TravelMate 8471/8431 Series Service Guide Service guide files and updates are available on the ACER/CSD web; for more information, please refer to http://csd.acer.com.
Revision History Please refer to the table below for the updates made on TravelMate 8471/8431 service guide.
Copyright Copyright © 2009 by Acer Incorporated. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without the prior written permission of Acer Incorporated. Disclaimer The information in this guide is subject to change without notice.
Conventions The following conventions are used in this manual: IV SCREEN MESSAGES Denotes actual messages that appear on screen. NOTE Gives bits and pieces of additional information related to the current topic. WARNING Alerts you to any damage that might result from doing or not doing specific actions. CAUTION Gives precautionary measures to avoid possible hardware or software problems. IMPORTANT Reminds you to do specific actions relevant to the accomplishment of procedures.
Preface Before using this information and the product it supports, please read the following general information. 1. This Service Guide provides you with all technical information relating to the BASIC CONFIGURATION decided for Acer's "global" product offering. To better fit local market requirements and enhance product competitiveness, your regional office MAY have decided to extend the functionality of a machine (e.g. add-on card, modem, or extra memory capability).
VI
Table of Contents System Specifications 1 System Block Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 Board Layout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5 Top View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5 Bottom View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Table of Contents External CD-ROM Drive Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52 Keyboard or Auxiliary Input Device Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52 Memory check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53 Power System Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53 Touchpad Check . . . . . . . . . . . . . . . . . . . . . . .
Chapter 1 System Specifications Features Below is a brief summary of the computer’s many features: Operating system Genuine Windows Vista®* Genuine Windows® 7* NOTE: Windowsl® Vista® Capable PCs come with Windows® XP installed, and can be upgraded to Windows® Vista®. For more information on Windows® Vista® and how to upgrade, go to: Microsoft.com/windowsvista.
Storage subsystem 2.5" hard disk drive* 2.5" solid state drive* DVD-Super Multi double-layer drive Multi-in-1 card reader Communication Integrated Acer Crystal Eye webcam* WLAN: z Intel® Wireless WiFi Link 5100* z Acer InviLink™ Nplify™ 802.11b/g/Draft-N* z Acer InviLink™ 802.11b/g* WPAN: Bluetooth® 2.
Microphone-in jack Ethernet (RJ-45) port DC-in jack for AC adapter Environment Temperature: z operating: 5°C to 35°C z Non-operating: -20°C to 65°C Humidity (non-condensing): z operating: 20% to 80% z Non-operating: 20% to 80% NOTE: "*" only for certain models. NOTE: The specifications listed above are for reference only. The exact configuration of your PC depends on the model purchased.
System Block Diagram DVI-D LCD P.31 CRT P.31 EASY Port RGB TMDS FAN P.17 CPU Palmrest P.17 Thermal EMC1402 LVDS RGB M92-S2 FCBGA 631pin P.38 Thermal PCIE-GFX SATA 150 SATA 150 CPU 22mmx22mm HDA 24MHz P.25 P.36 IntMic Stereo SPK P.36 LPC 3.3V 33MHz IT8502E-L P.32 PMU&KBC KB P.34 IN Out P.26 Audio Codec P.33 80Port P.36 ALC269X-GR PCI-Express x1 2.5GHz-----Port 3 PCI-Express x1 2.5GHz-----Port 2 PCI-Express x1 2.5GHz-----Port 1 DDR3 1.5V 800/1066MHz FSB 1.
Board Layout Top View TravelMate 8471/8431 M/B layout and connector location TOP view Chapter 1 No.
Bottom View Bottom view No.
Your Acer Notebook tour After setting up your computer as illustrated in the Just for Starters... poster, let us show you around your new Acer notebook. Top View No. Chapter 1 Icon Item Description 1 Acer Crystal Eye webcam Web camera for video communication. 2 Microphone Internal microphone for sound recording. 3 Display screen Also called Liquid-Crystal Display (LCD), displays computer output (Configuration may vary by models).
No. Item Description 7 Click buttons (left, center* and right) The left and right buttons function like the left and right mouse buttons. *The center button serves as Acer Bio-Protection fingerprint reader supporting Acer FingerNav 4-way control function (only for certain models). 8 Palmrest Comfortable support area for your hands when you use the computer. 9 Touchpad toggle Turns the internal touchpad on and off. 10 Eject Button Presses to eject the optical disk from the drive.
Closed Front View No. Icon Item Description 1 Battery Indicates the computer's battery status. 1. Charging: The light shows amber when the battery is charging. 2. Fully charged: The light shows blue when in AC mode. 2 Multi-in-1 card reader Accepts Secure Digital (SD), MultiMediaCard (MMC), Memory Stick (MS), Memory Stick PRO (MS PRO), xD-Picture Card (xD). NOTE: Push to remove/install the card. Only one card can operate at any given time. Rear view No.
Left View No. Icon Item Description 1 Ethernet (RJ-45) port Connects to an Ethernet 10/100/1000- based network. 2 Ventilation slots Enable the computer to stay cool, even after prolonged use. 3 Acer EasyPort IV connector Connects to Acer EasyPort IV. 4 External display (VGA) port Connects to a display device (e.g., external monitor, LCD projector). 5 USB 2.0 ports Connect to USB 2.0 devices (e.g., USB mouse, USB camera). 6 Microphone-in jack Accepts inputs from external microphones.
No. Icon 5 Item Kensington lock slot Description Connects to a Kensington-compatible computer security lock. NOTE: Wrap the computer security lock cable around an immovable object such as a table or handle of a locked drawer. Insert the lock into the notch and turn the key to secure the lock. Some keyless models are also available. Base view No. Chapter 1 Icon Item Description 1 Battery bay Houses the computer's battery pack. 2 Battery lock Locks the battery in position.
Touchpad Basics (with fingerprint reader) The following items show you how to use the touchpad with Acer Bio-Protection fingerprint reader. 1 2 4 Move your finger across the touchpad (1) to move the cursor. Press the left (2) and right (4) buttons located beneath the touchpad to perform selection and execution functions. These two buttons are similar to the left and right buttons on a mouse. Tapping on the touchpad is the same as clicking the left button.
Touchpad basics (with two-click buttons) The following items show you how to use the touchpad with two-click buttons. Move your finger across the touchpad to move the cursor. Press the left and right buttons located beneath the touchpad to perform selection and execution functions. These two buttons are similar to the left and right buttons on a mouse. Tapping on the touchpad is the same as clicking the left button. Function Execute Left Button Right Button Quickly click twice.
Using the Keyboard The keyboard has full-sized keys and an embedded numeric keypad*, separate cursor, lock, Windows, function and special keys. Lock Keys and embedded numeric keypad* The keyboard has three lock keys which you can toggle on and off. F11/ Num Lock F12/ Scroll Lock Caps Lock Fn Lock key Description Caps Lock When Caps Lock is on, all alphabetic characters typed are in uppercase. Num Lock + * When Num Lock is on, the embedded keypad is in numeric mode.
Windows Keys The keyboard has two keys that perform Windows-specific functions. Key Windows key Description Pressed alone, this key has the same effect as clicking on the Windows Start button; it launches the Start menu. It can also be used with other keys to provide a variety of functions: < > : Open or close the Start menu. < > + : Display the desktop. < > + : Open Windows Explore. < > + : Search for a file or folder. < > + : Cycle through Sidebar gadgets.
Hot Keys The computer employs hotkeys or key combinations to access most of the computer's controls like screen brightness and volume output. To activate hot keys, press and hold the key before pressing the other key in the hotkey combination. Hotkey 16 Icon Function Description + System property Starts System Property for displaying system information. + Bluetooth Enables/disables the Bluetooth function. (only for certain models).
Using the system utilities Acer Bio-Protection (only for certain models) Acer Bio-Protection Fingerprint Solution is a multi-purpose fingerprint software package integrated with the Microsoft Windows operating system.
Acer GridVista (dual-display compatible) NOTE: This feature is only available on certain models. To enable the dual display feature of your notebook, first ensure that a second display is connected, then, open the Display Settings properties box using the Control Panel or by right-clicking the Windows desktop and selecting Personalize. Select the secondary monitor (2) icon in the display box and then click the check box Extend the desktop onto this monitor.
3. Enjoy the convenience of a well-organized desktop. NOTE: Please ensure that the resolution setting of the second monitor is set to the manufacturer's recommended value. Acer Backup Manager NOTE: This feature is only available on certain models. Acer Backup Manager is a simple three-step process that allows you to create backup copies of your entire system or selected files and folders according to a schedule or as you need to.
Power management This computer has a built-in power management unit that monitors system activity. System activity refers to any activity involving one or more of the following devices: keyboard, mouse, hard disk, peripherals connected to the computer, and video memory. If no activity is detected for a period of time (called an inactivity timeout), the computer stops some or all of these devices in order to conserve energy.
Burn backup discs From the Backup page of Acer eRecovery Management, you can burn the factory default image or back up drivers and applications. 1. Click on Start > All Programs > Acer > Acer eRecovery Management. 2. Acer eRecovery Management opens to the Backup page. 3. Select the type of backup (factory default or drivers and applications) you would like to burn to disc. 4. Follow the instructions on screen to complete the process.
3. You can choose to restore the system from a factory default image or reinstall applications and drivers. 4. Follow the instructions on screen to complete the process. Restore Windows Vista from backup discs To restore Windows Vista from your previously burned backup discs, you will need to insert the first backup disc and enable the F12 Boot Menu via the BIOS Setup Utility. 1. Turn on your computer and insert the first system recovery disc into the optical disc drive. Restart your computer. 2.
Hardware Specifications and Configurations Processor Item Specification Processor packing uFCPGA Support Processor @ Launch ULV Centrino, PDC, ICPM On-die L2 Cache Up to 6 MB FSB 1.
Bluetooth Interface Item Specification Module FOX_BRM_2.0 F/W T60H928.11 Antenna on board controller CSR Bluetooth module Internal USB 2.0 compliant interface Hard Disk Drive Interface Item Specification HDD form factor 9.5 mm high/ solid state disks Media I/F SATA IDE Controller SATA 150 MB/s SSD Media size 320 GB (Option) SSD form factor 2.5" factor Audio Interface Item Specification Sound Codec (AVAP) Realtek ALC269 Internal Speakers 2 (1.
Keyboard Item Specification Controller Non-glossy JM31 KB Type (AVAP) Normal key 1.80 ± 0.
LED Status Indicator Item Specification 1st Battery Status 1 (Blue/Orange) HDD 1 (Blue / flash) Caps Lock 1 (Blue) Num Lock 1 (Blue) Security Features Item Specification TPM 1 Finger print Optional PBA 1 FAN Item Specification Not Noise as low as possible Number 1 Physical Characteristics Item 26 Specification Dimensions 323.6 (W) x 228 (D) mm Thickness (maximum) 23.3 ~ 27.9mm Weight (incl 1st Battery & super multi ODD) < 1.
Chapter 2 System Utilities BIOS Setup Utility The BIOS Setup Utility is a hardware configuration program built into your computer’s BIOS (Basic Input/ Output System). Your computer is already properly configured and optimized, and you do not need to run this utility. However, if you encounter configuration problems, you may need to run Setup. Please also refer to Chapter 4 Troubleshooting when problem arises.
Invoking BIOS Setup The setup function can only be invoked by pressing F2 when Press to enter Setup message is prompted on the bottom of screen during POST. The setup uses a menu driven interface to allow the user to configure their system. The features are divided into 5 parts as follows: Information Display the system informations. Main allows the user to specify standard IBM PC AT system parameters. Security Provides security settings of the system.
Parameter Description HDD1 Mode Name This field displays the model name of devices installed on secondary master. The hard disk drive or optical drive model name is automatically detected by the system. HDD1 Serial Number The field shows the serial number of devices installed on secondary master. System BIOS version Displays system BIOS version. VGA BIOS Version This field displays the VGA firmware version of the system. Serial Number This field displays the serial number of this unit.
The table below describes the parameters in this screen. Settings in boldface are the default and suggested parameter settings. Parameter Description Format/Option System Time Sets the system time. The hours are displayed with 24-hour format. Format: HH:MM:SS (hour:minute:second) System Time System Date Sets the system date. Format: MM/DD/YYYY (month/day/year) System Date System Memory This field reports the memory size of the system.
Security The Security screen contains parameters that help safeguard and protect your computer from unauthorized use.
The table below describes the parameters in this screen. Settings in boldface are the default and suggested parameter settings. Parameter Description Option Supervisor Password is Shows the setting of the Supervisor password. Clear or Set User Password is Shows the setting of the user password. Clear or Set HDD Password is Shows the setting of HDD password. Clear or Set Set Supervisor Password Press Enter to set the supervisor password.
4. If desired, you can opt to enable the Password on boot parameter. 5. When you are done, press u to save the changes and exit the BIOS Setup Utility. Removing a Password Follow these steps: 1. Use the w and y keys to highlight the Set Supervisor Password parameter and press the e key. The Set Password box appears: 2. Type the current password in the Enter Current Password field and press e. 3. Press e twice without typing anything in the Enter New Password and Confirm New Password fields.
If the current password entered does not match the actual current password, the screen will show you the Setup Warning. If the new password and confirm new password strings do not match, the screen will display the following message. Boot This menu allows the user to decide the order of boot devices to load the operating system. Bootable devices includes the distette drive in module bay, the onboard hard disk drive and the CD-ROM in module bay.
Exit The Exit screen contains parameters that help safeguard and protect your computer from unauthorized use. The table below describes the parameters in this screen. Parameter Chapter 2 Description Exit Saving Changes Exit System Setup and save your changes to CMOS. Exit Discarding Changes Exit utility without saving setup data to CMOS. Load Setup Default Load default values for all SETUP item. Discard Changes Load previous values from CMOS for all SETUP items.
BIOS Flash Utility The BIOS flash memory update is required for the following conditions: New versions of system programs New features or options Restore a BIOS when it becomes corrupted. Use the Phlash utility to update the system BIOS flash ROM. NOTE: If you do not have a crisis recovery diskette at hand, then you should create a Crisis Recovery Diskette before you use the Phlash utility. NOTE: Do not install memory-related drivers (XMS, EMS, DPMI) when you use the Phlash.
Chapter 3 Machine Disassembly and Replacement This chapter contains step-by-step procedures on how to disassemble the notebook computer TravelMate 8471/8431 for maintenance and troubleshooting. To disassemble the computer, you need the following tools: Wrist grounding strap and conductive mat for preventing electrostatic discharge Small Philips screw driver Philips screwdriver Plastic flat head screw driver Tweezers NOTE: The screws for the different components vary in size.
General Information Before You Begin Before proceeding with the disassembly procedure, make sure that you do the following: 1. Turn off the power to the system and all peripherals. 2. Unplug the AC adapter and all power and signal cables from the system. 3. Remove the battery pack.
Disassembly Procedure Flowchard The flowchart on the succeeding page gives you a graphic representation on the entire disassembly sequence and instructs you on the components that need to be removed during servicing. For example, if you want to remove the system board, you must first remove the keyboard, then disassemble the inside assembly frame in that order.
Removing the Battery Pack 1. Release the battery lock. 2. Slide the battery latch then remove the battery. NOTE: Battery has been highlighted with the yellow circle as above image shows. Please detach the battery and follow local regulations for disposal.
Removing the HDD and RAM 1. Remove two screws on the HDD cover and remove HDD. Type M2*5(4.5D*0.
2. Remove the screw on RAM cover and remove RAM. Type M2*5(4.5D*0.8T) Number 1 NOTE: RTC battery has been highlighted with the yellow circle as above image shows. Please detach the RTC battery and follow local regulations for disposal.
3. Remove the wireless card. 4. Remove ODD.
5. Use the sleeve to remove the rubber and remove all of the screw on the back of the BAP41. Type M2*5(4.5D*0.8T) Type M2*5(4.5D*0.5T) Number 15 Number 5 Remove Keyboard 1. Disconnect five latches on the keyboard. 2. Remove the FFC behind the keyboard.
Remove FFC of main board and sub board 1. Remove screw and FFC on the topper case and remove the topper case. Type M2*5(4.5D*0.8T) Number 8 2. Remove Power Board.
3. Remove the FFC and screw on the Wireless board. Type M2*5(4.5D*0.8T) Number 1 4. Remove the FFC on the panel and remove Card reader board.
5. Remove connector on the audio board and remove two screws on it. 6. Remove the cable on the back of audio board. Type M2*5(4.5D*0.8T) Number 1 7. Remove the connector of Bluetooth. 8. Remove the cable of LCD and Connector of Fan.
9. Remove the mainboard. Remove Panel 1. Remove four screws on the bottom of panel and remove the panel. Type M2*5(4.5D*0.
2. Remove four sponges on the LCD and remove four screws under them. Type M2*4(4.5D*0.5T) Type M2*3(4.5D*0.8T) Number 2 Number 2 3. Remove the bezel on the panel and remove four screws on it.
4. Remove LCM cable on the back of panel. Disassembling the External Module Disassembling the HDD Module 1. Remove HDD bezel and get HDD out of cover.
Chapter 4 Troubleshooting Use the following procedure as a guide for computer problems. NOTE: The diagnostic tests are intended to test only Acer products. Non-Acer products, prototype cards, or modified options can give false errors and invalid system responses. 1. Obtain the failing symptoms in as much detail as possible. 2. Verify the symptoms by attempting to re-create the failure by running the diagnostic test or by repeating the same operation. 3.
System Check Procedures External Diskette Drive Check Do the following to isolate the problem to a controller, driver, or diskette. A write-enabled, diagnostic diskette is required. NOTE: Make sure that the diskette does not have more than one label attached to it. Multiple labels can cause damage to the drive or cause the drive to fail. Do the following to select the test device. 1. Boot from the diagnostics diskette and start the diagnostics program. 2.
Memory check Memory errors might stop system operations, show error messages on the screen, or hang the system. 1. Boot from the diagnostics diskette and start the doagmpstotics program (please refer to main board.) 2. Go to the diagnostic memory in the test items. 3. Press F2 in the test items. 4. Follow the instructions in the message window. NOTE: Make sure that the DIMM is fully installed into the connector. A loose connection can cause an error.
From Hardware: 1. Power off the computer. 2. Remove the battery pack and measure the voltage between battery terminals 1(+) and 6(ground). See the following figure. 3. If the voltage is still less than 7.5 Vdc after recharging, replace the battery. To check the battery charge operation, use a discharged battery pack or a battery pack that has less than 50% of the total power remaining when installed in the computer.
Power-On Self-Test (POST) Error Message The POST error message index lists the error message and their possible causes. The most likely cause is listed first. NOTE: Perform the FRU replacement or actions in the sequence shown in FRU/Action column, if the FRU replacement does not solve the problem, put the original part back in the computer. Do not replace a non-defective FRU. This index can also help you determine the next possible FRU to be replaced when servicing a computer.
Index of Error Messages Error Code List Error Codes Error Messages 006 Equipment Configuration Error Causes: 1. CPU BIOS Update Code Mismatch. 2. IDE Primary Channel Master Drive Error. (THe causes will be shown before “Equipment Configuration Error”) 010 Memory Error at xxxx:xxxx:xxxxh (R:xxxxh, W:xxxxh) . 070 Real Time Clock Error. 071 CMOS Battery Bad. 072 CMOS Checksum Error. 110 System disabled. Incorrect password is specified. Battery critical LOW.
Error Messages Chapter 4 FRU/Action in Sequence System battery is dead - Replace and run Setup Replace RTC battery and Run BIOS Setup Utility to reconfigure system time, then reboot system. System CMOS checksum bad - Default configuration used RTC battery Run BIOS Setup Utility to reconfigure system time, then reboot system. System timer error RTC battery Run BIOS Setup Utility to reconfigure system time, then reboot system.
Error Messages FRU/Action in Sequence Invalid System Configuration Data BIOS ROM System board I/O device IRQ conflict Run “Load Default Settings” in BIOS Setup Utility. RTC battery System board Operating system not found Enter Setup and see if fixed disk and drive A are properly identified. Diskette drive Hard disk drive System board Error Message List 58 No beep Error Messages FRU/Action in Sequence No beep, power-on indicator turns off and LCD is blank.
InsydeH2O BIOS Beep Codes Code Beeps Verify Real Mode 03h Disable Non-Maskable Interrupt (NMI) 04h Get CPU type 06h Initialize system hardware 08h Initialize chipset with initial POST values 09h Set IN POST flag 0Ah Initialize CPU registers 0Bh Enable CPU cache 0Ch Initialize caches to initial POST values 0Eh Initialize I/O component 0Fh Initialize the local bus IDE 10h Initialize Power Management 11h Load alternate registers with initial POST values 12h Restore CPU control word
Code Beeps 45h 46h POST device initialization 2-1-2-3 Check ROM copyright notice 48h Check video configuration against CMOS 49h Initialize PCI bus and devices 4Ah Initialize all video adapters in system 4Bh QuietBoot start (optional) 4Ch Shadow video BIOS ROM 4Eh Display BIOS copyright notice 50h Display CPU type and speed 51h Initialize EISA board 52h Test keyboard 54h Set key click if enabled 58h 60 POST Routine Description 2-2-3-1 Test for unexpected interrupts 59h Initiali
Code Beeps 8Ah Initialize Extended BIOS Data Area 8Bh Test and initialize PS/2 mouse 8Ch Initialize floppy controller 8Fh Determine number of ATA drives (optional) 90h Initialize hard-disk controllers 91h Initialize local-bus hard-disk controllers 92h Jump to UserPatch2 93h Build MPTABLE for multi-processor boards 95h Install CD ROM for boot 96h Clear huge ES segment register 97h Fixup Multi Processor table 98h 1-2 Search for option ROMs.
Code Beeps C5h PnPnd dual CMOS (optional) C6h Initialize notebook docking (optional) C7h Initialize notebook docking late C8h Force check (optional) C9h Extended checksum (optional) D2h Unknown interrupt E0h Initialize the chipset E1h Initialize the bridge E2h Initialize the CPU E3h Initialize the system timer E4h Initialize system I/O E5h Check force recovery boot E6h Checksum BIOS ROM E7h Go to BIOS E8h Set Huge Segment E9h Initialize Multi Processor EAh Initialize OEM s
Index of Symptom-to-FRU Error Message LCD-Related Symptoms Symptom / Error Action in Sequence LCD backlight doesn't work LCD is too dark LCD brightness cannot be adjusted LCD contrast cannot be adjusted Enter BIOS Utility to execute “Load Setup Default Settings”, then reboot system. Reconnect the LCD connectors. Keyboard (if contrast and brightness function key doesn't work).
Symptom / Error Action in Sequence The system doesn’t power-off. Power source (battery pack and power adapter). See “Power System Check” on page 53. Hold and press the power switch for more than 4 seconds. System board Battery can’t be charged. See “Check the Battery Pack” on page 53. Battery pack System board PCMCIA-Related Symptoms Symptom / Error Action in Sequence System cannot detect the PC Card (PCMCIA). PCMCIA slot assembly System board PCMCIA slot pin is damaged.
Symptom / Error Chapter 4 Action in Sequence The system doesn't resume from hibernation mode. Hard disk connection board Hard disk drive System board The system doesn't resume from standby mode after opening the LCD. LCD cover switch System board Battery fuel gauge in Windows doesn’t go higher than 90%. Remove battery pack and let it cool for 2 hours. Refresh battery (continue use battery until power off, then charge battery). Battery pack System board System hangs intermittently.
Peripheral-Related Symptoms Symptom / Error Action in Sequence System configuration does not match the installed devices. Enter BIOS Setup Utility to execute “Load Default Settings”, then reboot system. Reconnect hard disk/CD-ROM/diskette drives. External display does not work correctly. Press Fn+F5, LCD/CRT/Both display switching. System board USB does not work correctly. System board Print problems.
Intermittent Problems Intermittent system hang problems can be caused by a variety of reasons that have nothing to do with a hardware defect, such as: cosmic radiation, electrostatic discharge, or software errors. FRU replacement should be considered only when a recurring problem exists. When analyzing an intermittent problem, do the following: 1. Run the advanced diagnostic test for the system board in loop mode at least 10 times. 2. If no error is detected, do not replace any FRU. 3.
Undetermined Problems The diagnostic problems does not identify which adapter or device failed, which installed devices are incorrect, whether a short circuit is suspected, or whether the system is inoperative. Follow these procedures to isolate the failing FRU (do not isolate non-defective FRU). NOTE: Verify that all attached devices are supported by the computer. NOTE: Verify that the power supply being used at the time of the failure is operating correctly. (See “Power System Check” on page 53). 1.
Chapter 5 Jumper and Connector Locations Top View TravelMate 8471/8431 M/B layout and connector location TOP view Chapter 5 No.
Bottom View Bottom view No.
Chapter 6 FRU (Field Replaceable Unit) List This chapter gives you the FRU (Field Replaceable Unit) listing in global configurations of TravelMate 8471/ 8431. Refer to this chapter whenever ordering for parts to repair or for RMA (Return Merchandise Authorization). Please note that WHEN ORDERING FRU PARTS, you should check the most up-to-date information available on your regional web or channel. For whatever reasons a part number change is made, it will not be noted on the printed Service Guide.
TravelMate 8471/8431 Exploded Diagram 72 Chapter 6
Chapter 6 73
74 Chapter 6
TravelMate 8471/8431 FRU List Accessory Category Part Name and Description Acer Part No. WIRELESS ANTENNA LEFT 50.TTP0N.010 WIRELESS ANTENNA RIGHT 50.TTP0N.011 Part Name and Description Acer Part No. ADAPTER DELTA 65W 19V 1.7X5.5X11 YELLOW (ADP-65MH B A) LV5, LF LF AP.06501.027 ADAPTER LITE-ON 65W 19V 1.7X5.5X11 YELLOW (PA-1650-22AG), LV5 LF AP.06503.026 ADAPTER HIPRO 65W 19V 1.7X5.5X11 YELLOW (HP-A0653R3B 1LF), LV5 LF AP.0650A.013 Part Name and Description Acer Part No.
Category 76 Part Name and Description Acer Part No. LAN INTEL WLAN 512AG_HMWG SHIRLEY PEAK 5100 MM#897072 KI.SPH01.005 WIRELESS LAN BOARD 512AN_HMWG SHIRLEY PEAK 5100 MM#895373 (HALF MINI-CARD) KI.SPH01.003 Foxconn Wireless LAN Atheros HB93 1x2 BGN (HM) NI.23600.046 BLUETOOTH BOARD Foxconn BRM 2046 BT2.1 T60H928.33 BH.21100.004 TOUCH PAD BOARD 55.TTP0N.001 ODD EJECTION SET 55.TTP0N.002 TOUCH PAD LOCK SET 55.TTP0N.003 AUDIO BOARD 55.TTP0N.004 CARD READER BOARD 55.TTP0N.
Category Part Name and Description Acer Part No. DC IN BOARD 55.TTP0N.008 TOUCH PAD BUTTON BOARD WO/FP 55.TTP0N.009 TOUCH PAD BUTTON BOARD WO/FP 55.TTP0N.010 HOTKEY BOARD 55.TTP0N.011 Cable Category Chapter 6 Part Name and Description Acer Part No. POWER CORD 3PIN USA 27.AAMVN.001 POWER CORD 3PIN EUR 27.AAMVN.002 POWER CORD 3PIN SOUTH AFRICA 27.AAMVN.008 POWER CORD 3PIN DENMARK 27.AAMVN.010 POWER CORD ISRAEL 27.AAMVN.011 POER CORD 3PIN ITALIAN 27.AAMVN.009 POWER CORD 3PIN UK 27.
Category Part Name and Description Acer Part No. SIM CARD BOARD CABLE 50.TTP0N.004 DC IN BOARD CABLE 50.TTP0N.005 DC IN BOARD FFC 50.TTP0N.006 HDD TRANSFER BOARD CABLE 50.TTX0N.010 TOUCH PAD BUTTON BOARD CABLE 20P 50.TTP0N.007 TOUCH PAD BUTTON BOARD CABLE 12P 50.TTP0N.008 HOTKEY BOARD CABLE 50.TTP0N.009 LCD CABLE W/CCD CABLE 50.TTP0N.012 LCD CABLE WO/CCD CABLE 50.TTP0N.013 Part Name and Description Acer Part No. CCD 1.0M SUYIN CN1014-S36D-OV05-R LAVENDER_G 57.PCR0N.001 CCD MODULE 1.
CASE/COVER/BRACKET ASSEMBLY Category Chapter 6 Part Name and Description Acer Part No. TOUCH PAD BRACKET 60.TTP0N.001 3G COVER 60.TTP0N.002 RAM COVER 60.TTP0N.003 HDD COVER 60.TTP0N.004 UPPER CASE W/FP 60.TTP0N.005 UPPER CASE WO/FP 60.TTP0N.006 LOWER CASE 60.TTP0N.007 ODD BEZEL 60.TTP0N.008 ODD BRACKET 60.TTP0N.009 HDD HOLDER 42.TLK0N.006 HDD CONNECTOR 20.TLK0N.
Category Part Name and Description Acer Part No. LCD COVER 14" W/CCD 60.TTP0N.012 LCD BEZEL 14" W/CCD 60.TTP0N.013 LCD COVER 14" WO/CCD 60.TTP0N.014 LCD BEZEL 14" WO/CCD 60.TTP0N.015 LCD HINGE R 33.TTP0N.001 LCD HINGE L 33.TTP0N.002 Part Name and Description Acer Part No. ODD TOSHIBA Super-Multi DRIVE 9.5mm Tray DL 8X TS-U633A LF W/O bezel SATA KU.00801.031 ODD PANASONIC Super-Multi DRIVE 9.5mm Tray DL 8X UJ892 LF W/O bezel SATA KU.00807.068 ODD HLDS Super-Multi DRIVE 9.
HDD/SSD Category Part Name and Description Acer Part No. HDD 160GB 5400RPM SATA SEAGATE ST9160310AS CORSAIR LF F/W:30303 KH.16001.034 HDD TOSHIBA 2.5" 5400RPM 160GB MK1655GSX LIBRA SATA LF F/W: FG011J KH.16004.006 HDD HGST 2.5" 5400RPM 160GB HTS545016B9A300 PANTHER B SATA LF F/W:C60F KH.16007.024 HDD 160GB 5400RPM SATA WD WD1600BEVT-22ZCTO ML160 LF F/ W:11.01A11 KH.16008.022 HDD SEAGATE 2.5" 5400RPM 250GB ST9250315AS WYATT SATA LF F/ W:0001SDM1 KH.25001.016 HDD TOSHIBA 2.
KEYBOARD Category 82 Part Name and Description Acer Part No. Keyboard ACER TM4T BAP31 Internal 14 Standard 88KS Black US International Texture KB.I140A.167 Keyboard ACER TM4T BAP31 Internal 14 Standard 88KS Black Arabic Texture KB.I140A.143 Keyboard ACER TM4T BAP31 Internal 14 Standard 89KS Black Belgium Texture KB.I140A.144 Keyboard ACER TM4T BAP31 Internal 14 Standard 89KS Black Brazilian Portuguese Texture KB.I140A.
Category Part Name and Description Acer Part No. Keyboard ACER TM4T BAP31 Internal 14 Standard 93KS Black Japanese Texture KB.I140A.155 Keyboard ACER TM4T BAP31 Internal 14 Standard 89KS Black Nordic Texture KB.I140A.156 Keyboard ACER TM4T BAP31 Internal 14 Standard 89KS Black Norwegian Texture KB.I140A.157 Keyboard ACER TM4T BAP31 Internal 14 Standard 89KS Black Portuguese Texture KB.I140A.158 Keyboard ACER TM4T BAP31 Internal 14 Standard 88KS Black Russian Texture KB.I140A.
MEMORY Category Part Name and Description Acer Part No. Memory NANYA SO-DIMM DDRIII 1066 1GB NT1GC64BH8A1PS-BE LF 64*16 0.07um KN.1GB03.031 SO-DIMM 1GB DDRIII1066 MICRON MT8JSF12864HY-1G1D1 LF KN.1GB04.003 MEMORY SAMSUNG SO-DIMM DDRIII 1066 1GB M471B2873EH1-CF8 LF 64*16 0.055UM KN.1GB0B.028 Memory ELPIDA SO-DIMM DDRIII 1066 1GB EBJ11UE6BBS0-AE-F LF 64*16 0.065um KN.1GB09.011 Memory ELPIDA SO-DIMM DDRIII 1066 1GB EBJ10UE8BDS0-AE-F LF 128*8 0.065um KN.1GB09.
Category Part Name and Description Acer Part No. RUBBER HINGE CAP 47.TTP0N.004 NAMEPLATE TM8471 40.TTP0N.001 NAMEPLATE TM8431 40.TTP0N.002 SCREW Category Part Name and Description Acer Part No. SCREW-I25040M PATCH 86.PCR0N.002 SCREW M4.5*0.8 86.TTX0N.002 SCREW I M2.5 3MM M 4.5MM 0.8MM NI PATCH 86.AP50N.001 SCREW M2*3 PATCH 86.PCR0N.005 SCREW M2.5*9 86.TTP0N.001 SCREW M2.5*7 86.TTP0N.002 SCREW M2*3 GROSS 86.TTP0N.003 SCREW M2*2 86.TTP0N.
86 Chapter 6
