Installation guide
Table Of Contents
- Conferencing and Instant Messaging Planning and Installation Guide ShoreTel 13.1
- Contents
- Preface
- 1. Conferencing & Instant Messaging Overview
- About the ShoreTel Service Appliance
- Service Appliance 400 (SA-400)
- Distributed Conferencing Capabilities
- Single System Management
- Integrated Services
- Single Dial-in Number and Web Address
- Service Appliance Failover
- Service Appliance Logs and Records
- Integration with ShoreTel Communicator and Microsoft Outlook
- Host and Participant Desktop Requirements
- 2. Planning and System Design
- 3. Network Requirements and Preparation
- 4. Site Requirements and Preparation
- 5. Installing Service Appliances
- 6. Configuring the Service Appliance
- Upgrading the Firmware
- Service Appliance Configuration Process
- Configuring the Network Time Protocol (NTP) Server
- Installing Licenses
- Configuring a Conference Extension
- Turning Off Port 5004
- Setting up the ShoreTel System
- Configuring the Conference Viewer Page
- Configuring the Client Interface
- Configuring HTTPS
- Creating Users
- Configuring Instant Messaging
- Connecting with the Microsoft Exchange Server
- Conference Administration Interface
- Conferences
- 7. Maintenance
- 8. Going Live and Training
- 9. Backup and Restore
Configuring the Service Appliance Verifying Date and Time Synchronization
6
ShoreTel 13.1 Conferencing and Instant Messaging 54
Verifying Date and Time Synchronization
1. On your service appliance, open a Windows secure shell (SSH) window.
2. Run the date command.
3. Verify that the NTP Server on your service appliance is using the same NTP server as the rest of
your ShoreTel equipment.
Configuring a Service Appliance in the DMZ
To set up the Service Appliance in the DMZ, you must configure it to be in compliance with the security
parameters required for the network.
To configure the Service Appliance for your DMZ, do the following:
1. Launch ShoreTel Director.
2. Choose Administration > System Parameters > Security > Port Configuration. The Port
Configuration page appears.
3. In the First UDP Port field, enter the first port number of the range that you want the Service
Appliance to use. The last port in the range is automatically configured as the first port plus 550.
The default first port value is 10000. The default end port value is 10550 (10000 + 550). The
following table lists the ports the Service Appliance supports:
4. Choose Administration > System Parameters > Security > Trusted IP Ranges. The Trusted IP
Range page appears.
5. Select one of the default IP address ranges, or click New to enter a new trusted IP address range.
Configuring a Backup Service Appliance for the Headquarters
Server
The Service Appliance provides services for users associated with the ShoreTel site where it is
installed and to users of any site in the ShoreTel hierarchy that shares a branch with the installation
site. Unless a Service Appliance is installed or configured on the ShoreTel headquarters site, all
system users may not have access to Service Appliance services. To ensure that all system users
Table 9: Service Appliance Port Address Ranges that Support DMZ Installation
Start Stop Start Stop Start Stop Start Stop
20 – 123 – 5269 – 5455 –
21 – 443 – 5432 – 5457 –
22 – 833 – 5440 – 5461 5470
25 – 2427 – 5446 5450 5555 –
80 – 4308 – 5452 –
111 – 5060 – 5454 –