Acer Altos R920 Series User’s Guide
Copyright © 2007 Acer Incorporated All Rights Reserved. Acer Altos R920 Series User’s Guide Changes may be made periodically to the information in this publication without obligation to notify any person of such revision or changes. Such changes will be incorporated in new editions of this manual or supplementary documents and publications.
iii Notices FCC declaration of conformity This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
iv However, there is no guarantee that interference will not occur in a particular installation.
v Remarque à l'intention des utilisateurs canadiens Cet appareil numérique de la classe A est conforme a la norme NMB-003 du Canada. Laser compliance statement The CD or DVD drive used with this computer is a laser product. The CD or DVD drive's classification label (shown below) is located on the drive. CLASS 1 LASER PRODUCT CAUTION: INVISIBLE LASER RADIATION WHEN OPEN. AVOID EXPOSURE TO BEAM. APPAREIL A LASER DE CLASSE 1 PRODUIT LASERATTENTION: RADIATION DU FAISCEAU LASER INVISIBLE EN CAS D'OUVERTURE.
vi CE Declaration of conformity We, Acer Computer (Shanghai) Limited 3F, No. 168 Xizang Medium Road, Huangpu District, Shanghai, China Contact Person: Mr. Easy Lai Tel: 886-2-8691-3089 Fax: 886-2-8691-3120 E-mail: easy_lai@acer.com.
vii Declaration of conformity for EU countries Hereby, Acer, declares that this PC series is in compliance with the essential requirements and other relevant provisions of Directive 1999/5/EC.
viii Information for your safety and comfort Safety instructions Read these instructions carefully. Keep this document for future reference. Follow all warnings and instructions marked on the product. Turning the product off before cleaning Unplug this product from the wall outlet before cleaning. Do not use liquid cleaners or aerosol cleaners. Use a damp cloth for cleaning.
ix • Never push objects of any kind into this product through cabinet slots as they may touch dangerous voltage points or short-out parts that could result in a fire or electric shock. • To avoid damage of internal components and to prevent battery leakage, do not place the product on a vibrating surface.
x • Use the product only with the supplied power supply cord set. If you need to replace the power cord set, make sure that the new power cord meets the following requirements: detachable type, UL listed/CSA certified, type SPT-2, rated 7 A 125 V minimum, VDE approved or its equivalent, 4.6 meters (15 feet) maximum length. Safe listening Follow these instructions, suggested by hearing experts, to protect your hearing.
xi Disposal instructions Do not throw this electronic device into the trash when discarding. To minimize pollution and ensure utmost protection of the global environment, please recycle. For more information on the Waste from Electrical and Electronics Equipment (WEEE) regulations, visit http://global.acer.com/about/sustainability.htm.
xii Tips and information for comfortable use Computer users may complain of eyestrain and headaches after prolonged use. Users are also at risk of physical injury after long hours of working in front of a computer. Long work periods, bad posture, poor work habits, stress, inadequate working conditions, personal health and other factors greatly increase the risk of physical injury. Incorrect computer usage may lead to carpal tunnel syndrome, tendonitis, tenosynovitis or other musculoskeletal disorders.
xiii Taking care of your vision Long viewing hours, wearing incorrect glasses or contact lenses, glare, excessive room lighting, poorly focused screens, very small typefaces and low-contrast displays could stress your eyes. The following items provide suggestions on how to reduce eyestrain. • • Eyes • Rest your eyes frequently. • Give your eyes regular breaks by looking away from the monitor and focusing on a distant point. • Blink frequently to keep your eyes from drying out.
xiv Developing good work habits Develop the following work habits to make your computer use more relaxing and productive: • Take short breaks regularly and often. • Perform some stretching exercises. • Breathe fresh air as often as possible. • Exercise regularly and maintain a healthy body. Warning! We do not recommend using the computer on a couch or bed. If this is unavoidable, work for only short periods, take breaks regularly, and do some stretching exercises.
1 System tour Features summary External and internal structure Front bezel Front panel Rear panel Internal components System boards Mainboard Memory board Control panel Button control panel LCD control panel (optional) System LED indicators Control panel LED indicators Hot-plug HDD carrier LED indicators Hot-swap fan module LED indicators Hot-plug power supply module LED indicators LAN port LED indicators Hot-plug PCI Express slot LED indicators Memory board LED indicators System jumpers 2 System setup Set
xvi 3 System upgrade Installation precautions ESD precautions Pre-installation instructions Post-installation instructions Opening the server Removing and installing the front bezel Removing and installing the top cover Removing and installing the processor air baffle Configuring hot-pluggable components Removing and installing a hard disk drive Removing and installing the system fan Removing and installing a power supply Removing and installing a PCI card Configuring cold-pluggable components Removing and
xvii LAN Configuration System Acoustic and Performance Configuration Security menu Server Management menu Console Redirection System Information Intel Remote Management Module Information Boot Options menu Boot Manager menu Error Manager menu Exit menu Upgrading the BIOS 5 System troubleshooting Troubleshooting Resetting the system Problems following initial system installation First steps checklist Hardware diagnostic testing Verifying proper operation of key system lights Specific problems and corrective
xviii SAS configuration utility SAS RAID configuration utility Index 180 182 185
1 System tour
The Altos R920 is a powerful, feature-rich platform designed to deliver superior performance, scalability, and flexibility to meet the needs of various network environments. It is specially suited for minimizing system downtime and maintaining mission critical applications accessible.
3 Features summary This section lists the impressive computing features of the Altos R920 system.
4 1 System tour • Memory reliability, availability, and serviceability (RAS) features - Memory scrub engine - Memory mirroring - Memory sparing Note: For more information on system RAS features, refer to “Appendix B: Memory configuration” on page 163. Media storage • • One 5.25-inch device bay supports: • DAT 160 tape drive • AIT-2 tape drive • LT0-3 half-height tape drive Up to eight hot-plug drive carriers • 2.
5 Networking • Intel ESB2 I/O controller • Intel 82563EB Gigabit Ethernet controller with dual ports • Intel 82575 Gigabit Ethernet controller with dual ports (optional I/O expansion module) • Supports Intel I/O Acceleration Technology • Supports boot from integrated SCSI (iSCSI) PCI- Express I/O • Two hot-plug x8 PCI Express slot • Two x8 PCI Express slot • Three x8 PCI Express slots (with x4 throughput) Note: The PCI hot-plug function allows the removal of a standard PCI adapter from the
6 1 System tour I/O ports • • Front • VGA/monitor port • Three USB 2.0 ports Rear • Serial port • VGA/monitor port • Two USB 2.0 ports • Four Gigabit LAN ports (RJ-45) (two ports optional) • Server management port (RJ-45) 2 Operating system and software • • Operating system options: • Microsoft® Windows® Server 2003, x64 Edition • Microsoft® Windows® Server 2003 • Red Hat® Enterprise Linux 5.0 • Red Hat® Enterprise Linux 5.0, EM64T • SUSE® Linux Enterprise Server 10.
7 Power supply • Two 110/220-volts,1570-watt hot-swap (1+1) redundant power supply modules System fan • Two hot-swap redundant front system fan modules • Four hot-swap redundant rear system fan modules (two rear fans optional)
8 1 System tour External and internal structure Front bezel The front bezel provides an interface for system management via status LED indicators. The light pipes on the backside of the front bezel allow the system status LEDs to be monitored when the front bezel is closed. The front bezel is removable to allow access to server’s hard drives, peripheral device, and control panel. For details on how to remove the front bezel, see “To remove the front bezel” on page 41.
9 Front panel Item Icon A B F G C Component A DVD drive bay B 5.25-inch drive bays C VGA/monitor port D USB 2.
10 1 System tour Rear panel A B C 1 2 3 4 5 6 7 I D E F G H Item Component A1 - A7 A1 A2 A3 A4 A5 A6 A7 B ARMC/3 R2 Ethernet port* C I/O expansion module Ethernet ports D USB 2.
11 Internal components Item Component A DVD drive bay B Processor air baffle C Memory board D Plastic PCI slot divider and PCI slots E Rear system fan modules F Mainboard
12 1 System tour System boards Mainboard The mainboard becomes accessible once you open the system. It should look like the figure shown below.
13 Item Description Item Description C PCI Express x8 (with x4 throughput) - (slot 7) R CPU socket 1 D Serial port A (internal) S CPU socket 2 E PCI Express x8 (with x4 throughput) - (slot 6) T CPU socket 3 F PCI Express x8 (with x4 throughput) - (slot 5) U CPU socket 4 G PCI Express x8 (slot 4) V SAS module slot H PCI Express x8 (slot 3) W Chassis intrusion I Hot-plug PCI Express x8 (slot 2) X Internal USB port* J Hot-plug PCI Express x8 (slot 1) Y Memory board slot C K
14 1 System tour Memory board The memory board connects to the mainboard through x16 PCI Express slots.
15 Control panel The Altos R920 system supports either the button control panel, providing basic functionality, or the LCD control panel, which adds additional server management features. Both control panels utilize a combination of control buttons, status LED indicators, along with I/O ports, to centralize system control, monitoring, and accessibility.
16 1 System tour Button control panel Item Icon Component A HDD (hard disk drive) activity indicator B LAN1 status indicator displays network activity in either LAN ports on the mainboard. LAN2 status indicator displays network activity in either LAN ports on the optional I/O expansion module.
17 LCD control panel (optional) Item Icon Component A LCD display B Scroll up button C Scroll down button D Back button E Select button F System ID indicator G Power indicator H Power button I Status/fault indicator J LAN1 status indicator displays network activity in either LAN ports on the mainboard. LAN2 status indicator displays network activity in either LAN ports on the optional I/O expansion module.
18 1 System tour Control panel button function overview The following table list and describe the function of the control buttons available on the control panel. Control button Function NMI button Puts the server in a halt-state for diagnostic purposes and allows you to issue a non-maskable interrupt. After using the interrupt, a memory download can be performed to determine the cause of the problem. Reset button Reboots and initializes the system.
19 System LED indicators This section describes the different LED indicators located on • Control panel • Hot-plug HDD carrier • Hot-swap fan module • Hot-plug power supply module • LAN port • Hot-plug PCI Express slot • Memory board
20 1 System tour Control panel LED indicators The following table list and describe the LED indicators available on the mini or optional full-function control panel. Item A LED indicator HDD activity Color LED status System status Green On — Description HDD is installed and functioning correctly. Note: LED may blink if all drives are active at the same time. Green Blinking — HDD is active. Amber On — HDD or HDD slot failure.
21 Item B C LED indicator LAN1, LAN2 status Status/ fault Color LED status System status Green On • LAN1 active • Network activity in either LAN ports on the mainboard. • LAN2 active • Network activity in either LAN ports on the optional I/O expansion module. Description Green Blinking Active Network access — Off Idle No activity ·— Off Not Ready • AC power off • POST error Green On Ready System booted and ready. Green Blinking Degraded • System is in a degraded state.
22 1 System tour Item LED indicator Color LED status System status D Power — Off Power off System is not powered on. Green On Power on System has power applied to it. — Off S4/S5 System in ACPI S4 or S5 state (power off). Green Blinking S1 System in ACPI S1 state (sleep mode). Green On S0 System in ACPI S0 state (legacy power on). Blue On — System identification is active. — Off — Identification is disabled.
23 Item Color Status Description B Green On HDD is installed and working correctly. Flashing HDD is active. Off • No HDD is installed. • HDD is initiated but has no current activity. Hot-swap fan module LED indicators LED indicator Color Status Description Fan good — Off Fan normal operation. Fan fault Amber On Fan failure (Non-critical condition).
24 1 System tour Hot-plug power supply module LED indicators Item LED indicator Color Status Description A Power good Green On System has power applied to it. B Fault Amber On • Power rail failure. • Power supply is in a latched state. C AC OK Green On AC power cord is plugged into an active AC power source.
25 LAN port LED indicators A B Item LED indicator Color Status Description A Status Green On Network link is detected. Off No network connection. Blinking Network connection in place. — Off 10 Mbps connection Green On 100 Mbps connection Amber On 1000 Mbps connection B Speed Hot-plug PCI Express slot LED indicators The PCI slots 1 and 2 have a LED indicator to display the PCI hot-plug status.
26 1 System tour LED indicator Color Status Description Attention Off Normal Normal operation Amber, on Attention Power failure or operational problem at the slot. Amber, blinking Locate Slot is being identified. Memory board LED indicators The LEDs on the memory board indicate the status of the memory board power and DIMM. H I D F G E B C A Item LED indicator Color Description A Power good Green, on Power is detected. Off Power is not detected on all boards.
27 System jumpers A C D E F B Item Name Location A Rolling BIOS J3D1 B C D Password disable or clear J3C2 Clear CMOS/ NVRAM J3C3 BMC force update J5C1 Default Settings 1-2 (Empty) Force other bank 2-3 (Stuff) Normal mode 1-2 (Stuff) Password protect 2-3 (Empty) Password disabled/ cleared 1-2 (Stuff) Normal 2-3 (Empty) Forced CMOS/ NVRAM clear 1-2 (Stuff) Disable BMC force update 2-3 (Empty) Enable BMC force update
28 1 System tour Item Name Location Default Settings E BMC flash write protect J6D1 1-2 (Stuff) Disable flash write protect 2-3 (Empty) Enable flash write protect 1-2 (Empty) 20 A/110 V (USA) 2-3 (Stuff) 15 A/100 V (Japan) F Circuit breaker J6F1
2 System setup
This chapter gives you instructions on how to set up the system. Procedures on how to connect peripherals are also explained.
31 Setting up the system Pre-installation requirements Selecting a site Before unpacking and installing the system, select a suitable site for the system for maximum efficiency. Consider the following factors when choosing a site for the system.
32 2 System setup Connecting peripherals Refer to the illustration below for specific connection instructions on the peripherals you want to connect to the system. 110/220 V 110/220 V Note: Consult the operating system manual for information on how to configure the network setup.
33 Turning on the system After making sure that you have properly set up the system, applied power, and connected all the necessary peripherals, you can now power on the system. 1 Remove the front bezel. 2 Press the power button. 3 The system starts up and displays a welcome message on the monitor. After that, a series of power-on self-test (POST) messages appear. The POST messages indicate if the system is running well or not.
34 2 System setup Note: If the system does not turn on or boot after pressing the power button, go to the next section for the possible causes of the boot failure. If the POST finds any problems, the system will emit a beep code followed by an error message displayed on the monitor. Aside from the POST messages, you can determine if the system is in good condition by checking if the following occurred. • The power indicator on the control panel lights up green.
35 Configuring the system OS The Altos R920 system comes with Acer EasyBUILD that allows you to conveniently install your choice of operating system. To start using EasyBUILD, follow the steps below. 1 Locate the EasyBUILD DVD included in the system package. 2 With the system turned on, gently press the DVD drive Stop/Eject button. 3 When the disc tray slides open, insert the EasyBUILD DVD with the label or title side of the disc facing upward.
36 2 System setup Turning off the system There are two ways to turn off the server—via software or via hardware. The software procedure below applies to a system running on a Windows OS. For other OS shutdown procedures, refer to the related user documentation. To turn off the system via software: 1 Press Ctrl+Alt+Delete on the attached keyboard or click the Start on the Windows taskbar. 2 Select Shut Down. 3 Select Shut down from the drop-down menu, then click OK.
3 System upgrade
This chapter discusses the precautionary measures and installation procedures you need to know to upgrade the system.
39 Installation precautions Before you install any server component, we recommend that you read the following sections. These sections contain important ESD precautions along with pre-installation and post-installation instructions. ESD precautions Electrostatic discharge (ESD) can damage the processor, disk drives, expansion boards, motherboard, memory modules and other server components. Always observe the following precautions before you install a server component.
40 3 System upgrade Pre-installation instructions Perform the steps below before you open the server or before your remove or replace any component. Warning! Failure to properly turn off the server before you start installing components may cause serious damage. Do not attempt the procedures described in the following sections unless you are a qualified service technician. 1 Turn off the system and all the peripherals connected to it. 2 Unplug the power cord from the power outlet.
41 Opening the server Caution! Before you proceed, make sure that you have turned off the system and all peripherals connected to it. Read the “Preinstallation instructions” section on page 40. You need to open the server before you can install additional components. The front bezel and top cover are removable to allow access to the system’s internal components. Refer to the following sections for instructions.
42 To install the front bezel: Slide the front bezel onto the chassis.
43 Removing and installing the top cover To remove the top cover: 1 Perform the pre-installation instructions described on page 39. 2 Loosen the two captive screws located on the faceplate of the chassis (A). 3 Slide the top cover toward the back of the chassis until the tabs on the cover disengage with the slots on the chassis. 4 Lift the top cover away from the server and put it aside for reinstallation later (B).
44 3 System upgrade To install the top cover: 1 Perform the pre-installation instructions described on page 39. 2 Place the top cover on the chassis so that the tabs on the cover align with the slots on the chassis (A). 3 Slide the top cover toward the front of the chassis until it is fully closed. 4 Tighten the captive screws on the faceplate of the chassis (B).
45 Removing and installing the processor air baffle To remove the processor air baffle: You will need to remove the processor air baffle to perform the following procedures. • Removing and installing a heat sink • Removing and installing a processor • Removing and installing the SAS module • Removing and installing the RAID activation key and RAID cache • Removing and installing the RAID BBU 1 Perform the pre-installation instructions described on page 39.
46 3 System upgrade To install the processor air baffle: 1 Perform the pre-installation instructions described on page 39. 2 Insert the front of the processor air baffle (A) under the two metal tabs at the front of the baffle (B), just below the SAS backplane board. One tab is located on each side of the chassis.
47 3 Lower the rear of the baffle into place (A), making sure the guides on each side of the air baffle will correctly engage in the left and right chassis slots (B). A A B A B B 4 Push down the air baffle to ensure it is fully seated. 5 Observe the post-installation instructions described on page 40.
48 3 System upgrade Configuring hot-pluggable components Hot-pluggable components are the components that can be removed and replaced while the system is powered on. For this server model, it refers to the following components.
49 Removing and installing a hard disk drive The system supports eight hot-plug drive carriers. Each carrier holds a standard 2.5-inch SAS hard drive. Note: Use only Acer-qualified HDDs. To purchase an HDD, contact your local Acer representative. Caution! To ensure proper airflow and server cooling, all drive bays must contain either a carrier with a hard drive installed in it or a hard disk carrier cover.
50 5 3 System upgrade Pull the lever and slide the carrier from the chassis (B). B A 6 Place the HDD carrier on a clean, static-free work surface. 7 If you are replacing a hard disk, remove the four screws that secure the hard disk to the HDD carrier, then remove the disk from the HDD carrier. 8 Keep the screws for later HDD installation. To install an HDD: Note: To purchase an HDD carrier, contact your local Acer representative.
51 2 Remove the four screws that secure the air baffle to the HDD carrier (A). 3 Remove the air baffle from the HDD carrier (B). 4 Save the air baffle and screws for later use. 5 Remove the HDD from its protective packaging. 6 Install a hard disk on the HDD carrier, then secure it with the four screws (A) that came with the HDD carrier (B). B A 7 With the lever still extended, slide the HDD carrier all the way into the drive bay (A).
52 8 3 System upgrade Use the lever to push the HDD carrier until it docks into place, then close the HDD carrier lever (B). A B 9 Setup the new hard drive’s RAID configuration. For related instructions, refer to “RAID configuration utilities” on page 177. Removing and installing the system fan The system has two cooling fan assemblies — two fan modules for each assembly — located on the front panel and four cooling fans located at the rear of the chassis.
53 Determining fan status Each fan or fan assembly has an amber LED to indicate a failed fan condition. If the amber LED is on, the fan assembly needs to be replaced. The LED remains off during normal operation. To remove the front system fan assembly: 1 Observe the ESD precautions described on page 39. 2 Remove the front bezel. Perform the instructions described in “To remove the front bezel” section on page 41. 3 Locate the fan assembly you are replacing.
54 3 3 System upgrade Push the handle closed until it clicks into place (B). To remove a rear system fan: 1 Perform the pre-installation instructions described on page 39. 2 Locate the fan assembly you are replacing. If a fan in the assembly has failed the amber LED will be lit. 3 Grasp the fan by the finger holes and squeeze together, then lift the fan upward.
55 To install a rear system fan: Warning! To ensure proper system cooling, the replacement of a failed system fan module should be completed within one minute. 1 If necessary, remove the old rear system fan. See previous section. 2 Lower the new fan into the fan bay. 3 Push down on the fan until it clicks into place.
56 3 System upgrade Removing and installing a power supply The server has two power supply bays on the rear panel that accept hot-swap redundant power supply modules. The system ships out with at least one power supply module installed. Power supply redundancy is available if two power supplies are installed. A redundant power configuration enables a fully-configured system to continue running even if one power supply module fails.
57 To remove a power supply: Caution: Power supply hot-swap operations should be performed only if a failure occurs in the power supply. 1 Observe the ESD precautions described on page 39. 2 Remove the AC power cord from the power supply. 3 Press down on the latch to release the power supply handle (A). 4 Open the handle on the power supply (B). 5 Pull the power supply from the chassis and set it on a clean, staticfree surface (C).
58 3 System upgrade To install a power supply: 1 If necessary, remove the old power supply. See previous section. 2 With the handle in the open position, push the power supply in the bay fully (A). 3 Rotate the handle to the closed position (B). 4 Tighten the thumbscrew to secure the power supply (C). A B 5 Plug the power cord into the AC receptacle on the power supply. 6 Verify that the LEDs on the power supply are functioning.
59 Removing and installing a PCI card Important: Only PCI add-in cards in PCI slots 1 and 2 are hot-pluggable. If you are installing or removing a PCI card from PCI slot 3 through 7, see page 82 for more information. Caution: Expansion slot covers must be installed over all vacant slots to maintain the electromagnetic emission characteristics of the server and to ensure proper system cooling. Determining PCI slot status The PCI slots 1 and 2 have a LED indicator to display the PCI hot-plug status.
60 3 System upgrade 5 Open the yellow caution plate (A). 6 Rotate the slot retention latch on the rear of the card slot upward (B). 7 Release the vertical edge of the card and pull it away from the chassis (C). B -in rd Ca d Ad CI P te Pla ion ut a IC PC A C 8 Store the card in an antistatic protective wrapper. 9 If installing a new PCI card, see “To install a new PCI hot-plug PCI card” section. 10 Observe the post-installation instructions described on page 40.
61 Note: Press the attention button again within five seconds to abort the hot-plug operation. 3 Make sure that the power LED on the rear of the PCI slot is turned off before disconnecting any cables attached to the card. 4 Open the yellow caution plate (A). 5 Rotate the slot retention latch on the rear of the card slot upward (B). 6 Release the vertical edge of the card and pull it away from the chassis (C).
62 3 System upgrade To install a new hot-plug PCI card: 1 If your server is operating, use your OS to power down the PCI slot. 2 Perform the pre-installation instructions described on page 39. 3 Open the yellow caution plate (A). 4 Rotate the slot retention latch on the rear of the card slot upward (B). 5 Remove the PCI card from its protective packaging. 6 Align then insert the card into the selected slot. Make sure that the card is properly seated (C).
63 Configuring cold-pluggable components Cold-pluggable components are the components that require the system to be powered down before you can remove or replace them. The cold-pluggable components installed in the server include. • DVD drive • 5.
64 3 System upgrade Removing and installing the DVD drive To remove the DVD drive: 1 Perform the pre-installation instructions described on page 39. 2 Disconnect the power and SATA cables from the SATA-to-IDE converter board on the rear of the media device (A). 3 Press the blue release latch on the media device carrier (B). 4 Slide the media device from the front opening in the faceplate of the system (C). 5 Lift the rear right corner of the media device to remove it from the carrier (D) and (E).
65 7 Observe the post-installation instructions described on page 40. To install the DVD drive: 1 Perform the pre-installation instructions described on page 39. 2 If necessary, remove the old DVD drive. See previous section. 3 Remove the new drive from its protective packaging. 4 Attach the SATA-to-IDE converter board to the new media device (A). 5 Install the media device into the carrier (B). 6 Slide the carrier into the front opening in the chassis (C).
66 3 System upgrade Installing a 5.25-inch drive The 5.25-inch drive bay allows you to install a tape drive to provide the system with additional storage capacity. To install a 5.25-inch drive: 1 Perform the pre-installation instructions described on page 39. 2 Push the tabs on both sides of the carrier filler panel (A). 3 Hold the tabs in while pulling the carrier filler panel from the bay (B). 4 Remove the screws that attach the slide rails to the filler panel.
67 7 Slide the 5.25-inch peripheral device into the server until it clicks into place. 8 Observe the post-installation instructions described on page 40.
68 3 System upgrade Upgrading the processor The server supports up to four processors, the following models are supported. • Quad-core Intel Xeon processors 7300 series • Dual-core Intel Xeon processors 7200 series Processor configuration guidelines Observe the following guidelines when replacing or installing a processor. • Use only Acer-qualified processors. • The CPU 1 socket must always be populated. If no processor is installed in this socket, the system will fail to boot.
69 3 Remove the thermal blank. (1) Loosen the four screws on the thermal blank. (2) Pull the thermal blank away from the CPU socket. l rma TheBlank y awa Cut ard o B ver Ser (3) Store the thermal blank in a protective bag. 4 Remove the new processor from its protective packaging. 5 Install the new processor. (1) Pull the CPU socket retainer lever to a fully open position.
70 3 System upgrade (2) Position the processor over the socket, matching the two triangle markers (A) and lining up the processor pins with the socket (B). (3) Press the retainer lever down to lock the processor in place. 6 Apply thermal grease. Apply approximately 0.1 ml of the thermal grease compound to the top of the processor. 7 Install the heat sink. (1) Set the heat sink on the processor, aligning the four screws in the heat sink with the screw sockets in the chassis.
71 (2) Tighten the screws in the order shown, approximately one full turn at a time until each is evenly tightened. Do not fully tighten one screw at a time. 3 1 2 4 8 Observe the post-installation instructions described on page 40. To remove a processor: Important: Before removing a processor from the mainboard, make sure to create a backup file of all important data. 1 Perform the pre-installation instructions described on page 39. Warning! The heat sink becomes very hot when the system is on.
72 3 System upgrade (2) Pull the heat sink away from the CPU socket. 3 1 2 4 (3) Lay down the heat sink in an upright position—with the thermal patch facing upward. Do not let the thermal patch touch the work surface. (4) Use an alcohol pad to wipe off the thermal grease from both the heat sink and processor. 4 Remove the processor. Warning! The processor becomes very hot when the system is on. Allow it to cool off first before handling.
73 (2) Pull out the processor from the socket. (3) Store it in an antistatic bag. 5 If you are not installing a new processor, reinstall the processor thermal blank to maintain proper airflow within the chassis. 6 If you going to install a new processor, perform instructions described in “To install a new processor” section. 7 Observe the post-installation instructions described on page 40.
74 3 System upgrade Removing and installing a memory board assembly The server supports up to four memory boards. At least one memory board and two FBDIMMs must be installed for the server to function. Each memory board supports eight DIMM slots and a DIMM fault LED for each FBDIMM that is used to report DIMM failures and error conditions. The supported memory board configurations are as follows. • One memory board installed in memory board slot A, at the right side of the system.
75 2 Lift the latches on the memory board to disengage the memory board from the mainboard (A). 3 Lift the memory board by the latches (B). B 4 A Observe the post-installation instructions described on page 40.
76 3 System upgrade To install the memory board assembly: 1 Perform the pre-installation instructions described on page 39. 2 Locate an empty memory board slot. 3 Add or replace memory DIMMs as needed. For instructions, see “Installing and removing DIMM modules” section. 4 Lift the memory board latches to the fully open position. 5 Insert the memory board until latches are securely locked. 6 Observe the post-installation instructions described on page 40.
77 Installing and removing DIMM modules The server’s memory board supports eight DIMM slots. Each slot supports 1 GB, 2 GB, and 4 GB DDR2-667 (PC2-5300) FBDIMM modules. The server’s maximum memory capacity is 128 GB. DIMM module configuration guidelines Observe the following guidelines when replacing or installing DIMM modules to the memory boards. • The system supports up to four memory boards. At least one memory board and two DIMMs must be installed for the server to function.
78 3 System upgrade DIMM population guidelines The following rules apply when adding DIMMs to the memory boards. • DIMMs must be populated beginning with memory board A, DIMM slots A1 and A2. • All DIMM slots must be populated with either a DIMM or a DIMM thermal blank. Important: DIMM thermal blanks must be installed to empty DIMM slots to ensure proper system thermal performance.
79 To install DIMMs in the memory board: Caution! Use extreme care when installing a DIMM. Applying too much pressure can damage the connector. DIMMs are keyed and can be inserted in only one way. Note: DIMM slots on the memory board must be installed only in certain configurations. Numbers next to DIMM slots correspond to installation sequence. DIMMs may be installed in pairs. 1 Perform the pre-installation instructions described on page 39. 2 Remove the memory board assembly.
80 3 System upgrade 5 Open the clips on the DIMM slot(s) (A). 6 Align (B) then insert the DIMM into the socket (C). 7 Push down on the top edge of the DIMM. Make sure the holding clips lock the DIMM in place (D). 8 Visually check that each latch is fully closed and correctly engaged with each DIMM slot (E). Note: The DIMM slot is slotted to ensure proper installation. If you insert a DIMM but it does not fit easily into the socket, you may have inserted it incorrectly.
81 To remove DIMMs on the memory board: Before you can install a new DIMM in a socket, remove first any previously installed DIMM from that socket. Important: Before removing any DIMM from the memory board, make sure to create a backup file of all important data. Caution! Use extreme care when removing DIMMs. Too much pressure can damage the connector. Apply only enough pressure on the plastic levers to release the DIMM.
82 3 System upgrade Removing and installing a non-hot-plug PCI card PCI cards installed in slots 1 and 2 are hot-pluggable. If you are adding or removing a card from one of these slots, you can do so without powering down the server. For information, refer to page 59. To remove a non-hot-plug PCI card: Caution! Damage to the system occurs if power is not removed from the system prior to removal or installation of non-hot-plug boards. 1 Perform the pre-installation instructions described on page 39.
83 Configuring server management components Altos R920 system provides an upgrade path to advanced server management capabilities through installation of the following components. • I/O expansion module • ARMC/3 R2 module Installing and removing the I/O expansion module The optional I/O expansion module is a vertical riser with a dedicated management Ethernet port, and additional dual-gigabit Ethernet ports.
84 6 3 System upgrade Insert the module into the I/O expansion module slot on the mainboard. Make sure that the card is properly seated (D). A B C D 7 Rotate the retention latch downward. 8 Observe the post-installation instructions described on page 40.
85 To remove the I/O expansion module: 1 Perform the pre-installation instructions described on page 39. 2 Rotate the retention latch on the rear of the I/O expansion module slot upward (A). 3 Pull the board away from the chassis (B). A B 4 Store the board in an antistatic bag. 5 Observe the post-installation instructions described on page 40.
86 3 System upgrade Installing and removing the ARMC/3 R2 module The optional ARMC/3 R2 module provides server management firmware and functionality for the system. To install the ARMC/3 R2 module: 1 Perform the pre-installation instructions described on page 39. 2 Remove the I/O expansion module. Perform instructions described in “To remove the I/O expansion module” section on page 85. 3 Set the I/O expansion module on a static controlled surface with components facing up.
87 7 Install the ARMC/3 R2 NIC module. (1) Attach the ARMC/3 R2 NIC module to the I/O expansion module. (2) Secure the ARMC/3 R2 NIC module to the I/O expansion module with the two screws provided. Net w ork I /O E xpan sion M od ule ARM C/ NIC 3 8 Install the ARMC/3 R2 module. (1) Insert the standoff into the hole in the ARMC/3 R2 module (A). The standoff installs on the bottom side of the module.
88 3 System upgrade 10 Observe the post-installation instructions described on page 40. To remove the ARMC/3 R2 module: 1 Perform the pre-installation instructions described on page 39. 2 Remove the I/O expansion module. Perform instructions described in “To remove the I/O expansion module” section on page 85. 3 Set the I/O expansion module on a static controlled surface with components facing up. 4 Remove the ARMC/3 R2 NIC module. (1) Remove the three screws on the ARMC/3 R2 NIC module.
89 Configuring the hardware RAID components Altos R920 system supports SAS hardware RAID through installation of of a SAS module. With the addition of the following components to the SAS module enhanced RAID capability is enabled. • RAID activation key • RAID cache • RAID BBU (battery backup unit) Installing and removing the SAS module The SAS module works with the SAS backplane board to support eight SAS hard drives.
90 3 System upgrade 5 Align then insert the SAS module in the SAS module slot on the mainboard. Make sure that the edge of the card is properly seated (A). 6 Press down on the card until the metal bracket on the card is flush with the chassis (B) and locks into place (C).
91 7 Attach the SAS expander cables to the SAS connector A (A) and the SAS connector B (B) on the adapter. 8 Attach the SES cable to the SES connector on the SAS module (C). C B A 9 Observe the post-installation instructions described on page 40. To remove the SAS module: 1 Perform the pre-installation instructions described on page 39. 2 Remove the processor air baffle. Perform instructions described in “To remove the processor air baffle” section on page 45.
92 3 System upgrade 3 Disconnect any cables attached to the SAS module. 4 While pushing back on the slot divider latch, pull the SAS module away from the chassis. 5 Store the card in an antistatic bag. 6 Observe the post-installation instructions described on page 40.
93 Installing and removing the RAID activation key and RAID cache The optional RAID activation key and RAID cache enables enhanced RAID functionality on the SAS module. The RAID cache serves as memory for the SAS controller, and as a disk cache to store write data to the drives. The RAID cache must be a 512 MB DDR2-667 DIMM. To install the RAID activation key and RAID cache: 1 Perform the pre-installation instructions described on page 39. 2 Remove the processor air baffle.
94 3 System upgrade To remove the RAID activation key and RAID cache: 1 Perform the pre-installation instructions described on page 39. 2 Remove the processor air baffle. Perform instructions described in “To remove the processor air baffle” section on page 45. 3 Remove the SAS module. Perform instructions described in “To remove the SAS module” section on page 89. 4 Insert the tip of a small flat-bladed screwdriver under the plastic tab on the retainer holding the activation key to the mainboard.
95 Installing and removing the RAID BBU If power to the SAS controller on the SAS module drops below specifications, the optional RAID BBU maintains the contents of the DIMM by keeping the cache in self-refresh mode until power is restored. After power is restored, the data is safely written to the drives, maintaining the integrity of the disk array. To install the RAID BBU: 1 Perform the pre-installation instructions described on page 39. 2 Remove the processor air baffle.
96 3 System upgrade To remove the RAID BBU: 1 Perform the pre-installation instructions described on page 39. 2 Remove the processor air baffle. Perform instructions described in “To remove the processor air baffle” section on page 45. 3 Remove the SAS module. Perform instructions described in “To remove the SAS module” section on page 89. 4 Remove the three screws on the RAID BBU. 5 Remove the RAID BBU from the SAS module. 6 Observe the post-installation instructions described on page 40.
4 System BIOS
This chapter gives information about the system BIOS and discusses how to configure the system by changing the settings of the BIOS parameters.
99 BIOS overview The Aptio Setup Utility is a hardware configuration program built into the system's Basic Input/Output System (BIOS). Since most systems are already properly configured and optimized, there is no need to run this utility. You will need to run this utility under the following conditions.
100 4 System BIOS Entering BIOS setup Power on the server to start the system POST process. During bootup, press F2 to enter the BIOS setup screen. Note: You must press F2 while the system is booting. This key does not work during any other time. BIOS setup menus There are several tabs on the setup screen corresponding to the eight primary BIOS menus.
101 BIOS setup keyboard commands Use the following commands to navigate through the Setup Utility. • Left and Right arrow keys - Move between selections on the menu bar. • Up and Down arrow keys - Move the cursor to select an item. • + and - keys - Press the keys to scroll through drop down list values in ascending or descending order without displaying the full list. Note: Grayed-out items have fixed settings and are not user-configurable.
102 4 System BIOS Main menu The Main menu displays basic and important information about the system. These information are necessary for troubleshooting and may be required when asking for technical support. These entries are for your reference only and are not user-configurable. Parameter Description Logged in as Displays the security account used to enter the Setup Utility. Platform ID Displays the system name. System BIOS Version Version of the BIOS.
103 Parameter Description Option Processor Type Specification of the processor currently installed in the server. Core Frequency Processor clock speed in GHz or MHz. Count Number of processors currently installed in the server. Memory Size Quiet Boot Total size of system memory detected during POST. When enabled, the BIOS splash screen displays during startup. Enabled Disabled When disabled, the diagnostic screen displays during startup.
104 4 System BIOS Advanced menu The Advanced menu display submenu options for configuring the function of various hardware components. Select a submenu item, then press Enter to enter to access the related submenu screen.
105 Processor Configuration Parameter Description Option Core Frequency Frequency at which the processors currently run in. System Bus Frequency Frequency of the processor front side bus. Enhanced Intel SpeedStep Tech When enabled, this feature allows the OS to reduce power consumption. Enabled Disabled When disabled, the system operates at maximum processor speed.
106 4 System BIOS Parameter Description Option Adjacent Cache Line Prefetch When enabled, cache lines are fetched in pairs (even line + odd line). Enabled Disabled When disabled, only the current cache line required is fetched. Simulated MSI Support Enables or disables the simulation of Message Signal Interrupt (MSI) support. Enabled Disabled Note: This feature can be enabled in the case where there is no OS support for MSI.
107 Memory Configuration Parameter Description Total Memory Total amount of onboard memory in MB or GB. The memory size is automatically detected by BIOS during the POST. If you install additional memory, the system automatically adjusts this parameter to display the new memory size. Effective Memory Amount of memory available to the operating system in MB or GB.
108 4 System BIOS Parameter Description Current Configuration Displays either one of the following memory configuration: • Maximum performance mode - System memory is configured for optimal performance and efficiency. No RAS features are enabled. • Single channel mode - System memory is functioning in a reduced efficiency fail-safe mode. • Memory mirroring mode - System memory is configured for maximum reliability in the form of memory mirroring.
109 Memory RAS and Performance Configuration Parameter Description Option Memory Mirroring Possible Indicates if system memory is configured for memory mirroring. Yes/No Memory Sparing Possible Indicates if system memory is configured for memory sparing. Yes/No Select Memory RAS Configuration Provides options for configuring Memory RAS. The possible options for this menu item are: RAS Disabled • RAS Disabled - Normal mode of operation.
110 4 System BIOS Parameter Description Option Snoop Filter The Snoop Filter component monitors and controls the data transactions between memory and the processor. Enabled Enables or disables optimize front side bus for higher bandwidth when 1333 MHz FSB processor(s) is installed. Enabled FSB High Bandwidth Optimization Note: Some applications will benefit with this option enabled. Configure based on performance result.
111 Mass Storage Controller Configuration Parameter Description Option SAS Option ROM Enables or disables the onboard SAS controller option ROM. Enabled SATA Mode When set to IDE, system supports up to 4 SATA ports with Parallel ATA emulation. IDE When set to AHCI, system supports all SATA ports using the Advanced Host Controller interface. SW RAID Disabled AHCI When set to SW RAID, system supports configuration of SATA ports for RAID via RAID configuration software.
112 4 System BIOS Serial Port Configuration Parameter Description Option Serial A Enable Enables or disables the onboard serial A port. Enabled Set the base I/O address for serial A port. 3F8 Address Disabled 2F8 2E8 3E8 IRQ Serial B Enable Address Set the interrupt request line for the serial A port. 4 Enables or disables the onboard serial B port. Enabled Set the base I/O address for serial B port.
113 Parameter Description Option IRQ Set the interrupt request line for the serial B port. 3 4 USB Configuration Parameter Description Detected USB Devices Indicates the number of USB devices. USB Controller When enabled, all onboard USB controllers will be turned on and accessible by the OS. Option Enabled Disabled When disabled, all onboard USB controllers will be turned off and inaccessible by the OS. Legacy USB Support Enables or disables support for legacy USB devices.
114 4 System BIOS Parameter Description Option Port 60/64 Emulation Enables or disables the I/O port 60/64h emulation support. Enabled Disabled This parameter is enabled for complete USB keyboard legacy support for non-USB aware OS. Device Reset Timeout Select the number of seconds POST waits for the USB mass storage device after the start unit command.
115 PCI Configuration Parameter Description Option Memory Mapped I/O Start Address Select the start of the reserved memory region for PCI memory mapped I/O space that ends at 4 GB. 2.00 GB Note: Depending on the system configuration, this option may impact the amount of system memory detected by an OS without Physical Address Extension (PAE) support. 2.25 GB 2.50 GB 1.50 GB 1.
116 4 System BIOS Parameter Description Option Dual Monitor Video Select a graphic controller as a primary boot device. Enabled Disabled Note: This parameter will be disabled when the Onboard Video is set to Disabled. Slot ROM Controls execution of the add-in adapter option ROM during POST. Note: If set to disabled, the adapter may not be used to boot the system.
117 LAN Configuration Parameter Description Option Intel (R) I/OAT Enables or disables the onboard LAN’s I/O Acceleration Technology. The I/O AT accelerates TCP/IP processing for onboard NICs, delivers data movement efficiencies across the entire server platform and minimizes system overhead. Enabled Enables or disables the load of embedded option ROM for onboard network controller.
118 4 System BIOS Parameter Description Option I/O Riser Board NIC ROM Load the embedded option ROM for the I/O expansion module network controllers. Enabled I/O Riser Board NIC1 or NIC2 Enables or disables the I/O expansion module network controller. I/O Riser Board NIC1 or NIC2 MAC Address Indicates the media access control of the I/O expansion module’s LAN controller. Disabled Note: If disabled, the I/O expansion module (NIC1 and NIC2) cannot be used to boot or wake the system.
119 System Acoustic and Performance Configuration Parameter Description Option Throttling Mode Closed loop allows the system to achieve higher performance by monitoring system temps and adjusting bandwith. Closed Loop Open loop does not rely on a thermal sensor on the board and sets up a static level which equates to a fixed bandwidth.
120 4 System BIOS Security menu The Security menu allows you to safeguard and protect the system from unauthorized use by setting up access passwords. Parameter Description Option Administrator Password Status Indicates the status of the administrator password. User Password Status Indicates the status of the user password. Set Administrator Password Administrator password prevents unauthorized access to the Setup Utility.
121 Parameter Description Option Front Panel Lockout When enabled, the front panel power and reset buttons will be locked. The power and reset operation must be controlled via system management interface. Enabled TPM State Shows the current state of the Trusted Platform Module (TPM) device. Enabled & Activated Disabled Enabled & Deactivated Disabled & Activated Disabled & Deactivated TPM Administrative Control When set to no operation, there are no changes made to this parameter.
122 4 System BIOS Changing a system password 1 Use the up/down keys to highlight either change password parameters (Set Administrator Password or Set User Password) then press Enter. 2 Type the original password then press Enter. 3 Type a new password then press Enter. 4 Retype the password to verify the first entry then press Enter again. Removing an administrator password Note: Removing the administrator password also removes the user password.
123 Server Management menu The Server Management submenu lets you specify the appropriate settings for the system’s event handling function. Parameter Description Option Resume on AC Power Loss Defines the mode of operation if a power loss occurs. Stay Off When set to Stay Off, the system remains off after power shutdown. Reset Last state When set to Last state, the system returns to the state it was prior to the AC power loss. When set to Reset, the system will turn on after power is restored.
124 4 System BIOS Parameter Description Option FRB-2 Enable When enabled, the BMC (Baseboard Management Controller) will reset the system if BIOS does not complete the POST before the FRB-2 (Fault Resilient Boot) timer expires. Enabled Enables or disables the BIOS timer. It helps to determine if the OS has loaded successfully or followed the OS boot watchdog timer policy.
125 Console Redirection Parameter Description Option Console Redirection Define the serial port used for server management tasks. Disabled Serial Port A Serial Port B Flow Control* Set hardware flow control. None RTS/CTS Baud Rate* Set the serial port transmission speed. 115.2 K 9.6 K 19.2 K 38.4 K 57.6 K Terminal Type* Set character formatting used for console redirection.
126 4 System BIOS Parameter Description Option Legacy OS Redirection* Enables or disables the legacy OS redirection (i.e. DOS) on the serial port. If it is enabled the associated serial port is hidden from the legacy OS. Enabled * These fields are not shown on the above screenshot.
127 System Information The System Information submenu displays basic information about the server unit.
128 4 System BIOS Intel Remote Management Module Information The Remote Management Module submenu displays information about the firmware revisions and network devices.
129 Boot Options menu The Boot Options menu allows you to set the network device priority during system bootup. It also displays information about the installed storage devices. Parameter Boot Timeout Description Option Sets the automatic boot time-out value. xxxxx Note: A value of 65535 will disable the timeout completely. Boot Option # Set system boot order by selecting the boot option for this position. CDROM Order Specifies the boot device priority sequence for available CD drives.
130 4 System BIOS Boot Manager menu The Boot Manager menu lets you set the device priority during system bootup. The server will attempt to boot from the first device on the list. If the first device is not available, it will continue down the list until it reaches an available device. Select a boot option, then press Enter.
131 Error Manager menu The Error Manager menu lets you view the system POST errors detected by the system. Parameter Description Attribute Error Code Displays the POST error beep codes. Severity Major severity requires user intervention but does not stop system boot. Major Minor severity do not require user intervention or stop the booting of the system. Fatal Minor Fatal severity requires user intervention and prohibits the system boot. Instance Displays the instance value.
132 4 System BIOS Exit menu The Exit menu displays the various options to quit from the BIOS setup. Highlight any of the exit options then press Enter. Parameter Description Save Changes and Exit Saves changes made and close the BIOS setup. Discard Changes and Exit Discards changes made and close the BIOS setup. Save Changes Saves changes made in the BIOS setup. Discard Changes Discards all changes made in the BIOS setup.
133 Parameter Description Save as User Default Values Saves current values to be restored later. Load User Default Values Restores previously saved user default values.
134 4 System BIOS Upgrading the BIOS The upgrade utility allows you to upgrade the BIOS in the flash memory. To prepare to upgrade the BIOS, you need to record the current BIOS settings and download the BIOS image file to a temporary folder on your hard drive or a USB flash memory device. To record the current BIOS settings: 1 Run BIOS setup. See “Entering BIOS setup” on page 100. 2 Write down the current settings in the Setup Utility.
5 System troubleshooting
This chapter provides possible solutions for specific problems. If you cannot correct the problem, contact your local Acer representative or authorized dealer for assistance.
137 Troubleshooting This chapter helps you identify and solve problems that might occur while you are using the system. For any issue, first ensure that you are using the latest firmware and files. In addition to the server firmware and files, make sure to update any drivers used for components you have installed in your system, such as video drivers, network drivers and SAS drivers.
138 5 System troubleshooting First steps checklist • AC power available at the wall outlet? • Are the power supplies plugged in? Check the power cable(s) on the back of the chassis and at the AC source.
139 Hardware diagnostic testing This section provides a more detailed approach to identifying a hardware problem and locating its source. Caution! Before disconnecting any peripheral cables from the system, turn off the system and any external peripheral devices. Failure to do so can cause permanent damage to the system and/ or the peripheral devices. 1 Turn off the system and all external peripheral devices. Disconnect each of device from the system, except for the keyboard and the video monitor.
140 5 System troubleshooting Specific problems and corrective actions The following contains specific problems that may arise during the use of your server. Possible solutions are listed for each problem. Power indicator does not light. Do the following: • Make sure the power button on the front panel is turned on. • Make sure the power cable is connected correctly. • Make sure that the wall outlet has power. Test it by plugging another device.
141 Server boot does not complete POST. Do the following: • Make sure the processor is properly seated. • Check the BIOS release notes to ensure the BIOS installed on the platform supports the stepping and the family of processors currently installed. • Make sure the memory boards are populated according to system requirements. Server does not recognize all of the processors installed. • Make sure the processor is properly seated. HDD activity indicator does not light.
142 5 System troubleshooting • Check that drive is properly configured. • Check that onboard IDE controller is enabled in the BIOS Setup Utility. ODD tray cannot be ejected. • Insert the tip of a paperclip into the small hole on the ODD drive. Slowly pull the tray out from the drive until the tray is fully extended then remove the disc. ODD drive cannot read a disc. Do the following: • Make sure you are using the correct type of disc. • Make sure the disc is properly seated in the drive.
143 New memory modules installed are not detected. Do the following: • Make sure the memory modules are properly seated on the memory board’s DIMM slots. • Make sure the memory modules comply with the system requirements. • Make sure the memory modules have been populated according to the system requirements. External device connected to a USB connector does not work. Do the following: • Reduce the number of external devices connected to a USB hub.
144 5 System troubleshooting Diagnostics pass but the connection fails. • Make sure the network cable is securely attached. • Make sure you specify the correct frame type in the NET.CFG file. The controller stopped working when an adapter was installed. • Make sure the cable is connected to the port from the onboard network controller. • Make sure the other adapter supports shared interrupts and your OS supports shared interrupts. • Try reseating the adapter.
145 • Try a different version of the software to see if the problem is with the copy you are using. • Make sure all cables are properly connected. • If other software runs correctly on the system, contact your vendor about the defective software. No characters appear on the screen. Check the following: • Is the keyboard functioning? Test it by turning the “Num Lock” function on and off to make sure the Num Lock light is functioning.
146 5 System troubleshooting 2 Verify that the video controller board is fully seated in the mainboard connector. 3 Reboot the system for changes to take effect. 4 If there are still no characters on the screen after you reboot the system and POST emits a beep code, write down the beep code you hear. This information is useful for your service representative. 5 If you do not receive a beep code and characters do not appear, the video display monitor or video controller may have failed.
147 • Is the fan’s power connector properly connected to the mainboard? • Is the front panel board cable connected to both the mainboard’s front panel board connector? • Are the power supply cables properly connected to the mainboard? • Are there any shorted wires caused by pinched cables or have power connector plugs been forced into power connector sockets the wrong way?
148 5 System troubleshooting
Appendix A: Rack mount configuration
This appendix shows you how to set up the Altos R920 system in a rack mount configuration.
151 Rack installation information Important! Observe the electrostatic discharge (ESD) precautions indicated on page 39 when perfoming the following procedures. Do not attempt the procedures described in the following sections unless you are a qualified technician. Rack installation precautions Follow the rack manufacturer's safety and installation instructions for proper rack installation.
152 • Appendix A: Rack mount configuration Elevated operating ambient temperature The maximum operating temperature of the system is 35 °C (95°F). Careful consideration should be given to installing the system in an environment compatible with the 35 °C (95°F) maximum ambient temperature. • Reduced airflow The amount of airflow required for the safe operation of the equipment should not be compromised when installing the system in a rack.
153 Rack mount configuration The Altos R920 server system should be mounted into a rack cabinet. A rack rail and CMA (cable management arm) kit is available for installing system to a rack cabinet. The figure below shows the Altos R920 system in a rack-mount position.
154 Appendix A: Rack mount configuration Vertical mounting hole pattern The four vertical rails of the system rack contain mounting holes arranged in a manner shown in the figure below: The system occupies 4U in the rack. Count the U positions and hole numbers from the bottom up. The distance from the center of two holes with closer spacing to the center of the next pair is equivalent to 1U. Note: The unit of measurement used in this guide is "U" (1U = 1.75 inches or 44.45 mm).
155 Installing the system into the rack Caution! To minimize the chances of injuries, make sure that two or more people help in installing the server. To install the system into a four-post rack: 1 Remove the inner rails from the mounting rails. (1) Extend the inner rail from the mounting rail until the rail release latch clicks. (2) Depress the release latch (A) and slip the inner rail out (B).
156 Appendix A: Rack mount configuration (3) Do the same thing to the other mounting rail. Caution! To avoid personal injury, care should be taken when pressing the inner rail release latches and sliding the component into the rack. 2 Attach the inner rails to both sides of the server. Please use screws that came with the rack-mount kit when attaching the inner rails to both sides of the server. If your system already has screws attached, please remove them.
157 3 Install the mounting rails to the rack posts. (1) Determine the vertical position in the rack. Refer to “Vertical mounting hole pattern” on page 154 for more information. (2) Align and insert the mounting rail into the rack posts’ mounting holes (A). (3) Make certain the proper mounting holes on the rack post are selected. (4) Use two metal screws to secure the front and rear mounting rail to the rack (B). (5) Do the same thing to the other mounting rail.
158 Appendix A: Rack mount configuration (6) Fully extend the mounting rails on the rack.
159 4 Install the server into the rack. Caution! To avoid personal injury, care should be taken when pressing the inner rail release latches and sliding the component into the rack. (1) Carefully align the inner rails attached to the server with the fully extended mounting rails on the rack. (2) Press the release latch on both sides of the server (A). (3) Insert the inner rails into the mounting rails, then push the server into the rack until you hear a click sound (B).
160 5 Appendix A: Rack mount configuration Attach the CMA (cable management arm) to the rear of the server. The CMA allows you to tie-wrap all cables to and from the system. As you slide the system in and out of the rack, the CMA collapses and extends, keeping the cables untangled and attached to the system. (1) Insert the smaller CMA extension into the rear of the left inner rail (A1). (2) Insert the larger CMA extension into the rear of left mounting rail (A2).
161 (6) Connect the power, peripheral and networking cables into their appropriate ports. Refer to “Connecting peripherals” on page 32 for detailed instructions. (7) Route all cables through the cable clips.
162 Appendix A: Rack mount configuration
Appendix B: Memory configuration
This chapter provides details on how to configure the system memory boards. Recommended memory board and FBDIMM installation order and FBDIMM population order tables are also included.
165 Introduction The system’s memory architecture supports up to four memory boards organized by branches and channels. The MCH (memory controller hub) on the north bridge has two branches with branch 0 going to channels 0 and 1 or memory board A and B, and branch 1 to channels 2 and 3 or memory board C and D. In dual-channel mode, FBDIMMs on adjacent channels work in lockstep to provide the same cache line data and a combined ECC. In the singlechannel mode only channel 0 is active.
166 Appendix B: Memory configuration The memory boards connect to the mainboard through the memory board slots A, B, C, and D (Each slot support the x16 PCI Express mechanical slot, refer to “Mainboard” on page 12 for the location of the memory board slots.). Each memory board is equipped with eight DIMM slots that supports 1 GB, 2 GB, or 4 GB DDR2-667 MHz (PC-5300) FBDIMM modules. The memory board includes a DIMM fault LED that is used to report DIMM failures and error conditions.
167 FBDIMM module population order Single and dual channel population The tables below list the suggested FBDIMM module population for normal configuration.
168 Appendix B: Memory configuration Population with four memory boards DIMM slot Memory board A Memory board B Memory board C Memory board D Total memory 1 to 2 2 x 1 GB 2 x 1 GB 2 x 1 GB 2 x 1 GB 1 to 4 4 x 1 GB 4 x 1 GB 4 x 1 GB 4 x 1 GB 8 GB 16 GB 1 to 6 6 x 1 GB 6 x 1 GB 6 x 1 GB 6 x 1 GB 24 GB 1 to 8 8 x 1 GB 8 x 1 GB 8 x 1 GB 8 x 1 GB 32 GB 1 to 2 2 x 2 GB 2 x 2 GB 2 x 2 GB 2 x 2 GB 16 GB 1 to 4 4 x 2 GB 4 x 2 GB 4 x 2 GB 4 x 2 GB 32 GB 1 to 6 6 x 2 GB 6 x 2
169 Memory sparing population The tables below list the suggested FBDIMM module population for memory sparing configuration.
170 Appendix B: Memory configuration Memory mirroring population The table below list the suggested FBDIMM module population for memory mirroring configuration.
171 Memory configuration The BIOS configures the system memory into the best possible configuration after comparing the current FBDIMM population with the desired memory configuration selected by the user in System BIOS. Possible configurations are: • Dual-channel mode (Maximum performance mode) • Single-channel mode • Memory sparing mode • Memory mirroring mode Only one memory mode can be selected at a time and the BIOS defaults to maximum performance mode.
172 7 Appendix B: Memory configuration Press Y to confirm. The server reboots to activate the changes. Single-channel mode Single-channel mode is a failsafe mode when the installed memory configuration is incompatible with dual-channel operation. In this mode, only Branch 0, Channel 0 is operational with all other FBDIMMs disabled automatically. To configure memory to single-channel mode: 1 Run BIOS setup. See “Entering BIOS setup” on page 100.
173 Memory sparing mode Sparing is only supported in a lock-stepped (dual-channel) configuration. Memory sparing is the use of a lock-stepped FBDIMM rank on a memory branch to provide a backup in case any other lockstepped FBDIMM rank on the same branch exceeds a user-selectable Memory ECC Correctable Error threshold in a fixed time period.
174 Appendix B: Memory configuration Dual-ranked memory sparing When a dual-ranked FBDIMM is used as spare, the BIOS can independently select a physical rank on that FBDIMM as the spare unit and utilize the other physical rank as a normal unit. This selective sparing ensures maximization of available memory while still providing RAS. Note: Populating differently ranked FBDIMMs for sparing is not a good practice and may yield unpredictable results.
175 Memory mirroring mode Memory mirroring is a high availability mode providing a redundant image of the system memory. Two identical images of memory data are maintained, providing maximum redundancy. Mirroring is achieved across Branch 0 and Branch 1 such that one of these branches is the primary image and the other the secondary. The memory controller alternates between both branches for read transactions. Write transactions are issued to both branches under normal circumstances.
176 Appendix B: Memory configuration 5 Set the Select Memory RAS Configuration to Mirroring. 6 Return to the Memory Configuration menu option. • Make sure Current Configuration indicates Memory Mirroring Mode. If the option indicates Current Memory Configuration, you may need to install more memory to meet the requirements of the selected configuration. • Make sure that Memory Mirroring Possible indicates Yes. 7 Press F10 to save changes and exit. 8 Press Y to confirm.
Appendix C: SAS and SAS RAID configuration utilities
This appendix gives an overview of the RAID configuration utilities supported by your server.
179 Overview The system may be equipped with a SAS or SAS RAID configuration utility (depending on your system configuration). You can use these utilities for configuring the internal hard disks. Caution: Creating a RAID volume erases all data previously saved in the hard drives. Make sure that you back up important files before starting a RAID configuration process.
180 Appendix C: SAS and SAS RAID configuration utilities SAS configuration utility This section briefly shows how to create mirror with LSI 1078 integrated SAS. Starting the SAS configuration utility To start the SAS Configuration Utility, press CTRL+C when you see the SAS BIOS during POST. Loading the factory default settings 1 In the SAS Configuration Utility, press Alt+N to enter the Global Properties. 2 Select Restore Defaults and press Enter.
181 Initializing the RAID volume You can skip this procedure if you selected to create a new IM array (or pressed D) while performing the creating a RAID 1 volume with a hot spare disk section. After you create a new IM array, no synchronization will be performed. You can exit the SAS configuration utility and proceed to install the OS. Exiting the SAS configuration utility In the SAS configuration utility, press Esc twice and select Exit the Configuration Utility.
182 Appendix C: SAS and SAS RAID configuration utilities SAS RAID configuration utility This section briefly shows how to launch the SAS RAID configuration utility, load the factory default setting, and create a RAID volume using the SAS RAID configuration utility. Starting the SAS hardware RAID configuration utility To start SAS RAID Configuration Utility, press CTRL+G when you see the RAID BIOS during POST. After POST finished, the Adapter Selection page will show on the screen.
183 11 Now you can reboot the system and install the Operating System. Select Exit and click Yes. 12 Press to reboot the system. Assigning a hot spare disk 1 Launch the Configuration menu. 2 Select a free disk marked as Ready and listed under Physical Drives. 3 Select Make Hotspare and click Go. 4 Click Home to return to the Configuration menu. The disk will be marked as Hotspare in pink and listed under Physical Drives.
184 Appendix C: SAS and SAS RAID configuration utilities
185 Index I/O expansion module 83 memory board 74 PCI card 82 SAS module 89 cold-pluggable components 63 configuring memory maximum performance mode 171 memory mirroring mode 175 memory sparing mode 174 single-channel mode 172 configuring the system OS 35 control panel 15 button control panel 16 control buttons 18 LCD control panel 17 Numerics 5.
186 DVD drive 65 front bezel 42 front system fan assembly 53 HDD 50 hot-plug PCI card 62 I/O expansion module 83 memory board 76 non-hot-plug PCI card 82 power supply 58 processor 68 processor air baffle 46 processor air duct 46 RAID activation key 93 RAID BBU 95 RAID cache 93 rear system fan 55 SAS module 89 top cover 44 internal components 11 installing 58 removing 57 processor installing 68 removing 71 upgrade guidelines processor air baffle installing 46 removing 45 R rack L LED indicators hot-plug H
187 S T SAS module installing 89 removing 91 setting up the system 31 preinstallation requirements 31 specification chipset 3 control panel 5 graphic interface 5 I/O ports 6 integrated hardware RAID 4 media storage 4 memory subsystem 3 networking 5 OS 6 PCI I/O 5 power supply 7 processor 3 SAS controller 4 serial ATA port 4 server management 5 system fan 7 storage devices installing 5.
188
