Parallels APS 1.2 Integration Manual

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Installation and usage of package in POA

1. Installation of the package

In this chapter we provide the necessary steps to install the BackupAgent APS package v1.2-4 in

Parallels Automation 5 (POA 5) and enable it for a customer. The APS package is distributed by

Parallels, so in order to obtain it, contact your Parallels account manager.

1.1 Import the package in POA (or PPA)

The BackupAgent APS package is a zip file. It’s contents meet the APS Standard 1.2.

Note: in case you install the package in PPA, you need to have php-mcrypt and php-soap

installed on the Management Node.

First step is to navigate to your ‘Service Director’ and under ‘Application Manager’ click on

‘Applications’. Now you can choose to import the package.

Now you can select the package, which is likely a local file on your disk. Make sure ‘Enabled’ is

checked and click ‘Submit’:

Summary of content (13 pages)

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Parallels APS 1.2 Integration Manual Installation and usage of package in POA 1. Installation of the package In this chapter we provide the necessary steps to install the BackupAgent APS package v1.2-4 in Parallels Automation 5 (POA 5) and enable it for a customer. The APS package is distributed by Parallels, so in order to obtain it, contact your Parallels account manager. 1.1 Import the package in POA (or PPA) The BackupAgent APS package is a zip file. It’s contents meet the APS Standard 1.2.
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1.2 Defining resource types After importing the package, POA must have a correct set of resource types and service templates to provision to customers. First step is to create a BackupAgent Application resource type. Go to: Service Director > Provisioning Manager > Resource Types. Now click on ‘Add new resource’ and select resource class ‘Application’. You will be prompted to name and describe the resource type for your own reference. The next step is to pick the BackupAgent application.
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The following settings apply. Bold items are mandatory: BA internal host: This is the sub domain of the licensed BackupAgent server. BA admin login: Administrator login to access the BackupAgent server. This is ‘administrator’ by default. BA admin password: Administrator password. BA MC protocol: Either http or https. These settings allow POA to understand which BackupAgent server to contact for provisioning online backup services.
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Activate branding: If this is switched on the reseller login and password is used to provision services BA application name: Name as displayed in POA to customers BA download suffixes: Configurable links to download URLs of various online backup clients. BA Storage ID: This is the storage location ID as defined in the BackupAgent management console. Example is ‘1002’. You can find this by logging in the management console and navigate to Server Settings > Storage locations tab.
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Reseller email Communication email address of reseller address: Note: There's currently a known issue in PPA and POA 5.4. A setting in the Branding area was required, although the branding was meant to be ignored. Note: Read this knowledge base article to enable SSO: http://support.backupagent.com/index.
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The following setting applies: Type of account: 1: normal account, 2: trial account. 3: free account. Trial accounts will expire after several weeks. Free accounts must be obtained by requesting a renewed license from BackupAgent. Now you can click ‘Next’ after which ‘Additional parameters’ are shown. POA will also prompt for common APS package settings which are described in POA manual. Normally the default settings will apply. The next step is to add provisioning attributes.
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1.3 Additional resources and service templates BackupAgent services might require additional resources. Based on these resources, you can create a service template to represent certain subscription plans for POA. By going to ‘Resource Types’ (as shown in paragraph 2.2) we can now add one or more Application service resources. You will have to choose the BackupAgent application again after which you het two types of resources. Here you also see that ‘Professional’ appears as a separate resource.
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1.3.1 BackupAgent Service templates In POA, service templates are a set of resources based on various resource types. Subscriptions of customers will be based on these templates. To add a template, go to: Service Director > Provisioning Manager > Service Templates. Click on ‘Add New Service Template’ (figure 12) to create a BackupAgent service template. You can choose a convenient name for your own reference. The type of service template is ‘custom’.
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The easiest option is to put them all on ‘Unlimited’, but in case of the ‘Application service’ resources, specific limitations (in units) might be required for billing purposes. After setting the limitations, you can click on ‘Next’ and ‘Finish’ to create this service template. All is now configured to start provisioning online backup services to customers. Note: Beware that POA requires you to activate service templates, before you can use them for subscriptions. 2.
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After picking the subscription you are able to change default limitations for this particular customer. You can click ‘Next’ and ‘Finish’ to provision the service for this customer. 2.1 Install application for customer If the customer has a subscription, a staff member can install BackupAgent. Click on ‘Create’ and you will see the option to install BackupAgent. Click on the link to start installing BackupAgent. POA will automatically preload a customer login configuration.
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If the BackupAgent application is installed, POA can provision online backup services to service users. As an example you can create a new service user and check the BackupAgent box. Click on ‘Next’. In the next view you can set the BackupAgent subscription parameters. You can choose any of the included resource types, which will limit the disk quota for the service user.
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and use the BackupAgent client software on Servers (using a Server CAL in the BackupAgent system). If the box is not checked, the service user can only install and use BackupAgent client software on workstations. The next step is to set all registration parameters for this user. Click ‘Next’ and ‘Finish’ to provision BackupAgent for this service user. This provisioning action might take a while. 2.
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