Warranty

3
August 12, 2019
15. A product deformity that is not measurable or that is visible only under certain light or from a
certain angle is not considered a defect and is therefore not covered by this warranty. Possible
defects should be evaluated by their visibility from a standing position (5 feet up, 2 feet out) under
normal lighting conditions, per NWFA guidelines;
16. Natural wood characteristics such as variations in grain, color, mineral streaks, knots, nodes, normal
differences between color of samples and the color of installed floors and color variations from
board to board are not covered by this warranty;
17. Expansion and contraction resulting in separation between boards or damage caused by low or
excessive humidity;
18. Floors that are installed in other than owner-occupied or tenant-occupied residences;
19. Commercial installations of residential products;
20. Any shipping, construction or installation-related damage;
21. Floors damaged by subfloor moisture or water damage*, including without limitation, due to broken
or leaking water pipes, flooding, wet-mopping spills, weather conditions, wet slabs, basements,
crawl spaces or high humidity levels;
* Topical spills up to 72 hours permitted on WSPC products only
22. Installation defects, including installations made: (i) in violation of applicable state or local housing
or building codes or (ii) contrary to written instructions furnished with the product;
23. Surface wear must be readily visible under normal lighting conditions as defined by the NWFA and
cover at least five percent [5%] of the surface area. Gloss reduction is not considered surface wear;
24. Any use of non-approved installation or maintenance products including, but not limited to, steam
cleaners, string mops, sponge mops, microfiber pads, or pre-treated mopping pads;
25. Any damaged associated with the use of area rugs or protective covers of the like. Please refer to
the manufacturer for specific instructions on applications over hardwood flooring;
26. Failure to use transitions or expansion space where directed in installation instructions;
NOTE: YOU AND YOUR INSTALLER ARE RESPONSIBLE TO INSPECT FLOORING PRIOR TO INSTALLATION.
WE ACCEPT NO RESPONSIBILITY FOR LIABILITIES, CLAIMS OR EXPENSES, INCLUDING LABOR COSTS,
WHERE FLOORING WITH VISIBLE DEFECTS HAS BEEN INSTALLED.
Any claims must be made in writing within 30 days of detection.