Information

ZA
Limited Product Warranty
A. Coverage of Limited Warranty
This Limited Warranty confers upon you specific rights and remedies. The law of the country of your residence may give you different and more expansive rights and remedies,
and the provisions of this Limited Warranty shall not operate to impair or abridge any rights or remedies you may have under such local laws. Subject to the Limitations and
Exclusions described herein, Acer extends the limited warranties set out below. As used in this document, “Acer” refers to the Acer company in the country within the Territorial
Scope of this Limited Warranty where your Acer System was first sold to an end-user. If you are not sure which Acer company is responsible, please refer to the Warranty Card
accompanying your System.
1) System Warranty
Acer warrants any Acer computer hardware product (“System”) first sold to an end-user in the Republic of South Africa (the “Territorial Scope”), to be free from defects in
materials or workmanship under normal use for the duration of the warranty period as stated on the Limited Warranty card supplied with your System (“Warranty Card”). The
warranty period commences on the date of purchase or within twelve months of the production date by the factory. Your Acer system will however carry a minimum of 6 Months
warranty from date it was first sold to an end-user. Your original purchase invoice (sales receipt), showing the date of purchase of the System, is your proof of the date of purchase.
This Limited Warranty extends beyond the original purchaser to any lawful successor in interest, provided, however, that anyone claiming under this warranty must, upon request,
produce the original purchase invoice to be entitled to warranty services. Acer will, at its option, repair or replace any defective Systems or parts thereof covered by this Limited
Warranty with new or factory-refurbished parts or Systems that are equal to new products in performance. All exchanged parts and Systems replaced under this Limited Warranty
will become the property of Acer.
2) Parts & Components Limited Warranty
For genuine Acer parts and components that have been purchased in a country falling in the Territorial Scope of this Limited Warranty and which have been installed in a System
at the time of the original purchase of the System, and that are defined as “Options or Accessories” in the Acer price list in force at the time of the purchase by the original end-
user, Acer extends a warranty equal to the warranty in effect with respect to the System in which the parts and components are installed.
Battery warranty cover of the system, maintain a 12 Months warranty even if the system warranty is extended by a warranty extension or by a promotional product warranty
extension. During the warranty period, a battery will be replaced by Acer if its capacity falls to below 50% of its original capacity.
3) Media & Software Limited Warranty
Regarding Acer-supplied software accompanying the System, Acer warrants the “hard copy” media, e.g. diskettes, CD-ROMs upon which this software is delivered to be free
from defects in materials and workmanship for a period of 180 days after the date of purchase by the end user. In the event that you receive defective media, Acer will replace the
defective media at no charge to you.
Except for this media warranty, any software is provided “As Is”. Acer does not warrant that the operation of this software will be uninterrupted or error-free, or that this software
will meet your requirements.
B. Warranty Limitations and Exclusions
The limited warranties with respect to Systems, Parts & Components, Media & Software, (collectively, “Product” or “Products”) are subject to the following exclusions and
limitations:
1) Exclusions
This Limited Warranty does not extend to:
1.1 any Product not manufactured by or for Acer, or first sold to an end-user in a country outside the Territorial Scope of this Limited Warranty (except notebooks subject to the
“International Traveler Warranty”).
1.2 any Product that has been damaged or rendered defective (a) as a result of use of the Product other than for its normal intended use, failure to use the Product in accordance
with the User’s Guide that accompanies the Product, or other misuse, abuse, or negligence to the Product; (b) by the use of parts not manufactured or sold by Acer; (c) by
modification of the Product; (d) as a result of service by anyone other than Acer or an Acer Authorized Service Provider; (e) by improper transportation or packing when returning
the Product to Acer or an Acer Authorized Service Provider; or (f)by improper installation of third-party products (e.g., memory cards); (g) by acts of God (e.g., lightning strikes,
flooding); (h) systems damaged by external power faults (e.g. power surges or power spikes).
1.3 loss of any, or damage to, programs, data, or removable storage media. You are responsible for saving (backing up) any programs, data or removable storage media. Please
note that Acer may opt to replace the Product submitted for warranty services with a remanufactured product of equal quality, and, thus, any data stored by you on your original
product may become permanently inaccessible to you.
1.4 consumable parts, i.e., parts that require periodic replacement during the normal course of the Products usage, including without limitation, notebook batteries.
1.5 minor defects of LCD displays occurring in Products equipped with LCD display technology, provided that there shall not be more than four (4) defective pixels per million
pixels on a given LCD display, and provided further that, if the display panel is divided into nine (9) equal rectangular areas, there shall be one defective pixel in the central area of
the display.
2) Disclaimer of Warranty and Limitations
Except for the limited warranties set forth herein and subject to the applicable local law, Acer disclaims all other warranties, expressed or implied, including but not limited
to implied warranties of merchantability or fitness for a particular purpose. In no event shall Acer, subject to the applicable local law, be liable for any incidental, special or
consequential damages, including but not limited to loss of business, profits, data or use, whether in an action in contract or tort or based on a warranty, arising out of or in
connection with the use or performance of the Product or any Acer-supplied software that accompanies the Product, even if Acer has been advised of the possibility of such
damages. You agree that repair, and (upon availability) replacement, as applicable, under the warranty services described herein is your sole and exclusive remedy with respect to
any breach of the Acer Limited Warranty set forth herein.
Repair time frames specified by the warranty are not guaranteed in any way, and indicate time to respond by Acer or its Authorized Service Provider. If a Specific repair time is
required a special warranty extension, if available, must be purchased by the client.
C. Obtaining Warranty Service
Subject to the provisions, exclusions and limitations set forth above, you are entitled to On-site, Carry-In or Fetch-Repair & Return warranty service with respect to your Product as
determined in the Warranty Card accompanying your Product. The exercise of such rights is subject to the following terms and conditions:
1. Repair service is available for Product purchased and located within the Territorial Scope of this Limited Warranty. Claims under this Limited Warranty will be honored only if made within the
warranty period specified on the Warranty Card. On-Site repair service is available only in certain geographical areas. Please use the contact information on the Warranty Card to verify that your
location is covered by On-Site service. In areas where On-Site service is not available, Acer offers Carry-In service or Fetch-Repair & Return.
2. Consult the Warranty Card for the phone numbers and other contact information, of the Authorized Service Providers and the Acer Authorized Service Centers in your country.
3. Before contacting Acer, please run the Hardware Diagnostics. This will help us provide you with better quality support. Please refer to your User’s Guide for instructions.
4. Please call the Acer technical support number on your Warranty Card for the country you are located in. Acer will attempt to resolve warranty issues over the telephone and may require your
assistance in performing routine diagnostic procedures in connection with this call. Your cooperation will aid in avoiding “no defect found” service interventions and the resulting charges. If Acer
determines in the course of the telephone diagnostic procedure that the problem described by you can be remedied by replacing an external component (e.g., keyboard, mouse, speaker, etc.),
Acer will ship to you free of charge such replacement component to be installed by you. If telephone resolution is not possible, Acer will then issue you a Repair Authorization Number (“Case ID
Number”) for On-site, Carry-In or Fetch-Repair & Return service to be used as a means of identifying the Product to be repaired. All warranty repairs will be executed on a best endeavor basis.
5. On-Site repair, if your Product is eligible for such service, as determined by the Warranty Card accompanying your Product, will take place at your site. For On-Site warranty service, an Acer or
Acer-authorized technician will be dispatched for repair. Acer may require you to use Fetch-Repair & Return or Carry-in service, if the Acer or Acer-authorized technician in his or her reasonable
discretion determines that your site is not reasonably accessible or safe for the warranty repairs to be carried out.
6. Carry-In service, if your Product is eligible for such service, as determined by the Warranty Card accompanying your Product, is performed at Acer Authorized Service Centers. If you chose this
service option, the Product will be held for pick - up by you at the Acer Authorized Service Centers after the repair service is completed.
7. For Fetch-Repair & Return service, if your Product is eligible for such service, as determined by the Warranty Card accompanying your Product, Acer will collect and return your product located
within 80 Km radius of a main centre, to an Acer Authorized Service Provider as identified by Acer personnel at the time the Case ID Number is issued. If you are opting for Fetch-Repair & Return
service, you will be informed by Acer personnel on when the courier will collect your system. Acer will return the repaired Product at Acer’s cost within a 80 Km radius of a main centre. If you do not
use the freight forwarding services made available to by Acer, you will be liable for any resulting charges. Product located outside of the 80 Km boundary must be carried into an authorized repair
centre.