Installation and Upgrade Guide
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Table of contents 1 Installing..........................................................................................................................4 1.1 Requirements ............................................................................................................................4 1.1.1 1.1.2 1.1.3 1.1.4 1.1.5 1.2 Installing Acronis Access on your server....................................................................................7 1.3 Using the Configuration Utility ...........
1 Installing In this section Requirements ............................................................................................. 4 Installing Acronis Access on your server .................................................... 7 Using the Configuration Utility .................................................................. 8 Using the Setup wizard ............................................................................11 Clustering Acronis Access.................................................
Android Smartphones and Tablets (Devices with x86 processor architecture are not supported) Access Mobile Client Application Supported OS's: iOS 6 or later Android 2.2 or later (Devices with x86 processor architecture are not supported) The Access Mobile Client Application can be downloaded from: For iOS http://www.grouplogic.com/web/meappstore For Android https://play.google.com/store/apps/details?id=com.grouplogic.mobilecho 1.1.
component. This one IP address configuration is sufficient for most Mobile Access-only installations but two IP addresses is recommended when using Sync & Share as well. If you want to allow mobile devices access from outside your firewall, there are several options: Port 443 access: Acronis Access uses HTTPS for encrypted transport, so it fits in naturally with common firewall rules allowing HTTPS traffic on port 443.
Note: When using Internet Explorer you have to make sure that Do not save encrypted pages to disk is unchecked in order to be able to download files. This setting is found under Internet Options -> Advanced -> Security. Google Chrome Safari 5.1.10 or later 1.2 Installing Acronis Access on your server The following steps will allow you to perform a fresh install and test Acronis Access with HTTPS using the provided Self Signed certificate. Note: For upgrade instructions visit the Upgrading (p.
Note: If you're deploying multiple Acronis Access servers, or you are installing a non-standard configuration, you can select which components to install from the Custom Install button. 7. Either use the default paths or select new ones for each component and press OK. 8. Set a password for the user Postgres and write it down. This password will be needed for database backup and recovery. 9. A window displaying all the components which will be installed appears. Press OK to continue. 10.
Note: See the Network Requirements (p. 5) section for more information on best practices for the IP address configurations of Acronis Access. Note: For information on adding your certificate to the Microsoft Windows Certificate Store, visit the Using Certificates article. Access Server Overview The Access Server provides the web user interface for Acronis Access clients, and is also the administration console for both Mobile Access and Sync & Share.
Gateway Server Overview The Gateway Server is used by mobile clients to access both files and shares. Address - The DNS name or IP address of your Gateway Server or pick All Addresses to listen on all interfaces. Port - The port of your Gateway Server. Service Account - This allows the Gateway Server service to run in the context of another account. This is normally not required in typical installations. Certificate - Path to the certificate for your Gateway Server.
Address - The DNS name or IP address of your File Repository or pick All Addresses to listen on all interfaces. If you specify an IP or DNS address, the same address should also be specified in the File Repository section of the web interface. For more information on it, visit the File Repository article. Port - The port of your File Repository. The same port should also be specified in the File Repository section of the web interface. For more information on it, visit the File Repository article.
This wizard helps you setup the core settings for the functionality of your product. General Settings cover settings of the web interface itself, like the language, the color scheme, the server name used in admin notifications, licensing and administrators. LDAP settings allow you to use Active Directory credentials, rules and policies with our product. SMTP settings cover functionality in both Mobile Access features and Sync & Share features.
2. Enter your license key and mark the checkbox. 3. Press Save. General Settings 1. Enter a Server Name. 2. Specify the root DNS name or IP address where users can access the website (starting with http:// or https://). 3. Specify the DNS name or IP address to which the mobile users will enroll to. 4. Select a Color Scheme. Current options are Gray, Purple, Cappucino, Blue, Dark Blue and Orange. 5. Select the default language for the Audit Log. The current options are English, German, French and Japanese.
Enter the DNS name or IP address of your SMTP server Enter the SMTP port of your server. If you do not use certificates for your SMTP server, unmark Use secure connection?. Enter the name which will appear in the "From" line in emails sent by the server. Enter the address which will send the emails sent by the server. If you use username/password authentication for your SMTP server, mark Use SMTP authentication? and enter your credentials.
5. Enter your LDAP credentials, with the domain. (e.g. acronis\hristo). 6. Enter your LDAP search base. 7. Enter the desired domain(s) for LDAP authentication. (i.e.to enable LDAP authentication for an account with the email joe@glilabs.com, you would enter glilabs.com) 8. Press Save. Local Gateway Server Note: If you're installing both a Gateway Server and the Acronis Access Server on the same machine, the Gateway Server will automatically be detected and administered by the Acronis Access Server.
Gateway Servers as they are the component under the heaviest load. All of these configurations are managed through the Acronis Access Server. For more information and instructions on setting up a Cluster Group, visit the Cluster Groups article. Although we recommend using the built-in Cluster Groups feature, Acronis Access also supports Microsoft Failover Clustering, for more information visit the Supplemental Material section. 1.6 Load balancing Acronis Access Acronis Access supports load balancing.
2 Upgrading In this section Upgrading from Acronis Access to a newer version ................................17 Upgrading from mobilEcho 4.5 or earlier ................................................18 Upgrading from activEcho 2.7 or earlier ..................................................60 Upgrading Clustered Configurations ........................................................79 2.
8. You will be prompted to open the Configuration Utility, press OK. 9. Verify that none of the settings in the Configuration Utility have changed. After you have verified all of your settings are as expected, press OK to close the Configuration Utility and start the Acronis Access services. 2.2 Upgrading from mobilEcho 4.5 or earlier In this section Before You Begin ......................................................................................18 The Upgrade Process ............................
In Acronis Access, you don't need to setup Network Reshare Path Mapping, because we're doing it automatically, but you have to have a "Folder" Data Source created that points to each server hosting home directories. You must carefully plan for your upgrade Acronis Access introduces extensive architectural and functional changes to mobilEcho’s software services, database/settings locations, and administration.
mobilEcho Administrator – This Windows program was used to define the file share “Volumes” that were available to mobilEcho clients, to monitor active users, and to configure general mobilEcho File Access Server settings.
With the release of Acronis Access, these two management consoles have been combined into a single web-based console called Acronis Access Server.
If you are managing Volumes for a set of load balanced mobilEcho servers by directly editing the registry, a new clustered mobilEcho server management feature is being introduced that will alleviate the need to make Volume changes in the registry. Administering your Acronis Access server Existing settings All existing mobilEcho 4.5 or earlier volumes, enrolled users, policies, assigned servers and folders, and allowed apps are migrated to your Acronis Access Server during the upgrade process.
If you have customized the email template used for the mobilEcho Enrollment Invitation email that is sent to your users, this email template is not migrated when upgrading to Acronis Access. There is a new interface for editing email templates. In the Acronis Access Console, you will need to open the Email Templates page in the General Settings menu and modify the email template as required. For more information, visit the Email Template Settings article.
6. Assign this folder to a collection of Active Directory (AD) users or groups so that it automatically appears in their mobilEcho app. To configure a Gateway Server to automatically appear in the mobilEcho client app, use the Gateway Servers Visible on Clients tab. On this page you can assign AD users or groups to your Gateway Server(s) and these users will see these servers listed in their mobilEcho app.
that they have file permissions to access. Start using advanced mobilEcho Client Management features If your existing mobilEcho server did not have the mobilEcho Client Management features configured, the Acronis Access install process will guide you though the basic configuration that will allow you to start using these advanced features.
Events will then be logged into the Audit Log, accessible from the main menu of the Acronis Access Server. 2.2.2 The Upgrade Process Acronis Access Upgrade Process First, please identify the type of mobilEcho deployment you will be upgrading. The instructions for these scenarios are detailed in the next section of this document. The most common scenarios are: 1.
In this section Upgrading a single mobilEcho server without Client Management configured 27 Upgrading a single mobilEcho server with Client Management enabled 39 Upgrading multiple mobilEcho servers with Client Management ...........54 Upgrading a single mobilEcho server with Client Management enabled and an activEcho server 59 2.2.2.
c. The installer file is named: AcronisAccessSetup.exe 4. Click Next on the Welcome Screen. 5. Please accept the license agreement. 6. Click the Upgrade option to automatically upgrade your mobilEcho File Access Server service to an Acronis Access Gateway Server. In the upgrade process, the Acronis Access Server and its required services will also be installed. Note: Do not choose Custom and install only the Acronis Access Gateway Server.
7. Select an installation location for the Acronis Access components being installed. If you are upgrading an existing mobilEcho server, these paths will default to your existing installation location. We recommend you do not change these installation paths. 8. The Acronis Access Server uses a PostgreSQL database to store its settings. This database is required and is installed automatically. Note: Please enter and confirm a Super-User password for the “postgres” administrative account.
9. Please review the services being installed and upgraded. Then click Install to begin the upgrade. Note: All required components will be automatically installed in sequence. This may take 5 to 15 minutes depending on your server. Future upgrade installs will be quicker. 10. Once installation has completed, a summary of the components installed is shown. Click Exit to continue. 11.
When exiting the installer, you will be prompted to run the Acronis Access Configuration Utility. Click OK to continue. If you accidently skip this step or need to change your network interfaces, ports, or certificates in the future. You can manually run the configuration utility at any time. On upgraded mobilEcho servers, the utility’s default location is: C:\Program Files (x86)\Group Logic\Configuration Utility\AcronisAccessConfiguration.exe 12.
generated. 14. Acronis Access Server requires that a File Repository location be selected. If you are using mobilEcho only, this File Repository will not be used to store anything, but setting a location is still required. This repository is used by Acronis’ activEcho file sync and share features. These features will not be enabled if you are upgrading a server that does not already have them installed, but you can chose to enable them at a later time, if desired.
configuration. Required initial configuration of Acronis Access: 1. The Acronis Access Server web console should open automatically after completing the steps above. It may take 30 seconds or so for the services to start up and the web page to load for the first time. 2. If the web page does not load automatically, open a web browser and navigate to the Access Server HTTPS address and port you selected in the Configuration Utility. a. For example: https://mobilecho.mycompany.
c. Once your server is configured, you will be able to designate additional Active Directory users or groups to act as administrators of the server. 4. You will now be presented with a setup wizard that will guide you though the remainder of the configuration process. 5. Licensing a) You will be prompted to enter the new type of license or continue using your old mobilEcho license. 6. SMTP settings a.
b. There is an option to send a test email to confirm these settings. 7. LDAP settings a. The Acronis Access Server needs an LDAP connection to search your Active Directory for the users and groups you would like to assign policies and data sources to. b. Please enter the LDAP information for an Active Directory server on your network. If you have a multi domain network this will need to be a Global Catalog Server on port 3268 or 3269 (for SSL connections).
d. The LDAP settings you enter will be tested when you save them. 8. Local Gateway Server – Client connection address a. Your mobilEcho Gateway Server has been automatically paired for administration by your Acronis Access Server web console. This connection is made by IP address by default, and can be modified later. b. In this step, you will need to enter the network address that your mobilEcho clients use to connect to this mobilEcho server.
When it was registered, the Volumes that existed on the mobilEcho Gateway Server prior to being upgraded to Acronis Access were imported into the Data Sources – Folders list. There are no longer “Volumes” in mobilEcho 5.0. Instead of using Volumes to share data sources, you will now create Folders. These Folders have an optional “Show when browsing server” property.
All the Volumes from your mobilEcho 4.5 or earlier server were imported into to the Acronis Access console as Folders with the “Show when browsing server” property enabled. So, they will continue to appear when your users browse the root of a mobilEcho Gateway Server. Any Folders added later can be configured to act like Volumes be enabling this setting.
2.2.2.2 Upgrading a single mobilEcho server with Client Management enabled Scenario 2 - Upgrading a single mobilEcho server with Client Management enabled In this scenario, you have a single Windows server that is running mobilEcho 4.5 or earlier. This server has both the required mobilEcho File Access Server service running and the optional mobilEcho Client Management Server service enabled.
c. The installer file is named: AcronisAccessSetup.exe 4. Click Next on the Welcome Screen. 5. Please accept the license agreement. 6. Click the Upgrade option to automatically upgrade your mobilEcho File Access Server service to an Acronis Access Gateway Server. In the upgrade process, the Acronis Access Server and its required services will also be installed. Note: Do not choose Custom and install only the Acronis Access Gateway Server.
7. Select an installation location for the Acronis Access components being installed. If you are upgrading an existing mobilEcho server, these paths will default to your existing installation location. We recommend you do not change these installation paths. 8. The Acronis Access Server uses a PostgreSQL database to store its settings. This database is required and is installed automatically. Note: Please enter and confirm a Super-User password for the “postgres” administrative account.
9. Please review the services being installed and upgraded. Then click Install to begin the upgrade. Note: All required components will be automatically installed in sequence. This may take 5 to 15 minutes depending on your server. Future upgrade installs will be quicker. 10. Once installation has completed, a summary of the components installed is shown. Click Exit to continue. 11.
When exiting the installer, you will be prompted to run the Acronis Access Configuration Utility. Click OK to continue. If you accidently skip this step or need to change your network interfaces, ports, or certificates in the future. You can manually run the configuration utility at any time. On upgraded mobilEcho servers, the utility’s default location is: C:\Program Files (x86)\Group Logic\Configuration Utility\AcronisAccessConfiguration.exe 12.
Note: Please confirm the settings match your existing mobilEcho Client Management Server settings. This web console typically runs on all available network addresses on port 3000. If you have an existing SSL server identity certificate, it will be automatically selected. If you do not, a self-signed certificate will be generated. 14. Acronis Access Server requires that a File Repository location be selected.
configuration. Required initial configuration of Acronis Access: 1. The Acronis Access Server web console should open automatically after completing the steps above. It may take 30 seconds or so for the services to start up and the web page to load for the first time. 2. If the web page does not load automatically, open a web browser and navigate to the Access Server HTTPS address and port you selected in the Configuration Utility. a. For example: https://mobilecho.mycompany.
c. Once your server is configured, you will be able to designate additional Active Directory users or groups to act as administrators of the server. 4. You will now be presented with a setup wizard that will guide you though the remainder of the configuration process. 5. Licensing a) You will be prompted to enter the new type of license or continue using your old mobilEcho license. 6. SMTP settings a.
b. There is an option to send a test email to confirm these settings. 7. LDAP settings a. The Acronis Access Server needs an LDAP connection to search your Active Directory for the users and groups you would like to assign policies and data sources to. b. Please enter the LDAP information for an Active Directory server on your network. If you have a multi domain network this will need to be a Global Catalog Server on port 3268 or 3269 (for SSL connections).
registration is required to manage these Gateway servers once they have been upgraded to Acronis Access. In order to be registered for administration, these servers must first be upgraded to Acronis Access. Until they are upgraded, you will continue to use the mobilEcho Administrator Windows program to administer those servers. As shown in the example below, the two servers in the Servers & Folder page in mobilEcho 4.5 now appear on the Gateway Servers page.
All the existing Folders configured in the mobilEcho 4.5 Client Management Administrator are first migrated into the Legacy Data Sources tab on the Data Sources page. You can continue to add and modify the folders on this page until you upgrade their associated Gateway Server to Acronis Access.
2. You will be asked if the existing network address for the server you are registering can be used to directly access the server. The existing address is typically the network address that your mobile device users must use to access the Gateway Server, so it’s possible this address points to a proxy server or load balancer.
listed in the “Address for administration and client connections” field. Note: For security purposes, this must be done from a web browser running on the actual Windows Server that the Gateway Server is running on. You will not be able to view your Administration Key from a remote web browser. 5. Enter the 12 digit Administration Key (including dashes) into the registration form and click Save.
There are no longer “Volumes” in mobilEcho 5.0. Instead of using Volumes to share data sources, you will now create Folders. These Folders have an optional “Show when browsing server” property. When this option is enabled, the Folder will appear when a user browses the root of the Gateway Server in their mobilEcho app, just as Volumes were displayed in mobilEcho 4.5 or earlier. All the Volumes from your mobilEcho 4.
As shown below, the 4 existing Volumes from this mobilEcho 4.5 server were imported into the Folders list after Gateway Server registration, and they continue to appear when browsing the server from the mobilEcho app.
2.2.2.3 Upgrading multiple mobilEcho servers with Client Management Scenario 3 - Upgrading multiple mobilEcho servers with Client Management In this scenario, you have a multiple Windows servers running mobilEcho 4.5 or earlier. One server has both the required mobilEcho File Access Server service running and the optional mobilEcho Client Management Server service enabled. The other servers are just acting as mobilEcho File Access Servers.
that Windows server registered for administration. You will also see your additional servers listed on the Acronis Access Gateway Servers page as “Legacy” servers. In the example below, your upgraded server “BGU2008” is registered and your yet to be upgraded server “Department Server” has not yet been registered. 3. Next, you will upgrade each additional server that is acting as a mobilEcho File Access Server only. Please follow the steps bellow.
2. Run the Acronis Access installer on the desired server. 3. Press Next on the Welcome screen. 4. Read and accept the license agreement. 5. Click Custom.
6. Select only the Acronis Access Gateway Server component and press Next. 7. The rest of the installation and Configuration Utility steps follow what is outlined in the earlier scenarios, with the exception that you will not need to configure the Access Server and File Repository in the Configuration Utility. 8. When you complete the Configuration Utility process, there will be no additional web console configuration, as the Acronis Access Server console was not installed. 9.
10. You will be asked if the existing network address for the server you are registering can be used to directly access the server. The existing address is typically the network address that your mobile device users must use to access the Gateway Server, so it’s possible this address points to a proxy server or load balancer.
Note: Once the server has been registered it will appear in the Gateway Servers list as registered and you can adjust its settings and view its details and status. Note: When registered, the Volumes that existed on this mobilEcho Gateway Server prior to being upgraded to Acronis Access are imported into the Data Sources – Folders list. The will behave just as explained in the prior upgrade scenarios. 14. All management of this Gateway Server is now done from within Acronis Access Server web console.
Select Uninstall all Acronis Access components. Review the selected components and press Uninstall. On the PostgreSQL Uninstallation popup press Yes. Some files and settings will remain. Review everything uninstalled and press Exit. Run the mobilEcho 4.5 installer. Read and accept the license agreement and press Next. Select the folders where mobilEcho was installed previously. If they were the defaults, you can use these defaults as well. 15. Press Install to begin the mobilEcho 4.5 installation.
On upgrade the Apache Tomcat may be upgraded and all of the current Tomcat configuration files, certificates and log files will be removed. We recommend you make a copy of the Apache Tomcat folder, which by default is found here: C:\Program Files (x86)\Group Logic\Common\.
1. Backup all of the necessary files following these guides: mobilEcho 4.5 Backup and/or activEcho 2.7 backup. 2. Disable any anti-virus software you have or it may interrupt the installation procedure resulting in a failed installation. 3. Download the Acronis Access Server installer to your activEcho server and run the installer. a. To access the latest installer, please visit: http://support.grouplogic.com/?page_id=3598 b.
articles covering upgrading with a mobilEcho installation present. 8. Select an installation location for the Acronis Access components being installed. If you are upgrading an existing activEcho server, these paths will default to your existing installation location. We recommend you do not change these installation paths. Click Next. 9. Please review the services being installed and upgraded.
10. Press Install to begin the upgrade. Once the installation is complete, you will be shown a summary of the installed components. Press Exit. Note: All required components will be automatically installed in sequence. This may take 5 to 15 minutes depending on your server. Future upgrades will be quicker. 11. At this point in the upgrade process, all necessary software has been installed, but you must now configure the network interfaces, ports, and certificates that will be used. This step is mandatory.
generated. Note: Acronis Access Server requires that a File Repository location be selected. This repository is used by Acronis’ activEcho file sync and share features. 14. Click OK to exit the Configuration Utility and apply these settings. 15. You will now log into the Acronis Access Server web console for the first time to complete your configuration. You will be prompted to click OK to launch a web browser and complete this configuration. 2.3.2.
In this scenario, you have one Windows Server running the activEcho Server and the mobilEcho File Server and Management Server. This procedure will upgrade your activEcho server and mobilEcho Client Management Server to the unified Acronis Access Server web console. The new console also replaces the mobilEcho Administrator Windows program previously used to administer mobilEcho servers.
6. Click Upgrade to automatically upgrade your activEcho Server and mobilEcho Client Management Server to the new Acronis Access Server. In the upgrade process, a Gateway Server and it's required services will also be installed. If a File Server is present, the installer will upgrade the File Server to the new Gateway Server instead of installing a new one. 7. Select an installation location for the Acronis Access components being installed.
Note: All required components will be automatically installed in sequence. This may take 5 to 15 minutes depending on your server. Future upgrades will be quicker. 10. At this point in the upgrade process, all necessary software has been installed, but you must now configure the network interfaces, ports, and certificates that will be used. This step is mandatory. When exiting the installer, you will be prompted to run the Acronis Access Configuration Utility. Click OK to continue. 11.
Note: Acronis Access Server requires that a File Repository location be selected. This repository is used by Acronis’ activEcho file sync and share features. 13. Click OK to exit the Configuration Utility and apply these settings. 14. You will now log into the Acronis Access Server web console for the first time to complete your configuration. You will be prompted to click OK to launch a web browser and complete this configuration.
2. You will be asked if the existing network address for the server you are registering can be used to directly access the server. The existing address is typically the network address that your mobile device users must use to access the Gateway Server, so it’s possible this address points to a proxy server or load balancer.
listed in the “Address for administration and client connections” field. Note: For security purposes, this must be done from a web browser running on the actual Windows Server that the Gateway Server is running on. You will not be able to view your Administration Key from a remote web browser. 5. Enter the 12 digit Administration Key (including dashes) into the registration form and click Save.
To perform an upgrade to Acronis Access Server: 1. Backup all of the necessary files following these guides: mobilEcho 4.5 Backup and/or activEcho 2.7 backup. 2. Write down the current IP Address of your server running mobilEcho and give the computer a different IP address (You will need the new one as well). 3. Go to the server running activEcho and add the IP address of your server running mobilEcho to a separate network adapter. 4.
present. 10. Go to the server on which you have the mobilEcho Client Management server running and locate these 3 files: production.sqlite3, mobilEcho_manager.cfg, priority.txt (this file might not exist) and copy them to the machine on which you've started the upgrade to the folder location shown to you on the dialog on your computer. This path is custom for each installation. (i.e.
location. We recommend you do not change these installation paths. Click Next. 12. Please review the services being installed and upgraded. 13. Press Install to begin the upgrade. Once the installation is complete, you will be shown a summary of the installed components. Press Exit. Note: All required components will be automatically installed in sequence. This may take 5 to 15 minutes depending on your server. Future upgrades will be quicker. 14.
Click OK to continue. Using the Configuration Utility On the Gateway Server tab 1. For the Address field, enter the IP address of your server that was running mobilEcho. This is the address you wrote down at the beginning. 2. For the Port field, enter the port number that your mobilEcho File Server used. 3. Add the certificate you have been using for the mobilEcho File Server. On the Access Server 1. For the Address field, enter the IP address you've been using for your activEcho server until now.
3. Add the certificate you have been using for your activEcho server. On the File Repository tab 1. For the Address field, enter the IP address or DNS name of your Repository Service. This should be the default. 2. For the Port field, enter the port number for your Repository Service. This should be the default. 3. Select the path to your FileStore folder. This should be the default. After you have made all the necessary configurations, press OK to exit the Configuration Utility.
6. Select only the Gateway Server component and press Next. 7. Review the installation path and press Next. This should be the default. 8. Review the components which will be installed and press Install. 9. After the installation finishes, close the installer and start the configuration utility (if it doesn' start automatically, it can generally be found at: C:\Program Files (x86)\Group Logic\Configuration Utility). 10. For the Address field, specify the new IP you gave to your machine hosting mobilEcho.
15. Locate the Gateway Server with a Legacy status, open the drop down menu for that gateway and select Register. 16. A dialog will appear, press Yes. 17. In the Address for administration and client connections field, enter the IP address of your upgraded Gateway Server. This is the new IP address you gave to the machine previously hosting mobilEcho. 18. In the Administration Key field, enter the key of your Gateway Server. To obtain it, open the IP address of the Gateway in a browser. (e.g.
1. Press the Add Gateway Server button. 2. Enter a display name for your new Gateway Server. 3. Enter the IP address of the Gateway. This is the IP address that was previously used by your mobilEcho server (this is the IP you wrote down at the beginning). 4. Enter the administration key for that Gateway. To obtain it, open the IP address of the Gateway in a browser. (e.g. https://192.168.1.1). This should be done on the machine that is now hosting your Acronis Access Server. 5.
Upgrading a Gateway Server 1. Run the Acronis Access installer on the desired server. 2. Press Next on the Welcome screen. 3. Read and accept the license agreement. 4. Click Custom. 5. Select only the Acronis Access Gateway Server component and press Next. 6. Review the components and press Install. 7. Once the installation finish, review the Summary, and close the installer. You will be prompted to open the Configuration Utility.
3 Quick Start: Mobile Access This guide provides the essential steps for setting up a Gateway Server, adding a Data Source and installing the Access Mobile Client app. For more detailed instructions on configuring the Acronis Access Gateway Server and the Client Management components, see the Managing Gateway Servers and Mobile Access sections. In this section First Run ...................................................................................................
4. Select a Color Scheme. Current options are Gray, Purple, Cappucino, Blue, Dark Blue and Orange. 5. Select the default language for the Audit Log. The current options are English, German, French and Japanese. 6. Press Save. SMTP Note: You can skip this section, and configure SMTP later. Enter the DNS name or IP address of your SMTP server Enter the SMTP port of your server. If you do not use certificates for your SMTP server, unmark Use secure connection?.
LDAP Note: You can skip this section, and configure LDAP later. 1. 2. 3. 4. 5. 6. 7. 8. 83 Mark Enable LDAP. Enter the DNS name or IP address of your LDAP server. Enter the port of your LDAP server. If you use a certificate for connections with your LDAP server, mark Use Secure LDAP Connection. Enter your LDAP credentials, with the domain. (e.g. acronis\hristo). Enter your LDAP search base. Enter the desired domain(s) for LDAP authentication. (i.e.
Local Gateway Server Note: If you're installing both a Gateway Server and the Acronis Access Server on the same machine, the Gateway Server will automatically be detected and administered by the Acronis Access Server. You will be prompted to set the DNS name or IP address on which the Local Gateway Server will be reachable by clients. You can change this address later on. 1. Set a DNS name or IP address for the local Gateway Server. 2. Press Save. 3.
6. Open the Gateway Servers page. 7. Press the Add New Gateway Server button. 8. Enter a Display Name for your Gateway Server. 9. Enter the DNS name or IP address of your Gateway Server. Note: If your mobile clients connect to the gateway by going through a reverse proxy server or loadbalancer you should enable Use alternate address for client connections and enter the DNS name or IP address of your reverse proxy server or loadbalancer. 10. Enter the Administration Key. 11.
Creating a Data Source To create a Data source: 1. 2. 3. 4. 5. 6. 7. 8. Open the Acronis Access Web Interface. Open the Mobile Access tab. Open the Data Sources tab. Go to Folders. Press the Add New Folder button. Enter a display name for the folder. Select the Gateway Server which will give access to this folder. Select the location of the data. This can be on the actual Gateway Server, on another SMB server, on a SharePoint Site or Library or on a Sync & Share server.
11. Enable Show When Browsing Server if you want this Data Source to be visible when Acronis Access mobile clients browse the Gateway Server. 12. Select if the folder should require Salesforce activity logging. 13. Find and select the User or Group the folder will be assigned to. 14. Press the Save button. 3.3 Setting up a Policy In order to enroll users in client management, you must configure a user or group policy. For more information on policies, visit the User & Group Policies article.
1. Open the User policies tab. 2. Click the Add new policy button to add a new user policy. This will open the Add a new user policy page. 3. In the Find user field, enter the partial or complete Active Directory user name for which you'd like to create a policy. You can perform 'begins with' or 'contains' searches for Active Directory users. Begins with search will complete much faster than contains searches. 4. Click Search and then find and click the user name in the listed results. 5.
4. Enter the Server Name or IP address of the server you installed the Acronis Access Server or Gateway Server on. You can optionally enter a Display Name for this server, which will appear in the server list. 5. Enter a Username that has access to the Gateway Server. uses standard NTFS permissions to regulate access. 6. Toggle Save Password to ON if you would like to save your password, then enter and confirm your password. 7. Tap Save to commit the server settings. 8.
The email guides them through the process of installing the Access Mobile Client and entering their enrollment information. If the Access Mobile Client app has already been installed, and the user taps the "Tap this link to automatically begin enrollment..." option while viewing this email on their device, Acronis Access will automatically launch and the enrollment form will be displayed.
To enroll in management Enroll automatically via enrollment email 1. Open the email sent to you by your IT administrator and tap the click here to install the Acronis Access link if you have not yet installed Acronis Access. 2. Once Acronis Access is installed, return to the invitation email on your device and tap Click this link to automatically begin enrollment in step 2 of the email. 3. An enrollment form will be displayed.
Ongoing Management Updates After the initial management setup, Access Mobile Clients will attempt to contact the management server each time the client app is started. Any settings changes, server or folder assignment changes, application lock password resets, or remote wipes will be accepted by the client app at that time.
4 Quick Start: Sync & Share This guide provides the essential steps for setting up Sync & Share, using the web interface to access files and using the Acronis Access desktop client. For more detailed instructions on configuring these components, see the Sync & Share and Desktop Client sections. In this section First Run ...................................................................................................93 Using the web interface to access files ..............................................
5. Select the default language for the Audit Log. The current options are English, German, French and Japanese. 6. Press Save. SMTP Note: You can skip this section, and configure SMTP later. Enter the DNS name or IP address of your SMTP server Enter the SMTP port of your server. If you do not use certificates for your SMTP server, unmark Use secure connection?. Enter the name which will appear in the "From" line in emails sent by the server. Enter the address which will send the emails sent by the server.
LDAP Note: You can skip this section, and configure LDAP later. 1. 2. 3. 4. 5. 6. 7. 8. 95 Mark Enable LDAP. Enter the DNS name or IP address of your LDAP server. Enter the port of your LDAP server. If you use a certificate for connections with your LDAP server, mark Use Secure LDAP Connection. Enter your LDAP credentials, with the domain. (e.g. acronis\joe). Enter your LDAP search base. Enter the desired domain(s) for LDAP authentication. (i.e.
Local Gateway Server Note: If you're installing both a Gateway Server and the Acronis Access Server on the same machine, the Gateway Server will automatically be detected and administered by the Acronis Access Server. You will be prompted to set the DNS name or IP address on which the Local Gateway Server will be reachable by clients. You can change this address later on. 1. Set a DNS name or IP address for the local Gateway Server. 2. Press Save. 4.
b. If you received an email inviting you to Acronis Access you may need to set your own personal password at this point or log in using your Active Directory credentials. c. If your Acronis Access server has been configured to use Active Directory for authentication and user account provisioning you should be able to login using valid network credentials. 3. If you are logged in as an administrator, you have to leave administrative mode to use the web client.
4. The file(s) will be uploaded to the folder you are in. Press Ok. 5. Another way of uploading files is simply dragging and dropping them to the web page. File and folder actions 1. Notice there is an Actions button next to every file or folder. Clicking on it shows what actions you can perform and information on the item, including access to previous versions of the same file. 2. If you want to download this or any other file, just click on its name.
3. Now it’s time to share a folder with a colleague or business partner. Click on Projects, click on the Actions button for the folder you want to share and click Invite. 4. In the Invite others dialog enter an email address and an appropriate text message. An email containing your information and access instructions will be generated and sent to the recipient.
Note: If the Invite collaborators to share with read-only access check box is enabled, invited users can only download and access for reading documents included in the shared folder 5. You can subscribe to email notification alerts for folders shared with you. To do so, simply press the Actions button for that shared folder and click on Notifications. Audit logging You can also look at the history of events by clicking the Log tab. Search and filter options are available.
Sharing a Single file Note: If you want to share a file or folder that was shared with you by another user, you need to have the permissions to invite other users to that share. If you do not have the permissions to invite other users, you will not be able to share the files and folders with another user. The option Send Download Link under the Actions menu will not be visible as well. 1. Open the Acronis Access Web Interface. 2.
2. Create a folder named Marketing Campaign inside My Projects. 3. Create a text document inside My Projects, fill it with text, and then save and close it. 4. Create another folder inside My Projects with a name Collaterals. 5. Place some files into it by copying them from your computer. 6. Now it’s time to share a folder with a colleague. You can do this in two different ways: directly from Windows Explorer or using your web browser.
c. This will launch a web browser and show you the invite dialog. d. In the Invite others dialog enter an email address and an appropriate text message. 8. If you prefer to use your web browser instead, open https://server.com/ https://server.com/, where server.com is the Acronis Access server address, and log in using your username and password credentials.
a. Go to the Projects page and locate the Marketing Campaign folder. b. Click on the Actions button sign near the Marketing Campaign folder, and then click Invite. c. In the Invite others dialog enter an email address and an appropriate text message. 9. Regardless of the method used to invite a person, the recipient will then receive one or two emails, depending on whether he is an internal (Active Directory) or external user. 1.
Sharing a single file Note: If you want to share a file or folder that was shared with you by another user, you need to have the permissions to invite other users to that share. If you do not have the permissions to invite other users, you will not be able to share the files and folders with another user. The option Send Download Link under the Actions menu will not be visible as well. 1. Open the Acronis Access Web Interface. 2.
