Information

UK
Limited Product Warranty
1. Coverage of Limited Warranty
1.1 This limited warranty (see “Exclusions” and “Limitations” in Section 2) (“Limited Warranty”) confers upon you specific rights and remedies against Acer. Please read this
document carefully; by making a claim under this Limited Warranty, you will be deemed to have understood and accepted its terms. Independent of this Limited Warranty, you
may have different and more expansive rights and remedies against the retailer who sold you the Acer product. This Limited Warranty does not operate to limit such rights.
Consumers have legal rights under applicable legislation governing the sale of consumer goods and this Limited Warranty does not exclude, limit or suspend any such applicable
rights. For example, under the Consumer Rights Act 2015, consumers have certain rights and remedies available to them where goods do not conform to the contract, including
where goods are not of satisfactory quality or not as described. Such remedies include a short-term right to reject the goods, the right to a repair or replacement of the goods
and, in certain circumstances, the right to a price reduction or a final right to reject the goods. The consumer has up to 6 years (or 5 years in Scotland) within which they may
pursue these legal rights and remedies.
1.2 Acer warrants any Acer product, including genuine Acer parts and components (offered as “Options” and/or “Accessories”) which have been installed in your Acer product at
the time of purchase, (collectively, referred to as “System”) first sold to an end-user in a country of the European Economic Area (the “Territorial Scope”) to be free from defects
in materials and/or workmanship under conditions of normal use for the duration of the warranty period specified on the Limited Warranty card supplied with your System
(“Warranty Card”).
It is your responsibility to refuse to accept delivery of any Acer product sold as new when the Acer security seal is broken and to notify the retailer accordingly.
By accepting an Acer product with a broken seal, you acknowledge that this Limited Warranty does not apply. This does not limit or exclude your legal rights in relation to goods
which do not conform to the contract.
1.3 Acer does not warrant that the operation of any software supplied with your System will be uninterrupted or error-free, or that such software will meet your individual
requirements.
1.4 If you make a claim under this Limited Warranty, Acer will, at its option, repair or replace any defective System or any parts thereof covered by this Limited Warranty by using
new or factory-refurbished parts or Systems. In the event that Acer opts to use factory-refurbished parts or Systems, they will have performance characteristics equal to those of
new products. All exchanged parts and Systems replaced under this Limited Warranty will become the property of Acer.
1.5 The warranty period commences on the date of purchase. Your original purchase invoice (sales receipt), showing the date of purchase of the System, is your proof of the date
of purchase.
1.6 Warranty services will be performed based on the primary language used in the EEA country where the service request is made. Warranty repair services involving language
based aspects of your System (e.g., keyboards, software) may not be capable of being performed in any other language(s) than the primary language(s) used in the EEA country
where the service request is made.
2. Exclusions and Limitations
This Limited Warranty is subject to the following exclusions and limitations:
2.1 Exclusions
This Limited Warranty does not extend to:
2.1.1 any product not manufactured by or for Acer, or first sold to an end-user in a country outside the Territorial Scope of this Limited Warranty.
2.1.2 any product that has been damaged or rendered defective as a result of
2.1.2.1 use of the System other than for its normal intended use, including, without limitation, failure to use the System in accordance with the User’s Guide that accompanies the
System, or any other abuse or neglect with respect to the System;
2.1.2.2 modification of the System including use of parts not manufactured and/or sold by Acer;
2.1.2.3 service or repair by anyone other than Acer or an Acer Authorized Service Provider;
2.1.2.4 improper transportation or packing when returning the System to Acer or an Acer Authorized Service Provider; or
2.1.2.5 improper installation of third-party products (e.g., memory cards).
2.1.3 loss of any, or damage to, programs, data, or removable storage media. You are responsible for saving (backing up) any programs, data and/or removable storage media.
Please note that Acer may opt to replace the System submitted for warranty services with a remanufactured product of equal quality, and, thus, any data stored by you on your
original System may become permanently inaccessible to you.
2.1.4 consumable parts, i.e., parts that require periodic replacement during the normal course of the System’s use, including without limitation, notebook batteries.
2.1.5 minor defects of LCD displays occurring in Systems equipped with LCD display technology, provided that there shall not be more than four (4) defective pixels per million
pixels on a given LCD display, and provided further that, if the display panel is divided into nine (9) equal rectangular areas, there shall be no more than one defective pixel in the
central area of the display.
2.2 Limitation and Disclaimer of Warranty
2.2.1 If you make a claim under this Limited Warranty, you acknowledge and agree that repair, and (upon availability) replacement, as applicable, under the warranty services
described herein, is your sole and exclusive remedy vis-à-vis Acer or any of its corporate affiliates or parent companies with respect to any breach of the Acer Limited Warranty set
forth herein, provided that this clause shall not exclude or limit Acer’s liability for: (i) death or personal injury caused by the negligence of Acer or its employees, officers, agents or
contractors; (ii) fraud or fraudulent misrepresentation; or (iii) any other liability that cannot be limited or excluded as a matter of law.
3. Obtaining Warranty Service
To report any claims and/or to obtain warranty service, please refer to the contact information set out on your Warranty Card or visit http://support.acer-euro.com.
Before returning your Acer product to service, please ensure that you have backed up all data and programmes and please delete any confidential, proprietary or personal
information or programmes (hereafter „Data“) from it. Acer is not liable for any loss, damage or disclosure of any Data outside of its control or due to actions or omissions of third
parties nor for the restoration or re-installation of any Data.
Each party agrees that it places no reliance on any statement, warranty or representation other than those expressly set out in this Limited Warranty. No Acer reseller, agent or
employee is authorized by Acer to make any variation to the terms of this Limited Warranty.
Where an Acer product has been purchased in the UK, this Limited Warranty is governed by and construed under the laws of England and Wales, and each party hereby submits to
the non-exclusive jurisdiction of the English courts.
1-Year LIMITED WARRANTY CARD
PRODUCT WARRANTY PERIOD AND TYPE
Notebook
Netbook
Tablet PC
1 Year: Mail-in or Carry-In
(1)
Technical Support (Hardware only) 1 Year
Software Support 180 days
(1) Mail-in: Customer ships the unit to Acer’s repair depot. After the repair is complete, Acer ships the unit back to the
customer.
Carry-in: Customer brings the unit to an Acer Authorized Service Provider. After the repair is complete, customer picks the
unit up.
Warranty Upgrade Options
To obtain more information about or to order any of the warranty upgrade options please visit Acer WEB-sites or call the corresponding phone number in your Country