User manual

ACN IRIS 3000 VIDEO PHONE USER MANUAL
24
The other party’s screen is frozen and there is no
sound.
• Verify the video phone is connected to Internet properly.
• Verify the called party’s video phone was not disconnected from Internet.
Phone connected to FXS port does not ring. • Verify that IRIS 3000 is functioning properly without phone connected to FXS port.
• Verify phone cable from IRIS 3000 to auxiliary phone are securely connected.
• Connect phone directly to FXS port. Do not use house wiring or external CID or answering
machine.
• Verify auxiliary phone has ringer turned on.
• Test with a dierent phone if possible. Some phones may require more than the IRIS 3000 can
supply. Not all phones are compatible.
Unable to answer call from phone connected to
FXS port.
• Verify that IRIS 3000 is functioning properly without phone connected to FXS port.
• Verify phone cable from IRIS 3000 to auxiliary phone is securely connected.
• Connect phone directly to FXS port, do not use house wiring or external CID or answering
machine.
• Test with a dierent phone if possible. Some phones may require more than the IRIS 3000 can
supply. Not all phones are compatible.
Unable to make call from phone connected to
FXS port.
• Verify that IRIS 3000 is functioning properly without phone connected to FXS port.
• Verify phone cable from IRIS 3000 to auxiliary phone is securely connected.
• Verify that phone is set to TONE dialing, not PULSE.
• Connect phone directly to FXS port. Do not use house wiring or external CID or answering
machine.
• Test with a dierent phone if possible. Some phones may require more than the IRIS 3000 can
supply. Not all phones are compatible.
Unable to use *1 or *2 feature on phone con-
nected to FXS port.
• Verify that IRIS 3000 is functioning properly without phone connected to FXS port.
• Verify phone cable from IRIS 3000 to auxiliary phone is securely connected.
• Verify that phone is set to TONE dialing, not PULSE.
• Connect phone directly to FXS port. Do not use house wiring or external CID or answering
machine.
• Test with a dierent phone if possible. Some phones may send DTMF dierently. Not all
phones are compatible.
When the video phone is connected to TV or
monitor, the images displayed on the LCD screen
and TV or monitor are dierent.
• When the external video output port is connected to TV or monitor, certain parts of the image
will not be displayed as shown on the LCD screen of your video phone.
My video phone will not register • Ensure the video phone is pulling an IP address from your modem/router.
• Power Cycle your modem, router, and video phone.
• Firewalls can block ports needed for registration.