User manual

ACN IRIS 3000 VIDEO PHONE USER MANUAL
23
TROUBLESHOOTING GUIDE
Problem Troubleshooting
I cannot turn on the power. • Verify the power cable is connected correctly.
• Press top part of power switch on back of phone to verify it is down.
• Verify power outlet works by connecting a clock, radio, or other device to it.
LCD screen is not turned on. • Power cycle the phone by turning the phone o and then on again.
• Verify the power cable is connected correctly.
• Press a key or lift handset to verify power saver mode is not on.
I cannot hear the call connection signal from
handset.
• Verify the handset is connected to the left port of the video phone.
I cannot make a call. • Verify the Internet cable is connected to the WAN port or LAN port.
• Verify the handset is connected to video phone.
• If the video phone is connected properly to the Internet, verify the registration lamp turns
on. If not, check if the server and user information are correct.
• If the video phone is connected correctly to the network, the called party may not be registered
with the same network.
• Power cycle the phone by turning the phone o and then on again.
• If you are using speed dial, verify the number is correctly registered in the Phonebook.
• If a called party uses a video phone installed on a private network or rewall system, the call
may not be connected.
• Family Plan customers may not call phones o the ACN network. Their phone numbers start
with 100 or 101.
• Verify the called number is correct. Long Distance and toll free calls require 1+ the area code
and phone number of the number called.
I cannot receive incoming calls. • If the video phone is installed on a private network or a rewall system, you may not receive
calls.
• Verify registration light is on. If the phone is not registered, you cannot receive calls.
• Power cycle the phone by turning the phone o and then on again.
When I receive a call, the screen is turned on but
there is no ringing sound.
• Verify the ringtone volume level is set higher than “1” in the “Sound Settings” menu.
The call is connected, but the other party’s screen
is dark and the sound quality is poor.
• If the video phone is installed on a private network or behind a rewall, you may not be
receiving the other party’s screen.
• Check and verify if a camera is connected to the called party’s video phone.
The call is connected, the screen is visible, but
there is no sound.
• Check and verify if the called party’s microphone is working.
• Increase the volume levels.
• If the video phone is installed on a private network or behind a rewall, you may not be
receiving the other party’s audio.
The call is connected, both audio and video are
present, but the called party cannot see or hear
me.
• Check and verify if the called party’s video phone is installed on a private network or a rewall
system.
• Check and verify if the audio/video input path is correctly congured in the “Set-up” menu
during a call.
• Check to see if the other party’s audio/video device works properly.
The call is connected, and I can see the screen
and hear the sound and the other party can see
me but cannot hear me.
• Verify the audio input path is congured correctly in the “Set-up” menu during a call.
• Verify that the called party’s audio device works properly.
The call is connected, both the audio and video
are present, and the called party can hear me but
cannot see me.
• Verify that the video input path is correctly congured in the “Set-up” menu during a call.
• Verify that the called party’s video device is working properly.