Installation guide
Table Of Contents
- Conferencing and Instant Messaging Planning and Installation Guide ShoreTel 13.1
- Contents
- Preface
- 1. Conferencing & Instant Messaging Overview
- About the ShoreTel Service Appliance
- Service Appliance 400 (SA-400)
- Distributed Conferencing Capabilities
- Single System Management
- Integrated Services
- Single Dial-in Number and Web Address
- Service Appliance Failover
- Service Appliance Logs and Records
- Integration with ShoreTel Communicator and Microsoft Outlook
- Host and Participant Desktop Requirements
- 2. Planning and System Design
- 3. Network Requirements and Preparation
- 4. Site Requirements and Preparation
- 5. Installing Service Appliances
- 6. Configuring the Service Appliance
- Upgrading the Firmware
- Service Appliance Configuration Process
- Configuring the Network Time Protocol (NTP) Server
- Installing Licenses
- Configuring a Conference Extension
- Turning Off Port 5004
- Setting up the ShoreTel System
- Configuring the Conference Viewer Page
- Configuring the Client Interface
- Configuring HTTPS
- Creating Users
- Configuring Instant Messaging
- Connecting with the Microsoft Exchange Server
- Conference Administration Interface
- Conferences
- 7. Maintenance
- 8. Going Live and Training
- 9. Backup and Restore
Maintenance Viewing Switch Connectivity
7
ShoreTel 13.1 Conferencing and Instant Messaging 79
Figure 20: Service Appliance Maintenance Panel
Viewing Switch Connectivity
The Switch Connectivity panel lists all ShoreTel Service Appliances, Voice Switches and Softswitches
when Distributed Routing Service (DRS) is disabled. When DRS is enabled, the connectivity table is
organized by site.
Note
The IM Peak Sessions value represents the peak load observed on the appliance since the last
restart. This value will reset to zero if the Service Appliance is restarted.