Information

MEA
Limited Product Warranty
A. Coverage of Limited Warranty
All Acer Product hardware products you purchased from any Acer Authorized Distributors, Resellers and Retailers (Authorized Vendors) in the Middle East, & Africa Region
(excluding SADC countries) shall be warranted as follows:
1) System Warranty
(i) Warranty StatementAcer Computer (M.E.) Limited warrants the Acer hardware products (excluding Expendable parts) described in this Warranty Booklet that are purchased
from Acer or an Authorized Vendor* in the Middle East and North Africa Region, against defects in materials or workmanship under normal use for the warranty periods defined in
the Warranty Card. It is the responsibility of the customers to refuse to accept delivery of any Acer product sold as new when the Acer security seal is broken and notify the seller
accordingly.
By accepting an Acer product with a broken seal, the customer acknowledges the warranty entitlement of such unit will be different (reduced) vs. the standard Terms and
Conditions associated to a sale of a new Acer product. Details of the warranty are set forth in the remaining sections.
CONSUMERS HAVE LEGAL RIGHTS UNDER APPLICABLE NATIONAL LEGISLATION GOVERNING THE SALE OF CONSUMER GOODS AND THIS WARRANTY DOES NOT EXCLUDE,
LIMIT OR SUSPEND ANY SUCH APPLICABLE RIGHTS
(ii) Warranty Period
The warranty period commences on the date of purchase.
(iii) Warranty Identification
The sales receipt or your purchase invoice showing the date of purchase of Acer Product and duly filled Warranty Instructions, showing the serial number and date of purchase of
Acer Product, is the proof of the date of purchase. This Limited Warranty extends beyond the original purchaser to any lawful successor in interest, provided, however, that anyone
claiming under this warranty must, upon request, produce the original purchase invoice to be entitled to warranty services.
(iv) Service Scope
Within the warranty period, Acer Authorised Service Provider (AASP) will perform repair or replacement of defects in workmanship or parts covered by this warranty in the region
of Middle East Africa (excluding SADC countries).
* Refer AASP Location URL.
2) Parts & Components Limited Warranty
All exchanged parts and products replaced under warranty service will become the property of Acer. Acer reserves the right to replace defective parts with any serviceable used
parts that meet the performance specifications of new parts.
3) Media & software Limited Warranty
Not Applicable
B. Warranty Limitations and Exclusions
1) Exclusions
The following situations are not covered by the warranty:
a) Normal wear and tear of the Acer Product.
b) Any defects due to repair, modification or damage to the Acer Product performed by anyone other than an AASP.
c) Any defect that results directly or indirectly from the use of parts not manufactured or sold by Acer.
d) Any defect resulting from operations that are not mentioned in the Acer Product’s user guide.e) Minor defects of LCD displays occurring in Products equipped with LCD
display technology, provided that there shall not be more than four (4) defective pixels per million pixels on a given LCD display, and provided further that, if the display panel
is divided into nine (9) equal rectangular areas, there shall be one defective pixel in the central area of the display.
f) Loss or damage of the Recovery/Resource CD (RCD).
g) Any damage that occurs due to transportation, fall, weather, extreme temperatures, shock, mishandling or other misuse of or negligence to the Acer Product after purchase.
h) Any defects due to natural disasters, e.g., fire, flood damage, earthquake and irregular voltage sources.
i) When customers cannot provide the sales receipt or purchase invoice or duly completed Warranty Instructions for the Acer Product.
j) When any alterations whatsoever are made to the Warranty Documents (receipt, invoice or the Warranty Card) regarding without limitation the date of purchase, the
customer’s name, the reseller’s name or the serial number.
k) This warranty applies to the purchased Acer Product only. This warranty does not extend to Expendable Parts. Expendable Parts are those items that during the normal course
of Acer Product usage will require periodic replacement (eg. Notebook Batteries).
l) This warranty does not apply to any software preloaded on or otherwise sold with the Acer hardware products. All software is provided “as is” and Acer disclaims any and all
warranties, express or implied, including but not limited to any implied warranty of non-infringement of third-party rights, merchantability or fitness for a particular purpose.
Acer does not warrant that the software will be error free or that the software will meet your requirements.
m) Products purchased from any source other than Acer or Authorized Vendor.
n) Acer is not responsible for any damage to or loss of any programs, data or removable storage media. You are responsible for saving (backing up) any programs, data or
removable storage media.
o) If any term in this Booklet is preempted by or contrary to applicable provisions of the local law of the country where the Acer Product was purchased, then such term shall be
preempted or superceded to the extent necessary in order to comply with such local law.
2) Disclaimer of Warranty and Limitations
Except for the limited warranties set forth herein, Acer disclaims all other warran-ties, expressed or implied or statutory, including but not limited to implied warranties of
merchantability or fitness for a particular purpose. Any implied warranties that may be imposed by applicable law are limited to the terms of this Limited Warranty. In no event
shall Acer be liable for any incidental, special or consequential damages, including but not limited to loss of business, profits, data or use, whether in an action in contract or tort
or based on a warranty, arising out of or in connection with the use or performance of the Product or any Acer-supplied software that accompanies the Product, even if Acer has
been advised of the possibility of such damages. You agree that repair, and (upon availability) replacement, as applicable, under the warranty services described herein is your sole
and exclusive remedy with respect to any breach of the Acer Limited Warranty set forth herein. Some territories, provinces or countries do not allow the exclusion or limitation of
incidental or consequential damages for consumer products, and some territories, provinces or countries do not allow limitations on how long an implied warranty lasts. In such
territories, provinces or countries, the exclusions or limitations of this Warranty may not apply to you. This Warranty gives you specific legal rights. You may also have other rights
that vary from jurisdiction to jurisdiction. You are advised to consult the laws of the applicable territory, province or country for a full determination of your rights.
C. Obtaining Warranty Service
If you purchased an Acer Product that is covered by carry-in warranty service (as defined in the Warranty Card), you are entitled to carry-in repair service during the warranty
period subject to the following terms and conditions:
You must contact an AASP in the country where you purchased the Acer Product or an AASP in another country where you are residing currently, as shown in the AASP list.
The AASP will attempt to resolve the warranty issue over the telephone. If telephone resolution is not possible, the AASP may require your assistance in performing routine
diagnostic procedures. If warranty repair is considered necessary, the AASP will then issue you a Return Material Authorization (RMA) number to be used as a means of identifying
the Acer Product being returned for servicing. When returning Acer Product to AASP for repairs, please clearly mark the exterior of the shipping package or container with such
RMA number for ease of identification.
Before returning your Acer product to service, please ensure that you have backed up all data and programmes and please delete any confidential, proprietary or personal
information or programmes (hereafter „Data“) from it. Acer is not liable for any loss, damage or disclosure of any Data outside of its control or due to actions or omissions of third
parties nor for the restoration or re-installation of any Data.
You must send the defective Acer Product to an AASP by carrying it in or shipping it to the address provided to you by the AASP within 30 days of being issued a RMA. You must
prepay any shipping charges, export taxes, custom duties and taxes, or any other charges associated with transportation of the Acer Product. In addition, it is recommended that
you insure the Acer Product shipped or returned. You assume the risk of loss during shipment.
Note: Customers in UAE (Toll Free no: 8004711) can avail the Acer Care Collect & Drop Warranty Services from Acer Computer (M.E.) Ltd.