Veriton M420 Veriton M220 Extensa E420 Service Guide Service guide files and updates are available on the AIPG/CSD web; for more information please refer to http://csd.acer.com.
Revision History Please refer to the table below for the updates made on Veriton M420/Veriton M220/Extensa E420 service guide.
Copyright Copyright © 2008 by Acer Incorporated. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without the prior written permission of Acer Incorporated. Disclaimer The information in this guide is subject to change without notice.
Conventions The following conventions are used in this manual: SCREEN Denotes actual messages that appear on screen. MESSAGES NOTE Gives bits and pieces of additional information related to the current topic. WARNING Alerts you to any damage that might result from doing or not doing specific actions. CAUTION Gives precautionary measures to avoid possible hardware or software problems. IMPORTANT Remind you to do specific actions relevant to the accomplishment of procedures.
Preface Before using this information and the product it supports, please read the following general information. 1. This Service Guide provides you with all technical information relating to the BASIC CONFIGURATION decided for Acer's "global" product offering. To better fit local market requirements and enhance product competitiveness, your regional office MAY have decided to extend the functionality of a machine (e.g. add-on card, modem, or extra memory capability).
Chapter 1 System Specifications 1 Features……………………………………………………………………………………………... 1 Main board Placement…………………………………………………….……..……………..7 Block Diagram…………………………………………………………..………………...………..8 Veriton M420 Front Panel………………………………………..…….………..…..……....9 Veriton M420 Rear Panel…………………..…………………………….……………………10 Veriton M220 Front Panel……………...……………………………………………………..11 Veriton M220 Rear Panel……………………….…………………………………..……….12 Extensa E420 Front Panel……………………………………………………………………..13 Extensa E420 Rear Panel……………………….
Chapter 1 System Specifications Features Operating System Microsoft Windows Vista (Home Basic, Home Premium, Business) Processor Socket Type: AMD Socket AM2+ (940 pin) Processor Type: Phenom(95W) / Athlon 64 X2 / Athlon 64/ Sempron CPUs Chipset AMD RS780/RS740 + AMD SB700 PCB Form Factor: MicroATX Dimension/Layer: 244mm*244mm Memory Memory Type: 800 (PC2-6400) /667 (PC2-5300) Support single channel 64 bit mode with maximum memory size up to 8GB Support un-buffered DIMM (RS780/RS740) DIMM Slot: 4 * Note:
FDD Slot Quantity: 1 Design Criteria: Should support 1.44MB/3 mode 3.5” Devices IDE Slot Type: 40pin PATA IDE slot Slot Quantity: 1 Transfer rate support: ¾ PIO Mode: 0/1/2/3/4 ¾ ATA mode: 33/66/100/133 Storage Type support: ¾ DVD ROM/DVD SuperMultiPlus SATA Slot Type: SATA slot Slot Quantity: 6 Transfer rate support: ¾ 1.5Gb/s & 3.0Gb/s Storage Type support: ¾ HDD/DVD ROM/DVD SuperMultiPlus Audio Audio Type: HD audio codec Audio Channel: 7.1 channel Audio Controller /Codec: ALC888S HD codec 7.
1 S/PDIF-out header (1*4) 1 AUX-In header (1*4) 1 front panel audio header (2*5) Add HD de-pop CKT (the attachment is the reference, please propose your solution) S/N ratio: 90 dB at rear output jack LAN Controller: Marvell 8071/8075 Gigabit Ethernet controller (VTM220: 8071, VTM420: 8075) Port : 1 x RJ45 rear port for Gigabit Ethernet Design Criteria: Should be worked under 10/100/1000Mbs environment Reserved disable function on both hardware & BIOS side. Default is enabled Support DASH 1.0/1.
Connector Quantity: 2 1 rear 6pin IEEE1394 port 1 2x5pin onboard jumper BIOS BIOS Type: Phoenix Award or AMI Kernel with Acer skin Size: 4Mb or 8Mb Note: Boot ROM should be included (PXE function should be built in with default and RPL function is optional by service BIOS) BIOS shall auto detect FDD to avoid checksum error when boot I/O Connector Controller: Super I/O ITE 8718 Rear I/O Connector 1 PS/2 Keyboard port, 1 PS/2 Mouse port 1 Parallel port header 1 Serial port 1 D-Sub port and 1 DVI-D port (Ve
2 PCI slots 1 FDD slot 1 PATA IDE connector 6 SATA2 connectors 4 2*5 pin Intel FPIO specification USB pin connectors (follow Intel FPIO standard Specification) 1 2*5 pin Intel FPIO spec.
Location of 4 external mounting holes Power Supply Electrical Design Feature 300W/250W in stable mode (Acer Assign System Power Unit) Design for Intel Broadwater/ICH8 series chipset compatible system Voltage design should be covered +5V, +3.
Main board Placement 7
Block Diagram 8
Veriton M420 Front Panel The computer’s front panel consists of the following: Label Description 1 Optical drive 2 Floppy disk drive 3 Card reader cover(Optional) 4 Microphone jack 5 Speaker or headphone 6 USB 2.
Veriton M420 Rear Panel Label Description Label Description 1 Power card socket 8 Fan aperture 2 Voltage selector switch 9 PS/2 mouse connector 3 PS/2 keyboard connector 10 System Fan 4 DVI connector 11 Monitor connector 5 COM connector 12 SPDIF connector(Optional) 6 USB 2.
Veriton M220 Front Panel Label Description 1 Optical drive 2 Floppy disk drive 3 Card reader cover(Optional) 4 Power button 5 Microphone jack 6 USB 2.
Veriton M220 Rear Panel Label Description Label Description 1 Power card socket 8 Fan aperture 2 Voltage selector switch 9 PS/2 mouse connector 3 PS/2 keyboard connector 10 System Fan 4 DVI connector 11 Monitor connector 5 COM connector 12 SPDIF connector(Optional) 6 USB 2.
Extensa E420 Front Panel Label Description 1 Optical drive 2 Floppy disk drive 3 Card reader cover(Optional) 4 Microphone jack 5 Speaker or headphone 6 USB 2.
Extensa E420 Rear Panel Label Description Label Description 1 Power card socket 8 Fan aperture 2 Voltage selector switch 9 PS/2 mouse connector 3 PS/2 keyboard connector 10 System Fan 4 DVI connector 11 Monitor connector 5 COM connector 12 SPDIF connector(Optional) 6 USB 2.
Hardware Specifications and Configurations Processor Item Specification Processor Type Processor Type: Phenom(95W) / Athlon 64 X2 / Athlon 64/ Sempron CPUs Socket AMD Socket AM2+ (940 pin) Minimum operating speed 0 MHz (If Stop CPU Clock in Sleep State in BIOS Setup is set to Enabled.) BIOS Item Specification BIOS code programmer Phoenix Award or AMI Kernel with Acer skin BIOS version V6.0 BIOS ROM type SPI Flash BIOS ROM size 4Mb or 8Mb Support protocol SMBIOS (DMI) 2.4/DMI 2.
Main Board Major Chips Item Specification North Bridge AMD RS780/RS740 South Bridge AMD SB700 APG controller AMD RS780/RS740 Super I/O controller Super I/O ITE 8718 Audio controller HD audio codec ALC888S HD codec 7.
Audio Interface Item Specification Audio controller RS780/RS740 Audio controller type ALC888S Audio channel codec 7.
Floppy disk drive Interface Item Specification Floppy disk drive controller Super I/O ITE 8718 Floppy disk drive controller resident bus ISA bus Support FDD format 360KB, 720KB, 1.2MB, 1.44MB, 2.
Environmental Requirements Item Specification Temperature Operating +5°C ~ +35°C Non-operating -20 ~ +60°C (Storage package) Humidity Operating 15% to 80% RH Non-operating 10% to 90% RH Vibration Operating (unpacked) 5 ~ 500 Hz: 2.20g RMS random, 10 minutes per axis in all 3 axes 5 ~500 Hz: 1.
Chapter 2 System Utilities The manufacturer or the dealer already configures most systems. There is no need to run Setup when starting the computer unless you get a Run Setup message. The Setup program loads configuration values into the battery-backed nonvolatile memory called CMOS RAM. This memory area is not part of the system RAM. NOTE: If you repeatedly receive Run Setup messages, the battery may be bad/flat. In this case, the system cannot retain configuration values in CMOS.
Entering Setup Power on the computer and the system will start POST (Power On Self Test) process. When the message of “Press DEL to enter SETUP” appears on the screen, press the key of [Delete] to enter the setup menu. NOTE: If the message disappears before you respond and you still wish to enter Setup, restart the system by turning it OFF and On. You may also restart the system by simultaneously pressing [Ctrl+ Alt+ Delete].
The items in the main menu are explained below: Parameter Description Production Information This page shows the relevant information of the main board Standard CMOS Features This setup page includes all the items in standard compatible BIOS Advance BIOS Features This setup page includes all the items of Award special enhanced features Advance Chipset Features This setup page includes all advanced chipset features Integrated Peripherals This setup page includes all onboard peripherals Power Manage
Product Information The screen below appears if you select Product Information from the main menu: The Product Information menu contains general data about the system, such as the product name, serial number, BIOS version, etc. This information is necessary for troubleshooting (maybe required when asking for technical support).
Standard CMOS Setup Select standard CMOS features from the main menu to configure some basic parameters in your system the following screen shows the standard CMOS features menu: 24
The following table describes the parameters found in this menu. Parameter Description Options Date To set the date following the weekday-month-date-year format Week: From [Sun.] to [Sat.]. determined by BIOS and is display only Day: from [1] to [31] (or the maximum allowed in the month. Year: from 1999 to 2099 System Time To set the time following the hour-minute-second format The items format is [hour] [minute][second]. The time is calculated base on the 24-hour timer clock.
Parameter Description Extended Memory Size The BIOS determines how much extended memory is present during the POST. This is the amount of memory located above 1MB in the memory address map of CPU Total Memory Size Total memory size for the system IDE Channel X Master IDE Channel X Slave Hard disk drive connected to channel X master or slave port. To enter the IDE Master or Slave setup, press [Enter].
Advanced Setup The following screen shows the Advanced Setup: The following table describes the parameters found in this menu. Parameter Description Options Hard Disk Boot Priority This features displays the Hard Disk Boot Device priority from high to low and allows users to set the Hard Disk Boot Device Priority. Press [Enter] to enter the setting screen. Use wory to select a device, then press <+> to move it up, or <-> to move it down the list. Press to exit.
Parameter Description Options Virus Warning This feature allows you to enable the VIRUS warning function for IDE Hard Disk boot sector protection. If this function is enabled and there is someone attempts to write data to this area, BIOS will show a warning message on screen and the alarm will beep. [Enabled], [Disabled] Quick Power On Self Test This feature allows the system to skip certain tests while booting.
Advanced Chipset Setup The following table describes the parameters found in this menu. Parameter Description Options Dual Monitor Support This category allows you to enable or disable dual monitor support function [Enabled], [Disabled] Frame Buffer Size This field displays how much frame buffer size of the system. CPU Frequency This field allows you to determine CPU frequency of the system.
Parameter Description Options Spread Spectrum When the system clock generator pulses, the extreme values of the pulse generate excess EMI. Enabling pulse spectrum spread modulation changes the extreme values from spikes to flat curves, thus reducing EMI. This benefit may in some case be outweighed by problems with timing-critical devices, such as a clock-sensitive SCSI device. [Enabled], [Disabled] HT Spread Spectrum Enables or Disables HT Spread Spectrum.
Integrated Peripherals The following table describes the parameters found in this menu. Parameter Description Options IDE Function Setup This page allows you to setup IDE function [Press Enter] Onboard Device Setup This page allows you to setup onboard devices. [Press Enter] Onboard I/O Chip Setup This page allows you to setup onboard I/O chip.
Integrated Peripherals-IDE Function Setup 32
The following table describes the parameters found in this menu. Parameter Description IDE Primary/Second ary Master/Slave PIO The four IDE PIO fields let you set a PIO mode (0-4) for each of the four IDE devices that the onboard IDE interface supports. Modes 0 through 4 provide increased performance. In Auto mode, the system automatically determines the best mode for each device. On-Chip IDE First/Second Channel The Chipset contains a PCI IDE interface with support for two IDE channels.
Parameter Description Options IDE HDD Block Mode Block mode is also called block transfer, multiple commands, or multiple sectors read/write. If your IDE hard drive supports block mode(most new drives do), select Enabled for automatic detection of the optimal number of block read/write per sector the drive can support. [Enabled], [Disabled] SATA PORT Speed Settings This category allows you to determine the speed of SATA port.
The following table describes the parameters found in this menu. Parameter Description Options On Chip USB This field allows you to determine on chip USB type or disable on chip USB. [V1.1+V2.0], [V1.1] UDB Memory Type Use this item to change the type of USB memory to shadow or Base memory. [Shadow], [Base Memory] USB KB Legacy Support This field enables or disables USB keyboard support function. [Enabled], [Disabled] USB Mouse Support This field enables or disables USB mouse support function.
Integrated Peripherals -Onboard I/O Chip Setup 36
The following table describes the parameters found in this menu. Parameter Description Options Onboard FDC Controller Select Enabled if your system has a floppy disk controller (FDC) installed on the system board and you wish to use it. If you install an add-in FDC or the system has no floppy drive, select Disabled in this field. [Enabled]. [Disabled] Onboard Serial Port 1 Select a logical COM port name and matching address for the serial port.
Power Management The Power Management menu lets you configure your system to most effectively save energy while operating in a manner consistent with your own style of computer use.
The following table describes the parameters found in this menu. Parameter Description Options ACPI Function This item allows you to enable or disable the ACPI function [Enabled], [Disabled] ACPI Suspend Type This item specifies the power saving modes for ACPI function. S1 (POSP: The S1 sleep mode is a low power state..
Parameter Description Options Soft-off by PWR/BTTN When Enabled, turning the [Instant-off]: Press down button system off with the on/off then power off instantly button places the system in a [Delay 4 Sec.]: Press Power button 3 very low-power-usage state, sec. to power off. Enter with only enough circuitry suspend if button is receiving power to detect power pressed less than 4 sec. button activity or Resume by Ring activity.
PCI/PnP Setup 41
The following table describes the parameters found in this menu. Parameter Description Options Init Display First Initialize the AGP video display before initializing any other display device on the system. Thus the AGP display becomes the primary display. Reset Configuration Data Normally, you leave this field Disabled.
PC Health Status 43
The following table describes the parameters found in this menu: arameter Description V core Detect system’s voltage status automatically CPU Temperature Detect CPU Temperature automatically CPU/SYSTEM FAN Speed (RPM) Detect CPU/SYSTEM Fan Speed Status automatically CPU Smart FAN Control The item displays the system Smart Fan Function status. It is always enabled by system. Options Frequency/Voltage Control CMOS Setup Utility - Copyright (C) 1985-2005,American Megatrends,Inc.
The following table describes the parameters found in this menu: Parameter Description Optio ns Auto Detect DIMM/PCI CLK This option allows you to enable/disable the feature of auto detecting the clock frequency of the installed PCI bus.
Load Default Settings This option opens a dialog box that lets you install defaults for all appropriate items in the Setup Utility. Parameter Description Load Default Settings Select the field loads the factory defaults for BIOS and Chipset Features, which the system automatically detects. This option opens a dialog box that lets you install optimized defaults for all appropriate items in the Setup Utility.
Set Supervisor/User Password When this function is selected, the following message appears at the center of the screen to assist you in creating a password.
Parameter Description Options Set When this function is selected, the following message Supervisor/User appears at the center of the screen to assist you in Password creating a password. ENTER PASSWORD Type the password, up to eight characters, and press. The password typed now will clear any previously entered password from CMOS Memory. You will be asked to confirm the password. Type the password again and press . You may also press to abort the selection.
Save & Exit Setup Highlight this item and press to save the changes that you have made in the Setup Utility and exit the Setup Utility. Parameter Description Options Save & Exit Setup Press to save the changes that have made in the Setup Utility and exit the Setup Utility. Press to save and Exit or to return to the main menu.
Exit Without Saving Highlight this item and press to discard any changes that you have made in the Setup Utility and exit the Setup Utility.
Chapter 3 Machine Disassembly and Replacement To disassemble the computer, you need the following tools: Wrist grounding strap and conductive mat for preventing electrostatic discharge. Wire cutter. Phillips screwdriver (may require different size). NOTE: The screws for the different components vary in size. During the disassembly process, group the screws with the corresponding components to avoid mismatches when putting back the components.
General Information Before You Begin Before proceeding with the disassembly procedure, make sure that you do the following: 1. Turn off the power to the system and all peripherals. 2.
Disassembly Procedure This section tells you how to disassemble the system when you need to perform system service. Please also refer to the disassembly video, if available. CAUTION: Before you proceed, make sure you have turned off the system and all peripherals connected to it.
Veriton M420/220/Extensa E420 Standard Disassembly Process Bezel Label Process: 1. According to the requirement, paste ATI, OS, CPU, HDMI and marketing label by SKU.
Veriton M220 Extensa E420 55
ODD install place Notice: I. Dual ODD assembly rule. Master ODD Slave ODD ODD Master ODD SUPERMULTI+ V DVD-DUAL V COMBO V CD-RW DVD V Slave ODD V CD-ROM V Remove side cover Process: 1. Put the Computer on the worktable lightly. 2. Release left side cover with 2 screws then remove left side cover.
Screw location Push the side cover Screw location Remove Front Bezel Process: 1. Remove the power switch cable from M/B F_PANEL port. 2. Remove front bezel from chassis.
Remove Cards Process: 1. Release the slot cover tooless 2. Remove VGA ､TV､Modem Card，the following list is for your reference about the mutual location relation (Optional by SKU). Modem card TV card VGA card Notice: I. Remove card, don’t touch any electric parts on PCB.
Remove HDD Data Cables Process: 1. Remove HDD/ODD data cable from M/B. 2. Remove master HDD data & power cable.
Remove ODD DATA cable Process: 1. Remove master ODD data and power cable from ODD. 2.
Cable routing Process: 1. Put master HDD Cable into HDD1 slot, And Put Slave HDD Cable into HDD2 slot Remove Cables Process: 1. Remove Audio cable from M/B “F-AUDIO”。 2. Remove card reader cable from M/B “USB2” 3. Remove USB1 cable from M/B “F_USB4” 4. Remove USB2 cable from M/B “F_USB3” 5. Remove recovery cable from M/B. 6. Remove the“Intrusion” cable from M/B.
cable clip USB 4 port USB 3 port Card reader Front audio cable “Recovery” cable location “Intrusion” cable location 62
Notice: I. Front panel USB cable must be always connect to M/B USB2 and USB3 port whether has card reader. II. The black cable of them is requested to close to the cooler when connecting “Recovery＂cable. III. The red cable of them is requested to close to PCI slot with MB when connecting “Intrusion” cable; Paste clip/Cable routing Process: 1. We should paste a cable clip on bottom, Put audio cable into the cable clip 2. Cable routing.
Remove HDD Process: 1. Remove Master HDD from the first HDD location. 3. Remove Slave HDD from the second HDD location. (Optional by SKU) Slave HDD Master HDD Remove card reader Process: 1. Remove card reader from chassis.
Remove FDD Cable Process: 1. Remove FDD digital cable just as pictures (Optional by SKU). 2. Plug 4 pins power cord from FDD slot.
Remove ODD Process: 1. Push the lock handle release ODD. 2. Remove Master ODD from the location. 3. Remove slave ODD from the location.
Remove Cables Process: 1. Remove 12V power cable from M/B connector “PWR2”. 2. Remove System fan cable from M/B connector “SYS FAN ”. 3. Remove P1 power cable from M/B connector “PWR”. 4. Remove heat sink cable from M/B connector “CPU_ FAN＂. 12V power cable System fan cable CPU- FAN P1 power cable Remove the Insert TPM card and speaker Process: 1. Remove the TPM card from M/B TPM connector (Optional by SKU). 2. Remove the speaker from Chassis.
TPM card II Remove the speaker 25mm I Audio 10mm speaker 25mm I III IV Audio 10mm II Note: I. Must take of the direction when connect the cables.
Remove System FAN Process: 1. Release four screws according to the following picture. 2. Remove Sys FAN (Optional by SKU) Release four screws.
Remove mother board Process: 1. Release 8PCS screws form the corresponding hole. 2. Release screws according to the following picture in turn. 3. Remove the Mother board from chassis.
Remove CPU cooler Process: 1. Release the clip and remove Cooler from the Retention module. Remove memory Process: 1. Open the memory slot then remove memory. 2. Remove the first Memory from DIMM1 slot. 3. Remove the second Memory from DIMM2 slot (Optional by SKU). DIMM1 DIMM2 Memory install place DIMM 1 DIMM 2 DIMM 3 A B A A B B A A A B A A B DIMM 4 Open the memory slot then remove memory.
Remove CPU Process: 1. Remove CPU according following the pictures. Corresponding Open the handle then removes CPU Remove I/O shielding Process: 1. Remove I/O Shielding.
Chapter 4 Troubleshooting Please refer to generic troubleshooting guide for troubleshooting information relating to following topics: Power-On Self-Test (POST) POST Check Points POST Error Messages List Error Symptoms List 73
Chapter 5 74
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ATX_POWER: ATX 24-pin Power Connector 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 Pin Signal Name Pin Signal Name 1 +3.3 13 +3.3V 2 +3.3 14 -12V 3 COM 15 COM 4 +5V 16 PS_ON 5 COM 17 COM 6 +5V 18 COM 7 COM 19 COM 8 PWR OK 20 -5V 9 5VSB 21 +5V 10 +12V 22 +5V 11 +12V 23 +5V 12 +3.
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Chapter 6 FRU (Field Replaceable Unit) List This chapter gives you the FRU (Field Replaceable Unit) listing in global configurations of Veriton M420/Veriton M220/Extensa E420. Refer to this chapter whenever ordering for parts to repair or for RMA (Return Merchandise Authorization). NOTE: Please note WHEN ORDERING FRU PARTS that you should check the most up-to-date information available on your regional web or channel.
Exploded Diagram NO DESCRIPTION NO DESCRIPTION 1 3.5’FILLER PANEL 11 USB BOARD 2 5.
NO DESCRIPTION NO DESCRIPTION 1 3-25-COVER 11 USB BOARD 2 5-25-COVER 12 USB BKT 3 VM200 BEZEL 13 RIGHT-SIDE 4 CD-ROM 14 CHASSIS 5 FDD-VJTH-PANEL 15 POWER-SUPPLY 6 HDD-DISK 16 FAN 7 NOTHER BOARD 17 PCI-BKT 8 HDD-LOCK-SLIDE 18 LEFT-SIDE 9 FDD-LOCK-SLIDE 19 10 CDROM- LOCK-SLIDE 20 84
NO DESCRIPTION NO DESCRIPTION 1 EM200_MAIN_BEZEL 11 FAN 2 3.25-COVER 12 PCI-BRACKET 3 5.25-COVER 13 LEFT SIDE DOOR 4 USB-SHIELDING 14 MOTHERBOARD 5 USB-PCB-ASM 15 HDD-LOCK-SLIDE 6 FDD-LOCK-SLIDE 16 HDD 7 CD-ROM LOCK SLIDE 17 3.
