Operation Manual

5 Supplemental Material

In this section

Conflicting Software ................................................................................. 91

Load balancing Acronis Access ................................................................. 91

Third-party Software for Acronis Access .................................................. 97

Using Acronis Access with Microsoft Forefront Threat Management Gateway (TMG) 98

Unattended desktop client configuration .............................................. 113

Monitoring Acronis Access with New Relic ............................................ 114

Using trusted server certificates with Acronis Access ........................... 115

Creating a Drop Folder ........................................................................... 117

Customizing the web interface .............................................................. 118

How to support different Access Desktop Client versions ..................... 119

How to move the FileStore to a non-default location. .......................... 119

Acronis Access for Good Dynamics ........................................................ 120

MobileIron AppConnect support ........................................................... 131

Installing Acronis Access on a Microsoft Failover Cluster ...................... 160

Upgrading from mobilEcho 4.5 on a Microsoft Failover Cluster ........... 196

Upgrading Acronis Access on a Microsoft Failover Cluster.................... 225

5.1 Conflicting Software

There are some software products that may cause problems with Acronis Access. The currently

known conflicts are listed below:

 VMware View™ Persona Management - This application will cause issues with the Acronis

Access desktop client syncing process and issues with deleting files. Placing the Acronis Access

sync folder outside of the Persona Management user profile should avoid the known conflicts.

5.2 Load balancing Acronis Access

There are two main ways you can load balance Acronis Access:

Load balancing only the Gateway Servers

This configuration ensures that the components under the heaviest loads, the Gateway Servers, are

load balanced and always accessible for your mobile clients. The Access Server is not behind the load

balancer as it is not required in order to connect to the Gateway Servers for unmanaged access. For

more information visit the Cluster Groups (p. 47) article.

Load balancing all of Acronis Access

This configuration load balances all of Acronis Access' components and ensures high-availability for

all users. You will need at least two separate machines in order to test this setup. Many of the

settings when configuring load balancing differ between different software and hardware so they will

not be covered in this guide.