User’s Guide
IMPORTANT 1) Retain the bill of sale from the purchase of your AcomData product. A copy of the bill of sale is needed in the event that you require warranty service. 2) Please write the Model and Serial numbers of your AcomData product in the spaces provided below. (The Model and Serial numbers are printed on the UPC label affixed to the bottom of the box. They are also printed on the label affixed to the Drive’s metal case, underneath the rubber sleeve.
CONTENTS Important ..................................................................................... 1 AcomData Contact Information .............................................. 4 WELCOME! AcomData Ondago ......................................................................................... 5 Product Registration for Warranty Coverage ........................ 7 Online Registration ......................................................................................... 7 Mail-in Registration.....
AcomData Contact Information WELCOME! AcomData Ondago Address: 3410 Pomona Blvd. Pomona, CA 91768 Telephone: (909) 348-0680 Fax: (909) 598-8663 Web Site: www.acomdata.com Customer Service: customerservice@acomdata.com Technical Support: techsupport@acomdata.com Pre-Sales Questions: sales@acomdata.com Welcome, and thank you for purchasing an AcomData Ondago Portable Hard Drive.
Symbols used in this guide: THIS SYMBOL ALERTS THE READER TO A WARNING OR TO SOME VERY IMPORTANT INFORMATION. THE APPLE LOGO ALERTS THE READER TO IMPORTANT INFORMATION SPECIFIC TO MAC USERS. THIS SYMBOL ALERTS THE READER TO THE USB 2.0 LOGO ALERTS THE HELPFUL TIPS AND OTHER INFORMATION THAT MAY BE USEFUL. READER TO IMPORTANT INFORMATION SPECIFIC TO USB 2.0 USERS. THE WINDOWS LOGO ALERTS THE THE FIREWIRE LOGO ALERTS THE READER TO IMPORTANT INFORMATION SPECIFIC TO WINDOWS USERS.
Precautions Package Contents Failure to follow the precautions below may result in damage to the device, loss of data, and voiding of the warranty. • If using your AcomData product as a general-purpose storage device (as opposed to a backup device) AcomData strongly recommends that you backup the files stored on the device. AcomData is not responsible for data loss or corruption; nor will AcomData perform recovery of lost data or files. • Do not open the device or attempt to disassemble or modify it.
How to Purchase Accessories You can purchase accessories by contacting Customer Service at customerservice@acomdata.com. In your e-mail, please include: • your name; • phone number; • mailing address; • model number or description of item (e.g. AC adapter for Ondago Drives); • quantity per item. A Customer Service agent will contact you to complete the transaction.
System Requirements for PC System Requirements for Mac • Minimum 233 MHz processor (Pentium, Celeron, AMD, etc.) • Windows 98SE, Me, 2000, or XP • PushButton™ Backup requires 128 MB of RAM • Power Macintosh running Mac OS 9 or Mac OS X • PushButton™ Backup requires: - Mac OS x v.10.2 or later - 128 MB of RAM Windows XP/USB 2.0 users: You must have Windows XP Service Pack 1 or later. Go to www.microsoft.com and click on the Windows Update link.
ABOUT ONDAGO AcomData Ondago Features Explored Ondago at a Glance For a description of PushButton™ Backup, refer to the PushButton™ Backup User’s Guide. FireWire Silicone Rubber Sleeve Offers shock and water resistance. Power/Data Indicator Lights up blue when the Drive is powered on. Flashes red when reading/writing data. PushButton Press to run PushButton™ Backups. Requires installation of included software. See the PushButton Backup User’s Guide.
computer. This lack of dependence on the host is one of the reasons FireWire devices are, on average, faster than USB 2.0 devices in routine day-to-day use, even though the rated maximum data transfer is lower than that for USB 2.0. Cable length up to 4.5 m Standard FireWire 400 cables use 6-pin connectors at both ends. Cables with 4-pin connectors are used for connecting FireWire devices to laptop/notebook computers and other devices that have 4-pin ports.
drivers. Your AcomData Ondago Drive comes with USB 2.0 driver software for Windows 98SE users. Hot-Pluggable Devices can be added/removed while the computer is running. Mac & PC Ready Your AcomData Ondago Drive is ready to use on either a Mac or a PC right out of the box––no formatting is required. The Drive was formatted at the factory with the FAT32 file system, which makes the Drive compatible with all supported operating systems.
Technical Specifications Model #: .................................................................... SHDxxxUFAPE-54 Dimensions: (inches).............................................................3.25" x 5.28" x 0.80" (mm) ...................................................................82.6 x 134.1 x 20.3 Interface(s): ................................................................................ Hi-Speed USB 2.0 .................................................................
Connecting the Drive via FireWire • FireWire plugs are shaped such that they can only be inserted one way. Be sure to insert the plugs properly or you may damage the Drive. • Your Ondago Drive has two FireWire ports for daisy-chaining FireWire devices. You can use either port to connect the Drive to your computer.
FW Option 3: Using the 6-pin to 4-pin FireWire cable and the USB cable 4-pin FireWire connections do not supply power. You can power the Drive using the supplied USB cable. The FireWire connection will transmit the data; the USB connections will supply power only. 1. Plug the 4-pin connector of the FireWire cable into a 4-pin �������� FireWire port on your com��������� puter. 2. Plug the 6-pin connector into one of the FireWire ports on your Ondago Drive. 3.
FW Option 5: Using the 6-pin to 4-pin FireWire cable and the optional AC adapter Mounting a FireWire-Connected Drive 4-pin FireWire connections do not supply power. You can use the optional AC adapter to power the Drive. Mac Users: 1. Plug the 4-pin connector of the FireWire cable into a 4-pin FireWire port on your computer. 2. Plug the 6-pin connector into one of the FireWire ports on the Drive. 3. Insert the small plug of the AC adapter into the Drive’s Power Port. 4.
2. On the next screen (Figure 2), select “Install the software automatically (Recommended).” Click Next. Connecting the Drive via USB Windows 98SE Users You will need your Windows 98SE CD and the AcomData Software CD. Before connecting the Drive, insert the AcomData CD into your CD drive. The CD will launch automatically and the Retrospect Express start screen will appear. Click Quit to exit the screen, but leave the CD in the drive.
USB Option 2: Using the USB cable and optional AC adapter 1. Plug the mini-USB connector into the mini-USB port on the Drive. 2. Plug the primary USB type A connector into a USB port on your computer (preferably a USB 2.0 port). Leave the secondary USB type A connector free. 3. Insert the small plug of the AC adapter into the Drive’s Power Port. 4. Plug the other end into an AC outlet. Once all connections are made, the Drive will power up and the Power/Data Indicator will illuminate.
Mounting a USB-Connected Drive Mac Users: Once the Drive has been properly connected and powered on, it should mount to your Desktop. Windows 2000/XP Users: Once the Drive has been properly connected and powered on, you should see a new hard drive icon with a new drive letter in My Computer/Windows Explorer. Windows Me Users: Once the Drive has been properly connected and powered on, you should see a new hard drive icon with a new drive letter in My Computer/Windows Explorer.
Device…” Click Next. 13. You will be prompted to insert your Windows 98 Second Edition CD (Figure 6). Insert your Windows 98SE CD into the CD drive, and then click Next. FIGURE 6 FIGURE 5 5. In the next screen, you will see the message: “Windows is now ready to install the best driver for the USB Composite Device…” Click Next. 8. Once the installation is complete, you will see the message: “Windows has finished installing the software…” Click Finish. 9.
Naming Your Ondago Re-Formatting the Drive Now that your Drive has been connected and mounted to your operating system, you may want to give it a name to distinguish it from other storage devices connected to your computer. If you are going to re-format the Drive, go to “Re-Formatting the Drive” now; you will have the opportunity to name the Drive during the formatting setup process. PC Users: 1. Double-click on My Computer. 2. In the My Computer window click on the Drive icon. 3.
DOS file system. The MS-DOS files system is the equivalent of FAT32 on the PC. Mac OS 10.2 Users: Hard drives or drive partitions that are larger than 128 GB and formatted with the FAT32/MS DOS file system will not mount on Mac OS 10.2 through 10.2.8. If your Drive is larger than 128 GB, and you are using Mac OS 10.
Formatting the Drive in Windows 98SE or Me Formatting the Drive in Mac OS X 1. Disable any anti-virus software you may have running in the background. 2. Double-click on the My Computer icon. In the My Computer window you should see an icon and drive letter for the AcomData Drive. (If you are not sure which icon represents the External Hard Drive, turn off the Drive and see which icon disappears. Then turn the Drive back on and wait for the icon to reappear.) 3.
Formatting the Drive in Mac OS 9 Before you can re-format the Drive you will need to restart your computer from the Mac OS 9 System Software CD that come with your computer or which you purchased as an upgrade. 1. Disable any anti-virus software you may have running in the background. 2. Insert the System Software CD into your CD drive. 3. With your AcomData Drive connected and powered on, restart the computer and hold down the C key while the computer is starting up. 4.
How to Safely Dismount & Disconnect the Drive Maintaining Your Drive & Safeguarding Your Data NEVER DISCONNECT THE DRIVE WITHOUT DISMOUNTING IT FIRST. YOU MAY LOSE DATA OR DAMAGE THE DRIVE. A hard drive is a very sophisticated and sensitive device that requires proper care and maintenance to ensure the longest possible life, reliable operation and––most importantly–– the integrity of your stored data.
uses the clusters it can, and if more are needed, the drive uses other clusters in other locations. The result is a fragmented file that is scattered in several places on the disk. Over time, as more and more files are erased and new files are added, the data on the drive becomes increasingly fragmented.
APPENDIX the FireWire interface with a 6-pin to 4-pin FireWire cable. Frequently Asked Questions Q: Can I use my Drive on two computers at the same time? A: No. If you connect the Drive to two computers at the same time, you may damage the Drive and the computers. Q: Do I have to format my AcomData Drive prior to using it? A: No. All AcomData Drives are formatted at the factory with the FAT32 file system, making them compatible with all supported platforms right out of the box.
1GB = 1,024 MB = 1,048,576 KB = 1,073,741,824 bytes. Example: A hard drive with a capacity of 120 GB will show up on Windows and Mac with a capacity of, say, 111.8 GB. The actual number of available bytes is 120,044,335,923, which is just over 120 GB (decimal). Hard drive manufacturers use the decimal method because it is simpler and less confusing to consumers who may not be familiar with the base 2 number system.
computer. To prevent this problem from reoccurring, go into your Power Settings/Energy Saver and set it to where it never goes into Sleep mode. My AcomData Drive feels warm when it’s powered on. Is this dangerous? A: When in operation, the Drive may feel quite warm to the touch. This is normal. The Drive gives me a “Device cannot start. Code (10).” A: This is a power issue. Make sure your connections are secure. The other possibility is that the Drive has malfunctioned and requires service.
Troubleshooting for Mac users The power will not go on when I connect the Drive. A: Make sure your connections are secure. If you are trying to use bus power, make sure you are using the proper cable (s). See “Connecting the Drive to Your Computer.” My computer does not recognize the Drive. A: First, make sure the connections are secure. Second, check if your AcomData Drive is listed in the Apple System Profiler.
Glossary Buffer – RAM cache that temporarily stores data so it can be delivered to a device as it is needed. Bus – An electronic link that can transmit data between digital devices, such as computers and computer peripherals. Daisy chain – A hardware configuration in which peripheral devices are connected to each other in series. The FireWire interface, for example, supports a daisy chain of up to 63 devices.
down time and purchaser’s time. This warranty extends only to you, the original purchaser. It is not transferable to any one who subsequently purchases the Product from you. Proof of purchase in the form of a bill of sale (which is evidence that the Product is within the warranty period) must be presented to obtain warranty service.
Notices COPYRIGHTS Copyright © 2005 AcomData. All rights reserved. No part of this publication may be reproduced stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical photocopying, recording or otherwise, without the prior written consent of AcomData. Trademarks The AcomData name and its logos are registered trademarks of AcomData. Retrospect is a registered trademark of EMC corporation.
Microsoft Windows Copyright © 2005 AcomData. All rights reserved. The AcomData name and its logos are registered trademarks of AcomData. Retrospect is a registered trademark of EMC corporation. Other trademarks mentioned or appearing in this document are the property of their respective owners. Prices and specifications are subject to change without notice.
