Veriton N2110G ThinClient Computer Service Guide SG V1.
Revision History Please refer to the table below for the updates made on this service guide. ii Date Version 07-31-2012 First Draft 07-31-2012 V1.
Copyright Copyright © 2012 by Acer Incorporated. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without the prior written permission of Acer Incorporated.
Disclaimer The information in this guide is subject to change without notice. Acer Incorporated makes no representations or warranties, either expressed or implied, with respect to the contents hereof and specifically disclaims any warranties of merchantability or fitness for any particular purpose. Any Acer Incorporated software described in this manual is sold or licensed "as is".
Conventions The following conventions are used in this manual: SCREEN MESSAGES Denotes actual messages that appear on screen. NOTE Gives additional information related to the current topic. WARNING Alerts you to any physical risk or system damage that might result from doing or not doing specific actions. CAUTION Gives precautionary measures to avoid possible hardware or software problems. IMPORTANT Reminds you to do specific actions relevant to the accomplishment of procedures.
Service Guide Coverage This Service Guide provides you with all technical information relating to the BASIC CONFIGURATION decided for Acer's "global" product offering. To better fit local market requirements and enhance product competitiveness, your regional office MAY have decided to extend the functionality of a machine (e.g. add-on card, modem, or extra memory capability). These LOCALIZED FEATURES will NOT be covered in this generic service guide.
Table of Contents Features and Specifications............................................................................... 1 System Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 I/O Ports and LED Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Table of Contents Status Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39 SEC Status Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39 PEI Status Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39 DXE Status Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40 CPU Exception Status Codes . . . .
Chapter 1 Features and Specifications This chapter lists the features and specifications of the Veriton N2110G ThinClient computer. NOTE The items listed in this section are for reference only. The exact configuration of your TC depends on the model purchased. Refer to the FRU list chapter on page 53 for a detailed list of models supported by each hardware component. System Features Component Operating system support Description • Microsoft Windows Embedded Standard 7 SP1 (WES7) • Devon - Detos v7.1.
I/O Ports and LED Indicators Component Description I/O ports • Front panel – USB ports (two) – Headphone/line-out jack – Microphone/line-in jack • Rear panel – Two HDMI port – USB ports (2*USB2.0, 2*USB3.0) – Ethernet jack (RJ45) – Headphone/line-out jack – Microphone/line-in jack – DC-in jack LED display and buttons • Power LED • LAN LED Physical Specifications Aspect Description Chassis dimension (W × D × H) 40 mm (W) x 213 mm (D) x 259 mm (H) System weight 1.407 Kg.
System Tour The pictures and tables in this section illustrate the physical outlook of the computer. Front View No. Component 1 Power button/indicator 2 LAN LED indicator 3~4 USB 2.
Rear Panel 4 No. Component 1 USB 3.0 ports 2 LAN connector 3~4 HDMI ports 5 USB 2.
Chapter 2 System Utilities CMOS Setup Utility CMOS setup is a hardware configuration program built into the system ROM, called the complementary metaloxide semiconductor (CMOS) Setup Utility. Since most systems are already properly configured and optimized, there is no need to run this utility. You will need to run this utility under the following conditions.
Navigating Through the Setup Utility Use the following keys to move around the Setup utility. • Left and Right arrow keys – Move between selections on the menu bar. • Up and Down arrow keys – Move the cursor to the field you want. • + and - keys – Select a value for the currently selected field (only if it is user-configurable). Press these keys repeatedly to display each possible entry, or the Enter key to choose from a pop-up menu. NOTE: Grayed-out fields are not user-configurable.
Info The Info menu displays basic information about the system. Parameter Description Product Name Displays the product name (15 characters). System Manufacturer Displays the system manufacturer. BIOS Version Displays the current system BIOS version. Memory Information Total Memory Total size of system memory installed on the system. System Date Set the date following the weekday-month-day-year format. System Time (hh:mm:ss) Set the system time following the hour-minute-second format.
Advanced 8 Parameter Description Option Onboard LAN PXE Boot Enable or Disable Boot Option for Legacy Network Devices. Enabled Disabled Wake up on LAN Turning this feature on will wake the system up when the internal LAN device receives a Magic Packet in Power-Off state. Enabled Disabled EUP Function Enable/Disable EUP Function. Enabled Disabled AC Power Recovery Specifies behaviour on AC power recovery after AC power is disconnected and then plugged in.
Boot Parameter Description Option Specifies the boot order from the available devices.
Security Parameter Description Option Administrator Password Indicates the status of the supervisor password. Installed Not Installed User Password Indicates the status of the User password. Installed Not Installed Setting an system password 1. Use the up/down arrow keys to select a password parameter (Set Administrator Password or Set User Password) menu then press Enter. A password box will appear. 2. Type a password then press Enter.
Exit Parameter Description Save Changes and Reset Reset the system after saving the changes of setup menu. Discard Changes and Reset Reset without saving. Load Optimized Defaults Restore/Load Defaults values for all the setup options.
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Chapter 3 System Disassembly This chapter contains step-by-step procedures on how to disassemble the ThinClient computer for maintenance and troubleshooting. Disassembly Requirements To disassemble the computer, you need the following tools: • Wrist grounding strap and conductive mat for preventing electrostatic discharge • Philips screwdriver NOTE: The screws for the different components vary in size.
Disassembly Procedures Removing the Computer Stand 14 1. Place the computer on its side in a flat surface. 2. Remove the screw securing the computer stand to the chassis. 3. Pull the computer stand away from the chassis.
Removing the Side Panel 1. Remove the four screws securing the side panel to the chassis. 2. Gently pry the sides of the panel away from the chassis (1) then detach the side panel (2).
Removing the Heatsink Assembly WARNING: The heatsink becomes very hot when the system is on. NEVER touch the heatsink with any metal or with your bare hands. 16 1. Loosen the six screws that secure the heatsink assembly to the mainboard. 2. Lift the heatsink assembly off the mainboard.
Removing the Speaker Module 1. Disconnect the speaker cable from the mainboard. 2. Remove the two screws securing the speaker module to the chassis. 3. Lift the speaker module from the chassis.
Removing the WLAN Module 1. Disconnect the antenna cables from the WLAN card. NOTE: For reference during machine reassembly, note which cable color corresponds to the main (white) and auxiliary (black) connectors. 2. 18 Remove the screw securing the WLAN module to the mainboard.
3. Detach the WLAN module from the mainboard. Note: A circuit board >10 cm2 has been highlighted with the yellow rectangle as above image shows. Please follow local regulations for disposal of detached circuit boards.
Removing the SSD Module 1. Remove the two screws securing the SSD module to the mainboard. 2. Detach the SSD module from the mainboard. Note: A circuit board >10 cm2 has been highlighted with the yellow rectangle as above image shows. Please follow local regulations for disposal of detached circuit boards.
Removing the Mainboard 1. Detach the rear IO bracket from the chassis. 2. Remove the four screws that secure the mainboard to the chassis.
3. Gently lift the board off the chassis. Note: A circuit board >10 cm2 has been highlighted with the yellow rectangle as above image shows. Please follow local regulations for disposal of detached circuit boards. 4. Gently push the RTC battery sideways (1), then lift it off the mainboard (2). Note: The RTC battery has been highlighted with the yellow circle as above image shows. Please follow local regulations for disposal of used batteries.
Removing the Memory Modules 1. Turn the mainboard over to access the DIMM slots at the bottom of the mainboard. 2. Press outward the holding clips on both sides of the DIMM slot to release the DIMM (1), then gently pull the DIMM upward to remove it from the chassis (2). Note: A circuit board >10 cm2 has been highlighted with the yellow rectangle as above image shows. Please follow local regulations for disposal of detached circuit boards. 3. Repeat Step 2 to remove the remaining memory module.
Removing the WLAN Antenna 24 1. Detach the black antenna cable from the latches that secures it to the chassis. 2. Gently lift the antenna clip with black cable from its socket. 3. Remove the antenna clip with black cable from the chassis.
4. Gently lift the antenna clip with white cable from its socket. 5. Remove the antenna clip with white cable from the chassis.
Reassembly Procedures Reinstalling the WLAN Antenna 26 1. Insert the antenna clip with white cable into the chassis. 2. Place the antenna clip with white cable into its socket.
1. Insert the antenna clip with black cable into the chassis. 2. Place the antenna clip with black cable into its socket. 3. Secure the black antenna cable to the chassis by inserting it into the latches as shown.
Reinstalling the Memory Modules 1. Insert the memory module into the DIMM slot (1), then press it down until it latch into place (2). 2. Repeat Step 1 to install the other memory module.
Reinstalling the Mainboard 1. Slide the RTC battery into its socket in the mainboard until it latches into place. 2. Slide the mainboard into the chassis.
30 3. Secure the mainboard to the chassis using four screws. 4. Align the latches of the rear IO bracket with the chassis (1), then gently push until the bracket latch into place (2).
Reinstalling the SSD Module 1. Insert the SSD module into the mainboard. 2. Secure the SSD module to the mainboard using two screws.
Reinstalling the WLAN Module 1. Detach the WLAN module from the mainboard. 2. Secure the WLAN module to the mainboard using one screw. 3. Connect the antenna cables to the WLAN card. NOTE: For reference during machine reassembly, note which cable color corresponds to the main (white) and auxiliary (black) connectors.
Reinstalling the Speaker Module 1. Place the speaker module into the chassis. 2. Secure the speaker module to the chassis using two screws. 3. Connect the speaker cable to the mainboard.
Reinstalling the Heatsink Assembly WARNING: The heatsink becomes very hot when the system is on. NEVER touch the heatsink with any metal or with your bare hands. 34 1. Place the heatsink assembly into the mainboard. 2. Tighten the six screws that secure the heatsink assembly to the mainboard.
Reinstalling the Side Panel 1. Place the side panel into the chassis then press on all sides until it latches into place. 2. Secure the side panel to the chassis using four screws.
Removing the Computer Stand 36 1. Push the computer stand into the chassis. 2. Secure the computer stand to the chassis using one screw.
Chapter 4 Troubleshooting This chapter lists the POST error indicators and BIOS beep codes, as well as general troubleshooting instructions. Hardware Diagnostic Procedure 1. Obtain as much detail as possible about the symptoms of the system failure. 2. Verify the symptoms by attempting to recreate the failure by running the diagnostic tests or repeating the same operation. 3.
System Internal Inspection 1. Turn off the power to the computer and all peripherals. 2. Unplug the power cord from the computer. 3. Unplug the network cable and all connected peripheral devices from the computer. 4. Place the computer on a flat, steady surface. 5. Remove the side panel as described in page 15. 6. Verify that the SSD module and the RTC battery are properly seated. 7. Remove the mainboard as described in page 21. 8. Verify that memory module(s) are properly seated. 9.
Checkpoint Description 0xF9 – 0xFF Recovery errors (PEI) Status Codes SEC Status Codes Checkpoint Description 0x1 Power on. Reset type detection (soft/hard).
Checkpoint Description 0x33 CPU post-memory initialization. Cache initialization 0x34 CPU post-memory initialization. Application Processor(s) (AP) initialization 0x35 CPU post-memory initialization.
Checkpoint Description 0x65 CPU DXE initialization (CPU module specific) 0x66 CPU DXE initialization (CPU module specific) 0x67 CPU DXE initialization (CPU module specific) 0x68 PCI host bridge initialization 0x69 North Bridge DXE initialization is started 0x6A North Bridge DXE SMM initialization is started 0x6B North Bridge DXE initialization (North Bridge module specific) 0x6C North Bridge DXE initialization (North Bridge module specific) 0x6D North Bridge DXE initialization (North Brid
Checkpoint Description 0xA5 SCSI initialization is started 0xA6 SCSI Reset 0xA7 SCSI Detect 0xA8 SCSI Enable 0xA9 Setup Verifying Password 0xAA Reserved for ASL (see ASL Status Codes section below) 0xAB Start of Setup 0xAC Setup Input Wait 0xAD Ready To Boot event 0xAE Legacy Boot event 0xAF Exit Boot Services event 0xB0 Runtime Set Virtual Address MAP Begin 0xB1 Runtime Set Virtual Address MAP End 0xB2 Legacy Option ROM Initialization 0xB3 System Reset 0xB4 USB hot plug 0x
Checkpoint Description 0x12 Machine Check 0x13 SIMD Floating point exception ASL Status Codes Checkpoint Description 0x01 System is entering S1 sleep state 0x02 System is entering S2 sleep state 0x03 System is entering S3 sleep state 0x04 System is entering S4 sleep state 0x05 System is entering S5 sleep state 0x10 System is waking up from the S1 sleep state 0x20 System is waking up from the S2 sleep state 0x30 System is waking up from the S3 sleep state 0x40 System is waking up fro
POST Error Indicators When a system error is detected during POST (Power On Self Text), the Setup utility will switch to diagnostic mode and will either: • Displays a POST error message, or • Emits a series of beep codes POST Error Messages POST error messages tell users what failure the system has detected. Some error messages could be related to a hardware device. Others may indicate a problem with a device configuration.
S3 Resume Error Codes Checkpoint Description 0xE8 S3 Resume Failed in PEI 0xE9 S3 Resume PPI not Found 0xEA S3 Resume Boot Script Error 0xEB S3 OS Wake Error 0xEC-0xEF Reserved for future AMI error codes Recovery Error Codes Checkpoint Description 0xF8 Recovery PPI is not available 0xF9 Recovery capsule is not found 0xFA Invalid recovery capsule 0xFB – 0xFF Reserved for future AMI error codes DXE Error Codes Checkpoint Description 0xD0 CPU initialization error 0xD1 North Bridge in
Beep Codes When no error message is displayed but the computer stops during POST, listen for beep codes. PEI Beep Codes No. of Beeps Description 4 Some of the Architectural Protocols are not available 5 No Console Output Devices are found 5 No Console Input Devices are found 1 Invalid password 6 Flash update is failed 7 Reset protocol is not available DXE Beep Codes No.
Clearing CMOS You may need to clear the Setup configuration values (CMOS) if the configuration has been corrupted, or if incorrect settings made in the Setup Utility caused error messages to be unreadable. This procedure will clear the BIOS supervisor password as well. Use the CMOS1 jumper to clear the CMOS data. • 1-2 position: Normal operation (default) • 2-3 position: Clear CMOS data To clear the CMOS data: 1. Turn off the power to the computer and all peripherals. 2.
BIOS Recovery When you boot up the computer and you hear one long beep, followed by a shorter one, the system BIOS is damaged. This maybe cause by an interruption during a BIOS flash procedure (e.g. a power outage) or a corrupted BIOS code, which will cause the system to go into an unbootable state.You need to access and execute the boot block program to reboot the computer and recover the regular BIOS code.
Chapter 5 System Architecture This chapter shows the block diagram and board layout of the Veriton N2110G computer.
Mainboard Layout (top) This section shows the major mainboard components (top view). 50 No. Label Description No. Label Description 1 J82 Rear USB 3.0 port 12 J75 Front headphone jack 2 J9 LAN connector 13 SKT4 Front USB 2.0 port 3 J64 HDMI port 14 SKT5 Front USB 2.0 port 4 J65 HDMI port 15 CR15 LAN LED 5 J81 Rear USB 2.
Mainboard Layout (bottom) This section shows the major mainboard components (bottom view). No. Label Description No.
Jumper Setting This section explains how to set the jumper for correct configuration of the main board. Jumpers with more than one pin are numbered. When setting a jumper, ensure that the jumper caps are placed on the correct pins. The following illustration shows the location of CMOS1: The following table shows the settings of the 3-pin Clear CMOS (CMOS1) jumper. Place the jumper cap on pins 1 and 2 to close or short the jumper. Place the jumper cap on pins 2 and 3 to open or clear the jumper.
Chapter 6 Field Replaceable Unit (FRU) List This chapter gives you the FRU (Field Replaceable Unit) listing of the Veriton N2110G ThinClient computer global configurations. Refer to this list when ordering for repair parts or for RMA (Return Merchandise Authorization). IMPORTANT NOTE When ordering FRU parts, check the most up-to-date information available on your regional web or channel. For whatever reasons a part number is changed, it will NOT be noted on the printed Service Guide.
Exploded Diagram 54 No. Description Part No. 1 Top cover assembly (Side Panel) 60.3HH02.001 2 Thermal module assembly 60.3HH09.001 3 Screw M3 X 6L 86.00B75.240 4 Mainboard 81.3HH10.013G 5 Rear IO bracket assembly 60.3HH06.001 6 Auxiliary antenna 25.90ADA.001 7 Bottom cover assembly 60.3HH05.001 8 Computer stand/base 60.3HH03.001 9 Screw M3 X L10.0 86.5A324.100 10 SSD module 56.02Z26.001 11 Speaker module 23.40A5R.001 12 Main antenna 25.90AD9.
Veriton N2110G FRU List ACER_VN2110G_TC6(NO:91.3HH01.001G) Category Part Name Description Acer Part No. ADAPTER ADAPTER 48W 12V/4A AU799IN ADP 48W 12V/4A AU799IN PA40NX-TC6 25.VFTD1.001 BOARDS WLAN 802.11ABGN +BT4.0 COMBO CARD AR9462 WLAN 802.11ABGN +BT4.0 COMBO AR9462 DA.VFT11.001 CABLES POWER CORD 110V 3PIN UL USA POWER CORD 110V UL USA 27.01518.0I1 DP TO VGA DONGLE CONNECTOR ICT-LANTO DP TO VGA DONGLE LA00DP002-1N DP.VFT11.
Category Part Name Description Acer Part No. HDD/HARD DISK DRIVE SSD-M 16GB SANDISK SDSA5AK-016G SATA MLC FW:V.10.02.00 SSD-M 16GB SANDISK SDSA5AK-016G HALF-SLI KN.16G0D.001 SSD-M 8GB SANDISK SDSA5AK-008G SATA MLC FW:V.10.02.00 SSD-M 8GB SANDISK SDSA5AK-008G HALFSLIM KN.8GB0D.00 1 HEATSINK THERMAL MODULE ASSY THERMAL MODULE T56N TC6 60.VFTD1.004 KEYBOARD KEYBOARD PRIMAX PR1101U USB BLACK US WITH NEW ACER LOGO KB PR1101U USB BLACK US KB.USB0P.
Category Part Name Description Acer Part No. SCREWS SCREW M2 CAP L4 NI SCRW M2 CAP L4 NI 86.NBY01.003 SCREW SCRW M3 CAP D7 6L NI H801 86.U5P01.001 SCREW MACH M1.4 L8 NI SCRW MACH M1.4 L8 NI 86.VFTD1.001 SCREW BI M3 L10.0 BLACK ZN SCRW BI M3 L10.0 BLACK ZN 86.VFTD1.002 SPEAKER SPEAKER L04020A-176-2 TC6 23.VFTD1.
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Appendix A Technical Specifications This section provides technical specifications for the system. Processor Item Specification Type AMD Fusion Processor Number G-T56N Number of Cores Dual Clock Speed (GHz) 1.
System Memory Item Specification Controller Integrated in the AMD Hudson A55E FCH Number of DIMM slot 2 Maximum memory 4 GB (using two 2 GB modules) Data rate 1066/1333/1866 MT/s Supported capacities 2 GB DIMM type 204-pin DDR3 SO-DIMM Supported brands Nanya, Hynix, Samsung Population rule You can install memory modules in any combination as long as they match the above specifications. System BIOS Item Specification BIOS Vendor American Megatrends Inc.
Network Interface Item Specification LAN Controller BCM57781B0KMLG QFN Supports LAN Protocol 10/100/1000 Mbps LAN Connector Type RJ45 SATA Interface Item Specification SATA Controller Embedded SATA controller Connectors One SATA 3.
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Index A D audio headphone jack 3, 4 microphone jack, rear 4 B Basic Input/Output System, see BIOS 5 disassembly procedures HDD-ODD bracket 18, 32 memory 23, 28 side panel 29 E environmental requirements 2 beep codes 46 exploded view 54 BIOS 60 checkpoints 38 clear CMOS 47 CMOS RAM 5 configure 5 crisis recovery disk 48 overview 5 recovery 48 vendor 60 Version 60 BIOS menus Advanced 8 Boot Options 11 Exit 11 Integrated Peripherals external modules disassembly font bezel 15, 35 F Field Replaceable Uni
P rear 4 PC Card 61 PCMCIA 61 PhoenixBIOS Setup Utility, see BIOS Setup 5 POST, see Power-On Self-Test 39, 40, 42, 43 power button/indicator 3 specifications 1 Power-On Self-Test beep codes 46 checkpoints 39, 40, 42, 43 error messages 44 processor 59 R Return Merchandise Authorization 53 RMA, see Return Merchandise Authorization 53 S side panel remove 29 software specifications operating system 1 system architecture 49 system dimensions 2 system disassembly 13 preinstallation instructions 13 requirements
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