Service manual

DRAM ELECTRONICS LTD
Unit 12
Kingston Mill
Chestergate
Stockport
SK3 0AL
Tel: [phone]
Acorn Warranty - reminder
It is not uncommon for us to receive requests to write to dealers informing them that they may carry out the
repair of a particular item under warranty, when the customer can provide a proof of purchase, but where
the unit was purchased from a different dealer from the one being requested to repair the unit.
It is not necessary for you to have sold that particular item in order for us to credit you with the repair
charge for the product - the only thing that we need to be able to prove is the proof of warranty entitlement of
the customer. This is best done by your enclosing a copy of the customer's proof of purchase with the service
report concerned.
Repair of Hardware - external agencies
If an Acorn product is received by an Approved Service Centre or authorised Dealer, and is found to be
under warranty, it should be directed to the appropriate Central Workshop if it cannot be repaired by that
particular ASC or dealer. ASCs and dealers should be aware that they have to be specifically approved by
Acorn in order to service the following:-
Archimedes, Econet, Domesday (Interactive video)
but are welcome to service other products both in and out of warranty provided that they have received
adequate training.
Please be aware of the safety requirements for service of items with open power supplies, where if any
removal of the power supply unit would break the earth continuity or mains continuity of the power supply,
the unit must be tested after assembly to check compliance with BS415.
Central workshops who are able to service in and out of warranty include the following. Sites marked `In-
warranty' can also service goods out of warranty. Sites marked 'Out of warranty' are additional
suggestions for out of warranty goods.
Doc. 999,0031 December 1987 -10- Acorn Engineering News