TravelMate 350 Service Guide Service guide files and updates are available on the AIPG/CSD web; for more information, please refer to http://csd.acer.com.tw PART NO.: 49.45H02.001 DOC. NO.
Copyright Copyright © 1999 by Acer Incorporated. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without the prior written permission of Acer Incorporated. Disclaimer The information in this guide is subject to change without notice.
Conventions The following conventions are used in this manual: Screen messages Denotes actual messages that appear on screen. NOTE Gives bits and pieces of additional information related to the current topic. WARNING Alerts you to any damage that might result from doing or not doing specific actions. CAUTION Gives precautionary measures to avoid possible hardware or software problems. IMPORTANT Reminds you to do specific actions relevant to the accomplishment of procedures.
Preface Before using this information and the product it supports, please read the following general information. IV 1. This Service Guide provides you with all technical information relating to the BASIC CONFIGURATION decided for Acer's "global" product offering. To better fit local market requirements and enhance product competitiveness, your regional office MAY have decided to extend the functionality of a machine (e.g. add-on card, modem, or extra memory capability).
Table of Contents Chapter 1 System Specifications 1 Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 System Block Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Board Layout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Table of Contents VI
Chapter 1 System Specifications Features This computer was designed with the user in mind.
Human-centric design and ergonomics ! Sleek, smooth and stylish design ! Full-sized keyboard ! Ergonomically-centered touchpad pointing device ! Internet scroll key Expansion 2 ! One type II/I CardBus PC card (formerly PCMCIA) slot with ZV (zoomed video) port support ! Upgradeable memory ! EasyPort port replicator Chapter 1
System Block Diagram CPU CPU CORE Regulator COPPERMINE 700/750 MHz HOST BUS TV 100 MHz CLOCK Generator 100 MHz CRT SDRAM North Bridge SO-DIMM*2 ALi M1632M-U LCD PCI BUS Power & DC-DC Regulator LAN/802.
Board Layout Top View 18 17 16 1 15 14 13 2 12 11 3 10 4 9 5 6 7 4 8 1. Expansion port 10. PCMCIA socket connector 2. Modem port 11. Speaker/Headphone-out jack 3. LAN port 12. Line-in/external MIC jack 4. External monitor port 13. Infrared port 5. DC-in port 1 14. Keyboard controller (M38867) 6. Pentium III processor 15. BIOS Flash ROM 7. EasyLink Combo Drive port 16. ALI M1535 South Bridge 8. IEEE 1394 port 17. Mini PCI socket 9. ALI M1632 North Bridge 18.
Bottom View 1 2 9 8 7 5 6 3 4 1. DIMM 1 socket 6. Clock generator 2. DIMM 2 socket (reverse) 7. TV controller 3. CardBus controller 8. COM port controller 4. IEEE 1394 controller (TI TSB43LV22) 9. Geyserville controller 5.
Panel Ports allow you to connect peripheral devices to your computer as you would with a desktop PC. Front view # 6 Item Description 1 Display screen Also called LCD (liquid-crystal display), displays computer output. 2 Status indicators LEDs (light-emitting diodes) that turn on and off to show the status of the computer and its functions and components. 3 Launch keys Buttons for launching frequently used programs. See “Launch Keys” on page 14 for more details.
# Item Description 11 Keyboard Inputs data into your computer. 12 Speaker Outputs sound. Left view # Item Description 1 EasyLink Combo Drive connector Connects to an EasyLink Combo Drive. 2 IEEE 1394 port Connects to any IEEE 1394 supported devices. 3 Power switch Turns on the computer power. 4 PC Card eject button Ejects PC Card from the card slot. 5 PC Card slot Connects to one Type II 16-bit PC Card or 32-bit CardBus PC Card.
Rear view # 8 Item Description 1 PS/2 port Connects to any PS/2-compatible device (e.g., PS/2 keyboard/ mouse/keypad). 2 USB ports (two) Connect to any Universal Serial Bus devices (e.g., USB mouse, USB camera). 3 Expansion port I/O replicator or EasyPort expansion devices. 4 Modem jack Connects to a phone line. 5 Network jack Connects to an Ethernet 10/100-based network 6 External display port Connects to a display device (e.g.
Bottom view # Item Description 1 Battery bay Houses the computer's battery pack. 2 Hard disk bay Houses the computer's hard disk (secured by a screw). 3 Hard disk anti-shock protection Protects your hard disk against shocks. 4 Battery release latch Unlatches the battery to remove the battery pack. 5 Personal identification slot Insert a business card or similar-sized identification card to personalize your computer. 6 Memory compartment Houses the computer's main memory.
Indicators The computer has seven easy-to-read status icons below the display screen. The Power and Sleep status icons are visible even when you close the display cover so you can see the status of the computer while the cover is closed. Icon 10 Function Description Wireless Communication Lights when the Blue Tooth/Wireless LAN capabilities are enabled. Power Lights when the computer is on. Sleep Lights when the computer enters Sleep mode.
Keyboard The keyboard has full-sized keys and an embedded keypad, separate cursor keys, two Windows keys and twelve function keys. Special keys Lock keys The keyboard has three lock keys which you can toggle on and off. Lock key Description Caps Lock When Caps Lock is on, all alphabetic characters typed are in uppercase. Num Lock (FnF11) When Num Lock is on, the embedded keypad is in numeric mode. The keys function as a calculator (complete with the arithmetic operators +, -, *, and /).
Embedded numeric keypad The embedded numeric keypad functions like a desktop numeric keypad. It is indicated by small characters located on the upper right corner of the keycaps. To simplify the keyboard legend, cursor-control key symbols are not printed on the keys. Desired access Num lock on Num lock off Number keys on embedded keypad Type numbers in a normal manner. Cursor-control keys on embedded keypad Hold Shift while using cursor-control keys. Hold Fn while using cursorcontrol keys.
Hot keys The computer employs hot keys or key combinations to access most of the computer’s controls like screen brightness, volume output and the BIOS Utility. To activate hot keys, press and hold the Fn key before pressing the other key in the hot key combination. Hot key Icon Function Description Fn-F1 Hot Key Help Displays help on hot keys. Fn-F2 Setup Accesses the computer’s configuration utility.
The Euro symbol If your keyboard layout is set to United States-International or United Kingdom or if you have a keyboard with a European layout, you can type the Euro symbol on your keyboard. NOTE: For US keyboard users: The keyboard layout is set when you first set up Windows. For the Euro symbol to work, the keyboard layout has to be set to United States-International. To verify the keyboard type: 1. Click on Start, Settings, Control Panel. 2. Double-click on Keyboard. 3. Click on the Language tab.
Touchpad The built-in touchpad is a PS/2-compatible pointing device that senses movement on its surface. This means the cursor responds as you move your finger on the surface of the touchpad. The central location on the palm rest provides optimum comfort and support. NOTE: When using an external USB or serial mouse, you can press Fn-F7 to disable the touchpad. If you are using an external PS/2 mouse, the touchpad is automatically disabled.
Function Scroll Left button Right button Center buttons Tap Click and hold the up/ down button NOTE: Keep your fingers dry and clean when using the touchpad. Also keep the touchpad dry and clean. The touchpad is sensitive to finger movements. Hence, the lighter the touch, the better the response. Tapping harder will not increase the touchpad’s responsiveness.
Hardware Specifications and Configurations Main board Major Chips Item System core logic Controller ALI Aladdin Pro II chipset M1632/M1535 Super I/O controller Built in M1535 Audio controller Built in M1535 Video controller Built in M1632 (Trident CyberBlade AGP-2X) IDE controller Built in M1535 (2-channel dedicated Ultra-66 IDE Master Controller) Keyboard controller Mitsubishi M38867 RTC BenchMark BQ3285LF SSOP PCMCIA controller O2 Micro OZ711 CardBus controller (Tarzan) IEEE 1394 controlle
System Memory Item Specification Memory controller Built-in ALI M1632 Onboard memory size 0MB DIMM socket number 2 sockets Supports memory size per socket 64/128 MB Supports maximum memory size 256MB (128MB x 2) Supports DIMM type SDRAM Supports DIMM speed 100MHz Supports DIMM voltage 3.3V Supports DIMM package 144-pin SO-DIMM Memory module combinations You can install memory modules in any combinations as long as they match the above specifications.
Modem Interface Item Specification Modem Interface/Chipset Built in M1535 AC’97 2.1 compliant digital controller interface with software modem solution / Ambit U98M005.01 Fax modem data baud rate (bps) 14.4K Data modem data baud rate (bps) 56K Supports modem protocol V.90 data modem 56K, V.90 fax modem 14.
CD-ROM/Floppy Diskette Combo Drive Interface Item Loading mechanism Specification Drawer with soft eject and emergency eject hole Power Requirement Input Voltage 5V Floppy disk drive Floppy disk Specifications Media recognition 2DD (720KB) 2HD (1.2MB, 3-mode) 2HD (1.
Audio Interface Item Specification Audio controller Built in M1535 audio controller combined with standard AC97/AC98 codec (Cirrus CS-4299) Audio onboard or optional Onboard Mono or Stereo Stereo Resolution 16 bit Compatibility Windows Sound System (WSS), Microsoft PC98/PC99, WHQL audio requirement Mixed sound source Voice, Synthesizer, Line-in, Microphone, CD Voice channel 6/16-bit, mono/stereo Sampling rate 48 KHz Internal microphone Yes Internal speaker / Quantity Yes/ 1 pieces Supp
USB Port Item Specification USB Compliancy Level 1.0 OHCI USB 1.
Battery Item Cell voltage Specification 3.6V Number of battery cell 6 Package configuration 3S-2P Package voltage 11V DC-AC LCD Inverter Item Vendor & model name Specification Ambit T62I174.00 & Sumida IV003 (IV15090/T) Input voltage (V) +5V Input current (mA) 200mA max Output voltage (Vrms, no load) 1300Vrms Output voltage frequency (kHz) 60K-65K Hz Output Current/Lamp 6.
AC Adapter Item Frequency variation range (Hz) Specification 47 - 63 47 - 63 Nominal voltages (V) 90 - 264 90 - 264 Inrush current The maximum inrush current will be less than 50A and 100A when the adapter is connected to 115Vac(60Hz) and 230Vac(50Hz) respectively. The maximum inrush current will be less than 50A and 100A when the adapter is connected to 115Vac(60Hz) and 230Vac(50Hz) respectively.
Power Management Power Saving Mode Standby Mode Waiting time specified by the ! System Standby value or the operating system elapses without any system activity. ! Closing the display cover ! When the computer is about to enter Hibernation mode (e.g., during a battery-low condition), but the Hibernation file is invalid or not present. ! When customized functions for power management are set to Standby and the corresponding action is taken. ! Invoked by the operating system power-saving modes.
Mechanical Specifications Item Specification Dimensions 289mm (W) x 219mm (D) x 23mm (H) Weight 1.
I/O Address Map I/O Address Function 220-22F Audio 240-24F Audio (optional) 278-27F Parallel port 3 2E8-2EF COM4 2F8-2FF COM2 or FIR (optional) 376, 3F6 ALi M5229 PCI BusMaster IDE controller 3BC-3BF Parallel port 1 3B0-3BB Video Controller 3C0-3DF 3F0h-3F7 Standard Floppy Disk Controller 3E8-3EF ALi fast IR controller 3F0-3F5, 3F7 Floppy disk controller 3F8-3FF COM1 480-48F, 4D6 DMA controller-1 4D0-4D1 PCI configuration register CF8-CFF IRQ Assignment Map Interrupt Channel
DMA Channel Assignment DMA Channel DRQ3 28 Function IrDA Fast Infrared Port DRQ4 Direct memory access controller DRQ5 Not Used DRQ6 Not Used DRQ7 Not Used Chapter 1
Chapter 2 System Utilities BIOS Setup Utility The BIOS Setup Utility is a hardware configuration program built into your computer’s BIOS (Basic Input/ Output System). Your computer is already properly configured and optimized, and you do not need to run this utility. However, if you encounter configuration problems, you may need to run Setup. Please also refer to Chapter 4 Troubleshooting when problem arises. To activate the BIOS Utility, press F2 during POST (while the TravelMate logo is being displayed).
System Information The System Information sub-menu displays basic and important information about your computer. System Information CPU Type & Speed ........... Pentium ® III 500 MHz Floppy Disk Drive .......... 1.44 MB, 3.5-inch Hard Disk Drive ............ xxxxx MB HDD Serial Number .......... xxxxxxxxxxxxxxxxxxxx System with ................ CD-ROM System BIOS Version ........ V1.0 R01-A1 VGA BIOS Version ........... V1.0 R01-A1 Serial Number .............. xxxxxxxxxxxxxxxxxxxxxxxxxxx Asset Tag Number .
Basic System Settings The Basic System Settings sub-menu allows you to set the system date and time. Basic System Setting Date ............................. [Mon, Aug 28, 2000] Time ............................. [12:00:00] ↑↓ = Move highlight bar, ←→ = Change Setting, F1 = Help The following table describes the parameters in this sub-menu. Parameter Description Format Date Sets the system date. DDD MMM DD, YYYY (day-of-the-week month day, year) Time Sets the system time.
The following table describes the parameters in this sub-menu. Settings in boldface are the default and suggested parameter settings. Parameter Boot Display Description Sets the display on boot-up. Options Both or Auto When set to Auto, the computer automatically determines the display device when the computer starts up. If an external display device (e.g., monitor) is connected, it becomes the boot display; otherwise, the computer LCD is the boot display.
Onboard Devices Configuration The parameters in this screen are for advanced users only. You do not need to change the values in this screen because these values are already optimized. The Onboard Devices Configuration sub-menu assigns resources to basic computer communication hardware. Onboard Device Configuration Serial Port .................[Enabled]/[Disabled] Base Address ..............[3F8h]/[2F8h]/[3E8h]/[2E8h] IRQ .......................[4]/[11] IrDA FIR Base Address ..............
System Security The System Security sub-menu allows you to safeguard your computer and data with passwords and other security measures. System Security Setup Password ..................... Power-On Password .................. Hard Disk Password ................. Processor Serial Number ............ [None]/[Present] [None]/[Present] [None]/[Present] [Enabled]/[Disabled] ↑↓ = Move highlight bar, ←→ = Change Setting, F1 = Help The following table describes the parameters in this screen.
Three password types protect your computer from unauthorized access. Setting these passwords creates several different levels of protection for your computer and data: ! Setup Password prevents unauthorized entry to the BIOS Utility. Once set, you must key-in this password to gain access to the BIOS Utility. ! Power-On Password secures your computer against unauthorized use. Combine the use of this password with password checkpoints on boot-up and resume from hibernation for maximum security.
Changing a Password To change a password, follow these steps: ! Remove the current password. See “Removing a Password” on page 35. ! Set a new password. See “Setting a Password” on page 34. Loading Default Settings If you want to restore all parameter settings to their default values, select this menu item and press Enter. The following dialog box displays. If you would like to load default settings for all parameters, use the cursor left/right (→← →←) →← keys to select Yes; then press Enter.
BIOS Flash Utility The BIOS flash memory update is required for the following conditions: ! New versions of system programs ! New features or options Use the AFlash utility to update the system BIOS flash ROM. NOTE: Do not install memory-related drivers (XMS, EMS, DPMI) when you use AFlash. NOTE: This program contains a readme.txt file. This readme.txt file will introduce how to use AFlash utility.
System Utility Diskette This utility diskette is for the Acer TravelMate 350 notebook machine. It provides the following functions: 1. Panel ID Utility 2. Thermal & Fan Utility 3. Main Board Data Utility To use this diskette, first boot from this diskette, then a “Microsoft Windows ME Startup Menu” prompt you to choose the testing item. Follow the instructions on screen to proceed. NOTE: This program contains a readme.txt file. This readme.txt file will introduce each test utility and its functions.
System Diagnostic Diskette IMPORTANT: 1The diagnostics program here that we used is called PQA (Product Quality Assurance) and is provided by Acer Headquarters. You can utilize it as a basic diagnostic tool. To get this program, either download it from http://csd.acer.com.tw or find it in the TravelMate 350 service CD kit. To better fit local service requirements, your regional office MAY have other diagnostic program.
Press →← to move around the main menu. Press Enter to enable the selected option. The main options are Diag, Result, SysInfo, Option and Exit. The Diag option lets you select testing items and times. The following screen appears when you select Diag from the main menu. PQA Vx_x Result Diag SysInfo Option xx-xx-xx Exit Diag ONE MULTI FULL QUICK TEST TEST TEST TEST One Test performs a single test and Manual checks the selected test items in sequence.
The screen below appears if you select Multi Test. PQA PQA Diag Diag Vx_x Vx_x Result Result Diag Diag ONE One MULTI Multi FULL QUICK SysInfo SysInfo xx-xx-xx xx-xx-xx Option Option Exit Exit TEST TEST TEST TEST TEST TEST TEST COUNT VALUE (1...9999) 1 Specify the desired number of tests and press Enter. After you specify the number of tests to perform, the screen shows a list of test items (see below).
42 Chapter 2
Chapter 3 Machine Disassembly and Replacement This chapter contains step-by-step procedures on how to disassemble the notebook computer for maintenance and troubleshooting. To disassemble the computer, you need the following tools: ! Wrist grounding strap and conductive mat to prevent electrostatic discharge ! Flat-bladed screwdriver ! Phillips screwdriver ! Hexagonal screwdriver Plastic stick ! NOTE: The screws for the different components vary in size.
General Information Before You Begin Before proceeding with the disassembly procedure, make sure that you do the following: 44 1. Turn off the power to the system and all peripherals. 2. Unplug the AC adapter and all power and signal cables from the system.
Disassembly Procedure Flowchart The flowchart on the succeeding page gives you a graphical representation on the entire disassembly sequence and instructs you on the components that need to be removed during servicing. For example, if you want to remove the system board, you must first remove the keyboard, then disassemble the inside assembly frame in that order.
Main Unit CPU EMI Plate Modem Board LAN Board RTC Battery Keyboard Bezel TouchPad Module USB and PS/2 Daughter Board Main Board FAN Sink Module Speaker PCMCIA Slot I/O Port Bracket 46 Chapter 3
Removing the Battery Pack 1. To remove the battery pack, push the battery release button inward. 2. Slide the battery pack out of the machine.
Removing the Hard disk drive Module 1. To remove the hard disk drive, first remove the screw from the hard disk drive bezel. 2. Then carefully remove the hard disk drive module from the machine. Disassembling the Hard disk drive Module 48 1. Remove the two screws from either side of the hard disk drive module. 2. Remove the hard disk drive bezel from the hard disk drive module. 3. Slide the hard disk drive out from the hard disk drive bracket. 4.
Removing the DVD-ROM and Floppy disk drive Module 1. To remove the DVD-ROM and floppy disk drive module, first disconnect the DVD-ROM and floppy disk drive cable from the easylink combo drive bay. 2. Then close the easylink combo drive bay cover.
Removing the Video Capture Kit 50 1. To remove the video capture kit, disconnect the video capture kit cable from the USB port on the rear of the unit. 2. Remove the video capture kit from the side of the LCD. 3. Then insert the rubber cover back into its position.
Removing the Extended Memory 1. To remove the extended memory from the machine, first loosen two screws from the memory cover. 2. Then lift the cover off and remove it from the main unit. 3. Push out the latches on both sides of the socket and pull the memory module from the socket.
Disassembling the LCD Removing the Hinge Cap 1. To avoid risk on LCD damage, place a protective mylar film on the LCD surface before disassembly. 2. Push the hinge cap outward, then slide the cap out from the main unit. Removing the Middle Cover 52 1. Push the middle cover backward and lift the middle cover away from the system. 2. Disconnect the LED cable from the main board and remove the middle cover from the main unit.
Removing the LED Board 1. Remove the three screws on the middle cover and then remove the LED board from the middle cover. Removing the Keyboard 1. To remove the keyboard, first remove the screw from the main unit. 2. Pull the two latches downward to lift the keyboard upward and expose the keyboard. 3. Disconnect the keyboard cable from the main board at CN20, then carefully remove the keyboard from the unit.
Removing the Inverter Board 54 1. Remove the two screws from the LCD coaxial cable. 2. Disconnect the coaxial cable from the main board at CN7. 3. Disconnect the inverter cable from the main board at CN10. 4. Remove the four screws from the hinges and bottom of the unit as shown. 5. Then remove the LCD module from the main unit.
Disassembling the LCD Module 1. Remove the view capture kit rubber cover from each side of the LCD module. 2. Remove five LCD cushions and then five screws from the LCD bezel. 3. Snap off the LCD bezel carefully then remove the LCD bezel from the module. 4. Remove the screw from the inverter. 5. Disconnect the LCD power cable from the inverter and then remove the inverter from the LCD module. 6. Disconnect the inverter cable from the inverter.
7. Remove four screws from both sides of the LCD. 8. Then remove the LCD from the LCD panel. 9. Remove the ESD tape and disconnect the LCD coaxial cable from the LCD gently. 10. Then remove the two LCD hinges from the panel.
Removing the LAN Board 1. Remove the EMI mylar. 2. Loosen two screws from the CPU EMI plate. 3. Remove the CPU EMI plate from the main unit. 4. Use a flat screw driver to remove the RTC battery. 5. Push the latches on both sides of the socket and pull the LAN board out of the socket.
Removing the Upper Case 58 1. To remove the upper case, first remove the six screws from the bottom of the main unit and four screws from the upper case as shown. 2. Disconnect the speaker cable from the main board at CN 8. 3. Disconnect the touchpad cable from the main board at CN18. 4. Then detach the upper case of the main unit carefully. 5. Disconnect the microphone cable from the main board at CN24. 6. Then remove the upper case from the main unit.
Removing the Speaker 1. Remove the two screws from the speaker and then remove the speaker from the upper case. Removing the Touchpad 1. Remove the three screws from the touchpad support bracket then slide the bracket leftwards to detach it from the upper case. 2. Disconnect the touchpad cable from the touchpad, then remove the touchpad board from the bracket. 3. Remove the microphone from the upper case.
Removing the Modem Board 60 1. Disconnect the modem cable from the main board at CN5. 2. Remove the screw from the modem board and then remove the modem board from the main board at CN17. 3. Remove the modem cable from the modem board.
Removing the Lower Case Removing the Main board 1. Remove the three screws from the bottom of the unit and one screw from the main board. 2. Remove the main board from the lower case. Removing the EMI Plate 1. Remove the four screws from the EMI plate. 2. Then remove the EMI plate from the main board.
Removing the Heatsink 1. Detach the ESD tape from the main board. 2. Lift up the heatsink and disconnect the fan cable from the main board at CN15. 3. Then remove the heatsink. Removing the Daughter and I/O board 62 1. Remove the two screws from the USB daughter board. 2. Then remove the USB daughter board from the main board at CN9.
3. Remove the two hex screw from the I/O port bracket, then remove the I/O port bracket from the main board. 4. Detach the audio cover from the main board. Removing the PCMCIA Slot 1. Disconnect the PCMCIA slot cable from the main board at CN23. 2. Loosen the three screws from the main board. 3. Detach the PCMCIA slot with a flat screw driver to loosen the latch. 4. Then remove the PCMCIA slot from the main board.
System Upgrade Procedure Base Unit to Bluetooth Unit 64 1. To upgrade system from Base Unit to Bluetooth Unit, first install the bluetooth module to the upper case. 2. Then secure it with two screws and arrange the cable well. 3. Re-attach the upper case back into the main unit and secure with one screw. 4. Re-connect the bluetooth and speaker cables back into the main board at CN12 and CN5 respectively.
Base Unit to Wireless LAN Unit 1. To upgrade the system to from Base Unit to Wireless LAN Unit, first detach the upper case from the main unit carefully. 2. Note that the one marked with BT is for the right antenna and the one marked with 802.11b is for the left antenna. 3. Attach the right antenna to the upper case and secure it with a screw. 4. Ensure that the RF cable is arrange well. 5. Attach the left antenna to the upper case and secure it with a screw.
6. Remove the LAN board from the main board. 7. Then insert the wireless LAN board into its socket and press it down to secure well. 8. Be careful to arrange the right and left RF cables well. 9. Re-attach the upper case back into the main unit and connect the RF cables into the Wireless LAN board. Wireless LAN to Wireless LAN and Bluetooth Combo Unit 66 1. Remove the right antenna from the upper case. 2. Attach the bluetooth module into the upper case. 3. Secure it with two screws. 4.
5. Re-attach the upper case back into the main unit and secure with one screw. 6. Re-connect the bluetooth and speaker cables back into the main board at CN12 and CN5 respectively. 7. Re-connect the RF cables back into the Wireless LAN board.
68 Chapter 3
Chapter 4 Troubleshooting Use the following procedure as a guide for computer problems. NOTE: The diagnostic tests are intended to test only Acer products. Non-Acer products, prototype cards, or modified options can give false errors and invalid system responses. 1. Obtain the failing symptoms in as much detail as possible. 2. Verify the symptoms by attempting to re-create the failure by running the diagnostic test or by repeating the same operation. 3.
System Check Procedures External Diskette Drive Check Do the following to isolate the problem to a controller, driver, or diskette. A write-enabled, diagnostic diskette is required. NOTE: Make sure that the diskette does not have more than one label attached to it. Multiple labels can cause damage to the drive or cause the drive to fail. Do the following to select the test device. See “Running PQA Diagnostics Program” on page 39 for details. 1.
The following auxiliary input devices are supported by this computer: ! Numeric keypad ! External keyboard If any of these devices do not work, reconnect the cable connector and repeat the failing operation. Memory Check Memory errors might stop system operations, show error messages on the screen, or hang the system. 1. Boot from the diagnostics diskette and start the PQA program (please refer to “Running PQA Diagnostics Program” on page 39. 2. Go to the diagnostic memory in the test items. 3.
2. Remove the battery pack and measure the voltage between battery terminals 1(ground) and 7(BT+). See the following figure 7 5 3 1 3. 6 4 2 If the voltage is still less than 7.2 Vdc after recharging, replace the battery. To check the battery charge operation, use a discharged battery pack or a battery pack that has less than 50% of the total power remaining when installed in the computer.
Power-On Self-Test (POST) Error Message The POST error message index lists the error message and their possible causes. The most likely cause is listed first. NOTE: Perform the FRU replacement or actions in the sequence shown in FRU/Action column, if the FRU replacement does not solve the problem, put the original part back in the computer. Do not replace a non-defective FRU. This index can also help you determine the next possible FRU to be replaced when servicing a computer.
Index of Error Messages Error Message List Error Messages Failure Fixed Disk FRU/Action in Sequence Reconnect hard disk drive connector. “Load Default Settings” in BIOS Setup Utility. Hard disk drive Main Board Stuck Key see “Keyboard or Auxiliary Input Device Check” on page 70 . Keyboard error see “Keyboard or Auxiliary Input Device Check” on page 70. Keyboard Controller Failed see “Keyboard or Auxiliary Input Device Check” on page 70.
Error Message List Error Messages Device Address Conflict FRU/Action in Sequence Run “Load Default Settings” in BIOS Setup Utility. RTC battery Main Board Allocation Error for device Run “Load Default Settings” in BIOS Setup Utility. RTC battery Main Board Failing Bits: nnnn DIMM BIOS ROM Main Board Fixed Disk n None Invalid System Configuration Data BIOS ROM Main Board I/O device IRQ conflict Run “Load Default Settings” in BIOS Setup Utility.
Index of Symptom-to-FRU Error Message LCD-Related Symptoms Symptom / Error LCD backlight doesn't work Action in Sequence LCD is too dark Enter BIOS Utility to execute “Load Setup Default Settings”, then reboot system. LCD brightness cannot be adjusted Reconnect the LCD connectors. LCD contrast cannot be adjusted Keyboard (if contrast and brightness function key doesn't work).
PCMCIA/Smart Card-Related Symptoms Symptom / Error System cannot detect the PC Card (PCMCIA) Action in Sequence PCMCIA/Smart Card slot assembly Main Board System cannot detect the Smart Card Smart Card PCMCIA/Smart Card slot assembly Main Board PCMCIA/Smart Card slot pin is damaged. PCMCIA/Smart Card slot assembly Memory-Related Symptoms Symptom / Error Memory count (size) appears different from actual size.
Power Management-Related Symptoms Symptom / Error System hangs intermittently. Action in Sequence See “Thermal and Fan Utility” on page 38. Reconnect hard disk/CD-ROM drives. Hard disk connection board Main Board Peripheral-Related Symptoms Symptom / Error System configuration does not match the installed devices. Action in Sequence Enter BIOS Setup Utility to execute “Load Default Settings”, then reboot system. Reconnect hard disk/CD-ROM/diskette drives. External display does not work correctly.
LAN-Related Symptoms Symptom / Error Internal LAN does not work correctly. Action in Sequence LAN board Main Board Wireless LAN-Related Symptoms Symptom / Error Internal wireless LAN does not work correctly.
Intermittent Problems Intermittent system hang problems can be caused by a variety of reasons that have nothing to do with a hardware defect, such as: cosmic radiation, electrostatic discharge, or software errors. FRU replacement should be considered only when a recurring problem exists. When analyzing an intermittent problem, do the following: 1. Run the advanced diagnostic test for the main board in loop mode at least 10 times. 2. If no error is detected, do not replace any FRU. 3.
Index of AFlash BIOS Error Message Error Message Action in Sequence Hardware Error See “System Diagnostic Diskette” on page 39 VPD Checksum Error Reboot the system and then restart with this diskette. BIOS Update Program Error Turn off the power and restart the system. System Error Make sure this AFlash BIOS diskette for this model. Without AC adapter make sure to connect AC adapter Battery Low make sure to install a highly charged battery, and reboot system.
82 Chapter 4
Chapter 5 Jumper and Connector Information Top View CN12CN11CN13CN17SW3 K6 CN18 CN22 CN9 CN8 CN6 CN5 CN4 CN10 CN24 CN26 CN3 CN7 CN25 CN23 CN2 CN21 CN20 CN1 CN15 CN16 CN 17 CN19 SW2 CN 1 DC-in port Modem board connector CN 2 External monitor port K6 Mini PCI socket CN 3 LAN port CN 18 Touch PAD connector CN 4 Modem port CN 22 Hard disk drive connector CN 5 RJ45 connector CN 24 Internal MIC connector CN 6 Expansion port CN 26 Line-in jack/external MIC jack CN 7 LCD si
SW3 Switch Settings SW3-1 English KBD ON Japan KBD Europe KBD SW3-2 SW3-3 ON ON OFF ON ON ON OFF ON SW3-6: Check password SW3-6 = ON, Enable SW3-6 = OFF, Disable SW3-7: BIOS boot block erasable SW3-7 = OFF, Disable SW3-7 = ON, Enable SW3-4, SW3-5, SW3-8: Reserve 84 Chapter 5
Bottom View CN29 CN26 CN29 - DIMM 1 socket Chapter 5 CN26 - DIMM 2 socket 85
86 Chapter 5
Chapter 6 FRU (Field Replaceable Unit) List This chapter gives you the FRU (Field Replaceable Unit) listing in global configurations of TravelMate 350. Refer to this chapter whenever ordering for parts to repair or for RMA (Return Merchandise Authorization). Please note that WHEN ORDERING FRU PARTS, you should check the most up-to-date information available on your regional web or channel. For whatever reasons a part number change is made, it will not be noted on the printed Service Guide.
88 Chapter 6
Picture No. Partname Description Part No. Memory SODIMM 64M NEC SODIMM 64M W17064I8NC8622A(NEC 72.17064.C0N Memory SODIMM 64M Winbond SODIMM 64M W9864CASA75(WINBON 72.09864.B0E Memory SODIMM 64M PC100 PSC SODIMM 64M P464S3D24U1-11 PC10 72.46424.00N Memory SODIMM 128M NEC SODIMM 128M W17128IHNC86220(NE 72.17128.00N Memory SDIMM 128M Mitsubishi SDIMM 128M MH16S64AVS-7TA 72.16S64.C0N Memory SODIMM 128M Winbond SODIMM 128M W9812CASA-75(WINBO 72.09812.
Picture 90 No. Partname Description Part No. NS LCD Hinge Pack HING PACK FOR TM350 6K.45H01.001 NS LCD Bezel LCD Bezel Assy for LG133X8 60.45H05.011 NS Inverter Board Sumdia Inverter 13” IV5090/T REV.2A 19.21030.C21 NS LCD Module 13.3” TFT ADT Assy LCD Module 13.3” ADT TM350 6M.45H05.001 10 LCD 13.3” XGA TFT ADT/ L133X2-3 LCD 13.3”XGA ADT/ L133X2-3 56.0749C.061 11 Inverter Cable C.A Inverter Wire 15P(MAPI) 50.45H01.001 12 LCD Cable C.A ADT133 LCD Coax Cable(MAPI 50.45H02.
Picture No. Partname Description Part No. 8 LCD Panel LCD Panel Assy(MAPI) 60.45H04.001 NS Hinge Pack HING PACK FOR TM350 6K.45H01.002 18 LCD Bezel LCD Bezel Assy(MAPI) 60.45H05.001 9 Inverter Board Ambit/ T62I174.00 Inverter T62I174.00 MAGPIE 19.21030.B01 NS HDD Module 10G IBM Assy HDD Module 10G IBM TM350 6M.45H03.031 6 HDD Case Assy HDD PLT TM330 60.40C15.001 7 HDD Connector CONN CTR ML 22P HH98227-A2(HDD 20.80056.
Picture 92 No. Partname Description Part No. 4 HDD 10G IBM/DJSA-210 HDD 9.5MM 10G IBM/ DJSA-210 56.02A75.041 5 HDD Bezel HDD Cover(MAPI) 42.45H04.001 NS HDD Module 5G IBM Assy HDD Module 5G IBM TM350 6M.45H03.021 NS HDD 9.5MM 5G IBM/DJSA205 HDD 9.5MM 5G IBM/ DJSA-205 56.02017.021 6 HDD Case Assy HDD PLT TM330 60.40C15.001 7 HDD Connector CONN CTR ML 22P HH98227-A2(HDD 20.80056.022 5 HDD Bezel HDD Cover(MAPI) 42.45H04.
Picture No. Partname Description Part No. Combo Module NS DVD-FDD Combo Module ADDO/DF2205 DVD Combo Bay FDD ADDO/DF2205 90.40C28.009 NS FDD 1.44M Mitsumi/D353F3- FDD 1.44M MIT/D353F3Z Z TM340 56.01049.001 NS DVD-ROM 6X MKE/SR-8174 DVD 6X MKE/SR-8174 ADDON TM340 56.22001.001 NS CDROM-FDD Combo Module TEAC CD-ROM/FDD Combo TEAC/CF2405 90.40C28.019 NS Microphone w/Rubber Assy Microphone w/ rubber TM350 6M.45H01.001 NS CPU Heatsink w/Fan Heatpipe Module Assy(MAPI) 60.45H16.
Picture No. Partname Description Part No. Video Capture Kit NS USB Video Capture Kit (V6+) USB Video Capture Kit (V6+) 91.16848.503 21 Keyboard 84key US Darfon KB DEF US 84 99.N1282.001 NS TouchPad Module ASSY T/P Module (MAPI) 60.45H06.011 NS Modem Cable C.A MDC MAGPIE 50.45H04.001 NS Power Cord 125V 3PIN Cord 125V UL 3P K01081B1183WP 27.01618.051 NS I/O Port Cable 100/25+9PIN C.A 100/25+9P 217MM IO B-NOTE 50.42F10.
Picture No. Partname Description Part No. NS PCMCIA/Smart Card Slot CONN Cardbus&PCMCIA SKT 52539 21.H0027.001 NS EMI Plate Base EMI Plate (MAPI) 40.45H05.001 NS Modem 56K Ambit/ U98M005.01 Modem MDC Ambit/ U98M005.01 54.09011.301 NS USB/PS2 Board MAGPIE TM350 USB & PS2 Board 55.45H02.011 NS LAN Board 10/100M Ambit/ 82559 LAN Card 10/100M Ambit/ 54.03093.001 82559 NS Adapter 60W 3PIN LITEON/ PA-1600-02AE ADT 3P PA-1600-02AE W/ACER LOG 25.10068.
Picture No. 20 Partname Description Part No. Battery LI-ON Sanyo Battery Module(MAPI) 60.45H03.001 NS I/O Bracket I/O Bracket ASSY 60.45H23.001 26 Audio Cover Audio Cover Assy(MAPI) 60.45H08.001 NS Hinge Cap Pack HING Pack Cap for TM350 6K.45H02.001 24 CPU EMI Plate CPU EMI Plate(MAPI) 34.35H01.001 27 Middle Cover Middle Cover Assy(MAPI) 60.45H10.001 NS LED Board w/ Cable LED Assy(MAPI) 60.45H07.
Picture No. Partname Description Part No. 1 Upper Case w/ speaker, touchpad, MIC Upper Case Assy(MAPI) 60.45H12.001 3 Lower Case Lower Case Assy(MAPI) 60.45H11.001 NS Memory Cover DIMM Cover Assy 60.45H13.001 19 Acer Logo LBL ABS TM600/Acer 40.42F09.001 25 PCMCIA Dummy Card Card Dummy PCMCIA PA+ABS TM330 42.40C20.001 NS Power Button Power Knob Assy(MAPI) 60.45H09.001 NS Foot Rubber Rubber Foot 47.42F01.001 15 LCD Cushion LCD Cushion 47.40C01.
Picture No. Partname Description Part No. NS Video Capture Kit Rubber Rubber Camera TM340 47.40F07.002 NS Name Plate Name Plate, TM350(For 350TE) 40.40F04.121 NS Smart Card Smart Card, TM350, 85.6*54MM 42.45H17.001 Wireless Communication Device NS Wireless 802.11 Antenna Left Antenna 802.11 25.90013.011 NS Wireless 802.11 Antenna Right Antenna Intel_802_Antenna_R 25.90013.021 NS Wireless 802.11 module Module 802.11 MAGPIE 25.H0002.
Picture Chapter 6 No. Partname Description Part No. NS CPU EMI Plate, LCD Hinge, KB, Lower Case Screw Screw M2.5X6 86.9A353.6R0 NS HDD Case Screw Screw M3*4L W/F NI 86.5A524.4R0 NS LCD Hinge, LCD Cable Screw SRW M2.5*8L B/ZN NYLOK 700 86.9A353.8R0 NS LCD Bezel Screw Screw M2.5*4L NI 86.9A553.4R0 NS HDD Cover Screw HDD Screw M2X7 86.00A10.120 NS Heatsink Screw M2X4 (Big Head) MAPI 86.3A352.4R0 NS LED Board Screw Screw Tapping 2X2.5 86.45H01.
100 Chapter 6
Appendix A Model Definition and Configuration TravelMate 350 Model Number Definitions Model LCD CPU Memory Hard Disk Drive CD/DVDROM Floppy Disk Drive Battery 350TE 13.3” TFT P-III 650 64 MB 6 GB 24x ext. External Li-Ion 350TEV 13.3” TFT P-III 650 64 MB 6 GB 6x DVD External Li-Ion 352TE 13.3” TFT P-III 700 128 MB 12 GB 24x ext. External Li-Ion 352TEV 13.
102 Appendix A
Appendix B Test Compatible Components This computer’s compatibility is tested and verified by Acer’s internal testing department. All of its system functions are tested under Windows 98, Windows 2000 , Windows NT and Windows ME environment. Refer to the following lists for components, adapter cards, and peripherals which have passed these tests.
Microsoft Windows 98 Environment Test Item Processor Specifications Intel PIII 650MHz Intel PIII 700MHz Intel PIII 750MHz Memory 64MB SDRAM 128MB SDRAM LCD 13.3 TFT LCD LG 13.3 TFT LCD ADT Floppy Disk Drive Mitsumi 3.
Item Modem (up to 56K ) Specifications Pretec Modem 56K ActionTec DataLink 56Kbps Fax/Modem TDK V.
Item I/O - USB Specifications Sanwa USB HUB (self-power) USB, USB HUB 4 PORTS TI-CHIPS USB, USB HUB 4 PORT - ATMEL EIZO I. Station USB HUB ELECOM USB HUB 4-port I/O - USB Modem Best Data USB 56K V.90 Modem Speakerphone BLASTER USB BLASTER Modem 56K V.
Microsoft Windows 2000 Environment Test Item Processor Specifications Intel PIII 650MHz Intel PIII 700MHz Intel PIII 750MHz Memory 64MB SDRAM 128MB SDRAM LCD 13.3 TFT LCD LG 13.3 TFT LCD ADT Floppy Disk Drive Mitsumi 3.
Item Modem (up to 56K ) Specifications Pretec Modem 56K ActionTec DataLink 56Kbps Fax/Modem TDK V.
Item I/O - USB Modem Specifications Best Data USB 56K V.90 Modem Speakerphone BLASTER USB BLASTER Modem 56K V.
Windows Millenium Environment Test Item Processor Specifications Intel PIII 650MHz Intel PIII 700MHz Intel PIII 750MHz Memory 64MB SDRAM 128MB SDRAM LCD 13.3 TFT LCD LG 13.3 TFT LCD ADT Floppy Disk Drive Mitsumi 3.
Item ISDN Specifications USR Megahertz ISDN 128K IBM ISDN Internet PC Card I/O Peripheral I/O Display IBM G72 IBM 9514-B04 TFT Monitor IBM P70 Acer AcerView 98i Compaq Color Monitor V70 NEC 20” Color Monitor NANAO Flex Scan E35F I/O - Keyboard IBM 104key Keyboard Black Chicony Keyboard (USB) IBM Numeric Keypad III Compaq, Compaq Keyboard IBM, US English KBD (PS/AT Style) Microsoft Natural KBD USB IBM 104key Keyboard Black IBM 5576-B01 Windows Keyboard (JP) Acer 101 keyboard I/O - Mouse IBM PS Style M
Item I/O - USB Modem Specifications Best Data USB 56K V.90 Modem Speakerphone BLASTER USB BLASTER Modem 56K V.
Microsoft Windows NT Environment Test Item Processor Specifications Intel PIII 650MHz Intel PIII 700MHz Intel PIII 750MHz Memory 64MB SDRAM 128MB SDRAM LCD 13.3 TFT LCD LG 13.3 TFT LCD ADT Floppy Disk Drive Mitsumi 3.
Item Modem (up to 56K ) Specifications Pretec Modem 56K ActionTec DataLink 56Kbps Fax/Modem TDK V.
Item I/O - USB Modem Specifications Best Data USB 56K V.90 Modem Speakerphone BLASTER USB BLASTER Modem 56K V.
116 Appendix B
Appendix C Online Support Information This section describes online technical support services available to help you repair your Acer Systems. If you are a distributor, dealer, ASP or TPM, please refer your technical queries to your local Acer branch office. Acer Branch Offices and Regional Business Units may access our website. However some information sources will require a user i.d. and password. These can be obtained directly from Acer CSD Taiwan.
118 Appendix C
Index A Wireless Communication indicator 10 CPU Serial Number 34 AC Adapter 23 AFLASH Utility 37 D Audio 21 Daughter and I/O board Auxiliary Input Device Check 70 removing 62 B DC-AC LCD Inverter 23 Diagnostics Battery 22 PQA 39 Battery Pack Disassembly Procedure Flowchart 45 Removing 47 Diskette battery pack System Diagnostics 39 System Utility 38 charging indicator 10 BIOS 17, 29 display BIOS Setup Utility 29 hotkeys 13 BIOS Utility 29–36 DMA Channel Assignment 27 Navigating 29 DVD
Flash Utility 37 LCD 23 FRU (Field Replaceable Unit) List 87 disassembly 52 LED Board H removing 53 Hard disk drive LEDs 10 disassembling 48 removing 48 Loading Default Settings 36 Lower Case Hard Disk Password 34 Hardware Specifications and Configurations 17 HDD Interface 19 removing 61 M Heatsink Machine Disassembly and Replacement 43 removing 62 Main board Hinge Cap removing 61 removing 52 Main Board Data Utility 38 Hotkey Beep 32 Main board Major Chips 17 hotkeys 13 Mechanical Spe
removing 63 Base Unit to Bluetooth Unit 64 Base Unit to Wireless LAN Unit 65 Wireless LAN to Wireless LAN and Bluetooth Combo Unit 66 POST 73 Power Management Display Standby Mode 25 Hard Disk Standby Mode 25 Hibernation Mode 25 Standby Mode 25 Power System Check 71 System Upgrade Procedure 64 System Utilities 29 T Test Compatible Components 103 Battery Pack 71 Power Adapter 71 Thermal Utility 38 Power System Checkout 71 Touchpad Power-on Password 34 removing 59 PQA 39 touchpad 15 diagnostics 3
122 Index