Gateway EC14T/EC18T Series Service Guide Service guide files and updates are available on the ACER/CSD web; for more information, please refer to http://csd.acer.com.
Revision History Please refer to the table below for the updates made on this service guide.
Copyright Copyright © 2009 by Acer Incorporated. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without the prior written permission of Acer Incorporated. Disclaimer The information in this guide is subject to change without notice.
Conventions The following conventions are used in this manual: iv SCREEN MESSAGES Denotes actual messages that appear on screen. NOTE Gives bits and pieces of additional information related to the current topic. WARNING Alerts you to any damage that might result from doing or not doing specific actions. CAUTION Gives precautionary measures to avoid possible hardware or software problems. IMPORTANT Reminds you to do specific actions relevant to the accomplishment of procedures.
Preface Before using this information and the product it supports, please read the following general information. 1. This Service Guide provides you with all technical information relating to the BASIC CONFIGURATION decided for Acer's "global" product offering. To better fit local market requirements and enhance product competitiveness, your regional office MAY have decided to extend the functionality of a machine (e.g. add-on card, modem, or extra memory capability).
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Table of Contents System Specifications 1 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 System Block Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 Your Notebook Tour . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 Front View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Table of Contents Removing the Bluetooth Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62 Removing the Button Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63 Removing the I/O Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67 Removing the LED Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69 Removing the CRT Board . . . . . . . . . . . . . . . . . . .
Table of Contents Troubleshooting 149 Common Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .149 Power On Issue . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .150 No Display Issue . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .151 Random Loss of BIOS Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .152 LCD Failure . . . .
Table of Contents x
Chapter 1 System Specifications Features Below is a brief summary of the computer’s many features: Operating System • Genuine Windows® 7 Platform • Intel® Core™2 Duo processor* • Intel® Pentium® mobile processor* • Intel® Celeron® mobile processor* • Mobile Intel® GS45 Express Chipset System Memory • Dual-Channel SDRAM support • Up to 4 GB of DDR3 1066 MHz memory, upgradeable to 8 GB using two soDIMM modules Display and graphics • 11.
• WLAN: • Intel® WiFi Link 5100 802.11a/b/g/Draft-N* • Intel® WiFi Link 5100 802.11a/b/g* • Intel® WiFi Link 1000* • WPAN: Bluetooth® 2.1+Enhanced Data Rate* • LAN: Gigabit Ethernet; Wake-on-LAN ready Privacy control • BIOS user, supervisor, HDD passwords • Kensington lock slot Dimensions and Weight • 285 (W) 208.9 (D) 28.5/34.5 (H) mm (11.22 x 8.22 x 1.12/1.36 inches) • 1.72 kg (3.79 lbs.) (non-3G SKU) Power subsystem • ACPI 3.0 • 62.
System Block Diagram Chapter 1 3
Your Notebook Tour This section provides an overview of the features and functions of the notebook. Front View No. Item Description 1 Webcam Web camera for video communication 2 Display screen Also called Liquid-Crystal Display (LCD), displays computer output (Configuration may vary by models). Programmable key Launch predefined programs or user defined programs at the push of a button. 4 Backup key Press to start automatic backup procedure. 5 HDD Indicates when the hard drive is active.
No. Icon Item Description Battery Indicates the computer's battery status. 1. Charging: The light shows amber when the battery is charging. 2. Fully charged: The light shows blue when in AC mode. Bluetooth communication indicator Indicates the status of Bluetooth communication. (only for certain models) Communication indicator Indicates the status of WLAN / 3G communication. 7 Click buttons (left and right) The left and right buttons function like the left and right mouse buttons.
Left View 1 No. 2 Icon 3 4 Item 5 Description 1 External display (VGA) port Connects to a display device (e.g. external monitor, LCD projector). 2 DC-in jack Connects to an AC adapter 3 Ventilation slots Enable the computer to stay cool, even after prolonged use. HDMI port Supports high definition digital video connections. USB 2.0 port Connect to USB 2.0 devices (e.g., USB mouse, USB camera). 4 HDMI 5 Right View 1 No.
5 Kensington lock slot Connects to a Kensington-compatible computer security lock. Note: Wrap the computer security lock cable around an immovable object such as a table or handle of a locked drawer. Insert the lock into the notch and turn the key to secure the lock. Some keyless models are also available. 6 Ethernet (RJ-45) port Connects to an Ethernet 10/100/1000-based network. Base View 1 6 5 2 4 3 No. Icon Item Description 1 Battery bay Houses the computer's battery pack.
Rear View 1 No. Icon Item 1 Battery bay Description Houses the computer's battery pack. Indicators The computer has several easy-to-read status indicators. The battery indicator is visible even when the computer cover is closed. Icon Function Description Bluetooth Indicates the status of Bluetooth communication. Wireless LAN Indicates the status of Wireless LAN/3G communication. HDD Indicates when the hard disk drive is active. Num Lock Lights up when Num Lock is activated.
TouchPad Basics The following items show you how to use the TouchPad: 1 2 3 • Move your finger across the TouchPad (1) to move the cursor. • Press the left (2) and right (3) buttons located beneath the TouchPad to perform selection and execution functions. These two buttons are similar to the left and right buttons on a mouse. Tapping on the TouchPad is the same as clicking the left button. Function Left Button (2) Right Button (3) Main TouchPad (1) Execute Quickly click twice.
Using the Keyboard This computer has a close-to-full-sized keyboard and an embedded numeric keypad, separate cursor, lock, function and special keys. Lock Keys and embedded numeric keypad The keyboard has three lock keys which you can toggle on and off. Lock key Description Caps Lock When Caps Lock is on, all alphabetic characters typed are in uppercase. Num Lock + When Num Lock is on, the embedded keypad is in numeric mode.
Windows Keys The keyboard has two keys that perform Windows-specific functions. Key Description Windows key Pressed alone, this key has the same effect as clicking on the Windows Start button; it launches the Start menu.
Hot Keys The computer employs hotkeys or key combinations to access most of the computer's controls like screen brightness and volume output. To activate hotkeys, press and hold the key before pressing the other key in the hotkey combination. Hotkey 12 Icon Function Description + Power management Launch Windows power management. + System Properties Display the System Properties dialog box.
Special Keys You can locate the Euro symbol and the US dollar sign at the upper-center and/or bottom-right of your keyboard. The Euro symbol 1. Open a text editor or word processor. 2. Hold and then press the <5> key at the upper-center of the keyboard. NOTE: Some fonts and software do not support the Euro symbol. See www.microsoft.com/typography/faq/ faq12.htm for more information. The US dollar sign 1. Open a text editor or word processor. 2.
Hardware Specifications and Configurations Processor Item Specification CPU type Intel Penryn SFF (ULV) CPU package Micro-FCBGA 956 balls Features • Supports Intel architecture with Dynamic execution. • On-die, primary 32-kB instruction cache and 32-kB write-back data cache. • On-die, up to 3MB second level shared cache with advanced transfer cache architecture.
Item Specification Features • Processor host bus supports 667/800/1066Mhz FSB support. • Supports Dual Channel DDR3 SD-RAM at 800/1066MHz. • Integrated SDRAM controller up to *GB (2 SODIMM support) • DMI x2 and DMI x4 for connection between GMCH and ICH9M. South Bridge Specifications Item Specification Chipset ICH9M SFF Package BGA 676 balls Features • Upstream accelerated Hub architecture interface for access to GMCH. • PCI Express Base Specification, Revision 1.1 support. • PCI 2.
Item Disks Specifications 2 2 1 Spindle speed (RPM) 1 2 1 5400 Performance Specifications Buffer size 8MB Interface SATA Internal transfer rate (Gbits/ sec., max) 3GB/s maximum I/O data transfer rate (Mbytes/ sec max) 1.5GB/s maximum 875 Mbits/s maximum 845 Mbits/s maximum 775Mbits/s maximum 729Mbits/s maximum DC Power Requirements Voltage +5.0V ± 5%.
Item Specifications Drive Format Disks 1 2 2 Spindle speed (RPM) 2 5400 Performance Specifications Buffer size 8 MB Interface SATA Internal transfer rate (Mbits/sec, max) N/A I/O data transfer rate (Mbytes/sec max) 300 DC Power Requirements Voltage 5V ±5% BIOS Item Specification BIOS vendor Insyde BIOS ROM type W25X16AVSSIG BIOS ROM size 16Mb BIOS package 8 PIN SOIC Supported Protocols SPI BIOS password control Set by setup manual LCD 11.
Item Specifications Electrical Interface 1 channel LVDS 3.3V LVDS LVDS LVDS 45/45 10/30 45/45 20/45 30/30 10/20 45/45 15/35 Viewing Angle (degree) Horizontal (Right) / (Left) Vertical (Upper) / (Lower) Bluetooth Item Specification Bluetooth Controller Foxconn T60H928.33 Features • Fully Qualified Bluetooth v2.1 with Class 2 specification RF output power. • Enhanced Data Rate (EDR) compliant. • Full Piconet and Scatternet operation. • Integrated PIFA Antenna with better RF performance.
LAN Interface Item Specification LAN Chipset Atheros AR8131L Package 48pin QFN Features • It is an ultra-high performance, ultralow cost, and ultralow power fully integrated 10/100/1000 Mbps NIC/LOM Ethernet. • The AR8131L combines a 10/100/1000BASE-T GbE media access controller (MAC), a triplespeed Ethernet physical layer transceiver (PHY), and a PCI Express bus interface. • The AR8131L is compliant with IEEE 802.3u specification for 10/100 Mbps Ethernet and IEEE 802.
Item Specification Compliance • Complies with USB Device Class Definition for Mass Storage and Bulk-Transport V1.0 • Complies with Secure Digital Card (SD) specification up to ver. 2.0(SDHC) • Complies with MultiMedia Card (MMC) specification up to ver. 4.2 • Complies with Memory Stick (MS) specification up to ver. 1.43 • Complies with Memory Stick PRO (MS_Pro) specification up to ver. 1.03 • Complies with Memory Stick PRO-HG (MS PRO-HG) specification up to ver. 1.
Item Specifications Interface USB 2.0 Antenna 1x2 Embedded Controller Item Specifications Chipset Winbond WPCE775LA0DG Features • Shared SPI BIOS flash memory with page programming support. • High-accuracy, high-speed ADC. • Up to 95 GPIO ports (including keyboard scanning) with a variety of wake-up events (up to 42 wake-up inputs). • 16-bit RISC core, with up to 4 Mbytes of external address space, running at up to 25 MHz.
22 Chapter 1
Chapter 2 System Utilities BIOS Setup Utility The BIOS Setup Utility is a hardware configuration program built into your computer’s BIOS (Basic Input/ Output System). Your computer is already properly configured and optimized, and you do not need to run this utility. However, if you encounter configuration problems, you may need to run Setup. Please also refer to Chapter 4 Troubleshooting when problem arises.
Information The Information screen displays a summary of your computer hardware information. Information Main InsydelH20 Setup Utility Security Boot Rev. 3.5 Exit CPU Type: CPU Speed: Genuine Intel (R) CPU 1.20GHz IDE 0 Model Name: IDE 0 Serial Number: ATAPI Model Name: TOSHIBA MK2555GSX 89IBP6AKT None System BIOS Version: VGA BIOS Version: v0.
Main The Main screen allows the user to set the system time and date as well as enable and disable boot option and recovery. Information Main InsydelH20 Setup Utility Security Boot System Time System Date [13:52:10] [10/06/2009] Total Memory Video Memory: 2048 MB [64MB] Quiet Boot Network Boot F12 Boot Menu D2D Recovery SATA Mode [Enabled] [Enabled] [Disabled] [Enabled] [AHCI Mode] F1 Help Es c Exit Select Item Select Menu F5/F6 Enter Rev. 3.
Security The Security screen contains parameters that help safeguard and protect your computer from unauthorized use. Information Main InsydelH20 Setup Utility Security Boot Supervisor Password Is : User Password Is : HDD Password Is : Clear Clear Clear Set Supervisor Password Set User Password Set Hdd Password Power on password [Disabled] F1 Help Es c Exit Select Item Select Menu Rev. 3.
Setting a Password Follow these steps as you set the user or the supervisor password: 1. Use the ↑ and ↓ keys to highlight the Set Supervisor Password parameter and press the Enter key. The Set Supervisor Password box appears: Set Supervisor Password Enter New Password Confirm New Password 2. [ [ ] ] Type a password in the “Enter New Password” field. The password length can not exceeds 8 alphanumeric characters (A-Z, a-z, 0-9, not case sensitive).
Changing a Password 1. Use the ↑ and ↓ keys to highlight the Set Supervisor Password parameter and press the Enter key. The Set Password box appears. Set Supervisor Password Enter Current Password Enter New Password Confirm New Password [ [ [ ] ] ] 2. Type the current password in the Enter Current Password field and press Enter. 3. Type a password in the Enter New Password field. Retype the password in the Confirm New Password field. 4. Press Enter.
Boot This menu allows the user to decide the order of boot devices to load the operating system. Bootable devices includes the USB diskette drives, the onboard hard disk drive and the DVD drive in the module bay. Information Main InsydelH20 Setup Utility Security Boot Item Specific Help Boot priority order : 1. IDE0 : TOSHIBA MK2555GSX 2. IDE1 : 3. Network Boot : Atheros Boot Agent 4. USB HDD : 5. USB CDROM : 6. USB FDD : F1 Help Es c Exit Select Item Select Menu Rev. 3.
Exit The Exit screen allows you to save or discard any changes you made and quit the BIOS Utility. Information Main InsydelH20 Setup Utility Security Boot Rev. 3.5 Exit Item Specific Help Exit Saving Changes Exit Discarding Changes Load Setup Defaults Discard Changes Save Changes F1 Help Es c Exit Exit system setup and save your changes.
BIOS Flash Utility The BIOS flash memory update is required for the following conditions: • New versions of system programs • New features or options • Restore a BIOS when it becomes corrupted. To run the BIOS flash utility: 1. Copy the BIOS flash tool and the BIOS into a USB flash disk. 2. Set the computer to boot from the USB flash disk. See “Boot” on page 29. 3. On boot-up enter at the DOS prompt: C:\> flashit.exe v3106.
DOS Flash Utility Perform the following steps to use the DOS Flash Utility: 1. Press F2 during boot to enter the Setup Menu. 2. Select Boot Menu to modify the boot priority order, for example, if using USB HDD to Update BIOS, move USB HDD to position 1. Information Main InsydelH20 Setup Utility Security Boot Item Specific Help Boot priority order : 1. IDE0 : TOSHIBA MK2555GSX 2. IDE1 : 3. Network Boot : Atheros Boot Agent 4. USB HDD : 5. USB CDROM : 6. USB FDD : F1 Help Es c Exit 3.
WinFlash Utility Perform the following steps to use the WinFlash Utility: 1. Put the BIOS:ZE8_v3106.fd file under WinFlash file root. 1. Double click the WinFlash executable. 2. Click OK to begin the update. A progress screen displays. 3. When the process is complete, close all programs and applications and reboot the system.
Remove HDD/BIOS Password Utilities This section provide you with removing HDD/BIOS method: Remove HDD Password: When the user keys in the wrong password three times, the system reports the following error code to user. To unlock the HDD password, perform the following steps: 1. Press Enter to display the Select Item screen. 2. Select Enter Unlock Password and press Enter. An Unlock Password displays. 3. Make a note of the key, 76943488 in the example. 4.
Removing BIOS Passwords: If you key in the wrong Supervisor Password three times, System Disabled displays on the screen. See the image below. To reset the BIOS password, run clnpwd.exe as follows: 1. From a DOS prompt, Execute clnpwd.exe 2. Press 1 or 2 to clean the desired password shown on the screen. The onscreen message determines whether the function is successful or not.
Miscellaneous Utilities Using Boot Sequence Selector Boot Sequence Selector allows the boot order to be changes without accessing the BIOS. To use Boot Sequence Selector, perform the following steps: 1. Enter into DOS. 2. Execute BS.exe to display the usage screen. 3. Select the desired boot sequence by entering the corresponding sequence, for example, enter BS2 to change the boot sequence to HDD|CD ROM|LAN|Floppy.
Example 1: Read DMI Information from Memory Input: dmitools /r Output: Manufacturer (Type1, Offset04h): Acer Product Name (Type1, Offset05h): Aspire one xxxxx Serial Number (Type1, Offset07h): 01234567890123456789 UUID String (Type1, Offset08h): xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx Asset Tag (Type3, Offset04h): Acer Asstag Example 2: Write Product Name to EEPROM Input: dmitools /wp Acer Example 3: Write Serial Number to EEPROM Input: dmitools /ws 01234567890123456789 Example 4: Write UUID to EEPROM Input
38 Chapter 2
Chapter 3 Machine Disassembly and Replacement This chapter contains step-by-step procedures on how to disassemble the notebook computer for maintenance and troubleshooting. Disassembly Requirements To disassemble the computer, you need the following tools: • Wrist grounding strap and conductive mat for preventing electrostatic discharge • Flat screwdriver • Philips screwdriver • Plastic flat screwdriver • Plastic tweezers NOTE: The screws for the different components vary in size.
Disassembly Process The disassembly process is divided into the following sections: • External components disassembly • Main unit disassembly • LCD module disassembly The flowcharts provided in the succeeding disassembly sections illustrate the entire disassembly sequence. Observe the order of the sequence to avoid damage to any of the hardware components.
External Module Disassembly Process NOTE: The product previews seen in the disassembly procedures may not represent the final product color or configuration. External Modules Disassembly Flowchart Turn off system and peripherals power Disconnect power and signal cables from system Remove Dummy Card Remove Battery Remove SIM Card (Optional) Remove Lower Cover Remove HDD Remove DIMM Remove WLAN Board Remove 3G Board Screw List Step Screw Quantity Part No. WLAN M2*3 1 86.ARE07.
Removing the Dummy Card 1. Press the card in to allow it to spring out. 2. Pull the dummy card out. Removing the Battery Pack 42 1. Turn the computer over. 2. Slide the battery lock/unlock latch to the unlock position.
3. Slide and hold the battery release latch to the release position (1), grasp the battery edge closest to the release latch and pull the battery up and away (2).
Removing the SIM Card 44 1. See “Removing the Battery Pack” on page 42. 2. Press the SIM card in to allow it to spring out. 3. Remove the SIM card.
Removing the Module Cover 1. See “Removing the Battery Pack” on page 42. 2. Loosen the five (5) captive screws. 3. Pry up the cover in the location indicated. 4. Lift the cover up and away.
Removing the Hard Disk Drive Module 46 1. See “Removing the Module Cover” on page 45. 2. Pry up the HDD FPC lock. 3. Lift out the HDD FPC. 4. Peel the adhesive black tape off the HDD.
5. Grasp the black tape, pulling up the HDD. 6. Lift the HDD out of the bay. 7. Remove the HDD cable from the HDD.
Removing the DIMM Module 48 1. See “Removing the Battery Pack” on page 42. 2. See “Removing the Module Cover” on page 45. 3. Push out the release latches on both sides of the DIMM socket to release the DIMM module. 4. Lift the DIMM module out. 5. Repeat steps 3 and 4 for any remaining DIMM modules.
Removing the WLAN Board 1. See “Removing the Battery Pack” on page 42. 2. See “Removing the Module Cover” on page 45. 3. Detach the two (2) cables. 4. Remove the one (1) screw. Step WLAN Chapter 3 Screw M2*3 Quantity Screw Type.
5. Remove the WLAN board. Removing the 3G Module 50 1. See “Removing the Battery Pack” on page 42. 2. See “Removing the Module Cover” on page 45. 3. Detach the two cables.
4. Remove the one (1) screw. Step 3G Module 5. Screw M2*3 Quantity Screw Type. 1 Remove the 3G module.
Main Unit Disassembly Process IMPORTANT: Cable paths and positioning may not represent the actual model. During the removal and replacement of components, ensure all available cable channels and clips are used and that the cables are replaced in the same position. NOTE: The product previews seen in the disassembly procedures may not represent the final product color or configuration.
Step Upper Cover Screw Quantity Part No. M2*5 6 86.TG607.004 M2*2.5 3 86.TPK07.001 Hinge Cover M2*5 2 86.TG607.004 Button Board M2*3 2 86.ARE07.002 I/O Board M2*5 1 86.TG607.004 LED Board M2*5 2 86.TG607.004 CRT Board M2*5 1 86.TG607.004 Mainboard M2*5 2 86.TG607.004 Speaker M2*3 2 86.ARE07.002 LCD Module M2*5 2 86.TG607.004 M2*3 3 86.ARE07.
Removing the Keyboard IMPORTANT: The keyboard is easily warped or damaged during the removal process. Take care not to use excessive force when removing the keyboard and replace if any damage occurs. 54 1. See “Removing the Dummy Card” on page 42. 2. Push in the four (4) latches on the top edge of the keyboard. 3. Lift the keyboard up and flip over.
4. Unlock the FPC. 5. Remove the FPC and keyboard.
Removing the Hinge Covers 1. Remove the two (2) screws in the lower case. Step Hinge Cover 56 Screw M2*5 2. Remove the hinge bezel. 3. Loosen the hinge cap. Quantity Screw Type.
4. Partially open the LCD module. 5. Remove the hinge cap.
Removing the Upper Cover 1. See “Removing the Keyboard” on page 54. 2. See “Removing the Hinge Covers” on page 56. 3. Remove the twenty-two (22) screws in the lower cover. Step Lower Cover 4. 58 Screw Quantity M2*5 (Red Call Out) 18 M2*3 Nickel (Green Call Out) 4 Screw Type. Turn the computer over and unlock the button board cable.
5. Disconnect the button board cable. 6. Remove the ten (10) screws in the upper cover. Step Upper Cover Chapter 3 Screw Quantity M2*5 (Red Call Out) 6 M2*2.5 (Green Call Out) 3 Screw Type.
60 7. Pry the upper and lower covers apart at the location shown. 8. Hold the underside and pry the front side open. 9. Hold the underside and pry the right side open.
WARNING:The cover is still connected to the Bluetooth module. Do not attempt to pull away. 10. Loosen the upper cover. Do not remove. 11. Reach under the upper cover to disconnect the Bluetooth cable from the mainboard. 12.
Removing the Bluetooth Module 1. Remove the one (1) screw. Step Bluetooth Module 62 Screw M2*3 Quantity Screw Type. 1 2. Pry the Bluetooth module from the adhesive. 3. Remove the Bluetooth cable.
Removing the Button Board IMPORTANT: The Touchpad Board cannot be removed individually. To replace the Touchpad Board, replace the entire Upper Cover. 1. See “Removing the Upper Cover” on page 58. 2. Unlock the button board cable. 3. Disconnect the button board cable. 4. Pull the button board cable off the adhesive.
64 5. Remove the button board cable. 6. Unlock the touchpad cable from the button board. 7. Disconnect the touchpad cable.
8. Pull the touchpad cable off the adhesive. 9. Unlock the touchpad cable from the touchpad. 10. Remove the touchpad cable.
11. Remove the two (2) screws. Step Button Board Screw M2*3 Quantity Screw Type. 2 12. Remove the button board.
Removing the I/O Board 1. See “Removing the Upper Cover” on page 58. 2. Unlock the I/O cable I/O board connector. 3. Disconnect the IO cable from the I/O board. 4. Unlock the I/O cable mainboard connector.
5. Remove the IO cable. 6. Turn the LCD module to expose the I/O board screw underneath. 7. Remove the one (1) screw. Step I/O Board 68 Screw M2*5 Quantity Screw Type.
8. Lift the inside edge of the I/O board and pull the I/O board away. Removing the LED Board 1. See “Removing the Upper Cover” on page 58. 2. Unlock the LED cable LED board connector. 3. Disconnect the LED cable from the LED board connector.
4. Unlock the LED cable mainboard connector. 5. Remove the LED cable. 6. Remove the two (2) screws. Step LED Board 70 Screw M2*5 Quantity Screw Type.
7. Remove the LED board. Removing the CRT Board 1. See “Removing the Upper Cover” on page 58. 2. Turn the LCD module to expose the CRT board.
3. Remove the one (1) screw. Step CRT Board 4. Screw M2*5 Quantity Screw Type 1 Lift the CRT board up one (1) centimeter (0.5 inch). CAUTION: Do not lift too high and strain the cable and connector still attached. 5. 72 Turn the CRT board over.
6. Remove the CRT cable.
Removing the Mainboard 74 1. See “Removing the Upper Cover” on page 58. 2. See “Removing the I/O Board” on page 67. 3. See “Removing the LED Board” on page 69. 4. See “Removing the CRT Board” on page 71. 5. Remove the LCD connector cable clear protective cover. 6. Disconnect the LCD cable. 7. Disconnect the touchscreen cable.
8. Turn the computer over and remove the antenna cables from the retention guides. 9. Turn the computer over and remove the antenna cables from the retention guides, well clear of the mainboard. 10. Disconnect the speaker cable.
11. Remove the two (2) screws. Step Mainboard Screw M2*5 Quantity Screw Type. 2 12. Lift up the mainboard from the inside edge and pull away. 13. Remove the CRT cable.
Removing the Thermal Module 1. See “Removing the Mainboard” on page 74. 2. Disconnect the thermal module cable. 3. Loosen the five (5) captive screws. The three (3) captive screws for the CPU connection marked 1,2,3 must be loosened in reverse order: first 3, then 2, then 1. 2 3 1 4. Remove the thermal module.
Removing the RTC Battery 1. See “Removing the Mainboard” on page 74. 2. Carefully lift the battery out of the mainboard. Removing the Speaker Modules 1. See “Removing the Mainboard” on page 74. 2. Remove the three (3) screws. Step Speaker 78 Screw M2*3 Quantity Screw Type.
3. Grasp the speaker housings, pull the cables free of the adhesive, removing the speaker module.
Removing the LCD Module 1. See “Removing the Mainboard” on page 74. 2. Remove the three (3) screws in lower case. Step LCD Module 3. 80 Screw M2*3 Quantity Screw Type 3 Open the LCD module and turn the LCD module ninety (90) degrees to expose the hinge.
4. Remove the two (2) screws in the LCD module hinges. Step LCD Module 5. Screw M2*5 Quantity Screw Type. 2 Lift the LCD module away from the chassis.
LCD Module Disassembly Process IMPORTANT: Cable paths and positioning may not represent the actual model. During the removal and replacement of components, ensure all available cable channels and clips are used and that the cables are replaced in the same position. NOTE: The product previews seen in the disassembly procedures may not represent the final product color or configuration. LCD Module Disassembly Flowchart IMPORTANT:See “Removing the LCD Module” on page 80.
Screw List Step Screw Quantity Part No. LCD Bezel M2*5 2 86.TG607.004 LCD Panel M2*4 4 86.W0107.003 LCD Brackets M2*2.5 4 86.TPK07.001 Touchscreen Board M2*4 3 86.W0107.003 Hinge M2*5 3 86.TG607.
Removing the LCD Bezel 84 1. See “Removing the LCD Module” on page 80. 2. Remove the stylus. 3.
4. Remove the two (2) screws. Step LCD Bezel Screw M2*5 5. Pry up the bezel from the top edge. 6. Pry up the bezel sides. Chapter 3 Quantity Screw Type.
86 7. Pry up the bezel bottom edge. 8. Remove the bezel.
Removing the Camera Board 1. See “Removing the LCD Bezel” on page 84. 2. Pry up the camera board from the adhesive. 3. Disconnect the camera cable.
Removing the Microphone 88 1. See “Removing the LCD Bezel” on page 84. 2. Disconnect the microphone cable. 3. Pry up the microphone from the adhesive.
Removing the LCD Panel 1. See “Removing the Camera Board” on page 87. 2. See “Removing the Microphone” on page 88. WARNING:The edges of the touchscreen surface are sharp and care should be taken when handling the panel. 3. Unlock the touchscreen FPC. 4. Remove the four (4) screws. Step LCD Panel Chapter 3 Screw M2*4 Quantity Screw Type.
5. Lift the panel up a short distance from the top edge. 6. Disconnect the touchscreen cable. 7. Lift up the panel (1) and disconnect the touchscreen FPC (2).
8. Remove the LCD cable from the retention guide hook, removing the panel. Removing the LCD Cable 1. See “Removing the Microphone” on page 88. 2. Turn the LCD panel face down on a dry clean soft surface. 3. Pull the camera cable from the adhesive. 4. Lift up the LCD connector clear protective cover.
92 5. Disconnect the LCD connector. 6. Pull up the LCD cable from the adhesive. 7. Pull the touchscreen cable from the adhesive.
Removing the LCD Brackets 1. See “Removing the Microphone” on page 88. 2. Remove the four (4) screws from the left and right brackets. Step LCD Panel Brackets 3. Screw M2*2.5 Quantity Screw Type. 4 Remove the brackets.
Removing the Touchscreen Board 1. See “Removing the LCD Panel” on page 89. 2. Remove the three (3) screws. Step Touchscreen Board 3. 94 Screw M2*4 Quantity Screw Type. 3 Remove the touchscreen board.
Removing the Hinge 1. See “Removing the LCD Panel” on page 89. 2. Remove the three (3) screws. Step Hinge 3. Screw M2*4 Quantity Screw Type. 3 Pull the cables clear of the hinge.
4. 96 Remove the hinge.
Removing the Antennas 1. See “Removing the Microphone” on page 88. 2. See “Removing the Touchscreen Board” on page 94. 3. See “Removing the Hinge” on page 95. 4. Lift up the foil tabs over the cables. 5. Peel the antenna foil off the cover. 6. Peel the right antenna off the adhesive.
98 7. Remove the antenna cable from the retention guide hooks. 8. Peel the left antenna foil off the cover.
9. Peel the antenna off the adhesive. 10. Remove the antenna cable from the retention guide hooks.
11. Remove both antenna cables from the cover.
LCD Reassembly Procedure Replacing the Antennas 1. Lay the two cables under the retention guide exit hook. 2. Lay the left side cable under the retention guide hooks.
102 3. Adhere the left antenna pad (black cable) to the cover. 4. Lay the right side cable under the retention guide hooks.
5. Adhere the right side antenna pad (yellow cable) to the cover. 6. Replace the foil tabs over the cables. Replacing the Hinge 1. Place the hinge on the cover.
2. Replace the three (3) screws. Step LCD Hinge Screw M2*4 Quantity Screw Type. 3 Replacing the Touchscreen Board. 1. 104 Place the touchscreen board onto the cover.
2. Replace the two (2) screws. Step Touchscreen Board Screw M2*4 Quantity Screw Type. 3 Replacing the LCD Brackets 1. Place the two brackets on the panel paying attention to the correct orientation.
2. Replace the four (4) screws (red call outs). NOTE: The alignment of the brackets (green call outs). Step LCD Panel Brackets Screw M2*2.5 Quantity Screw Type. 4 Replacing the LCD Cable 1. 106 Adhere the touchscreen cable to the panel.
2. Adhere the LCD cable to the panel. 3. Connect the LCD connector to the panel. 4. Adhere the clear protective cover over the LCD connector.
5. Adhere the camera cable to the panel. NOTE: The correct location of the webcam connector (green call out). Replacing the LCD Panel 108 1. Lay the LCD cable first through the hinge. 2. Lay the antenna cable through the hinge.
NOTE: The correct cable arrangement as follows. 3. Connect the touchscreen FPC (1) and lay the panel down in the cover (2). 1 4. 2 Replace the four (4) screws. Step LCD Panel Chapter 3 Screw M2*4 Quantity Screw Type.
5. Connect the touchscreen cable. 6. Lock the touch screen FPC. Replacing the Microphone. 1. 110 Adhere the microphone to the cover.
2. Connect the microphone cable. 3. Make sure the cable tie is tucked securely under the panel. Replacing the Camera Board 1. Connect the cable to the camera board.
2. Adhere the camera board to the cover. Replacing the LCD Bezel 112 1. Place the bezel on the cover. 2. Press down on the bezel bottom edge.
3. Press down the bezel sides. 4. Press down the bezel top edge. 5. Replace the two screws. Step LCD Bezel Chapter 3 Screw M2*5 Quantity Screw Type.
114 6. Replace the screw covers. 7. Insert the stylus.
Main Unit Reassembly Process Replacing the LCD Module 1. Lay the LCD cable into the retention guide. 2. Lay the antenna cable into the retention guide. NOTE: The location of the retention hook (green call out).
3. Replace the two (2) screws in the hinge. Left side 1, right side 2. 2 1 Step LCD Module 4. Quantity Screw Type. 2 Close the LCD module and replace the three (3) screws in the lower cover rear side. Step LCD Module 116 Screw M2*5 Screw M2*4 Quantity Screw Type.
Replacing the RTC Battery 1. Push the RTC battery into the holder. Replacing the Thermal Module IMPORTANT: Ensure all heat pads are in place before replacing the Thermal Module. The following thermal pads are approved for use: • Eapus XR-PE 1. Remove all traces of thermal grease or pad adhesive from the CPU and thermal module using a lint-free cloth or cotton swab and Isopropyl Alcohol, Acetone, or other approved cleaning agent. 2. Place the thermal module on the mainboard.
3. Tighten the five (5) captive screws. First tighten the CPU captive screws in order: 1 then 2 then 3. Then tighten the two (2) other screws. 2 3 1 4. Connect the thermal module cable. Replacing the Speakers. 5. 118 Place the speaker modules onto the bottom cover.
1. Lay the speaker cables into the retention guides and apply glue on the retention guide locations. 2. Replace the three (3) screws. Step Speaker Chapter 3 Screw M2*3 Quantity Screw Type.
Replacing the Mainboard 1. Connect the CRT board cable. 2. Replace the mainboard into the bottom cover inserting the external connector side first. 3. Replace the two (2) screws. Step Mainboard 120 Screw M2*4 Quantity Screw Type.
4. Connect the speaker connector. 5. Lay the LCD cable through the retention guides so it matches the mainboard connector locations. 6.
122 7. Turn the computer over and connect touchscreen cable. 8. Connect the LCD cable. 9. Adhere the clear protective LCD connector cover.
Replacing the CRT Board. 1. Connect the CRT cable. 2. Turn the CRT board over. 3. Place the CRT board into the cover.
4. Replace the one (1) screw. Step CRT Board Screw M2*4 Quantity Screw Type. 1 Replacing the LED Board 1. Place the LED board onto the cover. IMPORTANT:Take special care that the slider switch is properly aligned in the bottom case switch cover.
2. Replace the two (2) screws. Step LED Board Screw M2*4 Quantity 3. Replace the LED board cable in the mainboard connector. 4. Lock the mainboard connector. Chapter 3 Screw Type.
5. Replace the LED board cable in the LED board connector. 6. Lock the LED board connector. Replacing the I/O Board 1. 126 Replace the I/O board inserting the external port side first.
2. Replace the one (1) screw. Step IO Board Screw M2*4 Quantity 3. Turn the LCD module. 4. Replace the I/O cable in the I/O board connector. Chapter 3 Screw Type.
128 5. Lock the I/O board connector. 6. Insert the I/O cable under the retention guide hook. 7. Replace the I/O cable in the IO board.
8. Lock the I/O board connector. Replacing the Button Board 1. Replace the button board.
2. Replace the two (2) screws. Step Button Board 130 Screw M2*3 Quantity Screw Type. 2 3. Replace the touchpad cable in the touchpad connector. 4. Lock the touchpad connector.
5. Adhere the touchpad cable to the top cover. 6. Connect the touchpad cable to the button board. 7. Lock the button board connector.
8. Adhere the button board cable to the upper cover. 9. Replace the button board cable in the button board connector. 10. Lock the button board connector.
Replace the Bluetooth Module 1. Replace the Bluetooth cable. 2. Replace the Bluetooth module onto the upper cover. 3. Replace the one screw. Step Bluetooth Module Chapter 3 Screw M2*4 Quantity Screw Type.
Replacing the Upper Cover 134 1. Replace the upper cover. 2. Connect the Bluetooth cable to the mainboard. 3. Press down on the upper cover sides.
4. Press down on the upper cover bottom edge. 5. Connect the button board cable. 6. Lock the button board cable.
7. Replace the nine (9) screws in the upper cover. Step Upper Cover 8. Quantity 6 M2*2.5 (Green Call Out) 3 Screw Type. Turn the computer over and replace the twenty-two (22) screws in the lower cover. Step Lower Cover 136 Screw M2*5 (Red Call Out) Screw Quantity M2*5 (Red Call Out) 18 M2*4 (Green Call Out) 4 Screw Type.
Replacing the Hinge Covers 1. Replace the hinge cap. 2. Replace the hinge bezel. 3. Replace the two (2) screws. Step Hinge Covers Chapter 3 Screw M2*5 Quantity Screw Type.
Replacing the Keyboard 138 1. Replace the keyboard FPC. 2. Lock the keyboard FPC. 3. Flip the keyboard over and insert the front edge of the keyboard.
4. Press down the keyboard top edge. Replacing the 3G Module 1. Replace the 3G module.
2. Replace the one (1) screw. Step 3G Module 3. 140 Screw M2*3 Quantity Screw Type. 1 Connect the cables (Blue cable connects to Aux).
Replacing the WLAN Module 1. Replace the WLAN card. 2. Replace the one (1) screw. Step WLAN 3. Screw M2*3 Quantity Screw Type. 1 Connect the cables (Black cable connects to Main).
Replacing the DIMM 1. Replace the DIMM module. 2. Press down the DIMM module to lock into place. Replacing the Hard Disk Drive 1. 142 Replace the HDD FPC.
2. Replace the HDD in the bay. 3. Adhere the black tape. 4. Replace the HDD FPC.
5. Lock the HDD FPC. Replacing the Module Cover 1. Insert the side of the module cover into the outside edge slots (1)and lower into place (2).
2. Press firmly around the edges of the module cover. 3. Tighten the five (5) captive screws.
Replacing the SIM Card 1. Insert the SIM card into the slot until you hear an audible click. NOTE: The gold chip in the SIM card is face down. Replacing the Battery 146 1. Insert the battery outer edge into the slots. 2. Push the battery down into place.
3. Lock the battery. Replacing the Dummy Card 1. Insert the dummy card into the slot.
148 Chapter 3
Chapter 4 Troubleshooting Common Problems Use the following procedure as a guide for computer problems. NOTE: The diagnostic tests are intended to test only Acer products. Non-Acer products, prototype cards, or modified options can give false errors and invalid system responses. 1. Obtain the failing symptoms in as much detail as possible. 2. Verify the symptoms by attempting to re-create the failure by running the diagnostic test or by repeating the same operation. 3.
Power On Issue If the system doesn’t power on, perform the following actions one at a time to correct the problem. Do not replace non-defective FRUs: Start Start OK Check AC/Battery Power on OK Check Daughter/B & FFC Whether OK NG Swap AC /Battery to try OK NG Swap Daughter/B Re-plug PWR FFC Swap M/B Computer Shuts down Intermittently If the system powers off at intervals, perform the following actions one at a time to correct the problem. 150 1.
No Display Issue If the Display doesn’t work, perform the following actions one at a time to correct the problem. Do not replace non-defective FRUs: START Replace LCD Panel and Cable No LCD Module OK? Power On ? Ext. DDRAM module connected properly? Replace the main board No No Go to No Power troubleshooting step Reconnect SDRAM Module Ext.
If the computer boots correctly, add the devices one by one until the failure point is discovered. 6. Reseat the memory modules. 7. Remove the drives (see “Disassembly Process” on page 34). 8. If the Issue is still not resolved, see “Online Support Information” on page 165. Abnormal Video Display If video displays abnormally, perform the following actions one at a time to correct the problem. 1. Reboot the computer. 2.
6. If the Issue is still not resolved, see “Online Support Information” on page 165. LCD Failure If the LCD fails, perform the following actions one at a time to correct the problem.
Built-In Keyboard Failure If the built-in Keyboard fails, perform the following actions one at a time to correct the problem.
TouchPad Failure If the TouchPad doesn’t work, perform the following actions one at a time to correct the problem.
Internal Speaker Failure If the internal Speakers fail, perform the following actions one at a time to correct the problem. Do not replace non-defective FRUs: Start OK Check M/B SPK cable OK Check Logic Upper/Logic upper NG Re-assemble the SPK cable to M/B OK NG Swap Logic lower/Logic upper Swap M/B Sound Problems If sound problems are experienced, perform the following actions one at a time to correct the problem. 156 1. Reboot the computer. 2.
8. Remove and recently installed hardware or software. 9. Restore system and file settings from a known good date using System Restore. If the issue is not fixed, repeat the preceding steps and select an earlier time and date. 10. Reinstall the Operating System. 11. If the Issue is still not resolved, see “Online Support Information” on page 165. Internal Microphone Failure If the internal Microphone fails, perform the following actions one at a time to correct the problem.
8. c. Select the microphone type from the list and click Next. d. Follow the onscreen prompts to complete the test. If the Issue is still not resolved, see “Online Support Information” on page 165. HDD Not Operating Correctly If the HDD does not operate correctly, perform the following actions one at a time to correct the problem. 1. Disconnect all external devices. 2. Run a complete virus scan using up-to-date software to ensure the computer is virus free. 3.
USB Failure (Right up/down side) If the rightside USB port fails, perform the following actions one at a time to correct the problem. Do not replace non-defective FRUs: Start OK Check USB/B to M/B cable NG OK OK Check USB/B NG Re-assemble the USB/B cable to M/B Swap USB/B and USB cable Swap M/B Other Failures If the VGA board, LAN Port, external MIC or Speakers, PCI Express Card, 5-in-1 Card Reader or Volume Wheel fail, perform the following general steps to correct the problem.
Intermittent Problems Intermittent system hang problems can be caused by a variety of reasons that have nothing to do with a hardware defect, such as: cosmic radiation, electrostatic discharge, or software errors. FRU replacement should be considered only when a recurring problem exists. When analyzing an intermittent problem, do the following: 1. Run the advanced diagnostic test for the system board in loop mode at least 10 times. 2. If no error is detected, do not replace any FRU. 3.
Post Codes These tables describe the Post Codes and components of the POST process. Sec: NO_EVICTION_MODE_DEBUG EQU 1 (CommonPlatform\sec\Ia32\SecCore.inc) 0x C2 MTRR setup 0x C3 Enable cache 0x C4 Establish cache tags 0x C5 Enter NEM, Place the BSP in No Fill mode, set CR0.CD = 1, CR0.NW = 0. 0xCF Cache Init Finished Memory: DEBUG_BIOS EQU 1 (Chipset\Alviso\MemoryInitAsm\IA32\IMEMORY.
162 0x 14 Verify burst length of 8 is supported by all DIMMs 0x 15 Determine the smallest tWR supported by all DIMMs 0x 16 Determine DIMM size parameters 0x 17 Program the correct system memory frequency 0x 18 Determine and set the mode of operation for the memory channels 0x 19 Program clock crossing registers 0x 20 Disable Fast Dispatch 0x 21 Program the DRAM Row Attributes and DRAM Row Boundary registers 0x 22 Program the DRAM Bank Architecture register 0x 23 Program the DRAM Timing &
BDS & Specific action: Chapter 4 0x0 0 Report the legacy boot is happening 0x1 2 Wake up the APs 0x1 3 Initialize SMM Private Data and relocate BSP SMBASE 0x2 1 0x2 7 PC init begin at the stage1 Report every memory range do the hard ware ECC init 0x2 8 Report status code of every memory range 0x5 0 Get the root bridge handle 0x5 1 Notify pci bus driver starts to program the resource 0x5 8 Reset the host controller 0x5A IdeBus begin initialization 0x7 0 Simple Text Output Protocol Functi
0x9 9 0x9A Mouse disable Detect PS2 mouse 0x9B Report that the mouse is being enabled 0xB8 Peripheral removable media reset(ex:IsaFloppy, USB device) 0xB9 Peripheral removable media disable 0xBB Peripheral removable media enable 0xE 4 Report Status Code here for DXE_ENTRY_POINT once it is available 0xF 8 Report that ExitBootServices() has been called 0xF 9 Runtime driver set virtual address map Each PEIM entry point used in 80_PORT 0x 00 164 0x 01 PEI_EVENT_LOG 0x 02 PEI_OEM_SERVICE 0x
0x 11 PEI_S3_RESUME 0x 12 PEI_CLOCK_GEN 0x 13 PEI_OP_PRESENCE 0x 14 PEI_TPM_TCG 0x 15 PEI_FIND_FV 0x 16 PEI_H2O_DEBUG_IO 0x 17 PEI_H2O_DEBUG_COMM 0x 18 PEI_SMM_CONTROL 0x19~0x1F PEI_RESERVED 0x20~0x2E PEI_OEM_DEFINED 0x2F PEI_DXE_IPL Each Driver entry point used in 80_PORT Chapter 4 0x 30 RESERVED 0x 31 DXE_CRC32_SECTION_EXTRACT 0x 32 SCRIPT_SAVE 0x 33 ACPI_S3_SAVE 0x 34 SMART_TIMER 0x 35 JPEG_DECODER 0x 36 PCX_DECODER 0x 37 HT_CPU / MP_CPU 0x 38 LEGACY_METRONOME 0x
0x3D SECURITY_STUB 0x3 E DXE_CPU_IO 0x 3F CF9_RESET 0x 40 PC_RTC 0x 41 166 STATUS_CODE 0x 42 VARIABLE 0x 43 EMU_VARIABLE 0x 44 DXE_CHIPSET_INIT 0x 45 DXE_ALERT_FORMAT 0x 46 PCI_HOST_BRIDGE 0x 47 PCI_EXPRESS 0x 48 DXE_SB_INIT 0x 49 IDE_CONTROLLER 0x4A 0x4B SATA_CONTROLLER SB_SM_BUS 0x4C ISA_ACPI_DRIVER 0x4D ISA_BUS 0x4 E ISA_SERIAL 0x 4F IDE_BUS 0x 50 PCI_BUS 0x 51 BOOT_PRIORITY 0x 52 FVB_SERVICE 0x 53 ACPI_PLATFORM 0x 54 PCI_HOT_PLUG 0x 55 DXE_PLATFORM Chapte
Chapter 4 0x 56 PLATFORM_IDE 0x 57 SMBIOS 0x 58 MEMORY_SUB_CLASS 0x 59 MISC_SUB_CLASS 0x5A CON_PLATFORM 0x5B SAVE_MEMORY_CONFIG 0x5C ACPI_SUPPORT 0x5D CON_SPLITTER_UGA_VGA / CON_SPLITTER 0x5 E VGA_CLASS 0x 5F DATA_HUB 0x 60 DISK_IO 0x 61 0x 62 MEMORY_TEST CRISIS_RECOVERY 0x 63 LEGACY_8259 0x 64 LEGACY_REGION 0x 65 LEGACY_INTERRUPT 0x 66 BIOS_KEYBOARD 0x 67 BIOS_VEDIO 0x 68 MONITER_KEY 0x 69 LEGACY_BIOS 0x6A LEGACY_BIOS_PLATFORM 0x6B PCI_PLATFORM 0x6C ISA_FLOOPY 0
0x 70 USB_CBI1 0x 71 USB_KB 0x 72 USB_MASS_STORAGE 0x 73 BUS_PCI_UHCI 0x 74 USB_MOUSE 0x 75 168 USB_BUS 0x 76 SETUP_UTILITY 0x 77 FW_BLOCK_SERVICE 0x 78 0x 79 USB_LEGACY_PLATFORM GRAPHICS_CONSOLE 0x7A TERMINAL 0x7B DATA_HUB_STD_ERR 0x7C FAT 0x7D PARTITION 0x7 E ENGLISH 0x 7F FRENCH 0x 80 HII_DATABASE 0x 81 SETUP_BROWSER 0x 82 OEM_SETUP_BROWSER 0x 83 OEM_BADGING_SUPPORT 0x 84 LEGACY_MOUSE 0x 85 BIOS_SNP16 0x 86 BUS_PCI_UNDI 0x 87 SETUP_MOUSE 0x 88 OEM_SETTING
0x 89 MONITOR_KEY 0x8A PLATFORM_BDS 0x8B FAULT_TOLERANT_WRITE 0x8C UPDATE_DISPATCHER 0x8D CHINESE 0x8 E TPM_S3_Resume 0x 8F 0x 90 USB_EHCI 0x 91 PXE_BC 0x 92 PXE_DHCP4 0x 93 EBC 0x94~0x9F SNP_32_64 RESERVED 0xA0 DXE_H2O_DEBUG_IO 0xA1 DXE_H2O_DEBUG_IO 0xA2 DXE_TPM_TCG 0xA3 DXE_TPM_PHYSICAL_PRESENCE 0xA4 DXE_OEM_SERVICE 0xA5 DXE_EVENT_LOG 0xA6 0xA7 DXE_ SECURITY_HDD_PASSWORD_SERVICE DXE_LAN_ASF_INIT 0xA8 DXE_BUS_PCI_SERIAL 0xA9 DXE_LAN_IDER_CONTROLLER 0xAA DXE_LAN_AMT
170 0xC1 SMM_CONTROL 0xC2 SMM_BASE 0xC3 SMMAP 0xC4 SMMCORE 0xC5 SMM_DISPATCH 0xC6 SMM_START 0xC7 SMM_RUNTIME 0xC8 SB_SMM_DISPATCH 0xC9 SMM_THUNK 0xCA SMM_ACPI_SW_CHILD 0xCB SMM_SB_S3_SAVE 0xCC SMM_PLATFORM 0xCD 0xCE SMM_GMCH_MBI SMM_FW_BLOCK_SERVICE 0xCF SMM_VARIABLE 0xD0 SMM_IHISI 0xD1 SMM_INT15_MICROCODE 0xD2 SMM_PNP 0xD3 SMM_USB_LEGACY 0xD4 SMM_INT13_HDD 0xD5 SMM_INIT_PPM 0xD6 SMM_OHCI1394 0xD7 SMM_ SECURITY_HDD_PASSWORD_SERVICE 0xD8 SMM_OEM_SERVICE 0xD9 SM
Chapter 5 Jumper and Connector Locations Mainboard Top View Item Description Item PJ2 DC-in CN1 LED connector PJ1 Battery connector CN17 USB connector CN6 LCD connector CN18 HDMI CN5 Touchscreen connector CN2 Keyboard connector CN7 Bluetooth connector CN3 Touchpad connector CN8 Speaker connector CN4 Card reader board connector Chapter 5 171
Mainboard Bottom View Item Description HDD connector Item CN17 Description USB connector CN9 172 JSIM1 SIM card connector CN14 RTC battery connector PJ1 Battery connector CN13 Mini-card for 3G CN16 CRT CN10 Mini-card for WLAN PJ2 DC-in CN22 DRR2 DIMM2 U17 CPU CN23 DDR2 DIMM1 U18 North Bridge GS45 U19 SB ICH9M CN18 HDMI connector CN15 Fan connector Chapter 5
Clearing Password Check and BIOS Recovery This section provides a procedure for clearing the password and BIOS. The Hardware Open Gap on the mainboard clears the CMOS of all user settings and restores factory defaults. Mainboard CMOS Discharge Discharging the CMOS clears all user settings. 1. Disassemble the notebook and take out the Mainboard. See “Removing the Mainboard” on page 69. 2. Remove the RTC battery. See “Removing the RTC Battery” on page 73. 3.
BIOS Recovery by Crisis Disk BIOS Recovery Boot Block The BIOS Recovery Boot Block is a special block of BIOS. It is used to boot up the system with minimum BIOS initialization. Users can enable this feature to restore the BIOS firmware to the factory settings if a BIOS flash process fails. BIOS Recovery Hotkey The system provides a function hotkey: Fn+Esc, to enable the BIOS Recovery process when a system is powered on during BIOS POST.
Chapter 6 FRU (Field Replaceable Unit) List This chapter gives you the FRU (Field Replaceable Unit) listing in global configurations of the computer. Refer to this chapter whenever ordering for parts to repair or for RMA (Return Merchandise Authorization). Please note that WHEN ORDERING FRU PARTS, you should check the most up-to-date information available on your regional web or channel. For whatever reasons a part number change is made, it will not be noted on the printed Service Guide.
Item Description Acer Part No. 9 LCD camera assembly 57.S6507.001 10 LCD panel LK.11605.003 11 LCD bracket (left) 33.PND07.002 12 Screw 86.TPK07.001 13 Touch panel 56.PND07.004 14 Bezel 60.WGV07.004 15 Screw 86.TG607.004 Main Chassis Item 176 Description Acer Part No. 1 DIMM module KN.1GB03.031 2 LED assembly 55.WGV07.002 3 LED FCC cable 50.PL907.002 4 Thermal module assembly 60.PL907.004 5 CPU N/A 6 CRT Board assembly 55.WGV07.001 7 Hard disk drive KH.16004.
Item Description Acer Part No. 12 Button board assembly 55.PL907.004 13 Bluetooth module BT.21100.006 14 Bluetooth cable 50.PL907.001 15 Upper Cover 60.WGV07.005 16 Hinge cap 42.WGV07.002 17 Top cap 42.WGV07.004 18 Keyboard KB.I110G.026 19 Screw 86.TG607.004 20 Lower cover 60.WGV07.002 21 HDD door 42.WGV07.001 22 I/O board FCC cable 50.PL907.004 23 WLAN Module NI.23600.046 24 3G Module LC.21300.
FRU List CATEGORY PARTNAME ACERPARTNO. ADAPTER ADAPTER DELTA 30W 19V 1.7X5.5X11 BLACK ADP-30JH BA LF AP.03001.001 ADAPTER LITE-ON 30W 1.7X5.5X11 BLACK PA-1300-04AC LF AP.03003.001 ADAPTER HIPRO 30W 19V 1.7X5.5X11 BLACK HP-A0301R3 B1LF LF AP.0300A.001 Battery SANYO UM-2009F Li-Ion 3S2P SANYO 6 cell 5600mAh Main COMMON BT.00603.105 Battery SIMPLO UM-2009F Li-Ion 3S2P SAMSUNG 6 cell 5600mAh Main COMMON ID:UM09F70 BT.00607.114 TP BOARD 55.PL907.004 TOUCH PANEL CONTROL BOARD 55.PND07.
CATEGORY PARTNAME ACERPARTNO. POWER CORD US 3PIN ROHS 27.TAXV7.001 BLUETOOTH CABLE 50.PL907.001 FFC CABLE - LED/B TO MB 50.PL907.002 CRT CABLE 50.PL907.003 FFC CABLE - CARD READER/B TO MB 50.PL907.004 HDD FPC CABLE 50.PL907.005 FFC CABLE - TP TO TP/B 50.PL907.006 FFC CABLE - MB TO TP/B 50.PL907.007 ANTENNA - WIFI 50.PL907.008 ANTENNA - 3G WIFI 50.PL907.009 LCD CABLE 11.6 IN. 50.PND07.
CATEGORY 180 PARTNAME ACERPARTNO. LCD BRACKET - R 33.PND07.001 LCD BRACKET - L 33.PND07.002 CENTER HINGE 33.WGV07.001 SD DUMMY CARD BK 42.BCC07.004 HDD COVER 42.WGV07.001 HINGE CAP 42.WGV07.002 TOP CAP BLACK 42.WGV07.004 TOP CAP RED 42.WHJ07.001 LCD COVER ASSY PB RED W/ANTENNA 60.BGU07.001 LCD COVER ASSY PB RED W/3G ANTENNA 60.BGV07.001 LCD BEZEL ASSY BLACK FOR PB 60.BGW07.001 LCD COVER ASSY PB BLACK W/ANTENNA 60.BGW07.002 LCD COVER ASSY PB BLACK W/3G ANTENNA 60.BGY07.
CATEGORY PARTNAME UPPER CASE ASSY BLACK W/TP , FFC*2 ACERPARTNO. 60.WGV07.001 LOWER CASE ASSY W/SPEAKER FOR 3G 60.WGV07.002 LOWER CASE ASSY W/SPEAKER FOR WIFI 60.WGV07.003 LCD BEZEL ASSY BLACK FOR GW 60.WGV07.004 LCD COVER ASSY GW BLACK W/ANTENNA 60.WGV07.005 UPPER CASE ASSY RED W/TP , FFC*2 60.WHJ07.001 LCD COVER ASSY GW RED W/ANTENNA 60.WHJ07.002 LCD COVER ASSY GW BLACK W/3G ANTENNA 60.WHN07.001 LCD COVER ASSY GW RED W/3G ANTENNA 60.WHP07.001 CAMERA MODULE 57.PND07.
CATEGORY PARTNAME ACERPARTNO. HDD/HARD DISK DRIVE HDD TOSHIBA 2.5" 5400rpm 160GB MK1655GSX Libra SATA LF F/W: FG011J KH.16004.006 HDD HGST 2.5" 5400rpm 160GB HTS545016B9A300 Panther B SATA LF F/W:C60F Disk imbalance criteria = 0.014g-cm KH.16007.026 HDD WD 2.5" 5400rpm 160GB WD1600BEVT-22ZCTO ML160 SATA LF F/W:11.01A11 KH.16008.022 HDD SEAGATE 2.5" 5400rpm 250GB ST9250315AS Wyatt SATA LF F/W:0001SDM1 KH.25001.016 HDD TOSHIBA 2.5" 5400rpm 250GB MK2555GSX Libra SATA LF F/W:FG001J KH.25004.
CATEGORY PARTNAME ACERPARTNO. KEYBOARD Chapter 6 Keyboard GATEWAY GP1T SJM11 86KS Black Arabic Texture KB.I110G.002 Keyboard GATEWAY GP1T SJM11 87KS Black Belgium Texture KB.I110G.003 Keyboard GATEWAY GP1T SJM11 87KS Black Brazilian Portuguese Texture KB.I110G.004 Keyboard GATEWAY GP1T SJM11 87KS Black CZ/SK Texture KB.I110G.005 Keyboard GATEWAY GP1T SJM11 86KS Black Chinese Texture KB.I110G.006 Keyboard GATEWAY GP1T SJM11 87KS Black Danish Texture KB.I110G.
CATEGORY PARTNAME ACERPARTNO. LCD LCD MODULE ASSY NLED11.6WXGAG PB RED W/ ANTENNA 6M.BGU07.001 LCD MODULE ASSY NLED11.6WXGAG PB RED W/3G ANTENNA 6M.BGV07.001 LCD MODULE ASSY NLED11.6WXGAG PB BLACK W/ ANTENNA 6M.BGW07.001 LCD MODULE ASSY NLED11.6WXGAG PB BLACK W/3G ANTENNA 6M.BGY07.001 LCD MODULE ASSY NLED11.6WXGAG GW BLACK W/ ANTENNA 6M.WGV07.001 LCD MODULE ASSY NLED11.6WXGAG GW RED W/ ANTENNA 6M.WHJ07.001 LCD MODULE ASSY NLED11.6WXGAG GW BLACK W/3G ANTENNA 6M.WHN07.
CATEGORY PARTNAME ACERPARTNO. MEMORY Memory NANYA SO-DIMM DDRIII 1066 1GB NT1GC64BH8A1PS-BE LF 64*16 0.07um KN.1GB03.031 Memory MICRON SO-DIMM DDRIII 1066 1GB MT8JSF12864HZ-1G1F1 LF 128*8 0.065um KN.1GB04.015 Memory KINGSTON SO-DIMM DDRIII 1066 1GB ACR128X64D3S1066C7 LF 128*8 0.07um KN.1GB07.001 Memory ELPIDA SO-DIMM DDRIII 1066 1GB EBJ10UE8BDS0-AE-F LF 128*8 0.065um KN.1GB09.012 Memory SAMSUNG SO-DIMM DDRIII 1066 1GB M471B2874DZ1-CF8 LF KN.1GB0B.
CATEGORY PARTNAME ACERPARTNO. SPEAKER SPEAKER SET 23.PL907.001 Screw List Description 186 Acer Part Number SCREW M2.0*3.0-I(BKAG)(NYLOK IRON 86.ARE07.002 SCREW M2*5-I(BZN)(NYLOK) 86.TG607.004 SCREW M2.0*2.5-I(BUWZN) 86.TPK07.001 SCREW 2.0*4.0 86.W0107.003 SCREW M2.0*3.0-I(NI)(NYLOK) 86.W0907.
Appendix A Model Definition and Configuration Model Acer Part No Description CPU LCD HDD 1(GB) Wireless LAN1 Blue tooth EC14T 03j LX.WG V02.011 EC14T03j W7HP64WJP1 UMACkk 1*2G/ 250/BT/6L2.8/ 5R/ CB_bgn_0.3D_B AG_AUk_JA11 CMSU2 300B NLED11. 6WXGAG N250GB5 .4KS INT1000 H BT 2.1 EC14T 05a LX.WG V02.010 EC14T05a W7HP64WTAU1 UMACkk 1*2G/ 250/BT/6L2.8/ 5R/ CB_bgn_0.3D_A Uk_ES61 PMDSU 4100B NLED11. 6WXGAG N250GB5 .4KS INT1000 H BT 2.1 EC14T 03e LX.WG V02.
188 Model Acer Part No Description CPU LCD HDD 1(GB) Wireless LAN1 Blue tooth EC14T 02u LX.WG V02.003 EC14T02u W7HP64WTUS1 UMACkk 2G+1G/ 250/6L2.8/5R/ CB_bgn_0.3D_A Uk_ENP1 PMDSU 4100B NLED11. 6WXGAG N250GB5 .4KS INT1000 H N EC14T 05u LX.WG V02.004 EC14T05u W7HP64WTUS1 UMACkk 2*2G/ 320/6L2.8/5R/ CB_bgn_0.3D_A Uk_ENP1 PMDSU 4100B NLED11. 6WXGAG N320GB5 .4KS INT1000 H N EC14T 01i LX.WG V01.002 EC14T01i EM W7HB64EMWTP H1 UMACkk 1*2G/320/BT/ 6L2.8/5R/ CB_bgn_0.
Model Acer Part No Description CPU LCD HDD 1(GB) Wireless LAN1 Blue tooth EC14T 01e LX.WHJ 02.005 EC14T01e EM W7HP64EMWTE A1 UMACrr 2G+1G/320/ 6L2.8/5R/ CB_bgn_0.3D_A Ur_ES31 PMDSU 4100B NLED11. 6WXGAG N320GB5 .4KS INT1000 H N EC14T 04u LX.WHJ 02.002 EC14T04u W7HP64WTUS1 UMACrr 2*2G/ 320/6L2.8/5R/ CB_bgn_0.3D_A Ur_ENP1 PMDSU 4100B NLED11. 6WXGAG N320GB5 .4KS INT1000 H N EC14T 03u LX.WHJ 02.001 EC14T03u W7HP64WTUS1 UMACrr 2G+1G/ 250/6L2.8/5R/ CB_bgn_0.
190 Model Acer Part No Description CPU LCD HDD 1(GB) Wireless LAN1 Blue tooth EC18T 01n LX.WHL 02.007 EC18T01n EM W7HP64EMWTI D1 UMACkk 2G+1G/320/BT/ 6L2.8/5R/ CB_n2_0.3D_BA G_AUk_ID22 C2DSU 7300B NLED11. 6WXGAG N320GB5 .4KS SP1x2H MW BT 2.1 EC18T 01c LX.WHL 01.002 EC18T01c W7HB64SCWTC N1 UMACkk 2*2G/320/6L2.8/ 5R/ CB_n2_0.3D_AU k_SC22 C2DSU 7300B NLED11. 6WXGAG N320GB5 .4KS SP1x2H MW N EC18T 01g LX.WHL 02.004 EC18T01g W7HP64WTSG1 UMACkk 2*2G/ 500_L/BT/6L2.8/ 5R/ CB_n2_0.
Model Acer Part No Description CPU LCD HDD 1(GB) Wireless LAN1 Blue tooth EC18T 01h LX.WHL 02.001 EC18T01h W7HP64WTCA2 UMACkk 2*2G/ 320/BT/6L2.8/ 5R/ CB_n2_0.3D_AU _ENJ1 C2DSU 7300B NLED11. 6WXGAG N320GB5 .4KS SP1x2H MW BT 2.1 EC18T 02n LX.WH M02.00 9 EC18T02n EM W7HP64EMWTI D1 UMACrr 2G+1G/320/BT/ 6L2.8/5R/ CB_n2_0.3D_BA G_AUr_ID22 C2DSU 7300B NLED11. 6WXGAG N320GB5 .4KS SP1x2H MW BT 2.1 EC18T 05g LX.WH M02.00 8 EC18T05g W7HP64WTSG1 UMACrr 2*2G/ 500_L/BT/6L2.8/ 5R/ CB_n2_0.
Model 192 Acer Part No Description CPU LCD HDD 1(GB) Wireless LAN1 Blue tooth EC18T 01i LX.WH M02.00 2 EC18T01i EM W7HP64EMWTP H1 UMACrr 1*2G/320/BT/ 6L2.8/5R/ CB_n2_0.3D_AU _ES61 C2DSU 7300B NLED11. 6WXGAG N320GB5 .4KS SP1x2H MW BT 2.1 EC18T 02t LX.WH M01.00 1 EC18T02t EM W7HB64EMWTT H1 UMACrr 2*2G/500_L/BT/ 6L2.8/5R/ CB_n2_0.3D_AU r_TH41 C2DSU 7300B NLED11. 6WXGAG N500GB5 .4KS SP1x2H MW BT 2.1 EC18T 02h LX.WH M02.00 1 EC18T02h W7HP64WTCA2 UMACrr 2*2G/ 320/BT/6L2.8/ 5R/ CB_n2_0.
Appendix B Test Compatible Components This computer’s compatibility is tested and verified by Acer’s internal testing department. All of its system functions are tested under Windows®7 environment. Refer to the following lists for components, adapter cards, and peripherals which have passed these tests. Regarding configuration, combination and test procedures, please refer to the Compatibility Test Report released by the Acer Mobile System Testing Department.
BRAND INTEL Type Description C2DSU7300B CPU Intel Core2Dual SU7300 3M 800 R-0 LIS33DETR G sensor LIS33DETR HGST N160GB5.4KS HDD HGST 2.5" 5400rpm 160GB Falcon B HTS543216L9SA00 SATA LF F/W:C40C HGST N160GB5.4KS HDD HGST 2.5" 5400rpm 160GB HTS545016B9A300 Panther B SATA LF F/W:C60F Disk imbalance criteria = 0.014g-cm HGST N250GB5.4KS HDD HGST 2.5" 5400rpm 250GB HTS545025B9A300 Panther B SATA LF F/W:C60F Disk imbalance criteria = 0.014g-cm HGST N320GB5.4KS HDD HGST 2.
BRAND Type Description CMO NLED11.6WXGAG LED LCD CMO 11.6" WXGA Glare N116B6-L02 C2 LF 200nit 10ms 500:1 LPL NLED11.6WXGAG LED LCD LPL 11.6" WXGA Glare LP116WH1-TLA1 LF 200nit 8ms 500:1 SAMSUNG NLED11.6WXGAG LED LCD SAMSUNG 11.6" WXGA Glare LTN116AT01A01 LF 200nit 8ms A-DATA SO2GBIII10 Memory A-DATA SO-DIMM DDRIII 1066 2GB HY7YG1B1674ZM LF 128*8 0.065um ELPIDA SO1GBIII10 Memory ELPIDA SO-DIMM DDRIII 1066 1GB EBJ10UE8BDS0-AE-F LF 128*8 0.
196 Appendix B
Appendix C On-line Support Information This section describes online technical support services available to help you repair your Acer Systems. If you are a distributor, dealer, ASP or TPM, please refer your technical queries to your local Acer branch office. Acer Branch Offices and Regional Business Units may access our website. However some information sources will require a user i.d. and password. These can be obtained directly from Acer CSD Taiwan.
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Index A F Antennas Features 1 Removing 97, 101 FLASH Utility 31 B Flash Utility 31 FRU (Field Replaceable Unit) List 175 Battery Pack Removing 42 H BIOS Hard Disk Drive Module ROM type 17 vendor 17 Version 17 Removing 46 Hibernation mode hotkey 12 BIOS Utility 23–31 Advanced 26 Boot 29 Exit 30 Navigating 23 Save and Exit 30 Security 26 System Security 30 Hot Keys 10 I Indicators 8 Intermittent Problems 160 Internal Microphone Failure 157 brightness Internal Speaker Failure 156 hotkeys 12
M LCD Failure 153 No Display 151 ODD 159 Other Failures 159 Power On 150 Touch Pad 155 USB 159 Main Unit Disassembly Flowchart 52 Mainboard Removing 120 media access on indicator 8 U Memory Check 150 Undetermined Problems 160 Microphone Upper Cover Removing 89, 108 Removing 58 Model Definition 187 USB Failure (Rightside) 159 N utility BIOS 23–31 No Display Issue 151 num lock V on indicator 8 volume hotkeys 12 O ODD Failure 159 Online Support Information 197 Windows 2000 Environment Te
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