User's Manual

32 TWACS
®
- ORION
®
for CENTRON
®
Meter User Guide
Return Procedures
Items must be packaged in individual anti-static or static dissipative
bags and packed in sturdy, appropriately sized commercial boxes
with packing material (styrofoam peanuts, bubblewrap, paper, etc.)
arranged to prevent movement; in single layers; with the appropriate
packaging between layers. Original packaging with dividers should
be retained, reused, and re-identified if possible.
2. Mark the outside of the shipping container with the RMA number
on the address label as shown in the following example:
Figure 2.6 Return address Label
3.
Upon shipment, email [e-mail] with the shipping
information (Carrier Name, Waybill/Pro/Tracking Number and
Date item left your facility) so DCSI can track the shipment.
4. If an item is out of warranty, please contact [e-mail] for a
diagnostic estimate prior to return.
IMPORTANT Items not packaged in accordance with DCSI packing requirements will
not be accepted and will be returned freight collect. Please refer to
the Returned Merchandise Packing Requirement Service Advisory
(Y10377TM) for DCSI approved methods and materials. Contact DCSI
Customer Care at [e-mail] to receive a copy of this service
advisory.
If you have any additional questions regarding returns, contact
[e-mail].