Operating instructions

630140_1XFIRE_1200_GB_Service_R‐emotion
15.0 Troubleshooting

 Usethefollowingtroubleshootingcharttodiagnoseandfault‐findoperationalissues
withXFIRE1200decorativegasfireplaces.

Problem Cause Errormessage LCDdisplay Solution
Firedoesnotignite

Nobatteriesorflatbatteriesincontrolunit 10beeps Batteryerror Placenewbatteriesincontrolunit
ROMerror 2cyclesof3beeps ROMerror changecontrolunit
Supporttesterror 2cyclesof5beeps Supporterror Connectearthcablefrombatteryboxtovalve
Badreceptionofremotehandsetsignal 
•
Changebatteriesintheremotehandset
• Checkreceptionofsignalfromashorter
distance
• Trymakingthepairingagain
• Trychangingthechannelintheconfiguration
menu
Noresponsetotouchcontrolbuttons.
Cableloseorbrokenorconnectedthewrong
wayround
IfLEDiscontinuously
on,thecableis
connectedthewrong
wayround

•
Ensurethetouchcontrolcableiscorrectly
connected(seeinstallationmanual)
• Changetouchcontrol
Supplycabletovalvedisconnectedorbroken 2cyclesof5beeps Supporterror Connectsupplycabletovalve
Sparkcabledisconnected,broken,not
attachedcorrect
Connectsparkcable
Firedoesnotignitein
programmode
Programmodedoesnotworkifsoftstartis
deactivated
  Activesoftstart
Sparksbutnopilot
ignition
Gassupplyoffornogas Checkgasinstallation.Opengasvalve
Valvecabledisconnectedorbroken  Connectvalvecablecorrectly
ODScabledisconnectedorbroken  ConnectcorrectlyorreplaceODScable
Pilotignitesbutdoesn’t
stayon
ODSisnotwarmedup   CheckpilotflameandverifythatitheatstheODS
ODScablebadlyconnected   ChangepolarityofODScable
ODScabledisconnectedorbroken   ConnectODScable
Ignitescommanding
fromremotehandset
butnotfromtouchpad
Touchcontrolcabledisconnectedorbroken  Connectorreplacetouchcontrolcable
Defectivetouchcontrolbuttons  Changetouchcontrol
Ignitescommanding
fromtouchpadbutnot
fromremotehandset
Badcommunicationwithhandset  
•
Changebatteriesinthehandset
• Checkreceptionofsignalfromashorter
distance
• Trymakingthepairingagain
• Trychangingthechannelintheconfiguration
menu
Fireswitchesoffafter6
seconds
Shortcutintouchcontrol 5beeps Buttonerror Changetouchcontrolwiring
Lowbatteriesinthe
remote
  Lowbattery Changebatteriesintheremote
Fireswitchesoff
 2cyclesof3beeps Configerror Changecontrolunit
 2cyclesof3beeps Eepronerror
•
Trymakingthepairingagain
• Changecontrolunit
Lossofcommunicationbetweenappliance
andremotefor18min
20beeps
•
Theremoteistoofarfromtheappliance
• Theremotehasnobatteries
Hightemperatureonthecontrolunit 1longbeep Temperror Ifthisoccursmorethanoncecallthetechnical
service
Ambienttemperaturehigherthanconfigured Overtemperature Checkcorrectconfigurationofsafetytemperature