Specifications

PC/II+p Board Technical Reference Manual 94
MT002615 ©1999-2001, Megatel Computer Corporation
12 Service Information
If you feel your board requires service, Megatel Service Department will do all it can to get you up and
running – quickly.
If you purchased your board from a Distributor:
Our distributors are technically capable and will help you to determine and correct your problem. Since your
proof of purchase was obtained from the Distributor, please return your board to them. Please follow their
instructions for returning your board for service.
If you purchased your board directly from Megatel:
Please Call or Fax to Megatel's Service Department prior to shipping, to receive your RMA# (Return
Materials Authorization number). You may also submit a request for an RMA# from our web-site
http://www.metatel.ca
. Boards that do not have RMA#s will not receive priority. To receive an RMA#, you will
be required to provide the following information:
1. Company Name
2. Board Model Number or Product Order Number
3. Board Serial Number
4. Description of the Problem
5. Purchase Order Number
Special Shipping Instructions
Along with the information on the Megatel SERVICE FORM (see next page), please include the following on
one of your commercial invoices:
1. The value of the board(s) – this value must match the invoice(s) we sent with the boards
2. A copy of the invoice(s) we sent with the boards (Proof of Purchase)
3. Be sure to state one of the following
a) "Canadian Goods Being Returned for Repair"
b) "Canadian Goods Being Returned for Warranty Repair"
c) "Canadian Goods Being Returned"
One copy of the above documents is to be placed inside the shipping box and one copy is to be placed on
the outside of the shipping box (marked for CUSTOMS). Other products (i.e. disk drives, LCD panels, etc.)
that were not purchased from Megatel, but will be used as part of the servicing of the returned board, must
be shipped separately and listed in the Megatel SERVICE FORM (next page) under "Equipment Sent
Separately" heading. Products not purchased from Megatel should be shipped under a temporary import
license of the maximum time limit.
Send PREPAID to the SERVICE DEPT. at:
MEGATEL COMPUTER CORPORATION
125 WENDELL AVENUE
WESTON, ONTARIO
M9N 3K9 CANADA
Our harmonized Number: 8471.92.00
Call us at [phone] between the hours of 9am to 5pm EST or send a Fax to [phone].