User's Manual

TWACS
®
-ORION
®
for UMT Products User Guide 61
Chapter 3 • Troubleshooting
Performing Remote Analysis (TWACS NG)
Complete the following steps to determine if a field visit is required for an
unresponsive meter. You can end the procedure at any step and correct the problem
when a cause of failure is determined.
1. If communication fails to the transponder, check the path and search state of
the transponder by following the path System Monitoring > Edit Path >
Search States.
2. Type in the serial number of the transponder and click Lookup.
If the transponder is currently in the New, Lost or Tentative path state, the
the TWACS NG will need to search the transponder. The TWACS NG
Operator will need to be sure that it is in a search state of Ready. The search
batch job should automatically pick up the transponder for search when the
next job runs.
3. If the transponder is in a Good/Done state, the TWACS NG Operator may
issue a ping to the transponder by following the path System Monitoring >
Test Transponder.
4. Type in the serial number or Meter/End Device ID and click Ping.
If the ping is successful, communication to the transponder is successful and
has been verified. If the transponder is still not functioning as expected, a
field visit will most likely be necessary.
5. The TWACS NG Operator may also want to check the notifications to
verify if any have been received for the transponder in question. For more
information regarding notifications, refer to the Notifications section of the
TWACS® Network Gateway Operational Process Guide.
6. If the previous steps determine that the meter has “Failed”, see Product
Returns on page 3 to return the meter.
N OTE For additional information regarding remote troubleshooting, contact DCSI
Customer Care (email [e-mail] or call 1-800-892-9008) to speak with a
Technical Support Engineer.