Operation Manual

1.4.2 Performing Remote Wipes

Acronis Access Client Management allows an Access Mobile Client application to be remotely wiped.

This selective remote wipe removes all files that are locally stored or cached within the Acronis

Access app. All app settings are reset to previous default settings and any servers that have been

configured in the app are removed.

Queuing a Remote wipe

1. Open the Mobile Access tab.

2. Open the Devices tab.

3. On the Manage Devices page, find the device you'd like to issue a remote wipe for and press the

Actions button.

4. Press Remote wipe...

5. Confirm the remote wipe by pressing Queue remote wipe.

6. A 'Pending remote' status will appear in the Status column for that device. When the remote

wipe has been accepted by the device, its Status will reflect this.

Note: Remote wipes can be canceled at any time before the client next connects to the management server.

This option appears in the Actions menu after a remote wipe has been issued.

Client management connectivity requirements

Access Mobile Clients must have network access to the management server in order to receive profile updates,

remote password resets, and remote wipes. If your client is required to connect to a VPN before they can access

Acronis Access Gateway servers they will also need to VPN before management commands will be accepted.