Aspire Series Service Guide Service guide files and updates are available on the ACER/CSD web; for more information, please refer to http://csd.acer.com.
Revision History Please refer to the table below for the updates made on this service guide.
Copyright Copyright © 2010 by Acer Incorporated. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without the prior written permission of Acer Incorporated. Disclaimer The information in this guide is subject to change without notice.
Conventions The following conventions are used in this manual: SCREEN MESSAGES Denotes actual messages that appear on screen. NOTE Gives bits and pieces of additional information related to the current topic. WARNING Alerts you to any damage that might result from doing or not doing specific actions. CAUTION Gives precautionary measures to avoid possible hardware or software problems. IMPORTANT Reminds you to do specific actions relevant to the accomplishment of procedures.
Preface Before using this information and the product it supports, please read the following general information. 1. This Service Guide provides you with all technical information relating to the BASIC CONFIGURATION decided for Acer's "global" product offering. To better fit local market requirements and enhance product competitiveness, your regional office MAY have decided to extend the functionality of a machine (e.g. add-on card, modem, or extra memory capability).
VI
Table of Contents System Specifications 1 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 System Block Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 Notebook Tour . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5 Top View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Table of Contents Removing the Bluetooth Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58 Removing the USB Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60 Removing the Mainboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62 Removing the LAN Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64 Removing the RTC Battery . . . . . . . . . . . . . . . . . .
Table of Contents Internal Speaker Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .132 Internal Microphone Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .133 HDD Not Operating Correctly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .134 USB Failure (Right up/down side) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .135 Other Failures . . . . . . . . . . . . . . . . . . . . . . .
Table of Contents X
Chapter 1 System Specifications Features Below is a brief summary of the computer’s many features: Operating System • Platform • System Memory • Dual-channel DDR3 SDRAM support:· • Up to 4 GB of DDR3 1066 MHz memory, upgradeable to 8 GB using two soDIMM modules (for 64-bit OS) Display • 17" HD 1366 x 768 pixel resolution, high-brightness (200-nit) Acer CineCrystal™ LED-backlit TFT LCD, supporting simultaneous multi-window viewing via Acer GridVista™ • Mercury free, environment friendly • 16:9 as
• WLAN1, 10, 11:· • Acer InviLink™ Nplify™ 802.11 b/g/n Wi-Fi CERTIFIED™· • Acer InviLink™ 802.11b/g Wi-Fi CERTIFIED™ • WPAN1:Bluetooth® 2.1+EDR • WWAN1, 10, 12: UMTS/HSPA at 850/900/1900/2100 MHz and quad-band GSM/GPRS/ EDGE(850/900/1800/1900 MHz), upgradeable to 7.2 Mb/s HSDPA and 5.
Warranty • Environment Chapter 1 3
System Block Diagram 4 Chapter 1
Notebook Tour This section provides an overview of the features and functions of the notebook. Top View # Icon Item Description 1 Acer Crystal Eye webcam Web camera for video communication. (only for certain models) 2 Microphone Internal microphone for recording sound. 3 Display screen Also called Liquid-Crystal Display (LCD), displays computer output (configuration may vary by model). 4 HDD indicator Indicates when the HDD is active.
# Icon 8 Item Description Power Indicates the computer’s power status. Battery Indicates the computer’s battery status. 1. Charging: The light shows amber when the light is charging. 2. Fully charged: the light shows blue when in AC mode. Communication indicator Indicates the computer’s wireless connectivity status. 9 Click buttons (left, and right) The left and right buttons function like the left and right mouse buttons.
# Icon 5 6 Item Description USB 2.0 port Connects to USB 2.0 devices (e.g., USB mouse, USB camera). Microphone jack Accepts inputs from external microphones. Headphones/ speaker/line-out jack with S/PDIF support. Connects to audio line-out devices (e.g., speakers, headphones). Right View # Icon Item Description 1 USB 2.0 port Connects to USB 2.0 devices (e.g., USB mouse, USB camera). 2 Optical drive Internal optical drive; accepts CDs or DVDs.
Base View # Icon Item Description Battery bay Houses the computer’s battery pack. Note: The battery shown is for reference only. Your PC may have a different battery depending on the model purchased. Battery lock Locks the battery in position Hard disk bay Houses the computer’s hard disk (secured with screws) 4 Memory compartment Houses the computer’s main memory. 5 Ventilation slots and cooling fan Enable the computer to stay cool, even after prolonged use.
TouchPad Basics The following items show you how to use the TouchPad: 1 2 3 • Move your finger across the TouchPad (1) to move the cursor. • Press the left (2) and right (3) buttons located beneath the TouchPad to perform selection and execution functions. These two buttons are the equivalent of the left and right buttons on a mouse. Tapping on the TouchPad is the same as clicking the left button. Function Left Button (2) Right Button (3) Main TouchPad (1) Execute Quickly click twice.
Using the Keyboard Your computer has a close-to-full-sized keyboard and an embedded numeric keypad, separate cursor, lock, function and special keys. Lock Keys and embedded numeric keypad The keyboard has three lock keys which you can toggle on and off. Lock key Description Caps Lock When Caps Lock is on, all alphabetic characters typed are in uppercase. Num Lock When Num Lock is on, the embedded keypad is in numeric mode.
Windows Keys The keyboard has two keys that perform Windows-specific functions. Key Description Windows key Pressed alone, this key has the same effect as clicking on the Windows Start button; it launches the Start menu.
Hot Keys The computer employs hotkeys or key combinations to access most of the computer's controls like screen brightness and volume output. To activate hotkeys, press and hold the key before pressing the other key in the hotkey combination. Hotkey 12 Icon Function Description + Wireless communication switch Enables/disables the Wireless function. + Sleep Puts the computer in Sleep mode.
Special Keys On models that support the Euro symbol and the US dollar sign, the symbols can be located at the uppercenter and/or bottom-right of your keyboard. The Euro symbol 1. Open a text editor or word processor. 2. Hold and then press the <5> key at the upper-center of the keyboard. NOTE: Some fonts and software do not support the Euro symbol. See www.microsoft.com/typography/faq/ faq12.htm for more information. The US dollar sign 1. Open a text editor or word processor. 2.
Hardware Specifications and Configurations Processor Item Specification CPU • Type • CPU Package Power On-die Cache • Front Side Bus Processor Specifications Item CPU Speed Cores Bus Speed Cache Size Package Core Voltage Acer P/N CPU Fan True Value Table (UMA) CPU Temperature (Celcius) Fan Speed (RPM) SPL Spec (dBA) Throttling 50%: On= 100°C; OFF=85°C OS shut down at 105°C; H/W shut down at 110°C CPU Fan True Value Table (Discrete) CPU Temperature (Celcius) Fan Speed (RPM) SPL Spec (dBA
System Memory Item Specification Memory size 0MB (No on-board Memory) DIMM socket number 2 sockets Supports memory size per socket 4GB Supports maximum memory size 8GB Supports DIMM type DDR3 64 bit Supports DIMM Speed 1066/1333 MHz Video Specifications Item Specification Chipset Type Package • Features • • Hard Disk Drive Interface Item Specification Vendor & Model Name Seagate HGST Toshiba Western Digital Capacity (GB) 160, 250, 320, 500 160, 250, 320, 500 160, 250, 320, 500
Item Features Specification • Flash ROM 4MB • Support ISIPP • Support Acer UI • Support multi-boot • Suspend to RAM (S3)/Disk (S4) • Various hot-keys for system control • Support SMBIOS 2.3, PCI2.2. • Refer to Acer BIOS specification. • DMI utility for BIOS serial number configurable/asset tag • Support PXE • Support Y2K solution • Support WinFlash • Wake on LAN from S3 • Wake on LAN form S4 in AC mode • System information LCD 17.
Item Features Specification • Fully Qualified Bluetooth v2.1 with Class 2 specification RF output power. • Single-chip Bluetooth v2.1 + EDR solution • Enhanced Data Rate (EDR) compliant. • USB 2.0 full-speed device interface with support for Device Firmware Upgrade(DFU) • Full Piconet and Scatternet operation. • SPI interface supports external serial flash devices • Integrated PIFA Antenna with better RF performance. • Two on-chip 1.2V linear voltage regulators • USB 2.
Item Specifications Type CMOS image sensor with SXGA CMOS image sensor with SXGA CMOS image sensor with SXGA Interface USB Port 2.0 USB Port 2.0 USB Port 2.0 Focusing distance 70cm 70 cm 60 cm Dimensions (L x W x H mm) 65 x 8.0 x 3.74 mm 65.0±0.3 X 8.0±0.1 X 3.69+0.11/-0.2 mm 65.0 x 8.0 x 3.53 ± 0.2mm Sensor type OV9665 TBC OV9665 Pixel resolution 1280x1024 1280x1024 1280x1024 Pixel size 2 µm x 2 µm TBC 2 µm x 2 µm Image size 3.89mm(H) X 2.
Chapter 2 System Utilities BIOS Setup Utility The BIOS Setup Utility is a hardware configuration program built into your computer’s BIOS (Basic Input/ Output System). Your computer is already properly configured and optimized, and you do not need to run this utility. However, if you encounter configuration problems, you may need to run Setup. Please also refer to Chapter 4 Troubleshooting when problem arises.
Information The Information screen displays a summary of your computer hardware information. Information Main Phoenix SecureCore (tm) Setup Utility Security Boot Exit CPU Type: CPU Speed: Intel(R) Core (TM) i3 CPU 2130 MHz IDE0 Model Name: IDE0 Serial Number: IDE1 Model Name: IDE0 Serial Number: ATAPI Model Name: Hitachi HTS545016B9A300 091202PBGK061SHPZ7TN ST9160314AS 5VCCGNQJ Optiarc DVD RW AD-7585H System BIOS Version: VGA BIOS Version: V1.00 ATi 012.020.000.000.
Main The Main screen allows the user to set the system time and date as well as enable and disable boot option and recovery.
Security The Security screen contains parameters that help safeguard and protect your computer from unauthorized use. Information Main Security Phoenix SecureCore (tm) Setup Utility Boot Exit Item Specific Help Supervisor Password Is: User Password Is: HDD Password Is: Clear Clear Clear Set Supervisor Password Set User Password Set HDD Password [Enter] [Enter] [Enter] Password on Boot: [Disabled] F1 Help ESC Exit Select Item Select Menu Supervisor Password controls access to the setup utility.
Setting a Password Follow these steps as you set the user or the supervisor password: 1. Use the ↑ and ↓ keys to highlight the Set Supervisor Password parameter and press the Enter key. The Set Supervisor Password box appears: Set Supervisor Password Enter New Password Confirm New Password 2. [ [ ] ] Type a password in the “Enter New Password” field. The password length can not exceeds 8 alphanumeric characters (A-Z, a-z, 0-9, not case sensitive).
Changing a Password 1. Use the ↑ and ↓ keys to highlight the Set Supervisor Password parameter and press the Enter key. The Set Password box appears. Set Supervisor Password Enter Current Password Enter New Password Confirm New Password [ [ [ ] ] ] 2. Type the current password in the Enter Current Password field and press Enter. 3. Type a password in the Enter New Password field. Retype the password in the Confirm New Password field. 4. Press Enter.
Boot This menu allows the user to decide the order of boot devices to load the operating system. Bootable devices includes the USB diskette drives, the onboard hard disk drive and the DVD drive in the module bay.
Exit The Exit screen allows you to save or discard any changes you made and quit the BIOS Utility. Information Main Phoenix SecureCore (tm) Setup Utility Security Boot Exit Item Specific Help Exit Saving Changes Exit Discarding Changes Load Setup Defaults Discard Changes Save Changes F1 Help ESC Exit Select Item Select Menu Exit System Setup and save your changes to CMOS.
BIOS Flash Utility The BIOS flash memory update is required for the following conditions: • New versions of system programs • New features or options • Restore a BIOS when it becomes corrupted. DOS Flash Utility Perform the following steps to use the DOS Flash Utility: 1. Press F2 during boot to enter the Setup Menu. 2. Select Boot Menu to modify the boot priority order, for example, if using USB HDD to Update BIOS, move USB HDD to position 1.
Plug in the AC power to continue. 5. Flash is complete when the message Flash programming complete displays. WinFlash Utility Perform the following steps to use the WinFlash Utility: 28 1. Double click the WinFlash executable. 2. Click OK to begin the update. A progress screen displays. 3. When the process is complete, close all programs and applications and reboot the system.
Remove HDD/BIOS Password Utilities This section provide you with removing HDD/BIOS method: Remove HDD Password: When the user keys in the wrong password three times, the system reports the following error code to user. To unlock the HDD password, perform the following steps: 1. Press Enter to display the Select Item screen. 2. Select Enter Unlock Password and press Enter. An Unlock Password displays. 3. Make a note of the key, 76943488 in the example. 4.
Removing BIOS Passwords: If you key in the wrong Supervisor Password three times, System Disabled displays on the screen. See the image below. To reset the BIOS password, run clnpwd.exe as follows: 1. From a DOS prompt, Execute clnpwd.exe 2. Press 1 or 2 to clean the desired password shown on the screen. The onscreen message determines whether the function is successful or not.
Miscellaneous Utilities Using Boot Sequence Selector Boot Sequence Selector allows the boot order to be changes without accessing the BIOS. To use Boot Sequence Selector, perform the following steps: 1. Enter into DOS. 2. Execute BS.exe to display the usage screen. 3. Select the desired boot sequence by entering the corresponding sequence, for example, enter BS2 to change the boot sequence to HDD|CD ROM|LAN|Floppy.
3. Enter the required key number of the feature required to be modified. See the following table. Key No. Function Description 1 Enter 1 to modify the Asset Tag 2 Enter 2 to modify the Product Name 3 Enter 3 to modify the Serial Number 4 Enter 4 to modify the 1394 GUID Number 0 Enter 0 to exit the program Using the LAN MAC Utility Perform the following steps to write MAC information to eeprom: 1. 32 Use a text editor, for example Notepad, to edit the MAC.
Chapter 3 Machine Disassembly and Replacement This chapter contains step-by-step procedures on how to disassemble the notebook computer for maintenance and troubleshooting. Disassembly Requirements To disassemble the computer, you need the following tools: • Wrist grounding strap and conductive mat for preventing electrostatic discharge • Flat screwdriver • Philips screwdriver • Plastic flat screwdriver • Plastic tweezers NOTE: The screws for the different components vary in size.
Pre-disassembly Instructions Before proceeding with the disassembly procedure, make sure that you do the following: 34 1. Turn off the power to the system and all peripherals. 2. Unplug the AC adapter and all power and signal cables from the system. 3. Place the system on a flat, stable surface.
Disassembly Process The disassembly process is divided into the following sections: • External components disassembly • Main unit disassembly • LCD module disassembly The flowcharts provided in the succeeding disassembly sections illustrate the entire disassembly sequence. Observe the order of the sequence to avoid damage to any of the hardware components.
External Module Disassembly Process NOTE: The product previews seen in the disassembly procedures may not represent the final product color or configuration. Screw List Step Screw Quantity Base Cover Disassembly M2.5*5L(BNI) 6 2nd HDD Cover Disassembly M2.5*5L(BNI) 1 WLAN Module Disassembly M2.0*3L(BK) 1 HDD Disassembly M3.0*3.5L(NI) 2 2nd HDD Disassembly M3.0*3.5L(NI) 4 ODD Module Disassembly M2.0*3L(BK) 1 Part No.
Removing the Battery Pack 1. Turn the computer over. 2. Slide the battery lock/unlock latch to the unlock position. 3. Slide and hold the battery release latch to the release position (1), then slide out the battery pack from the main unit (2). 2 1 NOTE: The battery has been highlighted with a yellow oval as shown in the above image. Please detach the battery and follow local regulations for disposal.
Removing the Dummy Card 38 1. Press the dummy card in to allow it to spring out. 2. Pull the dummy card out.
Removing the Base Door 1. See “Removing the Battery Pack” on page 37. 2. Remove the six (6) screws. Step Base Door Disassembly 3. Screw M2.5*5L(BNI) Quantity Screw Type 6 Lift the base door up at the finger indentation location provided in the bottom cover.
Removing the Hard Disk Drive Module 40 1. See “Removing the Battery Pack” on page 37. 2. See “Removing the Base Door” on page 39. 3. Grasp the pull tab on the top of the HDD. 4. Pull the tab horizontally to slide the HDD out of the connector dock. 5. Lift the HDD out of the lower cover.
6. Remove the two (2) screws of the HDD bracket. Step HDD Bracket Disassembly 7. Screw M3.0*3.5L(NI) Quantity Screw Type 2 Lift the bracket away from the HDD.
Removing the DIMM Module 42 1. See “Removing the Battery Pack” on page 37. 2. See “Removing the Base Door” on page 39. 3. Push the memory module clips outwards. 4. Pull the memory module out.
Removing the WLAN Module 1. See “Removing the Battery Pack” on page 37. 2. See “Removing the Base Door” on page 39. 3. Detach the two (2) cables from the Wireless LAN module. IMPORTANT:Take note of the position of the Main (black) and Auxiliary (white) connectors. 4. Remove the one (1) screw. Ensure the cables are well clear of the module. Step WLAN Module Disassembly Chapter 3 Screw M2.
5. 44 Pull the WLAN module out and away.
Removing the 2nd HDD Module 1. See “Removing the Battery Pack” on page 37. 2. Remove the one (1) screw from the 2nd HDD module door. Step 2nd HDD Module Disassembly 3. Screw M2.5*5L(BNI) Quantity Screw Type 1 Remove the HDD module door from the lower cover.
4. Grasp the pull tab on the top of the HDD. 5. Lift the HDD out of the lower cover. 6. Remove the four (4) screws from the HDD bracket. Step HDD Bracket Disassembly 46 Screw M3.0*3.
7. Lift the bracket away from the HDD.
Removing the ODD Module 1. See “Removing the Battery Pack” on page 37. 2. See “Removing the Base Door” on page 39. 3. Pry the ODD from the chassis and pull the ODD completely out of the bay. 4. Remove the two (2) screws from the ODD bracket. Step ODD Module Disassembly 48 Screw M2.
5. Remove the ODD bracket. 6. Pry the ODD bezel off of the ODD module.
Main Unit Disassembly Process IMPORTANT: Cable paths and positioning may not represent the actual model. During the removal and replacement of components, ensure all available cable channels and clips are used and that the cables are replaced in the same position. NOTE: The product previews seen in the disassembly procedures may not represent the final product color or configuration.
Step Screw Bluetooth Module Disassembly TBD LAN Board Disassembly TBD PCH Heatsink Disassembly TBD LCD Module Disassembly M2.5*6L(BNI) Chapter 3 Quantity Part No.
Removing the Keyboard IMPORTANT: The keyboard is easily warped or damaged during the removal process. Take care not to use excessive force when removing to prevent damage. 1. See “Removing the Battery Pack” on page 37. 2. See “Removing the Base Door” on page 39. 3. See “Removing the DIMM Module” on page 42. 4. See “Removing the WLAN Module” on page 43. 5. See “Removing the 2nd HDD Module” on page 45. 6. See “Removing the ODD Module” on page 48. 7.
9. Gently pry up the keyboard. 10. Carefully flip the keyboard over. 11. Detach the keyboard FCC and remove the keyboard.
Removing the Upper Cover 54 1. See “Removing the Keyboard” on page 52. 2. Disconnect the power board FFC. 3. Unlock and disconnect the touchpad board FFC. 4. Unlock and disconnect the speaker cable.
5. Remove the seven (7) screws from the upper cover. Step Upper Cover Disassembly Chapter 3 Screw Quantity 2.5*4.0 (red callouts) 6 2.0*3.
6. Lift the upper cover away from the lower cover as shown. Removing the LCD Module 56 1. See "Removing the Upper Cover" on page 54 2. Pull the WLAN antenna up through the upper cover and free it from the cable channel. 3. Using the pull tab, release the LVDS cable from the connector.
4. Remove the four (4) screws from the hinges. Step Remove LCD Module 5. Screw M2.5*6.0 Quantity Screw Type 4 Remove the LCD module from the chassis. CAUTION: Make sure all cables are pulled back and away from the device to avoid damage during removal.
Removing the Bluetooth Module 1. See “Removing the Upper Cover” on page 54. 2. Disconnect the Bluetooth cable from the mainboard.. 3. Remove the one (1) screw from the Bluetooth module. Step Bluetooth Module Disassembly 4. 58 Screw M2.5*3 Quantity Screw Type. 1 LIft the Bluetooth module away from the upper cover.
5. Detach the Bluetooth module cable from the module.
Removing the USB Board 1. See “Removing the Upper Cover” on page 54. 2. Unlock the USB board connector and disconnect the cable from the mainboard. 3. Peel the cable off the adhesive. IMPORTANT:Take care not to tear the FFC pull tab during removal. 4. 60 Unlock the USB board cable connector and disconnect the cable from the board.
5. Remove one (1) screw from the USB board. Step USB Module Disassembly 6. Screw 2.5*6 Quantity Screw Type. 1 Lift the USB board clear of the chassis.
Removing the Mainboard 1. See “Removing the Upper Cover” on page 54. 2. Disconnect the following cables (a,b) from the mainboard.
3. Remove three (3) screws from the mainboard. Step Main Board Disassembly 4. Screw M2.5*6 Quantity Screw Type. 2 Lift the mainboard out of the chassis as shown.
Removing the LAN Board 1. See “Removing the Mainboard” on page 62. 2. Remove two (2) screws from the LAN board. Step LAN Module Disassembly 3. 64 Screw M2.5*6.0 Quantity Screw Type. 2 Lift the LAN board clear of the chassis.
Removing the RTC Battery 1. See “Removing the Mainboard” on page 62. 2. Pull the RTC battery off the mainboard. NOTE: The RTC battery has been highlighted with the yellow circle as shown in the previous image. Please detach the RTC battery and follow local regulations for disposal.
Removing the Thermal Module 66 1. See “Removing the Mainboard” on page 62. 2. Disconnect the thermal module fan connector. 3. Loosen the six (6) captive screws from the thermal module.
4. Lift the thermal module away from the main board.
Removing the CPU 68 1. See “Removing the Thermal Module” on page 66. 2. Unlock the CPU. Use a flathead screw driver to turn the screw 180º. 3. Lift the CPU out of the socket.
Removing the PCH Heatsink 1. See “Removing the Mainboard” on page 62. 2. Loosen the two (2) captive screws. 3. Lift the thermal unit away. Step Removing the PCH Heatsink Screw M2.5*6.0 Quantity Screw Type. 2 NOTE: Circuit boards >10 cm² have been highlighted with a yellow rectangle as shown in the previous image. Please detach the circuit board and follow local regulations for disposal.
Removing the DC-IN Cable Assembly 70 1. See “Removing the Mainboard” on page 62. 2. See “Removing the Upper Cover” on page 54. 3. Remove the DC-IN cable from the retention guides. 4. Lift the DC-IN cable assembly out of the chassis.
Removing the Switch Board 1. See “Removing the Upper Cover” on page 54. 2. Remove the two (2) screws. Step Switch Board Disassembly 3. Screw M2.5*2Ni Quantity Screw Type 2 Lift the switch board away from the upper cover (1) and turn it over (2).
4. 72 Unlock and disconnect the switch board FFC.
Removing the Power Board 1. See “Removing the Upper Cover” on page 54. 2. Unlock and disconnect the power board FFC.
3. Remove the three (3) screws. Step Power Board Disassembly 4. 74 Screw 2.0*3 Quantity Screw Type 3 Lift the power board away.
LCD Module Disassembly Process IMPORTANT: Cable paths and positioning may not represent the actual model. During the removal and replacement of components, ensure all available cable channels and clips are used and that the cables are replaced in the same position. NOTE: The product previews seen in the disassembly procedures may not represent the final product color or configuration.
Removing the LCD Bezel 1. See “Removing the Upper Cover” on page 54. 2. Remove the two (2) screws from the LCD bezel as shown. Step Removing the LCD Bezel 3. 76 Screw 2.5*4 Quantity Screw Type. 2 Pry the bezel away from the top-center and then work around until the entire bezel is detached.
4. Remove the bezel from the LCD module.
Removing the Camera Board 78 1. See “Removing the LCD Bezel” on page 76. 2. Pull up the camera board. 3. Disconnect the camera connector.
Removing the LCD Panel 1. See “Removing the LCD Bezel” on page 76. 2. Remove the six (6) screws from the LCD panel. Step LCD Panel Disassembly 3. Screw 2.
4. Disconnect the microphone cable. 5. Lift the LCD panel out. 6. Remove 6 screws from the LCD brackets (3 on each side). Step LCD Bracket Disassembly 80 Screw 2.
7. Separate the brackets from the panel as shown. 8. Peel the LVDS cable off the panel. 9. Continue peeling the cable off the LCD panel.
10. Peel back the mylar tape and disconnect the LVDS cable. 11. Remove the adhesive foil tabs covering the microphone cable. 12. Lift up the microphone cable and remove it from the LCD cover.
Removing the Antennas 1. See “Removing the LCD Panel” on page 79. 2. Remove the antenna cables from the retention guides. 3. Free the cables completely. 4. Pry the left antenna from the casing.
5. 84 Pry the right antenna from the casing.
LCD Reassembly Procedure Replacing the Microphone 1. Lay the microphone cable in the LCD cover and replace the adhesive foil tabs. 2. Replace the microphone.
Replacing the Antennas 86 1. See See “Replacing the Microphone” on page 85. 2. Adhere the left antenna down firmly onto the LCD module casing. 3. Adhere the right antenna down firmly onto the LCD module casing.
4. Lay the cables around the module edge.
Replacing the LCD Panel 88 1. See “Replacing the Antennas” on page 86. 2. Connect the FPC cable connector. 3. Place the protective clear adhesive mylar tape down firmly over the connector. 4. Continue adhering the webcam cable to the LCD panel.
5. Adhere the webcam cable to the back of the LCD panel, in parallel with the panel edges. 6. Replace the brackets to the panel as shown. 7. Replace the six (6) screws to the LCD brackets (3 on each side).
8. Replace the LCD panel into the top cover. 9. Replace the six (6) screws to the LCD panel. 10. Connect the microphone cable.
11.
Replacing the Camera Board 92 1. See “Replacing the LCD Panel” on page 88. 2. Connect the cable to the Camera Board. 3. Lay the Camera board down and press firmly to apply the adhesive.
Replacing the LCD Bezel 1. See “Replacing the Camera Board” on page 92. 2. Place the bezel hinge covers over the hinges. Ensure the cables are correctly exiting the hinges. 3. Press down on the top middle edge of the bezel to engage the locking clips. 4. Press down on the bezel edge working simultaneously around the edges to the bottom.
5. 94 Replace the two (2) bezel screws.
Main Unit Reassembly Process Replacing the Power Assembly 6. Place the DC jack into the lower cover. 7. Lay the cables in the retention guides.
Replacing the PCH Thermal Module 1. Place the PCH thermal module on the PCH chip. 2. Replace the two (2) screws. Replacing the CPU IMPORTANT: The CPU has a Pin1 locator that must be positioned corresponding to the marker on the CPU socket. 1. Place the CPU into the CPU socket as shown, taking note of the Pin1 locator.
2. Using a flat-bladed screw driver, rotate the CPU locking screw 180° clockwise to secure the CPU in place.
Replacing the Thermal Module IMPORTANT: Apply a suitable thermal grease and ensure all heat pads are in place before replacing the Thermal Module. The following thermal grease types are approved for use: • • • Silmore GP50 Honeywell Jet Motor 7762 The following thermal pads are approved for use: • Eapus XR-PE 1. See “Replacing the CPU” on page 96. 2. Remove all traces of thermal grease from the CPU using a lint-free cloth or cotton swab and Isopropyl Alcohol, Acetone, or other approved cleaning agent.
Replacing the RTC Battery 1. Push the RTC battery into the cradle on the mainboard, plus (+) side up.
Removing the LAN Board 100 1. Line up the screw holes, then replace the LAN board onto the mainboard. 2. Replace the two (2) screws.
Replacing the Main Board 1. See “Replacing the Power Assembly” on page 95. 2. See “Replacing the PCH Thermal Module” on page 96. 3. See “Replacing the CPU” on page 96. 4. See “Replacing the Thermal Module” on page 98. 5. See “Replacing the RTC Battery” on page 99. 6. See “Removing the LAN Board” on page 100. 7. Slide the main board external connector edge in first to the lower case, then lower into place. 8. Replace the three (3) screws to secure the mainboard to the lower cover.
9. 102 Connect the CD-IN connector.
Replacing the USB board 1. See “Replacing the Main Board” on page 101. 2. Place the USB board into the lower case edge first. 3. Replace the one (1) screw. 4. Adhere the USB board FFC to the chassis.
104 5. Connect and lock the USB board FFC to the USB board. 6. Connect and lock the USB board FFC to the mainboard.
Replacing the Bluetooth Module 1. See “Replacing the Main Board” on page 101. 2. Connect the Bluetooth cable to the Bluetooth module. 3. Place the Bluetooth module onto the mainboard pressing down firmly. 4. Replace the one (1) screw.
5. 106 Connect the Bluetooth module cable to the main board.
Replacing the LCD Module 1. See “Replacing the Main Board” on page 101. 2. Place the LCD module hinges into position on the lower case. 3. Replace the four (4) screws, two each in the left and right hinges. 4. Insert the antenna cables through the lower cover and pull through from the other side.
108 5. Lay the LVDS cable across the assembly as shown and press down firmly. 6. Connect the LVDC cable.
Replacing the Power Board 1. Place the power board into the upper cover. 2. Replace the three (3) screws. 3. Connect and lock the FFC.
Replacing the Switch Board 110 1. Connect and lock the FFC. 2. Turn the switch board over and place into the upper cover. 3. Replace the two (2) screws.
Replacing the Upper Cover 1. See “Replacing the Main Board” on page 101. 2. See “Replacing the LCD Module” on page 107. 3. See “Replacing the Bluetooth Module” on page 105. 4. See “Replacing the USB board” on page 103. 5. See “Replacing the Power Board” on page 109. 6. See “Replacing the Switch Board” on page 110. 7. Place the upper cover onto the lower cover aligning the hinges first and then press down around the edges.
8. Replace the seven (7) screws. 9. Turn the computer over and replace the twenty (24) screws on the bottom cover. 10. Connect the speaker cable.
11. Connect and lock the Switch Board FFC. 12. Connect and lock the Power board FFC.
Replacing the Keyboard 114 1. See “Replacing the Upper Cover” on page 111. 2. Connect and lock the FFC to the mainboard. 3. Turn the keyboard over and insert the bottom edge in first, then push to down ensure the five latches across the top are fully secured.
Replacing the Wireless LAN Module 1. See “Replacing the Keyboard” on page 114. 2. Insert the wireless LAN module into the connector. 3. Replace the one screw. 4. Replace the connectors. The white (Aux) cable attaches to the connector marked 2 on the board. The black (Main) cable attaches to the connector marked 1 on the board.
Replacing the DIMM Module 116 1. See “Replacing the Keyboard” on page 114. 2. Slide the DIMM module into the connector. 3. Press down till the locking springs click into place.
Replacing the 2nd HDD Module 1. See “Replacing the Keyboard” on page 114. 2. Replace the HDD bracket. 3. Replace the four (4) screws. 4. Place the HDD into the lower cover.
118 5. Replace the HDD cover. 6. Replace the one (1) screw.
Replacing the Hard Disk Drive 1. See “Replacing the Keyboard” on page 114. 2. Place the HDD bracket onto the HDD. 3. Replace the two (2) screws. 4. Insert the HDD into the bay inserting the bracket flanges into the lower cover slot first.
5. 120 Grasp the tab and slide the HDD firmly into the docking connector.
Replacing the ODD Module 1. See “Replacing the Keyboard” on page 114. 2. Replace the ODD bezel. 3. Replace the ODD bracket. 4. Replace the two (2) screws of the ODD bracket.
5. 122 Push the ODD completely into the bay until flush with the lower cover.
Replacing the Base Door 1. See “Replacing the Wireless LAN Module” on page 115. 2. See “Replacing the DIMM Module” on page 116. 3. See “Replacing the Hard Disk Drive” on page 119. 4. See “Replacing the ODD Module” on page 121. 5. Insert the base door edge flanges into the slots. 6. Lower the base door. 7. Tighten the six (6) screws.
Replacing the Battery 1. See “Replacing the Base Door” on page 123. 2. Slide the battery into position. 3. Close the locking latch. Replace the Dummy Card Push the dummy card into the slot until it clicks into place.
Chapter 4 Troubleshooting Common Problems Use the following procedure as a guide for computer problems. NOTE: The diagnostic tests are intended to test only Acer products. Non-Acer products, prototype cards, or modified options can give false errors and invalid system responses. 1. Obtain the failing symptoms in as much detail as possible. 2. Verify the symptoms by attempting to re-create the failure by running the diagnostic test or by repeating the same operation. 3.
Power On Issue If the system doesn’t power on, perform the following actions one at a time to correct the problem. Do not replace non-defective FRUs: Start Check AC/Battery NG Swap AC/Battery try OK Swap M/B Computer Shuts down Intermittently If the system powers off at intervals, perform the following actions one at a time to correct the problem. 126 1. Check the power cable is properly connected to the computer and the electrical outlet. 2.
No Display Issue If the Display doesn’t work, perform the following actions one at a time to correct the problem. Do not replace non-defective FRUs: START Replace LCD Panel and Cable No LCD Module OK? Power On ? Ext. DDRAM module connected properly? Replace the main board No No Go to No Power troubleshooting step Reconnect SDRAM Module Ext.
If the computer boots correctly, add the devices one by one until the failure point is discovered. 6. Reseat the memory modules. 7. Remove the drives (see “Disassembly Process” on page 35). 8. If the Issue is still not resolved, see “Online Support Information” on page 157. Abnormal Video Display If video displays abnormally, perform the following actions one at a time to correct the problem. 1. Reboot the computer. 2.
6. If the Issue is still not resolved, see “Online Support Information” on page 157. LCD Failure If the LCD fails, perform the following actions one at a time to correct the problem.
Built-In Keyboard Failure If the built-in Keyboard fails, perform the following actions one at a time to correct the problem.
TouchPad Failure If the TouchPad doesn’t work, perform the following actions one at a time to correct the problem.
Internal Speaker Failure If the internal Speakers fail, perform the following actions one at a time to correct the problem. Do not replace non-defective FRUs: Start Check M/B SPK cable NG Re-assemble the SPK cable to M/B OK Swap M/B Sound Problems If sound problems are experienced, perform the following actions one at a time to correct the problem. 132 1. Reboot the computer. 2. Navigate to Start´ Control Panel´ System and Maintenance´ System´ Device Manager.
9. Restore system and file settings from a known good date using System Restore. If the issue is not fixed, repeat the preceding steps and select an earlier time and date. 10. Reinstall the Operating System. 11. If the Issue is still not resolved, see “Online Support Information” on page 157. Internal Microphone Failure If the internal Microphone fails, perform the following actions one at a time to correct the problem. Do not replace non-defective FRUs: Start Check M/B Mic.
8. If the Issue is still not resolved, see “Online Support Information” on page 157. HDD Not Operating Correctly If the HDD does not operate correctly, perform the following actions one at a time to correct the problem. 1. Disconnect all external devices. 2. Run a complete virus scan using up-to-date software to ensure the computer is virus free. 3. Run the Windows 7 Startup Repair Utility: a. insert the Windows 7 Operating System DVD in the ODD and restart the computer. b.
USB Failure (Right up/down side) If the rightside USB port fails, perform the following actions one at a time to correct the problem. Do not replace non-defective FRUs: Start OK Check USB/B to M/B cable NG OK OK Check USB/B NG Re-assemble the USB/B cable to M/B Swap USB/B and USB cable Swap M/B Other Failures If the VGA board, LAN Port, external MIC or Speakers, PCI Express Card, 5-in-1 Card Reader or Volume Wheel fail, perform the following general steps to correct the problem.
Intermittent Problems Intermittent system hang problems can be caused by a variety of reasons that have nothing to do with a hardware defect, such as: cosmic radiation, electrostatic discharge, or software errors. FRU replacement should be considered only when a recurring problem exists. When analyzing an intermittent problem, do the following: 1. Run the advanced diagnostic test for the system board in loop mode at least 10 times. 2. If no error is detected, do not replace any FRU. 3.
Post Code Reference Tables These tables describe the POST codes and descriptions during the POST. Post Code Range Phase POST Code Range SEC 0x01 - 0x0F PEI 0x70 - 0x9F DXE 0x40 - 0x6F BDS 0x10 - 0x3F SMM 0xA0 - 0xBF S3 0xC0 - 0xCF ASL 0x51 – 0x55 0xE1 – 0xE4 PostBDS 0xF9 – 0xFE InsydeH2ODDT™ Reserve 0xD0 – 0xD7 OEM Reserve 0xE8 – 0xEB Reserved 0xD8 – 0xE0 0xE5 – 0xE7 0xEC – 0xF8 SEC Phase POST Code Table Functionality Name (Include\ PostCode.
Functionality Name (Include\ PostCode.h) Phase Post Code PEI_PROGRAM_CLOCK_GEN PEI 7A Clock Generator Initialization PEI_IGD_EARLY_INITIAL PEI 7B Internal Graphic device early Initialization PEI_HECI_INIT PEI 7C HECI Initialization PEI_WATCHDOG_INIT PEI 7D Watchdog timer Initialization PEI_MEMORY_INIT PEI 7E Memory Initial for Normal boot.
Functionality Name (Include\ PostCode.
Functionality Name (Include\ PostCode.
Phase Post Code ASL_ENTER_S4 ASL 54 Prepare to enter S4 ASL_ENTER_S5 ASL 55 Prepare to enter S5 ASL_WAKEUP_S1 ASL E1 System wakeup from S1 ASL_WAKEUP_S3 ASL E3 System wakeup from S3 ASL_WAKEUP_S4 ASL E4 System wakeup from S4 Functionality Name (Include\ PostCode.h) Description SMM Functions POST Code Table Functionality Name (Include\ PostCode.
142 Chapter 4
Chapter 5 Jumper and Connector Locations Mainboard Top View Item Chapter 5 Description Item Description 143
Mainboard Bottom View Item 144 Description Item Description Chapter 5
Clearing Password Check and BIOS Recovery This section provides a procedure for clearing the password and BIOS. The Hardware Open Gap on the main board clears the CMOS of all user settings and restores factory defaults. Mainboard CMOS Discharge Discharging the CMOS clears all user settings. 1. Disassemble the notebook and take out the 2nd HDD. See “Removing the 2nd HDD Module” on page 45. 2. Remove the RTC battery. See “Removing the RTC Battery” on page 65. TBD - Check this with Charles 3.
BIOS Recovery by Crisis Disk BIOS Recovery Boot Block The BIOS Recovery Boot Block is a special block of BIOS. It is used to boot up the system with minimum BIOS initialization. Users can enable this feature to restore the BIOS firmware to the factory settings if a BIOS flash process fails. BIOS Recovery Hotkey The system provides a function hotkey: Fn+Esc, to enable the BIOS Recovery process when a system is powered on during BIOS POST.
Chapter 6 FRU (Field Replaceable Unit) List This chapter gives you the FRU (Field Replaceable Unit) listing in global configurations of the computer. Refer to this chapter whenever ordering for parts to repair or for RMA (Return Merchandise Authorization). Please note that WHEN ORDERING FRU PARTS, you should check the most up-to-date information available on your regional web or channel. For whatever reasons a part number change is made, it will not be noted on the printed Service Guide.
Main Assembly Item 148 Description Part Number Chapter 6
Item Description Part Number NOTE: Part numbers may be different depending on your model. Please refer to the FRU List for a full listing of part numbers.
LCD Assembly Item Description Part Number NOTE: Part numbers may be different depending on your model. Please refer to the FRU List for a full listing of part numbers.
FRU List Screw Table Chapter 6 151
152 Chapter 6
Appendix A Model Definition and Configuration Appendix A 153
154 Appendix A
Appendix B Test Compatible Components This computer’s compatibility is tested and verified by Acer’s internal testing department. All of its system functions are tested under Windows® 7 environment. Refer to the following lists for components, adapter cards, and peripherals which have passed these tests. Regarding configuration, combination and test procedures, please refer to the Compatibility Test Report released by the Acer Mobile System Testing Department.
156 Appendix B
Appendix C Online Support Information This section describes online technical support services available to help you repair your Acer Systems. If you are a distributor, dealer, ASP or TPM, please refer your technical queries to your local Acer branch office. Acer Branch Offices and Regional Business Units may access our website. However some information sources will require a user i.d. and password. These can be obtained directly from Acer CSD Taiwan.
158
Index A F Antennas Features Removing 83, 86 1 27 Flash Utility 27 FLASH Utility B FRU (Field Replaceable Unit) List Battery Pack Removing 37 147 H BIOS ROM type 15 vendor 15 Hard Disk Drive Module 19–27 Advanced 22 Boot 25 Exit 26 Navigating 19 Power 25 Save and Exit 26 Security 22 System Security 26 Hibernation mode Removing BIOS Utility 12 Hot Keys 10 hotkey I Indicators 8 Intermittent Problems 136 133 Internal Speaker Failure 132 Internal Microphone Failure brightness hotkeys
Power On 126 Touch Pad 131 USB 135 Mainboard Removing 62 media access on indicator 8 Memory Check U 126 Undetermined Problems Microphone Upper Cover Removing 79 Model Definition 136 Removing 153 54 USB Failure (Rightside) N 135 utility No Display Issue BIOS 127 19–27 V num lock on indicator 8 volume O hotkeys ODD Failure 12 W 135 Online Support Information 157 P Windows 2000 Environment Test 155 WLAN Board Removing Panel 43 5 PC Card 8 Power On Failure 126 S Speake