Acer TravelMate 3000 Series Service Guide Service guide files and updates are available on the ACER/CSD web; for more information, please refer to http://csd.acer.com.
Revision History Please refer to the table below for the updates made on TravelMate 3000 service guide.
Copyright Copyright © 2004 by Acer Incorporated. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without the prior written permission of Acer Incorporated. Disclaimer The information in this guide is subject to change without notice.
Conventions The following conventions are used in this manual: IV SCREEN MESSAGES Denotes actual messages that appear on screen. NOTE Gives bits and pieces of additional information related to the current topic. WARNING Alerts you to any damage that might result from doing or not doing specific actions. CAUTION Gives precautionary measures to avoid possible hardware or software problems. IMPORTANT Reminds you to do specific actions relevant to the accomplishment of procedures.
Preface Before using this information and the product it supports, please read the following general information. 1. This Service Guide provides you with all technical information relating to the BASIC CONFIGURATION decided for Acer's "global" product offering. To better fit local market requirements and enhance product competitiveness, your regional office MAY have decided to extend the functionality of a machine (e.g. add-on card, modem, or extra memory capability).
Chapter 1 System Specifications1 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 System Block Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Board Layout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Outlook View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Using the Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Chapter 1 System Specifications Features Below is a brief summary of TM3000 features: Performance T Intel Dothan processor 730,740,750,760,770 T Intel Celeron M 90um processor 350, 360, 370 T Intel® 915GM chipset T 256/512 MB of DDRII533/DDRII 400 SDRAM standard, upgradeable to 2GB with dual soDimm modules T 2.5”, 9.5mm, 40/60/80 GB and above high-capacity, Enhanced-IDE hard disk T LCD support 12.
Keyboard and Pointing Device T 85/86/88 keys Windows keyboard T Built-in touchpad pointing device T Four cursosr keys, two Windows® keys, hot key controls, embedded numeric keypad T 6 easy-launch buttons ( internet, email, wireless LAN, Bluetooth® , Empowering key and one userprogrammable button) Expansion T One Type II PCMCIA CardBus slot T One type II miniPCI slot T Upgradeable memory modules T Acer ezDock4 support T Modem (RJ-11) port T One RJ-45 jack for LAN (Ethernet 10/100/1000 Base
System Block Diagram Chapter 1 3
Board Layout Top View Bottom View 4 Chapter 1
Number CN2 Modem cable CN3 Switch board CN4 Internal keyboard CN5 LCD CN6 HDD CN7 Touchpad board CN8 Bluetooth module CN9 MDC modem CN10 PC card CN11 Internal speaker CN12 Internal MIC CN13 RJ11/RJ45 CN14 CRT CN15 USB CN16 USB CN17 EZ4 CN18 Mini PCI slot CN19 RTC battery CN20 DDR2 slot CN21 Audio board CN22 Card reader CN23 Fan CN24 USB CN25 Chapter 1 Item 1394 PJ2 DC board PJ3 Battery 5
Outlook View A general introduction of ports allow you to connect peripheral devices, as you would with a desktop PC. Front Open View # Icon Item Description 1 Display screen Also called LCD (liquid-crystal display), displays computer output. 2 Launch keys Special keys for launching E-mail, Internet browser, eManager and frequently used programs. 3 Status indicators Light-Emitting Diodes (LEDs) that turn on and off to show the status of the computer’s functions and components.
Chapter 1 8 Keyboard Inputs data into your computer 9 Power button Turns the computer on and off 7
Front Closed View # Icon 1 N/A Item Description Speakers Left and right speakers deliver stereo audio output. 2 Bluetooth communications Press to enable/disable Bluetooth function. Loghts to indicate the status of Bluetooth communications.(Manufacturing option) 3 Wireless communication Press to enable/disable Wireless function. Lights to indicate the status of wireless LAN communications.(Manufacturing option) 4 Power indicator # Item 5 Lights when the computer is on.
# Item Description Left View # # Chapter 1 Item Description Item # Icon 1 N/A Description Item Description External display port Connects to a display device(e.g. external monitor, LCD projector) 2 Network LAN Jack Connects to an Ethernet 10/100/1000 based network. 3 RJ-11 Modem jack Connects to a phone line. 4 Two USB 2.0 ports Connect to Universal Serial Bus (USB) 2.0 devices (e.g., USB mouse, USB camera).
Right Panel # # 1 # Item Description Icon # Item PC CardDescription slot Item Item 4-in-1 card reader Note: Note: Ejects the PC Card from the slot. 4 One USB2.0 port Connect to Universal Serial Bus (USB) 2.0 devices (e.g., USB mouse, USB camera). 5 IEEE 1394 port Connects to IEEE 1394 devices. Ventilation Slots Enable the computer to stay cool. Security keylock Connects to a Kensington-compatible computer security lock. 7 N/A Accepts MS, MMC, MS PRO, and SD cards.
Rear Panel # # Item 1 2 3 Chapter 1 Icon N/A Item Description Power jack Description Connectos to an AC adaptor Battery Nay Houses the computer’s battery pack 124-pin Acer ezDock connector Connects to Acer ezDock 11
Bottom Panel # Item # 12 Description Icon Item Description 1 N/A Battery bay Houses the computer’s battery pack 2 N/A Battery lock latches Lock the battery in place. 3 N/A cooling fan Helps keep th ecomputer cool. Note Note: Do not cover or obstruct the opening of the fan. 4 N/A Ventilation slots Enable the computer to stay cool. 5 N/A Memory compartment Houses the computer’s main memory 6 N/A Battery release latch Unlatches the battery to remove the battery pack.
Indicators The computer has three easy-to-read status icons on the left side of the keyboard, and four located on the front of the computer. Icon Chapter 1 Function Description Caps lock Lights when Caps Lock is activated. Num lock Lights when Num Lock is activated. HDD Lights when the disc drive is active Bluetooth communications Indicates that (optional) Bluetooth is enabled. Wireless communication Indicates status of wireless LAN communication.
Launch Keys The four launch keys are located above the keyboard on the left hand side. They are designated as the mail button, the Web browser, the Acer Empowering Key, and a user programmable button. Press the Acer Empowering Key to run the Acer EManager. The mail and Web browser are default for Email and Internet programs, but can be reset by users. To set the mail, Web browser and programmable keys, run the acer Launch Manager.
Using the Keyboard The keyboard has full-sized keys and an embedded keypad, separate cursor keys, two Windows keys and twelve function keys. Lock Keys The keyboard has three lock keys which you can toggle on and off. Lock key Caps Lock Description Lock Key Description Caps Lock When Caps Lock is on, all alphabetic characters typed are in uppercase. Num lock (Fn+F11) When Num Lock is on, the embedded keypad is in numeric mode.
Embedded Numeric Keypad The embedded numeric keypad functions like a desktop numeric keypad. It is indicated by small characters located on the upper right corner of the keycaps. To simplify the keyboard legend, cursor-control key symbols are not printed on the keys. Desired action Num Lock on Desired Access Type numbers Type letters Fn 16 Num Lock On Num Lock off Num Lock Off Use embedded keypad in the same way as the numeric keypad on a standard keyboard.
Windows Keys The keyboard has two keys that perform Windows-specific functions. Key Key Key Description Description Key Icon Windows logo key Description Description Pressed alone, this key has the same effect as Tabon the Windows Start button; it launches the clicking Start menu.
Hot Keys The computer employs hot keys or key combinations to access most of the computer’s controls like sreen brightness, volume output and the BIOS utility. Fn To activate hot keys, press and hold the Fn key before pressing the other key in the hot key combination. Hot key Icon Hot Key Function Icon Description Function Description Fn+F1 Hot key help Displays help on hot keys. Fn F1 Fn+F2 Acer eSetting Launches the Acer eSetting in the Acer eManager set by the Acer Empowering key.
Hot Key Chapter 1 Icon Function Description Fn+w Volume up Increases the speaker volume. Fn+y Volume down Decreases the speaker volume. Fn+x Brightness up Increases the screen brightness.
The Euro Symbol If your keyboard layout is set to United States-International or United Kingdom or if you have a keyboard with a European layout, you can type the Euro symbol on your keyboard. NOTE: For US keyboard users: The keyboard layout is set when you first set up Windows. For the Euro symbol to work, the keyboard layout has to be set to United States-International. Note for US keyboard users: To verify the keyboard type in Windows XP, follow the steps below: 1. Click on Start, Control Panel. 2.
Touchpad The built-in touchpad is a pointing device that senses movement on its surface. This means the cursor responds as you move your finger on the surface of the touchpad. The central location on the palmrest provides optimal comfort and support. NOTE: If you are using an external USB mouse, you can press Fn-F7 to disable the touchpad. Touchpad Basics The following teaches you how to use the touchpad: T Move your finger across the touchpad to move the cursor.
Function Scroll Left Button(1) Right Button(4) Scroll Button(3) Main Touchpad(2) Click and hold the button in the desired direction (up/ down/left/right) NOTE: Keep your fingers dry and clean when using the touchpad. Also keep the touchpad dry and clean. The touchpad is sensitive to finger movements. Hence, the lighter the touch, the better the response. Tapping too hard will not increase the touchpad’s responsiveness.
Hardware Specifications and Configurations Processor Item CPU type Specification Intel Pentium M processor at 1.6~2.13GHz (Dothan) Core logic Intel 915GM chipset CPU package Intel 478-ball Micro FCBGA CPU core voltage 1.340V(Highest frequency mode)~0.988V(Low frequency mode) BIOS Item Specification BIOS vendor Phneoix BIOS Version S2G16 BIOS ROM type SST 39SF040A, 512KX8 CMOS Boot Block Flash Memory BIOS ROM size 512KB BIOS package 32-pin PLCC Supported protocols ACPI 1.0b/2.0, PCI 2.
Slot 1 Slot 2 Total Memory 0MB 128MB 128MB 0MB 256MB 256MB 0MB 512MB 512MB 0MB 1024MB 1024MB 128MB 128MB 256MB 128MB 256MB 384MB 128MB 512MB 640MB 128MB 1024MB 1152MB 256MB 128MB 384MB 256MB 256MB 512MB 256MB 512MB 768MB 256MB 1024MB 1280MB 512MB 128MB 640MB 512MB 256MB 768MB 512MB 512MB 1024MB 512MB 1024MB 1536MB 1024MB 0MB 1024MB 1024MB 128MB 1125MB 1024MB 256MB 1280MB 1024MB 512MB 1536MB 1024MB 1024MB 2048MB NOTE: Above table lists some sy
Modem Interface Item Specification Modem connector type RJ11 Modem connector location Left panel Mini-Bluetooth Item Specification Controller ICH6-M Interface USB bus MiniPCI Item Specification Controller ICH6-M Interface PCI bus Data throughput 11M/54M bps Protocol 802.11a/b, 802.11 a/b/g Interface Mini-PCI type IIIA .
Hard Disk Drive Interface Item DC Power Requirements Voltage tolerance 5V +/- 5% 5V +/- 5% 5V +/- 5% 5V +/- 5% 8X DVD Dual Interface Item Vendor & model name Specification Lite-On SOSW-852S PANASONIC UJ-840BQ Performance Specification Transfer rate (KB/sec) (1) Read DVD-ROM DVD+R DVD-R CD-RW CD-ROM (2) Write CD-R CD-RW High Speed CD-RW Ultra Speed CD-RW DVD+R DVD+R DL DVD+RW DVD-R DVD-RW (3) ATAPI Interface PIO mode DMA mode Ultra DMA mode MAX 8X CAV (MAX 10800 KB/s) MAX 8X CAV (MAX 10800 KB/s) 1X,
Combo Drive Interface Item Specification Performance Specification Transfer rate (KB/sec) (1) Read DVD-ROM CD-ROM DVD-Video DVD-R DVD-RW DVD-RAM DVD+R DVD+R DL DVD+RW CD-R/RW/ROM CD-DA(DAE) CD-DA(Audio out)/CD-I/ Video CD (2) Write CD-R LS-RW HS-RW US-RW DVD-R DVD-RW DVD+R DVD+R DL DVD+RW DVD-RAM 8X CAV( MAX 10800 kB/s) 24X CAV(MAX 3600 kB/s) MAX. 10-24X MAX. 10-24X MAX. 10-24X 2X, 4X, 8X(CLV), 10-12X, 10-16X, 10-24X CAV 2X, 4X (CLV) 4X, 8X, 10X(CLV); MAX. 10-24X(CAV) 10X(CLV); MAX.
Audio Interface Item Specification Audio onboard or optional Built-in Mono or Stereo Stereo Resolution 16/20/24-bit S/PDIF-OUT supoprts 44.1/48/96 kHz sample rate 16/20/24-bit S/PDIF-IN supoprts 44.1/48/96 kHz sample rate Compatibility Microsoft PC99/2001, AC97 2.3 & WHQL/WLP2.0 Power support Digital: 3.3V Sampling rate Up to 96 KHz Analog: 3.3V/5.0V Sound Quality Max. 100dB Internal speaker / Quantity Yes / 2 USB Port Item Specification Controller ICH6-M USB Compliancy Level 2.
System Board Major Chips Item Controller Super I/O controller NS87383, TQFP 64-pin Audio controller Sigmatel STAC9200 Video controller Intel 915GM Hard disk drive controller ICH6-M Keyboard controller NS PC87541 USB 2.0 ICH6-M MODEM V.92, Ambient MDC 1.5 Wireless 802.
Item Specification Pin 2 SDA Pin 3 SCL Pin 4 TH Pin 5 BAT+ LCD Item Specification Vendor & model name AUO B121EW01 V0 AUO B121EW02 V1 Toshiba 21EX1S-V05 CMO N121|1-L 01 Screen Diagonal (mm) 12.1” wide 12.1” XGA WIDE 12.1” wide Active Area (mm) 261.12(W)163.2(H) 263.04(W)x157.824(H) 147.3(L/R) Display resolution (pixels) 1280x800 1280x768 1280x800 Pixel Pitch(mm) 0.204(per on triad)x0.204 0.2055(W)x0.2055(H) 0.204x0.
LCD Inverter Item Output voltage frequency (k Hz) Specification 51~59KHz AC Adaptor Item Specification Vendor & model name Delta SADP-65KB Lite-On PA 165 02Q2 Input Voltage Normal: 90 to 264 (VAC) Normal: 100 to 127(VAC) input power rating <= 80 (watts) <=80(watts) Input Frequency Range 47 to 63 Hz 50/60 Hz Input AC current 100Vac, 240Vac/3.42A load 1.6A Max@90V/47Hz Output Voltage 18.4V to 19.6V 18.05V to 19.95V Output Current 0A to 3.42A 3.
Chapter 2 System Utilities BIOS Setup Utility The BIOS Setup Utility is a hardware configuration program built into your computer’s BIOS (Basic Input/ Output System). Your computer is already properly configured and optimized, and you do not need to run this utility. However, if you encounter configuration problems, you may need to run Setup. Please also refer to Chapter 4 Troubleshooting when problem arises.
Navigating the BIOS Utility There are six menu options: Info., Main, System Devices, Security, Boot, and Exit. Follow these instructions: T To choose a menu, use the cursor left/right keys (zx). T To choose a parameter, use the cursor up/down keys ( wy). T To change the value of a parameter, press por q. T A plus sign (+) indicates the item has sub-items. Press e to expand this item. T Press ^ while you are in any of the menu options to go to the Exit menu.
Information PhoenixBIOS Setup Utility . Info. Main CPU Type: : CPU Speed : Advanced Security Boot Exit Intel(R) Pentium(R) M processor 2.
Main The Main screen displays a summary of your computer hardware information, and also includes basic setup parameters. It allows the user to specify standard IBM PC AT system parameters. PhoenixBIOS Setup Utility Info.
Parameter Quiet Boot Description Determines if Customer Logo will be displayed or not; shows Summary Screen is disabled or enabled. Format/Option Option: Enabled or Disabled Enabled: Customer Logo is displayed, and Summary Screen is disabled. Disabled: Customer Logo is not displayed, and Summary Screen is enabled. Power on display Auto: During power process, the system will detect if any display device is connected on external video port.
Advanced The Advanced menu screen contains parameters involving your hardware devices. It also provides advanced settings of the system. PhoenixBIOS Setup Utility Info.
Security The Security screen contains parameters that help safeguard and protect your computer from unauthorized use. Info.
The table below describes the parameters in this screen. Settings in boldface are the default and suggested parameter settings. Parameter Description Option Shows the setting of the supervisor password. Clear or Set User Password is Shows the setting of the uer password. Clear or Set Set Supervisor Password Press Enter to set the supervisor password. When set, this password protects the BIOS Setup Utility from unauthorized access.
4. After setting the password, the computer sets the User Password parameter to “Set”. If desired, you can opt to enable the Password on boot parameter. 5. When you are done, press u to save the changes and exit the BIOS Setup Utility. Removing a Password Follow these steps: 1. Use the w and y keys to highlight the Set Supervisor Password parameter and press the e key. The Set Password box appears: 2. Type the current password in the Enter Current Password field and press e. 3.
If the verification is OK, the screen will display as following. The password setting is complete after the user presses u. If the current password entered does not match the actual current password, the screen will show you the Setup Warning. If the new password and confirm new password strings do not match, the screen will display the following message.
Boot This menu allows the user to decide the order of boot devices to load the operating system. Bootable devices includes the distette drive in module bay, the onboard hard disk drive and the CD-ROM in module bay. PhoenixBIOS Setup Utility Info. Main Advanced Security Boot Exit Item Specific Help +Hard Drive Floppy Devices CD-ROM/DVD Drive Network Boot + and - indicate device categories. Use to expand/collapse. Boot order is top-down using only the top device in each category.
Exit The Exit screen contains parameters that help safeguard and protect your computer from unauthorized use. PhoenixBIOS Setup Utility Info. Main Advanced Security Exit Boot Item Specific Help Exit Saving Changes Exit System Setup and save your changes to CMOS.
BIOS Flash Utility The BIOS flash memory update is required for the following conditions: T New versions of system programs T New features or options T Restore a BIOS when it becomes corrupted. Use the Phlash utility to update the system BIOS flash ROM. NOTE: If you do not have a crisis recovery diskette at hand, then you should create a Crisis Recovery Diskette before you use the Phlash utility. NOTE: Do not install memory-related drivers (XMS, EMS, DPMI) when you use the Phlash.
Chapter 3 Machine Disassembly and Replacement This chapter contains step-by-step procedures on how to disassemble the notebook computer for maintenance and troubleshooting. To disassemble the computer, you need the following tools: T Wrist grounding strap and conductive mat for preventing electrostatic discharge T Small Philips screw driver T Philips screwdriver T Plastic flat head screw driver Tweezers NOTE: The screws for the different components vary in size.
General Information Before You Begin Before proceeding with the disassembly procedure, make sure that you do the following: 1. Turn off the power to the system and all peripherals. 2. Unplug the AC adapter and all power and signal cables from the system. 3. Remove the battery pack. NOTE: TravelMate 3000 series product uses mylar or tape to fasten the FFC/FPC/connectors/cable, you may need to tear the tape or mylar before you disconnect different FFC/FPC/connectors.
Disassembly Procedure Flowchart The flowchart on the succeeding page gives you a graphic representation on the entire disassembly sequence and instructs you on the components that need to be removed during servicing. For example, if you want to remove the main board, you must first remove the keyboard, then disassemble the inside assembly frame in that order.
Removing the Battery Pack 48 1. Release the battery lock. 2. Slide the battery latch. 3. Remove the battery pack.
Removing the miniPCI/Memory/HDD Module/Keyboard Removing the miniPCI and Memory 1. Remove the two screws that secure the RAM door and remove the RAM door. 2. Release the wireless antenna. 3. Press the latch on left and right side to pop out the miniPCI and remove it. 4. Press the latch on left and right side to pop out the memory and remove it. 5. Press the latch on left and right side to pop out the other memory and remove it. Removing the HDD 1. Remove the two screws that secure the HDD. 2.
6. 50 Remove the keyboard from the main unit.
Seperate the LCD module and main unit 1. Disconnect the function key board FFC from the mainboard. 2. Disconnect the LCD cable from the mainboard. 3. Disconnect the touchpad board FFC from the mainboard. 4. Remove the three screws that secure the left and right hinge cover. 5. Pull the left hinge up and slide it out as show. 6. Pull the right hinge cover up and slide it out as show. 7. Disconnect the function key board FFC from the function key board. 8.
Disassemble the main unit Separate upper and lower case 1. Turn the main unit over. 2. Remove the eighteen screws that secure the lower case. 3. Detach the upper case from the lower case assembly. Removing the Bluetooth module 1. Tear off the mylar on the Bluetooth cable 2. Disconnect the Bluetooth cable from the mainboard. 3. Remove the two screws that secure the Bluetooth module. 4. Remove the Bluetooth module from the mainboard. 5. Disconnect the Bluetooth cable from the Bluetooth module.
6. Disconnect the MDC cable from the MDC board. Removing the audio module 1. Remove the screw that secures the audio board. 2. Remove the audio board from the mainboard. Removing the mainboard from lower case 1. Press the button and remove the dummy card from the PCMCIA card slot. 2. Disconnect the speaker cable from the mainboard. 3. Disconnect the microphone cable from the mainboard. 4. Remove the four screws that secure tha mainboard. 5. Detach the mainboard from the lower case. 6.
9. Remove the thermal module from the mainboard. 10. Tear off the mylar on the touchpad board FFC. 11. Disconnect the touchpad board FFC from the touchpad board. 12. Disconnect another FFC from the touchpad board. 13. Remove the two screws that secure the touchpad board. 14. Remove the touchpad board from the upper case. 15. This completes the main unit disassembly.
LCD module disassembly 1. Remove the six screw pads. 2. Remove the six screws that secure the LCD bezel. 3. Release the latches one by one. Please note that the bezel is fragile. Need to follow the following disassembly pictures from left to right. 4. Pull the bezel a little bit forward that paralleled LCD cover and remove the LCD bezel. 5. Pull the inverter board out. 6. Disconnect the LVDS cable from the inverter board. 7. Disconnect the LCD cable from the inverter board. 8.
13. Remove the wireless antenna from the cover assembly. 14. Remove the two screws that secure the left LCD bracket. 15. Remove the left LCD bracket from the LCD. 16. Remove the two screws that secure the right LCD bracket. 17. Remove the right LCD bracket from the LCD. 18. Turn the LCD back. 19. Tear off the tape on theLCD cable. 20. Disconnect the LCD cable from the LCD. 21. This completes the LCD disassembly.
HDD Disassembly and Reassembly 1. Remove the two screws that secure the HDD holder on on side. 2. Remove the two screws that secure the HDD holder on the other side. 3. Lift up the HDD and remove it from the HDD holder. 4. Place the HDD back to the HDD holder 5. Secure the HDD with two screws on one side. 6. This complete the HDD module disassembly and reassembly.
Chapter 4 Troubleshooting Use the following procedure as a guide for computer problems. NOTE: The diagnostic tests are intended to test this model. Non-Acer products, prototype cards, or modified options can give false errors and invalid system responses. 1. Duplicate symptom and obtain the failing symptoms in as much detail as possible. 2. Distinguish symptom. Verify the symptoms by attempting to re-create the failure by running the diagnostic test or by repeating the same operation. 3.
System Check Procedures External Diskette Drive Check If an error occurs with the internal diskette drive, reconnect the diskette connector on the system board. If the error still remains: 1. Reconnect the external diskette drive/DVD-ROM module. 2. Replace the external diskette drive/CD-ROM module. 3. Replace the main board. External CD-ROM Drive Check Do the following to isolate the problem to a controller, drive, or CD-ROM. Make sure that the CD-ROM does not have any label attached to it.
Power System Check To verify the symptom of the problem, power on the computer using each of the following power sources: 1. Remove the battery pack. 2. Connect the power adapter and check that power is supplied. 3. Disconnect the power adapter and install the charged battery pack; then check that power is supplied by the battery pack.
Check the Battery Pack To check the battery pack, do the following: From Software: 1. Check out the Power Management in control Panel 2. In Power Meter, confirm that if the parameters shown in the screen for Current Power Source and Total Battery Power Remaining are correct. 3. Repeat the steps 1 and 2, for both battery and adapter. 4. This helps you identify first the problem is on recharging or discharging. From Hardware: 1. Power off the computer. 2.
Power-On Self-Test (POST) Error Message The POST error message index lists the error message and their possible causes. The most likely cause is listed first. NOTE: Perform the FRU replacement or actions in the sequence shown in FRU/Action column, if the FRU replacement does not solve the problem, put the original part back in the computer. Do not replace a non-defective FRU. This index can also help you determine the next possible FRU to be replaced when servicing a computer.
Index of Error Messages Error Message List Error Messages FRU/Action in Sequence Struck Key See “Keyboard or Auxiliary Input Device Check” on page 59 System CMOS checksum bad - Default configuration used RTC battery Real time clock error Run BIOS Setup Utility to reconfigure system, then reboot system. RTC battery Run BIOS Setup Utility to reconfigure system time, then reboot system. Main board Previous boot incomplete - Default configuration used “Load Default Settings” in BIOS Setup Utility.
Error Message List No beep Error Messages Power-on indicator turns off and LCD is blank. FRU/Action in Sequence Power source (battery pack and power adapter.) See “Power System Check” on page 60 Ensure every connector is connected tightly and correctly. Reconnect the DIMM. Main board. Power-on indicator turns on and LCD is blank. Power source (battery pack and power adapter.
Phoenix BIOS Beep Codes Code Beeps Verify Real Mode 03h Disable Non-Maskable Interrupt (NMI) 04h Get CPU type 06h Initialize system hardware 07h Disable shadow and execute code from the ROM.
Code Beeps POST Routine Description 47h Initialize I20 support 48h Check video configuration against CMOS 49h Initialize PCI bus and devices 4Ah Initialize all video adapters in system 4Bh QuietBoot start (optional) 4Ch Shadow video BIOS ROM 4Eh Display BIOS copyright notice 50h Display CPU type and speed 51h Initialize EISA board 52h Test keyboard 54h Set key click if enabled 55h Enable USB devices 58h 59h 2-2-3-1 Test for unexpected interrupts Initialize POST display service
Code POST Routine Description 8Bh Test and initialize PS/2 mouse 8Ch Initialize floppy controller 8Fh Determine number of ATA drives (optional) 90h Initialize hard-disk controllers 91h Initialize local-bus hard-disk controllers 92h Jump to UserPatch2 93h Build MPTABLE for multi-processor boards 95h Install CD ROM for boot 96h Clear huge ES segment register 97h Fixup Multi Processor table 98h 1-2 Search for option ROMs. One long, two short beeps on checksum failure.
Code Beeps POST Routine Description C7h Initialize notebook docking late C8h Force check (optional) C9h Extended checksum (optional) CAh Redirect Int 15h to enable remote keyboard CBh Redirect Int 13h to Memory Technologies Devices such as ROM, RAM, PCMCIA, and serial disk. CCh Redirect Int 10h to enable remote serial video CDh Re-map I/O and memory for PCMCIA CEh Initialize digitizer and display message.
Index of Symptom-to-FRU Error Message LCD-Related Symptoms Symptom / Error LCD backlight doesn't work Action in Sequence First, plug a monitor to CRT port. Next, enter BIOS utility to running “Load Default Settings” then reboot the system. Reconnect the LCD connectors. Keyboard (if the brightness function key doesn't work). LCD cable LCD inverter LCD Main board LCD is too dark LCD brightness cannot be adjusted Enter BIOS Utility to execute “Load Setup Default Settings”, then reboot system.
Power-Related Symptoms Symptom / Error Battery can’t be charged or discharged Action in Sequence See “Check the Battery Pack” on page 61. Battery pack Main board System hang during POST ODD/HDD/FDD/RAM module Main board PCMCIA-Related Symptoms Symptom / Error System cannot detect the PC Card (PCMCIA) Action in Sequence PCMCIA slot assembly Main board PCMCIA slot pin is damaged.
Power Management-Related Symptoms Symptom / Error The system doesn't resume from hibernation/ standby mode. Action in Sequence Connect AC adapter then check if the system resumes from Standby/Hibernation mode. Check if the battery is low. Hard disk drive Main board The system doesn't resume from standby mode after opening the lid of the portable computer. LCD cover switch Battery fuel gauge in Windows doesn’t go higher than 90%.
Modem/LAN-Related Symptoms Symptom / Error Internal modem does not work correctly. Action in Sequence Phone cable Driver Reconnect the Internal modem cable to the main board tightly. Main board Internal LAN does not work correctly Lan cable Driver Main board NOTE: If you cannot find a symptom or an error in this list and the problem remains, see “Undetermined Problems” on page 74.
Intermittent Problems Intermittent system hang problems can be caused by a variety of reasons that have nothing to do with a hardware defect, such as: cosmic radiation, electrostatic discharge, or software errors. FRU replacement should be considered only when a recurring problem exists. When analyzing an intermittent problem, do the following: 73 1. Run the diagnostic test for the system board in loop mode at least 10 times. 2. If no error is detected, do not replace any FRU. 3.
Undetermined Problems The diagnostic problems does not identify which adapter or device failed, which installed devices are incorrect, whether a short circuit is suspected, or whether the system is inoperative. Follow these procedures to isolate the failing FRU (do not isolate non-defective FRU). NOTE: Verify that all attached devices are supported by the computer. NOTE: Verify that the power supply being used at the time of the failure is operating correctly. (See “Power System Check” on page 60): 1.
Chapter 5 Jumper and Connector Locations Top View Chapter 5 75
Bottom View 76 Chapter 5
Number Chapter 5 Item CN2 Modem cable CN3 Switch board CN4 Internal keyboard CN5 LCD CN6 HDD CN7 Touchpad board CN8 Bluetooth module CN9 MDC modem CN10 PC card CN11 Internal speaker CN12 Internal MIC CN13 RJ11/RJ45 CN14 CRT CN15 USB CN16 USB CN17 EZ4 CN18 Mini PCI slot CN19 RTC battery CN20 DDR2 slot CN21 Audio board CN22 Card reader CN23 Fan CN24 USB CN25 1394 PJ2 DC board PJ3 Battery 77
Clear CMOS Procedure 78 1. Disassemble the base chassis. 2. Remove CMOS battery. (CN19 on the bottom of MB) 3. Discharge Capacitor. (C403 on the bottom of MB) 4. Please refer to following image for location.
Chapter 6 FRU (Field Replaceable Unit) List This chapter gives you the FRU (Field Replaceable Unit) listing in global configurations of TravelMate 3000 series products. Refer to this chapter whenever ordering for parts to repair or for RMA (Return Merchandise Authorization). Please note that WHEN ORDERING FRU PARTS, you should check the most up-to-date information available on your regional web or channel. For whatever reasons a part number change is made, it will not be noted on the printed Service Guide.
Exploded Diagram 35 22 22 24 32 35 25 32 7 27 26 28 8 29 36 23 3 33 35 35 2: 36 : 31 35 9 21 35 5 6 2 34 34 4 33 34 34 Item List Item 80 Description Q’ty 1 Base assy 1 2 Top cover assy 1 3 RAM door assy 1 4 Thermal module SOL-FOX assy 1 5 PCMCIA Dummy card 1 6 AU 12.
Item List Item Chapter 6 Description Q’ty 8 MB assy 1 9 DC/B assy 1 10 Audio/B assy 1 11 SW/B assy 1 12 TP/B assy 1 13 Hinge Cover-L assy 1 14 Hinge Cover_R assy 1 15 HDD IC25N060ATMR04-0 STN B/S 1 16 K/B module(UI) 1 17 Battery module(6 cell 3S2P) 1 18 Battery module(3 cell 3S1P) 1 19 Bluetooth module MTN1-USB 91.BU513.002 1 20 Modem 56K(MDC) 1 21 Screw M2.5*6.0-I(NI)(NYLOK) 4 22 Screw M2.0*4.0-I(NI)(NYLOK) 5 23 Screw M2.0*7.
21 : 21 : 9 22 : : 3 22 6 8 4 5 : 9 9 7 : 23 2 23 Item 82 Description Q’ty 1 LCD cover assy 1 2 LCD bezel assy(TU) 1 3 INV module(PI) ED1 1 4 Hinge BKT-L (AU) 1 5 HInge BKT_R 1 6 Cable assy AUO-12.1”WXGA 1 7 LCD(TFT) 12.1” B121EW01 V1(WXGA) STN B/S 1 8 Screw M2.0*2.5(NI)(NYLOK) 2 9 Screw M2.0*5-I(NBI)(NYLOK)D4 T0.
Item Chapter 6 Description Q’ty 11 LCD rubber Down 2 12 Screw M2.0*4.
FRU List TravelMate 3000 FRU List Picture No. Partname And Description Part Number Adapter ADAPTER 65W 3 PIN DELTA SADP-65KB BF AP.06501.005 ADAPTER 65W 3 PIN LITE-ON PA-1650-02 QA 19V AP.06503.006 BATTERY SANYO LI-ION 3S2P 6CELL 4800mAH BT.00603.003 BATTERY PANASONIC LI-ION 3S2P 6CELL 4800mAH BT.00605.001 BATTERY SANYO LI-ION 3S1P 3CELL 2000mAH BT.00303.002 MODEM CARD , AMBIT T60M283.15 54.T72V5.001 BLUETOOTH MODULE W/ANTENNA 54.T48V7.001 WIRELESS LAN BOARD (802.11a/b/g) INTEL EU KI.
TravelMate 3000 FRU List Picture No. Partname And Description Part Number FFC CABLE - TP/B TO M/B 50.T74V7.003 FFC CABLE - FUNCTION/B TO MB 50.T74V7.004 MODEM CABLE 50.T74V7.001 BLUETOOTH CABLE 50.T74V7.002 POWER CORD US (3 pin) 27.A03V7.001 POWER CORD PRC ( 3 Pin) 27.A03V7.003 POWER CORD KOERA ( Pin) 27.T23V7.006 POWER CORD EU (3 PIN) 27.A03V7.002 POWER CORD UK (3 PIN) 27.A03V7.004 POWER CORD ITALIAN (3 PIN) 27.A03V7.005 POWER CORD- SWISS 27.A03V7.007 POWER CORD AU (3 PIN) 27.
TravelMate 3000 FRU List Picture No. Partname And Description Part Number ZH1 HINGE COVER-L S/P 42.T74V7.001 ZH1 HINGE COVER-R S/P 42.T74V7.002 ZH1 RAM DOOR S/P 42.T74V7.003 WIRELESS LAN ANTENNA 50.T74V7.005 EXTERNAL COMBO MODULE PANASONIC UJDA-770 KO.02406.014 EXTERNAL COMBO MODULE LITEON LSC24083K KO.02409.008 EXTERNAL DVD DUAL MODULE PANASONIC UJ-840BQ B2 (DL) KU.00804.013 EXTERNAL DVD DUAL MODULE LITEON SOSW-852S (DL) KU.00807.012 HDD 40GB 2.5 IN.
TravelMate 3000 FRU List Picture No. Partname And Description Part Number HDD HOLDER 60.T74V7.003 KEYBOARD US INTERNATIONAL KB.T7407.026 Keyboard KEYBOARD CHINESE KB.T7407.027 KEYBOARD SPANISH KB.T7407.001 KEYBOARD THAI KB.T7407.002 KEYBOARD BRAZILIAN PROTUGESE KB.T7407.003 KEYBOARD UK KB.T7407.005 KEYBOARD GERMAN KB.T7407.006 KEYBOARD ITALIAN KB.T7407.007 FRENCH KB.T7407.008 SWISS/G KB.T7407.009 PORTUGUESE KB.T7407.010 ARABIC KB.T7407.011 BELGIUM KB.T7407.012 SWEDEN KB.
TravelMate 3000 FRU List Picture No. Partname And Description ASSY LCD MODULE 12.1 IN. AU B121EW01 V.0 GLARE Part Number 6M.T74V7.001 LCD TFT XGA 12.1 AU B121EW01 V.0 GLARE LK.12105.001 ASSY LCD MODULE 12.1 IN. AU B121EW01 V.1 NON-GLARE 6M.T74V7.002 LCD TFT XGA 12.1 AU B121EW01 V.1 NONGLARE LK.12105.002 ASSY LCD MODULE 12.1 IN. TOSHIBA LTD121EX1S-V05 6M.T74V7.003 LCD 12.1 IN. TFT XGA TOSHIBA LTD121EX1S-V05 LK.1210F.002 ASSY LCD MODULE 12.1 IN. CMO N121I1L01 6M.T74V7.004 LCD 12.1 IN.
TravelMate 3000 FRU List Picture No. Partname And Description Part Number MEMORY MICRON 256MB/ 533MHZ, MT8HTF3264HDY-53EB2 KN.25604.023 MEMORY ELPIDA 256MB/ 533MHZ, U33256AGEPQ662A KN.25609.003 MEMORY SAMSUNG 512MB/ 533MHz, M470T3354BG0-CD5 KN.2560B.011 MEMORY MICRON 512MB/ 533MHZ, MT8HTF6464HDY-53EA2 KN.51204.015 MEMORY ELPIDA 512MB/ 533MHZ, U33512AGEPQ672A KN.51209.004 MEMORY SAMSUNG 512MB/ 533MHz, M470T6554BG0-CD5 KN.5120B.008 MAINBOARD /PM730/915GM/UMA VGA/4 in 1/GLAN LB.T7406.
Appendix A Model Definition and Configuration TravelMate 3000 Series Model Number CPU LCD Memory HDD (GB) ODD BT Wireless LAN TM3002W TCi PM740B N12.1WXGA N12.1WXGA G SO256MBII 5 N60GB 4.2K NCB24X6P 1394 WNC_US B_BRM INT2200BG _MW TM3002W TMi PM740B N12.1WXGA N12.1WXGA G SO256MBII 5 N80GB 4.2K NDU8X6P1 394 WNC_US B_BRM INT2200BG _MW TM3002N WTCi PM740B N12.1WXGA G SO256MBII 5 N60GB 4.
Appendix B Test Compatible Components This computer’s compatibility is tested and verified by Acer’s internal testing department. All of its system functions are tested under Windows® XP Home environment. Refer to the following lists for components, adapter cards, and peripherals which have passed these tests. Regarding configuration, combination and test procedures, please refer to the TravelMate8100 series Compatibility Test Report released by the Acer Mobile System Testing Department.
Microsoft® Windows® XP Pro Environment Test Item CPU Specifications Pentium M 730 (1.6G 2M 533FSB) BGA Pentium M 740 (1.73G 2M 533FSB ) BGA Pentium M 750 (1.87G 2M 533FSB ) BGA Pentium M 760 (2.0G 2M 533FSB) BGA Pentium M 770 (2.13G 2M 533FSB ) BGA LCD 12.1" WXGA NB LCD AUO B121EW01 V.1 NON-GLARE TYPE 12.1" WXGA NB LCD AUO B121EW01 V.0 GLARE TYPE 12.1" WXGA NB LCD CMO N121I1-L 01 NON-GLARE 12.
Item Keyboard Specifications TM4500/TM4000/TM2300 KEYBOARD DARFON US International TM4500/TM4000/TM2300 KEYBOARD DARFON Chinese TM4500/TM4000/TM2300 KEYBOARD DARFON Spanish TM4500/TM4000/TM2300 KEYBOARD DARFON Thai TM4500/TM4000/TM2300 KEYBOARD DARFON Brazilian Protugese TM4500/TM4000/TM2300 KEYBOARD DARFON Korea TM4500/TM4000/TM2300 KEYBOARD DARFON UK TM4500/TM4000/TM2300 KEYBOARD DARFON German TM4500/TM4000/TM2300 KEYBOARD DARFON Italian TM4500/TM4000/TM2300 KEYBOARD DARFON French TM4500/TM4000/TM2300 KE
Appendix C Online Support Information This section describes online technical support services available to help you repair your Acer Systems. If you are a distributor, dealer, ASP or TPM, please refer your technical queries to your local Acer branch office. Acer Branch Offices and Regional Business Units may access our website. However some information sources will require a user i.d. and password. These can be obtained directly from Acer CSD Taiwan.
95 Appendix C