Operation Manual

46 - FAQ and troubleshooting
FAQ AND TROUBLESHOOTING
This section lists frequently asked questions that may arise during the
use of your tablet, and gives easy answers and solutions to these
questions.
Aspect Question Answer
Audio
Why is there no
sound coming
from the device?
If the headset is plugged into the
device, the speaker is
automatically shut off. Disconnect
the headset.
Check that the device volume
setting is not muted.
Check that the volume control is
not at its lowest setting.
Memory
Why do I have
less storage than
the specifications
say?
A small amount of memory is
reserved for system security.
Multimedia files
Why can’t I view
my picture files?
You may be trying to view an
image that is not supported. Try a
different app.
Why can’t I view
my video files?
You may be trying to view a video
that is not supported. Try a
different app.
Why can’t I play
my music files?
You may be trying to play a file
that is not supported. Try a
different app.
System
information and
performance
How do I check
the OS version of
my device?
Open Settings > About tablet to
check the OS version (Kernel/
build number) and other hardware
and software information.
Where can I find
my serial number
ID?
Open Settings > About tablet >
Device Information.