User Guide

1.5.4 What if a network connection is lost during online backup or

recovery?

The software will try to reach the online storage every 30 seconds. After five unsuccessful attempts

the backup or recovery task will fail.

You can change the number of attempts and the interval between the attempts in the Error handling

> Re-attempt, if an error occurs option. Every backup plan or recovery task includes this option.

1.5.5 What happens if I run out of space?

When a machine's backups are about to exceed the storage space allowed by its subscription, you

receive an e-mail notification with an alert. In addition, you can see this alert on the account

management web page near the machine. This means you have to free some space for future

backups. You may also want to set or edit the retention rule (p. 4) so that an overflow does not

occur. Once the occupied space reaches the limit, the backups will cease to run.

1.5.6 What is the cleanup task for?

Any backup plan where the retention rule is set contains a cleanup task in addition to a backup task.

The cleanup task checks the archive created by the backup plan for backups that have outlived their

lifetime. If such backups are found, the task makes the online storage delete them. Since the deletion

is performed on the online storage side, it does not take your machine's CPU resource.

The cleanup task runs after every online backup, even if the backup has failed. The last successful

backup is always kept though. For more information about the retention rule please refer to "How

long will my backups be kept in the online storage? (p. 4)"

Normally, there is no need to start and stop the cleanup task manually. But it is possible to do so in

the Backup plans and tasks view.

1.5.7 How to make a recovered machine recognize its

subscription?

When you recover a physical machine from a backup, a new machine identifier is created. Therefore,

the machine is not able to back up to the subscription it used before recovery. This happens

regardless of recovery to new or to different hardware.

To continue backing up the machine to the same subscription, reassign (p. 19) the subscription to the

machine. If you do this, the next machine's backup can be incremental. If you assign a new

subscription to the machine, the software will have to do a new full backup.

1.6 Initial Seeding FAQ

This section explains what Initial Seeding is, why you would want to use it and provides some usage

details.

1.6.1 What is Initial Seeding?

Initial Seeding is an extra service that lets you save an initial full backup locally and then send it to

Acronis on a hard disk drive.