touchpad to move the cursor.
Function Drag Access context menu Scroll Left Button Right Button Scroll Button Tap Tap twice (at the same speed as double-clicking a mouse button) then hold finger to the touchpad on the second tap to drag the cursor Click and hold, then use finger to drag the cursor on the touchpad Click once Click and hold the button in the desired direction (up/ down/left/right) NOTE: Keep your fingers dry and clean when using the touchpad. Also keep the touchpad dry and clean.
Hardware Specifications and Configurations Processor Item CPU type Specification Intel ® Pentium ® M at 1.4Ghz ~1.7Ghz or higher CPU package / µ -FCPGA package CPU core voltage 0.95V - 1.42V BIOS Item Specification BIOS vendor Phoenix BIOS Version V1.00 BIOS ROM type Flash ROM BIOS ROM size 512KB BIOS package TSOP Supported protocols ACPI 1.0b,PC Card 95, SM BIOS 2.3, EPP/IEEE 1284, ECP/IEEE 1284 1.7 & 1.9, PCI 2.2, PnP 1.0a, DMI 2.0, PS/2 keyboard and mouse, USB 2.
Memory Combinations Slot 1 Slot 2 Total Memory 0MB 256MB 256MB 0MB 512MB 512MB 0MB 1024MB 1024MB 256MB 0MB 256MB 256MB 256MB 512MB 256MB 512MB 768MB 256MB 1024MB 1280MB 512MB 0MB 512MB 512MB 256MB 768MB 512MB 512MB 1024MB 512MB 1024MB 1536MB 1024MB 0MB 1024MB 1024MB 256MB 1280MB 1024MB 512MB 1536MB 1024MB 1024MB 2048MB NOTE: Above table lists some system memory configurations. You may combine DIMMs with various capacities to form other combinations.
Wireless Module 802.11b Item Specification Data throughput up to 11M bps Protocol 802.11b Interface Mini-PCI type II Connector interface 124-pin SO-DIMM edge connector Four-in-One Card Reader Item Specification Chipset OZ711EC1 Data throughput USB 1.
DVD/CDRW Interface Item Specification Vendor & model name DVD/CDRW COMBO MODULE QSI SBW-242 DVD/CDRW COMBO MODULE SONY CRX830E C Performance Specification With CD Diskette With DVD Diskette Transfer rate (KB/sec) Sustained: Max 3.6Mbytes/sec Sustained: Max 10.
DVD Interface Item Specification Vendor & model name DVD-ROM MODULE MKE SR8177 Performance Specification With CD Diskette With DVD Diskette Transfer rate (KB/sec) Sustained: Max 3.6Mbytes/sec Sustained: Max 11.08Mbytes/sec Data Buffer Capacity 256 KBytes ATAPI Interface SFF8090 Ver 0.99 Applicable disc format DVD: DVD-ROM (DVD-5, DVD-9, DVD-10, DVD-18), DVD-R (3.95G/4.7G), DVD-RW, DVD-RAM (2.6G/4.
Audio Interface Item Specification Voice channel 8/16-bit, mono/stereo Sampling rate 44,1 KHz (48K byte for AC97 interface) Internal microphone Yes Internal speaker / Quantity Yes/2 Supports PnP IRQ IRQ10 Video Resolutions Mode (for both LCD and CRT) 16 bits (High color) Resolution 32 bits (True color) 480x600 Yes Yes 800x600 Yes Yes 1024x768 Yes Yes 1152x864 Yes Yes 1280x1024 Yes Yes 1400x1050 (SXGA+panel only) Yes Yes Video Memory Item Fixed or Upgradeable Specification F
USB Port Item Specification Chipset ICH4-M intergrated USB Compliancy Level 2.0 OHCI USB 2.0 Number of USB port 2 Location Rear side Serial port function control Enable/Disable by BIOS Setup IEEE 1394 Port Item Specification Chipset TI TSAB43AB22 InterfaceUSB Compliancy Level IEEE 1394 1.
Keyboard Item Specification Keyboard controller M38857 Keyboard vendor & model name DARFON Total number of keypads 84/85/88 Windows logo key Yes Internal & external keyboard work simultaneously No Note: Internal and external keyboard can not work simultaneously by software specification. Battery Item Specification Vendor & model name SANYO Battery Type Li-ion Pack capacity 4400 Ah Cell voltage 3.
LCD Inverter Item Specification Vendor & model name Ambit Brightness conditions Vadj=3.3V Input voltage (V) 7 (Min.), 14 (Max.) Input current (A) 0.6 (Min.) Output voltage (V, rms) 650 Output current (mA, rms) 5.5~6.5 Output voltage frequency (k Hz) 40~60 Hz AC Adaptor Item Specification Model number DELTA ADP-65DB 17V 70W (3 PIN) AC input 90~264V, 47Hz to 63Hz Output power 65W, 19V@3.42V System Power Management ACPI mode Power Management Mech.
I/O Address Map I/O Address 002E-002F, 004E-004F, 0061, 0063, 0065, 0067, 0080, 0092, 00B2-00B3, 0200-020F, 0600-060F, 0700-070F, 0800-080F, 1000-107F, 1180-11BF, Function Main board resources 0066 Microsoft ACPI-Compliant Embedded Controller 0070-0077 System CMOS/real time clock 00F0 Numeric data processor 0170-0177, 0376 Secondary IDE Channel 01F0-01F7, 03F6 Primary IDE Channel 0274-0277, 0279, 0A79, ISAPNP Read Data Port 0378-037F, 0778-077B Printer Port (LPT1) 03B0-03BB, 03C0-03DF, 1800-
DMA Channel Assignment Item Specification 00 PnP Audio System CODEC 01 Free 02 Standard Floppy Disck Controller 03 ECP Printer Port Chapter 1 33
34 Chapter 1
Chapter 2 System Utilities BIOS Setup Utility The BIOS Setup Utility is a hardware configuration program built into your computer’s BIOS (Basic Input/ Output System). Your computer is already properly configured and optimized, and you do not need to run this utility. However, if you encounter configuration problems, you may need to run Setup. Please also refer to Chapter 4 Troubleshooting when problem arises.
Navigating the BIOS Utility There are six menu options: Information, Main, Advanced, Security, Boot, and Exit. Follow these instructions: T To choose a menu, use the cursor left/right keys (zx). T To choose a parameter, use the cursor up/down keys ( wy). T To change the value of a parameter, press por q. T A plus sign (+) indicates the item has sub-items. Press e to expand this item. T Press ^ while you are in any of the menu options to go to the Exit menu.
Information PhoenixBIOS Setup Utility Information Main Advanced Security CPU Type: CPU Speed: Intel (R) Pentium (R) M processor 1500 MHz Floppy Drive: IDE1 Model Name: IDE1 Serial Number: IDE2 Model Number: IDE2 Serial Number: System BIOS Ver: None None None QSI CD-RW/DVD-ROM SBW242U- (SM) None Canary V0.20 VGA BIOS Ver: KBC Ver: Serial Number: 2991 02.13.
Main The Main screen displays a summary of your computer hardware information, and also includes basic setup parameters. It allows the user to specify standard IBM PC AT system parameters.
The table below describes the parameters in this screen. Settings in boldface are the default and suggested parameter settings. Parameter Description Format/Option System Time Sets the system time. Format: HH:MM:SS (hour:minute:second) System Time System Date Sets the system date. Format MM/DD/YYYY (month/day/ year) System Date System Memory This field reports the memory size of the system.
Advanced The Advanced menu screen contains parameters involving your hardware devices. It also provides advanced settings of the system. PhoenixBIOS Setup Utility Information Main Advanced Security Boot Exit Item Specific Help Infrared/Serial port: : F1 Help Esc Exit ↑ ↓ ← → [Disabled] Select Item F5/F6 Change Values F9 Setup Defaults Select Menu Enter Select 4 Sub - Menu F10 Save and Exit The table below describes the parameters in the screen.
Security The Security screen contains parameters that help safeguard and protect your computer from unauthorized use. PhoenixBIOS Setup Utility Information Main Advanced Security Boot Exit Item Specific Help User Password is Clear Supervisor Password is Clear Set User Password [Enter] Set Supervisor Password [Enter] Password on boot: [Enabled] F1 Help Esc Exit ↑ ↓ ←→ Supervisor Password controls accesses of the whole setup utility.
Setting a Password Follow these steps as you set the user or the supervisor password: 1. Use the w andy keys to highlight the Set Supervisor Password parameter and press the e key. The Set Supervisor Password box appears: 2. Type a password in the “Enter New Password” field. The password length can not exceeds 8 alphanumeric characters (A-Z, a-z, 0-9, not case sensitive). Retype the password in the “Confirm New Password” field.
2. Type the current password in the Enter Current Password field and press e. 3. Type a password in the Enter New Password field. Retype the password in the Confirm New Password field. 4. Press e. After setting the password, the computer sets the User Password parameter to “Set”. 5. If desired, you can enable the Password on boot parameter. 6. When you are done, press u to save the changes and exit the BIOS Setup Utility. If the verification is OK, the screen will display as following.
Boot This menu allows the user to decide the order of boot devices to load the operating system. Bootable devices includes the distette drive in module bay, the onboard hard disk drive and the CD-ROM in module bay. PhoenixBIOS Setup Utility Information Main Advanced Security Boot Exit Item Specific Help Hard Drive Keys used to view or configure devices: expnads or Collapses Devices with a + or expnads all enables or disables a device.
Exit The Exit screen contains parameters that help safeguard and protect your computer from unauthorized use. PhoenixBIOS Setup Utility Information Main Advanced Security Boot Exit Item Specific Help Exit Saving Changes Exit Discarding Changes Exit System Setup and Load Setup Defaults save your changes to CMOS.
BIOS Flash Utility The BIOS flash memory update is required for the following conditions: T New versions of system programs T New features or options T Restore a BIOS when it becomes corrupted. Use the Phlash utility to update the system BIOS flash ROM. NOTE: If you do not have a crisis recovery diskette at hand, then you should create a Crisis Recovery Diskette before you use the Phlash utility. NOTE: Do not install memory-related drivers (XMS, EMS, DPMI) when you use the Phlash.
Chapter 3 Machine Disassembly and Replacement This chapter contains step-by-step procedures on how to disassemble the notebook computer for maintenance and troubleshooting. To disassemble the computer, you need the following tools: T Wrist grounding strap and conductive mat for preventing electrostatic discharge T Philips screw drivers Flat head screwdriver NOTE: The screws for the different components vary in size.
General Information Before You Begin Before proceeding with the disassembly procedure, make sure that you do the following: 1. Turn off the power to the system and all peripherals. 2. Unplug the AC adapter and all power and signal cables from the system. 3. Remove the battery pack. NOTE: TravelMate C300 series product uses tape to fasten the antenna/cable, you may need to tear the tape before you remove the antenna.
Disassembly Procedure Flowchart The flowchart on the succeeding page gives you a graphic representation on the entire disassembly sequence and instructs you on the components that need to be removed during servicing. For example, if you want to remove the system board, you must first remove the then disassemble the inside assembly frame in that order. Start Battery M3L4*1 *1 M2.
Removing the Battery Pack 50 1. Release the battery lock. 2. Slide the battery latch then remove the battery.
Removing the HDD Module/Optical Module/Wireless LAN Card/Keyboard and LCD Module Removing the HDD Module 1. Remove the two screws holding the HDD cover. 2. Pull out the hard disk drive then detach it from the main unit. Removing the Optical Disc Drive Module 1. Slide the ODD latch then remove the ODD module from the main unit carefully. . Removing the Wireless LAN Card 1. Remove the two screws that fasten the Mini PCI cover. 2. Disconnect the main and the auxiliary antenna. 3.
Removing the LCD Module 1. See “Removing the Keyboard” on page 51. 2. Rotate the LCD module clockwise 135 degree. 3. Press down the LCD module as picture shows. 4. Detach the front hinge cap carefully. NOTE: Hinge caps disassembling SOP (step2-step7) is different from what you will see on the mepg files. You can disassemble either the front or the back hinge cap first as you like. Both methods are workable. 52 5. After detach the front hinge cap, erecat the LCD module as picture shows. 6.
9. Remove the three screws holding the keyboard support plate then remove the plate. 10. Remove the screw fastening the modem board. 11. Disconnect bluetooth antenna. NOTE: This is an engineering sample. The number of screws holding the keyboard support plate maybe vary from the mass production units. 12. Disconnect the modem board cable then remove the modem board. 13. Pull out the wireless antenna from the hole on the main board. 14.
Disassembling the Main Unit Separate the main unit into the logic upper and the logic lower assembly 1. Disconnect the RTC battery then remove it. 2. Pop out the memory then remove it from the DIMM socket. 3. Remove the 14 screws holding the upper case assembly and the lower case assembly. 4. Remove the screw holding the upper case assembly and lower case assembly. 5. Disconnect touchpad cable connecting to the main board. 6.
5. Remove the touchpad. 6. Detach the touchpad button. 7. Then detach touchpad scroll key. Disassembling the logic lower assembly 1. Remove the lower case left cover. 2. Remove the screw holding the lower case right cover. 3. Then remove another screw fastening the lower case right cover. 4. Remove the lower case right cover. 5. Disconnect the speaker cable. 6. Remove the screw that secure the main board to the lower case. 7. Take out the main board from the lower case. 8.
9. Disconnect the fan cable. 10. Remove the four screws that fasten the heatsink module then remove the heatsink module. 11. Release the CPU lock with a flat-head screwdriver then remove the CPU from the socket. 12. Take the main board off the thermal plate. 13. Remove the screw that secures the extension board. 14. Disconnect the card reader cabele. 15. Remove the three screws fastening the card reader slot then detach the card reader slot.
Disassembling the LCD Module 1. Remove the four LCD screw caps. 2. Then remove the four screws that secure the LCD bezel. 3. Detach the LCD bezel carefully. 4. Tear off the tape fastening the bluetooth antenna. 5. Then remove the bluetooth antenna from the LCD bezel. 6. Then disconnect the LCD inverter cable. 7. Remove the auxiliary wireless antenna. 8. Pull out the main wireless antenna, LCD coaxial cable and inverter cable. 9. Remove the two screws holding the inverter. . 10.
13. Remove the two screws holding the LED board. 14. Disconnect the LED board cable. 15. Remove the two screws that secure the button board. 16. Take out the microphone, detach the button board assembly. 17. Disconnect the microphone, the LCD coaxial cable and the button board to LED board cable. 18. Tear off the tape fastening the main wireless antenna. 19. Remove the two screws holding the main wireless antenna. 20. Remove the main wireless antenna from the LCD panel. 21.
Chapter 3 59
Disassembling the External Modules Disassembling and Reassembling the HDD Module 1. Remove the screw holding the HDD holder. 2. Take out the hard disc drive from the HDD holder carefully. 3. Place the hard disc drive back to the HDD holder. 4. Secure the hard disc drive to the HDD holder witht the screw as shown. Disassembling and Reassembling the Optical Disc Drive Module 60 1. Remove the two screws holding the optical bracket. 2. Remove another two screws as shown. 3.
7. Secure the optical device board with two screws as shown. 8. Attach the optical bracket back to the ODD. 9. Secure the optical bracket with the two screws as shown. 10. Then fasten the optical braket with another two screws as shown.
Assemble the Hinge Caps 62 1. Rotate the LCD module clockwise 135 degree. Press down the LCD module as picture shows. 2. Place the front hinge cap back to its original position. 3. Press the front hinge cap until you hear a click. 4. After attach the front hinge cap, erecat the LCD module as picture shows. 5. Rotate the LCD module counter-clockwise 90 degree. Then press down the LCD module a little bit. 6. Place the back hinge cap back the unit as picture shows. 7.
Chapter 4 Troubleshooting Use the following procedure as a guide for computer problems. NOTE: The diagnostic tests are intended to test this model. Non-Acer products, prototype cards, or modified options can give false errors and invalid system responses. 1. Duplicate symptom and obtain the failing symptoms in as much detail as possible. 2. Distinguish symptom. Verify the symptoms by attempting to re-create the failure by running the diagnostic test or by repeating the same operation. 3.
System Check Procedures External Diskette Drive Check Do the following to isolate the problem to a controller, driver, or diskette. A write-enabled, diagnostic diskette is required. NOTE: Make sure that the diskette does not have more than one label attached to it. Multiple labels can cause damage to the drive or cause the drive to fail. Do the following to select the test device. 1. Boot from the diagnostics diskette and start the diagnostics program. 2.
Memory check Memory errors might stop system operations, show error messages on the screen, or hang the system. 1. Boot from the diagnostics diskette and start the doagmpstotics program (please refer to main board. 2. Go to the diagnostic memory in the test items. 3. Press F2 in the test items. 4. Follow the instructions in the message window. NOTE: Make sure that the DIMM is fully installed into the connector. A loose connection can cause an error.
Check the Battery Pack To check the battery pack, do the following: From Software: 1. Check out the Power Management in control Panel 2. In Power Meter, confirm that if the parameters shown in the screen for Current Power Source and Total Battery Power Remaining are correct. 3. Repeat the steps 1 and 2, for both battery and adapter. 4. This helps you identify first the problem is on recharging or discharging. From Hardware: 1. Power off the computer. 2.
Power-On Self-Test (POST) Error Message The POST error message index lists the error message and their possible causes. The most likely cause is listed first. NOTE: Perform the FRU replacement or actions in the sequence shown in FRU/Action column, if the FRU replacement does not solve the problem, put the original part back in the computer. Do not replace a non-defective FRU. This index can also help you determine the next possible FRU to be replaced when servicing a computer.
Index of Error Messages Error Message List Error Messages FRU/Action in Sequence Struck Key See ““Keyboard or Auxiliary Input Device Check” on page 64 System CMOS checksum bad - Default configuration used RTC battery Real time clock error Run BIOS Setup Utility to reconfigure system, then reboot system. RTC battery Run BIOS Setup Utility to reconfigure system time, then reboot system. Main board Previous boot incomplete - Default configuration used “Load Default Settings” in BIOS Setup Utility.
Error Message List No beep Error Messages Power-on indicator turns off and LCD is blank. FRU/Action in Sequence Power source (battery pack and power adapter.) See “Power System Check” on page 65 Ensure every connector is connected tightly and correctly. Reconnect the DIMM. Main board. Power-on indicator turns on and LCD is blank. Power source (battery pack and power adapter.
POST Codes Code Beeps Verify Real Mode 03h Disable Non-Maskable Interrupt (NMI) 04h Get CPU type 06h Initialize system hardware 08h Initialize chipset with initial POST values 09h Set IN POST flag 0Ah Initialize CPU registers 0Bh Enable CPU cache 0Ch Initialize caches to initial POST values 0Eh Initialize I/O component 0Fh Initialize the local bus IDE 10h Initialize Power Management 11h Load alternate registers with initial POST values 12h Restore CPU control word during warm boo
Code Beeps POST Routine Description 48h Check video configuration against CMOS 49h Initialize PCI bus and devices 4Ah Initialize all video adapters in system 4Bh QuietBoot start (optional) 4Ch Shadow video BIOS ROM 4Eh Display BIOS copyright notice 50h Display CPU type and speed 51h Initialize EISA board 52h Test keyboard 54h Set key click if enabled 58h 59h 2-2-3-1 Test for unexpected interrupts Initialize POST display service 5Ah Display prompt “Press F2 to enter SETUP” 5Bh Di
Code Beeps 8Fh Determine number of ATA drives (optional) 90h Initialize hard-disk controllers 91h Initialize local-bus hard-disk controllers 92h Jump to UserPatch2 93h Build MPTABLE for multi-processor boards 95h Install CD ROM for boot 96h Clear huge ES segment register 97h Fixup Multi Processor table 98h 1-2 Search for option ROMs. One long, two short beeps on checksum failure.
Code Beeps For Boot Block in Flash ROM E0h Initialize the chipset E1h Initialize the bridge E2h Initialize the CPU E3h Initialize the system timer E4h Initialize system I/O E5h Check force recovery boot E6h Checksum BIOS ROM E7h Go to BIOS E8h Set Huge Segment E9h Initialize Multi Processor EAh Initialize OEM special code EBh Initialize PIC and DMA ECh Initialize Memory type EDh Initialize Memory size EEh Shadow Boot Block EFh System memory test F0h Initialize interrupt v
Index of Symptom-to-FRU Error Message LCD-Related Symptoms Symptom / Error LCD backlight doesn't work Action in Sequence First, plug a monitor to CRT port. Next, enter BIOS utility to running “Load Default Settings” then reboot the system. Reconnect the LCD connectors. Keyboard (if the brightness function key doesn't work). LCD cable LCD inverter LCD Main board LCD is too dark LCD brightness cannot be adjusted Enter BIOS Utility to execute “Load Setup Default Settings”, then reboot system.
Power-Related Symptoms Symptom / Error Battery can’t be charged or discharged Action in Sequence See “Check the Battery Pack” on page 66. Battery pack Main board System hang during POST ODD/HDD/FDD/RAM module Main board PCMCIA-Related Symptoms Symptom / Error System cannot detect the PC Card (PCMCIA) Action in Sequence PCMCIA slot assembly Main board PCMCIA slot pin is damaged.
Power Management-Related Symptoms Symptom / Error The system doesn't resume from hibernation/ standby mode. Action in Sequence Connect AC adapter then check if the system resumes from Standby/Hibernation mode. Check if the battery is low. Hard disk drive Main board The system doesn't resume from standby mode after opening the lid of the portable computer. LCD cover switch Battery fuel gauge in Windows doesn’t go higher than 90%.
Modem/LAN-Related Symptoms Symptom / Error Internal modem does not work correctly. Action in Sequence Phone cable Driver Reconnect the Internal modem cable to the main board tightly. Main board Internal LAN does not work correctly Lan cable Driver Main board NOTE: If you cannot find a symptom or an error in this list and the problem remains, see “Undetermined Problems” on page 79.
Intermittent Problems Intermittent system hang problems can be caused by a variety of reasons that have nothing to do with a hardware defect, such as: cosmic radiation, electrostatic discharge, or software errors. FRU replacement should be considered only when a recurring problem exists. When analyzing an intermittent problem, do the following: 78 1. Run the diagnostic test for the system board in loop mode at least 10 times. 2. If no error is detected, do not replace any FRU. 3.
Undetermined Problems The diagnostic problems does not identify which adapter or device failed, which installed devices are incorrect, whether a short circuit is suspected, or whether the system is inoperative. Follow these procedures to isolate the failing FRU (do not isolate non-defective FRU). NOTE: Verify that all attached devices are supported by the computer. NOTE: Verify that the power supply being used at the time of the failure is operating correctly. (See “Power System Check” on page 65): 1.
80 Chapter 4
Chapter 5 Jumper and Connector Locations Top View DCIN1 DC-In Jack 1394_1 IEEE 1394 Port USB2 USB Port LOUT Line-Out Jack USB1 USB Port MIC1 Mic-In Jack TV1 S-Vedio Port Smart Card Slot Smart Card Reader Slot CRT1 External Display Port RTC1 RTC Battery Connector LCD1 LCD Coaxial Cable Connector SW1 Smart Card Connector U52 South Bridge SW2 SW2 INV1 Inverter Cable Connector TPAD1 Touchpad Connector RJ1 Modem Jack/LAN Jack MDC2 MDC Board Connector DOCK1 Expansion Port K
Bottom View U9 CPU Socket HDD1 Mini PCI Connector DM_1 DIMM Socket 1 MINI1 HDD Connector FAN1 FAN Connector Switch Setting SW2-1 SW2-2 CHKPW ON X BOOTBLOCK ENABLE X ON 82 Chapter 5
Chapter 6 FRU (Field Replaceable Unit) List This chapter gives you the FRU (Field Replaceable Unit) listing in global configurations of TravelMate C300 series products. Refer to this chapter whenever ordering for parts to repair or for RMA (Return Merchandise Authorization). Please note that WHEN ORDERING FRU PARTS, you should check the most up-to-date information available on your regional web or channel. For whatever reasons a part number change is made, it will not be noted on the printed Service Guide.
Exploded Diagram NOTE: The part numbers on the exploded diagram are vendor part numbers, not Acer part numbers. Please refer to the most up-to-date spare part list for the correct part numbers as you order the parts. Picture No. Partname And Description Part Number Adapter NS ADAPTER 19V 70W 3PIN DELTA ADP-65DB NS BATTERY PACK LI-ION 8CELL SANYO BTP63D1 25.10110.171 Battery RTC BATTERY 23.T28V1.
Picture No. Partname And Description Part Number EXTENSION BOARD 55.T28V1.001 MODEM BOARD AMBIT T60M283.10(01) 54.09011.544 MODEM/BLUETOOTH BOARD AMBIT T60M665.00 54.09061.001 WIRELESS LAN BOARD 802.11B INTEL CALEXICO WM3B2100 KI.CAX01.002 TOUCHPAD CABLE 50.T28V1.001 Cables 6 NS POWER CORD 10A 125V KINGCORD US 27.T30V1.001 NS CORD 10A 250V K50081H5183BE(I) 27.T30V1.004 NS MODEM CABLE 96MM 50.T28V1.002 NS LED CABLE 50.T28V1.009 2 MIDDLE COVER 42.T28V1.001 15 HINGE CAP BACK 42.
Picture No. Partname And Description Part Number 9 MINI PCI COVER W/SCREW 42.T28V1.004 10 LOWER CASE FRONT COVER W/SPEAKER PACK 60.T28V1.003 12 LOWER CASE LEFT COVER POWER SWITCH SIDE 60.T28V1.004 11 LOWER CASE RIGHT COVER SMART CARD/ PCMCIA SIDE 60.T28V1.005 8 HDD COVER W/SCREW 42.T28V1.005 NS HDD HOLDER 33.T28V1.001 13 UPPER CASE W/LATCH MODULE & TOUCHPAD MODULE 60.T28V1.001 Note: The image here contains touchpad cable only. 86 3 TOUCHPAD HOLDER 42.T28V1.
Picture No. Partname And Description Part Number NS DIMM COVER 42.T28V1.007 1 KEYBOARD SUPPORT PLATE 60.T28V1.010 NS BLUETOOTH ANTENNA 50.T28V1.003 NS WIRELESS LAN ANTENNA AUX 50.T28V1.004 NS WIRELESS LAN ANTENNA MAIN 50.T28V1.005 NS CPU BANIAS 1.7GMHZ 1MB INTEL KC.BS001.17G CPU BANIAS 1.6GMHZ 1MB INTEL KC.BS001.16G CPU BANIAS 1.5GMHZ 1MB INTEL KC.BS001.15G CPU BANIAS 1.4GMHZ 1MB INTEL KC.BS001.14G CPU BANIAS 1.3GMHZ 1MB INTEL KC.BS001.
Picture No. Partname And Description Part Number HDD/ Hard Disk Drive NS HDD DRIVE 60G HGST IC25N060ATMR04 KH.06007.002 HDD DRIVE 20G HGST IC25N020ATMR04 KH.02007.002 HDD DRIVE 30G HGST IC25N030ATMR04 KH.03007.002 HDD DRIVE 40G HGST IC25N040ATMR04 KH.04007.004 HDD DRIVE 60G HGST TS548060M9AT00 KH.06007.003 HDD DRIVE 80G HGST IC25N080ATMR04 KH.08007.002 HDD DRIVE 30G TOSHIBA MK3021GAS KH.33004.001 HDD DRIVE 40G TOSHIBA MK4021GAS ACER KH.34004.
Picture No. Partname And Description Part Number NS BUTTON BOARD 55.T28V1.003 NS LED BOARD 55.T28V1.004 NS LCD COAXIAL CABLE 14.1" 50.T28V1.006 LCD COAXIAL CABLE 14.1" 50.T28V1.008 NS INVERTER CABLE 50.T28V1.007 NS DIGITIZER TOUCHPAD PANEL FOR 14.1 IN. WACOM SU-015 56.T33V1.001 NS LCD BEZEL W/ICON LABEL & NAME PLATE & WIRELESS LAN ANTENNA 60.T28V1.007 NS LCD PANEL W/ANTENNA & HINGE & LOGO 60.T28V1.008 NS HINGE ASSEMBLY 33.T28V1.
Picture No. NS Partname And Description SMART CARD SLOT Part Number 22.T28V1.002 Memory NS SDIMM 512M INFINEON KN.51202.007 SDIMM 128M NANYA KN.12803.008 SDIMM 256M INFINEON KN.25602.009 SODIMM 256M NANYA KN.25603.009 SDIMM 256M ELPIDA KN.25609.002 SODIMM 512M MICRON KN.25604.009 SDIMM 512M ELPIDA KN.51209.002 SODIMM 512M MICRON KN.51204.006 SODIMM 512M NANYA KN.51203.005 SODIMM 1GB ELPIDA TBD CDRW/DVD COMBO MODULE 24X QSI SBW242U 6M.T28V1.001 COMBO MODULE 24X SONY CRX830E C 6M.
Picture No. Partname And Description Part Number Heatsink/FAN NS CPU FANSINK W/FAN 60.T28V1.006 NS FAN 23.T28V1.002 NS HEATSINK 34.T28V1.001 NS MICROPHONE 23.T28V1.003 NS NAME PLATE 40.T28V1.001 NS ICON PLATE 40.T28V1.002 NS LOGO PLATE 31.48R18.001 NS RUBBER FOOT 47.T30V1.003 NS LCD SCREW MYLAR LOWER 47.T28V1.001 NS LCD SCREW MYLAR UPPER 47.T28V1.002 NS LCD LATCH MODULE 60.T28V1.009 5 TOUCHPAD SCROLL KEY 42.T28V1.008 4 TOUCHPAD BUTTON 42.T28V1.
Picture 92 No. Partname And Description Part Number SCREW MACH WAFER M2*L3.1 Y-ZN 86.T28V1.004 SCREW M2 X L8 (DIA 6MM) 86.T28V1.005 SCRW MACH WAFER M2*L8 NI S NOT 86.T28V1.006 SCREW NYLOK M2.5-5 86.9A553.5R0 SCRW M1.7*5.5 TAPPING NI 86.T28V1.
Chapter 6 93
Appendix A Model Definition and Configuration TravelMate C300 Series Model Number 300XCi CPU P-M 1.4G LCD 14.1XGA Memory 1X256 HDD (GB) PM-1.4G 14.1XGA PM-1.5G 302XMi Appendix A PM-1.6G 2X256 2x256M MDC 24x DVD+CDRW 11b Combo 40/60 24x DVD+CDRW 11b N 60 DVD-Dual 11b Combo 1X512 14.
Appendix B Test Compatible Components This computer’s compatibility is tested and verified by Acer’s internal testing department. All of its system functions are tested under Windows® XP Home, Windows® XP Pro and Windows® 2000 environment. Refer to the following lists for components, adapter cards, and peripherals which have passed these tests.
Microsoft® Windows® XP Pro Environment Test Item LAN Card Specifications 3Com EtherLink III IBM EtherJet CardBus Adapter 10/100 Intel EtherExpress Pro/100 Mobile Adapter Xircom CardBus Ethernet 10/100 32Bitr Modem Card USR Megahertz 56K PC Card Modem Xircom CreditCard Modem 56 IBM 56K Double Jack Modem Combo Card 3Com Megahertz 10/100LAN+Modem 56 Xircom RealPort CardBus Ethernet 10/100+ Modem 56 ATA Card IBM Microdrive 340MB IBM Microdrive 1G Iomega Click! 40MB Sony Memory Stick 64MB Sandisk Compact
Item USB Keyboard / Mouse Specifications Chicony USB Keyboard Chicony USB Keypad Microsoft Natural Keyboard Pro Acer Aspire USB Mouse Logicool USB Mouse Logitech Coreless MouseMan Wheel USB interface Logitech USB Wheel Mouse Microsoft IntelliMouse Optical USB interface USB Printer / Scanner Epson Stylus Color 740 USB interface HP DeskJet 880C USB interface HP ScanJet 3300C Color Scanner JS USB Digital Speaker Panasonic USB Speaker EAB-MPC57USB Aiwa Nultimedia Digital Speaker Microsoft SideWinder Precisio
Microsoft® Windows® XP Home Environment Test Item LAN Card Specifications 3Com EtherLink III IBM EtherJet CardBus Adapter 10/100 Intel EtherExpress Pro/100 Mobile Adapte Xircom CardBus Ethernet 10/100 32Bitr Modem Card USR Megahertz 56K PC Card Modem Xircom CreditCard Modem 56 IBM 56K Double Jack Modem Combo Card 3Com Megahertz 10/100LAN+Modem 56 Xircom RealPort CardBus Ethernet 10/100+ Modem 56 ATA Card IBM Microdrive 340MB IBM Microdrive 1G Iomega Click! 40MB Sony Memory Stick 64MB Sandisk Compact
Item USB Keyboard / Mouse Specifications Chicony USB Keyboard Chicony USB Keypad Microsoft Natural Keyboard Pro Acer Aspire USB Mouse Logicool USB Mouse Logitech Coreless MouseMan Wheel USB interface Logitech USB Wheel Mouse Microsoft IntelliMouse Optical USB interface USB Printer / Scanner Epson Stylus Color 740 USB interface HP DeskJet 880C USB interface HP ScanJet 3300C Color Scanner JS USB Digital Speaker Panasonic USB Speaker EAB-MPC57USB Aiwa Nultimedia Digital Speaker Microsoft SideWinder Precisio
Microsoft® Windows® 2000 Environment Test Item Specifications LAN Card IBM EtherJet CardBus Adapter 10/100 Modem Card USR Megahertz 56K PC Card Modem Xircom CreditCard Modem 56 IBM 56K Double Jack Modem Combo Card ATA Card Xircom RealPort CardBus Ethernet 10/100+ Modem 56 IBM Microdrive 340MB Iomega Click! 40MB Apacer SD Flash Card 128MB Apacer 128MB Memory Stick USB 2.
Item Specifications Bluetooth Printer HP Deskjet 995C (bluetooth interface) Access Point 802.11b Cisco Aironet 350 Orinoco AP-500 Access Point 802.11a/b Intel Dual Pro/Wireless 5000 Access Point 802.
102 Appendix B
Appendix C Online Support Information This section describes online technical support services available to help you repair your Acer Systems. If you are a distributor, dealer, ASP or TPM, please refer your technical queries to your local Acer branch office. Acer Branch Offices and Regional Business Units may access our website. However some information sources will require a user i.d. and password. These can be obtained directly from Acer CSD Taiwan.
104 Appendix C
Index A Error Symptom-to-Spare Part Index 67 External CD-ROM Drive Check 64 ACPI 1.
Parallel Port 28 PC Card 12, 29 PCMCIA 29 Pentium III 23 Power System Check 65 Battery Pack 66 Processor 23 R RMA 83 S Second Level Cache 23 System Block Diagram 3 Layout 4 System Diagnostic Diskette 46 System Memory 23 System Utilities 35 System Utility Diskette 46 T Test Compatible Components 95 Touchpad Check 66 Troubleshooting 63 U Undetermined Problems 79 USB 29 utility BIOS 35 V Video Resolutions 28 W Windows 2000 Environment Test 96, 98 106 Index
Index 107
